Reviews
The satisfaction of our guests finds expression in their ratings.
14723 guests across 14 portals have rated their stays at the Hotel des Balances – giving a guest satisfaction rate of 92%.
We're naturally delighted and duly grateful!
Categories
Room (90%)
Location (98%)
Cleanliness (96%)
Service (96%)
Price (85%)
Breakfast (89%)
Restaurant (92%)
Bar (93%)
Conference / Banquet (89%)
Portals
Customer Alliance
(10953 Reviews)
Booking.com
(1412 Reviews)
Hotelreservierung.de
(1 Reviews)
Anonymous
2025-01-02
Ein rundum schöner und stimmiger Aufenthalt. Wir kommen nächstes Jahr ganz sicher wieder! ????????????
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written by Alexis Norelle and Steve Stwertka
2025-01-01
We went to the bar and ate at the restaurant on Christmas eve and Christmas. The service was professional, courteous and warm. The food was exquisite. Wonderful two evenings. Well done to the entire staff.
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Anonymous
2025-01-01
Overall great.
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Anonymous
2024-12-31
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written by John
2024-12-30
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Anonymous
2024-12-30
Top Hotel, sehr Freundlich
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Anonymous
2024-12-30
Excellent and enjoyable.
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written by Rebsamen Ghislaine und ThomaS
2024-12-28
Ein tolles Hotel im Herzen von Luzern mit einem sehr aufmerksamen Service. Empfehlenswert.
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Anonymous
2024-12-28
A very good experience. Would visit again.
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Anonymous
2024-12-28
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Anonymous
2024-12-27
My husband, daughter and myself loved the Hotel des Balances. Our only regret was we were not able to stay longer. Everything was exceptional. I would, without hesitation, stay here again. It is truly a beautiful hotel in the heart of a beautiful and magical city.
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Anonymous
2024-12-27
Ein wirklich tolles Hotel im Herzen von Luzern mit freundlichen Staff, vorzüglichem Essen und tollen Zimmern. Die Aussicht ist unschlagbar und das Hotel hat viel Charme!
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Anonymous
2024-12-26
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Anonymous
2024-12-25
Das Hotel ist sehr gut gelegen, aber die Bedienung (Herr) an der Bar war das allerletzte. Das hörten wir auch an de Tischen neben uns. Das war schon unglaublich frech!
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Anonymous
2024-12-25
Tolles, sympatisches Hotel mit gehobenem Standard und prima Lage.
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written by Bismuth
2024-12-25
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Anonymous
2024-12-25
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Anonymous
2024-12-24
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written by Patrizia Pera
2024-12-24
Very nice staying
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Anonymous
2024-12-24
Thoroughly enjoyed the amazing spot and a great room with an incredible view of the river.
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written by Nora -Texas
2024-12-23
You are at the center of the old town..employees are super friendly! You can get tickets to surrounding activities! The best!!
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written by Pam
2024-12-23
Beautiful hotel, steeped in history, yet felt very modern!
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Anonymous
2024-12-23
Wunderbares Hotel mit sehr, sehr freundlichen Mitarbeiter*innen!
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Anonymous
2024-12-23
Sensational
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written by Dennis Coffey
2024-12-23
Everything about our stay was wonderful.
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Anonymous
2024-12-22
Great
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written by Jason K from Toronto Canada
2024-12-22
The hotel is very well appointed and the staff was extremely professional and friendly. The view from my room was stunning as I had a balcony on the 5th floor. We dined at the restaurant where the wait staff were fantastic and efficient. I would highly recommend this hotel.
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Anonymous
2024-12-22
Alles war sehr gut.
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written by David Caputo and Vickie Hoelzer
2024-12-22
My daughter and her family are actually going to stay at this hotel in June 2025. She is giving this trip to her family for a Christmas present. Heather and Tom Kacachos, Oxford, Ohio
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Anonymous
2024-12-21
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written by Theler
2024-12-21
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Anonymous
2024-12-21
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written by Violetta Psitou
2024-12-20
Unforgettable!!! Superb location, a wonderful specious suite and very kind staff! Ideal for a romantic getaway !! Definitely coming backâ¦
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written by Nancy Smith
2024-12-19
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written by Katherine
2024-12-19
The staff were so friendly and accommodating with us, particularly with my momâs mobility issues. There were so many special touches during our stay and the location certainly canât be beat. We really loved our stay here.
