100%

von Claudine
2024-05-05

The hotels location is very central! Its located at the old town and is only a few steps away from the chapel bridge. The room is also very spacious and clean. Their staff is also very helpful with all of my questions.

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

90%

von Heong Yong Kong
2024-05-05

It's very good stay, we enjoyed our stay in the hotel, gives us another reason to return to Luzern

mehr Details

Zimmer (100%)

Centrally located in old town and short walk from the train station

Sauberkeit (80%)

Overall great except an occasion she sounded annoyed when we asked for bath salt on the 2nd day (there's 3 of us in the room)

Frühstück (80%)

Restaurant (100%)

Preis / Leistung (100%)

Spacious for Europe standard. We love the balconies

Service (80%)

Value for money - spacious and all 3 of us that travel together can stay in the same room

Lage (100%)

Clean

100%

von Walter L. Gerber
2024-05-05

Our experience was great enjoyed our stay and would do it again,

mehr Details

Zimmer (100%)

The location is great.

Sauberkeit (100%)

The staff friendliness is great could not be better.

Frühstück (100%)

The breakfast was great would suggest everyone have it.

Restaurant (100%)

Preis / Leistung (100%)

The rooms were real nice.

Service (100%)

very satisfied on the value.

Lage (100%)

The cleanliness could not be better.

96%

Anonym
2024-05-05

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (80%)

Lage (100%)

100%

von Frank Steffen
2024-05-03

von Rezeption bis Zimmerservice ausgezeichnet

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

90%

von Leonardo
2024-05-03

Siamo molto soddisfatti del soggiorno che siamo ritornati una seconda volta. Questa è la conferma di quanto ci siamo trovati bene ! Questa nostra esperienza molto positiva è stata e sarà trasferita a familiari amici e conoscenti . Comunque la mia speranza è di programmare un nuovo soggiorno appena possibile.

mehr Details

Zimmer (80%)

In pieno centro, molto comoda

Sauberkeit (100%)

Personale veramente gentile, disponibile, cordiale

Frühstück (80%)

Qualità ed abbonzanza

Restaurant (100%)

Preis / Leistung (100%)

Ampia accogliente pulita. Si gote di una bella vista, grazie alla possibilità del bancone

Service (80%)

Lage (100%)

90%

Anonym
2024-05-03

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (80%)

Restaurant (100%)

Preis / Leistung (60%)

Kaum, war einfach sehr klein

Service (80%)

Lage (100%)

96%

von Hartmann-Däppen Beatrice
2024-05-02

Herzlichen Dank für den schönen Aufenthalt!

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Alle Mitarbeitenden des Services waren grossartig!

Frühstück (100%)

Liebevoll angerichtet, pünktlich serviert und von hoher Qualität.

Restaurant (100%)

Preis / Leistung (100%)

hell, freundlich mit 2 Fenstern zum Öffnen

Service (80%)

Lage (100%)

97%

von Andrej und Petra
2024-05-02

Wir waren sehr positiv überrascht,da wir einen Invent Gutschein hatten und den normalen Preis nicht kannten. Würden trotz des preises wieder kommen. Dieses Hotel zu erleben ist schon etwas besonderes.

mehr Details

Zimmer (100%)

Lage top, Blick zum Fluß und Kirche, Zentrum direkt vor Ort

Sauberkeit (100%)

Sehr zuvorkommend,Wünsche werden umgehend erfüllt,sehr freundlich

Frühstück (100%)

sehr umfangreich

Restaurant (100%)

Sternekoch,demenstsprechen war das Essen,hervorragend

Preis / Leistung (100%)

Großes Zimmer mit Exklusivitäten Blick zum Fluß und Kirche, Top

Service (80%)

für deutsche Verhältnisse teuer, für schweizer Verhältnisse und vor allem den Leistungen u Ambiente angemessen .

Lage (100%)

sehr sauber

100%

Anonym
2024-05-02

A really beautiful hotel situated in the heart of Luzern. Vern clean and charming hotel with nice room and staff!

mehr Details

Zimmer (100%)

Super close to everting. Walk me to the train station and all the highlights of Luzern!

Sauberkeit (100%)

Very polite and friendly staff!

Frühstück (100%)

Any amazing selection of fresh food. Highly recommend it!

