Webcam
Hotel des Balances | Weinmarkt | CH-6004 Luzern
T +41 41 418 28 28 | info@balances.ch | www.balances.ch
欢迎即刻预订
Webcam
Hotel des Balances | Weinmarkt | CH-6004 Luzern
T +41 41 418 28 28 | info@balances.ch | www.balances.ch
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欢迎即刻预订 订台

卢塞恩中心地带的魅力与卓越

诚邀您前来尽情体验最美的风景名胜，期盼您接受我们四星级酒店的热情款待并享受奢华、放松身心。本酒店建筑之古典美与现代设计交相辉映、相辅相成。在这种特殊的氛围里，我们为您呈上精致的美食和亲切周到的服务。宾至如归 - 欢迎光临卢塞恩德太平酒店。

客房和套房 餐厅和酒吧 印象图集

我们的客房

双人房可供单人享用 双人房可供单人享用

我们的双人房温馨舒适，可供您一人独享。非常适合商务人士和研讨会参与者。


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高级双人房 高级双人房

我们的高级双人房采用现代设计风格，您享有宁静和所有您能够想到的舒适性。


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标准套房 标准套房

我们的标准套房宽敞雅致，从阳台上即可欣赏到罗伊斯河的美景以及令人赞叹的阿尔卑斯山全景。


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套房 套房

我们的套房设计独特，内设宽敞的起居室和独立的卧室、漩涡浴缸、阳台以及美丽神奇的远景，能满足您的所有心愿。


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浪漫套房 浪漫套房

在星空下以及在独立设置的浴缸里，您可以体验到纯粹的浪漫和梦幻般的美景。


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点评 点评

在点评栏目，我们的住客满意度可见一斑。约有 6145 位住客在 15 个门户网站上对德太平酒店进行了点评 - 住宿满意度高达 91％。我们由衷地感到高兴，并谨向我们的住客表示深深的谢意！

额外提供

Pflege
护理产品
欧舒丹化妆品散发的普罗旺斯花香味在诱惑您的光临。
Coffee
咖啡和茶
请随时享用：房间里有专用的泡茶咖啡机。
Karten
游客卡
可免费乘坐巴士前往卢塞恩市区 (10区)。

餐厅和酒吧

餐厅 餐厅

我们的顶级厨师 Andy Fluri 和他的团队用他们富有创意的烹饪艺术给顾客带来惊喜。他们的法式和地中海风味的美食种类丰富，色香味俱全。根据高勒米罗评分标准，该团队喜获 14 分的高分。我们的餐厅每天从 7:00 时直至 00:30 时开放营业。


订台
酒吧和休息厅 酒吧和休息厅

我们舒适时尚的酒吧和休息厅是备受我们的宾客青睐的聚会场所。就是卢塞恩的本地人也喜欢来这里品尝美酒佳肴和享受美好的时光。我们的酒吧和休息厅每天从 07.00 时直至 00:30 时开放营业。

露台 露台

眼前的美景令人叹为观止：您正坐在罗伊斯河边，河水在您的身旁潺潺流过。而前方便是闻名于世的卡贝尔木桥，其后是湖泊和梦幻般的山景。欢迎您来到我们的露台！

早餐 早餐

我们的自助早餐新鲜味美，为您开启美好的一天。我们的供应既健康又丰盛，能满足各种口味的需要。请慢慢品尝和享用。

位置和城市

卢塞恩以其秀美的湖泊和壮观的山景令您的驻足成为难忘的体验。无论是人文、购物、自然风光、短途旅行、冒险还是休闲 - 我们非常乐意帮您做出选择，为您单独制定框架计划，并向您透露我们的内参建议。

卢塞恩旅游 卢塞恩的亮点 天气情况

印象图集

评价

The satisfaction of our guests finds expression in their ratings.
16283 guests across 13 portals have rated their stays at the Hotel des Balances – giving a guest satisfaction rate of 92%.
We're naturally delighted and duly grateful!

