卢塞恩中心地带的魅力与卓越

诚邀您前来尽情体验最美的风景名胜,期盼您接受我们四星级酒店的热情款待并享受奢华、放松身心。本酒店建筑之古典美与现代设计交相辉映、相辅相成。在这种特殊的氛围里,我们为您呈上精致的美食和亲切周到的服务。宾至如归 - 欢迎光临卢塞恩德太平酒店。

我们的客房

双人房可供单人享用 双人房可供单人享用

我们的双人房温馨舒适,可供您一人独享。非常适合商务人士和研讨会参与者。


欢迎即刻预订
高级双人房 高级双人房

我们的高级双人房采用现代设计风格,您享有宁静和所有您能够想到的舒适性。


欢迎即刻预订
标准套房 标准套房

我们的标准套房宽敞雅致,从阳台上即可欣赏到罗伊斯河的美景以及令人赞叹的阿尔卑斯山全景。


欢迎即刻预订
套房 套房

我们的套房设计独特,内设宽敞的起居室和独立的卧室、漩涡浴缸、阳台以及美丽神奇的远景,能满足您的所有心愿。


欢迎即刻预订
浪漫套房 浪漫套房

在星空下以及在独立设置的浴缸里,您可以体验到纯粹的浪漫和梦幻般的美景。


欢迎即刻预订
点评 点评

在点评栏目,我们的住客满意度可见一斑。约有 6145 位住客在 15 个门户网站上对德太平酒店进行了点评 - 住宿满意度高达 91%。我们由衷地感到高兴,并谨向我们的住客表示深深的谢意!

额外提供

Pflege
护理产品
欧舒丹化妆品散发的普罗旺斯花香味在诱惑您的光临。
Coffee
咖啡和茶
请随时享用:房间里有专用的泡茶咖啡机。
Karten
游客卡
可免费乘坐巴士前往卢塞恩市区 (10区)。

餐厅和酒吧

餐厅 餐厅

我们的顶级厨师 Andy Fluri 和他的团队用他们富有创意的烹饪艺术给顾客带来惊喜。他们的法式和地中海风味的美食种类丰富,色香味俱全。根据高勒米罗评分标准,该团队喜获 14 分的高分。我们的餐厅每天从 7:00 时直至 00:30 时开放营业。


订台
酒吧和休息厅 酒吧和休息厅

我们舒适时尚的酒吧和休息厅是备受我们的宾客青睐的聚会场所。就是卢塞恩的本地人也喜欢来这里品尝美酒佳肴和享受美好的时光。我们的酒吧和休息厅每天从 07.00 时直至 00:30 时开放营业。

露台 露台

眼前的美景令人叹为观止:您正坐在罗伊斯河边,河水在您的身旁潺潺流过。而前方便是闻名于世的卡贝尔木桥,其后是湖泊和梦幻般的山景。欢迎您来到我们的露台!

早餐 早餐

我们的自助早餐新鲜味美,为您开启美好的一天。我们的供应既健康又丰盛,能满足各种口味的需要。请慢慢品尝和享用。

位置和城市

卢塞恩以其秀美的湖泊和壮观的山景令您的驻足成为难忘的体验。无论是人文、购物、自然风光、短途旅行、冒险还是休闲 - 我们非常乐意帮您做出选择,为您单独制定框架计划,并向您透露我们的内参建议。

印象图集

评价

The satisfaction of our guests finds expression in their ratings.
14520 guests across 14 portals have rated their stays at the Hotel des Balances – giving a guest satisfaction rate of 92%.
We're naturally delighted and duly grateful!

Summary
Reviews

Categories

Room (90%)
Location (97%)
Cleanliness (96%)
Service (96%)
Price (85%)
Breakfast (89%)
Restaurant (92%)
Bar (93%)
Conference / Banquet (89%)

