评价
The satisfaction of our guests finds expression in their ratings.
15430 guests across 13 portals have rated their stays at the Hotel des Balances – giving a guest satisfaction rate of 92%.
We're naturally delighted and duly grateful!
Categories
Room (90%)
Location (98%)
Cleanliness (96%)
Service (96%)
Price (85%)
Breakfast (89%)
Restaurant (92%)
Bar (93%)
Conference / Banquet (89%)
Portals
Customer Alliance
(11488 Reviews)
Booking.com
(1314 Reviews)
Hotelreservierung.de
(1 Reviews)
Anonymous
2025-06-23
Les Balances bleibt Les Balances: einfach ausgezeichnet!
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Anonymous
2025-06-23
Hotel is in great location, but room size is too small especially for the price.
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Anonymous
2025-06-23
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Anonymous
2025-06-23
Sehr schönes klassisches Hotel mit angenehmem Service.
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written by Patrick Wagner
2025-06-23
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written by Fredy Häfliger
2025-06-23
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written by Tracey Wolff
2025-06-23
This was our second visit and we will definitely return. Everything about this property is perfect. Service, cleanliness, location, food all 5 star.
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Anonymous
2025-06-23
Lovely hotel with great location, beautiful style. Very close to chapel bridge and great food in Lucern!
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Anonymous
2025-06-22
We would not stay anywhere else in Lucerne
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Anonymous
2025-06-22
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Anonymous
2025-06-21
Had a wonderful stay at the hotel. Would stop here again if ever in this part of Switzerland again.
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written by Jonash Go
2025-06-21
We liked that beside the elevator, the hotel posts a daily bulletin of things to do and places to visit given the forecasted weather for the day. The Hotel has a turndown service. One of the best hotels we've stayed at indeed.
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Anonymous
2025-06-20
Je félicite la jeune personne et qui a pris soin de parler en français elle nous a bien accueilli
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Anonymous
2025-06-20
The hotel was beautiful right on the water and the staff was super helpful and the room was wonderful.
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Anonymous
2025-06-20
Wonderful local ion, wonderful staff, rooms near, attractive, and clean. Lovely stay. Thank you.
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Anonymous
2025-06-20
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Anonymous
2025-06-20
Fabulous!
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written by Bill/Susie
2025-06-20
It was just such a warm welcome after a week long bike ride. We stayed here 7 days and every request was met, suggestions offered, tickets purchased, -everyone was genuinely wanting your stay to be the best. Air conditioning was excellent, we even asked for a fan and poof-it arrived. ice machine accessible, coffee machine in room was such a nice welcome and always resupplied. This hotel staff was the epitome of how a hotel should be staffed.
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written by KDH
2025-06-19
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Anonymous
2025-06-19
Very pleasurable.
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Anonymous
2025-06-19
Very satisfactory. Small room, but wonderful view, clean. Breakfast was good but with part being self-service/buffet and part being staff served, it seemed the wait staff was a little short.
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written by Ramazan ece
2025-06-19
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Anonymous
2025-06-19
Einzigartiger und erholsamer Ort
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Anonymous
2025-06-17
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written by Buskies
2025-06-17
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Anonymous
2025-06-16
Very nice installations and location
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Anonymous
2025-06-16
Very pleased
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written by C Simpson
2025-06-16
We could not be more thankful to have found this hotel! We had a rough start to our visit to Switzerland with a fall that ultimately required a wheelchair. As a Hail Mary we emailed Balances for help in finding a wheelchair and in less than 1 hour we had an email back offering us a wheelchair and a room with a walk in shower. The staff are incredible as is the breakfast and entire hotel experience. Highly recommend!
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Anonymous
2025-06-15
C'était magnifique. Et tout le monde était d'une gentillesse parfaite.
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Anonymous
2025-06-15
Amazing stay. Great location
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written by Messmere
2025-06-15
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written by Barb Boutin
2025-06-14
Overall the hotel was perfectly located. Didnât like the bathroom set up and the AC could be better.
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written by Markus
2025-06-14
The hotel was perfect! Definitely recommend!
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written by Edward
2025-06-14
We were very happy
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written by Alexa Graf
2025-06-13
I loved this hotel. Ut was in a very charming area of town and the rooms were wonderful. The views from the rooms are incredible. Everything was very elegant.
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Anonymous
2025-06-13
Lovely
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Anonymous
2025-06-13
A wonderful treatâ¦my room was superb.
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Anonymous
2025-06-12
Good
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written by Kareem
2025-06-12
Very nice, clean rooms. Staff was exceptional and location was great. My only negative is that the walls are thin and can hear the chitter chatter from the hallways a bit too much. Otherwise a fantastic stay with excellent service
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written by SC
2025-06-12
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Anonymous
2025-06-11
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Anonymous
2025-06-11
We loved our stay here and hope to return one day to your beautiful property!
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written by Ulrike
2025-06-11
Angenehm freundlich und bescheiden- der Ort lässt für sich sprechen und drängt sich nicht auf. Luzerner Understatement? Hat mir sehr gut gefallen. Häufig sind teure Grand Hotels unpersönlich und abweisend- hier wurde beinahe familiäre Wärme ausgestrahlt.
Danke an das Team- die phänomenale Lage tut ihr übriges.
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Anonymous
2025-06-10
Your beautiful hotel went to the trouble of sending an article I left behind. This is superior service. Thank you for a pleasant memory in your beautiful hotel and staff!
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Anonymous
2025-06-10
Excellent spot in an amazing city with great views, food, and staff.
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Anonymous
2025-06-10
Very good. Great location with very good service. My only major complaint is that the shower in the room was extremely small.
