Bewertungen

Die Zufriedenheit unserer Gäste drückt sich in ihren Bewertungen aus.
Auf 13 Portalen haben 15742 Gäste ihren Aufenthalt im Hotel des Balances bewertet – und das mit einer Gästezufriedenheit von 92%. Darüber freuen wir uns und danken unseren Gästen sehr herzlich!

Zusammenfassung
Bewertungen

Kategorien

Zimmer (90%)
Lage (97%)
Sauberkeit (96%)
Service (96%)
Preis / Leistung (85%)
Frühstück (89%)
Restaurant (92%)
Bar (93%)
Seminar / Bankett (89%)

Portale

93%
Customer Alliance
(11808 Bewertungen)
92%
Google
(1582 Bewertungen)
90%
Logitravel
(1277 Bewertungen)
90%
Booking.com
(1240 Bewertungen)
94%
Hotels.com
(483 Bewertungen)
94%
Expedia
(332 Bewertungen)
89%
Agoda
(189 Bewertungen)
98%
Facebook
(165 Bewertungen)
85%
HolidayCheck
(59 Bewertungen)
83%
Hotel.de
(26 Bewertungen)
94%
Yelp
(15 Bewertungen)
100%
Travelocity
(5 Bewertungen)
86%
Orbitz
(4 Bewertungen)
90%
Zoover
(3 Bewertungen)
98%
Atrapalo
(2 Bewertungen)
75%
Despegar.com
(2 Bewertungen)
91%
HRS
(1 Bewertungen)
94%
Hotelreservierung.de
(1 Bewertungen)
80%
Petit Futé
(1 Bewertungen)
100%
von Robert Malloy
2025-10-02
Our stay was short, yet everything about your hotel was perfect,
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Zimmer (100%)
Sauberkeit (100%)
Frühstück (100%)
Restaurant (100%)
the restaurant was completely booked, yet the personnel made up a table in the bar area so we could have dinner with a friend from Lucerne during our last day in Switzerland.
Preis / Leistung (100%)
Service (100%)
Lage (100%)
100%
von Linda Tortora & Stephen Burns
2025-10-02
I am a former flight attendant. I do trip planning for friends and family and I will definitely recommend your Hotel. Our experience was excellent!
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Zimmer (100%)
We were so happy that we removed from another hotel to your facility.
Sauberkeit (100%)
Outstanding staff breakfast reception drinks everyone was just wonderful
Frühstück (100%)
We were at breakfast every morning by seven because it was so good. Eggs made to perfection.
Restaurant (100%)
The welcoming drink was a nice touch. We also had drinks and snacks at the bar. Again, the service was superb.
Preis / Leistung (100%)
We were lucky enough to be able to get a room at your hotel. The room was adequate and we appreciated the kind service we received.
Service (100%)
The upgrade to your Hotel was a real treat for us. We loved the location and the service.
Lage (100%)
The room was quite small, but again it was definitely an upgrade from where we were going to be staying
92%
Anonym
2025-10-02
very comfortable ambiance
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Zimmer (100%)
Sauberkeit (80%)
Frühstück (100%)
Restaurant (100%)
Preis / Leistung (100%)
Service (80%)
Lage (100%)
100%
Anonym
2025-10-01
Absolutely fabulous
mehr Details
Zimmer (100%)
Sauberkeit (100%)
Excellent
Frühstück (100%)
Restaurant (100%)
Food was sublime staff were so friendly and very helpful loved it
Preis / Leistung (100%)
Very friendly helpful staff loved our stay here thank you
Service (100%)
Lage (100%)
96%
Anonym
2025-10-01
mehr Details
Zimmer (100%)
Sauberkeit (100%)
Frühstück (100%)
Restaurant (100%)
Preis / Leistung (100%)
Service (80%)
Lage (100%)
80%
von PJL
2025-10-01
See above comments.
mehr Details
Zimmer (100%)
Wry good.
Sauberkeit (60%)
Staff was friendly but not outgoing.
Frühstück (60%)
Again, food was fine, service just ok and prices too high. I’ve never seen such strict pours on wine. I’m used to (and prefer) half a glass of wine…not priced by the DCL.
Restaurant (80%)
Preis / Leistung (100%)
Accommodations in the room were very good. Price was too high though.
Service (60%)
$600 CHF per night was too high. Especially when considering exchange rate.
Lage (100%)
100%
Anonym
2025-09-30
Fabulous!!!!
mehr Details
Zimmer (100%)
Sauberkeit (100%)
Frühstück (100%)
Restaurant (100%)
Preis / Leistung (100%)
Service (100%)
Lage (100%)
100%
von Anthony Nuccio
2025-09-30
Beautiful first visit to Switzerland and this hotel was a dream
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Zimmer (100%)
Sauberkeit (100%)
Frühstück (100%)
Restaurant (100%)
Preis / Leistung (100%)
Service (100%)
Lage (100%)
100%
von Michael Green
2025-09-30
mehr Details
Zimmer (100%)
Convenient location
Sauberkeit (100%)
Frühstück (100%)
Restaurant (100%)
Preis / Leistung (100%)
Beautiful room with a great view of the river and bridges.
Service (100%)
Lage (100%)
100%
Anonym
2025-09-30
This is a lovely hotel in the perfect location. We were happy to have a room with a view of the river directly across from the beautiful Jesuit church on the opposite side. We could also see the Chapel Bridge and the mountains in the background (on sunny days).
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Zimmer (100%)
Sauberkeit (100%)
Timone at the front desk was very friendly and helpful in getting us dinner reservations. Everyone at the front desk was very helpful.
