Webcam
Hotel des Balances | Weinmarkt | CH-6004 Luzern
T +41 41 418 28 28 | info@balances.ch | www.balances.ch
欢迎即刻预订
Webcam
Hotel des Balances | Weinmarkt | CH-6004 Luzern
T +41 41 418 28 28 | info@balances.ch | www.balances.ch
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欢迎即刻预订 订台

卢塞恩中心地带的魅力与卓越

诚邀您前来尽情体验最美的风景名胜，期盼您接受我们四星级酒店的热情款待并享受奢华、放松身心。本酒店建筑之古典美与现代设计交相辉映、相辅相成。在这种特殊的氛围里，我们为您呈上精致的美食和亲切周到的服务。宾至如归 - 欢迎光临卢塞恩德太平酒店。

客房和套房 餐厅和酒吧 印象图集

我们的客房

双人房可供单人享用 双人房可供单人享用

我们的双人房温馨舒适，可供您一人独享。非常适合商务人士和研讨会参与者。


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高级双人房 高级双人房

我们的高级双人房采用现代设计风格，您享有宁静和所有您能够想到的舒适性。


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标准套房 标准套房

我们的标准套房宽敞雅致，从阳台上即可欣赏到罗伊斯河的美景以及令人赞叹的阿尔卑斯山全景。


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套房 套房

我们的套房设计独特，内设宽敞的起居室和独立的卧室、漩涡浴缸、阳台以及美丽神奇的远景，能满足您的所有心愿。


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浪漫套房 浪漫套房

在星空下以及在独立设置的浴缸里，您可以体验到纯粹的浪漫和梦幻般的美景。


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点评 点评

在点评栏目，我们的住客满意度可见一斑。约有 6145 位住客在 15 个门户网站上对德太平酒店进行了点评 - 住宿满意度高达 91％。我们由衷地感到高兴，并谨向我们的住客表示深深的谢意！

额外提供

Pflege
护理产品
欧舒丹化妆品散发的普罗旺斯花香味在诱惑您的光临。
Coffee
咖啡和茶
请随时享用：房间里有专用的泡茶咖啡机。
Karten
游客卡
可免费乘坐巴士前往卢塞恩市区 (10区)。

餐厅和酒吧

餐厅 餐厅

我们的顶级厨师 Andy Fluri 和他的团队用他们富有创意的烹饪艺术给顾客带来惊喜。他们的法式和地中海风味的美食种类丰富，色香味俱全。根据高勒米罗评分标准，该团队喜获 14 分的高分。我们的餐厅每天从 7:00 时直至 00:30 时开放营业。


订台
酒吧和休息厅 酒吧和休息厅

我们舒适时尚的酒吧和休息厅是备受我们的宾客青睐的聚会场所。就是卢塞恩的本地人也喜欢来这里品尝美酒佳肴和享受美好的时光。我们的酒吧和休息厅每天从 07.00 时直至 00:30 时开放营业。

露台 露台

眼前的美景令人叹为观止：您正坐在罗伊斯河边，河水在您的身旁潺潺流过。而前方便是闻名于世的卡贝尔木桥，其后是湖泊和梦幻般的山景。欢迎您来到我们的露台！

早餐 早餐

我们的自助早餐新鲜味美，为您开启美好的一天。我们的供应既健康又丰盛，能满足各种口味的需要。请慢慢品尝和享用。

位置和城市

卢塞恩以其秀美的湖泊和壮观的山景令您的驻足成为难忘的体验。无论是人文、购物、自然风光、短途旅行、冒险还是休闲 - 我们非常乐意帮您做出选择，为您单独制定框架计划，并向您透露我们的内参建议。

卢塞恩旅游 卢塞恩的亮点 天气情况

印象图集

评价

The satisfaction of our guests finds expression in their ratings.
15430 guests across 13 portals have rated their stays at the Hotel des Balances – giving a guest satisfaction rate of 92%.
We're naturally delighted and duly grateful!

