Évaluations

Les évaluations de nos hôtes témoignent de leur contentement.
Pour leur séjour à l’Hôtel des Balances, 14732 clients indiquent un taux de satisfaction de 92% sur 14 portails. Nous en sommes très heureux et les en remercions vivement!

Récapitulatif
Évaluations

Catégories

Chambre (90%)
Position (98%)
Propreté (96%)
Service (95%)
Prix / Performance (85%)
Petit déjeuner (89%)
Restaurant (92%)
Bar (93%)
Séminaire / Banquet (89%)

Portails

93%
Customer Alliance
(10115 Évaluations)
90%
Booking.com
(1585 Évaluations)
92%
Google
(1305 Évaluations)
90%
Logitravel
(1277 Évaluations)
96%
Expedia
(718 Évaluations)
96%
Hotels.com
(714 Évaluations)
89%
Agoda
(189 Évaluations)
98%
Facebook
(165 Évaluations)
90%
HolidayCheck
(56 Évaluations)
83%
Hotel.de
(26 Évaluations)
92%
Yelp
(14 Évaluations)
100%
Travelocity
(5 Évaluations)
86%
Orbitz
(4 Évaluations)
90%
Zoover
(3 Évaluations)
98%
Atrapalo
(2 Évaluations)
75%
Despegar.com
(2 Évaluations)
91%
HRS
(1 Évaluations)
94%
Hotelreservierung.de
(1 Évaluations)
80%
Petit Fut�
(1 Évaluations)
100%
written by Claudine
2024-05-05
The hotel’s location is very central! It’s located at the old town and is only a few steps away from the chapel bridge. The room is also very spacious and clean. Their staff is also very helpful with all of my questions.
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
90%
written by Heong Yong Kong
2024-05-05
It's very good stay, we enjoyed our stay in the hotel, gives us another reason to return to Luzern
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Room (100%)
Centrally located in old town and short walk from the train station
Cleanliness (80%)
Overall great except an occasion she sounded annoyed when we asked for bath salt on the 2nd day (there's 3 of us in the room)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Spacious for Europe standard. We love the balconies
Service (80%)
Value for money - spacious and all 3 of us that travel together can stay in the same room
Location (100%)
Clean
100%
written by Walter L. Gerber
2024-05-05
Our experience was great enjoyed our stay and would do it again,
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Room (100%)
The location is great.
Cleanliness (100%)
The staff friendliness is great could not be better.
Breakfast (100%)
The breakfast was great would suggest everyone have it.
Restaurant (100%)
Value for money (100%)
The rooms were real nice.
Service (100%)
very satisfied on the value.
Location (100%)
The cleanliness could not be better.
96%
Anonymous
2024-05-05
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
100%
written by Frank Steffen
2024-05-03
von Rezeption bis Zimmerservice ausgezeichnet
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
90%
written by Leonardo
2024-05-03
Siamo molto soddisfatti del soggiorno che siamo ritornati una seconda volta. Questa è la conferma di quanto ci siamo trovati bene ! Questa nostra esperienza molto positiva è stata e sarà trasferita a familiari amici e conoscenti . Comunque la mia speranza è di programmare un nuovo soggiorno appena possibile.
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Room (80%)
In pieno centro, molto comoda
Cleanliness (100%)
Personale veramente gentile, disponibile, cordiale
Breakfast (80%)
Qualità ed abbonzanza
Restaurant (100%)
Value for money (100%)
Ampia accogliente pulita. Si gote di una bella vista, grazie alla possibilità del bancone
Service (80%)
Location (100%)
90%
Anonymous
2024-05-03
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (60%)
Kaum, war einfach sehr klein
Service (80%)
Location (100%)
96%
written by Hartmann-Däppen Beatrice
2024-05-02
Herzlichen Dank für den schönen Aufenthalt!
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Room (100%)
Cleanliness (100%)
Alle Mitarbeitenden des Services waren grossartig!
Breakfast (100%)
Liebevoll angerichtet, pünktlich serviert und von hoher Qualität.
