Reviews
The satisfaction of our guests finds expression in their ratings.
14732 guests across 14 portals have rated their stays at the Hotel des Balances – giving a guest satisfaction rate of 92%.
We're naturally delighted and duly grateful!
Categories
Room (90%)
Location (98%)
Cleanliness (96%)
Service (95%)
Price (85%)
Breakfast (89%)
Restaurant (92%)
Bar (93%)
Conference / Banquet (89%)
Portals
Customer Alliance
(10115 Reviews)
Booking.com
(1585 Reviews)
Hotelreservierung.de
(1 Reviews)
written by Claudine
2024-05-05
The hotels location is very central! Its located at the old town and is only a few steps away from the chapel bridge. The room is also very spacious and clean.
Their staff is also very helpful with all of my questions.
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written by Heong Yong Kong
2024-05-05
It's very good stay, we enjoyed our stay in the hotel, gives us another reason to return to Luzern
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written by Walter L. Gerber
2024-05-05
Our experience was great enjoyed our stay and would do it again,
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Anonymous
2024-05-05
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written by Frank Steffen
2024-05-03
von Rezeption bis Zimmerservice ausgezeichnet
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written by Leonardo
2024-05-03
Siamo molto soddisfatti del soggiorno che siamo ritornati una seconda volta.
Questa è la conferma di quanto ci siamo trovati bene !
Questa nostra esperienza molto positiva è stata e sarà trasferita a familiari amici e conoscenti .
Comunque la mia speranza è di programmare un nuovo soggiorno appena possibile.
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Anonymous
2024-05-03
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written by Hartmann-Däppen Beatrice
2024-05-02
Herzlichen Dank für den schönen Aufenthalt!
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written by Andrej und Petra
2024-05-02
Wir waren sehr positiv überrascht,da wir einen Invent Gutschein hatten und den normalen Preis nicht kannten. Würden trotz des preises wieder kommen. Dieses Hotel zu erleben ist schon etwas besonderes.
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Anonymous
2024-05-02
A really beautiful hotel situated in the heart of Luzern. Vern clean and charming hotel with nice room and staff!
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Anonymous
2024-05-01
Wir waren alle begeistert und hatten in jeder Hinsicht einen sehr angenehmen Aufenthalt. Es war super...
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Anonymous
2024-04-30
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Anonymous
2024-04-30
Scheisse.
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written by Didier Blumer
2024-04-30
Top,komme wieder
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written by Brown
2024-04-29
Restaurant was exceptionally good
Best meal in the week in Switzerland. Waiter was superb!!!
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written by Janice Minchenberg
2024-04-29
magical with that view!!
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Anonymous
2024-04-29
Great experience! Would highly recommend this hotel to anyone
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written by Debbie Tebrich
2024-04-28
Loved loved this hotel and experience
Have referred two couples who are coming in September
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written by Marisol Ramos Leiva
2024-04-28
Amazing ???? five star
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Anonymous
2024-04-28
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written by Dirnbacher
2024-04-27
Sehr gut!
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written by Schwaighofer
2024-04-27
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Anonymous
2024-04-27
Magical!
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written by Chin Beng Tong
2024-04-27
Pleasant.
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Anonymous
2024-04-27
Wir ein tolles Hotel kennengelernt
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Anonymous
2024-04-26
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written by Paige
2024-04-26
Great staff, amenities and location.
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Anonymous
2024-04-26
Sehr positiv
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Anonymous
2024-04-25
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Anonymous
2024-04-24
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written by David Gordon
2024-04-24
Lovely
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written by Cherie Camp and John Welsman
2024-04-24
We loved the location and the ambiance of Hotel des Balances and we found the staff very friendly and helpful!
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Anonymous
2024-04-24
Très bon séjour dans un cadre agréable avec du personnel attentionné
La visite du soir avec le cur chocolat fut très appréciée
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Anonymous
2024-04-24
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Anonymous
2024-04-23
The experience was first class. Hotel Des Balance made our stay in Lucerne so special and romantic. It was luxurious and in a convenient location. My only suggestion is to include the breakfast in the stay because of how pricey the hotel is. Thank you for a wonderful experience!
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Anonymous
2024-04-23
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written by Judit
2024-04-23
Everything was super!
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Anonymous
2024-04-23
Hope to revisit Luzern, and the accommodation I will stay will be definitely Hotel des Balances
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written by Sarina Stahel
2024-04-23
Es war von A bis Z ein wunderschöner Aufenthalt. Die Freundlichkeit & Offenheit des Personals sticht sehr heraus. Grosses Kompliment!
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Anonymous
2024-04-22
Sehr gut gepflegtes Hotel in dem man sich sehr wohlfühlt.
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Anonymous
2024-04-22
Fabulous stay. Accommodating staff and lovely experience.
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written by Alexandra
2024-04-22
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written by Sarah Ocampo
2024-04-22
Thank you so much!
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written by Urs Haeusler
2024-04-22
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Anonymous
2024-04-22
Best location very nice staff.
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Anonymous
2024-04-22
Very great hotel with beautiful scenery
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Anonymous
2024-04-21
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written by Rhonda True
2024-04-21
Great. Everyone was very friendly and helpful. The food was amazing!