Summary
Reviews

Categories

Room (90%)
Location (98%)
Cleanliness (96%)
Service (96%)
Price (85%)
Breakfast (89%)
Restaurant (92%)
Bar (93%)
Conference / Banquet (89%)

Portals

93%
Customer Alliance
(11488 Reviews)
92%
Google
(1544 Reviews)
91%
Booking.com
(1314 Reviews)
90%
Logitravel
(1277 Reviews)
94%
Hotels.com
(472 Reviews)
94%
Expedia
(314 Reviews)
89%
Agoda
(189 Reviews)
98%
Facebook
(165 Reviews)
85%
HolidayCheck
(60 Reviews)
83%
Hotel.de
(26 Reviews)
94%
Yelp
(15 Reviews)
100%
Travelocity
(5 Reviews)
86%
Orbitz
(4 Reviews)
90%
Zoover
(3 Reviews)
98%
Atrapalo
(2 Reviews)
75%
Despegar.com
(2 Reviews)
91%
HRS
(1 Reviews)
94%
Hotelreservierung.de
(1 Reviews)
80%
Petit Futé
(1 Reviews)
97%
Anonymous
2025-06-23
Les Balances bleibt Les Balances: einfach ausgezeichnet!
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
77%
Anonymous
2025-06-23
Hotel is in great location, but room size is too small especially for the price.
more details
Room (80%)
Cleanliness (80%)
Breakfast (100%)
Restaurant (80%)
Value for money (40%)
Room was very small and bathroom was incredibly tight to move in and take a shower.
Service (60%)
Location (100%)
93%
Anonymous
2025-06-23
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (80%)
Value for money (100%)
Service (80%)
Location (100%)
96%
Anonymous
2025-06-23
Sehr schönes klassisches Hotel mit angenehmem Service.
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Buffet relativ klein, aber Möglichkeit, alles zu bestellen finde ich perfekt, weil viel weniger food waste. Personal sehr freundlich!
Restaurant (80%)
Value for money (80%)
Badezimmer seht klein. Ich hätte grosse Duschkabine einer Badewanne vorgezogen, aber das ist natürlich individuell.
Service (100%)
Kann ich nicht beurteilen, da ich vom Schweizerischen Anwaltsverband eingeladen wurde.
Location (100%)
96%
written by Patrick Wagner
2025-06-23
more details
Room (100%)
Wunderbare Aussicht!
Cleanliness (100%)
Breakfast (100%)
Restaurant (80%)
Value for money (100%)
Service (80%)
Location (100%)
80%
written by Fredy Häfliger
2025-06-23
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (60%)
Das Zimmer und Bad sind viel zu klein! Kleiner als auf jedem Kreuzfahrtschiff. Gefährlich und Eine Zumutung. Auf dem Balkon steht ein Blechtisch, der zu gross ist. Der Preis von CHF 600.- ist unangemessen- viel zu hoch!
Service (20%)
Location (100%)
100%
written by Tracey Wolff
2025-06-23
This was our second visit and we will definitely return. Everything about this property is perfect. Service, cleanliness, location, food all 5 star.
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
96%
Anonymous
2025-06-23
Lovely hotel with great location, beautiful style. Very close to chapel bridge and great food in Lucern!
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Small but very cute!
Service (100%)
Location (100%)
96%
Anonymous
2025-06-22
We would not stay anywhere else in Lucerne
more details
Room (100%)
Perfect central location
Cleanliness (100%)
Staff at restaurant were very good
Breakfast (100%)
Food, wine and service all first class.
Restaurant (100%)
Value for money (100%)
Great view from balcony and very comfortable suite.
Service (80%)
Location (100%)
100%
Anonymous
2025-06-22
more details
Room (100%)
Cleanliness (100%)
Sehr zuvorkommend und hilfsbereit.
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
97%
Anonymous
2025-06-21
Had a wonderful stay at the hotel. Would stop here again if ever in this part of Switzerland again.
more details
Room (100%)
Perfect location, right on the water's edge
Cleanliness (100%)
Staff was very helpful and friendly
Breakfast (100%)
Breakfast was delicious. Something for every taste.
Restaurant (100%)
Over and beyond what I expected. Food was delicious. Even gave us chocolates for dessert.
Value for money (100%)
Clean and beautiful
Service (80%)
A bit on the higher side, but worth it.
Location (100%)
Very clean
100%
written by Jonash Go
2025-06-21
We liked that beside the elevator, the hotel posts a daily bulletin of things to do and places to visit given the forecasted weather for the day. The Hotel has a turndown service. One of the best hotels we've stayed at indeed.
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
63%
Anonymous
2025-06-20
Je félicite la jeune personne et qui a pris soin de parler en français elle nous a bien accueilli
more details
Room (80%)
Très bien situé
Cleanliness (60%)
Quand on dit bonjour et le personnel ne répond même pas
Breakfast (60%)
Il y avait même pas des œufs il fallait payer
Restaurant (100%)
Value for money (40%)
La chambre est petite Et le soir à 20h on voulait profiter du petit balcon avec cette magnifique vue sur le pont et la rivière on a pas pu aller il y avait tellement de moustique devant la porte fenêtre
Service (40%)
Trop chère pour la minuscule chambre
Location (100%)
97%
Anonymous
2025-06-20
The hotel was beautiful right on the water and the staff was super helpful and the room was wonderful.