Restaurant (100%)
Value for money (100%)
hell, freundlich mit 2 Fenstern zum Öffnen
Service (80%)
Location (100%)
97%
written by Andrej und Petra
2024-05-02
Wir waren sehr positiv überrascht,da wir einen Invent Gutschein hatten und den normalen Preis nicht kannten. Würden trotz des preises wieder kommen. Dieses Hotel zu erleben ist schon etwas besonderes.
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Room (100%)
Lage top, Blick zum Fluß und Kirche, Zentrum direkt vor Ort
Cleanliness (100%)
Sehr zuvorkommend,Wünsche werden umgehend erfüllt,sehr freundlich
Breakfast (100%)
sehr umfangreich
Restaurant (100%)
Sternekoch,demenstsprechen war das Essen,hervorragend
Value for money (100%)
Großes Zimmer mit Exklusivitäten Blick zum Fluß und Kirche, Top
Service (80%)
für deutsche Verhältnisse teuer, für schweizer Verhältnisse und vor allem den Leistungen u Ambiente angemessen .
Location (100%)
sehr sauber
100%
Anonymous
2024-05-02
A really beautiful hotel situated in the heart of Luzern. Vern clean and charming hotel with nice room and staff!
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Room (100%)
Super close to everting. Walk me to the train station and all the highlights of Luzern!
Cleanliness (100%)
Very polite and friendly staff!
Breakfast (100%)
Any amazing selection of fresh food. Highly recommend it!
Restaurant (100%)
Good drinks and friendly staff
Value for money (100%)
Room was clean well decorated and had a beautiful view of the river and old town.
Service (100%)
Location (100%)
96%
Anonymous
2024-05-01
Wir waren alle begeistert und hatten in jeder Hinsicht einen sehr angenehmen Aufenthalt. Es war super...
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Sensationelle Aussicht auf Reuss und Berge.
Service (80%)
Location (100%)
77%
Anonymous
2024-04-30
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Room (80%)
Cleanliness (80%)
Breakfast (80%)
Restaurant (80%)
Value for money (80%)
Service (60%)
Location (80%)
52%
Anonymous
2024-04-30
Scheisse.
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Room (100%)
Cleanliness (20%)
Keine Ahnung, kein Wunder da niemand aus der Schweiz dort arbeitet. Wir sprechen nicht hochdeutsch hier!
Breakfast (80%)
Restaurant (80%)
Value for money (20%)
Zu teuer für das Zimmer. Billiger werden.
Service (20%)
Scheisse. Schade um das Geld.
Location (100%)
97%
written by Didier Blumer
2024-04-30
Top,komme wieder
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
die matratze war etwas durchgehangen,sonst alles top
Service (100%)
Location (100%)
96%
written by Brown
2024-04-29
Restaurant was exceptionally good…Best meal in the week in Switzerland. Waiter was superb!!!
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
100%
written by Janice Minchenberg
2024-04-29
magical with that view!!
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Room (100%)
perfect unbelievable views near heart of lucerne
Cleanliness (100%)
accomodating / impressive w/ languages
Breakfast (100%)
perfect
Restaurant (100%)
Value for money (100%)
This hotel was perfect - perfect location- clean- high end - nice turn down great staff & bar!! just beautiful
Service (100%)
pleased- woild be nice if st least coffee service was included but yhey do give a free bar drink and discounts to local places- very happy
Location (100%)
very ckean
100%
Anonymous
2024-04-29
Great experience! Would highly recommend this hotel to anyone
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Room (100%)
On the river. Perfect location
Cleanliness (100%)
Super helpful staff. Always there to help us with whatever we needed
Breakfast (100%)
Great service
Restaurant (100%)
Very friendly staff
Value for money (100%)
Super clean and had all the amenities we needed
Service (100%)
Beautiful hotel! Great location. Close to everything
Location (100%)
Hotel is extremely clean!!
95%
written by Debbie Tebrich
2024-04-28
Loved loved this hotel and experience Have referred two couples who are coming in September
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Room (100%)
One of the corner rooms would have been better. Stone wall blocked the view Unfortunately the weather didn’t cooperate with the view either.
Cleanliness (100%)
Amazing staff
Breakfast (100%)
The most amazing assortment of food and presentation
Restaurant (100%)
One of our favorite meals of our vacation
Value for money (80%)
A little small but still great
Service (100%)
Loved location and everything about hotel
Location (80%)
????