Frühstück (100%)
Excellent omelettes!
Restaurant (100%)
Preis / Leistung (100%)
Service (100%)
Lage (100%)
100%
von Kiran Khurana
2025-09-30
mehr Details
Zimmer (100%)
Sauberkeit (100%)
Frühstück (100%)
Restaurant (100%)
Preis / Leistung (100%)
Service (100%)
Lage (100%)
100%
von Kim
2025-09-30
We absolutely loved this hotel. The location, services, and staff were all top notch!
mehr Details
Zimmer (100%)
Sauberkeit (100%)
Frühstück (100%)
Restaurant (100%)
Preis / Leistung (100%)
Service (100%)
Lage (100%)
100%
von J Hale
2025-09-29
Very memorable. The staff was outstanding.
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Zimmer (100%)
Sauberkeit (100%)
Very welcoming and helpful.
Frühstück (100%)
Nice variety
Restaurant (100%)
Delicious! Our food was not only presented well, but the dessert was so pretty I took a picture of it. Our server all did a wonderful job.
Preis / Leistung (100%)
We loved the space in the room, loved the balcony and lived the water view. We did not care for the shower. It was awkward. It also had some mold growing on the colored surface directly over your head area.
Service (100%)
Lage (100%)
36%
Anonym
2025-09-29
mehr Details
Zimmer (80%)
Baustelle unmittelbar vor dem Fenster
Sauberkeit (40%)
Der Empfang war mäßig freundlich
Frühstück (100%)
Restaurant (100%)
Preis / Leistung (20%)
Das Zimmer war absurd klein für über 400 Fr. und ich konnte kaum um das Bett herumlaufen und noch dazu habe ich direkt auf die Baustelle geschaut
Service (20%)
Lage (20%)
100%
Anonym
2025-09-29
Our experience was full of positive experiences and free of any problems.
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Zimmer (100%)
The location made it very convenient to walk to shoos, restaurants, pastry shops. It was also so close to the Chapel Bridge, Jesuit Church, and so any important places of history. It was in the middle of Old Town Lucerne. And it was truly a 10 minute walk to the train station.
Sauberkeit (100%)
Everyone we encountered was friendly, professional, and was more than helpful about any need we had.
Frühstück (100%)
Restaurant (100%)
Preis / Leistung (100%)
Our room was perfect. The bed and linens were luxurious. The balcony gave an awesome view of the River Reuss.
Service (100%)
It was worth every dollar we paid.
Lage (100%)
So clean
96%
Anonym
2025-09-29
excellent; restaurant and bar was very comfo0rtable wth a great selection and variety; I thought comparable to restaurants outside the hotel, dinner was a good value. Enjoyed the vouxher for a drink at the bar.
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Zimmer (100%)
outstanding to town
Sauberkeit (100%)
Frühstück (100%)
Restaurant (100%)
Preis / Leistung (100%)
Confortable and enough room minimally
Service (80%)
Lage (100%)
100%
Anonym
2025-09-28
mehr Details
Zimmer (100%)
Sauberkeit (100%)
Frühstück (100%)
Restaurant (100%)
Preis / Leistung (100%)
Service (100%)
Lage (100%)
91%
Anonym
2025-09-28
mehr Details
Zimmer (100%)
Super Lage in der Altstadt, innert wenigen Minuten sind Schifflände und Bahnhof zu Fuss erreichbar. Trotzdem ruhig
Sauberkeit (100%)
Aufgestelltes, freundliches Team auch der Zusammenhalt untereinander war spürbar positiv
Frühstück (100%)
Sehr aufmerksame und überaus freundliche Bedienung Das Essen war hübsch angerichtet und mundete köstlich!
Restaurant (80%)
nur kurz besucht für den Willkommensdrink angenehme Atmosphäre, teilweise etwas eng
Preis / Leistung (100%)
Sehr gute Fenster, trotz Baustellen war nur wenig Lärm hörbar Zimmer war freundlich und hell gute Beleuchtung, sogar im Schrank!
Service (60%)
Dafür, dass das Frühstück nicht inbegriffen ist, war der Preis eher zu hoch
Lage (100%)
Alles sehr sauber, auch in den Schränken
94%
von Schultz, Andreasé-Michael
2025-09-28
freundliches Personal. gute Lage
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Zimmer (100%)
Sauberkeit (100%)
Frühstück (100%)
Restaurant (100%)
Preis / Leistung (100%)
Service (60%)
Lage (100%)
97%
von Pierre
2025-09-28
Very relaxing in outstanding comfort and quality
mehr Details
Zimmer (100%)
Right downtown close to everything
Sauberkeit (100%)
Couldn’t ask for better
Frühstück (100%)
Restaurant (100%)
Food quality and presentation excellent
Preis / Leistung (100%)
Great amenities and coffee machine
Service (80%)
Lage (100%)
92%
Anonym
2025-09-28
Very good.
mehr Details
Zimmer (100%)
Super location.
Sauberkeit (80%)
Staff very helpful except for one female hostess in restaurant.
Frühstück (100%)
Restaurant (100%)
Preis / Leistung (80%)
Great location and view but room and balcony are very small.
Service (80%)
Lage (100%)
94%
Anonym
2025-09-28
Ausgezeichnet!
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Zimmer (100%)
Sauberkeit (100%)
Frühstück (80%)
Restaurant (100%)
Preis / Leistung (100%)
Service (80%)
Lage (100%)
100%
Anonym
2025-09-27
Fantastic
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Zimmer (100%)
Sauberkeit (100%)
Frühstück (100%)
Restaurant (100%)
Preis / Leistung (100%)
Awesome
Service (100%)
Lage (100%)
96%
Anonym
2025-09-26
Wonderful
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Zimmer (100%)
Can't beat the location right on the water and walking right outside to tons of shops and restaurants.
