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Chambre double vieille ville
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Hotel des Balances | Weinmarkt | CH-6004 Lucerne
T +41 41 418 28 28 | info@balances.ch | www.balances.ch
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Chambres & suites
Restaurants & Bar
Séminaires & banquets
Service traiteur
Visite de la ville
À propos de nous
Évaluations
Histoire
Galerie photos
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Offres d’emploi
Mit gutem Gewissen geniessen
Contact
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Hotel des Balances | Weinmarkt | CH-6004 Lucerne
T +41 41 418 28 28 | info@balances.ch | www.balances.ch
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Évaluations

Les évaluations de nos hôtes témoignent de leur contentement.
Pour leur séjour à l’Hôtel des Balances, 17130 clients indiquent un taux de satisfaction de 93% sur 9 portails. Nous en sommes très heureux et les en remercions vivement!

Récapitulatif
Évaluations

Catégories

Chambre (90%)
Position (97%)
Propreté (96%)
Service (96%)
Prix / Performance (85%)
Petit déjeuner (90%)
Restaurant (93%)
Bar (93%)
Séminaire / Banquet (89%)

Portails

93%
Customer Alliance
(13018 Évaluations)
92%
Google
(1665 Évaluations)
90%
Logitravel
(1277 Évaluations)
90%
Booking.com
(1223 Évaluations)
93%
Hotels.com
(527 Évaluations)
94%
Expedia
(427 Évaluations)
89%
Agoda
(189 Évaluations)
98%
Facebook
(165 Évaluations)
93%
HolidayCheck
(64 Évaluations)
83%
Hotel.de
(26 Évaluations)
94%
Yelp
(16 Évaluations)
100%
Travelocity
(5 Évaluations)
86%
Orbitz
(4 Évaluations)
90%
Zoover
(3 Évaluations)
98%
Atrapalo
(2 Évaluations)
75%
Despegar.com
(2 Évaluations)
91%
HRS
(1 Évaluations)
94%
Hotelreservierung.de
(1 Évaluations)
80%
Petit Futé
(1 Évaluations)
97%
Anonymous
2026-10-25
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
Anonymous
2026-10-25
Great hotel and staff. Perfect location.
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
93%
written by Arnold
2026-10-24
more details
Room (100%)
Zimmer mit wunderschöner Aussicht auf die Jesuitenkirche!
Cleanliness (80%)
Breakfast (100%)
Tolles & reichhaltiges Angebot. Sehr schön präsentiert
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
88%
written by Gurlinde
2026-10-24
Das Zimmer welches wir hatten war sehr klein, man kam kaum um das Bett. Die Vorhänge, sowie der Betthintergrund waren ziemlich beschmutzt. Ansonsten sehr gut. Jedoch wird es nicht mehr lange gehen und es müsste alles mal wieder auf Vordermann gebracht werden, da der Punkt zum alt werden des Betriebes vor der Tür steht.
more details
Room (80%)
Cleanliness (100%)
Breakfast (80%)
Der Kellner hat die falsche Sauce gebracht. Wir haben Ihn darauf aufmerksam gemacht, doch bei mehrfachem Nachfragen hat er immernoch behauptet es sei die richtige Sauce, dann haben wir die Chefkellnerin gefragt und sie hat uns bestätigt, dass es die falsche Saice war. Angelogen zu werden war nicht besonders schön. Durch die nicht bestellte Saice hat uns das Essen auch nicht so geschmeckt, da die Sauce nicht unser Geschmack war.
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (100%)
88%
written by Manuella
2026-10-23
more details
Room (100%)
Cleanliness (80%)
Breakfast (80%)
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (100%)
92%
Anonymous
2026-10-23
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (100%)
100%
Anonymous
2026-10-23
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
97%
Anonymous
2026-10-23
Lovely stay.
more details
Room (100%)
Perfect
Cleanliness (100%)
Everyone was helpful
Breakfast (100%)
Delicious
Restaurant (100%)
Lamb chops were amazing.
Value for money (80%)
We had issues with the step up into the room and the slight step down entering the bathroom, otherwise great.
Service (100%)
Location (100%)
Very clean
95%
written by Édouard Martel
2026-10-23
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Service (100%)
Location (100%)
100%
Anonymous
2026-10-23
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
written by Bobbie and Steve McCann
2026-10-22
The hotel was exceptional
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Room (100%)
The best part of staying here was the location.
Cleanliness (100%)
Everyone we came in contact with was friendly and accommodating.
Breakfast (100%)
We are light breakfast eaters, and they offered a nice selection to carry us through until lunch. The coffee was exceptional.
Restaurant (100%)
Value for money (100%)
simple, understated elegance
Service (100%)
Location (100%)
100%
written by Martin romero
2026-10-22
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
written by Kue Choi
2026-10-21
We had a lovely visit and would not stay anywhere else. We hope to visit again soon.
more details
Room (100%)
Lovely location away from the main town but close enough to walk an easy access to transportation.
