80%

Anonym
2026-06-27

Wonderful! Loved your hotel and the location! The welcome drink and the way you served it was perfect.

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (keine Bewertung)

Restaurant (keine Bewertung)

Preis / Leistung (60%)

Nice, but a little bit small room..

Service (40%)

Would like a better offer for the small room in the back of the building. Also, are there better offerings for "seniors"?

Lage (100%)

97%

von Markus SchÃ¼rpf
2026-06-27

Hat alles gepasst und wir haben unseren Aufenthalt mit diesem Gourmet-Package sehr genossen.

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Zimmer (100%)

Sauberkeit (100%)

Soeziell im Restaurant war der Service sehr nett und zuvorkommend

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (80%)

Lage (100%)

100%

Anonym
2026-06-27

Excellent!

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

100%

von HÃ¥vard Olerud Eriksen
2026-06-26

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Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

97%

Anonym
2026-06-26

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (80%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

100%

von Mariella Valdivis Torres
2026-06-26

Would definitely come back.

mehr Details

Zimmer (100%)

Wonderful location

Sauberkeit (100%)

Very helpful and attentive

Frühstück (100%)

Restaurant (80%)

Preis / Leistung (100%)

Beautiful room and spacious

Service (100%)

Lage (100%)

97%

Anonym
2026-06-25

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Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (80%)

Lage (100%)

77%

von Sam White
2026-06-25

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Zimmer (100%)

Sauberkeit (60%)

Bar prices were too high

Frühstück (80%)

Restaurant (60%)

Preis / Leistung (80%)

The room was nice however there is a small brown shelf mounted in the corner above the toilet. Every time Iâve been down to open the toilet lid and stood back up. I would smack my head on the corner of that shelf not a good location for people who are tall anyway.

Service (60%)

Lage (100%)

97%

von Shawn Hodges
2026-06-25

Perfect location and the staff was amazing. Room was well appointed and always fresh.

mehr Details

Zimmer (100%)

Perfectly situated in Old Town. We walked everywhere. You can even walk to and from the train station.

Sauberkeit (100%)

Staff handled everything for us. When we arrived we didnât have anything planned. The staff made recommendations and reservations for us.

Frühstück (100%)

Vanessa was our server and she was a breath of fresh air. Everyone was very helpful and attentive

Restaurant (100%)

Preis / Leistung (100%)

The room was lively with an amazing view.

Service (80%)

Switzerland in general is very expensive.

Lage (100%)

Every time we returned to our room it was fresh

100%

Anonym
2026-06-24

Love your hotelâ¦Iâll be back

mehr Details

Zimmer (100%)

Perfect location

Sauberkeit (100%)

Very friendly and helpful

Frühstück (100%)

Restaurant (100%)

Exceptional

Preis / Leistung (100%)

Small but comfortable for 1 person. I had everything I needed. Very nice

Service (100%)

I

Lage (100%)

Spotless

94%

von Susan Stanley
2026-06-24

We loved our stay. It was close to everything including the train station. We will be back for sure.

mehr Details

Zimmer (100%)

Sauberkeit (80%)

Frühstück (80%)

Restaurant (100%)

Preis / Leistung (100%)

We had 2 rooms 1 the air conditioning was amazing the other was not great but doable.

Service (100%)

Lage (100%)

76%

Anonym
2026-06-23

Nice hotel and location. Overpriced for what it is.

mehr Details

Zimmer (100%)

Sauberkeit (80%)

Frühstück (60%)

Overpriced for what is it.

Restaurant (100%)

Preis / Leistung (80%)

Service (40%)

Lage (100%)

96%

Anonym
2026-06-23

Ausgezeichnet

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Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (80%)

Lage (100%)

97%

von KÃ¶ppen
2026-06-23

WunderschÃ¶nes Hotel

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Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (80%)

Lage (100%)

97%

Anonym
2026-06-22

Beautiful hotel, lovely staff, will hope to come back again.

mehr Details

Zimmer (100%)

Amazing location near to station & shops

Sauberkeit (100%)

All staff were extremely helpful and cheerful.

Frühstück (100%)

Excellent choices for breakfast with plenty of coffee. Staff were very attentive

Restaurant (100%)

Very high standard of both food & staff

Preis / Leistung (100%)

The room was very pleasant with a wonderful view of the river. The air conditioning also worked very well. The pillows were too soft.