Sauberkeit (100%)
Frühstück (100%)
Restaurant (100%)
Preis / Leistung (100%)
Gorgeous views from the balcony, lovely decor.
Service (80%)
It was the priciest hotel of our stay in Switzerland, and we could have stayed in an all-inclusive elsewhere for the same price, but we still felt that it was worth the splurge.
Lage (100%)
97%
von Steven Decker
2025-09-26
We loved the place. Our room (500) was fabulous. The terrace/restaurant/bar was gorgeous. The location was perfect. I had concerns about navigating the pedestrian zone, but the directions and the valet parking were excellent. The best thing, though, was the staff.
mehr Details
Zimmer (100%)
Sauberkeit (100%)
The staff was charming and helpful, both at reception and in the dining area/bar.
Frühstück (100%)
Restaurant (100%)
Preis / Leistung (100%)
Service (80%)
Lage (100%)
100%
von Susan miller
2025-09-26
Loved lucerne and loved des Balances!!
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Zimmer (100%)
Sauberkeit (100%)
Frühstück (100%)
Restaurant (100%)
Preis / Leistung (100%)
very clean spacious room and bath with very comfortable bed
Service (80%)
Lage (100%)
100%
Anonym
2025-09-26
Wonderful. We had a lovely stay.
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Zimmer (100%)
The location was perfect. Easy access to restaurants, shops and local sites. Very close to the train station.
Sauberkeit (100%)
Everyone was very helpful, professional and friendly.
Frühstück (100%)
A wonderful breakfast buffet and the menu items were delicious.
Restaurant (100%)
Preis / Leistung (100%)
The room was lovely, clean, spacious and had a wonderful view.
Service (100%)
We were very happy with the accomodations.
Lage (100%)
Spotlessly clean.
94%
von Jan
2025-09-25
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Zimmer (100%)
Sauberkeit (100%)
Frühstück (80%)
Restaurant (100%)
Preis / Leistung (100%)
Service (80%)
Lage (100%)
100%
von Robert Brown
2025-09-25
Delightful.
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Zimmer (100%)
Excellent location on the river in the old city.
Sauberkeit (100%)
Very pleasant and helpful at all times.
Frühstück (100%)
Very nice buffet and extensive a la carte menu.
Restaurant (100%)
An elegant restaurant with first class service and gourmet food. The menu contains a nice variety of selections and with new choices every day. The outdoor seating on the river is closed to pedestrian traffic so you can dine in a quiet and private outdoor environment.
Preis / Leistung (100%)
The room was clean, comfortable, nicely furnished and well provisioned with such amenities as toiletries and coffee supplies. The beds were very comfortable with quality sheets and pillows. Housekeeping services were prompt and thorough.
Service (100%)
I paid what I expected to and it was well worth it.
Lage (100%)
Faultless.
46%
von Adrianus Niemeijer
2025-09-25
Wij verwachten als hotelgasten meer luxe en uitstraling is.
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Zimmer (60%)
Verder geen opmerking
Sauberkeit (60%)
Mag ook duidelijk uitleggen.
Frühstück (60%)
Terras is top en heb geen restaurant gezien.
Restaurant (100%)
Preis / Leistung (20%)
Kamer 25 m2 zonder uitzicht (tegenover kantoor) zonder ontbijt voor Fr 385,80 is gewoon opgelicht.
Service (20%)
Veel te duur voor kleine hotelkamer
Lage (60%)
Kan beter en elke hoek vol stof en vuil.
100%
von Claire Kramer
2025-09-25
One of the best hotels in Switzerland. I love it and will be back!
mehr Details
Zimmer (100%)
Convenient to Old Toen and shopping.
Sauberkeit (100%)
Very helpful and courteous!
Frühstück (60%)
Restaurant (100%)
Preis / Leistung (100%)
Beautiful spacious room. Amazingly decorated with everything needed.
Service (100%)
Lage (100%)
90%
von Martin Gelb
2025-09-25
Very satisfactory we were very pleased with our choice
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Zimmer (100%)
Can not be better
Sauberkeit (100%)
Frühstück (100%)
Restaurant (80%)
Preis / Leistung (80%)
Shower a bit small
Service (80%)
Expensive but very good
Lage (100%)
100%
von Jennifer modisett
2025-09-25
Wonderful people, service, location and room and breakfast. Loved it.
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Zimmer (100%)
Sauberkeit (100%)
Frühstück (100%)
Restaurant (80%)
Preis / Leistung (100%)
Service (100%)
Lage (100%)
80%
von D.Wernikoff
2025-09-24
Fine
mehr Details
Zimmer (100%)
Lovely location but very difficult to access.
Sauberkeit (100%)
very helpful and attentive
Frühstück (80%)
Good food, good service, expensive
Restaurant (80%)
nothing special except the lovely terrace
Preis / Leistung (60%)
the room is small, no need to fill it with unnecessary furniture; windows directly facing a construction site (noisy)
Service (60%)
expensive for a somewhat uncomfortable room with no view
Lage (80%)
perfect
73%
Anonym
2025-09-24
After staying at several 4 and 5 star hotels you would need to improve I would call you a 3 star no pool or spa but I did enjoy the location.
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Zimmer (60%)
We thought the central location was good.
Sauberkeit (80%)
The front desk staff were very helpful
Frühstück (100%)
Food was high quality and very tasty
Restaurant (80%)
Preis / Leistung (60%)
The bed duvets were to hot for this time of year and the climate control in the room didn’t cool the room down.
