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Hotel des Balances | Weinmarkt | CH-6004 Luzern
T +41 41 418 28 28 | info@balances.ch | www.balances.ch
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Hotel des Balances | Weinmarkt | CH-6004 Luzern
T +41 41 418 28 28 | info@balances.ch | www.balances.ch
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Reviews

The satisfaction of our guests finds expression in their ratings.
15194 guests across 14 portals have rated their stays at the Hotel des Balances – giving a guest satisfaction rate of 92%.
We're naturally delighted and duly grateful!

Summary
Reviews

Categories

Room (90%)
Location (98%)
Cleanliness (96%)
Service (95%)
Price (85%)
Breakfast (89%)
Restaurant (92%)
Bar (93%)
Conference / Banquet (89%)

Portals

93%
Customer Alliance
(10548 Reviews)
91%
Booking.com
(1505 Reviews)
92%
Google
(1386 Reviews)
90%
Logitravel
(1277 Reviews)
94%
Expedia
(746 Reviews)
96%
Hotels.com
(714 Reviews)
89%
Agoda
(189 Reviews)
98%
Facebook
(165 Reviews)
90%
HolidayCheck
(56 Reviews)
83%
Hotel.de
(26 Reviews)
92%
Yelp
(14 Reviews)
100%
Travelocity
(5 Reviews)
86%
Orbitz
(4 Reviews)
90%
Zoover
(3 Reviews)
98%
Atrapalo
(2 Reviews)
75%
Despegar.com
(2 Reviews)
91%
HRS
(1 Reviews)
94%
Hotelreservierung.de
(1 Reviews)
80%
Petit Futé
(1 Reviews)
96%
written by Susan and Garrett Meyers
2024-09-09
Terrific! Loved the breakfast
more details
Room (100%)
Cleanliness (100%)
Breakfast (no review)
Restaurant (no review)
Value for money (100%)
What a great view and clean room!
Service (80%)
Final price higher than original booking
Location (100%)
94%
Anonymous
2024-09-09
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
90%
Anonymous
2024-09-09
Sehr angenehm, allerdings recht teuer. besonders weil auch kein Frühstück inkludiert ist. -Wir haben ein kleines kontinentales Frühstück gegessen. Sehr zuvorkommende Bedienung, teilweise von früher bekannt. Das Essen nach dem Konzert könnte noch mehr Kleinigkeiten enthalten.
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Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (60%)
Location (100%)
76%
Anonymous
2024-09-08
more details
Room (80%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (60%)
Service (80%)
Location (60%)
100%
Anonymous
2024-09-07
The best someone can get. Thanks
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
96%
Anonymous
2024-09-07
Es war alles tip top. Mein Zimmer war einfach etwas klein.
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
90%
Anonymous
2024-09-07
more details
Room (100%)
Cleanliness (80%)
Breakfast (80%)
The food was very good The atmosphere not so good
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
85%
written by Annie et daniel Sautrey
2024-09-06
Proximité du centre ville et du KKL. Personnel au top
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Room (80%)
Cleanliness (100%)
Parfait comme d'habitude
Breakfast (80%)
Restaurant (100%)
Value for money (80%)
Un peu petite, en particulier la salle de bain
Service (60%)
un peu cher
Location (100%)
taches sur le sol
95%
Anonymous
2024-09-06
Tres agréable.
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Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
100%
Anonymous
2024-09-05
Excellent
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Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
80%
Anonymous
2024-09-05
Tolles Haus, gut geführt, man fühlt sich wohl, immer wieder gerne!
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Room (60%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (60%)
Das lässt sich nicht ändern. Die Zimmer sind einfach klein. Vielleicht weniger Möbel reinstellen, sodass man ein kleines bisschen Platz hat. Aber sehr gemütlich!
Service (60%)
Kann ich nicht beurteilen, Geschäftsreise
Location (100%)
92%
Anonymous
2024-09-05
We had a wonderful experience.
more details
Room (100%)
Right in the heart and on the river.
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
The rooms are a little small, but beautiful. Great views and love the little balcony.
Service (80%)
Location (100%)
Perfectly clean.
100%
written by Stacy Leavitt
2024-09-05
we love staying there and hope to come again.
more details
Room (100%)
loved the river view on balcony
Cleanliness (100%)
Breakfast (100%)
loved our server. enjoyed the fresh omelettes and bread and jam. incredible view!
Restaurant (100%)
Value for money (100%)
loved the tub and shower.
Service (100%)
Location (100%)
100%
Anonymous
2024-09-05
Wunderbar!
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
Anonymous
2024-09-05
Very nice ????