Service (80%)

The whole country was expensive

Lage (100%)

Immaculate

72%

Anonym
2026-06-22

Ich war eher enttÃ¤uscht. Zimmer klein und mit zu vielen MÃ¶belstÃ¼cken. Badezimmer war bei Check-in nicht bereit (das erwarte ich einfach bei dieser Hotelkategorie). TV hatte StÃ¶rung (auch das sollte nicht passieren). Am Abreisetag klopfte es um 11 Uhr an der TÃ¼r. Ich kam gerade aus der Dusche. Mitarbeiter fragte, ob ich Kaffee oder Tee brauche. Warum, wenn man spÃ¤testens um 12 Uhr auschecken muss und die Schublade noch vollgepackt ist mit Tee und Kaffee? Das war unnÃ¶tiger Stress.

mehr Details

Zimmer (80%)

Sauberkeit (80%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (60%)

Das Zimmer ist eher klein und mit zu vielen MÃ¶beln bestÃ¼ckt. Ich finde den Preis zu hoch fÃ¼r das Gebotene.

Service (40%)

Zu teuer. FrÃ¼hstÃ¼ck sollte inkl. sein.

Lage (100%)

Badezimmer war beim Check-in noch nicht bereit, aber sauber.

94%

von Mandi
2026-06-22

Magical. Loved the location, cleanliness, and decor throughout. Friendly and helpful staff.

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (80%)

Restaurant (100%)

Loved the snack tray assembled with our drinks to head back to our room!

Preis / Leistung (100%)

Clean, comfortable linens, great decor

Service (80%)

Lage (100%)

90%

von Doug
2026-06-21

Great location and fabulous view of the river and surrounding area. Friendly staff and clean, comfortable rooms really allowed us to enjoy our stay and take in the culture and local food.

mehr Details

Zimmer (100%)

Right along the river with great view!

Sauberkeit (100%)

Frühstück (60%)

Score is likely tainted with are American preferences. The buffet offered did not include and warm options although a good selection of cold meats and cheeses. Ordering from the menu was available, but the pancakes didn't seem freshly made and more the miro-wave kind. My experience was satisfying but my wive and teenage boys take this rating to average.

Restaurant (100%)

Preis / Leistung (100%)

Nice clean rooms and we got a high floor as requested. We had two - one for our two teenagers and one for us. Disappointed they had a balcony yet our room did not but the windows opened fully and it was a fantastic view!

Service (80%)

Lage (100%)

100%

Anonym
2026-06-21

Great location; incredible spacious room with terrific view over river of mountains and Chapel Bridge; courteous and accommodating staff from front desk to bar manager to housekeeping; food innovative and terrific. Everything created an incredible experience for us.

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

92%

Anonym
2026-06-21

Really excellent, great location and rooms, staff friendly, comfortable bed.

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (80%)

Good size, clean and comfortable.

Service (80%)

Lage (100%)

97%

von Cathy
2026-06-20

The room air conditioner wasnât working and we were extremely hot. We had two nights of not sleeping that well. They tried to help us out and gave us fans the second night and by the third night the air got cooler after somebody came in and fixed it. They did take a night off of our bill which we were satisfied with. I also thought the quality of all the towels couldâve been a lot better. Everything else was top-notch and we thoroughly enjoyed our stay there. The restaurant was extremely good and we wish we wouldâve ate there more than once.

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (80%)

Could be a little less expensive, but it was beautiful!!

Lage (100%)

96%

von Charlene Mathis
2026-06-20

Perfect location in an exquisite town

mehr Details

Zimmer (100%)

Great!!

Sauberkeit (100%)

So wonderful

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

The service was exceptional

Service (80%)

Lage (100%)

Loved the clean linens daily and the chocolate

97%

Anonym
2026-06-19

Restful and comfortable in a beautiful location

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Very friendly and helpful

Frühstück (100%)

Staff lovely

Restaurant (100%)

Staff lovely

Preis / Leistung (80%)

Although I could not get the Bose speaker to work

Service (100%)

Lage (100%)

97%

Anonym
2026-06-17

Fantastic hotel, my wife and I enjoyed our stay very much!

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (80%)

When booking the room, please emphasize very clearly that reservations for the restaurant terrace be made well in advance. Even though we stayed at the hotel for 6 nights it was difficult to secure a table for any night. In the end the hostess was VERY helpful and got us a table on Saturday June 13, thank you!

