97%

von Amit Sood
2025-11-23

Overall experience was great, minimalist aesthetics which I loved, tastefully decorated, great restaurant and breakfast. Some people in the restaurant at breakfast not too friendly , though we are from Australia we are not Caucasians and felt the attitude towards us by some member of the team not all was not great and could see the difference.

mehr Details

Zimmer (100%)

Close to all the shopping, restaurants and train station

Sauberkeit (80%)

Could improve in that area, be more smiling and welcoming at the reception desk for international tourists like from Australia.

Frühstück (100%)

Delicious options ,loved it

Restaurant (100%)

Preis / Leistung (100%)

Beautifully kept with the best amenities, luxurious feel

Service (100%)

Lage (100%)

97%

von Landerer
2025-11-23

Toll, hatte von der Webseite nicht den Eindruck, solch einen pulsierenden Ort anzutreffen ( auf der Webseite sollte mehr Fotos mit Menschen drauf â¦) Insofern war es eine Ãberraschung und alles bestens, QualitÃ¤t des Essens sehr gut

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Freundlichkeit der Mitarbeiter war herausragend

Restaurant (100%)

Freundlichkeit und fachliche Kompetenz war ebenfalls hervorragend -

Preis / Leistung (80%)

Etwas Ã¼ber mÃ¶bliert und das Volumen der Gardinen drÃ¼cken den Raum ebenfalls. Die Kunst lÃ¤ge hier im Weglassenâ¦

Service (100%)

Hatte einen Gutschein

Lage (100%)

94%

Anonym
2025-11-22

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (80%)

Stil des Hotels, Lage, Personal, Einrichtung, KÃ¼che.

Service (100%)

Lage (80%)

97%

Anonym
2025-11-22

Sehr gut!

mehr Details

Zimmer (100%)

Nah am Bahnhof, direkt am Fluss: 10 von 10.

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Super Betten, gute AtmosphÃ¤re, guter Stil, sensationelle Aussicht!

Service (80%)

Auf der teuren Seite, aber eben auch sehr gut!

Lage (100%)

80%

Anonym
2025-11-22

Restaurant will continue to be a high recommendation but the hotel stay less so.

mehr Details

Zimmer (80%)

Sauberkeit (80%)

Frühstück (100%)

Exquisite! Service level (including correction of wrong wine offered), food quality and presentation are best in class!

Restaurant (100%)

Friendly and talented

Preis / Leistung (40%)

Our bed broke one night, with one leg collapsed so my wife slept on a downslope! We notified the front desk the next morning but a remedy (move rooms) was only offered that evening the day before we checked out so we declined.

Service (60%)

Due to bed issue and tiny room (not suitable for a 2-person bed as their was very little room between bed and window; I stubbed my toe and badly hurt it in the middle of the night.

Lage (100%)

100%

Anonym
2025-11-22

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

100%

von Karyna
2025-11-21

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

97%

Anonym
2025-11-21

Wir haben uns einfach wohl gefÃ¼hlt

mehr Details

Zimmer (100%)

Tolle Aussicht auf die Reuss

Sauberkeit (100%)

Frühstück (100%)

So viele kleine SchÃ¤lchen

Restaurant (100%)

Gutes essen guter wein

Preis / Leistung (80%)

Leider ein kleines Zimmer erwischt

Service (100%)

Wir hatten einen Gutschein

Lage (100%)

100%

von EN
2025-11-20

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Staff were patient and friendly!

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

View of Matterhorn every morning is splendid. Room is clean and big too.

Service (100%)

Lage (100%)

100%

Anonym
2025-11-20

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

85%

Anonym
2025-11-19

TrÃ¨s positive. (Ancien cilient)

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (80%)

Restaurant (80%)

Preis / Leistung (60%)

Service (80%)

Lage (100%)

92%

Anonym
2025-11-19

An sich wirklich ein sehr schÃ¶nes Hotel an einem sehr schÃ¶nen Ort. Super Location, Zimmer, Essen, Service. Allein die Preise kÃ¶nnten minimal niedriger sein

mehr Details

Zimmer (100%)

Sehr schÃ¶n am Fluss

Sauberkeit (100%)

Sehr sehr nett

Frühstück (100%)

Sehr groÃe Auswahl

Restaurant (80%)