Cleanliness (100%)
The nicest of people work here.
Breakfast (100%)
Much variety and very tasteful.
Restaurant (100%)
Value for money (100%)
The room was spacious and had wonderful views. There were many amenities included.
Service (100%)
Very fair.
Location (100%)
Extremely clean!
83%
written by SP
2026-10-21
Great hotel.
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Room (100%)
Cleanliness (80%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (60%)
Location (80%)
100%
written by Sally S Graham
2026-10-21
12 out of 10! I will stay nowhere else in Zermatt except Hotel Julen. It is truly special.
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Room (100%)
Convenient to all spots in Zermatt
Cleanliness (100%)
Competent, professional, friendly staff
Breakfast (100%)
Delicious choices
Restaurant (100%)
Food was creative & outstanding. Good wines as well -beautiful atmosphere
Value for money (100%)
Traditional Swiss details - woodwork, cozy bedding & curtains, balcony with a colorful flower box. Love!
Service (100%)
Pricey, but the experience was exquisite & worth every Swiss franc.
Location (100%)
100%
Anonymous
2026-10-21
It was an amazing experience, highly recomended!
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Room (100%)
Cleanliness (100%)
The staff was very friendly, knowledgeable and extremely helpful!!
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
94%
Anonymous
2026-10-21
Ce n'était pas la première fois que nous venions dans votre établissement. Cette fois, c'était pour honorer un cadeau d'anniversaire.
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Très copieux! Prix assez conséquent...
Restaurant (100%)
Avons beaucoup apprécié le verre de bienvenue! Le Prosecco Rosé excellent! Personnel très accueillant et très aimable.
Value for money (80%)
Chambre 101 OK, par contre, un store électrique extérieur ne fonctionnait pas!
Service (80%)
Dommage que les prix des chambres soient si élevés en été!
Location (100%)
85%
written by Florian Sticher
2026-10-21
Wir würden immer wieder kommen. Alles einfach gut - einfach ein wenig in die Jahre gekommen.
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Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
alles fantastisch
Value for money (60%)
Generell toll und sauber. Wir denken jedoch, dass die Einrichtung, Architektur und insbesondere die Farbkonzepte etwas aus der Zeit gekommen sind und nicht mehr ganz zum Rest passen. Man sieht hier und da einfach das Alter der Möbel, Wände und co.
Service (60%)
generell alles gut - jedoch war die erwartung an die suite höher im bezug auf möbel, ausstattung, architektur und zustand
Location (100%)
96%
written by Petersen
2026-10-20
Foi fantástico
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Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
97%
written by Tom P
2026-10-20
Super.
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Room (100%)
Perfect location. Quiet but very close to everything.
Cleanliness (100%)
Breakfast (100%)
Very nice a la carte menu at reasonable prices.
Restaurant (100%)
Fantastic meal. Great ambience.
Value for money (100%)
Cozy and efficient. Small but this is Switzerland. View on the river was amazing.
Service (80%)
Well the value is good as far as Switzerland goes but Switzerland is expensive.
Location (100%)
100%
written by Josefine Honoré
2026-10-20
Sehr schönes Aufenthalt, wir haben beide unser Küchenpraktikum gemacht bei euch vor 35 & 36 Jahren!
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Minibar hat leider wasser das läuft raus.
Service (100%)
Location (100%)
100%
Anonymous
2026-10-20
Nostalgisch modern kombiniert
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Room (100%)
Beste Lage
Cleanliness (100%)
Alle sehr freundlich und zuvorkommend
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Wir haben den Blick auf Reuss und Pilatus sehr genossen, das Zimmer ist klein und fein.
Service (100%)
Stimmt voll znd ganz
Location (100%)
Alles sehr sauber
100%
written by Jay T.
2026-10-20
Enjoyed our stay. It was a great hotel and the staff was excellent!
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
Anonymous
2026-10-20
more details
Room (100%)
Cannot imagine a better location to stay. Central to everything.
Cleanliness (100%)
The front desk staff welcomed us the moment we arrived. Although our room was not yet ready, they offered to hold our luggage while we explored the city - which they then delivered to our room before we came back to check-in. Both Raquel Mesa and Iuliana Pinzaru were especially helpful. A special thank you to Iuliana for taking time to show me the property.
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
We stayed in Suite 302, which was perfect in every way. The room itself was immaculate. It was spacious and well laid out. The sauna & tub made this room truly special. The incredible view of the lake solidified it as one of the best rooms we've ever stayed in.
Service (100%)
Worth every franc.
Location (100%)
Immaculate.