100%
written by Marisol Ramos Leiva
2024-04-28
Amazing ???? five star
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
90%
Anonymous
2024-04-28
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Room (100%)
Cleanliness (80%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Wunderschöne Aussicht, etwas laute Nachbaren im Nebenzimmer
Service (80%)
Location (100%)
91%
written by Dirnbacher
2024-04-27
Sehr gut!
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (80%)
Value for money (80%)
Service (80%)
Location (100%)
94%
written by Schwaighofer
2024-04-27
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Alles etwas alt
Service (80%)
Location (100%)
96%
Anonymous
2024-04-27
Magical!
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
76%
written by Chin Beng Tong
2024-04-27
Pleasant.
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Room (80%)
Cleanliness (80%)
Breakfast (80%)
Restaurant (100%)
Value for money (80%)
Service (60%)
Location (80%)
92%
Anonymous
2024-04-27
Wir ein tolles Hotel kennengelernt
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Room (80%)
Beste Innenstadt
Cleanliness (100%)
Super freundlich und zuvorkommend
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Wir haben uns sehr wohl gefühlt
Service (80%)
Location (100%)
Wie zuhause
100%
Anonymous
2024-04-26
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Room (100%)
Perfekte Lage
Cleanliness (100%)
Sehr hilfsbereite und zuvorkommende Mitarbeiter
Breakfast (100%)
Sehr gutes vielseitiges Angebot
Restaurant (100%)
Gute Küche
Value for money (100%)
Das Zimmer war zwar nicht sehr gross aber dafür mit Blick auf den Fluss
Service (100%)
Kann ich nicht beurteilen, da es auf Firmenrechnung ging
Location (100%)
100%
written by Paige
2024-04-26
Great staff, amenities and location.
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
Anonymous
2024-04-26
Sehr positiv
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Room (100%)
Cleanliness (100%)
top!
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
Anonymous
2024-04-25
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
91%
Anonymous
2024-04-24
more details
Room (100%)
Cleanliness (60%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
94%
written by David Gordon
2024-04-24
Lovely
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Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (80%)
The lack of privacy between room and bathroom- shutters don’t block sound
Service (100%)
Location (100%)
96%
written by Cherie Camp and John Welsman
2024-04-24
We loved the location and the ambiance of Hotel des Balances and we found the staff very friendly and helpful!
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
97%
Anonymous
2024-04-24
Très bon séjour dans un cadre agréable avec du personnel attentionné La visite du soir avec le cœur chocolat fut très appréciée
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Room (100%)
Plein centre, proche monument de reference et vue imprenable
Cleanliness (100%)
Discret sympathique
Breakfast (100%)
Grand choix et bien préparé
Restaurant (100%)
Service sympathique Cuisine raff
Value for money (100%)
Propreté et équipements top Vue sympa
Service (80%)
Prix élevé le week-end. Variations surprenantes du vendredi au Dimanche
Location (100%)
Tiptop
94%
Anonymous
2024-04-24
more details
Room (100%)
Cleanliness (80%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
97%
Anonymous
2024-04-23
The experience was first class. Hotel Des Balance made our stay in Lucerne so special and romantic. It was luxurious and in a convenient location. My only suggestion is to include the breakfast in the stay because of how pricey the hotel is. Thank you for a wonderful experience!
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
First class breakfast. Excellent servers.
Restaurant (100%)
Value for money (100%)
Service (80%)
The breakfast should be included considering how expensive hotel des balance is. We stayed at another hotel in Lucerne with an extensive breakfast buffet included and it was much cheaper cost.
Location (100%)
Mop the floors better since previous guests wear their shoes indoors
80%
Anonymous
2024-04-23
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Room (80%)
Cleanliness (80%)
Breakfast (80%)
Restaurant (100%)
Value for money (60%)
Update bathroom. Mold on ceiling
Service (60%)
Location (100%)
100%
written by Judit
2024-04-23
Everything was super!
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
Anonymous
2024-04-23
Hope to revisit Luzern, and the accommodation I will stay will be definitely Hotel des Balances
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
95%
written by Sarina Stahel
2024-04-23
Es war von A bis Z ein wunderschöner Aufenthalt. Die Freundlichkeit & Offenheit des Personals sticht sehr heraus. Grosses Kompliment!