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

96%

Anonym
2026-06-17

I loved staying at the suite because the balcony looks absolutely beautiful. The location is also very convenient. But my room was lacking a kettle for me to boil water and I didnât get any mineral water which is typically expected of a 4 star hotel.

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (80%)

Restaurant (100%)

Preis / Leistung (100%)

Service (80%)

Lage (100%)

93%

Anonym
2026-06-17

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (80%)

Restaurant (100%)

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Service (80%)

Lage (100%)

93%

Anonym
2026-06-16

First rate, very high quality. Expensive but you get what you pay for,

mehr Details

Zimmer (100%)

Centrally located on river in Lucerne

Sauberkeit (80%)

Frühstück (100%)

Excellent meal at restaurant

Restaurant (100%)

Preis / Leistung (100%)

Beautiful well appointed room

Service (80%)

Lage (100%)

88%

von Rob Boulton
2026-06-16

mehr Details

Zimmer (100%)

Great location but hard to drive to if you havent been before. a friendly taxi man pointed us in the right direction.

Sauberkeit (100%)

Frühstück (80%)

Lovely food and staff

Restaurant (100%)

very helpful and great drinks.

Preis / Leistung (60%)

Lovely room but would have preferred a view better than the wall.

Service (80%)

Lage (100%)

97%

Anonym
2026-06-16

This hotel was the highlight of our time in Switzerland

mehr Details

Zimmer (100%)

The hotel is located a the river in the historic district with fabulous vistas in every direction.

Sauberkeit (80%)

Frühstück (100%)

Restaurant (100%)

The bartenders were very attentive

Preis / Leistung (100%)

Service (100%)

Lage (100%)

100%

Anonym
2026-06-16

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

room was wonderful with all necessary amenities ... with a breathtaking view.

Service (100%)

Lage (100%)

92%

Anonym
2026-06-15

Excellent, Thank you for the opportunity. A long way to come , however if we are ever in Lucerne again we know where we would stay

mehr Details

Zimmer (100%)

Could not be better

Sauberkeit (100%)

Frühstück (80%)

Restaurant (100%)

Good food very good waitress we enjoyed

Preis / Leistung (100%)

Great, perhaps we should have asked for lake view

Service (80%)

Aud vs Swiss frank , not good

Lage (100%)

88%

Anonym
2026-06-15

mehr Details

Zimmer (100%)

Sauberkeit (80%)

Frühstück (80%)

Restaurant (100%)

Preis / Leistung (100%)

Service (60%)

Lage (100%)

96%

von Kelli
2026-06-15

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Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (80%)

Lage (100%)

84%

Anonym
2026-06-15

Ok,but stairs up to the reception can be very difficult with suitcases as there is no bellboy waiting to help.

mehr Details

Zimmer (80%)

Sauberkeit (80%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (80%)

Service (80%)

Lage (100%)

96%

Anonym
2026-06-14

Overall it was a very nice experience, as the hotel room was extremely clean, good size, and best of all, amazing views. I would highly recommend this hotel to family and friends and if I ever make it back to Lucerne, I will definitely stay here again.

mehr Details

Zimmer (100%)

Great central location, close to shopping, restaurants, and just minutes to the train station.

Sauberkeit (100%)

We only had interactions with the front desk staff who were all very friendly, helpful, and curteous.

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Wonderful room with view of the Reuss River and Chapel Bridge.

Service (80%)

Overall it was a bit out of our range but in the end decided to spend a bit extra for the river view. It did not dissapoint, we were very pleased with the hotel, location, and spectacular views.

Lage (100%)

Room and bathroom were very clean and turned down each evening. Made for a nice stay.

96%

Anonym
2026-06-14

Our favourite place to stay in Lucerne

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (80%)

Lage (100%)

100%

Anonym
2026-06-14

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

64%

von Pirovino Christian
2026-06-14

wir sind enttÃ¤uscht. Wir waren vom Arbeitstag mÃ¼de - sind vom Wallis angereist - um 23.00 uhr im HotrÃ¶ eingetroffen - freuten uns auf ein schÃ¶nes und grosszÃ¼giges Zimmer - wollten unseren Hochzeitstag feiern - wir sind gerne bereit viel Geld auszugeben fÃ¼r eiine Ãbernachtung, aber dies war unverhÃ¤ltnismÃ¤ssig! Wir bezahlten nicht fÃ¼r eine Dienstleistung, sondern fÃ¼r die Tatsache, dass Luzern seit Jahren von Touristen Ã¼berschwemmt wird (Ã¤hnlich einem DYNAMIC PRICING wie bei der aktuellen FIFA WM) - haben ebenfalls eine entsprechende Rezension auf BOOKING platziert. Wir sind gespannt auf Ihre RÃ¼ckmeldung/ EinschÃ¤tzung.