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
90%
Anonymous
2024-09-04
Great location. Service good, although prices on the high side.
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Room (100%)
Cleanliness (80%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
90%
written by Pat Adarkar
2024-09-04
Fabulous
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Room (100%)
Loved the old town location and is so convenient - short pleasant walk to the Railway Station and close proximity to good restaurants and river
Cleanliness (80%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Everything in the room was perfect . The bed, the air conditioning and the products in the bathroom . Classy room ????
Service (80%)
Location (100%)
97%
written by Monika
2024-09-04
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
96%
Anonymous
2024-09-03
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
100%
Anonymous
2024-09-03
Excelente todo
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Room (100%)
La mejor ubicación de lucerna
Cleanliness (100%)
Excelente
Breakfast (100%)
Excelente cocina y variedad
Restaurant (100%)
Wow la comoda
Value for money (100%)
Excelente tamaño y modernidad
Service (100%)
El mejor precio y beneficio
Location (100%)
Muy limpio todo
92%
written by Fuchs Peter
2024-09-03
Das ideale Stadthotel. An super Lage.
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (100%)
91%
Anonymous
2024-09-03
more details
Room (100%)
Cleanliness (80%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
95%
Anonymous
2024-09-02
Hôtel agréable, bien situé. Personnel aimable.
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Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
96%
written by Longchamp Simone
2024-09-02
Nous revenons chaque année
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Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
96%
written by Frau Verena Müller-Siebenmann
2024-09-02
Ich habe mich gefreut, dass es trotz groser
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
91%
written by Martina Merz-Staerkle
2024-09-02
Sehr angenehm, wir fühlen uns sehr wohl und kommen gerne wieder
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Room (100%)
Im Zentrum, alles zu Fuss erreichbar
Cleanliness (100%)
Sehr freundlich, aufmerksam und zuvorkommend
Breakfast (60%)
Wir wurden erst nach dem wir bereits gefrühstückt haben informiert, wie die Kosten für die zwei Frühstücksmöglichkeiten sind. Eine klare Information, sei es bereits bei der Buchung oder dann am Morgen beim Frühstück wäre hilfreich gewesen
Restaurant (100%)
Sehr, sehr freundliche Servicefschfrau, die uns inzwischen kennt und trotz viel Arbeit (Nachtessen nach dem KKL Konzert) ruhig und sehr freundlich blieb. Sie arbeitet unglaublich effizient, nicht aber hektisch
Value for money (100%)
Alles war in bester Ordnung
Service (80%)
Eher teuer
Location (100%)
97%
written by Herb Hughes
2024-09-02
Exceptional
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Service (100%)
Location (100%)
93%
Anonymous
2024-09-01
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Wenn viel los ist, z.B. kurz vor Abreise einer Gruppe, kommt die Küche nicht hinterher, die Tellerchen am Buffet nachzulegen (Lachs, Käse, Wurst ...). Beim Käse fände ich persönlich schön, wenn es eine Auswahl z.B. von Hartkäse gäbe, ohne Brie/Weichkäse mit auf dem Tellerchen.
Restaurant (100%)
Value for money (100%)
Service (80%)
Hierzu kann ich nichts sagen, weil vom Arbeitgeber bezahlt (KKL / Berliner Philharmoniker)
Location (100%)
88%
written by mariaux
2024-09-01
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (80%)
100%
written by À Stewart
2024-09-01
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
90%
Anonymous
2024-09-01
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (100%)
87%
written by Yochy shrem
2024-08-31
Very good
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Room (100%)
Cleanliness (100%)
Breakfast (60%)
More vegetables and salads
Restaurant (80%)
Value for money (80%)
Service (80%)
Location (100%)
100%
Anonymous
2024-08-31
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
We did a la carte. It was great!
Restaurant (80%)
Value for money (100%)
Very clean. It was nice you put extra pillows and rose petals to celebrate our honeymoon.
Service (100%)
Location (100%)
93%
Anonymous
2024-08-30
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (80%)
Value for money (80%)
Room abd bath were very small, difficult for 2 people to move around easily. However it was beautifully decorated and clean and well appointed with coffeemaker, etc.
Service (80%)
See above
Location (100%)
100%
written by Hossein Youssefi
2024-08-30
Super time
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (80%)
Value for money (100%)
Service (100%)
Location (100%)
91%
Anonymous
2024-08-30
more details
Room (100%)
Cleanliness (100%)
Breakfast (60%)
Protein
Restaurant (80%)
Value for money (100%)
Service (100%)
Location (100%)
94%
Anonymous
2024-08-30
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (100%)
96%
Anonymous
2024-08-29
We had a very pleasant stay
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Very good drinks
Restaurant (100%)
Value for money (100%)
Service (80%)
It is expensive but the beauty of the location and hotel is impressive.