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Service (100%)
Location (100%)
100%
Anonymous
2025-06-20
Wonderful local ion, wonderful staff, rooms near, attractive, and clean. Lovely stay. Thank you.
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
90%
Anonymous
2025-06-20
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (80%)
Very small, no view (wall)
Service (80%)
Location (100%)
100%
Anonymous
2025-06-20
Fabulous!
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
96%
written by Bill/Susie
2025-06-20
It was just such a warm welcome after a week long bike ride. We stayed here 7 days and every request was met, suggestions offered, tickets purchased, -everyone was genuinely wanting your stay to be the best. Air conditioning was excellent, we even asked for a fan and poof-it arrived. ice machine accessible, coffee machine in room was such a nice welcome and always resupplied. This hotel staff was the epitome of how a hotel should be staffed.
more details
Room (100%)
right on the lake, across from the Jesuit church, bridges, it was magical.
Cleanliness (100%)
everyone-morning, evening, reception, hallways, restaurant was super friendly and eager to please. Every request was met with an “of course” and then it was done
Breakfast (80%)
The menu could use a few more lower cost options.
Restaurant (100%)
Value for money (100%)
We were so happy with everything about our room, size, cleanliness, location, quiet, aesthetics, comfort.
Service (100%)
expensive but our room and location was superb and would definitely go back.
Location (100%)
spotless! Room was cleaned everyday as soon as we hung out the green tassle.
80%
written by KDH
2025-06-19
more details
Room (100%)
Liked it being in old town
Cleanliness (80%)
Breakfast (60%)
Meats would run out & not filled for a bit. We initially were not aware that we could order eggs from the waiter since not on bar.
Restaurant (100%)
Value for money (80%)
Room was warm to us
Service (60%)
Booked through 3rd party as a total travel package. Don’t know
Location (100%)
96%
Anonymous
2025-06-19
Very pleasurable.
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Everything was great….facilities & staff! We would stay again. Thank you!
Service (80%)
A little on the expensive side.
Location (100%)
100%
Anonymous
2025-06-19
Very satisfactory. Small room, but wonderful view, clean. Breakfast was good but with part being self-service/buffet and part being staff served, it seemed the wait staff was a little short.
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
written by Ramazan ece
2025-06-19
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
It was one of the best omlett what we hadel, actually all breakfast was perfect.
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
96%
Anonymous
2025-06-19
Einzigartiger und erholsamer Ort
more details
Room (100%)
sehr zentral mitten in der Altstadt
Cleanliness (100%)
sehr freundlich und hilfsbereit
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Große und saubere Zimmer mit superschöner Aussicht
Service (80%)
Location (100%)
91%
Anonymous
2025-06-17
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Very friendly and attentive staff
Value for money (80%)
Well furnished room, but slightly cramped. You may remove the lamp or an extra chair to free up space.
Service (80%)
Location (100%)
93%
written by Buskies
2025-06-17
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Großartig! Höchste Aufmerksamkeit auf‘s Detail!
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (100%)
92%
Anonymous
2025-06-16
Very nice installations and location
more details
Room (100%)
Excelent
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
view interrupted by working in progress in the street
Service (80%)
Location (100%)
97%
Anonymous
2025-06-16
Very pleased
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
written by C Simpson
2025-06-16
We could not be more thankful to have found this hotel! We had a rough start to our visit to Switzerland with a fall that ultimately required a wheelchair. As a Hail Mary we emailed Balances for help in finding a wheelchair and in less than 1 hour we had an email back offering us a wheelchair and a room with a walk in shower. The staff are incredible as is the breakfast and entire hotel experience. Highly recommend!
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
Anonymous
2025-06-15
C'était magnifique. Et tout le monde était d'une gentillesse parfaite.
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
Anonymous
2025-06-15
Amazing stay. Great location
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
90%
written by Messmere
2025-06-15
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (60%)
Location (100%)
96%
written by Barb Boutin
2025-06-14
Overall the hotel was perfectly located. Didn’t like the bathroom set up and the AC could be better.
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (80%)
Room was beautiful but did not like the openness of the bathroom to the bedroom
