评价
The satisfaction of our guests finds expression in their ratings.
14520 guests across 14 portals have rated their stays at the Hotel des Balances – giving a guest satisfaction rate of 92%.
We're naturally delighted and duly grateful!
Categories
Room (90%)
Location (97%)
Cleanliness (96%)
Service (96%)
Price (85%)
Breakfast (89%)
Restaurant (92%)
Bar (93%)
Conference / Banquet (89%)
Portals
Customer Alliance
(10740 Reviews)
Booking.com
(1466 Reviews)
Hotelreservierung.de
(1 Reviews)
written by Gail
2024-10-30
A trip to remember- thank you
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Anonymous
2024-10-30
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written by Golatta
2024-10-30
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written by Angela Feubli
2024-10-29
Wir waren nur 1 Nacht, haben es aber sehr genossen.
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written by Dennille Leslie
2024-10-29
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Anonymous
2024-10-29
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written by Eward R.
2024-10-28
I was surprised by how small the room was, and the shower in the corner of the bathroom was disappointing. Overall, my experience didn't meet my expectations. The air in the room was quite uncomfortable and warm, and temperature control is managed at the front desk
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written by Rita Lollock
2024-10-28
Great location in old town with helpful staff.
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Anonymous
2024-10-28
Perhaps the single best hotel experience I have had in 10 years!
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Anonymous
2024-10-28
It was a perfect stay! We loved our room and the location!
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written by Frits Cleijne
2024-10-27
Sfeervol hotel op een pracht locatie, genten van de sfeer in de bar, goede drankjes, de medewerkers waren allemaal top!
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written by Lehman
2024-10-27
Absolutely wonderful
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Anonymous
2024-10-27
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written by Hans Müller
2024-10-27
Wir haben und bei ihnen sehr wohlgefühlt. Einzig die vielen Touristen in Luzern haben uns teilweise genervt - aber das hat ja nicht mit ihrem schönen Hotel zu tun, ausser dass sie für den Geschäftsertrag auch bei ihnen wichtig sind, was wir verstehen.
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Anonymous
2024-10-27
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Anonymous
2024-10-26
This hotel is beautiful inside and out. Comfortable, well-appointed rooms and the location was perfect for me. Staff was helpful and friendly.
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written by Triplett
2024-10-25
We give our visit to Hotel des Balances a 10 out of 10. Beautiful hotel, staff was so kind, helpful and welcoming. Perfect location
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written by Julia Kourtidis
2024-10-25
Ich war sehr zufrieden. Vielen Dank!
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Anonymous
2024-10-25
Overall vey positive. The hotel had character. The room was quiet. The staff was incredibly helpful. The location was great.
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Anonymous
2024-10-25
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written by Sam Webb
2024-10-25
Excellent - wish we could have stayed longer
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Anonymous
2024-10-24
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written by Vroni
2024-10-23
Besonders der Balkon ist ein Traum. Entspannung mitten in der Stadt. Wir waren schon das 2.Mal da.
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Anonymous
2024-10-23
Excellente !!!
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Anonymous
2024-10-23
We both loved our Room #102! We were fortunate to have had the balcony which we used every evening! We hope that we can return one day!
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Anonymous
2024-10-22
Our overall experience was very enjoyable. We found the hotel, clean, cozy, and well located.
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written by Daniel Schneider
2024-10-22
Sehr schönes, sauberes Hotel mit ausgezeichnetem Essen im Herzen von Luzern
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Anonymous
2024-10-22
Alles war perfekt
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written by Rupert Limentani
2024-10-22
Good
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written by Herbert Gilbert
2024-10-22
Top Hotel in sehr guter Lage.
Super freundliches und hilfsbereites Personal.
Valet-Parking incl. Aufladen war sehr angenehm.
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Anonymous
2024-10-22
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written by Jeff
2024-10-21
Overall we really enjoyed our stay. Our dinner was fantastic and we liked the room as well. Great views and close to everything.
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Anonymous
2024-10-21
Very good experience overall.
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Anonymous
2024-10-20
Satisfaisant, repas excellent, conseils pour les vins tip top.
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Anonymous
2024-10-20
This was a special vacation time following a cruise on the Rhine. So glad we chose to visit Lucerne and happy that our travel agent (Kensington) recommended Des Balances.
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Anonymous
2024-10-20
Wir schätzen das Des Balances schon seit jeher. Es ist ein Hotel in bester Lage (alte aber sehr gepflegte Bausubstanz), mit schön ausgestatteter / tem Bar / Restaurant mit diversen tollen Zimmern. Mehr Augenmerk sollte jedoch allgemein auf die Ausstattung und einen regelmässigen Unterhalt der Zimmer gerichtet werden.
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Anonymous
2024-10-20
We stayed three nights in October in advance of a Rhine River cruise. Our three nights at your hotel were the highlight of our entire trip!
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Anonymous
2024-10-19
I personally would be back soonâ¦
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Anonymous
2024-10-18
Excellent
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Anonymous
2024-10-18
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Anonymous
2024-10-18
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Anonymous
2024-10-17
It was very nice, staff were supreme.
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written by Laura Manion
2024-10-17
Wonderful hotel!
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Anonymous
2024-10-17
A great hotel in a most beautiful city!
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Anonymous
2024-10-17
My wife and I celebrated our 20th wedding anniversary here. And it was nothing short of phenomenal. Looking forward to coming back one day!
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written by MARTIN
2024-10-17
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Anonymous
2024-10-16
Outstanding staff!
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Anonymous
2024-10-16
Amazing stay! The room amenities were top-notch and the staff were extremely friendly. Perfect romantic getaway :)
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Anonymous
2024-10-15
Very good.
