100%

Anonym
2025-10-09

Wonderful! Breakfast was wonderful and staff was very welcoming and helpful.

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (keine Bewertung)

Restaurant (keine Bewertung)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

100%

von Jill
2025-10-09

Absolutely wonderful!

mehr Details

Zimmer (100%)

We loved the location. It made our visit very easy.

Sauberkeit (100%)

All staff were very pleasant and helpful.

Frühstück (100%)

The selection was great and food was exceptional.

Restaurant (100%)

Very friendly and inviting atmosphere.

Preis / Leistung (100%)

We loved the space and amenities. The widow views were great. Although construction next door, we were not bothered.

Service (100%)

The price for what the hotel provided was exceptional.

Lage (100%)

Loved how clean and prepared everything was.

96%

Anonym
2025-10-08

Sehr angenehm und schÃ¶n. Herzlichen Dank.

mehr Details

Zimmer (100%)

Sehr zentral gelegen.

Sauberkeit (100%)

Alle sehr freundlich und zuvorkommend, ohne aufdringlich zu sein.

Frühstück (100%)

Alles sehr gut, grosse Auswahl, schÃ¶n prÃ¤sentiert und immer aufgefÃ¼llt.

Restaurant (100%)

Preis / Leistung (100%)

Das Zimmer war sehr schÃ¶n, zweckmÃ¤ssig und sauber. Die Sicht Ã¼ber die Reuss und auf die Berge war beeindruckend.

Service (80%)

Ich habe den Aufenthalt geschenkt bekommen. Wenn ich sonst einmal in ein Hotel gehe, bin ich eher in gÃ¼nstigeren Hotels.

Lage (100%)

Alles war tiptop sauber. Herzlichen Dank an die Mitarbeitenden.

93%

Anonym
2025-10-08

10 out of 10!

mehr Details

Zimmer (100%)

Fabulous view

Sauberkeit (100%)

Very competent

Frühstück (60%)

Too busy!

Restaurant (100%)

Preis / Leistung (100%)

Beautiful clean perfect

Service (100%)

Lovely rooms

Lage (100%)

Spotless!

100%

von Paul and Deborah Bonanno Slaninka
2025-10-07

One of the best on this journey. Location perfect. Hotel was beautiful and comfortable. The staff extremely friendly and very helpful for our needs. Our train to Milan was cancelled and the front desk immediately provided us with alternative transportation . Even the driver: John was great! We enjoyed the bar and restaurant, The entire staff was wonderful. Patrick made us feel welcomed. He is special! Great hotel!

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

97%

von Schneider Hans-Rudolf
2025-10-07

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Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (80%)

Lage (100%)

96%

Anonym
2025-10-06

Great service and location.

mehr Details

Zimmer (100%)

The river view was top drawer

Sauberkeit (100%)

Frühstück (100%)

Always delicious

Restaurant (100%)

Preis / Leistung (80%)

The bathroom was a bit tiny

Service (100%)

Lage (100%)

100%

von Caryn Sprovieri
2025-10-06

Very clean, friendly close to the train station, amazing breakfast buffet Unfortunately only able to stay the one night passing through.,,

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Best breakfast buffet in our two week vacation in Switzerland and including Italy!

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

100%

von L mark
2025-10-06

Terrific!!

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

93%

Anonym
2025-10-05

We loved it. Probably should have eaten at the restaurant.

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (80%)

Restaurant (100%)

Preis / Leistung (100%)

Service (80%)

Lage (100%)

94%

Anonym
2025-10-05

I would say the overall experience was an 8 out of 10

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Bartender was prompt and friendly

Preis / Leistung (80%)

Service (80%)

Lage (100%)

97%

Anonym
2025-10-05

We had a magical time at Hotel Des Balances! The welcome beverage and caramels were such an elegant touch. The nightly turn down service with chocolates were such a cherry on top to a great stay. The room amenities were fantastic - it was so nice to enjoy a coffee each morning. While we wish there had been a workout facility, the hall ice and water machines were very appreciated for people who are used to drinking water all day long! One of our best hotel stays!

mehr Details

Zimmer (100%)

Perfect location for easy walking around Old Town, Lucerne

Sauberkeit (100%)

Frühstück (100%)

The food was incredible but definitely expensive.

Restaurant (100%)

Preis / Leistung (100%)

Loved the in room coffee maker and full length mirror!