Etwas teuer

Preis / Leistung (100%)

SchÃ¶n groÃ

Service (80%)

Preislich ginge es ggf. noch einen ticken gÃ¼nstiger

Lage (100%)

Sehr sauber

96%

Anonym
2025-11-18

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (80%)

Restaurant (80%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

92%

Anonym
2025-11-18

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (80%)

Restaurant (80%)

Preis / Leistung (80%)

Service (80%)

Lage (100%)

100%

Anonym
2025-11-18

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (80%)

Restaurant (80%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

100%

von Anna
2025-11-18

WunderschÃ¶nes Hotel. Das Personal ist sehr freundlich und hilfsbereit. Die Zimmer sind fantastisch. Das Essen ist einfach unglaublich kÃ¶stlich

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

97%

von Dr.Ionel Roman
2025-11-18

Perfect stay in a perfect place

mehr Details

Zimmer (100%)

Perfect in the old town

Sauberkeit (100%)

Ideal

Frühstück (100%)

Very good idea with a small portions

Restaurant (100%)

Nice cuisine perfect we had an anniversary of our daughter

Preis / Leistung (100%)

Clean, neat and spacious

Service (80%)

Good

Lage (100%)

Stunning

100%

Anonym
2025-11-17

Great stay in a beautiful location.

mehr Details

Zimmer (100%)

Great location in the old town.

Sauberkeit (100%)

All staff were welcoming and very pleasant.

Frühstück (100%)

Great range for breakfast

Restaurant (100%)

As I mentioned, we had a delightful Wedding Anniversary dinner.

Preis / Leistung (100%)

A beautiful view across to the Jesuit Church. The room was spacious and very well appointed.

Service (100%)

Lage (100%)

Spotless in every way.

92%

Anonym
2025-11-17

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (60%)

Next to elevator

Service (100%)

Lage (100%)

80%

Anonym
2025-11-16

Staff are very friendly and try their best to help you. However, sound proof of rooms are not good, also unprofessional service in restaurant which is really a shame.

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Theyâre super friendly!

Frühstück (20%)

I made reservation for 3 people, when I arrived the restaurant on time, a waiter took me to a table which only contained culinary for 2 people and say he will bring another culinary. Itâs pretty unbelievable this happens in a Michelin recommend restaurant and I didnât expect such unprofessional service. Also, we requested another table which next to window and can see the river view, but the waiter told us itâs booked by others, however, till the time we left the table was still empty for no one. Food is great but considering the service, I wonât go back nor recommend it to any of my friend.

Restaurant (100%)

Preis / Leistung (60%)

Itâs better to tell guest and confirm if they want it or not when you offer turn-down service at check-in. I didnât expect someone come in my room when my luggage is open and unpacked when Iâm not in the room.

Service (100%)

Lage (100%)

100%

Anonym
2025-11-16

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (20%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

91%

Anonym
2025-11-16

Good!

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (60%)

Service was not good both times I went

Preis / Leistung (100%)

Service (80%)

Lage (100%)

87%

Anonym
2025-11-15

Very pleasant

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (80%)

Restaurant (80%)

Preis / Leistung (80%)

Service (80%)

Lage (100%)

90%

von Michael Hagmann
2025-11-15

Wir kÃ¶nnen es sehr empfehlen.

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Alle Mitarbeiter waren sehr zuvorkommend auch in der Bar

Frühstück (100%)

Restaurant (80%)

Preis / Leistung (80%)

Sehr gut mÃ¶glich mit dem Rollstuhl ins zimmer zu kommen. Das zimmer ist etwa klein mit Rollstuhl. Vorallem da es noch einen Stuhl und Tischchen darin hatte. Es hatte auf beiden Seiten vom Bett Steckdosen was wir gut finden. Die Kaffeeauswahl war super haben wir so noch nie gesehen.

Service (60%)

367.80 CHF finden wir etwas viel fÃ¼r die Nacht.

Lage (100%)

96%

Anonym
2025-11-15

mehr Details

Zimmer (100%)

é§ããè¿ã

Sauberkeit (80%)

Frühstück (100%)

ç¨®é¡ã¯è±å¯ã§ãæ°é®®ãªé£ã¹ç©ããªãã¶

Restaurant (80%)

Preis / Leistung (100%)

ååãããåºãããããæ°´åãå«ãã¦ã¨ã¦ãæ¸æ½

Service (100%)

Lage (100%)

æé£ä¼å ´ãã¹ããå«ãã¦ã©ããæ¸æ½

90%

Anonym
2025-11-15

Exselent location, quite small room, good service. Thanks a lot.

