Reviews
The satisfaction of our guests finds expression in their ratings.
15849 guests across 13 portals have rated their stays at the Hotel des Balances – giving a guest satisfaction rate of 92%.
We're naturally delighted and duly grateful!
Categories
Room (90%)
Location (97%)
Cleanliness (96%)
Service (96%)
Price (85%)
Breakfast (89%)
Restaurant (93%)
Bar (93%)
Conference / Banquet (89%)
Portals
Customer Alliance
(11901 Reviews)
Booking.com
(1237 Reviews)
Hotelreservierung.de
(1 Reviews)
Anonymous
2025-10-28
Wonderful. Only recommendation would recommend providing robes for such a quality hotel
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written by Cristina
2025-10-28
MagnÃfica ubicación.
Bueno, bonito y confortable.
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written by DIXON DEBORAH
2025-10-28
The amenities were first classs. My city view looked into scaffolding that was feet from my window.
Appreciated the toiletries.
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Anonymous
2025-10-27
It was wonderful all around. Would definitely return!
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written by Daughter and son in law traveled with us.
2025-10-27
We enjoyed our stay. The staff was friendly and the setting was very nice.
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Anonymous
2025-10-27
A lovely hotel for a few days exploring Luzern.
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Anonymous
2025-10-27
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Anonymous
2025-10-27
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Anonymous
2025-10-27
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Anonymous
2025-10-27
Es gefällt uns sehr gut
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written by Götschi Anne
2025-10-27
Ein perfektes kleines Luxushotel das einem persönlich und individuell betreut
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Anonymous
2025-10-26
Really good- lovely hotel and we chose the room carefully. Not disappointed. Great view.
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Anonymous
2025-10-26
trop court pour un bilan
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Anonymous
2025-10-26
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Anonymous
2025-10-26
Tout à fait agréable/donne envie dây revenir
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written by Janice psoinos
2025-10-25
Beautiful view overlooking The Reuss!!!
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written by Tom Stanley
2025-10-25
We enjoyed our stay and would stay there again.
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written by Peter Eyles
2025-10-25
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written by Magnin
2025-10-25
Cadre et ambiance magnifique.
Emplacement incroyable.
Personnel sympathique et à lâécoute.
Lit confortable
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Anonymous
2025-10-25
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written by Pauchon
2025-10-25
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written by Bart Puopolo
2025-10-24
One of the BEST HOTELS I EVER STAYED IN AND I TRAVEL ALL AROUND THE WORLD. THE ENTIRE STAFF IS SUPER FRIENDLY AND HELPFUL AND THAT MAKES YOUR HOTEL SHINE BRIGHT:)
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written by Noel
2025-10-24
A wonderful place to stay
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Anonymous
2025-10-23
Agréable et bien situé, un peu dommage que le personnel s est exprimé prioritairement en anglais, avant même l allemand
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written by Sarah Jones
2025-10-23
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written by TK
2025-10-22
Wonderful stay and a beautiful hotel. Staff was very friendly and we will definitely be back
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Anonymous
2025-10-22
Très satisfaisante.
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Anonymous
2025-10-22
Pese a la mala experiencia de la limpieza lo demás muy bien
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Anonymous
2025-10-21
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written by Virginia Elder
2025-10-21
Fabulous. As I said before , we sat on the terrace in the evenings with a glass of wine and would have enjoyed some food from the bar menu.
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Anonymous
2025-10-21
Very good location, nice room for 3 persons, with two bathrooms, however with facilities - like sauna, which we did not use.
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Anonymous
2025-10-21
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written by Calderari Giorgio
2025-10-21
Funzionale elegante centrale
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written by MICHAÃL LUCERNE | FINE ARTS SUISSE
2025-10-20
FÃR LUZERN ROYAL
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written by van der Meulen
2025-10-20
Sehr Freundlich!
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Anonymous
2025-10-20
Good. The location is great, and the staff were accommodating.
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Anonymous
2025-10-19
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Anonymous
2025-10-19
Really loved ice and water available on our floor.
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written by Audra & John
2025-10-19
Just lovely and easy and quiet and safe.
Great views from the balcony as a bonus!
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written by Alkaabi
2025-10-19
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تاز ÙظاÙÙ ÙخدÙ
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Ùظر عÙ٠اÙبØÙر٠رÙÙع٠اÙÙ
ÙظÙÙÙ ÙدÙدÙÙ
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written by Frei Beat
2025-10-19
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Anonymous
2025-10-18
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Anonymous
2025-10-18
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Anonymous
2025-10-17
This hotel ticks every box, so for us it proved to be the perfect choice.
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Anonymous
2025-10-17
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written by Chris Harden
2025-10-17
Great location but the room location within the hotel, size and uncomfortable beds made it intolerable. We would not recommend to anyone. Way too expensive for what we received and there are much better hotel rooms for that price.
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written by Rohit Sehgal
2025-10-17
Good stay
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Anonymous
2025-10-16
Had a great time at the hotel. The location was ideal and the room was very nice. We ate at the restaurant for dinner and it was one of the best meals on our trip. Would stay there again.
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Anonymous
2025-10-16
We had a wonderful time
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Anonymous
2025-10-16
Excellent staff
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Anonymous
2025-10-15
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written by RH
2025-10-15
A very good one. The cleaning staff were always asking if our room was ok and enjoyed giving out the chocolate hearts to our kids. It was much appreciated how kind they were
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written by Mary Haege
2025-10-15
We loved the location right on the river. Exceptional staff at reception and in the bar.