mehr Details

Zimmer (100%)

sehr schÃ¶ner Spaziergang vom Bahnhof entlang der Reuss, an der KapellBrÃ¼cke vorbei / sehr schÃ¶nes GebÃ¤ude / sehr schÃ¶ner Eingangsbereich

Sauberkeit (80%)

beim check-oit wurden wir nicht gefragt, ob uns der Aufenthalt gefallen hat oder ob wor noch irgendwelche WÃ¼nsche hÃ¤tten.

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (40%)

zu kleines Zimmer / Bett findet knapp Platz / zuviele MÃ¶bel / zu kleines Bad

Service (20%)

Zimmer mit knapp 16-18m2 / ultrakleinem Bad / um das Bett gehen ist aufgrund der PlatzverhÃ¤ltnosse beonahe eine Kunstâ¦

Lage (80%)

gibt nichts zu ergÃ¤nzen - das Zimmer war sauber!

100%

von Linsey G
2026-06-13

The staff went out of their way to bring us chocolates throughout the day and to make us feel special. We were celebrating my sisterâs 40th bday with this trip- the staff, facilities, and overall experience here is our favorite memory of our entire trip!

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

100%

von Karen Blackburn
2026-06-12

Wonderful stay in a great location. Staff were top notch!!

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Beautiful room with comfortable bed and the most amazing view!!

Service (100%)

Lage (100%)

87%

von Paul
2026-06-12

Great location, nice staff, bathroom/ shower needs fresh up

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (80%)

Restaurant (80%)

Preis / Leistung (60%)

Shower is outdated and small

Service (80%)

Lage (100%)

96%

von Scott
2026-06-10

Wonderful hotel in a perfect location

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Front desk staff was always cheerful and very helpful!

Frühstück (80%)

Restaurant (80%)

Preis / Leistung (100%)

Service (80%)

Lage (100%)

96%

von Christie and Mark Meersman
2026-06-10

Wonderful!!

mehr Details

Zimmer (100%)

It's the perfect location in Lucerne!

Sauberkeit (100%)

Frühstück (100%)

We enjoyed a late night glass of wine on the terrace. So delightful!

Restaurant (80%)

Preis / Leistung (100%)

The view of the river and the Chapel Bridge, and directly across from the beautiful church. It was heavenly! Our bed was very comfortable and the touches that the hotel gives guests made everything lovely.

Service (80%)

Lage (100%)

Everything was very clean and there were plenty of towels and bath accessories.

100%

Anonym
2026-06-10

Outstanding!

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Very comfortable and well appointed!

Service (100%)

Lage (100%)

97%

Anonym
2026-06-10

Excellent in every way.

mehr Details

Zimmer (100%)

Perfect location on the river, near restaurants, and within walking distance of the train and ferry stations.

Sauberkeit (100%)

The staff were all very personable and helpful.

Frühstück (100%)

Breakfast selection and quality was excellent, and the terrace was fantastic.

Restaurant (100%)

The best dinner we had on our trip.

Preis / Leistung (100%)

Our room was comfortable and quiet, and the balcony was wonderful.

Service (80%)

It was expensive.

Lage (100%)

96%

Anonym
2026-06-10

Perfect location to explore the highlights of Lucerne. Rabia was extremely helpful in communicating on our behalf with our travel company. For that and her friendliness we would like to express our sincere thanks. We were made to feel very welcome at the hotel and were sad to leave.

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (80%)

Switzerland in general is extremely expensive based on our Australian currency exchange rate.

Lage (100%)

91%

von Alexander Kovarbasic
2026-06-09

SchÃ¶nes Hotel in ruhiger und zentraler Lage

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Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (60%)

Keine AbstellflÃ¤chen im Bad, Schlechte Beleuchtung Badespiegel, Dusche wÃ¤re besser

Service (80%)

Lage (100%)

97%

Anonym
2026-06-09

Excellent

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (80%)

Lage (100%)

100%

Anonym
2026-06-08

Loved staying there. Wish we had stayed longer as great location besides staying at your beautiful hotel.

mehr Details

Zimmer (100%)

Great location overlooking the water!

