评价
The satisfaction of our guests finds expression in their ratings.
15742 guests across 13 portals have rated their stays at the Hotel des Balances – giving a guest satisfaction rate of 92%.
We're naturally delighted and duly grateful!
Categories
Room (90%)
Location (97%)
Cleanliness (96%)
Service (96%)
Price (85%)
Breakfast (89%)
Restaurant (92%)
Bar (93%)
Conference / Banquet (89%)
Portals
Customer Alliance
(11808 Reviews)
Booking.com
(1240 Reviews)
Hotelreservierung.de
(1 Reviews)
written by Robert Malloy
2025-10-02
Our stay was short, yet everything about your hotel was perfect,
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written by Linda Tortora & Stephen Burns
2025-10-02
I am a former flight attendant. I do trip planning for friends and family and I will definitely recommend your Hotel. Our experience was excellent!
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Anonymous
2025-10-02
very comfortable ambiance
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Anonymous
2025-10-01
Absolutely fabulous
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Anonymous
2025-10-01
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written by PJL
2025-10-01
See above comments.
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Anonymous
2025-09-30
Fabulous!!!!
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written by Anthony Nuccio
2025-09-30
Beautiful first visit to Switzerland and this hotel was a dream
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written by Michael Green
2025-09-30
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Anonymous
2025-09-30
This is a lovely hotel in the perfect location. We were happy to have a room with a view of the river directly across from the beautiful Jesuit church on the opposite side. We could also see the Chapel Bridge and the mountains in the background (on sunny days).
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written by Kiran Khurana
2025-09-30
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written by Kim
2025-09-30
We absolutely loved this hotel. The location, services, and staff were all top notch!
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written by J Hale
2025-09-29
Very memorable. The staff was outstanding.
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Anonymous
2025-09-29
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Anonymous
2025-09-29
Our experience was full of positive experiences and free of any problems.
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Anonymous
2025-09-29
excellent; restaurant and bar was very comfo0rtable wth a great selection and variety; I thought comparable to restaurants outside the hotel, dinner was a good value. Enjoyed the vouxher for a drink at the bar.
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Anonymous
2025-09-28
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Anonymous
2025-09-28
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written by Schultz, Andreasé-Michael
2025-09-28
freundliches Personal. gute Lage
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written by Pierre
2025-09-28
Very relaxing in outstanding comfort and quality
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Anonymous
2025-09-28
Very good.
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Anonymous
2025-09-28
Ausgezeichnet!
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Anonymous
2025-09-27
Fantastic
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Anonymous
2025-09-26
Wonderful
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written by Steven Decker
2025-09-26
We loved the place. Our room (500) was fabulous. The terrace/restaurant/bar was gorgeous. The location was perfect. I had concerns about navigating the pedestrian zone, but the directions and the valet parking were excellent. The best thing, though, was the staff.
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written by Susan miller
2025-09-26
Loved lucerne and loved des Balances!!
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Anonymous
2025-09-26
Wonderful. We had a lovely stay.
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written by Jan
2025-09-25
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written by Robert Brown
2025-09-25
Delightful.
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written by Adrianus Niemeijer
2025-09-25
Wij verwachten als hotelgasten meer luxe en uitstraling is.
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written by Claire Kramer
2025-09-25
One of the best hotels in Switzerland. I love it and will be back!
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written by Martin Gelb
2025-09-25
Very satisfactory we were very pleased with our choice
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written by Jennifer modisett
2025-09-25
Wonderful people, service, location and room and breakfast. Loved it.
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written by D.Wernikoff
2025-09-24
Fine
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Anonymous
2025-09-24
After staying at several 4 and 5 star hotels you would need to improve I would call you a 3 star no pool or spa but I did enjoy the location.
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written by Eric Lopez
2025-09-24
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Anonymous
2025-09-24
Great location and beautiful room but pricey.
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Anonymous
2025-09-24
Das ganze Ergebnis war sehr zufriedend und angenehm und hat unsere Erwartungen erfüllt. Wir haben uns sehr wohl gefüllt. Die zusätzliche Kleinigkeiten (z.B. das Schokolade und die Caramels) waren sehr geschätzt, weil sie etwas besonderes waren.
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written by Maiones loved Lucerne
2025-09-23
One of our best travel experiences.
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Anonymous
2025-09-23
Very enjoyable
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Anonymous
2025-09-23
Wonderful!!
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written by Sanghyun Han
2025-09-23
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written by Juan
2025-09-23
Excelente y la atencion muy buena
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written by Maier Konrad & Marie-Louise
2025-09-23
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Anonymous
2025-09-22
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written by Rudolf, Ingeborg und Tochter Barbara Aberle
2025-09-21
Es war wie bereits beim1-mal AUSGEZECHNET: Unserer Tochter hat der Aufenthalt bestens gefallen. Sie war noch nie in Luzern.