Service (60%)
we thought it was overpriced for the quality of the property
Lage (80%)
We had to ask for an additional bar of soap on our 3rd day
96%
von Eric Lopez
2025-09-24
mehr Details
Zimmer (100%)
Excellent location for exploring Lucerne and the surrounding area.
Sauberkeit (100%)
Staff was exceptionally friendly and helpful!!
Frühstück (100%)
Restaurant (80%)
Preis / Leistung (80%)
The air freshener/diffuser in the bathroom had an overpowering scent and we had to put it on the balcony.
Service (100%)
Lage (100%)
85%
Anonym
2025-09-24
Great location and beautiful room but pricey.
mehr Details
Zimmer (100%)
Sauberkeit (80%)
Frühstück (80%)
Restaurant (80%)
Preis / Leistung (100%)
Service (60%)
Lage (100%)
94%
Anonym
2025-09-24
Das ganze Ergebnis war sehr zufriedend und angenehm und hat unsere Erwartungen erfüllt. Wir haben uns sehr wohl gefüllt. Die zusätzliche Kleinigkeiten (z.B. das Schokolade und die Caramels) waren sehr geschätzt, weil sie etwas besonderes waren.
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Zimmer (100%)
Es gefällt uns, dass das Hotel sich im Altstadt befindet.
Sauberkeit (100%)
Frühstück (100%)
Die Auswahl war sehr breit, und das Essen war sehr fein (vor allem die Omlette).
Restaurant (100%)
Das Essen war, wie immer, hervoragend. Die Dienstleistung war auch sehr gut.
Preis / Leistung (80%)
Das Zimmer und Badezimmer waren sehr schön eingerichtet, aber sie waren sehr klein für den Preis den wir bezahlt haben.
Service (80%)
Siehe bitte meine Antwort zu Frage #1.
Lage (100%)
100%
von Maiones loved Lucerne
2025-09-23
One of our best travel experiences.
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Zimmer (100%)
Easy walking and beautiful view
Sauberkeit (100%)
The entire staff was very responsive and can speak many languages well
Frühstück (100%)
Our anniversary 50 th dinner was best ever.
Restaurant (100%)
Bar could make a special drink
Preis / Leistung (100%)
Clean and always presented well
Service (100%)
Lage (100%)
100%
Anonym
2025-09-23
Very enjoyable
mehr Details
Zimmer (100%)
Sauberkeit (100%)
Frühstück (100%)
Restaurant (100%)
Preis / Leistung (100%)
Service (100%)
Lage (100%)
100%
Anonym
2025-09-23
Wonderful!!
mehr Details
Zimmer (100%)
Sauberkeit (100%)
Frühstück (100%)
Restaurant (100%)
Preis / Leistung (100%)
Service (100%)
Lage (100%)
92%
von Sanghyun Han
2025-09-23
mehr Details
Zimmer (100%)
Sauberkeit (100%)
Frühstück (100%)
Restaurant (100%)
Preis / Leistung (100%)
Clean~~
Service (60%)
Lage (100%)
95%
von Juan
2025-09-23
Excelente y la atencion muy buena
mehr Details
Zimmer (100%)
Muy centrica
Sauberkeit (100%)
Frühstück (100%)
Toda la comida excelente
Restaurant (100%)
La terraza con vistas hermosas
Preis / Leistung (100%)
Muy buenas instalaciones y limpiasñ
Service (80%)
Lage (100%)
56%
von Maier Konrad & Marie-Louise
2025-09-23
mehr Details
Zimmer (100%)
Siehe oben
Sauberkeit (100%)
Frühstück (100%)
Restaurant (100%)
Preis / Leistung (20%)
Entspricht nicht dem Preis!! Sooo klein! ! Blick auf die Reuss (extra erwäjnt bei Bestellung) nur durch die Balustrade möglich!
Service (40%)
Lage (20%)
96%
Anonym
2025-09-22
mehr Details
Zimmer (100%)
Sauberkeit (100%)
Frühstück (100%)
Restaurant (100%)
Preis / Leistung (100%)
Service (80%)
Lage (100%)
100%
von Rudolf, Ingeborg und Tochter Barbara Aberle
2025-09-21
Es war wie bereits beim1-mal AUSGEZECHNET: Unserer Tochter hat der Aufenthalt bestens gefallen. Sie war noch nie in Luzern.
mehr Details
Zimmer (100%)
Sauberkeit (100%)
Frühstück (100%)
Restaurant (100%)
Preis / Leistung (100%)
Service (100%)
Lage (100%)
97%
Anonym
2025-09-21
mehr Details
Zimmer (100%)
Beautiful view
Sauberkeit (100%)
Frühstück (80%)
Food was good. Service was very slow. Took 25 minutes to get menu and water after we were seated.
Restaurant (100%)
Preis / Leistung (100%)
Service (100%)
Lage (100%)
100%
Anonym
2025-09-21
mehr Details
Zimmer (100%)
Sauberkeit (100%)
Frühstück (80%)
Restaurant (100%)
Preis / Leistung (100%)
Service (100%)
Lage (100%)
100%
von Carol
2025-09-21
We felt welcomed from the moment we checked in. To us first impressions are everything
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Zimmer (100%)
Sauberkeit (100%)
Frühstück (100%)
Restaurant (100%)
Preis / Leistung (100%)
Within minutes of checking into our room a lovely young lady showed up with a bottle of wine and snacks
Service (100%)
Lage (100%)
95%
von Vicki Nelson
2025-09-20
Good
mehr Details
Zimmer (100%)
Sauberkeit (100%)
Frühstück (100%)
Wonderful
Restaurant (100%)
Preis / Leistung (80%)
The bathroom needs a few things to make it better
Service (80%)
The bathroom wasn’t the best
Lage (100%)
74%
Anonym
2025-09-20
mehr Details
Zimmer (80%)
Sauberkeit (80%)
Frühstück (80%)
Restaurant (80%)
Preis / Leistung (60%)
Service (40%)
Lage (100%)
97%
Anonym
2025-09-19
Outstanding.
mehr Details
Zimmer (100%)
Very convenient to everything we wanted to see on our trip.