Sauberkeit (100%)

Wonderful staff. Most helpful answering all our questions!

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Beautiful room. Small but adequate.

Service (100%)

Lage (100%)

Very clean!

100%

Anonym
2026-06-08

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

94%

Anonym
2026-06-07

Eines meiner besten Hotel- Erlebnisse Ã¼berhaupt. Ganz wunderbar!!!

mehr Details

Zimmer (100%)

Sauberkeit (80%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (80%)

Lage (100%)

96%

von Michael Dominguez
2026-06-07

Beautiful hotel, friendly and helpful staff, amazing location. Would definitely stay there again.

mehr Details

Zimmer (100%)

Perfect location for exploring Lucerne.

Sauberkeit (100%)

Everyone was very friendly. Derbes was very helpful.

Frühstück (80%)

Was the smallest/least variety of the buffets we experienced during our trip. We visited Munich (Bayerischer Hof), Salzburg (Sacher Adler), Innsbruck (Schwarzer), and Interlaken (Grand Beau Rivage).

Restaurant (100%)

Preis / Leistung (100%)

The room was well appointed in an amazing location. We loved being able to sit and relax outside.

Service (100%)

On par for what we experienced.

Lage (100%)

96%

von Richard
2026-06-06

Wonderful Loved it!

mehr Details

Zimmer (100%)

Wonderful

Sauberkeit (100%)

Great

Frühstück (80%)

Restaurant (100%)

Preis / Leistung (100%)

Lovely

Service (80%)

Nothing to add

Lage (100%)

Extremely clean

100%

von Nancy Gring
2026-06-06

This was my favorite hotel out of the 4 I stayed in while in Switzerland. You made me feel so welcomed and the many niceties were a surprising treat. You know how to treat a guest and make them feel like family. Thank you for all you did to make me feel special! Nancy Gring

mehr Details

Zimmer (100%)

I loved being right by the water and the views were great.

Sauberkeit (100%)

Your staff was so very helpful, friendly, and professional.

Frühstück (100%)

I was astonished that I was able to order from the menu as well as take part in the buffet.

Restaurant (100%)

Preis / Leistung (100%)

The attention to detail was evident. I so appreciated the gifts and the room was huge and very comfortable.

Service (100%)

Lage (100%)

100%

Anonym
2026-06-06

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

75%

von Greg Jones
2026-06-05

Nice hotel in a perfect location with clean rooms and a friendly staff. The bar is a disappointment, the brunch is embarrassing and dinner is OK if you are very patient for a decent dinner.

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Everyone was very pleasant.

Frühstück (40%)

Poor brunch selections, poor service; especially for the price.

Restaurant (60%)

Extremely slow service. Food was pretty good but not the the price.

Preis / Leistung (80%)

Didnât like the tub/shower. Too high to step into. Dangerous.

Service (80%)

Switzerland is just expensive so maybe itâs a great value???

Lage (100%)

Perfect.

97%

von Geoff Weir
2026-06-05

Very relaxing and enjoyable. The terrace restaurant ambience, food and service was exceptional. We intend to stay with you again next year.

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (80%)

Lage (100%)

97%

Anonym
2026-06-05

First time in Lucerne and the hotel exceeded all of our expectations!

mehr Details

Zimmer (100%)

Close to everything

Sauberkeit (100%)

Loved the bartender

Frühstück (100%)

Meal was excellent

Restaurant (100%)

Bartender was awesome

Preis / Leistung (100%)

Love the terrace

Service (80%)

Lage (100%)

100%

Anonym
2026-06-05

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Amazing breakfast!

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

100%

Anonym
2026-06-04

Wonderful stay and facilities! Would love to come back!

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Wonderful

Service (100%)

Lage (100%)

100%

Anonym
2026-06-04

Accommodations were lovely and the staff were very helpful . Weâd highly recommend to friends and family traveling to the area.

mehr Details

Zimmer (100%)

The hotel was within walking distance to many of the places we wanted to see .

Sauberkeit (100%)

The hotel staff was very kind and accommodating .

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

The room was nice and had all of the necessary amenities

Service (100%)

Lage (100%)

Very clean !

84%

Anonym
2026-06-03

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97%

Anonym
2026-06-03

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96%

von Bhargav
2026-06-02

Best stay we ever had. It was a memorable one for my wife's birthday

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96%

Anonym
2026-06-02

Envie de revenir

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96%

Anonym
2026-06-02

Had an excellent stay. Comfortable room, comfortable bed, excellent staff, very friendly and helpful. Stored our luggage before and after our stay.