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written by Cori Evans Ayala
2024-10-15
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written by Arne Eriksen
2024-10-15
Everything from the first direct contact till the last (this feedback) has been handled very professionally and always with a willingnes and abition to make this the best stay for us. You succeeded :).
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Anonymous
2024-10-14
Wonderful!
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Anonymous
2024-10-14
As you can see from my above comments, we had a wonderful experience and if ever in Lucerne again will stay with you again. Very comfortable beds as well.
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Anonymous
2024-10-14
Excellent - we enjoyed it so much.
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written by Warren Williams
2024-10-14
Absolutely beautiful location, an immaculate hotel and wonderful staff.
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Anonymous
2024-10-13
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written by Mr and Mrs Edward Goodhew
2024-10-13
Wonderful hotel in a wonderful location. Like the artiness of the hotel. Very friendly and helpful staff.
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Anonymous
2024-10-12
Wonderful experience. Felt special at your hotel. Was a nice retreat during a busy touring trip. Unfortunately, the death of our dog really ruined our trip.
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written by Dinah Beams
2024-10-12
Wonderful!
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Anonymous
2024-10-12
Amazing
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Anonymous
2024-10-11
Excellent
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Anonymous
2024-10-11
We had a very enjoyable stay and were well looked after. We particularly enjoyed the daily heart-shaped chocolates.
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Anonymous
2024-10-10
Great room with a fabulous view and a balcony.
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written by Kris
2024-10-10
Overall experience was great. Very nice staff, room and location
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Anonymous
2024-10-10
I appreciated your anticipation of what we would need! The voltage adapter plug and umbrella were very useful. Ideally I would have liked to have an extra set of bath towels available in the room when it is made up. And by the way, your gold chocolate hearts at turndown were more delicious than those at other hotels.
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Anonymous
2024-10-10
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Anonymous
2024-10-10
Superb!
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Anonymous
2024-10-10
Personal einmalig freundlich, hilfsbereit, aufmerksam
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Anonymous
2024-10-10
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Anonymous
2024-10-09
We were very happy and loved that we were able to leave our luggage after checking out. That was very nice
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Anonymous
2024-10-09
very nice exprtirnce. great hotel
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Anonymous
2024-10-09
It was very nice. We used the two vouchers for drinks but still got charged for them
1 day we were charged for coffee but the next dsy was told it was included
Other than that it was very nice
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written by Mariel Turner
2024-10-08
Beautiful hotel. Convenient location in easy walking distance to the train station and all main areas of Luzern. They gave me a free upgrade to a room with a lovely view of the river and mountains, which was really nice. Staff were friendly and helpful. Would definitely stay here again and recommend to friends/family.
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written by Rich Flamang
2024-10-08
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written by Sandrine
2024-10-08
Tout était parfait !
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written by Scott
2024-10-08
Excellent
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Anonymous
2024-10-08
We loved our stay. The hotel and restaurant were our favorite of the whole trip!
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written by Kelley Small
2024-10-08
Disappointed in the quality of our room. It was definitely described differently when we booked it.
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Anonymous
2024-10-08
Freundliches Personal und sehr gute Küche
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written by Rosalba Papacostas
2024-10-08
Maravillosa
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Anonymous
2024-10-07
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Anonymous
2024-10-06
Everything was good
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written by D Ruffino
2024-10-06
We had a wonderful experience. The only bad thing which was no fault of the hotel was right outside our window the truck came to pick up all the glass. That was very noisy
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written by Steve
2024-10-05
Beautiful hotel in a perfect location with great food & drinks with a phenomenal staff
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Anonymous
2024-10-05
Leider ist die Récéption die Visitenkarte. Ein unfreundlicher Empfang und ein Abgang nach dem Motto "egal, dass du wieder gehst" hinterlässt leider keinen guten Eindruck.
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Anonymous
2024-10-05
excelente servicio, comida y el hotel está en una excelente ubicación. el personal es muy amable, la calidad de la comida es excelente
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written by Mary
2024-10-05
Delightful!!! Except for the rainy weatherâ¹ï¸
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written by Tosha Cumbee
2024-10-04
This was hands down the best hotel in our trip and was our splurge hotel but soooo worth it. Can't say enough great things about the staff and the quality of service we had. Worth every dollar we spent.
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Anonymous
2024-10-04
Excellent. The chocolate at night is a great touch. The weather could have been better.
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written by PS
2024-10-04
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Anonymous
2024-10-04
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Anonymous
2024-10-02
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Anonymous
2024-10-02
Ich war öfters an Workshops im Hotel und bin privat zurückgekommen: D.h. alles stimmt.
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written by Grossmann Michel
2024-10-02
C'est la 2ème fois que nous venons dans votre hôtel. Il nous convient parfaitement pour découvrir votre belle région. Excursions, musées, visites.
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written by Cheryl
2024-10-01
It was one of the best experiences we have had a hotel. One of the nicest hotel rooms we have ever stayed in. I loved the decor so much. I loved the chocolates at night. Having the water dispenser with ice and being able to fill our water bottles was fantastic as Iâm a big water drinker. Staying at your hotel was a highlight of our trip!
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Anonymous
2024-10-01
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Anonymous
2024-09-30
We enjoyed Lucerne and thought the hotel was 5 star!!
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written by Gerardo Davila
2024-09-30
Ubicacion, precio y calidad
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Anonymous
2024-09-30
We were in Switzerland for a week in four locations. We were comfortable in all four but des Balances was clearly our favorite.
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written by Margaret Orman
2024-09-30
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