Summary
Reviews

Categories

Room (90%)
Location (98%)
Cleanliness (96%)
Service (96%)
Price (85%)
Breakfast (90%)
Restaurant (93%)
Bar (93%)
Conference / Banquet (89%)

Portals

93%
Customer Alliance
(12304 Reviews)
92%
Google
(1627 Reviews)
90%
Logitravel
(1277 Reviews)
91%
Booking.com
(1200 Reviews)
94%
Hotels.com
(500 Reviews)
94%
Expedia
(350 Reviews)
89%
Agoda
(189 Reviews)
98%
Facebook
(165 Reviews)
93%
HolidayCheck
(64 Reviews)
83%
Hotel.de
(26 Reviews)
94%
Yelp
(15 Reviews)
100%
Travelocity
(5 Reviews)
86%
Orbitz
(4 Reviews)
90%
Zoover
(3 Reviews)
98%
Atrapalo
(2 Reviews)
75%
Despegar.com
(2 Reviews)
91%
HRS
(1 Reviews)
94%
Hotelreservierung.de
(1 Reviews)
80%
Petit Futé
(1 Reviews)
100%
written by Cindy Bryant
2026-03-26
We loved it. Only there for two nights, but would definitely stay again.
more details
Room (100%)
It doesn’t get any better than this location.
Cleanliness (100%)
All of the staff were so amazing and friendly. I only wish that we had more time.
Breakfast (no review)
Restaurant (no review)
Value for money (100%)
The location here is the best. Although they were going under construction, it really didn’t affect our stay at all. The staff here are outstanding and very helpful with directions. I would definitely stay here again.
Service (100%)
Because of construction, we got a really good rate. I hope they don’t raise the rates. The rooms are small so I’m not sure I would pay much more than I did.
Location (100%)
100%
written by Marc and Deb Zappa
2026-03-25
We plan to be back to Luzerne in the future and will definitely stay here
more details
Room (100%)
Perfect for walking in the old town
Cleanliness (100%)
Everyone was friendly and helpful
Breakfast (100%)
Great atmosphere, met good people
Restaurant (100%)
Bartender very cool
Value for money (100%)
Very nice room. Great view
Service (100%)
Location (100%)
94%
written by Jesse
2026-03-25
Absolutely great.
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (80%)
Value for money (100%)
Service (80%)
Location (100%)
92%
written by Sergey
2026-03-25
Great!
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (100%)
100%
written by Stacey Phillips
2026-03-25
An amazing stay in Lucerne and in my opinion the best hotel in the area.
more details
Room (100%)
Amazing location in the heart of Lucerne right on the lake
Cleanliness (100%)
The highlight of our stay was how helpful and friendly the staff are, a real credit to this hotel.
Breakfast (100%)
Amazing food and service
Restaurant (100%)
Lovely service
Value for money (100%)
Beautiful room fantastic view
Service (100%)
Good value for money
Location (100%)
Very clean !!
73%
written by Thomas Heskia
2026-03-25
Dissatisfaction with the room
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (20%)
1st floor, back street, above kitchen ventilation of neighboring house.
Service (40%)
Not to offer this room 111
Location (80%)
93%
written by Deepak Arja
2026-03-24
This is the second time I am staying in this Hotel, especially for the location and the view.
more details
Room (100%)
Cleanliness (100%)
Very Responsive
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Best View from the Room. Bed could be better.
Service (80%)
Location (100%)
100%
Anonymous
2026-03-23
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Surprisingly few people in the restaurant for how good it was.
Restaurant (100%)
Value for money (100%)
Loved the Romantic Suite. With sauna and large soaking tub, it was like having our own personal spa. Balcony and view of the river were also amazing!
Service (100%)
Location (100%)
80%
written by geneux
2026-03-23
more details
Room (100%)
Cleanliness (60%)
Breakfast (80%)
Restaurant (60%)
Value for money (100%)
Service (60%)
Location (100%)
100%
Anonymous
2026-03-23
Aus unserer Sicht schafft es das Hotel Des Balances dem Kunden ein Ambiente zu bieten, das keine Wünsche offen lässt. Es sind die vielen kleinen Extras, die einen Aufenthalt unvergesslich machen. Danke.
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
written by David White
2026-03-23
Beautiful Hotel in the heart of old town, Lucerne. The entrance to the hotel is probably the most photographed spot in all of old town. We stayed in a large romantic suite, the balcony and a view of the river highly recommend.
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
70%
Anonymous
2026-03-23
more details
Room (80%)