Sauberkeit (100%)
Very helpful and spoke multiple languages to help guests from many places.
Frühstück (100%)
Excellent meals.
Restaurant (80%)
Wish there could have been more seating in the bar lounge area but tables were set up for lunch and dinner.
Preis / Leistung (100%)
Large room with a beautiful view.
Service (100%)
What you would expect to pay for a high end hotel with an excellent location.
Lage (100%)
96%
von Jill wallace
2025-09-18
Excellent choice
mehr Details
Zimmer (100%)
Sauberkeit (100%)
Frühstück (100%)
Restaurant (80%)
Preis / Leistung (100%)
Service (80%)
Lage (100%)
94%
von Sartori Scherler
2025-09-18
Gemäss bereits abgegebenen Feedback. Top!
mehr Details
Zimmer (100%)
Sauberkeit (100%)
Top, 5!
Frühstück (100%)
Restaurant (100%)
Preis / Leistung (80%)
etwas ringhörig aber sonst sehr schön
Service (80%)
Betrifft nur das Zimmer
Lage (100%)
100%
von Dr. Tracy Nagakura
2025-09-17
We loved staying at Hotel des Balances. We were provided with an excellent room with excellent views. Staying here made our Luzern visit even more comfortable and enjoyable.
mehr Details
Zimmer (100%)
Excellent location! Convenient and walkable to everywhere we wanted to go.
Sauberkeit (100%)
The staff welcomed us warmly, and professionally. Helped us with all of our needs
Frühstück (100%)
Full complement of hot and cold choices. Wonderful breakfast to start our day.
Restaurant (100%)
Best part was the wait staff. Accommodated our every need courteously, respectfully and professionally.
Preis / Leistung (100%)
Great view, spacious room with every amenity expected. Good supply of electrical outlets and good wi-fi.
Service (100%)
We were completely happy and satisfied with everything provided to us.
Lage (100%)
Very clean, no artificial scents to hide anything unpleasant.
96%
von James K i no shi ta
2025-09-17
very good. Our favourite ho te l.
mehr Details
Zimmer (100%)
Sauberkeit (100%)
Frühstück (100%)
Restaurant (100%)
Preis / Leistung (100%)
Service (80%)
Lage (100%)
90%
Anonym
2025-09-17
We enjoyed the breakfast and location of the hotel. The staff was very friendly and helpful. We wish the room was a little larger or configured to make it easier for large luggage.
mehr Details
Zimmer (100%)
Perfect
Sauberkeit (100%)
Everyone was helpful and friendly
Frühstück (100%)
Restaurant (100%)
Preis / Leistung (60%)
The room was small given that we were traveling with a lot of luggage
Service (80%)
Lage (100%)
88%
von Jules
2025-09-17
Really good. Would recommend.
mehr Details
Zimmer (100%)
Perfect location- central, but not noisy.
Sauberkeit (80%)
Practically everyone was really lovely. But the blonde, male waiter on Sunday morning was not. There was a table for 2 free at the window so I went to sit down. He rushed over and asked 'Can't you read? This is reserved' and pointed to the tiny card I had missed. Firstly, this was incredibly rude. Secondly, how was someone able to reserve a breakfast table? Thirdly, no one sat there before we finished breakfast. He should be reprimanded. Staff in restaurant and reception seemed to change each day.
Frühstück (80%)
See above. Buffet is excellent. Bacon was too greasy for our taste. But everything else was really good.
Restaurant (100%)
Bar staff were all fabulous and the bar menu reasonably priced (for Switzerland). Quality of food was excellent.
Preis / Leistung (80%)
The room was actually very clean and comfortable, with a fabulous view and balcony, but our first impression was not good. The bedspread was ugly and looked lumpy, towels very thin, and no robes. This was, however, very quickly corrected.
Service (80%)
We found Swiss prices very high everywhere!
Lage (100%)
100%
von Barone Pascal
2025-09-17
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Zimmer (100%)
Sauberkeit (100%)
Frühstück (80%)
Restaurant (100%)
Preis / Leistung (100%)
Service (100%)
Lage (100%)
94%
Anonym
2025-09-16
Wonderful location, very good food. Clean hotel and rooms with great staff.
mehr Details
Zimmer (100%)
Perfect location on river and close to KKL
Sauberkeit (100%)
Exceptionally friendly
Frühstück (100%)
Restaurant (100%)
Preis / Leistung (60%)
Better storage
Service (100%)
Lage (100%)
96%
von Richard
2025-09-16
Amazing. And look forward to coming back
mehr Details
Zimmer (100%)
Sauberkeit (100%)
Patrick our bartender was amazing. He made a dinner recommendation that totally made our trip special. Thanks he is great
Frühstück (100%)
Patrick was super helpful and a great conversationalist
Restaurant (100%)
Preis / Leistung (100%)
Beautiful Room
Service (80%)
A hit pricy
Lage (100%)
80%
von mariaux
2025-09-16
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Zimmer (60%)
Sauberkeit (80%)
Frühstück (80%)
Restaurant (100%)
Preis / Leistung (80%)
Service (80%)
Lage (100%)
La chambre n'était pas faite une des 3 nuits
96%
von Whitehead
2025-09-16
Very pleasant stay.
mehr Details
Zimmer (100%)
Sauberkeit (100%)
Frühstück (100%)
Outstanding food and service
Restaurant (100%)
Preis / Leistung (80%)
Very small
Service (100%)
Lage (100%)
88%
von Giacomo Marchetti
2025-09-16
mehr Details
Zimmer (80%)
Sauberkeit (100%)
Frühstück (100%)
Restaurant (100%)
Preis / Leistung (80%)
Service (80%)
Lage (100%)
100%
von Des Harris
2025-09-16
Very enjoyable and satisfying.
mehr Details
Zimmer (100%)
In the heart of the old town.