100%
Anonymous
2026-10-19
Insgesamt in allen Bereichen exzellent, Super Lage, extrem nettes und professionelles Personal, immer positiv auf Kundenwünsche. Fazit sehr empfehlenswert! Würden immer wieder kommen und uneingeschränkt weiterempfehlen.
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Room (100%)
sehr zentral gelegen, zu Fuss alles schnell erreichbar
Cleanliness (100%)
sehr, sehr nette, kompetente Mitarbeiter in allen Bereichen
Breakfast (100%)
ungewöhnliche, perfekte Präsentation, 5-Stern Auswahl, sehr schnelle und nette Mitarbeiter
Restaurant (100%)
Value for money (100%)
gemütlich, schöne Aussicht, alles vorhanden, bequeme Betten
Service (100%)
exzellentes Preis/Leistungsverhältnis, was man zahlt, wird mehr als geboten
Location (100%)
Zimmer früh wieder gereinigt, sehr angenehme Room maid
97%
Anonymous
2026-10-19
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
100%
Anonymous
2026-10-19
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
100%
written by Andrew DiMaio
2026-10-18
Beautiful Hotel in a great location. Highly recommended
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
94%
written by Donna
2026-10-17
We love the location. We loved the staff. Just wish the room was larger--especially the bathroom
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
The decor in the room was lovely the balcony the view of the lake, outstanding, but the room was very small. Perhaps it was our room's location on the hallway that gave it. It's unusual dimensions.
Service (80%)
Location (100%)
100%
written by David Soper
2026-10-17
We had to great experience at Les Balances.
more details
Room (100%)
Perfect for our trip. We had breakfast on the terrace two days (last day was inside due to cold weather). Lovely setting. Convenient to the train station, boat docks and old town sites.
Cleanliness (100%)
Very friendly and excellent English speakers. Thanks for that!
Breakfast (100%)
Excellent buffet and daily omelets.
Restaurant (100%)
Excellent cocktails.
Value for money (100%)
Spacious and very light with 4 windows. Loved the entry way and sleeping area.
Service (100%)
Location (100%)
Great housekeeping staff.
97%
Anonymous
2026-10-17
Nice place to stsy
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Room (100%)
Cleanliness (80%)
It seemed like some were learning , which is fine . Just familiarize yourself with info
Breakfast (100%)
Food good, fresh , and a wide variety . Staff extremely nice
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
written by Robert Le Duc
2026-10-17
Will return will stay at your hotel.
more details
Room (100%)
East walking distance to the sights.
Cleanliness (100%)
Breakfast (100%)
Lunch was wonderful. excellent waiter
Restaurant (100%)
Value for money (100%)
The best room we stayed in on our 18 day trip.
Service (100%)
Location (100%)
80%
written by Lionel Deler
2026-10-17
Très bonne expérience à part le petit-déjeuner non compris, ce qui n'est pas trop visible quand on réserve en ligne.
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Room (80%)
Très bien situé sans être trop bruyant la nuit
Cleanliness (100%)
Très compétent
Breakfast (60%)
Les prix sur la carte sont trop chers par rapport au forfait de Frs. 35.-.
Restaurant (80%)
Terrasse très agréable
Value for money (80%)
Petite taille, accès balcon étroit (fenêtre)
Service (60%)
Assez cher. Le petit-déjeuner devrait être compris dans le prix.
Location (100%)
Porte vitrée salle de bain avec traces de saleté
90%
Anonymous
2026-10-17
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (100%)
87%
Anonymous
2026-10-17
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Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (80%)
Value for money (80%)
Sehr klein
Service (80%)
Location (100%)
88%
written by Karen Flanigan
2026-10-16
We really liked the hotel. The front desk staff was very accommodating and thoughtful.The hotel offers a high-class vibe and we very much enjoyed our stay!
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Room (80%)
The location was very easy to navigate to and from, and loved the views of the river and nearby landmarks.
Cleanliness (100%)
Everyone was wonderful! Our server at the restaurant was a bit unattentive and slow for our meal.
Breakfast (80%)
Restaurant (100%)
Value for money (80%)
The location of the room and the balcony was wonderful. The room itsself (including the bathroom) was quite small.
Service (80%)
Location (100%)
100%
written by Nigel Langham
2026-10-16
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Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
97%
written by Chaz Seale
2026-10-15
Already did. Super.
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Room (100%)
Cleanliness (100%)
See previous comment. Then add the housekeepers to helpfulness.
Breakfast (100%)
Restaurant (100%)
Best desert of our trip. Venison dry but sauce was good.
Value for money (100%)
The front desk friendliness was the best of anywhere in the world.
Service (80%)
Location (100%)
92%
written by Withheld
2026-10-14
Lovely
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Room was lovely and small, small but Balcony and view were awesome
Service (80%)
Location (100%)
85%
written by Ed Kessig
2026-10-14
We loved your stay. The hotel was very nice and kept in very good shape.
more details
Room (100%)
Terrific location central to everything
Cleanliness (100%)
The front desk, restaurant and bar staff were all very helpful and friendly.