Restaurant (100%)

Good drinks and friendly staff

Preis / Leistung (100%)

Room was clean well decorated and had a beautiful view of the river and old town.

Service (100%)

Lage (100%)

96%

Anonym
2024-05-01

Wir waren alle begeistert und hatten in jeder Hinsicht einen sehr angenehmen Aufenthalt. Es war super...

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Sensationelle Aussicht auf Reuss und Berge.

Service (80%)

Lage (100%)

77%

Anonym
2024-04-30

mehr Details

Zimmer (80%)

Sauberkeit (80%)

Frühstück (80%)

Restaurant (80%)

Preis / Leistung (80%)

Service (60%)

Lage (80%)

52%

Anonym
2024-04-30

Scheisse.

mehr Details

Zimmer (100%)

Sauberkeit (20%)

Keine Ahnung, kein Wunder da niemand aus der Schweiz dort arbeitet. Wir sprechen nicht hochdeutsch hier!

Frühstück (80%)

Restaurant (80%)

Preis / Leistung (20%)

Zu teuer für das Zimmer. Billiger werden.

Service (20%)

Scheisse. Schade um das Geld.

Lage (100%)

97%

von Didier Blumer
2024-04-30

Top,komme wieder

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (80%)

die matratze war etwas durchgehangen,sonst alles top

Service (100%)

Lage (100%)

96%

von Brown
2024-04-29

Restaurant was exceptionally goodBest meal in the week in Switzerland. Waiter was superb!!!

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (80%)

Lage (100%)

100%

von Janice Minchenberg
2024-04-29

magical with that view!!

mehr Details

Zimmer (100%)

perfect unbelievable views near heart of lucerne

Sauberkeit (100%)

accomodating / impressive w/ languages

Frühstück (100%)

perfect

Restaurant (100%)

Preis / Leistung (100%)

This hotel was perfect - perfect location- clean- high end - nice turn down great staff & bar!! just beautiful

Service (100%)

pleased- woild be nice if st least coffee service was included but yhey do give a free bar drink and discounts to local places- very happy

Lage (100%)

very ckean

100%

Anonym
2024-04-29

Great experience! Would highly recommend this hotel to anyone

mehr Details

Zimmer (100%)

On the river. Perfect location

Sauberkeit (100%)

Super helpful staff. Always there to help us with whatever we needed

Frühstück (100%)

Great service

Restaurant (100%)

Very friendly staff

Preis / Leistung (100%)

Super clean and had all the amenities we needed

Service (100%)

Beautiful hotel! Great location. Close to everything

Lage (100%)

Hotel is extremely clean!!

95%

von Debbie Tebrich
2024-04-28

Loved loved this hotel and experience Have referred two couples who are coming in September

mehr Details

Zimmer (100%)

One of the corner rooms would have been better. Stone wall blocked the view Unfortunately the weather didnt cooperate with the view either.

Sauberkeit (100%)

Amazing staff

Frühstück (100%)

The most amazing assortment of food and presentation

Restaurant (100%)

One of our favorite meals of our vacation

Preis / Leistung (80%)

A little small but still great

Service (100%)

Loved location and everything about hotel

Lage (80%)

????

100%

von Marisol Ramos Leiva
2024-04-28

Amazing ???? five star

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

90%

Anonym
2024-04-28

mehr Details

Zimmer (100%)

Sauberkeit (80%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (80%)

Wunderschöne Aussicht, etwas laute Nachbaren im Nebenzimmer

Service (80%)

Lage (100%)

91%

von Dirnbacher
2024-04-27

Sehr gut!

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (80%)

Preis / Leistung (80%)

Service (80%)

Lage (100%)

94%

von Schwaighofer
2024-04-27

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (80%)

Alles etwas alt

Service (80%)

Lage (100%)

96%

Anonym
2024-04-27

Magical!