Sauberkeit (100%)
Very helpful, including the restaurant staff.
Frühstück (100%)
Restaurant (100%)
Preis / Leistung (100%)
Clean, tidy and creative decor.
Service (100%)
High quality at a good price.
Lage (100%)
Spotless.
95%
Anonym
2025-09-16
Wir sind rundum zufrieden
mehr Details
Zimmer (100%)
Sauberkeit (100%)
Frühstück (100%)
Restaurant (100%)
Preis / Leistung (100%)
Service (80%)
Lage (100%)
100%
Anonym
2025-09-16
My thanks to your staff for their kind help at all times,
mehr Details
Zimmer (100%)
Sauberkeit (100%)
Frühstück (100%)
Restaurant (100%)
Preis / Leistung (100%)
Service (100%)
Lage (100%)
100%
Anonym
2025-09-15
mehr Details
Zimmer (100%)
Sauberkeit (100%)
The staff was tremendous!
Frühstück (100%)
Restaurant (100%)
Preis / Leistung (100%)
It was a little tight, but the drawer and closet space was very good and allowed us to unpack completely during our stay. Of course we loved our view of the lake and church and it was a plus having a little balcony we could sit on and have coffee in the morning. A wonderful experience! Everybody in the hotel was so pleasant and helpful.
Service (100%)
Lage (100%)
100%
von D. Peart
2025-09-15
We really enjoyed our stay in Zermatt. Beautiful views everywhere you look. Hiking is strenuous but worth the hike! Many restaurants to choose from serving pizza to gourmet meals and traditional Switzerland food.
mehr Details
Zimmer (100%)
View of Matterhorn was superb
Sauberkeit (100%)
Everyone very friendly and helpful
Frühstück (100%)
Full breakfast served. Delicious
Restaurant (100%)
Preis / Leistung (100%)
Service (100%)
Lage (100%)
82%
von Tomas
2025-09-15
mehr Details
Zimmer (80%)
Sauberkeit (100%)
Frühstück (60%)
Restaurant (80%)
Preis / Leistung (80%)
Service (80%)
Lage (100%)
100%
Anonym
2025-09-15
Excellent
mehr Details
Zimmer (100%)
Next to Champs de Lysee
Sauberkeit (100%)
Great customer service
Frühstück (60%)
Restaurant (80%)
Preis / Leistung (100%)
Excellent hotel - clean with nice decor and great customer service l!
Service (100%)
Reasonable price
Lage (100%)
91%
von Brooke fry
2025-09-14
Excellent except the beds. The shower didn't have much pressure but that is expected in an old hotel
mehr Details
Zimmer (100%)
Great to be in the center of everything
Sauberkeit (100%)
Everyone was so nice and helpful
Frühstück (100%)
The food was wonderful and so was the ataff
Restaurant (100%)
Everything was great I liked the smaller portions. Staff was great
Preis / Leistung (80%)
The beds are the worst I have ever slept in. They are hard so hard our bodies hurt sleeping on them
Service (60%)
If the beds where up to date I would have given a 5
Lage (100%)
77%
von Dr.Bernfried Moosmann und Viola Suhle-Moosmann uhle-
2025-09-14
Ein Haus zum Wohlfühlen! Bei der Zimmerreservierung gab es eine Irritation. Zum ersten Mal seit zahlreichen Aufenthalten. Beim Check-in erhielten wir jedoch die positive Mitteilung, das gewünschte Zimmer beziehen zu können.
mehr Details
Zimmer (80%)
Siehe Kommentar oben, dem ist nichts hinzuzufügen.
Sauberkeit (40%)
den Mitarbeitern ein großes Lob. Besonders das Engagement und die Motivation von Frau Pinzaru seien hier zu betonen. Wir würden US freuen, Frau Pinzaru anlässlich eines weiteren Aufenthaltes wieder zu sehen.
Frühstück (80%)
Siehe Begründung 5
Restaurant (80%)
empfehlenswert allerdings wird mit der Zuteilung von Brötchen oder, zur feinen Vorspeise und zum Amuse-Gueule sehr gespart.
Preis / Leistung (100%)
logieren seit vielen Jahren im bevorzugten Zimmer.
Service (40%)
Aufgrund der Wechselkurssituation, für Nichtschweizer teuer!
Lage (100%)
Der Kosmetikeimer könnte abends, bei Bedarf, geleert werden.
96%
Anonym
2025-09-14
A very nice comfortable hotel. Very well situated. The most beautiful view from the balcony.
mehr Details
Zimmer (100%)
Sauberkeit (100%)
Frühstück (100%)
Restaurant (80%)
Preis / Leistung (100%)
Service (80%)
Lage (100%)
96%
von Joell Ritchey
2025-09-14
mehr Details
Zimmer (100%)
Sauberkeit (100%)
So impressed with the staff! Especially the gentlemen who helped rearrange our bed!