Breakfast (80%)
Restaurant (80%)
Value for money (60%)
The bathroom was very challenging to manage. The tub/shower is both very small and high off the bathroom floor.
Service (80%)
Location (100%)
96%
Anonymous
2026-10-14
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (80%)
Value for money (100%)
Service (80%)
Location (100%)
97%
written by Randy Williams
2026-10-14
The Hotel and its story was very impressive. The staff were very helpful and food and drinks were amazing.
more details
Room (100%)
Could not beat the location. We walked pretty much everywhere direct from the Hotel front door. Our room had a direct river view and was amazing.
Cleanliness (100%)
Everyone were extremely friendly and engaging. We had no problems finding someone if we had any questions.
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Everything was their that we needed to make our stay fun and cleaned very well.
Service (80%)
Location (100%)
Housekeepers did an outstanding job looking in on us each day.
100%
Anonymous
2026-10-14
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Room (100%)
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96%
Anonymous
2026-10-14
I would absolutely recommend this Hotel!
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Room (100%)
The location couldn’t be better. The view from our room was spectacular.
Cleanliness (100%)
Breakfast (80%)
The staff was very friendly, and the bread was delicious.
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
97%
written by Nancy
2026-10-13
Beautiful hotel, fantastic view, friendly and courteous staff. The only place I will stay in Lucerne
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Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
96%
written by Schwizer Karl Rudolf
2026-10-13
Schönes Hotel
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Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
76%
written by Okan
2026-10-13
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Room (100%)
Cleanliness (80%)
Breakfast (40%)
Restaurant (100%)
Value for money (80%)
Service (60%)
Location (100%)
88%
Anonymous
2026-10-13
Very expensive. Overall good. Had to ask twice both for cups and for wine from the bar.
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Room (100%)
Cleanliness (100%)
Breakfast (40%)
Restaurant (100%)
Value for money (80%)
Service (60%)
Very expensive.
Location (100%)
84%
Anonymous
2026-10-12
We had a wonderful stay. We just didn't expect such a tiny room.
more details
Room (100%)
We enjoyed the location very much. Central to everything, but without the traffic noise. We were able to sit on our balcony and enjoy the scenery,
Cleanliness (80%)
Breakfast (40%)
Restaurant (100%)
Value for money (60%)
The room was VERY tiny.
Service (80%)
Location (100%)
100%
Anonymous
2026-10-12
Wonderful
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Room (100%)
Cleanliness (100%)
Diana always willing to help me. Polite and friendly
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
96%
written by Carlos
2026-10-12
Muy buen hotel basado en todos detalles. Un excelente check in y del personal de recepción así como de los muchachos encargados del Parking. Por otra parte ubicado en el corazón del centro histórico. Muy recomendable
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Service (100%)
Location (100%)
100%
Anonymous
2026-10-12
My wife & I very much enjoyed our time at Hotel des Balances and appreciated being able to store our bags for 2 days while we traveled to Pilatus mountain.
more details
Room (100%)
very convenient to all of old town and the train station
Cleanliness (100%)
All staff members we interacted with were courteous, friendly and professional
Breakfast (100%)
Lunch was excellent. Quality of food, friendly & professional staff and location on the river were all fantastic
Restaurant (100%)
Value for money (100%)
had a lake view room with balcony and it was a very enjoyable room with beautiful views and a quiet location
Service (100%)
Location (100%)
100%
written by Lynette Baker
2026-10-12
Everything was exceptional! The location, the beautiful building, the cleanliness, and the attentive and friendly employees! Great stay highly recommend!
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
written by Virginia Jularic
2026-10-12
Wir haben unsere Hochzeit gefeiert und unsere Erwartungen wurden übertroffen, das Essen, das Zimmer und der Service waren fantastisch. Wir und unsere Gäste waren begeistert vom ganzen Event. Herzlichen Dank an Frau Rappo und das ganze Team. Es war von A-Z alles top organisiert und die Qualität vom gesamten Bankett einfach top. Herzlichen Dank.
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Room (100%)
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96%
Anonymous
2026-10-11
Upscale heimelig
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Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Modernes und sichtlich gut unterhaltenes Zimmer mit schönem Blick und viel Licht.
Service (80%)
Location (100%)
96%
Anonymous
2026-10-11
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Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
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Location (100%)
100%
Anonymous
2026-10-11
Excellent!
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Room (100%)
Walking distance to train and town center.
Cleanliness (100%)
Super helpful and kind
Breakfast (100%)
Piano player was amazing
Restaurant (100%)
Value for money (100%)
Lucerne was one of our favorite cities we visited while in Switzerland! Very quaint and beautiful! The hotel was very nice, wonderful bar area on the water, beautiful spacious room with view, nice bathroom. Highly recommend! Very friendly staff.