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (60%)
Es war knapp von der Grösse her. Das kann man aber nicht ändern & es war für zwei Nächte absolut ok.
Service (100%)
Location (100%)
96%
Anonymous
2024-04-22
Sehr gut gepflegtes Hotel in dem man sich sehr wohlfühlt.
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Room (100%)
Cleanliness (100%)
Sehr zuvorkommend und hilfsbereit
Breakfast (100%)
Sehr vielfältiges und leckeres Frühstück.
Restaurant (100%)
Value for money (100%)
Sehr schöne eingerichtete Zimmer
Service (80%)
Location (100%)
100%
Anonymous
2024-04-22
Fabulous stay. Accommodating staff and lovely experience.
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Room (100%)
Gorgeous area and walkable everywhere
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Gorgeous views, spacious, comfortable bed, ample towels, superb housekeeping
Service (100%)
Location (100%)
100%
written by Alexandra
2024-04-22
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Nice hotel, close to the center, very nice staff
Service (100%)
Location (100%)
94%
written by Sarah Ocampo
2024-04-22
Thank you so much!
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Room (100%)
Excellent location. Close to train station lots of shops and restaurants.
Cleanliness (100%)
Front desk was wonderful!
Breakfast (80%)
Food was just ok.
Restaurant (80%)
Value for money (100%)
Loved that you had a Nespresso machine in the room along with a converter and the lighting in the bathroom was great!
Service (100%)
Location (100%)
86%
written by Urs Haeusler
2024-04-22
more details
Room (100%)
Cleanliness (80%)
Breakfast (80%)
Restaurant (80%)
Value for money (80%)
Service (80%)
Location (100%)
100%
Anonymous
2024-04-22
Best location very nice staff.
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Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (80%)
Value for money (100%)
Service (100%)
Location (100%)
80%
Anonymous
2024-04-22
Very great hotel with beautiful scenery
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Room (80%)
Very beautiful
Cleanliness (80%)
Breakfast (80%)
Restaurant (80%)
Value for money (60%)
Can make it more spacious
Service (80%)
Location (100%)
88%
Anonymous
2024-04-21
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (80%)
Value for money (80%)
Service (60%)
Location (100%)
100%
written by Rhonda True
2024-04-21
Great. Everyone was very friendly and helpful. The food was amazing!
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Nice big room with beautiful balxony
Service (100%)
Location (100%)
100%
Anonymous
2024-04-21
Satisfatória. O hotel é muito bem localizado, equipe muito atenciosa. Tomamos café da manhã no quarto e estava muito bom. Quartos limpos e espaçosos. Voltaria com certeza.
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Room (100%)
Cleanliness (100%)
Todos os funcionários muito atenciosos e educados
Breakfast (100%)
Café da manhã no quarto na hora marcada e de qualidade.
Restaurant (100%)
Value for money (100%)
Conforto e limpeza
Service (100%)
Location (100%)
Muito limpo
92%
Anonymous
2024-04-21
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Service (100%)
Location (80%)
57%
Anonymous
2024-04-21
more details
Room (60%)
Lage des Hotels ist gut, Lage des Zimmers war nicht zufriedenstellend
Cleanliness (60%)
Die Bemühungen der Rezeption noch eine annehmbare Lösung für einen Tisch zum Abendessen zu bekommen, war bescheiden.
Breakfast (40%)
Während des Frühstücks machte ein Mitarbeiter permanenten Krach (Löffel auf Teller geschmissen ???) und die Mitarbeitenden waren mehr damit beschäftigt ihre Schichtpläne zu besprechen - ansonsten entsprach das Frühstücksbuffet dem Schweizer Standard, aber nicht mehr.
Restaurant (80%)
Value for money (40%)
klein - Schrank nur mit Mühe erreichbar, keine Aussicht, Bad sehr klein, Grösse der Dusche inakzeptabel
Service (40%)
Location (60%)
97%
written by Marko
2024-04-21
Just fantastic
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Room (100%)
Can’t get more central in old town
Cleanliness (100%)
Super helpful
Breakfast (80%)
Fantastic but no eggs Benedict ????????????