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100%

von Eric Robles
2026-06-02

Very Pleased and would not hesitate to stay again. Telling all my friends and relatives about your wonderful hotel.

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Zimmer (100%)

Old Town convenience and nice riverfront access

Sauberkeit (100%)

Greeted us with smiles every time we walked by::

Frühstück (100%)

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love the view. modern with nice coffee machine .

Service (100%)

good value out of all the Hotels we stayed at during the 2 weeks in Switzerland

Lage (100%)

Clean exterior and bathrooms.

100%

Anonym
2026-06-01

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100%

von Lynn Evans
2026-06-01

It was a lovely stay. Thank you for accommodating our request for firm pillows. We ordered the coffee machine for our home. And I especially loved the lamps in Room 402. The view was exceptional over the river.

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We loved the separate duvets, coffee machine and cups, the decorative lamps, and THE VIEW!

Service (100%)

Lage (100%)

100%

Anonym
2026-06-01

Very positive

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Loved the decor

Service (100%)

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100%

Anonym
2026-06-01

We were in Europe for over a month and this was our favorite hotel. I loved the fact that even though we arrived early, our room was ready and acstaff member took us to our room ( you would be surprised at how often this doesnât occur)

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Zimmer (100%)

Centrally located in the historic area and right on the river

Sauberkeit (100%)

Everyone was so accommodating and helpful. The front desk staff assisted us in planning our daily activities. The restaurant staff were wonderful

Frühstück (100%)

I liked the fact the breakfast was a combination of buffet along with delicious options for ala carte additions. Delicious bacon. Only suggestion would be to put a pot of coffee on the tables v individual cups.

Restaurant (100%)

Preis / Leistung (100%)

Such a lovely room with a balcony overlooking the river and a gorgeous view. I appreciated thoughtful touches such as wine glasses in the room and multiple recharging outlets in accessible places. The bed was so comfortable.

Service (100%)

Expensive but worth it.

Lage (100%)

Beautifully cleaned every day.

97%

Anonym
2026-06-01

Sehr freundlich und zuvorkommend. Das Essen im Restaurant war sehr gut und die Speisen wurden zÃ¼gig serviert. Hammer FrÃ¼hstÃ¼cksbuffet!

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100%

von Anthony Ferrari
2026-06-01

Very good

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Just small very hard to get around but view was great room was great.

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100%

Anonym
2026-05-31

The rooms were very spacious and clean and we loved the river view. It was so beautiful. The location of the hotel is very convenient for walking everywhere and the front of the hotel is so beautiful. We enjoyed the breakfast in the mornings and the bar in the evenings. The staff at both places were great!

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100%

Anonym
2026-05-31

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100%

von D Morton, Chicago
2026-05-31

We knew something was special when we noticed multiple tour groups stopping in front and outside our window. So we read up on the history and felt our being there all the more special. Spontaneous dinner on the terrace ( we were nicely accommodated last minute because we were hotel guests and had come to have the complimentary wine) and the Michelin star kitchen did not disappoint. It was heavenly sitting along the river, away from the tourist crowds enjoying an extraordinary meal. Finally, the highlight was discovering the hotel balcony in the morning. A beautiful sound was echoing along the river and we focused our eyes to the front of the church directly across. There a man played the Swiss horn to passersby. Another memorable moment in Lucerne.

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92%

von Treco
2026-05-31

A very pleasant , comfortable stay with everything at your fingertips A river view was the icing on the cake!

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Zimmer (100%)

Perfect location

Sauberkeit (100%)

Very very helpful front desk staff and restaurant staff were friendly and polite

Frühstück (100%)

Nice food choices but very pricey

Restaurant (80%)

Excellent service

Preis / Leistung (100%)

Very comfortable room with all necessary amenities

Service (80%)

Lage (100%)

97%

von Gerald Langdale
2026-05-31

The hotel and it's staff were great, providing a wonderful location, facilities and ambience for a terrific break.

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Zimmer (100%)

Central Luzern and the old town but on the lake with lovely views of the mountains and just minutes walk from the train/boat and bus stations

Sauberkeit (100%)

Every single person was exceptionally friendly even when busy

Frühstück (100%)

Best scrambled eggs ever

Restaurant (100%)

Good quality food- but book a table

Preis / Leistung (100%)

Was very comfortable and clean, with all facilities you could need. Balcony with gorgeous view

Service (80%)

In English terms it was on the dear side, but in swiss terms it was very good value for money

Lage (100%)

The cleaning team worked brilliantly as at all times the room and hotel were kept spotless

93%

von Weaver
2026-05-31

Nice hotel and staff. Very well located.