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (80%)

Lage (100%)

76%

von Chin Beng Tong
2024-04-27

Pleasant.

mehr Details

Zimmer (80%)

Sauberkeit (80%)

Frühstück (80%)

Restaurant (100%)

Preis / Leistung (80%)

Service (60%)

Lage (80%)

92%

Anonym
2024-04-27

Wir ein tolles Hotel kennengelernt

mehr Details

Zimmer (80%)

Beste Innenstadt

Sauberkeit (100%)

Super freundlich und zuvorkommend

Frühstück (80%)

Restaurant (100%)

Preis / Leistung (100%)

Wir haben uns sehr wohl gefühlt

Service (80%)

Lage (100%)

Wie zuhause

100%

Anonym
2024-04-26

mehr Details

Zimmer (100%)

Perfekte Lage

Sauberkeit (100%)

Sehr hilfsbereite und zuvorkommende Mitarbeiter

Frühstück (100%)

Sehr gutes vielseitiges Angebot

Restaurant (100%)

Gute Küche

Preis / Leistung (100%)

Das Zimmer war zwar nicht sehr gross aber dafür mit Blick auf den Fluss

Service (100%)

Kann ich nicht beurteilen, da es auf Firmenrechnung ging

Lage (100%)

100%

von Paige
2024-04-26

Great staff, amenities and location.

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

100%

Anonym
2024-04-26

Sehr positiv

mehr Details

Zimmer (100%)

Sauberkeit (100%)

top!

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

100%

Anonym
2024-04-25

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

91%

Anonym
2024-04-24

mehr Details

Zimmer (100%)

Sauberkeit (60%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (80%)

Lage (100%)

94%

von David Gordon
2024-04-24

Lovely

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (80%)

Restaurant (100%)

Preis / Leistung (80%)

The lack of privacy between room and bathroom- shutters dont block sound

Service (100%)

Lage (100%)

96%

von Cherie Camp and John Welsman
2024-04-24

We loved the location and the ambiance of Hotel des Balances and we found the staff very friendly and helpful!

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (80%)

Lage (100%)

97%

Anonym
2024-04-24

Très bon séjour dans un cadre agréable avec du personnel attentionné La visite du soir avec le cur chocolat fut très appréciée

mehr Details

Zimmer (100%)

Plein centre, proche monument de reference et vue imprenable

Sauberkeit (100%)

Discret sympathique

Frühstück (100%)

Grand choix et bien préparé

Restaurant (100%)

Service sympathique Cuisine raff

Preis / Leistung (100%)

Propreté et équipements top Vue sympa

Service (80%)

Prix élevé le week-end. Variations surprenantes du vendredi au Dimanche

Lage (100%)

Tiptop

94%

Anonym
2024-04-24

mehr Details

Zimmer (100%)

Sauberkeit (80%)

Frühstück (80%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

97%

Anonym
2024-04-23

The experience was first class. Hotel Des Balance made our stay in Lucerne so special and romantic. It was luxurious and in a convenient location. My only suggestion is to include the breakfast in the stay because of how pricey the hotel is. Thank you for a wonderful experience!

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

First class breakfast. Excellent servers.

Restaurant (100%)

Preis / Leistung (100%)

Service (80%)

The breakfast should be included considering how expensive hotel des balance is. We stayed at another hotel in Lucerne with an extensive breakfast buffet included and it was much cheaper cost.

Lage (100%)

Mop the floors better since previous guests wear their shoes indoors

80%

Anonym
2024-04-23

mehr Details

Zimmer (80%)

Sauberkeit (80%)

Frühstück (80%)

Restaurant (100%)

Preis / Leistung (60%)

Update bathroom. Mold on ceiling

Service (60%)

Lage (100%)

100%

von Judit
2024-04-23

Everything was super!

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

100%

Anonym
2024-04-23

Hope to revisit Luzern, and the accommodation I will stay will be definitely Hotel des Balances

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

95%

von Sarina Stahel
2024-04-23

Es war von A bis Z ein wunderschöner Aufenthalt. Die Freundlichkeit & Offenheit des Personals sticht sehr heraus. Grosses Kompliment!

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (60%)

Es war knapp von der Grösse her. Das kann man aber nicht ändern & es war für zwei Nächte absolut ok.

Service (100%)

Lage (100%)

96%

Anonym
2024-04-22

Sehr gut gepflegtes Hotel in dem man sich sehr wohlfühlt.

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Sehr zuvorkommend und hilfsbereit

Frühstück (100%)

Sehr vielfältiges und leckeres Frühstück.