Service (100%)
Location (100%)
100%
written by Markus
2025-06-14
The hotel was perfect! Definitely recommend!
more details
Room (100%)
Perfectly licated
Cleanliness (100%)
Staff was great
Breakfast (100%)
Breakfast was great
Restaurant (100%)
Dinner was awesone
Value for money (100%)
We had a wonderful time! The room was beautiful and perfectly located, the service was great and the restaurant was awesome! I would highly recommend this hotel and we will be back!
Service (100%)
Beautiful hotel
Location (100%)
Very clean
100%
written by Edward
2025-06-14
We were very happy
more details
Room (100%)
Central, perfect for us
Cleanliness (100%)
Quite
Breakfast (100%)
All inclusive
Restaurant (100%)
Value for money (100%)
Spacious great amenities
Service (100%)
Location (100%)
Very
100%
written by Alexa Graf
2025-06-13
I loved this hotel. Ut was in a very charming area of town and the rooms were wonderful. The views from the rooms are incredible. Everything was very elegant.
more details
Room (100%)
Perfect location for exploring the sites. The hotel is in a very charming part of town.
Cleanliness (100%)
Breakfast (100%)
The staff was very friendly.
Restaurant (100%)
Value for money (100%)
The room was beautiful and nicely decorated. I could stay there longer.
Service (100%)
The hotel was expensive but worth it.
Location (100%)
The people were so great about cleaning our room.
100%
Anonymous
2025-06-13
Lovely
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Excellent
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
96%
Anonymous
2025-06-13
A wonderful treat…my room was superb.
more details
Room (100%)
Perfect
Cleanliness (100%)
Very helpful
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Quiet and comfortable with a beautiful view. Instructions in English on how to use the heating/cooling panel would be helpful - leaving the doors open overnight only filled the room with insects.
Service (80%)
Location (100%)
Excellent
90%
Anonymous
2025-06-12
Good
more details
Room (100%)
Cleanliness (100%)
Great staff!!
Breakfast (60%)
Too expensive
Restaurant (100%)
Value for money (100%)
Clean and tidy . A little small
Service (80%)
Location (100%)
100%
written by Kareem
2025-06-12
Very nice, clean rooms. Staff was exceptional and location was great. My only negative is that the walls are thin and can hear the chitter chatter from the hallways a bit too much. Otherwise a fantastic stay with excellent service
more details
Room (100%)
Cleanliness (100%)
Staff was absolutely superb. I believe the names were Diana and Juliana. They were extremely helpful all throughout our stay.
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
written by SC
2025-06-12
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Beautiful room with a beautiful view!
Service (100%)
Location (100%)
88%
Anonymous
2025-06-11
more details
Room (100%)
Cleanliness (80%)
Great chek-up during the first week. Btu no check-up during the second week. Sometimes the coffee tray was not refilled during the second week.
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Only see other building from the windows
Service (80%)
Location (100%)
100%
Anonymous
2025-06-11
We loved our stay here and hope to return one day to your beautiful property!
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Most beautiful view!
Service (100%)
Location (100%)
97%
written by Ulrike
2025-06-11
Angenehm freundlich und bescheiden- der Ort lässt für sich sprechen und drängt sich nicht auf. Luzerner Understatement? Hat mir sehr gut gefallen. Häufig sind teure Grand Hotels unpersönlich und abweisend- hier wurde beinahe familiäre Wärme ausgestrahlt. Danke an das Team- die phänomenale Lage tut ihr übriges.
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Service (100%)
Location (100%)
100%
Anonymous
2025-06-10
Your beautiful hotel went to the trouble of sending an article I left behind. This is superior service. Thank you for a pleasant memory in your beautiful hotel and staff!
more details
Room (100%)
Undeniable beautiful resort locale. Loved the soothing and relaxing river appeal
Cleanliness (100%)
Every detail and kindness was offered
Breakfast (100%)
Everything we wanted and more
Restaurant (100%)
Excellent cuisine. We had the shrimp.
Value for money (100%)
Beautiful view and decor. We had everything we needed
Service (100%)
Location (100%)
100%
Anonymous
2025-06-10
Excellent spot in an amazing city with great views, food, and staff.
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
82%
Anonymous
2025-06-10
Very good. Great location with very good service. My only major complaint is that the shower in the room was extremely small.
more details
Room (100%)
Cleanliness (80%)
Pretty much everyone was friendly and helpful
Breakfast (80%)
Food and service were very good but a bit expensive
Restaurant (60%)
Bartender not very friendly
Value for money (80%)
The room was great except for the shower which was very small
Service (80%)