Cleanliness (60%)
Breakfast (60%)
Restaurant (100%)
Value for money (80%)
Service (60%)
Location (80%)
100%
Anonymous
2026-03-23
Wonderful,
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Loved our room
Service (100%)
Location (100%)
100%
written by Antonia
2026-03-22
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
96%
written by Golatta
2026-03-22
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
90%
Anonymous
2026-03-22
Ideales, hochklassiges Hotel für einen Kurzurlaub in Luzern!
more details
Room (100%)
Besser kann man vermutlich nicht wohnen in Luzerns Altstadt!
Cleanliness (80%)
Alle waren sehr freundlich und bemüht.
Breakfast (80%)
Wunderschönes Buffett mit allen erdenklichen Leckereien. Nur der Kafffee könnte besser sein; obwohl er serviert wurde, schmeckte wr nach den üblichen Hotelautomaten. Und wenn er aus dem Automaten kommt, ist mir Selbstbedienung lieber: es geht dann schneller!
Restaurant (100%)
Value for money (80%)
Hell, gute Betten, schönes Bad. Grandiose Aussieht zur Reuss. Leider ein bisschen hellhörig (Nebenzimmer gut zu hören).
Service (100%)
Location (100%)
Tadellos.
91%
written by Bebetta Campeti
2026-03-22
Delightful and friendly as usual
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (80%)
The food is excellent but a little more variation on the vegetarian healthy options is needed! We need more than a salad and a plate of pasta to fulfill our dietary needs if we don’t or can’t eat meat and fish!
Value for money (80%)
Service (80%)
Location (100%)
100%
written by László & Caterina
2026-03-21
Wir sind angenehm überrascht worden, das Hotel war schöner als erwartet, alles perfekt
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
written by Orestis Mylonas Lekkas
2026-03-20
Great experience. Great room. Great Staff. It was a birthday trip and the staff made everything to make it feel special. Will definitely stay again when visiting Luzern.
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
written by Nick
2026-03-18
more details
Room (100%)
Can't beat the location
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
Anonymous
2026-03-18
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
96%
written by Alicia Angelica Lozano Amador
2026-03-17
Excelente servicio y comodidad del hotel y de la habitación
more details
Room (100%)
Cerca de todo
Cleanliness (100%)
Todos muy amables
Breakfast (100%)
Excelente servicio y comida
Restaurant (100%)
Value for money (100%)
El cuarto pequeño pero muy cómodo
Service (80%)
Bien
Location (100%)
Excelente
100%
Anonymous
2026-03-17
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
96%
written by Stephane Pata
2026-03-17
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
88%
Anonymous
2026-03-17
Wir haben einen sehr guten Eindruck vom Hotel sowie von dem Restaurant. Wir wollten kein Frühstück zu CHF 35.- pro Person sondern à la card bestellen, was nicht mehr möglich war. Mein Mann hat am Telefon aus versehen mit Frühstück reserviert, was uns sofort auf die Kreditkarte verbucht wurde und nicht mehr möglich war, es zu stornieren. Wir mussten um 8:15h im Kantonspital Augenklinik sein und da wir von Zürich kommmen, haben wir bei euch einen Tag zuvor übernachtet.
more details
Room (100%)
An der Reuss und in der Altstadt
Cleanliness (100%)
sehr Kommunikativ und Hilfsbereit
Breakfast (60%)
Mussten um 8:15h im Spital sein, dies war der Grund der Übernachtung
Restaurant (100%)
abwechslungsreiche Karte und gutes Offenwein Angebot mit netter Bedienung
Value for money (100%)
Aussicht auf Reuss, an die Kirche und die Berge mit Balkon
Service (60%)
Wir haben ausversehen mit Frühstück reserviert + bezahlt. Wir haben 1 Tee + 1 Capuccino, Gipfeli ,Fruchtsalat konnten nicht annulieren und mussten 2x 35.- bezalen
Location (100%)
sehr gut
88%
written by Burkhardt Marina
2026-03-17
tolles, zentralgelegenes hotel. sehr gastfreundlich, gutes essen. die badezimmer sind nicht alterskomform
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (80%)
Value for money (80%)
Service (60%)
unterschiedliche preise bei übernachten im hotel.
Location (100%)
97%
Anonymous
2026-03-17
Parfaite
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
91%
Anonymous
2026-03-17
Mit Ausnahme von Punkt 3 sehr zufrieden!
more details
Room (60%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (80%)