Location (100%)
Very high standard of care is taken at this hotel
93%
written by Schaub René
2024-08-29
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (60%)
Location (100%)
94%
Anonymous
2024-08-29
Excellent location and quiet rooms with good room amenities. Really like having a coffee machine in the room. Good selection of Nespresso pods.
more details
Room (100%)
Excellent central location.
Cleanliness (80%)
Breakfast (100%)
Excellent coffee and efficient staff service.
Restaurant (100%)
Excellent wine list.
Value for money (100%)
Service (80%)
Location (100%)
100%
Anonymous
2024-08-29
We walked in a hotel last minute got two rooms. We really liked the hotel set up had dinner at the restaurant. It was excellent.
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Room (100%)
Excellent location near walking distance to everything
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Room is small, but it’s convenient
Service (100%)
Location (100%)
87%
Anonymous
2024-08-29
Sehr gut und angenehm
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Room (100%)
Cleanliness (80%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (80%)
100%
Anonymous
2024-08-28
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
96%
Anonymous
2024-08-28
Der Gast wird rundum kompetent und zugewandt freundlich begleitet ! Merci!
more details
Room (100%)
Moderne Gepflegtheit in Altstadt und an der Reuss
Cleanliness (100%)
Breakfast (100%)
Auswahl und Frische
Restaurant (100%)
Value for money (100%)
Gesamtgestaltung !
Service (80%)
Bei allem wirtschaftlichen Verständnis etwas mehr Berücksichtigung bei Einzelnutzung wünschenswert
Location (100%)
80%
Anonymous
2024-08-27
gut
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Room (100%)
Cleanliness (100%)
xxx
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
ok
Service (20%)
viel zu teuer für das Angebot
Location (100%)
xx
100%
Anonymous
2024-08-27
Sehr zufrieden
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
97%
Anonymous
2024-08-27
Very good
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
A la cart is minimal sometimes
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
Anonymous
2024-08-27
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
91%
written by Manon Fokker
2024-08-26
Heerlijke plek om het oude Luzern te ontdekken.
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Room (100%)
Mooier kan niet.
Cleanliness (100%)
Iedereen was even vriendelijk.
Breakfast (80%)
Ontbijt is gewoon goed.
Restaurant (100%)
Het restaurant is werkelijk top! Hier kun je genieten van een mooi uitzicht en fantastisch eten. Het personeel ook hier erg vriendelijk met kleine verrassingen tussendoor, Leuk!
Value for money (80%)
Douchen in het bad heeft niet onze voorkeur, maar het uitzicht en balkon maakt heel veel goed.
Service (80%)
Het is een prijzig hotel voor 18m2 kamer en douchen in het bad, maar Zwitserland is sowieso duurder.
Location (100%)
Is gewoon goed.
93%
Anonymous
2024-08-26
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (80%)
100%
Anonymous
2024-08-26
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
94%
Anonymous
2024-08-26
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (100%)
100%
Anonymous
2024-08-26
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
90%
Anonymous
2024-08-26
Overall, satisfied
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Room (100%)
Cleanliness (100%)
Housekeeper lady was so friendly!
Breakfast (80%)
The food was great!
Restaurant (100%)
Value for money (80%)
The view was fantastic and the bed was comfortable. There were only two slippers in the room although I payed for the triple.
Service (80%)
Location (100%)
88%
Anonymous
2024-08-25
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (60%)
Location (80%)
96%
written by scott hunt
2024-08-25
very relaxing
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Room (100%)
beautiful view of the water
Cleanliness (100%)
Breakfast (100%)
great selection of food and great service
Restaurant (100%)
Value for money (100%)
spacious and very clean
Service (80%)
little pricey but was high season
Location (100%)
95%
written by Karel Vopicka
2024-08-25
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (100%)
85%
Anonymous
2024-08-25
Very pleasant, the views lovely. Unfortunately our day there was a Sunday and the shops were closed
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Room (100%)
Excellent
Cleanliness (60%)
Reception staff excellent Bar/Resturant manager very rude and unhelpful did not accommodate us, did not ask if we were staying in the hotel etc
Breakfast (80%)
Fine good choice
Restaurant (100%)
Food was very good
Value for money (80%)
Air conditioning was not very powerful
Service (80%)
Would have expected a welcome drink and not a token
Location (100%)
Excellent
94%
Anonymous
2024-08-24
Ein elegantes Hotel
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Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (80%)
Service (100%)
Location (100%)
97%
Anonymous
2024-08-23
We stayed in 3 different hotels in 3 different cities, this by far, was our favorite. The location, the decor, staff, all fantastic, I would recommend this hotel to anyone staying in Lucerne.