Location (100%)
60%
Anonymous
2025-06-10
Understand that is an old building bit falcilities are not maintained not worth the money
more details
Room (60%)
Cleanliness (40%)
Recepción ñor friendly
Breakfast (80%)
Restaurant (60%)
Value for money (60%)
Update the rooms
Service (40%)
Location (100%)
95%
written by romeo
2025-06-10
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (100%)
100%
Anonymous
2025-06-09
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
97%
written by Courtney DeVane
2025-06-08
We love Des Balances. This was our second stay and if we can, we love to come back again and again. We love the location, the accommodations, the bar and views. The staff have all been fabulous.
more details
Room (100%)
Cleanliness (100%)
Staff is wonderful! Patrick at the bar is special!
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
100%
Anonymous
2025-06-08
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Excellent variety on the buffet and hot made to order eggs omelettes and pancakes. Very tasty
Restaurant (100%)
Excellent menu
Value for money (100%)
Beautiful view from balcony of room
Service (100%)
Location (100%)
90%
written by Lary Simon
2025-06-08
Very good hotel. See shower comment above.
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (60%)
Bathroom shower is not worthy of the hotel. Terrible.
Service (80%)
Location (100%)
84%
Anonymous
2025-06-07
The location was great and Lucerne is a beautiful city. Honestly, we'd probably stay at a different location on subsequent visits.
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Great location, great views.
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (60%)
Although advertised to have air conditioning, it did not work the entire stay. We had to open the windows instead and since it was rainy and humid, one of us ended up catching a cold. The shower was awkward and uncomfortable.
Service (60%)
We have stayed in nicer places for same or less money.
Location (100%)
97%
Anonymous
2025-06-07
This hotel exceeded our expectations. Location was ideal; view was amazing. And we were delighted with the restaurant and bar. Could not ask for a better hotel. We will be back! Thank you.
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Room (100%)
Close to everything but quiet.
Cleanliness (100%)
Tremendously helpful staff.
Breakfast (100%)
Food and service were excellent. Friendly, helpful and high quality!
Restaurant (100%)
Bartender was tremendous. Went out of his way to help me get my drinks to our room. Thank you!
Value for money (100%)
Wonderful room! Beds are amazing. View was divine.
Service (80%)
A bit pricey but by Swiss standards reasonable.
Location (100%)
Everything was spotless.
100%
written by Mike Malley
2025-06-06
Very easy and convenient
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Room (100%)
Super convenient
Cleanliness (100%)
Super staff
Breakfast (100%)
Best breakfast of our trip
Restaurant (100%)
Loved the staff
Value for money (100%)
Very well equipped
Service (100%)
Location (100%)
All perfect
100%
Anonymous
2025-06-06
Top notch, high class, attention to detail. We felt so pampered & taken care of.
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Fantastic!!!
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96%
written by Sarah
2025-06-06
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Great location. Easy to explore town. Lovely views from room.
Cleanliness (100%)
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Value for money (80%)
View was excellent.
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90%
written by Ralph Gilson
2025-06-05
We loved the room and the view. The issues with air conditioning, the trash and my laundry marred the experience. The couple we traveled with also had issues with the air conditioning.
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Room (80%)
Perfect view facing the river!
Cleanliness (100%)
Everyone was very professional and friendly.
Breakfast (100%)
Excellent presentation and selection.
Restaurant (100%)
Great wait staff, and bar staff. Food was excellent.
Value for money (80%)
The view was outstanding, but the air conditioning doesn't work and leaving it at the minimum setting does nothing to cool the room.
Service (60%)
The issue with the air conditioning, waste basket and an issue with the laundry precluded me from giving you a 5. I submitted my laundry, and it was done the same day as promised, but there was someone else's underwear in my order when it came back. I gave it to the front desk attendants. I expect better from a hotel like yours. We stayed at the Victoria Jungfrau and didn't have one single issue.
Location (100%)
The room was exceptionally clean, as was the bathroom. But housekeeping didn't empty the bathroom waste basket. I had to ask the front desk to do that.
97%
Anonymous
2025-06-05
Excellent experience overall. We love this hotel and will definitely be back!