Portals

93%
Customer Alliance
(10740 Reviews)
91%
Booking.com
(1466 Reviews)
92%
Google
(1403 Reviews)
90%
Logitravel
(1277 Reviews)
93%
Hotels.com
(348 Reviews)
94%
Expedia
(268 Reviews)
89%
Agoda
(189 Reviews)
98%
Facebook
(165 Reviews)
90%
HolidayCheck
(56 Reviews)
83%
Hotel.de
(26 Reviews)
92%
Yelp
(14 Reviews)
100%
Travelocity
(5 Reviews)
86%
Orbitz
(4 Reviews)
90%
Zoover
(3 Reviews)
98%
Atrapalo
(2 Reviews)
75%
Despegar.com
(2 Reviews)
91%
HRS
(1 Reviews)
94%
Hotelreservierung.de
(1 Reviews)
80%
Petit Futé
(1 Reviews)
96%
written by Gail
2024-10-30
A trip to remember- thank you
more details
Room (100%)
Location was the best- highly recommend you communicate clearly that gps will not guide you to hotel unless you switch to walking…I literally had to park somewhere and walk to hotel and the valet came back with me to get car.
Cleanliness (100%)
They were wonderful- ALL of them!!!!
Breakfast (100%)
We went to bar every night for a nightcap. The bartender (can’t remember his name- bald guy) was fabulous…considering I’m a bartender I would give him an A+
Restaurant (no review)
Value for money (100%)
Loved the lakeside room, slightly smaller than I’m used to but I wasn’t in there for very long- why would we when we had soooo much to do ☺️
Service (80%)
It was a little pricey for the size (considering off season) but hey! If you can get the price why wouldn’t you? It was fine.
Location (100%)
100%
Anonymous
2024-10-30
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (no review)
Value for money (100%)
Service (100%)
Location (100%)
97%
written by Golatta
2024-10-30
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
88%
written by Angela Feubli
2024-10-29
Wir waren nur 1 Nacht, haben es aber sehr genossen.
more details
Room (100%)
Cleanliness (80%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Tolle Aussicht und viel Platz
Service (80%)
Location (80%)
100%
written by Dennille Leslie
2024-10-29
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
86%
Anonymous
2024-10-29
more details
Room (100%)
Cleanliness (80%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Service (60%)
Location (100%)
68%
written by Eward R.
2024-10-28
I was surprised by how small the room was, and the shower in the corner of the bathroom was disappointing. Overall, my experience didn't meet my expectations. The air in the room was quite uncomfortable and warm, and temperature control is managed at the front desk
more details
Room (80%)
Cleanliness (60%)
Breakfast (100%)
Restaurant (100%)
Value for money (40%)
Allow guests to adjust the air conditioning to their preferred level and fix the shower so that everyone can take a comfortable shower.
Service (60%)
Allow guests to adjust the air conditioning to their preferred level and fix the shower so that everyone can take a comfortable shower.
Location (100%)
93%
written by Rita Lollock
2024-10-28
Great location in old town with helpful staff.
more details
Room (100%)
East walk from the train station. Room location was a little off because the hallway to our door was frequently blocked by the cleaning team (only room at the end of a narrow hallway)
Cleanliness (100%)
Breakfast (80%)
Service at the bar was a little slow, but drinks, snacks, and view were nice.
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (80%)
100%
Anonymous
2024-10-28
Perhaps the single best hotel experience I have had in 10 years!
more details
Room (100%)
Cleanliness (100%)
Every (and I mean every) staff member was friendly, gracious and kind to us. It was remarkable to experience such outstanding employees — what great ambassadors for the hotel.
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
Anonymous
2024-10-28
It was a perfect stay! We loved our room and the location!
more details
Room (100%)
Perfect central location!!
Cleanliness (100%)
Super friendly and helpful!
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Beautiful!!! We loved the balcony and the size of the room.
Service (100%)
Location (100%)
88%
written by Frits Cleijne
2024-10-27
Sfeervol hotel op een pracht locatie, genten van de sfeer in de bar, goede drankjes, de medewerkers waren allemaal top!
more details
Room (80%)
Perfecte locatie
Cleanliness (100%)
Heel behulpzaam en vriendelijk
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Mooie ruime kamer met mooi uitzicht, alleen douche in bad is niet fijn!
Service (80%)
Location (100%)
97%
written by Lehman
2024-10-27
Absolutely wonderful
more details
Room (100%)
Cleanliness (100%)
Very helpful and friendly
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
97%
Anonymous
2024-10-27
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
100%
written by Hans Müller
2024-10-27
Wir haben und bei ihnen sehr wohlgefühlt. Einzig die vielen Touristen in Luzern haben uns teilweise genervt - aber das hat ja nicht mit ihrem schönen Hotel zu tun, ausser dass sie für den Geschäftsertrag auch bei ihnen wichtig sind, was wir verstehen.
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
88%
Anonymous
2024-10-27
more details
Room (60%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (80%)
96%
Anonymous
2024-10-26
This hotel is beautiful inside and out. Comfortable, well-appointed rooms and the location was perfect for me. Staff was helpful and friendly.