Frühstück (100%)
Restaurant (80%)
Preis / Leistung (100%)
Service (80%)
Lage (100%)
100%
Anonym
2025-09-14
It was perfect. The setting ,staff ,meals help from concierge couldn’t have been better. Can hardly wait to return. Had a wonderful carrot and lime soup with Great Performance tour on September 8. Is it possible to get the recipe from your amazing chef? Thank you.
mehr Details
Zimmer (100%)
loved the setting on the river
Sauberkeit (100%)
from the desk to restaurant and cleaning staff all the best
Frühstück (100%)
Loved the choices
Restaurant (100%)
Every meal was delicious. When we didn’t order a first course but someone at the table did a little appetizer was served to us.
Preis / Leistung (100%)
Loved the view . Room 501 small but efficient
Service (100%)
Lage (100%)
100%
von Michael Ritter
2025-09-13
We thoroughly enjoyed all the facilities we chose to use
mehr Details
Zimmer (100%)
Esay to walk to all the historical locations, lake piers and the KKL concert hall
Sauberkeit (100%)
All hotel personnel were attentive, courteous and helpful
Frühstück (100%)
The morning wait staff were wonderful!
Restaurant (100%)
Good food
Preis / Leistung (100%)
Comfortably spacious
Service (100%)
Lage (100%)
100%
Anonym
2025-09-13
mehr Details
Zimmer (100%)
Sauberkeit (100%)
Frühstück (100%)
Restaurant (100%)
Preis / Leistung (100%)
Service (100%)
Lage (100%)
97%
Anonym
2025-09-13
mehr Details
Zimmer (100%)
Sauberkeit (100%)
Frühstück (80%)
Restaurant (100%)
Preis / Leistung (100%)
Excellent service
Service (100%)
Lage (100%)
84%
Anonym
2025-09-12
Very good staff
mehr Details
Zimmer (100%)
Sauberkeit (100%)
Frühstück (80%)
Restaurant (100%)
Preis / Leistung (60%)
Service (60%)
Lage (100%)
100%
von Orriere Stephane
2025-09-12
excellente
mehr Details
Zimmer (100%)
Centre ville et calme
Sauberkeit (100%)
Frühstück (100%)
Ambiance agréable...vivant..beautè du lieu
Restaurant (100%)
Preis / Leistung (100%)
vue rivière...ville
Service (100%)
Lage (100%)
95%
Anonym
2025-09-12
mehr Details
Zimmer (100%)
Sauberkeit (100%)
Frühstück (100%)
Restaurant (100%)
Preis / Leistung (80%)
We would have liked to the room faced to river side. if there is bath tub in the room, it is certainly one of the best hotel we have staied. it was, anyway super!
Service (80%)
Lage (100%)
97%
von Peg Neuhauser
2025-09-12
We loved the hotel. Our room was beautiful, spacious, and the beds were comfortable
mehr Details
Zimmer (100%)
Sauberkeit (100%)
Frühstück (80%)
Restaurant (100%)
Preis / Leistung (100%)
Service (100%)
Lage (100%)
80%
Anonym
2025-09-12
Despite my comments the staff were all polite and friendly but professional. The room itself was absolutely wonderful. Only positive comments there. Only negatives were what I commented on, Breakfast and luggage service.
mehr Details
Zimmer (100%)
Sauberkeit (80%)
Frühstück (40%)
Overpriced and fair to poor buffet. Eggs to order were good.
Restaurant (100%)
Preis / Leistung (100%)
Service (60%)
For the price breakfast should be included. You also need to have someone available to carry luggage up and down entrance stairs. Elderly guests struggling with luggage is not acceptable
Lage (100%)
100%
von Mohamad
2025-09-12
Fantastic
mehr Details
Zimmer (100%)
Sauberkeit (100%)
Frühstück (40%)
Restaurant (100%)
Preis / Leistung (100%)
Service (100%)
Lage (100%)
97%
von Stella Sayles
2025-09-12
I enjoyed very much my visit and hope I’ll have opportunities for more visits. Thank you
mehr Details
Zimmer (100%)
Perfect
Sauberkeit (100%)
Outstanding
Frühstück (100%)
Choice and quality are very good
Restaurant (100%)
Service and food excellent
Preis / Leistung (80%)
Bath/shower is difficult
Service (100%)
Lage (100%)
Excellent
82%
Anonym
2025-09-11
Quite nice
mehr Details
Zimmer (100%)
Sauberkeit (80%)
Frühstück (80%)
Restaurant (60%)
Preis / Leistung (80%)
Not enough horizontal surfaces, especially in bathroom. Could be shelves above toilet.
Service (80%)
Lage (100%)
100%
von Phil West
2025-09-11
mehr Details
Zimmer (100%)
Sauberkeit (100%)
Frühstück (100%)
Restaurant (100%)
Preis / Leistung (100%)
Service (100%)
Lage (100%)
88%
Anonym
2025-09-11
Wir haben uns sehr wohl gefühlt in dem Hotel, sonst wären wir auch nicht so ofr gekommen. Wir waren das 9. Mal im Hotel, was für sich spricht, allerdings mit einigen Jahren Unterbrechung.
mehr Details
Zimmer (80%)
Sauberkeit (100%)
Von der Freundlichkeit und Hilfsbereitschaft waren wir sehr angetan
Frühstück (80%)
Restaurant (100%)
sehr gute Auswahl an Gerichten und alles sehr schmackhaft
Preis / Leistung (80%)
Das Zimmer ist sehr schön, aber es fehlte eine Möglichkeit, die Garderobe aufzuhängen und der Anteil am Schrank für Kleidung ist knapp bemessen. Der Wasserdruck in der Badewanne ist sehr gering.