Mein Sohn hat leider mit schmutzigen Schuhen im Eingangsbereich unseres Zimmers etwas Dreck hinterlassen. Uns ist bewusst, dass dies durch uns verursacht wurde. Allerdings ist uns aufgefallen, dass dieser Bereich im Rahmen des abendlichen Services (beim Herrichten der Betten) nicht gereinigt wurde. Wir hätten erwartet, dass auch solche Verschmutzungen im Zuge des täglichen Services entfernt werden, sodass der Eingangsbereich wieder sauber ist.
100%
Anonymous
2026-03-16
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
Anonymous
2026-03-15
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
94%
written by Dan
2026-03-14
Excelent
more details
Room (100%)
Cleanliness (100%)
Breakfast (60%)
The eggs should be included for 35 CHF and there should be more variety
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
written by Esther Leuzinger
2026-03-14
Top Hotel an perfekter Lage mit sehr freundlichem Personal! Die Aussicht vom Hotelzimmerbalkon war grossartig!
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
96%
written by Martinez Mirjam
2026-03-14
Notre séjour à l'hôtel Balances a été super. Nous ont été upgradé, dans la chambre il y avait un petit cadeaux pour nous, le soir ils nous ont amené quelques chocolats et il y avait bien assez de café. La nourriture dans le restaurant a été également incroyable, l'emplacement et le personel top! Nous reviendrons.
more details
Room (100%)
Cleanliness (80%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
Anonymous
2026-03-14
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
Anonymous
2026-03-14
Super Hotel und super Lage in Luzern
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
97%
Anonymous
2026-03-14
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
100%
written by Myron
2026-03-13
We felt cosseted in luxury during our stay in Hotel des Balances.
more details
Room (100%)
Perfectly located within walkable distance of all the main sites and the train/bus/boat station.
Cleanliness (100%)
Extremely friendly staff who were helpful and cheerful.
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Lovely room, very clean, with an excellent view of the river.
Service (100%)
Location (100%)
100%
written by Markus Walker
2026-03-13
Rundum Zufriedenpaket mit netten Menschen und einem Haus mit Stil und Ambiente! Vielen Dank dass Sie uns den Aufenthalt dermassen verschönert haben!
more details
Room (100%)
Zentral und schön eingebettet in die Altstadt
Cleanliness (100%)
Hilfsbereit und zuvorkommend
Breakfast (100%)
Frisch und grosse Auswahl
Restaurant (100%)
Exzellentes Essen, top Bedienung, tolle Auswahl
Value for money (100%)
Tolle Lage mit Blick auf die Reuss und die Berge. Zimmer mit viel Charme!
Service (100%)
Location (100%)
93%
written by Cinzia Pelati
2026-03-11
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (100%)
100%
Anonymous
2026-03-11
Wirklich ein Tolles, freundliches und sehr gepflegtes Hotel.
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
96%
written by E. S.
2026-03-11
Wundervoll, sehr zum Wohlfühen! Wir kommen bestimmt wieder!
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
100%
Anonymous
2026-03-10
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
written by Craig Dobson
2026-03-10
Heavenly! Don’t think too hard, just do it. This is a fabulous place to stay in Lucerne.
more details
Room (100%)
Fine riverfront location in the old town a short walk from the train station and surrounded by dining and shopping opportunities. Superb location to enjoy Lucerne!
Cleanliness (100%)
The staff is well trained, attentive and very professional. Friendly and accommodating. Could not ask for better!
Breakfast (100%)
Attentive serving staff. A fine, but thankfully not overwhelming menu with extensive wine list. The kitchen provided a beautifully prepared and presented complimentary appetizer, delicious. We enjoyed the steak tartar and veal steak; both outstanding, with suggested wine pairings - right on the mark! Truffles and digestif to cap off a memorable meal! Do try the restaurant, you will be satisfied.
Restaurant (100%)
Inviting bar on first floor for cocktails fronting the river. Wonderful bartender and staff!
Value for money (100%)
We were forewarned of the balcony renovations that would preclude use of the balcony overlooking the river and bridge views. The room itself was truly exceptional! Immaculately cleaned and appointed for a truly memorable stay.
Service (100%)
Location (100%)
Sparkling!