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (80%)

Restaurant (80%)

Preis / Leistung (80%)

Service (80%)

Lage (100%)

92%

von Cindy Flanagan
2025-11-15

We had a great experience. We would definitely return and would recommend it to friends and family. Definitely a job well done!!

mehr Details

Zimmer (100%)

Location was great. We appreciated the proximity to the train station and to restaurants.

Sauberkeit (100%)

Frühstück (80%)

Restaurant (80%)

Preis / Leistung (80%)

We loved the location, the higher end toiletries and the common space where we could gather with friends. We also appreciated the early check in. The only negative was the size of the bathroom, specifically the shower.

Service (80%)

Lage (100%)

96%

Anonym
2025-11-14

A wonderful but too short visit!

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (80%)

Restaurant (80%)

Preis / Leistung (100%)

Lovely and a beautiful view!

Service (80%)

Lage (100%)

100%

von Carla Vanlerberghe
2025-11-14

Kom je de eerst keer naar Luzern dan zit je met dit hotel op de juiste plaats. In de oude stad, dichtbij de winkels, dichtbij het meer, en dus dichtbij allerlei openbaar vervoer, trein, bus, boot, en een goede invalsbasis om de stad te verkennen. je hebt geen auto nodig om te verkennen.

mehr Details

Zimmer (100%)

was midden in de oude stad. het was ook het mooist beschilderd aan de buitenkant in die typische figuren van aldaar

Sauberkeit (100%)

Frühstück (100%)

zeer vers

Restaurant (80%)

Preis / Leistung (100%)

De ramen konden aan de buitenkant worden verduisterd.

Service (100%)

Lage (100%)

88%

von Meier Marco
2025-11-14

mehr Details

Zimmer (80%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (80%)

Die Matratzen sind durchgelegen, nicht mehr ideal!

Service (60%)

Lage (100%)

71%

Anonym
2025-11-13

Lage, Zimmer, Rezeption ok, sonst sehen Sie oben stehend

mehr Details

Zimmer (100%)

Ok

Sauberkeit (60%)

Rezeption sehr freundlich und behilfsam

Frühstück (40%)

Nicht zum ersten Mal, hat es aufs neue nicht geklapt mit der Tischreservierung, trotz wir schon viele Jahren Ihr Restaurant besucht haben. Zu Folge habe ich gesagt es reicht, Reservierung storniert uns sonst wo ausgezeichnet gegessen. Einmal Probleme ist ok, jedesjahr das gleiche macht es nicht mehr interessant

Restaurant (80%)

Gerne Platz freihalten fuer Hotelgarste

Preis / Leistung (80%)

Vorhaenge fehlten am ersten Nacht, obschon die Rezeption Bescheid wusste. Douche ist regelmaessig kurzstundig kalt

Service (40%)

Preise anpassen

Lage (100%)

Ok

100%

von Harald S.
2025-11-13

Hotel mit Tradition, sensationeller Lage, professionellem und sehr freundlichem Personal eben: âschweizer Top-Gastronomieâ

mehr Details

Zimmer (100%)

Wunderbarer Ausblick

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Ausstattung, Sauberkeit und Ausblick top !

Service (100%)

Lage (100%)

????

100%

von Arnulfo Mtz
2025-11-13

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

96%

Anonym
2025-11-13

SÃ©duit par le charme de l Ã©tablissement, le classicisme et l Ã©lÃ©gance . Le personnel, attentif et bienveillant. Nous avons passÃ© un trÃ¨s agrÃ©able sÃ©jour.

mehr Details

Zimmer (100%)

Ãchafaudage en vis Ã vis

Sauberkeit (100%)

Top

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Un peu juste pour faire le tour du lit

Service (100%)

Lage (80%)

Top

92%

von Nadia
2025-11-13

Lovely hotel with friendly staff

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (80%)

We could hear some noise from the adjacent rooms

Service (80%)

Lage (100%)

54%

von Amanda Powers
2025-11-12

The view and location was the best part. We stayed at another hotel on our last night that had a better price and was twice as large. The breakfast was also more reasonable. We did like having the ability to get water & ice. We would not stay here again nor would we recommend it to anyone.

mehr Details

Zimmer (40%)

The best thing going for this hotel.