Service (80%)
Lage (100%)
Die Badewanne müsste richtig geputzt werden
53%
von Mechthildis Brueren
2025-09-11
Da die hautnahe Baustelle mit Geräuschbelästigung bei der Buchung nicht angekündigt wurde und ein entsprechender Zimmerpreisnachlass abrupt von dem Hotelmitarbeiter abgelehnt wurde ist eine Empfehlung obsolet !
mehr Details
Zimmer (80%)
Frühzeitige Mitteilung bei der Zimmerreservierung bzg. Baustellenbelästigung und Zimmerpreisnachlass dadurch bedingt !
Sauberkeit (40%)
Frühstück (80%)
Restaurant (100%)
Preis / Leistung (80%)
Hoher Badewanneneinstieg . Baustelle am Nachbargebäude . Ab 7:00 Uhr dadurch erhebliche Geräuschbelästigung . Zimmerpreis dadurch vollkommen überzogen ! Ein Nachlass wurde unverständlicherweise nicht gestattet . ! Eine Empfehlung daraus resultierend obsolet !
Service (20%)
Lage (20%)
97%
Anonym
2025-09-10
mehr Details
Zimmer (100%)
Sauberkeit (100%)
Great staff. Front desk, Julianna was fabulous with everything from check in, to what to do, dinner recommendations. The servers in the restaurant were also fabulous!
Frühstück (100%)
Great selection. Great buffet. Great menu. Extremely friendly and helpful staff
Restaurant (100%)
We are diner outside in the terrace! Again, every attention to detail was taken care of
Preis / Leistung (80%)
Very clean. Very large. Great view!
Service (100%)
Lage (100%)
100%
von Andrea
2025-09-10
Sehr schönes sehr gut geführtes Hotel.
mehr Details
Zimmer (100%)
Sauberkeit (100%)
Frühstück (100%)
Restaurant (100%)
Preis / Leistung (100%)
Service (100%)
Lage (100%)
100%
Anonym
2025-09-10
Génial Merci
mehr Details
Zimmer (100%)
Sauberkeit (100%)
Frühstück (100%)
Restaurant (100%)
Preis / Leistung (100%)
Super Merci
Service (100%)
Lage (100%)
94%
Anonym
2025-09-09
Feels like home
mehr Details
Zimmer (80%)
Sauberkeit (100%)
Frühstück (100%)
Nice breakfast but could be much nicer if breakfast could be included in the price of the room. It’s feels strange that each piece of bread us calculated or if hot water is charged (3 francs and a bit of hot milk 5 francs, as happened to me one morning)…
Restaurant (100%)
Very good choice and wonderfully prepared
Preis / Leistung (100%)
Service (80%)
Lage (100%)
93%
Anonym
2025-09-08
mehr Details
Zimmer (100%)
Sauberkeit (100%)
Frühstück (80%)
Restaurant (100%)
Preis / Leistung (100%)
Service (80%)
Ich würde den Plastik ganz rauslassen! Die einzelne Portionen von Butter und Margarine in Plastik verpackt sind umweltunfreundlich und man kann sich leicht ein Stück Butter schneiden…
Lage (100%)
100%
Anonym
2025-09-08
Amazing hotel.
mehr Details
Zimmer (100%)
Sauberkeit (100%)
Frühstück (100%)
Restaurant (100%)
Preis / Leistung (100%)
Service (100%)
Lage (100%)
88%
Anonym
2025-09-08
Schönes Ambiente, zentral gelegen!
mehr Details
Zimmer (100%)
Sauberkeit (100%)
Frühstück (80%)
Gerne hätten wir vorab gewusst, dass wir zum Frühstück vorzugsweise einen Tisch reservieren sollten da das Restaurant sehr gut besetzt war.
Restaurant (80%)
Preis / Leistung (100%)
Service (60%)
Lage (100%)
94%
Anonym
2025-09-08
mehr Details
Zimmer (100%)
Sauberkeit (100%)
Frühstück (80%)
Ein rundum perfekter Aufenthalt, bei dem kaum Wünsche offenblieben. Einziger Verbesserungsvorschlag: Beim Frühstück würde eine kleine Eingangskontrolle sowie ein Mitarbeiter, der die Gäste zum Tisch begleitet, den ohnehin hervorragenden Service zusätzlich abrunden
Restaurant (100%)
Preis / Leistung (100%)
Service (80%)
Lage (100%)
100%
von Dave Geschwind
2025-09-07
mehr Details
Zimmer (100%)
We had a water view with a balcony and amazing to sit out there and enjoy the view.
Sauberkeit (100%)
Frühstück (100%)
Every dish was amazing! Staff very friendly and helpful.
Restaurant (100%)
Preis / Leistung (100%)
The coffee set up was the best I have experienced. Room large and comfortable.
Service (100%)
Lage (100%)
100%
von Maisy Hengesch
2025-09-07
mehr Details
Zimmer (100%)
Sauberkeit (100%)
Frühstück (100%)
Restaurant (100%)
Preis / Leistung (100%)
Service (100%)
Lage (100%)

Best Customer Service 2025

Wir sind ausgezeichnet!
Das Hotel des Balances wurde von der Schweizerischen Hotelfachschule Luzern mit dem Status Outstanding im Bereich Best Customer Service 2025 prämiert.
Vielen Dank an unser Team und unsere Gäste – wir freuen uns, Sie weiterhin mit erstklassigem Service zu verwöhnen!