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Room (100%)
Beautiful location on the river and very convenient to all sites in Lucerne.
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
The room was stunning, and very clean.
Service (80%)
Location (100%)
100%
Anonymous
2024-08-23
We had a wonderful stay! The evening lady and gentleman who came to our room every night with chocolates was a highlight of our children’s trip. Thank you! The rooms were nice and the view, of course, was excellent. Thank you for having us in our final days in Switzerland.
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Clean, pretty, air conditioning!
Service (100%)
Location (100%)
88%
Anonymous
2024-08-23
Gut
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (80%)
Value for money (80%)
Service (80%)
Location (100%)
80%
Anonymous
2024-08-23
more details
Room (80%)
Cleanliness (80%)
Breakfast (80%)
Restaurant (100%)
Value for money (80%)
Service (60%)
Location (80%)
92%
written by Tracey Wolff
2024-08-22
Exceeded all our expectations.
more details
Room (100%)
Cleanliness (40%)
On the night of a sudden storm on the restaurant terrace most staff were calm and professional. One staff member (Asian appearance) was angry and using foul language within our hearing. Notice same lady serving another table the following night and she had a miserable face and bad attitude. This is the only exception. All other staff were wonderful
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
97%
Anonymous
2024-08-22
Very nice 4 night stay. Staff is very friendly and forthcoming
more details
Room (100%)
Hart of town, very adequate parking services
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
76%
written by Dianne
2024-08-22
Het hotel ligt op een mooie locatie. Wel behoorlijk prijzig. Je verwacht dat het dan ook goed moet zijn. Door de slechte matras een slecht begin gehad, wel kregen we een andere kamer. Maar doordat je pas om half 3 slaapt heb je veel betaald voor een hele korte nacht. Er werd verder niets over gezegd toen we uit checkten, ook geen excuus of compensatie. Jammer.
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Room (80%)
Cleanliness (80%)
Breakfast (100%)
Restaurant (100%)
Value for money (60%)
De matras was niet stevig meer, we rolden naar elkaar toe in het midden.
Service (60%)
Location (100%)
92%
Anonymous
2024-08-22
Wir mögen Ihr Hotel sehr und haben es zur Tradition gemacht, jedes Jahr einmal zu kommen. Deshalb mache ich eine Ausnahme und schreibe diese Bewertung. Im Prinzip ist es sehr schön das alles traditionell und liebevoll gemacht ist. Die sehr schönen Details tragen dazu bei. Alle sind freundlich und zuvorkommend. Die Zimmer sind hell und wir fühlen uns sehr wohl. Leider gibt es auch einigen Mängel, die Sie, aus meiner Sicht, bedenken sollten.
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (80%)
Manches sehr gut. Manches im Preis übertrieben.
Value for money (100%)
Das Zimmer ist sehr schön, da es eine gute Größe hat, hell ist und durch die sorgfältig ausgesuchte Einrichtung sehr angenehm "leer" wirkt.
Service (60%)
Die Badezimmer entsprechen nicht dem Anspruch des Hotels. Duschstangen die noch nicht mal den Duschkopf in Stellung halten oder schon einwenig in den Ecken "gammelnde" Dictungen der Duschtrennung sind schade.
Location (100%)
91%
Anonymous
2024-08-22
Loved my stay, can't wait to return.
more details
Room (100%)
You are right in the old town yet super quiet. 5 mins walk to train station, boat quay. Station shops have everything you need and open on Sunday. Location cannot be beat.
Cleanliness (100%)
Breakfast (100%)
Excellent grill menu. Do ask for liw-salt as food is on the salty side. Huge portions, just go for small portion.
Restaurant (60%)
Could be friendlier.
Value for money (100%)
Excellent river facing room 407. Silent air-conditioning, spacious, spotless bathroom with everything you need.
Service (80%)
It is not cheap but worth it. No half day extensions though.