Sauberkeit (60%)

Frühstück (40%)

Very expensive for what you got. We only wanted eggs, toast & coffee and the ala carte seemed the better option but was not considered you were charged for a second cup of coffee and for honey for the toast.

Restaurant (40%)

Preis / Leistung (40%)

There was nowhere to unpack, nowhere to store our suitcases. The writing desk was a waste of space in the room and would have been better to have that room to store luggage. We lived out of our suitcase for 3 days and it was hard to move everything around to get the balcony doors open.

Service (60%)

Lage (100%)

There were hairs on the bathroom floor. I walked around in my white socks and they were very dirty from the floor not being thoroughly mopped.

100%

Anonym
2025-11-12

????

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (40%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

100%

Anonym
2025-11-11

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Beautiful corner room

Service (100%)

Lage (100%)

82%

von Franco
2025-11-11

Accogliente e molto piacevole

mehr Details

Zimmer (80%)

Sauberkeit (100%)

Frühstück (80%)

Restaurant (80%)

Preis / Leistung (80%)

Service (80%)

Lage (80%)

94%

Anonym
2025-11-11

Top Lage und Essen

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (80%)

Service (80%)

Lage (100%)

71%

von DonzÃ©
2025-11-11

AgrÃ©able mais grand potentiel dâamÃ©lioration dans le service.

mehr Details

Zimmer (80%)

Sauberkeit (40%)

Contact assez superficiel.

Frühstück (100%)

Restaurant (80%)

Preis / Leistung (40%)

RÃ©parer le store dans une chambre et rÃ©parer la fenÃªtre du balcon dans lâautre chambre.

Service (60%)

TrÃ¨s onÃ©reux par rapport au service

Lage (100%)

91%

von Angela
2025-11-11

Warm, inviting, comfortable.

mehr Details

Zimmer (100%)

Lovely hotel ans space.

Sauberkeit (100%)

Everyone was very kind, hospitable, and willing to assist from start to finish. Thank you!

Frühstück (80%)

Restaurant (100%)

Preis / Leistung (80%)

We had an interior room. It was nice, just very dark!

Service (80%)

I only give a 4 because of the darkness of the interior room.

Lage (100%)

62%

von Yasmeen Satar
2025-11-11

Really liked our room.

mehr Details

Zimmer (80%)

Sauberkeit (80%)

Frühstück (40%)

Not enough variety for the price.

Restaurant (40%)

Since the room didnt have a refill of our coffee or enough cream, we went to the bar and had to buy coffee and was charged 3 Swiss franks more for cream on the side. Ridiculous.

Preis / Leistung (40%)

The room was nice but the coffee wasn't refilled the 2nd day and we were there for 3 days. The TV screen display was dark on half of the screen.

Service (60%)

Be more in tune with what the room may be missing and better breakfast rates.

Lage (100%)

100%

Anonym
2025-11-10

Restful stay while we toured the area.

mehr Details

Zimmer (100%)

Walkable to train station and everything in old town.

Sauberkeit (100%)

Frühstück (40%)

Restaurant (40%)

Preis / Leistung (100%)

Comfortable, quiet, spacious balcony facing the square, luxurious bathroom and amenities.

Service (100%)

Lage (100%)

97%

von Jocelyne Riederer
2025-11-10

Personal am Empfang war super. Weiter so :)

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

96%

von LluÃs Serratosa
2025-11-10

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (80%)

Lage (100%)

97%

Anonym
2025-11-10

We had a great experience. Staff was great. Bar was great too.

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Food and service were great

Restaurant (100%)

Love the snacks served with a drink

Preis / Leistung (100%)

Really appreciate the plug adapters you supplied.