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94%

von Palacios
2026-05-30

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Sauberkeit (60%)

Would not help us with the air-conditioning situation and a little bit hit and miss in the restaurant

Frühstück (100%)

We ordered all the cart, which was perfect for us, cause we donât need a big breakfast

Restaurant (100%)

The food was amazing. The view on the patio was perfect. We had a great experience and we definitely eat at the restaurant again.

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84%

Anonym
2026-05-29

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92%

von Richard and Mandy Thompson
2026-05-28

Beautiful hotel in an excellent location with high standards throughout.

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Zimmer (100%)

Handy for most things. Station/ Ferry piers/ shops and restaurants.

Sauberkeit (100%)

Friendly and courteous service. Reception staff very helpful and knowledgeable. Supplied tickets for boat and train up Rigi and gave good advice.

Frühstück (100%)

Plenty of choice with a good range of hot and cold items.

Restaurant (100%)

Excellent quality and service. It would be nice if residents could have a 10% discount.

Preis / Leistung (100%)

Nice view over the river/lake. Comfortable bed

Service (60%)

The restaurant was excellent but too expensive to eat there every night. Why not have a simplified table d'haute menu which changed every day?

Lage (100%)

Very good standard of cleaning and housekeeping are doing a great job.

96%

von Michael Burns
2026-05-28

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Small bathroom

Service (100%)

Lage (100%)

100%

Anonym
2026-05-28

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100%

von The Bridges
2026-05-28

We had a fabulous time at the hotel! Our room was amazing with a fabulous view! The automated screens were a great touch to be able to sleep with the windows open. The food in all areas was exceptional!

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Zimmer (100%)

Loved the view of the river and exclusive outdoor dining area

Sauberkeit (100%)

Frühstück (100%)

Wonderful!

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

100%

Anonym
2026-05-27

Very good!

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Perfect position downtown , elegant hotel and restaurant

Service (100%)

Lage (100%)

95%

Anonym
2026-05-27

An excellent hotel in a good location. We enjoyed staying with you and would return.

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Zimmer (100%)

Well sited for walking into the old town and along the river. Easy to get to the station.

Sauberkeit (100%)

All staff were very friendly and helpful. The receptionist, Vanessa was extremely helpful on a number of occasions e.g restaurant booking.

Frühstück (100%)

Excellent selection and very well displayed. We particularly liked the cleanliness of the individual dishes of food.

Restaurant (80%)

The food was excellent. The service was very slow. It was at least 45 minutes between our starter and main course. When we booked we specifically asked for a table next to the rail overlooking the river. We were told that tables for two were on the inside. On the evening there were 5 tables along the rail that had two people sitting at them, not four. We felt that as hotel guests we should have been seated where we requested. This spoiled our evening.

Preis / Leistung (100%)

The room was a good size and well equipped. It was very clean and serviced well.

Service (100%)

The hotel was booked as part of a package so we do not know the exact cost but we were very happy with our room and facilities.

Lage (100%)

Very clean and serviced well each day.

93%

Anonym
2026-05-27

La situation et le restaurant sont au top. Personnel trÃ¨s aimable

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100%

von Matthew Carnes
2026-05-26

Could not imagine staying anywhere else in Lucerne. A hidden gem in Switzerland.

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Zimmer (100%)

Perfect location to walk everywhere.

Sauberkeit (100%)

Staff was amazing. So courteous and helpful

Frühstück (100%)

Excellent breakfast on beautiful veranda overlooking the water

Restaurant (100%)

Dinner was amazing. The waitress was so charming and fun.

Preis / Leistung (100%)

Room was spacious and gorgeous view of the canal.

Service (100%)

Best value for location.

Lage (100%)

96%

Anonym
2026-05-26

Accueil, gentillesse et professionnalisme Ã la maniÃ¨re Suisse. Tout ce que lâon cherche

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Service (80%)

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100%

von Robert Flanders
2026-05-26

Very satisfying on all levels.

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All very good and comfortably elegant

Service (100%)

Lage (100%)

97%

Anonym
2026-05-26

TrÃ¨s satisfait!