Service (100%)
Great value for money
Location (100%)
Very clean
93%
written by Jessica
2026-10-10
We will be back!!!!!
more details
Room (100%)
In the heart of it all!!!! Loved the location.
Cleanliness (100%)
Extremely helpful and friendly.
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Room had all of the amenities needed for a comfortable stay.
Service (80%)
Location (100%)
97%
Anonymous
2026-10-09
Ich habe Sie bereits weiterempfohlen, weshalb auch mehrere unserer Mitarbeiter (Hamilton Lane) bei Ihnen übernachtet haben.
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Room (100%)
Cleanliness (100%)
Sehr, sehr freundlich und Schweizer / Deutscher Muttersprache. Sehr begrüssenswert und ein Differenzierungsmerkmal. Man fühlt sich zu Hause.
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Tipptopp. Meine Präferenz wäre eine Dusche statt Badewanne, die kaum Platz lässt für eine Dusche, ohne dass das Bad geflutet wird
Service (100%)
Location (100%)
100%
written by Michael Wilhelm
2026-10-08
Excellent. Expensive by Canadian standards but not outragious for location and amenities.
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Room (100%)
Perfect spot on the river.
Cleanliness (100%)
Breakfast (100%)
Room service at reasonable price the first day so we could enjoy our balcony.
Restaurant (100%)
Great service too.
Value for money (100%)
Nicely appointed, and water facing as requested. Liked being in the middle of the building. Really liked having a balcony.
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100%
written by Jose Rodriguez
2026-10-08
Ourstanding!!!!
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100%
written by P Sharkey
2026-10-08
As a visitor to Lucerne I found the accommodation very lovely and convenient.
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Easy walking distance to everything
Cleanliness (100%)
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Beautiful view. Lovely room set up
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92%
Anonymous
2026-10-07
Excellent ! Thanks very much
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Room (80%)
Everything at walkable distance ... and we managed to make it with the car to the hotel :-)
Cleanliness (100%)
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Fantastic view - very nice balcony - welll structured
Service (80%)
Location (100%)
96%
Anonymous
2026-10-07
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100%
written by Carrie corless
2026-10-07
Great
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100%
written by Bridget OBrien
2026-10-06
The hotel is a jewel and is almost a thousand years old! It is lovely and has a great location.
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Room (100%)
In the heart of Lucerne and close to shopping, train station, etc.
Cleanliness (100%)
Staff was extremely helpful and courteous
Breakfast (100%)
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Value for money (100%)
Lovely room with a balcony. Room was very clean and spacious.
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Everywhere in the hotel was immaculate
97%
written by Rudolf Haas
2026-10-06
Hoch zufrieden mit Hotel und dem Personal Funktionierende Kommunikation per Internet, unkomplizierte , schnelle Buchung und feedback
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Room (100%)
Sicht mit Balkon auf Reuss
Cleanliness (100%)
Sehr hilfreich, freundlich und bereit zu einem „Schwatz“
Breakfast (100%)
Hohe Qualität, sehr breites Angebot und toll präsentiert
Restaurant (100%)
Feines Menü , gute Menge, auf der Terrasse, sehr guter Wein, sehr nette Bedienung
Value for money (100%)
Beste Lage, gross und sauber Gute Betten Tassen für Kaffee fehlten
Service (80%)
„Hoher“ Preis entspricht 4+Sternen
Location (100%)
Alles sauber
94%
Anonymous
2026-10-06
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Room (100%)
Cleanliness (100%)
Von A- Z top freundlich, prfesionel.
Breakfast (100%)
top Idee mit den einzelnen kleinen Tellerchen
Restaurant (100%)
Lage draussen natürlich herrlich und essen (Nachmittag) war super.
Value for money (80%)
Doch etwas klein aber ansonsten TOP (Waschtisch mal wieder Mischer entkalken, sorry ist uns von Berufes wegen aufgefallen, merkt sonst kaum wer).
Service (80%)
Für die Zimmergrössen doch an der oberen Grenze (speziell die Minibarpreise sind sehr hoch) doch die Lage und der Service macht dies wieder weg.
Location (100%)
97%
Anonymous
2026-10-05
Excellent, would love to come back
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Cleanliness (100%)
Staff very courteous and helpful. I forgot earrings, they located them and will be sending them back to me
Breakfast (100%)
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Value for money (100%)
Service (80%)
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92%
Anonymous
2026-10-04
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The location is central and easily navigable and we love being on the river.
Cleanliness (100%)
Breakfast (100%)
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Value for money (80%)
We've always enjoyed our stays with Des Balances and realize in the past we've reserved a family room generally, but we were quite surprised at the difference in the size of the room we had on our last visit with those we've stayed in before. While space was certainly well utilized, it would have been nice to have had more room for luggage and maneuvering around the room, as everything was rather cozy.