more details
Room (100%)
Very convenient near old town and chapel bridge. Walkable from train station.
Cleanliness (100%)
Very kind staff - helped me plan a walking route in old town and book a boat ride.
Breakfast (100%)
Nice bar!
Restaurant (100%)
Value for money (100%)
Beautiful room. Comfortable bed and clean.
Service (80%)
Location (100%)
100%
written by Triplett
2024-10-25
We give our visit to Hotel des Balances a 10 out of 10. Beautiful hotel, staff was so kind, helpful and welcoming. Perfect location
more details
Room (100%)
Perfect location - we were able to walk everywhere
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Our room was stunning, views were amazing, comfortable bed and very nice bathroom
Service (100%)
Location (100%)
97%
written by Julia Kourtidis
2024-10-25
Ich war sehr zufrieden. Vielen Dank!
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Der Lärm (Restaurant/Imbiss im Nachbarhaus) war abends teilweise etwas unangenehm
Service (100%)
Location (100%)
97%
Anonymous
2024-10-25
Overall vey positive. The hotel had character. The room was quiet. The staff was incredibly helpful. The location was great.
more details
Room (100%)
Cleanliness (100%)
Everyone at the front desk was incredibly friendly and helpful, especially Rosina who helped me out a lot.
Breakfast (100%)
Great value for the buffet when staying in the hotel.
Restaurant (100%)
Dinner was delicious. Staff was friendly.
Value for money (80%)
The room was nice, just no real room to open up luggage other than on the floor.
Service (100%)
Location (100%)
96%
Anonymous
2024-10-25
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
100%
written by Sam Webb
2024-10-25
Excellent - wish we could have stayed longer
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
Anonymous
2024-10-24
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
97%
written by Vroni
2024-10-23
Besonders der Balkon ist ein Traum. Entspannung mitten in der Stadt. Wir waren schon das 2.Mal da.
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
90%
Anonymous
2024-10-23
Excellente !!!
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (100%)
100%
Anonymous
2024-10-23
We both loved our Room #102! We were fortunate to have had the balcony which we used every evening! We hope that we can return one day!
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
82%
Anonymous
2024-10-22
Our overall experience was very enjoyable. We found the hotel, clean, cozy, and well located.
more details
Room (100%)
Cleanliness (80%)
Breakfast (80%)
Restaurant (80%)
Value for money (80%)
Service (60%)
Location (100%)
92%
written by Daniel Schneider
2024-10-22
Sehr schönes, sauberes Hotel mit ausgezeichnetem Essen im Herzen von Luzern
more details
Room (100%)
Wunderbare Aussicht und ruhige Lage. Parksituation ist gut gelöst
Cleanliness (100%)
Alle Angestelleten waren sehr freundlich und zuvorkommend
Breakfast (100%)
Reichhaltiges Buffet mit Auswahl für jeden Geschmack - prima
Restaurant (100%)
Sehr gutes Essen - schön serviert - top!
Value for money (80%)
Zimmer war sehr toll aber ein bisschen auf der kleinen Seite (was zu erwarten ist bei älteren Gebäuden)
Service (80%)
Location (100%)
Alles prima
100%
Anonymous
2024-10-22
Alles war perfekt
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
85%
written by Rupert Limentani
2024-10-22
Good
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (80%)
Value for money (80%)
Well equipped but small
Service (60%)
Expensive. Also big increase in tariff over recent years
Location (100%)
92%
written by Herbert Gilbert
2024-10-22
Top Hotel in sehr guter Lage. Super freundliches und hilfsbereites Personal. Valet-Parking incl. Aufladen war sehr angenehm.
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Etwas Abwechslung wäre gut. Alles in kleine Portionen anzubieten ist sehr gut.
Restaurant (80%)
Der Kellner war sehr neu und noch ziemlich unsicher. Den Wein ins Wasserglas zu schenken hatten wir so auch noch nicht.
Value for money (100%)
Service (80%)
Als Deutsche empfindet man die Preise in der Schweiz generell als sehr hoch.
Location (100%)
93%
Anonymous
2024-10-22
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (80%)
Value for money (80%)
Service (80%)
Location (100%)
96%
written by Jeff
2024-10-21
Overall we really enjoyed our stay. Our dinner was fantastic and we liked the room as well. Great views and close to everything.
more details
Room (100%)
The location was fantastic!
Cleanliness (100%)
The front desk staff was very friendly and helpful!
Breakfast (100%)
The food was outstanding and we really enjoyed the entire serving staff as well! We had a great dining experience!
Restaurant (80%)
Value for money (80%)
Overall we enjoyed the room and the view. The only issue was the shower which was somewhat awkward and the ceiling height was too low for someone over 6 ft tall.
Service (100%)
Location (100%)
The entire hotel was very clean including our room.
97%
Anonymous
2024-10-21
Very good experience overall.
more details
Room (100%)
Amazing location!
Cleanliness (100%)
Extremely friendly staff - zero complaints here :)
Breakfast (100%)
Excellent spread. Superb croissants!
Restaurant (100%)
Value for money (100%)