100%
written by Michèle Schneitter
2026-03-10
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
written by Veena Mathew
2026-03-10
We will definitely come back!
more details
Room (100%)
Excellent view and perfect location
Cleanliness (100%)
Amazing, kind, courteous and thoughtful staff, especially the restaurant staff. They made our first night in Switzerland truly special and memorable!
Breakfast (100%)
We received very personal, attentive, courteous and welcoming service at the restaurant! It gave us a very good impression of the Swiss culture Restaurant ambiance was classy, the drinks and food were amazing! Staff is just awesome!
Restaurant (100%)
Awesome! Please see comments above
Value for money (100%)
Loved the view, toiletries and decor!
Service (100%)
Yes, very good quality breakfast
Location (100%)
Very clean
93%
Anonymous
2026-03-09
Piacevole, il personale molto gentile e premuroso, un’ottima pulizia e una posizione unica
more details
Room (100%)
Perfetta, vicinissima a tutto
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Un po piccola, soprattutto il bagno
Service (80%)
Location (100%)
95%
Anonymous
2026-03-09
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (100%)
100%
written by Gueneugues
2026-03-09
more details
Room (100%)
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Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
96%
Anonymous
2026-03-08
Really amazing view, clean and comfortable rooms, lots of nice touches for convenience, excellent location. Overall a great stay.
more details
Room (100%)
Cleanliness (80%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
Anonymous
2026-03-08
Beautiful holiday in wonderful location with very friendly staff. Great extras such as water service on every floor, L’Occitane bathroom supplies and robe/slippers for added comfort. Also really enjoyed the complimentary welcome drink (at our leisure) in the waterfront bar.
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
Anonymous
2026-03-08
A beautiful hotel in a perfect location. The room and service were top notch and the food in the restaurant was excellent.
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
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Value for money (100%)
Service (100%)
Location (100%)
91%
Anonymous
2026-03-07
Wir haben unseren Aufenthalt in Luzern sehr genossen.
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Room (100%)
Der Standort ist perfekt. Deshalb haben wir das Hotel auch gewählt.
Cleanliness (100%)
Breakfast (100%)
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Value for money (60%)
Für mich war das Zimmer gut. Für meinen Vater, der nicht so gut laufen kann waren die Stufen etwas schwierig.
Service (80%)
Die Zimmer waren etwas klein und wir hätten uns eine Dusche im Badezimmer gewünscht.
Location (100%)
100%
Anonymous
2026-03-07
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96%
written by William Kieckhaefer
2026-03-06
Our overall experience was just great due in large part to the friendliness and eagerness to please of every staff person we encountered. During our stay, we encountered a small issue with replenishing our coffee pods. However, the front desk staff were very accommodating and they took care of things immediately. We also had a much larger issue with air conditioning. Again, the front desk staff were accommodating and sent their engineering staff to investigate. The engineers were very thorough in their assessment and tried numerous approaches to correct the situation. They even contacted the equipment manufactuerer of help in devising a solution. We appreciated the effort that the staff put in for this. Evidently it wasn't just our room, but most rooms on the south side of the building.
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Value for money (80%)
The room was as advertised except that construction work was ongoing for the balcony. Certainly the hotel did contact us and offer alternatives just before we arrived. We did appreciate receiving choices. However, this does not warrant a rating of 5 for the room.
Service (100%)
Location (100%)
Room was very clean upon arrival and daily housekeeping was great
100%
written by José Luis
2026-03-05
Excelente
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87%
Anonymous
2026-03-04
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90%
written by Marc Hendrickx