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Anonymous
2024-04-21
Satisfatória. O hotel é muito bem localizado, equipe muito atenciosa. Tomamos café da manhã no quarto e estava muito bom. Quartos limpos e espaçosos. Voltaria com certeza.
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Anonymous
2024-04-21
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Anonymous
2024-04-21
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written by Marko
2024-04-21
Just fantastic
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written by Shilpa Mathews
2024-04-21
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Anonymous
2024-04-20
It was good
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written by Sumeet
2024-04-20
Good
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Anonymous
2024-04-19
The view and location are amazing! My stay here was fantastic.
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written by PAULET / HEROUX
2024-04-19
Nous avons adoré notre séjour à Lucerne. L'hôtel est propre et très bien situé. Il y a beaucoup de services proposés. La cuisine du restaurant est absolument délicieuse. Toutefois, l'amabilité du personnel n'est pas au maximum et nous avions souvent l'impression de déranger. Le personnel ne s'est pas vraiment intéressé à nous (peut être en raison de la barrière de langue ?)
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Anonymous
2024-04-19
Great hotel in a fantastic location with extremely friendly staff .
The sole blemish was the exceptionally low water pressure in the shower which qas a mere trickle ..
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Anonymous
2024-04-19
Very good. We stop each year to the Balances
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Anonymous
2024-04-18
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Anonymous
2024-04-18
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Anonymous
2024-04-18
Beautiful hotel in a beautiful city
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written by Dirk Peterse n
2024-04-18
Excellent hotel!!
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Anonymous
2024-04-18
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written by Don Nguyen
2024-04-17
Wonderful. Superb.
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Anonymous
2024-04-17
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Anonymous
2024-04-17
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Anonymous
2024-04-17
Sehr positiv. Frühstücken würde ich aber nicht mehr bei Ihnen.
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written by Sigrist
2024-04-17
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written by Kluger
2024-04-16
Loved the room. Corner room which had a nice view. Nice ability to open the windows because we could not get the AC to work.
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Anonymous
2024-04-15
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written by Fiedler Achim
2024-04-15
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Anonymous
2024-04-15
Wir kommen gerne wieder!
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written by Jonas
2024-04-15
Was great would definitely stay again
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written by Dr. Pfützner
2024-04-15
Wir haben uns sehr wohl gefühlt
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Anonymous
2024-04-14
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Anonymous
2024-04-14
Geschmackvoll renoviertes traditionelles Hotel an der Reuss, zentral gelegen, aufmerksamer und freundlicher Empfang.
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Anonymous
2024-04-14
Wonderful
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Anonymous
2024-04-14
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Anonymous
2024-04-14
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Anonymous
2024-04-14
Très agréable moment
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written by Nico
2024-04-13
Molto piacevole
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Anonymous
2024-04-13
Jai été enchantée tout était parfait
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Anonymous
2024-04-13
Loved our stay at this hotel. We are very particular about cleanliness especially as it's away from home, and we were extremely satisfied with the cleanliness. We never had to raise any issues. The room service were swift. Breakfast was amazing! The team at the breakfast were friendly too. Love the lounge with the fire place downstairs, a nice cosy and beautiful place. Amazing interiors and exteriors, and you cannot beat the location. We had a great time here, and would recommend anyone considering this hotel should not think twice and just book it. If we are ever back in lucerne, this is the place we will stay at again, and we don't say this lightly!
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Anonymous
2024-04-12
The quality of Hotel des Balances made our trip to Lucerne wonderful!
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written by John Alford
2024-04-12
Everything about our stay was incredible. The rooms and views were beautiful and clean. The restaurant (breakfast and dinner twice) was delicious - there wasn't a single thing we tasted that wasn't excellent. The bar staff and service was prompt and friendly, gladly delivering drinks and snacks to us as we relaxed in the lobby. Everyone from the desk staff, valet, and the restaurant/bar staff were so incredibly welcoming, kind, and hospitable. We could not have loved our stay. more!
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Anonymous
2024-04-12
Great
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Anonymous
2024-04-11
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written by Michael Melvin
2024-04-11
sehr schönes Hotel alles perfekt so wie man es sich vorstellt ich übernachte mehr als 170 Tage im Jahr in Hotels und kann das beurteilen
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Anonymous
2024-04-10
Schweizer Gastfreundschaft vom Feinsten!
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written by Giuseppe
2024-04-10
breve ma piacevole. bellissima posizione
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Anonymous
2024-04-10
Incredible introduction to Lucerne and the whole area. Great food, very nice staff, and beautiful decor. Wed stay here again no questions asked
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Anonymous
2024-04-09
Great and spacious rooms, lots of in-room amenities, and great location!
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Anonymous
2024-04-09
Very pleasant.
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Anonymous
2024-04-09
Great location (among great locations). Staff very nice. Mother fell and staff were extremely helpful and friendly. Would stay again.
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Anonymous
2024-04-09
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Anonymous
2024-04-09
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written by Matt
2024-04-09
This hotel is the perfect one for your stay in Lucerne. Awesome views and perfect location all around. Highly recommend
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Anonymous
2024-04-09
Freundlich, charmant und exklusiv
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Anonymous
2024-04-09
Perfect!
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