The room was great and super comfortable. Even the city view room had such a cute view of the square outside. The only grouse we had was that the bath tub was a little high up. For somewhat shorter people, it’s a little tough, specially when it’s wet. Also a little dangerous for older occupants who wouldn’t be as agile.
Service (80%)
A little on the pricier side, but for the level of service, location, and facilities it was alright.
Location (100%)
84%
Anonymous
2024-10-20
Satisfaisant, repas excellent, conseils pour les vins tip top.
more details
Room (80%)
Emplacement très bien, seul bémol l'accès en voiture devrait être indiqué aux clients avec un plan par courriel.
Cleanliness (100%)
Parfait, très sympa et accueillant. Bravo
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Côté cour et un peu bruyant. Sinon très bien.
Service (80%)
Cher mais bien !!
Location (80%)
Salle de bain, les joints de la douche pas très propre.
100%
Anonymous
2024-10-20
This was a special vacation time following a cruise on the Rhine. So glad we chose to visit Lucerne and happy that our travel agent (Kensington) recommended Des Balances.
more details
Room (100%)
Easy to get to shopping and sightseeing. Also close to the boats and travel.
Cleanliness (100%)
Staff at the front desk answered my questions quickly. They helped me get dinner reservations on a Saturday evening (which was a busy time). They provided one of my party with stamps for sale for postcards (making it easy to connect with home).
Breakfast (100%)
Many options. Attentive staff.
Restaurant (100%)
Excellent choices. wonderful meal!
Value for money (100%)
View was lovely - room was spacious.
Service (100%)
Great hotel for my family.
Location (100%)
Room was freshened daily.
96%
Anonymous
2024-10-20
Wir schätzen das Des Balances schon seit jeher. Es ist ein Hotel in bester Lage (alte aber sehr gepflegte Bausubstanz), mit schön ausgestatteter / tem Bar / Restaurant mit diversen tollen Zimmern. Mehr Augenmerk sollte jedoch allgemein auf die Ausstattung und einen regelmässigen Unterhalt der Zimmer gerichtet werden.
more details
Room (100%)
Optimal gelegen.
Cleanliness (100%)
Sehr sympathische und kompentes Personal.
Breakfast (100%)
Ein Restaurant mit tollem Ambiente, guter Auswahl an Speisen und Getränken, sehr freundliche Bedienung.
Restaurant (100%)
Value for money (100%)
Die Junior-Suite 409 ist klein und fein. Wir lieben die Lage mit den verschiedenen Ausblicken ( Reuss und um die Ecken), den verspielten Grundriss, der vor allem im WC- / BZ-Bereich heraussticht.
Service (80%)
Im Verhältnis zur Grösse der Junior-Suite ist der Preis zu hoch.
Location (100%)
100%
Anonymous
2024-10-20
We stayed three nights in October in advance of a Rhine River cruise. Our three nights at your hotel were the highlight of our entire trip!
more details
Room (100%)
Perfect central location. Very walkable to train station.
Cleanliness (100%)
Staff was very friendly and attentive.
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Room was small but had everything we needed. We absolutely LOVED the water view and small balcony. Best view in town!
Service (100%)
Location (100%)
96%
Anonymous
2024-10-19
I personally would be back soon…
more details
Room (100%)
Nearby everything
Cleanliness (100%)
Specifically the young girls at the reception
Breakfast (100%)
To have the choice between the buffet and menu it’s wonderful
Restaurant (100%)
Value for money (100%)
The balcony was beautiful
Service (100%)
Totally
Location (80%)
100%
Anonymous
2024-10-18
Excellent
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
Anonymous
2024-10-18
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Beautiful views from the window and balcony. Very clean and quiet
Service (100%)
Location (100%)
95%
Anonymous
2024-10-18
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
94%
Anonymous
2024-10-17
It was very nice, staff were supreme.
more details
Room (100%)
Right on the river, facing Mt Pilitus and Alps nice. Short distance to Rail and boat platforms.
Cleanliness (100%)
Staff at the front desk was so helpful, patient and friendly!
Breakfast (80%)
Little pricier but convenient.
Restaurant (100%)
Value for money (100%)
Service (80%)
Seems comparable in the location.
Location (100%)
Nice touch on the bed service and chocolate.
100%
written by Laura Manion
2024-10-17
Wonderful hotel!
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Excellent food and view from outside
Restaurant (100%)
Great bartender - very friendly and helpful
Value for money (100%)
Service (100%)
Location (100%)
97%
Anonymous
2024-10-17
A great hotel in a most beautiful city!
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Such a beautiful hotel overlooking the water. The staff were very helpful planning excursions. We hated to leave!!!
Service (80%)
Location (100%)
96%
Anonymous
2024-10-17
My wife and I celebrated our 20th wedding anniversary here. And it was nothing short of phenomenal. Looking forward to coming back one day!
more details
Room (80%)
Nowhere better in Luzern
Cleanliness (100%)
All were very friendly and helpful. And the late night bar staff on October 4th went above and beyond for my wife and me.
Breakfast (100%)
Great staff, great top shelf
Restaurant (100%)
Value for money (100%)
Amazing layout, view, finishes (flooring, lighting, etc).
Service (100%)