Restaurant (100%)
Great Bloody Mary
Value for money (100%)
Great views great room lovely terras
Service (100%)
Location (100%)
100%
written by Shilpa Mathews
2024-04-21
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
88%
Anonymous
2024-04-20
It was good
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Room (100%)
Cleanliness (80%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Smal
Service (80%)
Location (100%)
96%
written by Sumeet
2024-04-20
Good
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
96%
Anonymous
2024-04-19
The view and location are amazing! My stay here was fantastic.
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Room (100%)
Can’t beat this location or the view!!!
Cleanliness (100%)
Great staff!
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Room very clean and has all amentities
Service (80%)
Location (100%)
82%
written by PAULET / HEROUX
2024-04-19
Nous avons adoré notre séjour à Lucerne. L'hôtel est propre et très bien situé. Il y a beaucoup de services proposés. La cuisine du restaurant est absolument délicieuse. Toutefois, l'amabilité du personnel n'est pas au maximum et nous avions souvent l'impression de déranger. Le personnel ne s'est pas vraiment intéressé à nous (peut être en raison de la barrière de langue ?)
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Room (100%)
Cleanliness (60%)
Nous sommes français et, hélas, le personnel en restauration n'a pas toujours fait l'effort de nous comprendre, alors que mon mari parle plutôt bien l'anglais. Le personnel d'accueil était plutôt souriant mais il n'en va pas de même pour le restaurant. Nous avions l'impression de déranger. Les serveurs et le personnel ne se sont pas vraiment intéressé à nous. Je trouve que cela manque d'échange et de communication. & de sourire !
Breakfast (60%)
Par deux fois le personnel avait vidé et débarrassé notre table alors que nous étions seulement au buffet... Les serveuses se sont excusées mais cela n'est pas très professionnel. Nous avions l'impression de déranger et de ne pas aller assez vite.
Restaurant (60%)
Nous avions pris le menu 6 plats. La cuisine fut délicieuse, rien à dire ! Le service ne s'est pas très bien passé hélas.
Value for money (100%)
Très propre + magnifique chambre. Dommage pour la literie (deux lits simple au lieu d'un grand lieu double), pas très pratique pour dormir à 2
Service (100%)
Le cadre est absolument magnifique. Les chambres également.
Location (100%)
94%
Anonymous
2024-04-19
Great hotel in a fantastic location with extremely friendly staff . The sole blemish was the exceptionally low water pressure in the shower which qas a mere trickle ..
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (80%)
Value for money (80%)
Service (100%)
Location (100%)
74%
Anonymous
2024-04-19
Very good. We stop each year to the Balances
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Room (80%)
Cleanliness (80%)
Breakfast (40%)
Buffet is very much limted in choices
Restaurant (80%)
Value for money (80%)
Service (80%)
Location (80%)
91%
Anonymous
2024-04-18
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Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (80%)
Value for money (80%)
Service (100%)
Location (100%)
97%
Anonymous
2024-04-18
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
100%
Anonymous
2024-04-18
Beautiful hotel in a beautiful city
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Room (100%)
Perfect to walk around the old town
Cleanliness (100%)
All staff super helpful, very professional and friendly
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Loved the view of the bridge and the lakefront
Service (100%)
Location (100%)
Super clean and loved the smell in the room
88%
written by Dirk Peterse n
2024-04-18
Excellent hotel!!
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Room (100%)
Cleanliness (80%)
Breakfast (80%)
Restaurant (100%)
Great bartender
Value for money (80%)
Service (80%)
Location (100%)
94%
Anonymous
2024-04-18
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Room (80%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
100%
written by Don Nguyen
2024-04-17
Wonderful. Superb.
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Room (100%)
Cleanliness (100%)
We appreciate their help very much.
Breakfast (100%)
The front desk helped book a dinner reservation for us - we had a fantastic seating and dinner.
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
96%
Anonymous
2024-04-17
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Room (100%)
No parking nearby since it’s a pedestrian zone
Cleanliness (100%)
Very friendly and helpful
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (80%)
94%
Anonymous
2024-04-17
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Room (80%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
Wechselhaft, je nachdem wer sauber gemacht hat
95%
Anonymous
2024-04-17
Sehr positiv. Frühstücken würde ich aber nicht mehr bei Ihnen.
