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Hotel Des Balances
Weinmarkt, CH-6004 Luzern
Tel. +41 41 418 28 28
Fax +41 41 418 28 38
info@balances.ch
www.balances.ch

 

 

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Umfrageformular Hotel

 

The Hotel Des Balances seeks to continuously improve the guest experience, and we would appreciate your feedback. Your comments and suggestions will help us fine-tune our services
to make your every stay a wonderful experience.

   
Satisfaction
  
Importance

Reservation

    
1. Competent advice    
2. Prompt booking confirmation    
   
Satisfaction
  
Importance

Reception

    
3. Reception on arrival    
4. Attentive and friendly service    
   
Satisfaction
  
Importance

Rooms

    
5. Appealing comfort    
6. Practical furnishings and fittings    
7. Clean and hygienic    
   
Satisfaction
  
Importance

Breakfast

    
8. Varied choice    
9. Courteous service    
10. Attentive and friendly staff    
   
Satisfaction
  
Importance

Hotel in general

    
11. Flexibility of the staff    
12. Adequate additional services    
13. Maintenance    
14. Convivial ambience    
15. Value for money    

Sex

   Female   Male

Reason for your stay

   
Business trip   Seminar / Conference
Event / Banquet   Vacation
Weekend / Short trip    

How did you find out about our hotel?

   
Friends / Acquaintances   Recommendation
Travel agency   Employer
Internet   Press / Advertisement
Other    

Reason for your choice?

   
Location   Infrastructure
Good value for money   Other

Suggestions for improvement

  

Positive impressions

 

Negative impressions

 

 

Your e-mail*

 

 

 

 

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