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Anonymous
2024-12-19
Wunderschönes Hotel, angenehme Atmosphäre in allen Bereichen, hervorragendes Essen, privilegierte Lage an der Reuss und nahe der Altstadt, freundliche und zugewandte Mitarbeiter! Hier kann man sich einfach nur wohlfühlen! Da wir schon seit vielen Jahren kommen, ist uns alles vertraut und man fühlt sich ein Stück weit "wie zu Hause" (erfreulicherweise ohne die alltäglichen Verpflichtungen ????). Wir werden auf jeden Fall wiederkommen und freuen uns schon jetzt darauf!
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written by Vivien
2024-12-19
Nagyon pozitÃv, az elvárásaink feletti szolgà ltatást és minÅséget kaptunk, szeretnénk még visszatérni
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Anonymous
2024-12-19
We loved and will return.
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Anonymous
2024-12-19
Wir hatten nur 1 Ãbernachtung in der Junior Suite, einfach alles hat gestimmt. Helles, einladendes Zimmer, aufmerksamer Barservice, feines Nachtessen und eine herrlich frische und schön präsentierte Frühstücksauswahl.
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Anonymous
2024-12-18
Our overall experience was delightful. We loved the location, the scenery from the hotel and the food at the restaurant. The little treats at night were very appreciated and we had plenty of space to move around.
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written by William Schenk
2024-12-18
This hotel is beyond words, from the moment you enter. The desk staff was so friendly and helpful. Location on the water was beautiful with gorgeous views of the mountains. The small balcony was a great addition, we didnât use it due to the weather. Location to the Christmas markets was super. Short walk to the train station was a real perk. Many local bakeries and restaurants in close proximity was fantastic. Stocked mini bar was great with reasonable pricing.
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Anonymous
2024-12-18
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Anonymous
2024-12-18
Lovely experience with the kindest staff. Will definitely recommend to anyone visiting!
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written by Blatter Josef
2024-12-18
Wir haben uns bei unserem Kurzaufenthalt bei ihnen sehr Wohlgefühlt
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Anonymous
2024-12-18
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written by Selese Rowe
2024-12-18
Just wonderful - we can't wait to stay again :-)
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Anonymous
2024-12-17
Exceptional!
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Anonymous
2024-12-17
Sehr gut. Nicht über-gestylt
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Anonymous
2024-12-17
???? wir haben wieder gebucht
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Anonymous
2024-12-17
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Anonymous
2024-12-17
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Anonymous
2024-12-16
great experience. centrally located for walking.
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Anonymous
2024-12-16
Excellent
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Anonymous
2024-12-16
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written by Karin Metzger
2024-12-16
Sehr gutes Hotel, mitten in der Altstadt. Blick auf die Reuss, Kapellbrücke und Vierwaldstätter See, einmalig. Nachdem ich bereits vier mal bei Ihnen war, komme ich nächstes Jahr gerne wieder.
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Anonymous
2024-12-16
Sehr gut geführter Betrieb, in den wir jedesmal kommen, wenn wir in Luzern sind
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written by Lotanna Moneke
2024-12-16
Wonderful stay! Loved every minute.
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written by Tie
2024-12-15
Very clean room, friendly reception. I am very happy with the location, close to train station. I will come here again if I visit this town.
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written by Darryl
2024-12-15
Very good!