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Service (80%)

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100%

von Nadia S.
2026-05-25

Our stay at Hotel des Balances was exceptional from check-in to departure. The location was perfect and within walking distance to restaurants, shopping, and the train station. The staff made us feel cared for during unexpected travel disruptions, and the kindness and professionalism shown throughout our stay truly stood out. We would absolutely return and highly recommend this hotel to anyone visiting Lucerne.

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Zimmer (100%)

The location was one of the best parts of our stay. Everything was within easy walking distance, including the train station, restaurants, shopping, and the waterfront. It made exploring Lucerne feel effortless and added so much convenience to our trip. The central location combined with the beautiful surroundings truly elevated the entire experience.

Sauberkeit (100%)

The staff was exceptional from beginning to end. Vanessa at reception was especially calming, reassuring, and attentive during the railroad strike coming from Italy and later during our unexpected flight delay. Everyone handled every interaction with professionalism and genuine care.

Frühstück (100%)

During our visit to the restaurant and bar, Julia, our initial server, provided attentive and thoughtful service from the outset. She explained the menu thoroughly, offered guidance regarding portion sizes, and made well-informed recommendations throughout the evening. William later joined in assisting our table, and both worked together seamlessly, demonstrating professionalism and excellent coordination. The cuisine exceeded expectations and left a lasting impression. Each course was prepared with care, and the desserts were especially outstanding in both presentation and flavor. The beverage selection was equally impressive. The wine offerings catered well to different preferences, from dessert wines to drier white selections, and the pairings complemented each dish exceptionally well. Overall, the dining experience was refined, memorable, and executed to a very high standard.

Restaurant (100%)

The bar experience was equally exceptional. The wine selections and pairings were thoughtfully curated and complemented each course perfectly. The staff demonstrated excellent knowledge of the menu and accommodated different preferences with ease, from dessert wines to drier white selections. The cocktails were crafted with precision and balance, and every drink was prepared to perfection. The level of attention to detail throughout the evening elevated the entire dining experience and left a lasting impression.

Preis / Leistung (100%)

Our room was absolutely spectacular. Beautifully prepared, comfortable, and very welcoming after a long travel day. The personal touches and messages made the experience feel special. The view was truly exceptional, and the double French doors leading to the balcony were especially impressive. That feature added the perfect touch to the experience each morning and made our stay feel even more memorable.

Service (100%)

The experience, service, location, and accommodations absolutely matched the value. It felt worth every moment of our stay.

Lage (100%)

The hotel and room were spotless throughout our stay. Housekeeping did an amazing job.

100%

Anonym
2026-05-24

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86%

Anonym
2026-05-24

Absolutely wonderful except for our time at the bar. The arrogance of the bartender is unfounded. He would be well advised to treat everyone with kindness.

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Zimmer (100%)

We could walk from train station which was great

Sauberkeit (100%)

Everyone was wonderful except for the bitter, bald bartender who couldnât wait to try to intimidate a woman. He was a jerk and refused to help me find the way to the terrace after the terrace door was stuck. I do not judge your hotel by his actions but I want you to be aware of it.

Frühstück (20%)

Teach the bald bartender manners and remind him he is in customer service. I was neither rude nor loud. I simply asked him a question. He is low class.

Restaurant (100%)

Preis / Leistung (100%)

Beautiful room and was very clean

Service (100%)

Lage (100%)

95%

von Jermann Rolf
2026-05-23

Tolle Mitarbeiter insbesonder Frau samsung aber auch bar und Restaurant Personal

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93%

Anonym
2026-05-23

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Wasserdruck mangelhaft, sonst bestens!

Service (80%)

Lage (100%)

88%

Anonym
2026-05-23

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94%

Anonym
2026-05-23

Wir kommen immer gerne zurÃ¼ck

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Preis / Leistung (80%)

Die Badewanne ist gefÃ¤hrlich und nicht funktionell

Service (80%)

Lage (100%)

100%

Anonym
2026-05-23

My entire stay felt welcoming and pleasant, and the service was truly outstanding. I warmly recommend this hotel. Staying at the hotel was a true pleasure. Located in the heart of Lucerneâs Old Town, it is within easy walking distance of the museums, historic sites, and the train station. Set along the river, the hotel offers lovely seating by the water and a warm, relaxing atmosphere. The room was clean, comfortable, and thoughtfully equipped, with small treats and personal touches that made the stay especially enjoyable.

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