Service (80%)

Lage (100%)

97%

von MOESCHING
2025-10-05

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Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (80%)

Lage (100%)

100%

von Brian F.
2025-10-05

Of our two weeks in Italy, Switzerland and Germany we enjoyed our two nights here most. Well done. We will return.

mehr Details

Zimmer (100%)

Right on the promenade and close to the trains.

Sauberkeit (100%)

Staff was most helpful and friendly!

Frühstück (100%)

Restaurant (100%)

Enjoyed a lovely dinner.

Preis / Leistung (100%)

Well appointed and comfortable beds.

Service (100%)

Lage (100%)

100%

Anonym
2025-10-05

It was a. Wry special place . Nice people who are happy to help.

mehr Details

Zimmer (100%)

Wonderful

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Great and. Clean

Service (100%)

Lage (100%)

100%

Anonym
2025-10-05

The feeling is that you thought about everything for your guests and the employees and service providers are their for the guests. If and when we return we will not take a room with a step at the entrance- see our comment above. Maybe you should give a short explanation about the shower and guest card - we couldnt open it and found out on the last day that it can enable free rides. All your ideas are wonderful and you obviously put a lot of effort into making your guests feel good and happy

mehr Details

Zimmer (100%)

Close to everything- a bit difficult to find with a car even that you send information in advance which is a good idea

Sauberkeit (100%)

Listening/ patient / professional/ friendly

Frühstück (100%)

The waitress was very kind and patient. The choise of dood was very good

Restaurant (100%)

Waiters were super nice. Food was good and atmosphere great

Preis / Leistung (100%)

We refer to room 202. Excellent. As for rooms 201 - 211 because of the step our son fell and hit his head. He had a bruise. Our daughter also fell and i almost broke my leg.

Service (100%)

Lage (100%)

Super

100%

Anonym
2025-10-04

Excellent!

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

100%

Anonym
2025-10-04

exccellent. Loved the bar. very nice room and hotel.

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

100%

von F. Nouroullaev
2025-10-04

Beautiful , very grateful ????

mehr Details

Zimmer (100%)

Beautiful Aans the Best

Sauberkeit (100%)

Beautiful

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Beautiful

Lage (100%)

Beautiful

77%

von Hanke
2025-10-03

Sehr gute Lage mit tollem Service! Leider in den letzten Jahren immer teurer geworden!

mehr Details

Zimmer (80%)

Sauberkeit (100%)

Sehr nette Mitarbeiter

Frühstück (80%)

Gutes FrÃ¼hstÃ¼ck, aber kaum Platz zum Hinsetzen

Restaurant (80%)

Preis / Leistung (60%)

Gardinen bitte waschen und Zimmer sehr klein !

Service (40%)

Zu teuer

Lage (100%)

100%

von Dennis Cahill
2025-10-03

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Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (80%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

100%

Anonym
2025-10-03

Outstanding! We would love to return!

mehr Details

Zimmer (100%)

Perfect! Well situated for walking and seeing all the sites in Lucerne.

Sauberkeit (100%)

The best!! Very helpful in providing expert tips on the area - made our stay totally special and memorable!

Frühstück (100%)

Very, very good. We ate on the terrace - lovely!

Restaurant (100%)

The best in Lucerne!

Preis / Leistung (100%)

Very comfortable and fabulous view!

Service (100%)

Lage (100%)

84%

Anonym
2025-10-03

not bad

mehr Details

Zimmer (100%)

good

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (60%)

make it more spacious

Service (80%)

Lage (80%)

100%

von Robert Malloy
2025-10-02

Our stay was short, yet everything about your hotel was perfect,

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

the restaurant was completely booked, yet the personnel made up a table in the bar area so we could have dinner with a friend from Lucerne during our last day in Switzerland.

Preis / Leistung (100%)

Service (100%)

Lage (100%)

100%

von Linda Tortora & Stephen Burns
2025-10-02

I am a former flight attendant. I do trip planning for friends and family and I will definitely recommend your Hotel. Our experience was excellent!

mehr Details

Zimmer (100%)

We were so happy that we removed from another hotel to your facility.

Sauberkeit (100%)

Outstanding staff breakfast reception drinks everyone was just wonderful

Frühstück (100%)

We were at breakfast every morning by seven because it was so good. Eggs made to perfection.

Restaurant (100%)

The welcoming drink was a nice touch. We also had drinks and snacks at the bar. Again, the service was superb.

Preis / Leistung (100%)

We were lucky enough to be able to get a room at your hotel. The room was adequate and we appreciated the kind service we received.

Service (100%)

The upgrade to your Hotel was a real treat for us. We loved the location and the service.