Certainly isn’t the least expensive hotel but you get what you pay for!
Location (100%)
Coach was a little stained but everything else was very clean.
88%
written by MARTIN
2024-10-17
more details
Room (80%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (80%)
Value for money (80%)
Service (80%)
Location (100%)
100%
Anonymous
2024-10-16
Outstanding staff!
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
96%
Anonymous
2024-10-16
Amazing stay! The room amenities were top-notch and the staff were extremely friendly. Perfect romantic getaway :)
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
85%
Anonymous
2024-10-15
Very good.
more details
Room (100%)
Cleanliness (100%)
Extraordinary, specially in the reception.
Breakfast (80%)
Restaurant (60%)
Camera for videocenference.
Value for money (80%)
After changing to lake view, very good.
Service (80%)
Location (100%)
100%
written by Cori Evans Ayala
2024-10-15
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Our room on the 4th floor was one of the most beautiful rooms we have ever stay in. The view was incredible and the room quite elegant.
Service (100%)
Location (100%)
84%
written by Arne Eriksen
2024-10-15
Everything from the first direct contact till the last (this feedback) has been handled very professionally and always with a willingnes and abition to make this the best stay for us. You succeeded :).
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Room (100%)
Great central position, and still with opportunity for privat transport by car
Cleanliness (100%)
Breakfast (60%)
Breakfast was definitely on the high side, compared to the offer
Restaurant (80%)
Great food, quick service, responded fast to allergies with new menu
Value for money (80%)
Service (80%)
Missed a cosy and quite (not busy) place to relax, other than on the terrace!
Location (100%)
88%
Anonymous
2024-10-14
Wonderful!
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Cleanliness (80%)
Breakfast (80%)
Restaurant (80%)
Value for money (100%)
The room was complete with every detail.
Service (80%)
Location (100%)
97%
Anonymous
2024-10-14
As you can see from my above comments, we had a wonderful experience and if ever in Lucerne again will stay with you again. Very comfortable beds as well.
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convenient to all of the sites in old town Lucerne.
Cleanliness (100%)
Interacted with room attendant, front desk, breakfast servers and bartender. All were pleasant and helpful
Breakfast (100%)
I had the breakfast buffet and was happy with the offerings. My husband ordered off the menu and the eggs were cooked to his liking.
Restaurant (100%)
Excellent atmosphere, personable bartender and very well made cocktails
Value for money (100%)
very clean, nicely appointed
Service (80%)
Location (100%)
very clean
96%
Anonymous
2024-10-14
Excellent - we enjoyed it so much.
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Great amenities.
Service (80%)
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100%
written by Warren Williams
2024-10-14
Absolutely beautiful location, an immaculate hotel and wonderful staff.
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Room (100%)
Stunning location situated right on the rivers edge.
Cleanliness (100%)
More than helpful and friendly at every interaction.
Breakfast (100%)
Fresh and wonderful choices. The view out the window was a wonderful way to start the day.
Restaurant (100%)
Wonderful food and overall experience.
Value for money (100%)
Absolutely stunning room and location, best we had whilst travelling through Europe.
Service (100%)
Price as to be expected at such a luxurious location.
Location (100%)
Immaculate throughout.
95%
Anonymous
2024-10-13
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Value for money (80%)
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100%
written by Mr and Mrs Edward Goodhew
2024-10-13
Wonderful hotel in a wonderful location. Like the artiness of the hotel. Very friendly and helpful staff.
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97%
Anonymous
2024-10-12
Wonderful experience. Felt special at your hotel. Was a nice retreat during a busy touring trip. Unfortunately, the death of our dog really ruined our trip.
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Room (100%)
Cleanliness (100%)
Staff was amazing. Accommodating. We always felt welcome to ask questions at the desk, or to visit the bar/restaurant. One day, we learned my dog had died back at home, and my wife left the dining room in tears. One of your staff went and got her a fresh coffee with chocolates so she could go to the room.
Breakfast (100%)
We only used ala carte. But the selection and preparation was excellent.
Restaurant (100%)
We were given a great table even though we had no reservations. The food was unique and excellent, and our server was professional but also friendly. Even going back to ask about the origin of some of the cheese.
Value for money (80%)