Restaurant (100%)

Preis / Leistung (100%)

Sehr schöne eingerichtete Zimmer

Service (80%)

Lage (100%)

100%

Anonym
2024-04-22

Fabulous stay. Accommodating staff and lovely experience.

mehr Details

Zimmer (100%)

Gorgeous area and walkable everywhere

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Gorgeous views, spacious, comfortable bed, ample towels, superb housekeeping

Service (100%)

Lage (100%)

100%

von Alexandra
2024-04-22

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Nice hotel, close to the center, very nice staff

Service (100%)

Lage (100%)

94%

von Sarah Ocampo
2024-04-22

Thank you so much!

mehr Details

Zimmer (100%)

Excellent location. Close to train station lots of shops and restaurants.

Sauberkeit (100%)

Front desk was wonderful!

Frühstück (80%)

Food was just ok.

Restaurant (80%)

Preis / Leistung (100%)

Loved that you had a Nespresso machine in the room along with a converter and the lighting in the bathroom was great!

Service (100%)

Lage (100%)

86%

von Urs Haeusler
2024-04-22

mehr Details

Zimmer (100%)

Sauberkeit (80%)

Frühstück (80%)

Restaurant (80%)

Preis / Leistung (80%)

Service (80%)

Lage (100%)

100%

Anonym
2024-04-22

Best location very nice staff.

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (80%)

Restaurant (80%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

80%

Anonym
2024-04-22

Very great hotel with beautiful scenery

mehr Details

Zimmer (80%)

Very beautiful

Sauberkeit (80%)

Frühstück (80%)

Restaurant (80%)

Preis / Leistung (60%)

Can make it more spacious

Service (80%)

Lage (100%)

88%

Anonym
2024-04-21

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (80%)

Preis / Leistung (80%)

Service (60%)

Lage (100%)

100%

von Rhonda True
2024-04-21

Great. Everyone was very friendly and helpful. The food was amazing!

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Nice big room with beautiful balxony

Service (100%)

Lage (100%)

100%

Anonym
2024-04-21

Satisfatória. O hotel é muito bem localizado, equipe muito atenciosa. Tomamos café da manhã no quarto e estava muito bom. Quartos limpos e espaçosos. Voltaria com certeza.

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Todos os funcionários muito atenciosos e educados

Frühstück (100%)

Café da manhã no quarto na hora marcada e de qualidade.

Restaurant (100%)

Preis / Leistung (100%)

Conforto e limpeza

Service (100%)

Lage (100%)

Muito limpo

92%

Anonym
2024-04-21

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (80%)

Service (100%)

Lage (80%)

57%

Anonym
2024-04-21

mehr Details

Zimmer (60%)

Lage des Hotels ist gut, Lage des Zimmers war nicht zufriedenstellend

Sauberkeit (60%)

Die Bemühungen der Rezeption noch eine annehmbare Lösung für einen Tisch zum Abendessen zu bekommen, war bescheiden.

Frühstück (40%)

Während des Frühstücks machte ein Mitarbeiter permanenten Krach (Löffel auf Teller geschmissen ???) und die Mitarbeitenden waren mehr damit beschäftigt ihre Schichtpläne zu besprechen - ansonsten entsprach das Frühstücksbuffet dem Schweizer Standard, aber nicht mehr.

Restaurant (80%)

Preis / Leistung (40%)

klein - Schrank nur mit Mühe erreichbar, keine Aussicht, Bad sehr klein, Grösse der Dusche inakzeptabel

Service (40%)

Lage (60%)

97%

von Marko
2024-04-21

Just fantastic

mehr Details

Zimmer (100%)

Cant get more central in old town

Sauberkeit (100%)

Super helpful

Frühstück (80%)

Fantastic but no eggs Benedict ????????????

Restaurant (100%)

Great Bloody Mary

Preis / Leistung (100%)

Great views great room lovely terras

Service (100%)

Lage (100%)

100%

von Shilpa Mathews
2024-04-21

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

88%

Anonym
2024-04-20

It was good

mehr Details

Zimmer (100%)

Sauberkeit (80%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (80%)

Smal

Service (80%)

Lage (100%)

96%

von Sumeet
2024-04-20

Good

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (80%)

Lage (100%)

96%

Anonym
2024-04-19

The view and location are amazing! My stay here was fantastic.

mehr Details

Zimmer (100%)

Cant beat this location or the view!!!

Sauberkeit (100%)

Great staff!