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Cleanliness (100%)
Breakfast (60%)
Zu wenig Personal bzw. Personal deckt Tische für Mittagstisch, fehlende Nachfrage, ob weiteres Getränk gewünscht und lange Wartezeit, bis überhaupt gefragt wird, ob man Kaffee wünscht. Büfett zeitweise sehr leer. Nachfrage erforderlich, ob noch Butter gebracht werden kann.
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88%
written by Sigrist
2024-04-17
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86%
written by Kluger
2024-04-16
Loved the room. Corner room which had a nice view. Nice ability to open the windows because we could not get the AC to work.
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Value for money (80%)
Could not figure out if the air conditioning worked
Service (80%)
Location (100%)
100%
Anonymous
2024-04-15
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97%
written by Fiedler Achim
2024-04-15
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Service (80%)
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100%
Anonymous
2024-04-15
Wir kommen gerne wieder!
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Die bereits zubereiteten Häppchen sind super und genau richtig in der Grösse!
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100%
written by Jonas
2024-04-15
Was great would definitely stay again
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Incredible location
Cleanliness (100%)
Breakfast (100%)
Very good, worth getting the 35 franc breakfast buffet
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Room was amazing, with a beautiful view
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93%
written by Dr. Pfützner
2024-04-15
Wir haben uns sehr wohl gefühlt
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Value for money (80%)
Service (80%)
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100%
Anonymous
2024-04-14
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85%
Anonymous
2024-04-14
Geschmackvoll renoviertes traditionelles Hotel an der Reuss, zentral gelegen, aufmerksamer und freundlicher Empfang.
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Cleanliness (100%)
Besten Dank für die Duschmatte in der Badewanne und das prompte Nachsenden des Kleidungsstücks.
Breakfast (60%)
Service verbesserungswürdig
Restaurant (100%)
Value for money (80%)
Schade, dass Badewanne anstatt Dusche.
Service (60%)
Location (100%)
100%
Anonymous
2024-04-14
Wonderful
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Front desk was so pleasant and helpful with suggestions of what to do and where to eat.
Breakfast (60%)
Restaurant (100%)
Value for money (100%)
Beautiful room
Service (100%)
Location (100%)
100%
Anonymous
2024-04-14
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90%
Anonymous
2024-04-14
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Cleanliness (80%)
Breakfast (80%)
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Service (80%)
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92%
Anonymous
2024-04-14
Très agréable moment
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Breakfast (80%)
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88%
written by Nico
2024-04-13
Molto piacevole
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Ottima!
Cleanliness (100%)
molto gentili
Breakfast (100%)
Ottimo livello
Restaurant (20%)
Prezzo alto qualita media
Value for money (100%)
eccezionale
Service (100%)
va bene
Location (100%)
Sempre pulito
100%
Anonymous
2024-04-13
J’ai été enchantée tout était parfait
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Room (100%)
Très bien placé
Cleanliness (100%)
Adorablr
Breakfast (100%)
Parfait
Restaurant (20%)
Value for money (100%)
Parfait
Service (100%)
Rien à dire
Location (100%)
Parfait
97%
Anonymous
2024-04-13
Loved our stay at this hotel. We are very particular about cleanliness especially as it's away from home, and we were extremely satisfied with the cleanliness. We never had to raise any issues. The room service were swift. Breakfast was amazing! The team at the breakfast were friendly too. Love the lounge with the fire place downstairs, a nice cosy and beautiful place. Amazing interiors and exteriors, and you cannot beat the location. We had a great time here, and would recommend anyone considering this hotel should not think twice and just book it. If we are ever back in lucerne, this is the place we will stay at again, and we don't say this lightly!
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Amazing location
Cleanliness (80%)
The front desk whilst very helpful could smile a little!
Breakfast (100%)
High quality food, amazing waiters. We thought it was better than some 5 star hotels.
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Value for money (100%)
Comfortable and clean
Service (100%)
Decent
Location (100%)
Very clean. Spotless
100%
Anonymous
2024-04-12
The quality of Hotel des Balances made our trip to Lucerne wonderful!