Service (80%)
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100%
Anonymous
2026-10-04
While we have visited Luzern on 3 or 4 occasions, most prior visits were by day trips from Zurich. We decided to spend 4 nights on this trip to take advantage of trips to the mountains and lake cruises on the occasion of my wife's significant birthday. We were not disappointed. Our overall experience was terrific. We greatly appreciated the helpfulness and friendliness of the front desk staff. They were terrific as was the food and food service.
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Room (100%)
The location provided easy access to boats, trains and the walking path around the lake that we particularly enjoy.
Cleanliness (100%)
The registration desk personnel were very helpful with information and arrangements for trips to Mt. Rigi and Mt. Pilatus. We ate breakfast and dinner at the restaurant on each of the 4 days of our stay. The staff was friendly, helpful and efficient.
Breakfast (100%)
Excellent food and service
Restaurant (100%)
Dinners were excellent as was the service.
Value for money (100%)
We particularly enjoyed the river and Kapelbrucke view as well as the balcony. Our only criticism would be the absence of comfortable seating.
Service (100%)
Location (100%)
The room was clean, and the daily service was timely and efficient.
93%
written by Ed Wong
2026-10-04
We really enjoyed our stay at Hotel des Balances in Lucerne. The location is excellent, right in the heart of the old town along the river, and our room was one of the highlights of our stay. We especially loved having a balcony overlooking the river, the beautiful church, and the historic bridge. The view from our room was beautiful, and it was a real pleasure to sit on the balcony and take in the scenery. A special shout-out to Diana and Edger at the front desk. They were both extremely helpful and took the time to give us great advice on navigating the area, getting around, and making the most of our time in Lucerne. Their friendliness and willingness to help really made a difference. I also want to mention the young, strong gentleman who helped my wife with her luggage when we first arrived. Unfortunately, I don't remember his name, but we truly appreciated his help and warm welcome. Overall, Hotel des Balances gave us a very memorable stay. Great location, a beautiful room with an amazing view, and, most importantly, a wonderful team that genuinely cared about making our stay enjoyable. We would definitely stay here again when we return to Lucerne.
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Cleanliness (100%)
We really enjoyed our stay at Hotel des Balances in Lucerne. The location is excellent, right in the heart of the old town along the river, and our room was one of the highlights of our stay. We especially loved having a balcony overlooking the river, the beautiful church, and the historic bridge. The view from our room was beautiful, and it was a real pleasure to sit on the balcony and take in the scenery. A special shout-out to Diana and Edger at the front desk. They were both extremely helpful and took the time to give us great advice on navigating the area, getting around, and making the most of our time in Lucerne. Their friendliness and willingness to help really made a difference. I also want to mention the young, strong gentleman who helped my wife with her luggage when we first arrived. Unfortunately, I don't remember his name, but we truly appreciated his help and warm welcome. Overall, Hotel des Balances gave us a very memorable stay. Great location, a beautiful room with an amazing view, and, most importantly, a wonderful team that genuinely cared about making our stay enjoyable. We would definitely stay here again when we return to Lucerne.
Breakfast (100%)
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Value for money (100%)
Service (60%)
Location (100%)
97%
Anonymous
2026-10-04
We loved staying at this hotel. If we return to Lucerne in the future , we would stay here again. The location is perfect and was convenient for walking to where we wanted to go.
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Cleanliness (100%)
Breakfast (80%)
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The room was lovely, comfortable, with an exquisite view of the Reuss River.
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95%
Anonymous
2026-10-04
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Breakfast (80%)
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96%
written by Trish Wagner
2026-10-03
Very expensive but worth the splurge. Would definitely return.
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Room (100%)
Perfect location
Cleanliness (100%)
Everyone was pleasant, helpful. They Made the stay even better.
Breakfast (100%)
Excellent food, Great service
Restaurant (80%)
Value for money (100%)
Very comfortable, lovely view from our balcony
Service (80%)
I did think more could be included in the price- breakfast, non-alcoholic drinks in refrigerator
Location (100%)
Room was always cleaned when we returned but they never disturbed us when we were there.
100%
written by Lars Feld
2026-10-03
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Anonymous
2026-10-03
Great location and beautiful property. Loved our room and had a view of Matterhorn. Staff very friendly. Highly recommended!
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Restaurant (80%)
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96%
written by Xaver Stalder
2026-10-03
Lage, Ausstattung und Bedienung des Hotels sind einzigartig. Man zahlt aber auch den entsprechenden Preis dafür.
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96%
Anonymous
2026-10-03
Wonderful!
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94%
written by Mark Regan
2026-10-02
Enjoyed it very much. Staff very friendly.
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Cleanliness (100%)
Breakfast (100%)
Great meal at the restaurant.