Lage (100%)

The room was quite small, but again it was definitely an upgrade from where we were going to be staying

92%

Anonym
2025-10-02

very comfortable ambiance

mehr Details

Zimmer (100%)

Sauberkeit (80%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (80%)

Lage (100%)

100%

Anonym
2025-10-01

Absolutely fabulous

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Excellent

Frühstück (100%)

Restaurant (100%)

Food was sublime staff were so friendly and very helpful loved it

Preis / Leistung (100%)

Very friendly helpful staff loved our stay here thank you

Service (100%)

Lage (100%)

96%

Anonym
2025-10-01

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (80%)

Lage (100%)

80%

von PJL
2025-10-01

See above comments.

mehr Details

Zimmer (100%)

Wry good.

Sauberkeit (60%)

Staff was friendly but not outgoing.

Frühstück (60%)

Again, food was fine, service just ok and prices too high. Iâve never seen such strict pours on wine. Iâm used to (and prefer) half a glass of wineâ¦not priced by the DCL.

Restaurant (80%)

Preis / Leistung (100%)

Accommodations in the room were very good. Price was too high though.

Service (60%)

$600 CHF per night was too high. Especially when considering exchange rate.

Lage (100%)

100%

Anonym
2025-09-30

Fabulous!!!!

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

100%

von Anthony Nuccio
2025-09-30

Beautiful first visit to Switzerland and this hotel was a dream

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

100%

von Michael Green
2025-09-30

mehr Details

Zimmer (100%)

Convenient location

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Beautiful room with a great view of the river and bridges.

Service (100%)

Lage (100%)

100%

Anonym
2025-09-30

This is a lovely hotel in the perfect location. We were happy to have a room with a view of the river directly across from the beautiful Jesuit church on the opposite side. We could also see the Chapel Bridge and the mountains in the background (on sunny days).

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Timone at the front desk was very friendly and helpful in getting us dinner reservations. Everyone at the front desk was very helpful.

Frühstück (100%)

Excellent omelettes!

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

100%

von Kiran Khurana
2025-09-30

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

100%

von Kim
2025-09-30

We absolutely loved this hotel. The location, services, and staff were all top notch!

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

100%

von J Hale
2025-09-29

Very memorable. The staff was outstanding.

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Very welcoming and helpful.

Frühstück (100%)

Nice variety

Restaurant (100%)

Delicious! Our food was not only presented well, but the dessert was so pretty I took a picture of it. Our server all did a wonderful job.

Preis / Leistung (100%)

We loved the space in the room, loved the balcony and lived the water view. We did not care for the shower. It was awkward. It also had some mold growing on the colored surface directly over your head area.

Service (100%)

Lage (100%)

36%

Anonym
2025-09-29

mehr Details

Zimmer (80%)

Baustelle unmittelbar vor dem Fenster

Sauberkeit (40%)

Der Empfang war mÃ¤Ãig freundlich

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (20%)

Das Zimmer war absurd klein fÃ¼r Ã¼ber 400 Fr. und ich konnte kaum um das Bett herumlaufen und noch dazu habe ich direkt auf die Baustelle geschaut

Service (20%)

Lage (20%)

100%

Anonym
2025-09-29

Our experience was full of positive experiences and free of any problems.

mehr Details

Zimmer (100%)

The location made it very convenient to walk to shoos, restaurants, pastry shops. It was also so close to the Chapel Bridge, Jesuit Church, and so any important places of history. It was in the middle of Old Town Lucerne. And it was truly a 10 minute walk to the train station.

Sauberkeit (100%)

Everyone we encountered was friendly, professional, and was more than helpful about any need we had.

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Our room was perfect. The bed and linens were luxurious. The balcony gave an awesome view of the River Reuss.

Service (100%)

It was worth every dollar we paid.

Lage (100%)

So clean

96%

Anonym
2025-09-29

excellent; restaurant and bar was very comfo0rtable wth a great selection and variety; I thought comparable to restaurants outside the hotel, dinner was a good value. Enjoyed the vouxher for a drink at the bar.

mehr Details

Zimmer (100%)

outstanding to town

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Confortable and enough room minimally

Service (80%)

Lage (100%)

100%

Anonym
2025-09-28

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

91%

Anonym
2025-09-28

mehr Details

Zimmer (100%)

Super Lage in der Altstadt, innert wenigen Minuten sind SchifflÃ¤nde und Bahnhof zu Fuss erreichbar. Trotzdem ruhig

Sauberkeit (100%)

Aufgestelltes, freundliches Team auch der Zusammenhalt untereinander war spÃ¼rbar positiv

Frühstück (100%)

Sehr aufmerksame und Ã¼beraus freundliche Bedienung Das Essen war hÃ¼bsch angerichtet und mundete kÃ¶stlich!