Beautiful and quiet room. Few issues. 1) The air con could only reach a minimum of 18c. With only a heavy bed cover, it was hard to be comfortable when sleeping. 2) The bed had some sort of sanitary cover under the bed sheet. This did not breathe at all, and creates a very hot, sweaty sleeping experience. 3) The roll down cover on the restroom window may have given privacy, but it was impossible to be sure or comfortable showering next to a window when you can see tourists outside taking pictures of your window. 4) The shower design in the bathtub would be nearly impossible for an elderly or fat person to use. My wife and I were able to use it, but it was definitely not convenient. 5) Anyone with a large amount of luggage would really struggle to store it.
Service (100%)
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100%
written by Dinah Beams
2024-10-12
Wonderful!
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Staff was outstanding! Friendly, helpful, professional.
Breakfast (100%)
Great food and service
Restaurant (100%)
Value for money (100%)
Lovely room
Service (100%)
Location (100%)
94%
Anonymous
2024-10-12
Amazing
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Room (100%)
Located in the middle of all the action
Cleanliness (100%)
Front desk staff were great and Samira needs a raise or promotion because she is amazing.
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Amazing and comfortable room.
Service (60%)
Location (100%)
100%
Anonymous
2024-10-11
Excellent
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Room (100%)
Easy Walk to train station and everything we wanted to see
Cleanliness (100%)
Very helpful front desk re boat and Mount Pilatus information
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Clean and large
Service (100%)
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100%
Anonymous
2024-10-11
We had a very enjoyable stay and were well looked after. We particularly enjoyed the daily heart-shaped chocolates.
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So close to everything we needed
Cleanliness (100%)
Breakfast (100%)
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Very friendly and helpful
Value for money (100%)
Very comfortable, spacious
Service (100%)
Location (100%)
100%
Anonymous
2024-10-10
Great room with a fabulous view and a balcony.
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96%
written by Kris
2024-10-10
Overall experience was great. Very nice staff, room and location
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Service (80%)
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100%
Anonymous
2024-10-10
I appreciated your anticipation of what we would need! The voltage adapter plug and umbrella were very useful. Ideally I would have liked to have an extra set of bath towels available in the room when it is made up. And by the way, your gold chocolate hearts at turndown were more delicious than those at other hotels.
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Room (100%)
Well positioned in the old town area. Convenient to walk to sights as well as to train station. So glad we stayed an extra night with you instead of going to Zurich. The ease of getting to the Zurich airport from Lucerne made it unnecessary to spend the night in Zurich before our flight home.
Cleanliness (100%)
Helpful and courteous. Special thanks to Rosina for assisting me with extending my stay!! Thank you for adjusting the room rate for my benefit.
Breakfast (100%)
Staff was friendly and remembered us each day. I think I would have liked a few more (labeled) cheese choices available because while in Switzerland we tourists are eager to try all that is available! I enjoyed tasting the various local yogurts! So creamy.
Restaurant (100%)
The complimentary welcome drinks was such a lovely touch. We sat overlooking the river and enjoyed the whole experience
Value for money (100%)
The superior room with balcony and river view was magnificent!
Service (100%)
I was pleased to have paid a little more to have such a gorgeous hotel.
Location (100%)
Beautifully cleaned each day. The balcony furniture was probably difficult to clean given the weather but the table was very sticky.
96%
Anonymous
2024-10-10
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91%
Anonymous
2024-10-10
Superb!
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Absolutely superb staff!
Breakfast (100%)
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Value for money (60%)
Booked larger room than offered but still very nice
Service (80%)
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97%
Anonymous
2024-10-10
Personal einmalig freundlich, hilfsbereit, aufmerksam
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96%
Anonymous
2024-10-10
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Location (80%)
100%
Anonymous
2024-10-09
We were very happy and loved that we were able to leave our luggage after checking out. That was very nice
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Room (100%)
Excellent
Cleanliness (100%)
Super nice and helpful! The best!
Breakfast (100%)
Great variety and service
Restaurant (100%)
Value for money (100%)
Very nice and clean loved the bed and sheets
Service (100%)
Location (100%)
96%
Anonymous
2024-10-09
very nice exprtirnce. great hotel
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Room (100%)
very hard to drive a car there but centrally located once you are there
Cleanliness (100%)
excellent staff, very friendly and very helpful
Breakfast (100%)
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Value for money (100%)