Restaurant (100%)
Great bar with great staff.
Value for money (80%)
Service (80%)
Location (100%)
92%
written by Rick Fisher
2026-10-02
Love the hotel, its old but I would stay there again. Everything is old in that area.
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Great location.
Cleanliness (100%)
Breakfast (100%)
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Value for money (80%)
Beautiful older hotel in a great location.
Service (80%)
Switzerland is expensive lol
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96%
written by Robert Plombon
2026-10-02
Perfect hotel for us with awesome service
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Room (100%)
Great central location for our needs were
Cleanliness (100%)
Breakfast (100%)
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Value for money (100%)
Great room with a fantastic view
Service (80%)
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96%
written by Rogério and Monica
2026-10-02
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written by Barb
2026-10-01
If we ever have the pleasure of returning to Lucerne, we will not stay anywhere else! Both my husband and I fell in love with this area and with this hotel, you can’t go wrong here.
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Room (100%)
5 minute walk to train, right on the water with gorgeous Mountain View’s. Nice and quiet!
Cleanliness (100%)
Helped with all questions and requests. They even tried to contact our previous hotel to see if something we lost had been found. They could not have been kinder and given better recommendations!
Breakfast (100%)
Great buffet and à la cart!
Restaurant (100%)
Deliscious dinner right on the water, drinks were excellent, food options were extensive.
Value for money (100%)
Beautiful view, balcony, incredibly well cared for and clean. Comfortable bed too.
Service (100%)
This hotel was well worth every penny we spent!
Location (100%)
Perfect
88%
written by Dave H.
2026-10-01
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L
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93%
written by Martindale
2026-10-01
Wonderful!
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Breakfast (80%)
Only had the complementary drink. It was expensive.
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86%
written by Jason and Anne Roth
2026-10-01
Beautiful hotel. Excellent service. Room was fantastic. Excellent location. Expensive. Breakfast is definitely not worth the price.
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Room (100%)
Right in the middle of the old town, on the river. Perfect!
Cleanliness (100%)
Breakfast (60%)
Selection of buffet items is not great. Pain au chocolate only ever baked with a coating of nuts.
Restaurant (100%)
Value for money (100%)
The room was lovely, with a beautiful view.
Service (60%)
Quite expensive. Breakfast at CHF 35/person/day is ridiculously overpriced
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100%
written by Steve
2026-10-01
Lovely hotel in a perfect location. Would stay again
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100%
written by Lisa Isabella -Staiman
2026-10-01
We loved being in the hotel! We will be back.
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Room (100%)
The location was so convenient
Cleanliness (100%)
The staff was very helpful as this was the first time in Switzerland. They helped with directions and highlights of what to do.
Breakfast (100%)
Delicious
Restaurant (100%)
The food was incredible that we eat at the restaurant 2 times!
Value for money (100%)
We were happy with the room in size, cleanliness, and modern design
Service (100%)
Location (100%)
The hotel is very clean
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Anonymous
2026-10-01
Fantastic!! Hope to return.
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We enjoyed chatting with our waiter Darren, and he was very helpful with my gluten-free dietary needs.
Breakfast (100%)
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Absolutely lovely to dine on the terrace. The food was so good we ate there twice! Highlight of the visit was breakfast by the water watching the birds and fishermen.
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97%
Anonymous
2026-09-30
It was a lovely experience.
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Room (100%)
Cleanliness (100%)
You staff was very friendly and helpful.
Breakfast (100%)
Restaurant (80%)
Value for money (100%)
We loved the view of the water from our window.
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Location (100%)
100%
Anonymous
2026-09-30
Top notch. Fantastic 5star hotel in every category
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Room (100%)
Altstadt is the only place to be
Cleanliness (100%)
Good English speakers, always helpful
Breakfast (100%)
All the morning food choices anyone could want. Fresh and tasty. River view. Uncrowded
Restaurant (100%)
Elegant fine dining, food, drink, and service
Value for money (100%)
Beautiful hotel, fantastic service, perfect old town location
Service (100%)
Wanted the best, got it
Location (100%)
93%
written by Fabienne et Pascal
2026-09-30
un superbe souvenir tant a l hotel qu a l exterieur .... c etait notre première fois en suisse apres la visite de nombreux pays ( une capitale par an) donc petite anxieté au depart sur l accessiibilté de la vieille ville mais l envoi de l intineraire pour acceder a l hotel, la prise en charge de la voiture des l arrivée malgre son cout mais comprehensible a la vue des tarifs des et la rareté des places des parkings environnants, les explications du depart pour acceder a la sortie avec votre vehicule remis a l heure souhaitée , le personnel souriant bref en arrivant a l hotel des Balances c est oublier les tracas du quotidien et vous donner l envie de profiter de votre sejour avec un mot d ordre PROFITEZ
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Room (80%)
emplacement ideal pour profiter de la vieille ville dans une partie calme et point de depart de toutes les visites
Cleanliness (100%)
a notre arrivee comme au depart un personnel qui souhaite vous aider à chaque instant avec l effort d essayer ou de parler notre langue
Breakfast (100%)
proximite du personnel a satisfaire vos moindres besoins avec toujours le sourire et la volonté de vous servir rapidement avec la presence d un buffet raffiné et parfait sans oublier le charme de reserver les tables pour les clients de l hotel donnant vue sur la beauté des monuments au dessus de la reuss
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la vue de la chambre , la propreté , le silence de l etablissement et la presence d une machine a glacons ou d eau fraiche dans le couloir à disposition
Service (80%)
bien evidemment c est un budget consequent mais en toute honneteté mérité
Location (100%)
94%
Anonymous
2026-09-30
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88%
Anonymous
2026-09-30
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100%
written by Robert Briley
2026-09-29
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Room (100%)
In the middle of everything. Beautiful views. Near train station.