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Anonymous
2024-12-15
Molto soddisfatti torneremo
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Anonymous
2024-12-14
Hervorragendes Hotel in bester Lage
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written by Ashwani Chugani
2024-12-13
I was there for a short stay for a meeting but was very happy with the hotel
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written by Maureen
2024-12-13
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written by Ingrid Moosmann
2024-12-13
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Anonymous
2024-12-13
The biggest negativr was that our room has a step that is not marked on the floor. The carpet blends making the step not visible. There is a sign on door but first time out we had coat hanging over sign. I fell off the step twisting my left ankle snd banging up my right knee. I was in pain and had a difficult time getting around town for our stay. (Thankful it wasnât worse)
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Anonymous
2024-12-13
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Anonymous
2024-12-12
Very good
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written by Schweizer
2024-12-11
Wir fühlen uns immer wohl und gut umsorgt im Hotel und Restaurant.
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written by Thea
2024-12-10
PERFECT and Unforgettable experience for me and my husband. Thank you
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written by Christopher Barnett
2024-12-10
I had the best experience at Hotel des Balance. The staff are very helpful and welcoming, the rooms are high standard and the food is exquisite.
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Anonymous
2024-12-10
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Anonymous
2024-12-09
Gute Atmosphäre an zentraler Lage.
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Anonymous
2024-12-09
Schöne Ambiance zum Erholen!
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written by Maurer
2024-12-09
Top Lage zentral, ein schönes Haus mit langer Geschichte, sehr freundliche Mitarbeiter
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written by Beat + Priska
2024-12-09
Mitten in der Altstadt von Luzern direkt an der Reuss gelegenes Hotel in historischem Gebäude = top Lage. Sehr freundlicher Service und dog friendly (mit unseren zwei grossen Rhodesian Ridgeback Hunden in einem Hotel wirklich Willkommen zu sein, das ist nicht selbstverständlich - chapeau ans Des Balances Team).
Das Dinner, Drinks an der Bar & Breakfast war alles tip topp.
Wir waren schon mehrmals im Des Balances - rundum happy :-) - wir kommen gerne wieder!
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Anonymous
2024-12-08
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Anonymous
2024-12-08
It was the best trip of our lives and we cannot wait to return to your city.
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written by Cora Gandionco
2024-12-07
Very nice hotel in a good location
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written by Polina michaeli
2024-12-07
Excellent hotel
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written by Courtney DeVane
2024-12-07
We would stay here again in a heartbeat. Thank you!
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written by Will S.
2024-12-06
Great location and overall great experience.
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written by Barry Follett
2024-12-06
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Anonymous
2024-12-06
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written by Byram Ratliff
2024-12-05
Absolutely perfect
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Anonymous
2024-12-05
Truly enjoyed our stay at your hotel!
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Anonymous
2024-12-05
Séjour merveilleux. Merci
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Anonymous
2024-12-04
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written by Maria-Luisa Battistini
2024-12-04
Wir hatten ein wunderbares Wochenende in ihrem Hotel und wir kommen wieder. Das was ich oben bemängle ist jammern auf hohem Niveau, jedoch ist auch das Hotel ein tolles Haus mit hohem Niveau!
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written by Lisa Pederson
2024-12-04
your hotel is in a great location and is beautiful.
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written by Costantino
2024-12-03
Wonderful hotel in a wonderful city. Glad we chose to stay at Hotel des Balances.
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written by Carder
2024-12-03
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Anonymous
2024-12-03
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Anonymous
2024-12-03
Wir waren 2 Nächte da und hatten uns wohl gefühlt.
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written by Roy Hood
2024-12-02
Great stay.
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Anonymous
2024-12-02
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written by Manfred
2024-12-02
Wie bei den Einzelfragen beschrieben, ist der Aufenthalt in Ihrem Haus jedes Mal ein "home coming" und ein wahres Vergnügen.
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written by Peter Müller
2024-12-02
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Anonymous
2024-12-01
Our experience with Hotel Des Balances was excellent! We greatly enjoyed our room and location within Luzern. We had easy access to everywhere in the city and very much enjoyed using the transportation pass! The room/beds were extremely comfortable and the staff was friendly. The bar was excellent and the one day we had breakfast, we were quite impressed with the spread and options to order.
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written by Doris Houslander
2024-12-01
Very good, the location is perfect for sight seeing Lucerne.
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written by Catherine Wheeler
2024-11-30
Fabulous hotel. Faultless. Great experience.
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