Service (80%)

Lage (100%)

93%

Anonym
2025-11-09

Very nice accommodations, loved the location. Easy to all sits and train station

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (80%)

Sat at the bar, Waitstaff weâre not very attentive, many standing around and none seeing our glasses were empty

Restaurant (100%)

Preis / Leistung (80%)

Service (100%)

Lage (100%)

86%

von franzt
2025-11-09

Good hotel in a perfect location

mehr Details

Zimmer (100%)

Sauberkeit (80%)

Frühstück (60%)

Restaurant (100%)

Preis / Leistung (100%)

Service (80%)

Lage (100%)

94%

von Dr Alain Kuffer
2025-11-08

Magnifique et merci

mehr Details

Zimmer (100%)

Excellent

Sauberkeit (100%)

Frühstück (100%)

Excellent

Restaurant (100%)

Excellent

Preis / Leistung (100%)

Excellent

Service (60%)

Lage (100%)

100%

Anonym
2025-11-08

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Amazing room

Service (100%)

Lage (100%)

90%

von Naz
2025-11-08

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (80%)

Service (60%)

Voir taille de la chambre

Lage (100%)

92%

Anonym
2025-11-08

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (80%)

Service (80%)

Lage (100%)

90%

Anonym
2025-11-08

Bonne

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (60%)

The size of the room 400 was really samll. I bumped my self in the beams several times.

Service (80%)

Lage (100%)

100%

Anonym
2025-11-07

Fantastic. We wished we couldâve stayed at least two more days and are hopeful to come and spend more time in Lucerne and at the hotel. Everything was so very lovely.

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Breakfast was excellent.

Restaurant (100%)

The restaurant was simply outstanding. Some of the best food weâve ever had. Service was good. Environment lovely.

Preis / Leistung (100%)

Only very minor opportunity for improvements: the water pressure was pretty low in the shower. I wish there was a luggage rack in the room. The night shades were barely big enough to cover the window so it let too much light in at night.

Service (100%)

Lage (100%)

94%

Anonym
2025-11-07

We really enjoyed our stay.

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Very clean

Service (80%)

Lage (80%)

88%

Anonym
2025-11-07

Good

mehr Details

Zimmer (100%)

Sauberkeit (80%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (60%)

Service (80%)

Lage (100%)

93%

Anonym
2025-11-07

A very nice & relaxing time.

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Vanessa at front desk extra helpful when checking in and providing info

Frühstück (100%)

We did not find out the name of the bar tender but he was phenomenal! Made a super drink & very friendly

Restaurant (100%)

Preis / Leistung (80%)

The shower's diverter became very hot to the touch, with a slight burn when touched. Water pressure wasn't consistent.

Service (80%)

Lage (100%)

97%

Anonym
2025-11-07

Ein tolles Hotel, super Zentral. Man wird sehr verwÃ¶hnt

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (80%)

Sehr klein, normalerweise wird dieses Zimmer als Einzelzimmer angeboten. Wir hatten Ã¼ber Connex gebucht

Service (100%)

Lage (100%)

97%

Anonym
2025-11-07

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (80%)

Lage (100%)

93%

Anonym
2025-11-06

Die kleinen Aufmerksamkeiten (NideltÃ¤feli und Schokoladenherzli) machten grosse Freude.

mehr Details

Zimmer (100%)

Sauberkeit (80%)

Frühstück (100%)

Sehr vielfÃ¤ltiges Angebot und wunderschÃ¶n prÃ¤sentiert.

Restaurant (100%)

Preis / Leistung (100%)

Sehr sauber, gerÃ¤umig, viele Fenster und ein schÃ¶nes Bad (auch dessen Beleuchtung).

Service (100%)

Lage (80%)

100%

Anonym
2025-11-06

sehr freundlich, zuvorkommend und jederzeit hilfsbereit - einfach toll! Die Lage des Hauses perfekt und wunderschÃ¶n.

mehr Details

Zimmer (100%)

Sauberkeit (100%)

absolut perfekt .... in Hotellerie wie auch im Restaurant

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

80%

Anonym
2025-11-06

Good. Needed to leave early and the girls at front desk very helpfull

mehr Details

Zimmer (80%)

Sauberkeit (80%)

Both receptionists very helpful and kind. The bellboy, not that much

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (60%)

Bed too soft. But not in a good way seems, old

Service (80%)

Lage (100%)

100%

Anonym
2025-11-05

Excellent experience, but I still have not gotten my invoice emailed to me

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Beautiful view

Service (100%)

Lage (100%)

30%

Anonym
2025-11-05

Price and services do not match

mehr Details

Zimmer (40%)

see above

Sauberkeit (20%)

see above

Frühstück (60%)

There was only one waiter for the entire bar; maybe employ more staff.