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Room (100%)
Great location by the water, center of town. Can walk everywhere.
Cleanliness (100%)
Staff is very friendly, helpful and professional.
Breakfast (100%)
Delicious good. Great service.
Restaurant (100%)
We had dinner as well in the restaurant the food was excellent, so was the service. We had a table out on the terrace with a water view. Simply divine!
Value for money (100%)
Room is a bit small but had a nice view and was very clean. Great bathroom products by L’Occitaine!
Service (80%)
Location (100%)
80%
Anonymous
2025-06-04
positive. the construction was the biggest issue. Realizing it was out of the hotel's control I do feel we should have been made aware when making the reservations. The noise from the condenser was on until 10 pm the first night we stayed at the hotel
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Room (80%)
Cleanliness (80%)
Breakfast (60%)
Restaurant (100%)
Value for money (80%)
Service (80%)
the construction noise and scaffolding were very disturbing. An unfortunate and unpleasant consequence
Location (100%)
96%
written by Ca henry
2025-06-04
We enjoyed our stay
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Breakfast (80%)
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88%
Anonymous
2025-06-04
Having stayed in previous years I can say the restaurant has dropped considerably. While the breakfast has maintained its high standards, dinner was mediocre and way over priced! The food was no better than a street cafe and the prices reminded us of fine restaurants. I ordered the steak and lobster. Both items were far smaller than one would expect for the price and the lobster portion was a joke.
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94%
Anonymous
2025-06-04
Beautiful hotel in an awesome location. Loved the balconies and used them daily. The restaurant was perfect. Delicious unique food and wonderful staff! Very much enjoyed our stay!
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Room (100%)
So close to everything, very walkable!
Cleanliness (60%)
Answered questions but not overly friendly.
Breakfast (100%)
Loved the outdoor dining. Bar and wait staff very friendly.
Restaurant (100%)
Value for money (100%)
Loved the room and balconies!
Service (100%)
Location (100%)
We broke a glass and staff came immediately to clean up.
90%
Anonymous
2025-06-03
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Room (100%)
Perfect location close to everything.
Cleanliness (100%)
The staff was wonderful. The front desk ladies helped us so much when our luggage didn't make it on our plane. The wonderful server for breakfast was so sweet and always went above and beyond.
Breakfast (100%)
So many great options and all the ones we had were delicious.
Restaurant (40%)
Hmmm only meal we didn't love out of all our meals in Lucerne. The flavor was flat and the steak ordered Medium was actually quite rare.
Value for money (100%)
The room was so clean and so beautiful.
Service (100%)
Worth every penny.
Location (100%)
Incredibly clean!
97%
Anonymous
2025-06-03
War toll, komme jedes Jahr nach Luzern und das Des Balances ist einfach super!
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Beste Lage für Luzern
Cleanliness (100%)
Breakfast (100%)
Waren eine riesen Gruppe, konnten À la Carte bestellen und hat alles super und zügig funktioniert
Restaurant (100%)
Value for money (100%)
Sehr sauber, tolle Aussicht!
Service (80%)
Location (100%)
82%
written by Thomas Graf
2025-06-03
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Breakfast (60%)
35 Fr. für das Buffet ist hoch.
Restaurant (100%)
Value for money (60%)
Zimmer und Bad waren für den Preis zu klein.
Service (60%)
Location (100%)
90%
Anonymous
2025-06-03
tolles Haus zentrale Lage freundliche Reception und freundliche Service
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etwas unkonzentrierte Mitarbeiter, mussten zwei mal nachfragen was wir bestellt hätten
Restaurant (100%)
Value for money (80%)
unser Zimmer war schon sehr eng. Eine der Personen hätte lieber eine richtige Dusche gehabt anstatt eine Badewannendusche (Alter der Person)
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Location (100%)
68%
written by Cuppoletta
2025-06-03
Une bonne expérience, mais pour ce prix il faut vraiment soigner le détail: La chambre avec le paquet romantique c’était trop basique pétales de rose vraiment de mauvaise , le lit avec des cheveux des clients précédents au les personnel, le petit sachet en plastique pour la bouteille des champagne que mouille sur la surface.
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Room (40%)
Cleanliness (80%)
Breakfast (60%)
Restaurant (60%)
Value for money (80%)
Service (60%)
Location (100%)
Dans le lit il y avait des cheveux des clients précédents
92%
written by Tom M
2025-06-02
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100%
written by Hodges
2025-06-02
Wonderful experience, wish we could have stayed longer.