2026-03-04
Overall very good, but the breakfast experience as well as the creating a typ by yourself is not appreciated.
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Room (100%)
Cleanliness (100%)
Breakfast (60%)
Buffet and Price for it OK, if you eat only fruit & yoghurt and 1 glass of juice and 2 Cups of Coffee, than 30 CHF for the a la carte alternative is Crazy! I don’t care about the Money itself, but about the principle. I told you in Our previous Review. Got a reply at that time, you understood, but same issue this time. Our conclusipn is: we try next time another hotel
Restaurant (100%)
Food and Service were Both very good. That afterwards a 15CHF was added (but also taken out when I noticed it during Check out) is not OK. If the staff didn’t Like the „only 10 CHF“ I put on the Bill, doesn’t mean that they have to add an amount hoping I would not notice this!
Value for money (80%)
Room itself ok with nice view. Shower Not very practical and Installation bad!
Service (80%)
Location (100%)
100%
written by Lonnie Gialketsis
2026-03-04
Our entire experience was wonderful
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Our two dinners were amazing. The chef and staff should have a Michelin rating. Preparation, presentation, staff description, flavors, pairings. All perfect
Value for money (100%)
Service (100%)
Location (100%)
90%
written by Mathys
2026-03-03
Sehr liebevolles, traditionelles, trotzdem modernes Hotel. Buchung einfach und ohne Probleme.
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Room (100%)
Altstadt, genial
Cleanliness (100%)
Toller Front-Service, Lernende Person während Frühstück sehr aufmerksam, total Kundenorientiert. Grosses Kino!
Breakfast (100%)
Gut organisiert, mit den kleinen Portionen, ein Beitrag zu Food Waste. Uns gefiel es.
Restaurant (100%)
Value for money (60%)
Das Zimmer perfekt, allerdings wusste ich nicht, dass der Balkon gesperrt ist. Hätte mir eine Kulanz gewünscht, oder eine Information bei Check-in.
Service (80%)
Siehe Punkt 1
Location (100%)
Nichts zu beanstanden
96%
written by Adryana Guimarães Rondeli
2026-03-02
Foram momentos preciosos que passei com minha família neste local. Todos amaram a estadia no hotel de vocês. Gratidão por tudo.
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Room (100%)
Perfeita a localização, perto de tudo e com uma vista maravilhosa.
Cleanliness (100%)
Todos muito atenciosos
Breakfast (100%)
O atendimento foi gentil e educado
Restaurant (100%)
Value for money (100%)
A limpeza, espaço e organização foi que mais amei.
Service (80%)
Location (100%)
100%
Anonymous
2026-03-02
Wir fühlen uns immer wie zu Hause Wir sind Stammgäste und wir freuen uns schon wieder auf nächstes Jahr. Das Personal geht sehr auf die Wünsche und Anfragen ein und ist sehr hilfsbereit. Herzlichen Dank an Alle.
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Room (100%)
Im Zentrum in der schönen Stadt Luzern
Cleanliness (100%)
Das Personal ist immer sehr freundlich, aufmerksam und immer hilfsbereit.
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Das Frühstück hat eine grosse und sehr feine Auswahl.
Location (100%)
Top
76%
written by Bernhard
2026-03-01
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Room (80%)
mitten in der Stadt
Cleanliness (80%)
Breakfast (80%)
lecker, aber auch recht teuer
Restaurant (100%)
Value for money (80%)
schönes grosses Zimmer mit toller Raumaufteilung
Service (60%)
Leider wird das Zimmer jedes Jahr teurer. Die Ausstattung ist zwar toll, aber halt dich schon etwas in die Jahre gekommeb
Location (80%)
88%
written by Ken Taylor
2026-03-01
Lovely hotel in beautiful position Restaurant meal was fantastic
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Room (80%)
Cleanliness (100%)
Breakfast (100%)
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Value for money (80%)
Balcony would have been better
Service (80%)
Location (100%)
96%
Anonymous
2026-03-01
Excellent
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Service (80%)
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90%
Anonymous
2026-02-27
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Breakfast (80%)
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Value for money (80%)
Service (80%)
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94%
Anonymous
2026-02-27
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Value for money (100%)