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92%
Anonymous
2024-10-09
It was very nice. We used the two vouchers for drinks but still got charged for them 1 day we were charged for coffee but the next dsy was told it was included Other than that it was very nice
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Breakfast (100%)
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Value for money (80%)
Bathroom was tough to figure out shower
Service (80%)
Location (100%)
96%
written by Mariel Turner
2024-10-08
Beautiful hotel. Convenient location in easy walking distance to the train station and all main areas of Luzern. They gave me a free upgrade to a room with a lovely view of the river and mountains, which was really nice. Staff were friendly and helpful. Would definitely stay here again and recommend to friends/family.
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97%
written by Rich Flamang
2024-10-08
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100%
written by Sandrine
2024-10-08
Tout était parfait !
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95%
written by Scott
2024-10-08
Excellent
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Cleanliness (100%)
All the staff was very friendly and attentative
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
100%
Anonymous
2024-10-08
We loved our stay. The hotel and restaurant were our favorite of the whole trip!
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Breakfast (100%)
We had a fantastic meal. We ate in the balcony. Food, service and ambiance were our favoyof the whole trip.
Restaurant (100%)
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Service (100%)
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60%
written by Kelley Small
2024-10-08
Disappointed in the quality of our room. It was definitely described differently when we booked it.
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Room (60%)
Perfect location in the old town.
Cleanliness (100%)
Very helpful with guiding us to different areas of the city and making reservations.
Breakfast (20%)
Too expensive. Waiter forgot to bring our breakfast but had no problem bringing our check!
Restaurant (100%)
Value for money (40%)
We had a suite - furniture had many spots on it - we were disappointed in the quality. Towels should be replaced - very thin. Was hot in the room - could not control the temperature unless we opened windows.
Service (40%)
Way too much $$ for the quality of the room.
Location (100%)
It never popped out to be exceptionally clean.
95%
Anonymous
2024-10-08
Freundliches Personal und sehr gute Küche
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Value for money (80%)
Zimmer war sehr warm und Klimaanlage funktionierte nicht.
Service (80%)
Location (100%)
96%
written by Rosalba Papacostas
2024-10-08
Maravillosa
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Lindas atenciones
Breakfast (100%)
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Value for money (100%)
Service (80%)
Location (100%)
93%
Anonymous
2024-10-07
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Service (80%)
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100%
Anonymous
2024-10-06
Everything was good
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Value for money (100%)
Perfect
Service (100%)
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100%
written by D Ruffino
2024-10-06
We had a wonderful experience. The only bad thing which was no fault of the hotel was right outside our window the truck came to pick up all the glass. That was very noisy
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Breakfast (100%)
We had lunch and it was amazing
Restaurant (100%)
The staff was great especially Patrick. He was extremely accommodating he gave us helpful advice on different things to do in the area. He’s great.
Value for money (100%)
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95%
written by Steve
2024-10-05
Beautiful hotel in a perfect location with great food & drinks with a phenomenal staff
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Breakfast (100%)
Restaurant (100%)
One of the best restaurants I’ve ever been to
Value for money (100%)
Service (60%)
Location (100%)
87%
Anonymous
2024-10-05
Leider ist die Récéption die Visitenkarte. Ein unfreundlicher Empfang und ein Abgang nach dem Motto "egal, dass du wieder gehst" hinterlässt leider keinen guten Eindruck.
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Room (100%)
Cleanliness (40%)
An der Récéption kam ich mir beim Check-In und beim Check-Out vor als "Achtung ein Kunde: der stört!" Man wusste eigentlich nicht, ob man uns bedienen wollte oder doch lieber nicht.
Breakfast (100%)
Wir wurden sehr zuvorkommend bedient
Restaurant (100%)
Das Essen war lecker und der Service sehr freundlich
Value for money (100%)
Sehr schöne Zimmer mit toller Aussicht
Service (60%)
Eher teuer
Location (100%)
100%
Anonymous
2024-10-05
excelente servicio, comida y el hotel está en una excelente ubicación. el personal es muy amable, la calidad de la comida es excelente
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97%
written by Mary
2024-10-05
Delightful!!! Except for the rainy weather☹️