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Room very clean and has all amentities

Service (80%)

Lage (100%)

82%

von PAULET / HEROUX
2024-04-19

Nous avons adoré notre séjour à Lucerne. L'hôtel est propre et très bien situé. Il y a beaucoup de services proposés. La cuisine du restaurant est absolument délicieuse. Toutefois, l'amabilité du personnel n'est pas au maximum et nous avions souvent l'impression de déranger. Le personnel ne s'est pas vraiment intéressé à nous (peut être en raison de la barrière de langue ?)

mehr Details

Zimmer (100%)

Sauberkeit (60%)

Nous sommes français et, hélas, le personnel en restauration n'a pas toujours fait l'effort de nous comprendre, alors que mon mari parle plutôt bien l'anglais. Le personnel d'accueil était plutôt souriant mais il n'en va pas de même pour le restaurant. Nous avions l'impression de déranger. Les serveurs et le personnel ne se sont pas vraiment intéressé à nous. Je trouve que cela manque d'échange et de communication. & de sourire !

Frühstück (60%)

Par deux fois le personnel avait vidé et débarrassé notre table alors que nous étions seulement au buffet... Les serveuses se sont excusées mais cela n'est pas très professionnel. Nous avions l'impression de déranger et de ne pas aller assez vite.

Restaurant (60%)

Nous avions pris le menu 6 plats. La cuisine fut délicieuse, rien à dire ! Le service ne s'est pas très bien passé hélas.

Preis / Leistung (100%)

Très propre + magnifique chambre. Dommage pour la literie (deux lits simple au lieu d'un grand lieu double), pas très pratique pour dormir à 2

Service (100%)

Le cadre est absolument magnifique. Les chambres également.

Lage (100%)

94%

Anonym
2024-04-19

Great hotel in a fantastic location with extremely friendly staff . The sole blemish was the exceptionally low water pressure in the shower which qas a mere trickle ..

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (80%)

Preis / Leistung (80%)

Service (100%)

Lage (100%)

74%

Anonym
2024-04-19

Very good. We stop each year to the Balances

mehr Details

Zimmer (80%)

Sauberkeit (80%)

Frühstück (40%)

Buffet is very much limted in choices

Restaurant (80%)

Preis / Leistung (80%)

Service (80%)

Lage (80%)

91%

Anonym
2024-04-18

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (80%)

Restaurant (80%)

Preis / Leistung (80%)

Service (100%)

Lage (100%)

97%

Anonym
2024-04-18

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (80%)

Lage (100%)

100%

Anonym
2024-04-18

Beautiful hotel in a beautiful city

mehr Details

Zimmer (100%)

Perfect to walk around the old town

Sauberkeit (100%)

All staff super helpful, very professional and friendly

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Loved the view of the bridge and the lakefront

Service (100%)

Lage (100%)

Super clean and loved the smell in the room

88%

von Dirk Peterse n
2024-04-18

Excellent hotel!!

mehr Details

Zimmer (100%)

Sauberkeit (80%)

Frühstück (80%)

Restaurant (100%)

Great bartender

Preis / Leistung (80%)

Service (80%)

Lage (100%)

94%

Anonym
2024-04-18

mehr Details

Zimmer (80%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (80%)

Lage (100%)

100%

von Don Nguyen
2024-04-17

Wonderful. Superb.

mehr Details

Zimmer (100%)

Sauberkeit (100%)

We appreciate their help very much.

Frühstück (100%)

The front desk helped book a dinner reservation for us - we had a fantastic seating and dinner.

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

96%

Anonym
2024-04-17

mehr Details

Zimmer (100%)

No parking nearby since its a pedestrian zone

Sauberkeit (100%)

Very friendly and helpful

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (80%)

94%

Anonym
2024-04-17

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Wechselhaft, je nachdem wer sauber gemacht hat

95%

Anonym
2024-04-17

Sehr positiv. Frühstücken würde ich aber nicht mehr bei Ihnen.

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Zimmer (100%)

Sauberkeit (100%)

Frühstück (60%)

Zu wenig Personal bzw. Personal deckt Tische für Mittagstisch, fehlende Nachfrage, ob weiteres Getränk gewünscht und lange Wartezeit, bis überhaupt gefragt wird, ob man Kaffee wünscht. Büfett zeitweise sehr leer. Nachfrage erforderlich, ob noch Butter gebracht werden kann.