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Anonymous
2025-06-10
Understand that is an old building bit falcilities are not maintained not worth the money
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written by romeo
2025-06-10
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Anonymous
2025-06-09
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written by Courtney DeVane
2025-06-08
We love Des Balances. This was our second stay and if we can, we love to come back again and again. We love the location, the accommodations, the bar and views. The staff have all been fabulous.
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Anonymous
2025-06-08
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written by Lary Simon
2025-06-08
Very good hotel. See shower comment above.
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Anonymous
2025-06-07
The location was great and Lucerne is a beautiful city. Honestly, we'd probably stay at a different location on subsequent visits.
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Anonymous
2025-06-07
This hotel exceeded our expectations. Location was ideal; view was amazing. And we were delighted with the restaurant and bar. Could not ask for a better hotel. We will be back! Thank you.
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written by Mike Malley
2025-06-06
Very easy and convenient
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Anonymous
2025-06-06
Top notch, high class, attention to detail. We felt so pampered & taken care of.
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written by Sarah
2025-06-06
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written by Ralph Gilson
2025-06-05
We loved the room and the view. The issues with air conditioning, the trash and my laundry marred the experience. The couple we traveled with also had issues with the air conditioning.
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Anonymous
2025-06-05
Excellent experience overall. We love this hotel and will definitely be back!
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Anonymous
2025-06-04
positive. the construction was the biggest issue. Realizing it was out of the hotel's control I do feel we should have been made aware when making the reservations. The noise from the condenser was on until 10 pm the first night we stayed at the hotel
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written by Ca henry
2025-06-04
We enjoyed our stay
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Anonymous
2025-06-04
Having stayed in previous years I can say the restaurant has dropped considerably. While the breakfast has maintained its high standards, dinner was mediocre and way over priced! The food was no better than a street cafe and the prices reminded us of fine restaurants. I ordered the steak and lobster. Both items were far smaller than one would expect for the price and the lobster portion was a joke.
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Anonymous
2025-06-04
Beautiful hotel in an awesome location. Loved the balconies and used them daily. The restaurant was perfect. Delicious unique food and wonderful staff! Very much enjoyed our stay!
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Anonymous
2025-06-03
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Anonymous
2025-06-03
War toll, komme jedes Jahr nach Luzern und das Des Balances ist einfach super!
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written by Thomas Graf
2025-06-03
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Anonymous
2025-06-03
tolles Haus zentrale Lage freundliche Reception und freundliche Service
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written by Cuppoletta
2025-06-03
Une bonne expérience, mais pour ce prix il faut vraiment soigner le détail:
La chambre avec le paquet romantique câétait trop basique pétales de rose vraiment de mauvaise , le lit avec des cheveux des clients précédents au les personnel, le petit sachet en plastique pour la bouteille des champagne que mouille sur la surface.
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written by Tom M
2025-06-02
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written by Hodges
2025-06-02
Wonderful experience, wish we could have stayed longer.
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Anonymous
2025-06-01
Pleasant - great location, balcony & terrace. Not amazing though. Shame about the building work.
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Anonymous
2025-05-31
Wonderful location and a wonderful view
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Anonymous
2025-05-31
Fantastic location and beautiful view. Favorite spot in Switzerland.
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Anonymous
2025-05-31
Very disappointing given it was a significant effort to make our way to Lucerne and were looking forward to unwinding and enjoying the location.
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written by Christiane
2025-05-30
Excelente ubicación! Habitación muy cómoda
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Anonymous
2025-05-30
Location and staff are the best part of the hotel, price was very high
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Anonymous
2025-05-30
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Anonymous
2025-05-29
Very good.
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written by Dr Stephen Baker
2025-05-29
Overall we enjoyed staying in your hotel. Breakfast and service excellent. Unfortunately it was the smallest bedroom weâve ever stayed in.
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written by Mitch Bernet
2025-05-29
Excellent overall experience. Could not have been better.
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Anonymous
2025-05-29
We had a lovely relaxing stay, enjoying excellent service that we never obsequious and in a wonderful suite where the views, of the Reuss and the Jesuit church will stay with us for a long time
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written by Kirk
2025-05-28
Location was terrific to meet our needs. Staff were very helpful giving directions for sightseeing and activities. However, price for the hotel was surprisingly high.
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written by Rodrigo Toledo
2025-05-27
Fantastic stay! Excellent location, welcoming staff, and spacious, spotless rooms. I would definitely recommend.
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Anonymous
2025-05-27
We had a very nice stay in a great location thank you.
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Anonymous
2025-05-26
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written by Linda Kirwan-Joseph
2025-05-26
Lovely hotel and setting. Easy walking distance to many sites shops and restaurants.
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Anonymous
2025-05-26
Me sentà muy bien atendida y mi estancia en Luzerna fue de lujo
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Anonymous
2025-05-26
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Anonymous
2025-05-26
Globalement déçue
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written by Jay Russell
2025-05-26
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Anonymous
2025-05-25
gerne immer wieder
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Anonymous
2025-05-25
We enjoyed our stay at the hotel, But the price is high and not justified
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Anonymous
2025-05-24
Pleasant
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Anonymous
2025-05-24
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Anonymous
2025-05-24
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Anonymous
2025-05-23
Loved the view
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Anonymous
2025-05-22
Wonderful!
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Anonymous
2025-05-22
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Room (80%)
Cleanliness (80%)
Breakfast (80%)
Restaurant (80%)
Value for money (60%)
Service (80%)
Location (100%)
Anonymous
2025-05-22
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (80%)
Value for money (100%)
Service (100%)
Location (100%)
Anonymous
2025-05-21
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (100%)