Service (60%)
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100%
written by Rudi Neininger
2026-02-27
Ein wunderbares, altes Hotel. Es wird sehr gepflegt und die MItarbeiter sind äusserst höflich und natürlich freundlich. Komme immer gerne wieder.
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Die Grösse hat mir sehr gefallen und die kleinen Balkone
Service (100%)
Durch die Renovation ist es wirklich sehr günstig!
Location (100%)
94%
written by James Lunger
2026-02-25
We had an excellent day will definitely come back
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Room (100%)
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Breakfast (80%)
Restaurant (80%)
Value for money (100%)
Service (100%)
Location (100%)
96%
Anonymous
2026-02-25
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Service (80%)
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100%
Anonymous
2026-02-25
Excellent
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Very clean and well appointed.
Service (100%)
Location (100%)
100%
written by Dania
2026-02-24
Wonderful hotel
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100%
Anonymous
2026-02-24
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92%
Anonymous
2026-02-23
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Value for money (80%)
Service (80%)
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100%
Anonymous
2026-02-23
It was great
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100%
written by Isabella Zeugin
2026-02-22
War ein einmaliger Aufenthalt
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Room (100%)
im Zentrum der schönen Altstadt
Cleanliness (100%)
aufmerksam und zuvorkommend
Breakfast (100%)
freundliches und aufmerksames Personal
Restaurant (100%)
Value for money (100%)
hell und geräumig
Service (100%)
Location (100%)
guter Service
97%
written by Judy Ratta
2026-02-22
ich schätze sehr, dass mein Zimmerwunsch beachtet wurde und habe die beiden Aufenthalte über die Fasnacht wie immer sehr genossen. Es ist wie 'nach Hause kommen'
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Service (80%)
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100%
Anonymous
2026-02-21
sehr gut geführtes Hotel, sehr gute Lage, ich habe mich bei Ihnen sicher und wohl gefühlt
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100%
written by Erica Arnold
2026-02-20
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Room (100%)
In der Altdtadt. Alles ist schnell und gut zu Fuss erreichbar.
Cleanliness (100%)
Breakfast (100%)
Sehr schöne Häppchen. Extrem gutes Brot
Restaurant (100%)
Value for money (100%)
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Location (100%)
100%
Anonymous
2026-02-20
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Value for money (100%)
Beautiful
Service (100%)
Location (100%)
100%
Anonymous
2026-02-19
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80%
Anonymous
2026-02-18
elegant
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Room (80%)
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Breakfast (80%)
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Value for money (80%)
Service (80%)
Location (80%)
100%
Anonymous
2026-02-18
Sehr gepflegte Einrichtung. Es stimmt einfach alles und wenn man weisse Einrichtungen liebt wie ich, traumhaft.
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Room (100%)
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Breakfast (80%)
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Value for money (100%)
Einfach alles wunderschön aufeinander abgestimmt.
Service (100%)
Location (100%)
76%
written by chantal keller
2026-02-18
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Room (80%)
Cleanliness (60%)
Check In hätte ein wenig freundlicher sein dürfen. Dass man sich eben herzlich willkommen fühlt
Breakfast (80%)
Restaurant (100%)
Value for money (80%)
Bademantel auf Zimmer wäre toll
Service (80%)
Location (80%)
97%
Anonymous
2026-02-17
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Room (100%)
Easy to walk anywhere
Cleanliness (100%)
Breakfast (100%)
Delicious meal with very friendly staff
Restaurant (80%)
Value for money (100%)
Beautiful room with a beautiful view
Service (100%)
Location (100%)
100%
Anonymous
2026-02-17
In einer NPS klar: 10 von 10 !
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Room (100%)