Restaurant (80%)

nur kurz besucht fÃ¼r den Willkommensdrink angenehme AtmosphÃ¤re, teilweise etwas eng

Preis / Leistung (100%)

Sehr gute Fenster, trotz Baustellen war nur wenig LÃ¤rm hÃ¶rbar Zimmer war freundlich und hell gute Beleuchtung, sogar im Schrank!

Service (60%)

DafÃ¼r, dass das FrÃ¼hstÃ¼ck nicht inbegriffen ist, war der Preis eher zu hoch

Lage (100%)

Alles sehr sauber, auch in den SchrÃ¤nken

94%

von Schultz, AndreasÃ©-Michael
2025-09-28

freundliches Personal. gute Lage

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Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (60%)

Lage (100%)

97%

von Pierre
2025-09-28

Very relaxing in outstanding comfort and quality

mehr Details

Zimmer (100%)

Right downtown close to everything

Sauberkeit (100%)

Couldnât ask for better

Frühstück (100%)

Restaurant (100%)

Food quality and presentation excellent

Preis / Leistung (100%)

Great amenities and coffee machine

Service (80%)

Lage (100%)

92%

Anonym
2025-09-28

Very good.

mehr Details

Zimmer (100%)

Super location.

Sauberkeit (80%)

Staff very helpful except for one female hostess in restaurant.

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (80%)

Great location and view but room and balcony are very small.

Service (80%)

Lage (100%)

94%

Anonym
2025-09-28

Ausgezeichnet!

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (80%)

Restaurant (100%)

Preis / Leistung (100%)

Service (80%)

Lage (100%)

100%

Anonym
2025-09-27

Fantastic

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Awesome

Service (100%)

Lage (100%)

96%

Anonym
2025-09-26

Wonderful

mehr Details

Zimmer (100%)

Can't beat the location right on the water and walking right outside to tons of shops and restaurants.

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Gorgeous views from the balcony, lovely decor.

Service (80%)

It was the priciest hotel of our stay in Switzerland, and we could have stayed in an all-inclusive elsewhere for the same price, but we still felt that it was worth the splurge.

Lage (100%)

97%

von Steven Decker
2025-09-26

We loved the place. Our room (500) was fabulous. The terrace/restaurant/bar was gorgeous. The location was perfect. I had concerns about navigating the pedestrian zone, but the directions and the valet parking were excellent. The best thing, though, was the staff.

mehr Details

Zimmer (100%)

Sauberkeit (100%)

The staff was charming and helpful, both at reception and in the dining area/bar.

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (80%)

Lage (100%)

100%

von Susan miller
2025-09-26

Loved lucerne and loved des Balances!!

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

very clean spacious room and bath with very comfortable bed

Service (80%)

Lage (100%)

100%

Anonym
2025-09-26

Wonderful. We had a lovely stay.

mehr Details

Zimmer (100%)

The location was perfect. Easy access to restaurants, shops and local sites. Very close to the train station.

Sauberkeit (100%)

Everyone was very helpful, professional and friendly.

Frühstück (100%)

A wonderful breakfast buffet and the menu items were delicious.

Restaurant (100%)

Preis / Leistung (100%)

The room was lovely, clean, spacious and had a wonderful view.

Service (100%)

We were very happy with the accomodations.

Lage (100%)

Spotlessly clean.

94%

von Jan
2025-09-25

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (80%)

Restaurant (100%)

Preis / Leistung (100%)

Service (80%)

Lage (100%)

100%

von Robert Brown
2025-09-25

Delightful.

mehr Details

Zimmer (100%)

Excellent location on the river in the old city.

Sauberkeit (100%)

Very pleasant and helpful at all times.

Frühstück (100%)

Very nice buffet and extensive a la carte menu.

Restaurant (100%)

An elegant restaurant with first class service and gourmet food. The menu contains a nice variety of selections and with new choices every day. The outdoor seating on the river is closed to pedestrian traffic so you can dine in a quiet and private outdoor environment.

Preis / Leistung (100%)

The room was clean, comfortable, nicely furnished and well provisioned with such amenities as toiletries and coffee supplies. The beds were very comfortable with quality sheets and pillows. Housekeeping services were prompt and thorough.