Location (100%)
88%
Anonymous
2024-08-21
I have stayed at the hotel many times and it’s very nice It’s a very old building and we understand that Service was great From check in girls to the valet to restaurant
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (60%)
Value for money (60%)
The air conditioning was either not working or working on a low level
Service (80%)
Location (100%)
100%
Anonymous
2024-08-21
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
94%
Anonymous
2024-08-21
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Room (100%)
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Value for money (80%)
Service (80%)
Location (100%)
90%
written by Kennett
2024-08-20
We enjoyed our stay
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Service (80%)
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92%
Anonymous
2024-08-20
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Value for money (80%)
Zu klein
Service (80%)
Location (100%)
100%
written by Jennifer Lawrence
2024-08-20
Delightful
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Room (100%)
Could not be better
Cleanliness (100%)
Front desk staff was superb
Breakfast (100%)
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Value for money (100%)
Lovely in the bathroom supplies and treats at night (even though i don’t eat caramel)
Service (100%)
Location (100%)
Fantastic team
76%
Anonymous
2024-08-20
Très bonne expérience
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Room (80%)
Cleanliness (80%)
Breakfast (80%)
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Value for money (80%)
Service (60%)
Location (80%)
88%
Anonymous
2024-08-20
Sehr angenehmes Hotel in schöner Lage. Bedienung freundlich und wenn Sie im Bad Ablagen schaffen, ist es perfekt
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Room (80%)
Bitte Ablagen im Bad schaffen!
Cleanliness (100%)
Breakfast (100%)
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Value for money (80%)
Zimmer gut, Badezimmer hat keine Ablagen! Für eine Frau sehr wichtig!
Service (80%)
Location (80%)
100%
written by Holly Snodgrass
2024-08-19
Outstanding! We were late making a dinner reservation on Friday and because we were hotel guests, we were accommodated and appreciated that very much!
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Hotel des Balances has the best location in Lucerne!
Cleanliness (100%)
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Value for money (100%)
Junior suite is very spacious with a lovely balcony overlooking the river.
Service (100%)
Location (100%)
Housekeeping very prompt and thorough.
91%
written by Yuri Puello
2024-08-19
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Restaurant (80%)
Value for money (80%)
Service (80%)
Location (100%)
96%
Anonymous
2024-08-19
Perfect got out time in Lucerne
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Breakfast (100%)
Restaurant (80%)
Value for money (100%)
Service (80%)
Location (100%)
100%
Anonymous
2024-08-19
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Service (100%)
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100%
Anonymous
2024-08-19
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97%
Anonymous
2024-08-19
can not have better experience in Lucerne!
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Service (80%)
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100%
Anonymous
2024-08-18
Fabulous!!
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Service (100%)
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97%
written by Alexander
2024-08-17
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Service (80%)
Location (100%)
100%
written by George Dydek
2024-08-17
Fantastic stay with the best accommodations and access to the offerings of Luzern.
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Excellent central location to city. activities and transportation.
Cleanliness (100%)
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Value for money (100%)
The balcony overlooking the river allowed ample opportunties for relaxation.
Service (100%)
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76%
written by Rahul
2024-08-17
Great Location. Front reception staff can be more welcoming and provide better customer experience.
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Room (80%)
Cleanliness (60%)
Breakfast (60%)
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Service (60%)
Location (100%)
91%
written by McFarlane
2024-08-17
Enjoyable
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Value for money (60%)
Balcony was not big enough for 2 to sit on it comfortably with the table
Service (80%)
Location (100%)
100%
written by Nicholas Skelos
2024-08-15
Great
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100%
Anonymous
2024-08-15
Wonderful!
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Service (100%)
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100%
written by Schetz Maria
2024-08-14
Alles sehr gut, wir werden wieder kommen
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94%
Anonymous
2024-08-14
Great hotel and staff.
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Breakfast (80%)
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Service (80%)
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85%
written by Sullivan
2024-08-14
Tiny room, tiny balcony.
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Breakfast (80%)
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Value for money (60%)
Tiny room, tiny balcony
Service (60%)
Location (100%)
100%
written by Victoria Neal
2024-08-14
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The staff was excellent. The front desk girl was so sweet and so helpful!
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94%
written by Dr Gene Pezzollo
2024-08-13
Our stay at your hotel was the perfect way to conclude our European Holiday
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94%
Anonymous
2024-08-13
Freundliche Mitarbeiterinnen und Mitarbeiter. Lage sehr gut. Essen ebenfalls sehr gut und auch schön präsentiert.
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91%
written by Juan Garcia
2024-08-13
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Service (80%)
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100%
written by Henderikus Bos
2024-08-12
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96%
Anonymous
2024-08-12
Very fulfilling and an overall positive experience
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Value for money (80%)
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100%
Anonymous
2024-08-12
Great hotel and location
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Excellent hotel and best customer service
Service (100%)
Location (100%)
56%
Anonymous
2024-08-12
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Room (60%)
Cleanliness (40%)
Breakfast (20%)
Restaurant (100%)
Value for money (60%)
Service (60%)
Location (100%)