Restaurant (100%)

Preis / Leistung (20%)

On 21 October, I booked a room for 2â4 November (old town view), but I was given a room with a view of a construction site. Construction workers were walking around on the building scaffolding, so I couldn't open the curtains. On 2 November, I asked for another room, but my request was denied. I therefore left on 3 November and found another hotel.

Service (20%)

The room was very small. I realise that pictures always differ, but when you can only reach the wardrobe from the bed, it's very disappointing. The space between the bed and the wardrobe was just about enough.

Lage (20%)

The floor was badly damaged. I also complained about this on the day I arrived.

92%

von Lothar Hitzges
2025-11-05

Wenn Gutes gut bleibt, ist das eine angenehme Erfahrung.

mehr Details

Zimmer (100%)

Mitten in der Altstadt und an der Reuss mit Blick auf KapellbrÃ¼cke und Jesuitenkirche. Besser geht nicht.

Sauberkeit (100%)

Egal ob Empfang, FrÃ¼hstÃ¼cksraum oder Zimmerservice, alle sind freundlich hilfsbereit und mit Freude fÃ¼r einen da.

Frühstück (60%)

Restaurant (100%)

Preis / Leistung (80%)

Der Blick vom Balkon auf Reuss und KapellbrÃ¼cke ist einzigartig. Bad ist ein wenig klein, aber akzeptabel.

Service (80%)

QualitÃ¤t hat ihren Preis.

Lage (100%)

Alles tippi toppi

94%

Anonym
2025-11-04

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (80%)

Service (80%)

Lage (100%)

91%

Anonym
2025-11-04

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (80%)

Restaurant (80%)

Preis / Leistung (100%)

Service (80%)

Lage (100%)

72%

Anonym
2025-11-04

Muy buena tienen buen personal muy amable y servicial me orientaron muy bien y su ubicaciÃ³n del hotel es muy buena ( solo que tienen obra enfrente del hotel y eso le quita vista a las habitaciones que dan a ella )

mehr Details

Zimmer (80%)

Muy buena ubicaciÃ³n

Sauberkeit (100%)

Muy bien tanto en recepciÃ³n como en bar y restaurante

Frühstück (40%)

Ser un poco mÃ¡s esplÃ©ndidos en sus porciones

Restaurant (80%)

Muy buena cocina estuve 2 veces buena calidad de todo

Preis / Leistung (60%)

Bueno yo tuve que comprar una mejor habitaciÃ³n mÃ¡s grande mejorÃ³ mucho

Service (60%)

Se me hace elevado $ habitaciÃ³n y desentumo muy poco todos los complementos

Lage (80%)

84%

Anonym
2025-11-04

mehr Details

Zimmer (80%)

Sauberkeit (100%)

Frühstück (40%)

Restaurant (80%)

Preis / Leistung (80%)

Service (80%)

Lage (80%)

100%

Anonym
2025-11-04

Great hotel in the centre of Luzern with amazing views

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (80%)

Preis / Leistung (100%)

Fantastic view from balcony over the Reuss

Service (100%)

Lage (100%)

77%

von Christopher Serre
2025-11-04

A very warm welcome and professional staff at both the reception and restaurant. Perfect location with a relaxing atmosphere. Perfect for our business meeting.

mehr Details

Zimmer (80%)

Sauberkeit (80%)

Frühstück (80%)

Restaurant (80%)

Preis / Leistung (80%)

Service (60%)

Lage (80%)

100%

von maureen christensen
2025-11-03

really enjoyed our stay. centrally located, everything was wonderful

mehr Details

Zimmer (100%)

right on the water

Sauberkeit (100%)

Frühstück (100%)

food and staff were grreat

Restaurant (80%)

Preis / Leistung (100%)

beautiful room and view. very comfortable bed

Service (100%)

Lage (100%)

great job housekeeping

91%

Anonym
2025-11-03

We were recommended your hotel by a good business exuective friend. The hotel was very comfortable and the staff were wonderful.