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Amazing location!
Cleanliness (100%)
Very helpful, we arrived early, staff stored our bags, so we could explore town. ❤️
Breakfast (100%)
Excellent
Restaurant (60%)
Value for money (100%)
Beautiful room, what a view, very comfortable.
Service (100%)
Location (100%)
73%
Anonymous
2025-06-01
Pleasant - great location, balcony & terrace. Not amazing though. Shame about the building work.
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Room (100%)
Excellent. Steps at the entrance aren’t easy with suitcases however.
Cleanliness (60%)
Reception could have been warmer given it was our honeymoon - we’d come from a hotel in Grindelwald who were very friendly so we noticed the difference straightaway. It felt quite automatic
Breakfast (60%)
We paid extra for the breakfast in advance not realising you could just have the buffet which meant we could have anything but actually these things like eggs etc are a given as part of breakfast anywhere else - & not extra so we felt a bit cheated
Restaurant (60%)
Value for money (60%)
There was building work going on & a sewage smell occasionally particularly when we first arrived in our room. It was a good size with lovely view & balcony
Service (60%)
We appreciate Switzerland is expensive
Location (100%)
Seemed clean & housekeeping were friendly & efficient
100%
Anonymous
2025-05-31
Wonderful location and a wonderful view
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96%
Anonymous
2025-05-31
Fantastic location and beautiful view. Favorite spot in Switzerland.
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65%
Anonymous
2025-05-31
Very disappointing given it was a significant effort to make our way to Lucerne and were looking forward to unwinding and enjoying the location.
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Room (100%)
thankfully there was lots to do close/outside the hotel as we were disappointed to spend our night in the hotel
Cleanliness (100%)
redeeming factor
Breakfast (20%)
Restaurant (100%)
Value for money (20%)
No indication of any construction activities were provided. Room with old town view had essentially a view of scaffolding and construction fabric. This was also coupled with renovations on the interior of the building, again not detailed prior to booking. These details should be provided before booking, especially with the reputation and price of the rooms being provided here.
Service (20%)
disclose information to potential guests before allowing them to book such expensive rooms. Both city construction that impacts the stay as well as interior improvements
Location (100%)
100%
written by Christiane
2025-05-30
Excelente ubicación! Habitación muy cómoda
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88%
Anonymous
2025-05-30
Location and staff are the best part of the hotel, price was very high
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Room (100%)
Right in the middle of town, was great for walking everywhere
Cleanliness (100%)
Front desk staff was fantastic
Breakfast (20%)
Restaurant (100%)
Value for money (80%)
It was nice for a room in Europe
Service (60%)
You can include what looked like just an okay breakfast selection. We paid $1800USD for 3 night and couldn’t even get a cup of coffee. Not Good!!
Location (100%)
96%
Anonymous
2025-05-30
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90%
Anonymous
2025-05-29
Very good.
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Room (100%)
Recommend a balcony overlooking the river.
Cleanliness (100%)
Front desk staff was very helpful.
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
The room was very nice. The bed was uncomfortable.
Service (60%)
the hotel is very expensive.
Location (100%)
88%
written by Dr Stephen Baker
2025-05-29
Overall we enjoyed staying in your hotel. Breakfast and service excellent. Unfortunately it was the smallest bedroom we’ve ever stayed in.
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Room (100%)
Location superb.
Cleanliness (100%)
Staff very very good.
Breakfast (100%)
Breakfast excellent
Restaurant (100%)
Bar service very good
Value for money (60%)
The room was very small, the wardrobe was very small and the balcony almost impossible to sit on it was so small!
Service (60%)
Room too small!
Location (100%)
Room was perfectly clean. Our only complaint is that it was too small.
96%
written by Mitch Bernet
2025-05-29
Excellent overall experience. Could not have been better.
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Room (100%)
Great location. Very central to everything.
Cleanliness (100%)
Everyone was very friendly and helpful.
Breakfast (100%)
Service was great and the food options are very good.
Restaurant (100%)
Value for money (100%)
The room had a great view, and the housekeeping staff kept it very clean. Good size room as well.
Service (80%)
Not much different than other hotels, but still a bit pricey.
Location (100%)
Housekeeping staff was tremendous.