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Anonymous
2025-09-21
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Anonymous
2025-09-21
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written by Carol
2025-09-21
We felt welcomed from the moment we checked in. To us first impressions are everything
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written by Vicki Nelson
2025-09-20
Good
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Anonymous
2025-09-20
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Anonymous
2025-09-19
Outstanding.
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written by Jill wallace
2025-09-18
Excellent choice
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written by Sartori Scherler
2025-09-18
Gemäss bereits abgegebenen Feedback. Top!
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written by Dr. Tracy Nagakura
2025-09-17
We loved staying at Hotel des Balances. We were provided with an excellent room with excellent views. Staying here made our Luzern visit even more comfortable and enjoyable.
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written by James Kâiânoâshiâta
2025-09-17
very good. Our favourite hoâteâl.
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Anonymous
2025-09-17
We enjoyed the breakfast and location of the hotel. The staff was very friendly and helpful. We wish the room was a little larger or configured to make it easier for large luggage.
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written by Jules
2025-09-17
Really good. Would recommend.
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written by Barone Pascal
2025-09-17
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Anonymous
2025-09-16
Wonderful location, very good food. Clean hotel and rooms with great staff.
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written by Richard
2025-09-16
Amazing. And look forward to coming back
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written by mariaux
2025-09-16
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written by Whitehead
2025-09-16
Very pleasant stay.
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written by Giacomo Marchetti
2025-09-16
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written by Des Harris
2025-09-16
Very enjoyable and satisfying.
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Anonymous
2025-09-16
Wir sind rundum zufrieden
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Anonymous
2025-09-16
My thanks to your staff for their kind help at all times,
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Anonymous
2025-09-15
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written by D. Peart
2025-09-15
We really enjoyed our stay in Zermatt. Beautiful views everywhere you look. Hiking is strenuous but worth the hike! Many restaurants to choose from serving pizza to gourmet meals and traditional Switzerland food.
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written by Tomas
2025-09-15
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Anonymous
2025-09-15
Excellent
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written by Brooke fry
2025-09-14
Excellent except the beds. The shower didn't have much pressure but that is expected in an old hotel
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written by Dr.Bernfried Moosmann und Viola Suhle-Moosmann uhle-
2025-09-14
Ein Haus zum Wohlfühlen!
Bei der Zimmerreservierung gab es eine Irritation. Zum ersten Mal seit zahlreichen Aufenthalten. Beim Check-in erhielten wir jedoch die positive Mitteilung, das gewünschte
Zimmer beziehen zu können.
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Anonymous
2025-09-14
A very nice comfortable hotel.
Very well situated.
The most beautiful view from the balcony.
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written by Joell Ritchey
2025-09-14
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Anonymous
2025-09-14
It was perfect. The setting ,staff ,meals help from concierge couldnât have been better. Can hardly wait to return. Had a wonderful carrot and lime soup with Great Performance tour on September 8. Is it possible to get the recipe from your amazing chef? Thank you.
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written by Michael Ritter
2025-09-13
We thoroughly enjoyed all the facilities we chose to use
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Anonymous
2025-09-13
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Anonymous
2025-09-13
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Anonymous
2025-09-12
Very good staff
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written by Orriere Stephane
2025-09-12
excellente
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Anonymous
2025-09-12
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written by Peg Neuhauser
2025-09-12
We loved the hotel. Our room was beautiful, spacious, and the beds were comfortable
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Anonymous
2025-09-12
Despite my comments the staff were all polite and friendly but professional. The room itself was absolutely wonderful. Only positive comments there. Only negatives were what I commented on, Breakfast and luggage service.
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written by Mohamad
2025-09-12
Fantastic
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written by Stella Sayles
2025-09-12
I enjoyed very much my visit and hope Iâll have opportunities for more visits. Thank you
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Anonymous
2025-09-11
Quite nice
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written by Phil West
2025-09-11
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Anonymous
2025-09-11
Wir haben uns sehr wohl gefühlt in dem Hotel, sonst wären wir auch nicht so ofr gekommen. Wir waren das 9. Mal im Hotel, was für sich spricht, allerdings mit einigen Jahren Unterbrechung.
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written by Mechthildis Brueren
2025-09-11
Da die hautnahe Baustelle mit Geräuschbelästigung bei der Buchung nicht angekündigt wurde und ein entsprechender Zimmerpreisnachlass abrupt von dem Hotelmitarbeiter abgelehnt wurde ist eine Empfehlung obsolet !
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Anonymous
2025-09-10
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written by Andrea
2025-09-10
Sehr schönes sehr gut geführtes Hotel.
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Anonymous
2025-09-10
Génial Merci
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Anonymous
2025-09-09
Feels like home
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Anonymous
2025-09-08
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Anonymous
2025-09-08
Amazing hotel.
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Anonymous
2025-09-08
Schönes Ambiente, zentral gelegen!
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Anonymous
2025-09-08
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written by Dave Geschwind
2025-09-07
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written by Maisy Hengesch
2025-09-07
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