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (40%)

Quality of welcome drink

Preis / Leistung (100%)

Very good classic taste. Confortable

Service (100%)

Lage (100%)

100%

von Wendelin Niederberger
2025-11-03

Ich durfte im Hotel des Balances in Luzern einen Seminar-Workshop durchfÃ¼hren â und bin rundum begeistert! Die Betreuung durch Frau Rappo von der Seminarorganisation war aussergewÃ¶hnlich: persÃ¶nlich, kompetent und mit einer Herzlichkeit, die man heute nur noch selten findet. Von der ersten Kontaktaufnahme bis zur DurchfÃ¼hrung war alles perfekt organisiert. Auch meine Seminarteilnehmer waren begeistert â nicht nur vom wunderschÃ¶nen Ambiente im Herzen von Luzern, sondern auch vom ausgezeichneten Essen, das wirklich ein kulinarisches Highlight war. Das Hotel des Balances vereint ProfessionalitÃ¤t, Gastfreundschaft und Genuss auf hÃ¶chstem Niveau. Ich kann dieses Haus fÃ¼r Seminare, Workshops oder geschÃ¤ftliche Veranstaltungen wÃ¤rmstens weiterempfehlen! Herzlichen Dank an das ganze Team â ich komme sehr gerne wieder.

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

100%

Anonym
2025-11-03

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

100%

Anonym
2025-11-02

Exceeded our expectations. We had a rental car so it was a little hard to get to.

mehr Details

Zimmer (100%)

It was central to everything we wanted to do.

Sauberkeit (100%)

The staff was professional and friendly always.

Frühstück (100%)

The bartender was fabulous!!!!

Restaurant (100%)

Preis / Leistung (100%)

The room was beyond our expectations. Clean and very beautiful.

Service (100%)

Lage (100%)

93%

Anonym
2025-11-02

need exercise room

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (60%)

Lage (100%)

74%

Anonym
2025-11-02

mehr Details

Zimmer (60%)

great location

Sauberkeit (40%)

front desk staff could have been more helpful as they are acting as concierge as well

Frühstück (100%)

Restaurant (100%)

great service and wine options, could improve the bar menu

Preis / Leistung (60%)

bathroom need some renovations and linens -(sheets and towels ) need to be updated

Service (60%)

Lage (100%)

96%

Anonym
2025-11-02

Amazing stay. Amazing staff. We would definitely come back again!

mehr Details

Zimmer (100%)

Iâm

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (80%)

Lage (100%)

92%

von Bernhard Christen
2025-11-02

tolles, charmantes Hotel an bester Lage, geschmackvoll und persÃ¶nlich eingerichtet

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (80%)

klein, aber sehr schÃ¶n eingerichtet

Service (80%)

Lage (100%)

93%

von Kathryn Holum
2025-11-02

Overall experience was fabulous. We splurged because of the race, staying at an expensive hotel. We absolutely enjoyed the hotel and the many friendly staff.

mehr Details

Zimmer (100%)

The location in the heart of the Old City was absolutely perfect.

Sauberkeit (100%)

The front desk were professional, efficient and helpful. When they found out that I was in town to run the marathon they left a note in my room wishing me luck in the race with two energy bars and two bottles of gatorade.

Frühstück (100%)

Our server was an absolute prodessional and our dinner was the best meal by far we enjoyed during our one week stay in Switzerland.

Restaurant (100%)

Preis / Leistung (100%)

We were originally given a room that had a construction project directly outside our window. While this room should not have been assigned to any guest in the first place, the front desk staff arranged for us to move to another, quieter room by the next night.

Service (60%)

The prices in Switzerland exceed every other country we've visited and will definitely impact future travel decisions. For example, I absolutely loved the marathon and would recommend it to my many running friends if the total cost of a visit to Switzerland were more in keeping with other countries.

Lage (100%)

100%

von Parama Bhattacharya
2025-11-02

We loved every bit of the experience. ????â¤ï¸

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

100%

Anonym
2025-11-01

Beautiful hotel, great location

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

96%

von Peter Crew
2025-10-31

Hotel was excellent - would thoroughly recommend for anyone want to stay in Luzern

mehr Details

Zimmer (100%)

Great view over the river and close to everything

Sauberkeit (100%)

Staff were super-friendly and helpful

Frühstück (100%)

Restaurant was really nice, great food and great service, without being overcrowded

Restaurant (100%)

Preis / Leistung (100%)

Room was immaculate

Service (80%)

Lage (100%)

Immaculate

100%

Anonym
2025-10-31

Very pleasant and will definitely return for another stay

mehr Details

Zimmer (100%)

Right in the centre of the city made it very easy to commute.