Restaurant (100%)

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Lage (100%)

88%

von Sigrist
2024-04-17

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Zimmer (80%)

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86%

von Kluger
2024-04-16

Loved the room. Corner room which had a nice view. Nice ability to open the windows because we could not get the AC to work.

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Could not figure out if the air conditioning worked

Service (80%)

Lage (100%)

100%

Anonym
2024-04-15

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97%

von Fiedler Achim
2024-04-15

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Service (80%)

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100%

Anonym
2024-04-15

Wir kommen gerne wieder!

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Frühstück (100%)

Die bereits zubereiteten Häppchen sind super und genau richtig in der Grösse!

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Lage (100%)

100%

von Jonas
2024-04-15

Was great would definitely stay again

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Zimmer (100%)

Incredible location

Sauberkeit (100%)

Frühstück (100%)

Very good, worth getting the 35 franc breakfast buffet

Restaurant (100%)

Preis / Leistung (100%)

Room was amazing, with a beautiful view

Service (100%)

Lage (100%)

93%

von Dr. Pfützner
2024-04-15

Wir haben uns sehr wohl gefühlt

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100%

Anonym
2024-04-14

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85%

Anonym
2024-04-14

Geschmackvoll renoviertes traditionelles Hotel an der Reuss, zentral gelegen, aufmerksamer und freundlicher Empfang.

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Sauberkeit (100%)

Besten Dank für die Duschmatte in der Badewanne und das prompte Nachsenden des Kleidungsstücks.

Frühstück (60%)

Service verbesserungswürdig

Restaurant (100%)

Preis / Leistung (80%)

Schade, dass Badewanne anstatt Dusche.

Service (60%)

Lage (100%)

100%

Anonym
2024-04-14

Wonderful

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Zimmer (100%)

Sauberkeit (100%)

Front desk was so pleasant and helpful with suggestions of what to do and where to eat.

Frühstück (60%)

Restaurant (100%)

Preis / Leistung (100%)

Beautiful room

Service (100%)

Lage (100%)

100%

Anonym
2024-04-14

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Lage (100%)

90%

Anonym
2024-04-14

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Sauberkeit (80%)

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92%

Anonym
2024-04-14

Très agréable moment

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88%

von Nico
2024-04-13

Molto piacevole

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Zimmer (100%)

Ottima!

Sauberkeit (100%)

molto gentili

Frühstück (100%)

Ottimo livello

Restaurant (20%)

Prezzo alto qualita media

Preis / Leistung (100%)

eccezionale

Service (100%)

va bene

Lage (100%)

Sempre pulito

100%

Anonym
2024-04-13

Jai été enchantée tout était parfait

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Zimmer (100%)

Très bien placé

Sauberkeit (100%)

Adorablr

Frühstück (100%)

Parfait

Restaurant (20%)

Preis / Leistung (100%)

Parfait

Service (100%)

Rien à dire

Lage (100%)

Parfait

97%

Anonym
2024-04-13

Loved our stay at this hotel. We are very particular about cleanliness especially as it's away from home, and we were extremely satisfied with the cleanliness. We never had to raise any issues. The room service were swift. Breakfast was amazing! The team at the breakfast were friendly too. Love the lounge with the fire place downstairs, a nice cosy and beautiful place. Amazing interiors and exteriors, and you cannot beat the location. We had a great time here, and would recommend anyone considering this hotel should not think twice and just book it. If we are ever back in lucerne, this is the place we will stay at again, and we don't say this lightly!

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Zimmer (100%)

Amazing location

Sauberkeit (80%)

The front desk whilst very helpful could smile a little!

Frühstück (100%)

High quality food, amazing waiters. We thought it was better than some 5 star hotels.

Restaurant (100%)

Preis / Leistung (100%)

Comfortable and clean

Service (100%)

Decent

Lage (100%)

Very clean. Spotless

100%

Anonym
2024-04-12

The quality of Hotel des Balances made our trip to Lucerne wonderful!

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Zimmer (100%)

The location was excellent. We walked everywhere.

Sauberkeit (100%)

All the staff were very nice and helpful!

Frühstück (100%)

Great service!

Restaurant (100%)

Great service!

Preis / Leistung (100%)

The room was beautiful and the view was unbelievable.

Service (100%)

Great value for such an excellent hotel!

Lage (100%)

Very clean.