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Patrick in the bar and Wichiara were very good
Breakfast (100%)
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Value for money (100%)
Service (80%)
Location (100%)
100%
written by Tosha Cumbee
2024-10-04
This was hands down the best hotel in our trip and was our splurge hotel but soooo worth it. Can't say enough great things about the staff and the quality of service we had. Worth every dollar we spent.
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Room (100%)
Best location ever incredible views
Cleanliness (100%)
Amazing staff best service I had in Europe
Breakfast (100%)
The food was amazing and sitting right there looking at the river and all of the amazing buildings was incredible
Restaurant (100%)
Great staff amazing wines and cocktails
Value for money (100%)
Great rooms and laid out nicely and decorated beautifully
Service (100%)
Location (100%)
96%
Anonymous
2024-10-04
Excellent. The chocolate at night is a great touch. The weather could have been better.
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Room (100%)
Very central to the highlights of Lucerne.
Cleanliness (100%)
Lovely people. Very pleasant, approachable and helpful.
Breakfast (100%)
Fantastic selection. Staff were excellent. They could not do enough for us.
Restaurant (100%)
Value for money (100%)
Our room had everything we needed and was well presented.
Service (80%)
Not really sure how much we paid as it was booked by our travel agent.
Location (100%)
Well presented, and well kept by housekeeping.
100%
written by PS
2024-10-04
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100%
Anonymous
2024-10-04
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71%
Anonymous
2024-10-02
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Breakfast (80%)
Restaurant (80%)
Value for money (60%)
Not sure why the canal - noisy view is additional money
Service (60%)
Location (60%)
93%
Anonymous
2024-10-02
Ich war öfters an Workshops im Hotel und bin privat zurückgekommen: D.h. alles stimmt.
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Room (100%)
Mitten in Luzerner Altstatt. Kurzer Weg zum Bahnhof.
Cleanliness (100%)
Ausgesprochen freundlich, nett und professionell.
Breakfast (100%)
Gutes, gesundes Frühstück.
Restaurant (80%)
Value for money (80%)
Schönes Zimmer: ein bisschen klein - aber sehr funktional.
Service (80%)
Location (100%)
Perfekt.
96%
written by Grossmann Michel
2024-10-02
C'est la 2ème fois que nous venons dans votre hôtel. Il nous convient parfaitement pour découvrir votre belle région. Excursions, musées, visites.
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Lits très confortables tenue de la chambre parfaite
Service (80%)
Location (100%)
100%
written by Cheryl
2024-10-01
It was one of the best experiences we have had a hotel. One of the nicest hotel rooms we have ever stayed in. I loved the decor so much. I loved the chocolates at night. Having the water dispenser with ice and being able to fill our water bottles was fantastic as I’m a big water drinker. Staying at your hotel was a highlight of our trip!
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Room (100%)
Fantastic location to the train station and local sites!
Cleanliness (100%)
Your staff was extremely helpful with booking the gondola up Pilatus. And telling us which bus to get on. Your staff was very very friendly and helpful.
Breakfast (100%)
Restaurant (80%)
Value for money (100%)
You upgraded us and we truly appreciated it and absolutely loved the room! It was spacious, clean and well equipped.
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93%
Anonymous
2024-10-01
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Excellent location! About a 10 min walk from the train and right on the river!
Cleanliness (100%)
Breakfast (100%)
Restaurant (80%)
Value for money (100%)
Service (60%)
Quite pricey, but that is Switzerland.
Location (100%)
95%
Anonymous
2024-09-30
We enjoyed Lucerne and thought the hotel was 5 star!!
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Breakfast (80%)
We did not have the breakfast buffet. The menu was adequate
Restaurant (100%)
Value for money (80%)
I would choose a different room. It was too small for us.
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100%
written by Gerardo Davila
2024-09-30
Ubicacion, precio y calidad
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Enfrente del Rio ...espectacular
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100%
Anonymous
2024-09-30
We were in Switzerland for a week in four locations. We were comfortable in all four but des Balances was clearly our favorite.
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Room (100%)
very convenient to everything
Cleanliness (100%)
We didn't really share a language, but they were friendly and pleasant
Breakfast (100%)
Sat along the water. server was engaging and friendly
Restaurant (100%)
Chatted with both the bartender and the woman playing piano. We enjoyed them both very much
Value for money (100%)
Charming fourth floor corner room with balcony overlooking water.
Service (100%)
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clean, fresh and sunny
97%
written by Margaret Orman
2024-09-30
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