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

77%

Anonym
2025-10-30

mehr Details

Zimmer (100%)

Sauberkeit (80%)

Frühstück (20%)

Price for breakfast buffet was outrageous.

Restaurant (80%)

Preis / Leistung (60%)

Lighting should be explained upon arrival.

Service (100%)

Lage (100%)

100%

Anonym
2025-10-30

Great

mehr Details

Zimmer (100%)

Excellent, right on the river ,

Sauberkeit (100%)

Excellent

Frühstück (100%)

Restaurant (80%)

Preis / Leistung (100%)

Service (100%)

Lovely bath tub excellent

Lage (100%)

Excellent, made up room when requested at a late part of day unlike in US chains

80%

Anonym
2025-10-30

mehr Details

Zimmer (80%)

Sauberkeit (80%)

Frühstück (80%)

Restaurant (80%)

Preis / Leistung (80%)

Service (80%)

Lage (80%)

96%

von Poe & Guy Carpenter
2025-10-29

we loved the hotel! The restaurant was amazing! We ate there the two nights that we were in town.

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (80%)

Restaurant (80%)

Preis / Leistung (80%)

a bit small but beautiful

Service (100%)

Lage (100%)

100%

Anonym
2025-10-29

We stayed here in 2017 and after reviewing other hotels in the nearby location we decided to return to this hotel since we had such a good experience. It was just as great as in 2017!

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (80%)

Restaurant (80%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

100%

von Stephanie Haynes
2025-10-29

mehr Details

Zimmer (100%)

Great location! Walking distance to everything you need!

Sauberkeit (100%)

Great customer service!

Frühstück (80%)

Restaurant (80%)

Preis / Leistung (100%)

Beautiful and comfortable

Service (100%)

Lage (100%)

94%

Anonym
2025-10-28

Wonderful. Only recommendation would recommend providing robes for such a quality hotel

mehr Details

Zimmer (100%)

Sauberkeit (80%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Clean, spacious despite extra bed, well stocked with coffee and tea, beautiful view

Service (80%)

Lage (100%)

96%

von Cristina
2025-10-28

MagnÃfica ubicaciÃ³n. Bueno, bonito y confortable.

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (80%)

Lage (100%)

92%

von DIXON DEBORAH
2025-10-28

The amenities were first classs. My city view looked into scaffolding that was feet from my window. Appreciated the toiletries.

mehr Details

Zimmer (100%)

So easy to walk to shops and restaurants

Sauberkeit (100%)

Very helpful and pleasant to deal with.

Frühstück (100%)

Great variety

Restaurant (100%)

Preis / Leistung (60%)

Room was like a closet off the floor. Could barely walk around the bed to the closet. Bed was hard and the pillows flat.

Service (80%)

Room 111 felt like a closet.

Lage (100%)

Spotless

96%

Anonym
2025-10-27

It was wonderful all around. Would definitely return!

mehr Details

Zimmer (100%)

Amazing location

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Clean, nice amenities in room (mini bar, coffee, toiletries)

Service (80%)

Expensive for the small rooms. But location is key here!

Lage (100%)

100%

von Daughter and son in law traveled with us.
2025-10-27

We enjoyed our stay. The staff was friendly and the setting was very nice.

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Our room was very pleasant.

Service (100%)

Lage (100%)

90%

Anonym
2025-10-27

A lovely hotel for a few days exploring Luzern.

mehr Details

Zimmer (100%)

Ideal location for exploring Luzern

Sauberkeit (100%)

Reception staff in particular were extremely helpful

Frühstück (80%)

Restaurant (100%)

Preis / Leistung (80%)

Loved the room, but on one night we had noise from the whirlpool bath which we couldn't turn off and disturbed our sleep.

Service (80%)

Lage (100%)

96%

Anonym
2025-10-27

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (80%)

Lage (100%)

82%

Anonym
2025-10-27

mehr Details

Zimmer (80%)

Sauberkeit (80%)

Frühstück (80%)

Restaurant (100%)

Preis / Leistung (80%)

308

Service (80%)

Lage (80%)

Bewertungen

Kategorien

Portale

Best Customer Service 2025