Cleanliness (100%)
Vorallem Florina
Breakfast (100%)
Sehr schön und nachhaltig, wir sind öft bei euch zu Gast, weil es uns einfach gefällt!
Restaurant (100%)
Value for money (100%)
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Location (100%)
100%
Anonymous
2026-02-16
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Room (100%)
Perfekt gelegen mitten in der Altstadt
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Absolut fair
Location (100%)
Tolles Servicepersonal, die auch zwischendurch das Zimmer sauber halten
100%
written by Eric Nodine
2026-02-16
From check-in to check-out, the entire experience was wonderful. It will be our go-to hotel when we return.
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Room (100%)
Perfect location for walking Old Town.
Cleanliness (100%)
Extremely accommodating staff. Very pleasant and engaging.
Breakfast (100%)
Good food and atmosphere.
Restaurant (100%)
Super nice bar staff. Got some recommendations for places to enjoy.
Value for money (100%)
Beautiful Chevron floors and a quaint balcony over the water. Great location for exploring Old Town.
Service (100%)
Location (100%)
Sootless
100%
written by Dennis Freitag
2026-02-15
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93%
Anonymous
2026-02-15
Phantastisch Kommen immer wieder sehr gerne zu ihnen
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Room (100%)
Cleanliness (80%)
Sehr zuvorkommend Das personal beim frühstück war leider schlecht Keine teller abgeräumt erst auf bitte, nie gefragt ob wir etwas trinken möchten Hoffe, am montag ist es wieder zuvorkommend wie gewohnt
Breakfast (100%)
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Value for money (100%)
401
Service (80%)
Location (100%)
88%
Anonymous
2026-02-15
WIR HABEN UNS SEHR WOHL GEFÜHLT
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Value for money (80%)
SEHR ENG
Service (80%)
Location (80%)
97%
Anonymous
2026-02-14
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Service (80%)
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97%
Anonymous
2026-02-14
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92%
written by PN
2026-02-14
Nice well located hotel.
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Room (100%)
Perfect for old town.
Cleanliness (80%)
Grand.
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Small but well appointed. Loved the electric shutters on the windows to reduce street noise.
Service (80%)
Well Switzerland is expensive!
Location (100%)
Nice
97%
Anonymous
2026-02-13
Un merveilleux moment
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100%
Anonymous
2026-02-12
Parfaite
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83%
written by Daniel Schily
2026-02-11
Sehr gute Location und ein wunderbares Team.
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Room (80%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (60%)
Tapezieren, etc. und dem äußeren Charme des Hotels anpassen..
Service (60%)
Location (100%)
100%
written by Birgit Mennekes
2026-02-11
ich habe mich rundherum sehr gut aufgehoben gefühlt, in ihren exklusiven Räumen mit sehr freundlichem, geschultem Personal. Danke für die schöne und entspannte Zeit in Ihrem wunderbaren Hotel "Panorama & Spa"
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96%
written by Liudmila
2026-02-10
Отель оставил очень хорошее впечатление во всем. Обязательно вернусь сюда
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Room (100%)
В центре на реке
Cleanliness (100%)
Очень любезно объясняли как пройти, где купить билеты
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Уют и комфорт
Service (80%)
Location (100%)
Ежедневная уборка, смена прлотенец
100%
Anonymous
2026-02-10
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97%
written by Trajilovic
2026-02-10
Excellent hôtel magnifiquement bien situé avec une vue magnifique sur la Reuss et les montagne. A peine à 5 minutes de la Gare à pied. Nous avons passé un weekend excellent .
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Il y avait absolument de tout . Presentation de luxe et personnel excellent
Restaurant (100%)
Délicieux. Un des meilleur restaurant ou on est allé. Mais vraiment tout était parfait. Nous avons pris un menu 7 plats .
Value for money (100%)
Propre avec beaucoup d'espace. Excellente vue avec la terrasse. Lit très confortable
Service (80%)
Location (100%)