Cleanliness (100%)
Everyone was friendly and helpful.
Breakfast (100%)
Good food, great location.
Restaurant (100%)
Nice relaxing drink overlooking the river.
Value for money (100%)
Nice room. Comfortable bed. Couch was uncomfortable
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96%
written by Susan
2026-09-29
Excellent
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Room (100%)
Ideal for walking and touring and exploring!
Cleanliness (80%)
Very nice but sometimes lacking knowledge regarding trains and some general knowledge.
Breakfast (100%)
Very nice staff and very comfortable
Restaurant (100%)
Value for money (100%)
Beautiful, clean and comfortable. Very unique. Love the separate sitting and sleeping rooms.
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Very nice.
97%
written by Jean Restivo
2026-09-29
Beautiful hotel in convenient location. Service and food in the restaurant was excellent.
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Service (80%)
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100%
written by Michael J. Hubmann
2026-09-29
Ein rundum angenehmes Hotel, das insbesondere durch die freundliche Professionalität der Mitarbeiter, die Schönheit der Lage und die Qualität der Ausstattung besticht.
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Room (100%)
Ich bin in allen Städten gerne im historischen Zentrum, daher gefällt mir auch die Lage des des Balances sehr gut. Darüber hinaus ist die Lage an einem Fluss mit klarem Wasser und die Möglichkeit ganz nahe daran zu sitzen geradezu "magic"
Cleanliness (100%)
Freundlichkeit alleine würde nicht genügen. Freundliche Professionalität ist für mich entscheidend. Die Mitarbeiter, mit denen ich in Kontakt getreten sind haben dieses Kriterium gerade durch vermeintlich "kleine Zeichen" voll erfüllt.
Breakfast (100%)
Von einem Hotelfrühstück erwarte ich viele kleine Leckereien, bekomme sie aber nicht oft. Im des Balances finde ich diese kleinen Leckereien.
Restaurant (100%)
Im Restaurant war ich in der Vergangenheit schon mehrfach gewesen. Diesmal war es die besondere Überraschung aus zwei Gründen: 1. Für mich passte dieses Mal die Qualität der Zubereitung und Präsentation voll, nachdem ich in der Vergangenheit nicht so ganz zufrieden war. 2. Mir wurde ein Tisch freigehalten, obwohl ich bei der Bitte um Reservierung noch nicht sagen konnte, wann meine vorangehende Veranstaltung in der Hofkirche zu Ende sein würde.
Value for money (100%)
Hochwertige Ausstattung und kluge Raumausnutzung sowohl im Schlafbereich als auch im Bad
Service (100%)
Wenn man sich einmal daran gewöhnt hat, dass die gehobene Schweizer hospitality industry auch im internationale Vergleich einfach teuer ist, rechtfertig die Summe der Leistungen im des Balances das Preisniveau.
Location (100%)
Auch für mein kritisches Auge: Einfach sauber
100%
written by R Born
2026-09-29
A wonderful experience. We will recommend your hotel to our friends travelling to Lucerne.
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Room (100%)
Fantastic location which was close to everything, but still quiet.
Cleanliness (100%)
The entire staff from reception to waiters were very professional and courteous.
Breakfast (100%)
Wonderful assortment and friendly staff
Restaurant (100%)
Fantastic wait staff and excellent quality of food
Value for money (100%)
Beautiful room overlooking the river.
Service (100%)
Location (100%)
Very good.

Best Customer Service 2025

Nous sommes récompensés !
L'Hôtel des Balances a été récompensé par Schweizerische Hotelfachschule Luzern avec le statut Outstanding dans le domaine du Best Customer Service 2026.
Un grand merci à notre équipe et à nos hôtes - nous nous réjouissons de continuer à vous gâter avec un service de première classe !

Voir le certificat