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The location was excellent. We walked everywhere.
Cleanliness (100%)
All the staff were very nice and helpful!
Breakfast (100%)
Great service!
Restaurant (100%)
Great service!
Value for money (100%)
The room was beautiful and the view was unbelievable.
Service (100%)
Great value for such an excellent hotel!
Location (100%)
Very clean.
100%
written by John Alford
2024-04-12
Everything about our stay was incredible. The rooms and views were beautiful and clean. The restaurant (breakfast and dinner twice) was delicious - there wasn't a single thing we tasted that wasn't excellent. The bar staff and service was prompt and friendly, gladly delivering drinks and snacks to us as we relaxed in the lobby. Everyone from the desk staff, valet, and the restaurant/bar staff were so incredibly welcoming, kind, and hospitable. We could not have loved our stay. more!
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96%
Anonymous
2024-04-12
Great
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Difficult to reach though, maybe more guidance in how to reach by car would helo
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Value for money (80%)
A bit smaller than expected
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91%
Anonymous
2024-04-11
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Within easy reach of most of the tourist places.
Cleanliness (100%)
The front of house was very helpful with recommendations of where to eat and where to get the best local chocolates.
Breakfast (80%)
The food was good but the portions were. Rey meat-heavy. Any salmon or anything like that? Also, I didn’t think scrambled eggs had to have things (like bacon) IN them.
Restaurant (80%)
The martinis need to be better. And the glasses need to be chilled, otherwise, the martini just goes lukewarm fast.
Value for money (80%)
The room was a decent size for the price. The only thing I would improve is the available shower gel and shampoo. Not enough. I only got one each for the 2 nights I stayed. I ended up getting Aesop from in front of the hotel.
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100%
written by Michael Melvin
2024-04-11
sehr schönes Hotel alles perfekt so wie man es sich vorstellt ich übernachte mehr als 170 Tage im Jahr in Hotels und kann das beurteilen
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97%
Anonymous
2024-04-10
Schweizer Gastfreundschaft vom Feinsten!
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91%
written by Giuseppe
2024-04-10
breve ma piacevole. bellissima posizione
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Value for money (80%)
bagno leggermente piccolo
Service (80%)
Location (100%)
95%
Anonymous
2024-04-10
Incredible introduction to Lucerne and the whole area. Great food, very nice staff, and beautiful decor. We’d stay here again no questions asked
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Can’t beat the location, so easy to get to the train and boat stations
Cleanliness (100%)
Breakfast (100%)
Had breakfast once and it was incredible. I’ll be dreaming of it for many days to come
Restaurant (80%)
Very good! Great wine and service
Value for money (100%)
Well taken care of, well stocked, great service and layout
Service (100%)
Location (100%)
Was lovely coming back to night service having done a final room check before bed
97%
Anonymous
2024-04-09
Great and spacious rooms, lots of in-room amenities, and great location!
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Room (100%)
Perfect!
Cleanliness (100%)
I loved the chocolate deliveries!
Breakfast (100%)
The breakfast buffet was delicious!
Restaurant (100%)
Value for money (80%)
The shower would fluctuate in temperatures on its own.
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Exceptional!
97%
Anonymous
2024-04-09
Very pleasant.
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I only had the a la carte breakfast but it was very nice.
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100%
Anonymous
2024-04-09
Great location (among great locations). Staff very nice. Mother fell and staff were extremely helpful and friendly. Would stay again.
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94%
Anonymous
2024-04-09
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100%
Anonymous
2024-04-09
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written by Matt
2024-04-09
This hotel is the perfect one for your stay in Lucerne. Awesome views and perfect location all around. Highly recommend
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Perfect location. On the water but close to town
Cleanliness (100%)
Very friendly
Breakfast (100%)
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Value for money (100%)
So clean!
Service (100%)
Not bad at all for the price!
Location (100%)
So clean
91%
Anonymous
2024-04-09
Freundlich, charmant und exklusiv
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100%
Anonymous
2024-04-09
Perfect!
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Absolutely stunning views
Cleanliness (100%)
The staff were the friendliest that we had for our entire 2 week/5 hotel stay travels. I wish I could remember the ladies name that checked us in cause she was so lovely and we had a number of lovely chats.
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