100%
Anonymous
2025-05-29
We had a lovely relaxing stay, enjoying excellent service that we never obsequious and in a wonderful suite where the views, of the Reuss and the Jesuit church will stay with us for a long time
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86%
written by Kirk
2025-05-28
Location was terrific to meet our needs. Staff were very helpful giving directions for sightseeing and activities. However, price for the hotel was surprisingly high.
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100%
written by Rodrigo Toledo
2025-05-27
Fantastic stay! Excellent location, welcoming staff, and spacious, spotless rooms. I would definitely recommend.
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88%
Anonymous
2025-05-27
We had a very nice stay in a great location thank you.
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Great location close to the river and easy walking distance to everything
Cleanliness (80%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Would have been nice to be at the front. It was a bit noisy at the back of the hotel
Service (80%)
Location (100%)
92%
Anonymous
2025-05-26
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100%
written by Linda Kirwan-Joseph
2025-05-26
Lovely hotel and setting. Easy walking distance to many sites shops and restaurants.
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Staff always friendly and helpful
Breakfast (100%)
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Value for money (100%)
very clean and fabulous view
Service (100%)
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96%
Anonymous
2025-05-26
Me sentí muy bien atendida y mi estancia en Luzerna fue de lujo
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Lindisima vista. Muy cómoda y todos los amenities espectaculares. Solo la ducha muy pequeña
Service (80%)
La ubicación y el servicio lo valen pero es caro
Location (100%)
88%
Anonymous
2025-05-26
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64%
Anonymous
2025-05-26
Globalement déçue
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Value for money (40%)
très petite, sombre, vue sur un mur devant lequel se trouvaient des échafaudages. Ne valait pas du tout son prix
Service (40%)
Location (100%)
90%
written by Jay Russell
2025-05-26
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Breakfast (60%)
Be able to order individual items. Have a Al Carte menu.
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97%
Anonymous
2025-05-25
gerne immer wieder
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sehr gutes Essen und Bedienung und Terrasse direkt an der Reuss
Restaurant (100%)
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Service (80%)
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90%
Anonymous
2025-05-25
We enjoyed our stay at the hotel, But the price is high and not justified
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Breakfast (80%)
We waited a long time for the buffet to be replenished, and the missing items were not always restocked. We waited a long time for the buffet to be replenished, and the missing items were not always restocked.
Restaurant (100%)
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Service (60%)
Location (100%)
77%
Anonymous
2025-05-24
Pleasant
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Room (100%)
Obviously, the construction hindered a bit for the location. But the actual location of the hotel is beautiful right on the lake.
Cleanliness (60%)
The day of our arrival and the person at the front desk could’ve been a little bit more friendlier. It seemed that she was rushing and trying to get things done. Also, the restaurant staff could’ve been a lot more friendlier and a lot more attentive.
Breakfast (80%)
Restaurant (60%)
Staff and servers not friendly
Value for money (80%)
Everything in the room was beautiful, the only problem we had is the tub was way too high. We actually had to hold onto something to get in and out of the tub. That’s pretty dangerous.
Service (80%)
Location (80%)
Magnificent!
85%
Anonymous
2025-05-24
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100%
Anonymous
2025-05-24
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100%
Anonymous
2025-05-23
Loved the view
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96%
Anonymous
2025-05-22
Wonderful!
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77%
Anonymous
2025-05-22
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Value for money (60%)
La literie est dépassée et vieillissante!
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100%
Anonymous
2025-05-22
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91%
Anonymous
2025-05-21
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Value for money (80%)
Room temperature feels warm e Room temperature gets warm in the middle of the night that wakes me up each time
Service (80%)
Arrived with shower gel half used already
Location (100%)