100%

von John Alford
2024-04-12

Everything about our stay was incredible. The rooms and views were beautiful and clean. The restaurant (breakfast and dinner twice) was delicious - there wasn't a single thing we tasted that wasn't excellent. The bar staff and service was prompt and friendly, gladly delivering drinks and snacks to us as we relaxed in the lobby. Everyone from the desk staff, valet, and the restaurant/bar staff were so incredibly welcoming, kind, and hospitable. We could not have loved our stay. more!

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96%

Anonym
2024-04-12

Great

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Difficult to reach though, maybe more guidance in how to reach by car would helo

Sauberkeit (100%)

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Preis / Leistung (80%)

A bit smaller than expected

Service (100%)

Lage (100%)

91%

Anonym
2024-04-11

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Zimmer (100%)

Within easy reach of most of the tourist places.

Sauberkeit (100%)

The front of house was very helpful with recommendations of where to eat and where to get the best local chocolates.

Frühstück (80%)

The food was good but the portions were. Rey meat-heavy. Any salmon or anything like that? Also, I didnt think scrambled eggs had to have things (like bacon) IN them.

Restaurant (80%)

The martinis need to be better. And the glasses need to be chilled, otherwise, the martini just goes lukewarm fast.

Preis / Leistung (80%)

The room was a decent size for the price. The only thing I would improve is the available shower gel and shampoo. Not enough. I only got one each for the 2 nights I stayed. I ended up getting Aesop from in front of the hotel.

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Lage (100%)

100%

von Michael Melvin
2024-04-11

sehr schönes Hotel alles perfekt so wie man es sich vorstellt ich übernachte mehr als 170 Tage im Jahr in Hotels und kann das beurteilen

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97%

Anonym
2024-04-10

Schweizer Gastfreundschaft vom Feinsten!

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91%

von Giuseppe
2024-04-10

breve ma piacevole. bellissima posizione

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bagno leggermente piccolo

Service (80%)

Lage (100%)

95%

Anonym
2024-04-10

Incredible introduction to Lucerne and the whole area. Great food, very nice staff, and beautiful decor. Wed stay here again no questions asked

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Zimmer (100%)

Cant beat the location, so easy to get to the train and boat stations

Sauberkeit (100%)

Frühstück (100%)

Had breakfast once and it was incredible. Ill be dreaming of it for many days to come

Restaurant (80%)

Very good! Great wine and service

Preis / Leistung (100%)

Well taken care of, well stocked, great service and layout

Service (100%)

Lage (100%)

Was lovely coming back to night service having done a final room check before bed

97%

Anonym
2024-04-09

Great and spacious rooms, lots of in-room amenities, and great location!

mehr Details

Zimmer (100%)

Perfect!

Sauberkeit (100%)

I loved the chocolate deliveries!

Frühstück (100%)

The breakfast buffet was delicious!

Restaurant (100%)

Preis / Leistung (80%)

The shower would fluctuate in temperatures on its own.

Service (100%)

Lage (100%)

Exceptional!

97%

Anonym
2024-04-09

Very pleasant.

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I only had the a la carte breakfast but it was very nice.

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Service (80%)

Lage (100%)

100%

Anonym
2024-04-09

Great location (among great locations). Staff very nice. Mother fell and staff were extremely helpful and friendly. Would stay again.

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Lage (100%)

94%

Anonym
2024-04-09

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Frühstück (80%)

Restaurant (100%)

Preis / Leistung (100%)

Service (80%)

Lage (100%)

100%

Anonym
2024-04-09

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100%

von Matt
2024-04-09

This hotel is the perfect one for your stay in Lucerne. Awesome views and perfect location all around. Highly recommend

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Zimmer (100%)

Perfect location. On the water but close to town

Sauberkeit (100%)

Very friendly

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

So clean!

Service (100%)

Not bad at all for the price!

Lage (100%)

So clean

91%

Anonym
2024-04-09

Freundlich, charmant und exklusiv

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Lage (100%)

100%

Anonym
2024-04-09

Perfect!

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Zimmer (100%)

Absolutely stunning views

Sauberkeit (100%)

The staff were the friendliest that we had for our entire 2 week/5 hotel stay travels. I wish I could remember the ladies name that checked us in cause she was so lovely and we had a number of lovely chats.

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