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Anonymous
2025-10-15
Just OK, for the price and location the hotel could be much better from helping explain to clients the function of the room, unloading of luggage and explaining the town. Hallway carpets are dirty and worn and need to be replaced.
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Anonymous
2025-10-14
Acceptable but not great.
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written by Suanne
2025-10-14
Very good
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Anonymous
2025-10-14
Extremely satisfied. Would definitely recommend to stay!
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written by Rhonda Thibault
2025-10-14
Could not have been better. Sad we were only there for one night.
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Anonymous
2025-10-14
Top Lage, Personal sehr freundlich, der Style im Hotel gefällt mir sehr, Altbau, Design schlicht glatt modern. Frühstück prima.
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written by Megan
2025-10-13
Fantastic ! Great location and room
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Anonymous
2025-10-13
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written by Lyrenmann
2025-10-13
Ein sehr schönes , gehobenes Hotel, mit wunderbarem Frühstückbuffet. Sehr gute Lage!.
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written by Grimm Laurent
2025-10-13
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Anonymous
2025-10-12
Very comfortable hotel, strategic location, and wonderful views.
Very restrictive for smokers; even the outdoor bar doesn't allow e-cigarettes.
The bar staff is far from friendlyâ¦
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written by Hischier
2025-10-11
Nachhaltig positiv
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written by Tröster/Bechtold
2025-10-11
Wir haben uns bei Ihnen sehr wohl gefühlt
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written by Christine Buckley
2025-10-11
Very relaxing.
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Anonymous
2025-10-10
We loved our stay at the hotel des balances! From the location in the old town district to the incredible views from our private balcony of the river and chapel bridge, we loved our stay. Breakfast was a highlight of our trip, and we thoroughly enjoyed the buffet with unparalleled views right on the river. It was magical!
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written by Tricia
2025-10-10
The room we stayed in was very small but the view out our window and small balcony made it all worthwhile. The staff were all very nice and helpful. The hotel is beautiful and located in a great spot. I would stay here again if I was ever in Lucerne again.
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written by De Tassigny Marie-Françooise
2025-10-10
sehr schöne Lage, gepflegtes Hotel, Zimmerpreis zu hoch
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Anonymous
2025-10-09
Wonderful! Breakfast was wonderful and staff was very welcoming and helpful.
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written by Jill
2025-10-09
Absolutely wonderful!
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Anonymous
2025-10-08
Sehr angenehm und schön. Herzlichen Dank.
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Anonymous
2025-10-08
10 out of 10!
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written by Paul and Deborah Bonanno Slaninka
2025-10-07
One of the best on this journey. Location perfect. Hotel was beautiful and comfortable. The staff extremely friendly and very helpful for our needs. Our train to Milan was cancelled and the front desk immediately provided us with alternative transportation . Even the driver: John was great! We enjoyed the bar and restaurant, The entire staff was wonderful. Patrick made us feel welcomed. He is special! Great hotel!
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written by Schneider Hans-Rudolf
2025-10-07
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Anonymous
2025-10-06
Great service and location.
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written by Caryn Sprovieri
2025-10-06
Very clean, friendly close to the train station, amazing breakfast buffet
Unfortunately only able to stay the one night passing through.,,
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written by L mark
2025-10-06
Terrific!!
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Anonymous
2025-10-05
We loved it. Probably should have eaten at the restaurant.
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Anonymous
2025-10-05
I would say the overall experience was an 8 out of 10
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Anonymous
2025-10-05
We had a magical time at Hotel Des Balances! The welcome beverage and caramels were such an elegant touch. The nightly turn down service with chocolates were such a cherry on top to a great stay. The room amenities were fantastic - it was so nice to enjoy a coffee each morning. While we wish there had been a workout facility, the hall ice and water machines were very appreciated for people who are used to drinking water all day long! One of our best hotel stays!
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written by MOESCHING
2025-10-05
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written by Brian F.
2025-10-05
Of our two weeks in Italy, Switzerland and Germany we enjoyed our two nights here most. Well done. We will return.
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Anonymous
2025-10-05
It was a. Wry special place . Nice people who are happy to help.
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Anonymous
2025-10-05
The feeling is that you thought about everything for your guests and the employees and service providers are their for the guests. If and when we return we will not take a room with a step at the entrance- see our comment above. Maybe you should give a short explanation about the shower and guest card - we couldnt open it and found out on the last day that it can enable free rides. All your ideas are wonderful and you obviously put a lot of effort into making your guests feel good and happy
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Anonymous
2025-10-04
Excellent!
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Anonymous
2025-10-04
exccellent. Loved the bar. very nice room and hotel.
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written by F. Nouroullaev
2025-10-04
Beautiful , very grateful ????
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written by Hanke
2025-10-03
Sehr gute Lage mit tollem Service! Leider in den letzten Jahren immer teurer geworden!
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written by Dennis Cahill
2025-10-03
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Anonymous
2025-10-03
Outstanding! We would love to return!
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Anonymous
2025-10-03
not bad
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written by Robert Malloy
2025-10-02
Our stay was short, yet everything about your hotel was perfect,
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written by Linda Tortora & Stephen Burns
2025-10-02
I am a former flight attendant. I do trip planning for friends and family and I will definitely recommend your Hotel. Our experience was excellent!
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Anonymous
2025-10-02
very comfortable ambiance
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Anonymous
2025-10-01
Absolutely fabulous
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Anonymous
2025-10-01
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written by PJL
2025-10-01
See above comments.
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Anonymous
2025-09-30
Fabulous!!!!
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