Service (100%)

I paid what I expected to and it was well worth it.

Lage (100%)

Faultless.

46%

von Adrianus Niemeijer
2025-09-25

Wij verwachten als hotelgasten meer luxe en uitstraling is.

mehr Details

Zimmer (60%)

Verder geen opmerking

Sauberkeit (60%)

Mag ook duidelijk uitleggen.

Frühstück (60%)

Terras is top en heb geen restaurant gezien.

Restaurant (100%)

Preis / Leistung (20%)

Kamer 25 m2 zonder uitzicht (tegenover kantoor) zonder ontbijt voor Fr 385,80 is gewoon opgelicht.

Service (20%)

Veel te duur voor kleine hotelkamer

Lage (60%)

Kan beter en elke hoek vol stof en vuil.

100%

von Claire Kramer
2025-09-25

One of the best hotels in Switzerland. I love it and will be back!

mehr Details

Zimmer (100%)

Convenient to Old Toen and shopping.

Sauberkeit (100%)

Very helpful and courteous!

Frühstück (60%)

Restaurant (100%)

Preis / Leistung (100%)

Beautiful spacious room. Amazingly decorated with everything needed.

Service (100%)

Lage (100%)

90%

von Martin Gelb
2025-09-25

Very satisfactory we were very pleased with our choice

mehr Details

Zimmer (100%)

Can not be better

Sauberkeit (100%)

Frühstück (100%)

Restaurant (80%)

Preis / Leistung (80%)

Shower a bit small

Service (80%)

Expensive but very good

Lage (100%)

100%

von Jennifer modisett
2025-09-25

Wonderful people, service, location and room and breakfast. Loved it.

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (80%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

80%

von D.Wernikoff
2025-09-24

Fine

mehr Details

Zimmer (100%)

Lovely location but very difficult to access.

Sauberkeit (100%)

very helpful and attentive

Frühstück (80%)

Good food, good service, expensive

Restaurant (80%)

nothing special except the lovely terrace

Preis / Leistung (60%)

the room is small, no need to fill it with unnecessary furniture; windows directly facing a construction site (noisy)

Service (60%)

expensive for a somewhat uncomfortable room with no view

Lage (80%)

perfect

73%

Anonym
2025-09-24

After staying at several 4 and 5 star hotels you would need to improve I would call you a 3 star no pool or spa but I did enjoy the location.

mehr Details

Zimmer (60%)

We thought the central location was good.

Sauberkeit (80%)

The front desk staff were very helpful

Frühstück (100%)

Food was high quality and very tasty

Restaurant (80%)

Preis / Leistung (60%)

The bed duvets were to hot for this time of year and the climate control in the room didnât cool the room down.

Service (60%)

we thought it was overpriced for the quality of the property

Lage (80%)

We had to ask for an additional bar of soap on our 3rd day

96%

von Eric Lopez
2025-09-24

mehr Details

Zimmer (100%)

Excellent location for exploring Lucerne and the surrounding area.

Sauberkeit (100%)

Staff was exceptionally friendly and helpful!!

Frühstück (100%)

Restaurant (80%)

Preis / Leistung (80%)

The air freshener/diffuser in the bathroom had an overpowering scent and we had to put it on the balcony.

Service (100%)

Lage (100%)

85%

Anonym
2025-09-24

Great location and beautiful room but pricey.

mehr Details

Zimmer (100%)

Sauberkeit (80%)

Frühstück (80%)

Restaurant (80%)

Preis / Leistung (100%)

Service (60%)

Lage (100%)

94%

Anonym
2025-09-24

Das ganze Ergebnis war sehr zufriedend und angenehm und hat unsere Erwartungen erfÃ¼llt. Wir haben uns sehr wohl gefÃ¼llt. Die zusÃ¤tzliche Kleinigkeiten (z.B. das Schokolade und die Caramels) waren sehr geschÃ¤tzt, weil sie etwas besonderes waren.

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Zimmer (100%)

Es gefÃ¤llt uns, dass das Hotel sich im Altstadt befindet.

Sauberkeit (100%)

Frühstück (100%)

Die Auswahl war sehr breit, und das Essen war sehr fein (vor allem die Omlette).

Restaurant (100%)

Das Essen war, wie immer, hervoragend. Die Dienstleistung war auch sehr gut.

Preis / Leistung (80%)

Das Zimmer und Badezimmer waren sehr schÃ¶n eingerichtet, aber sie waren sehr klein fÃ¼r den Preis den wir bezahlt haben.

Service (80%)

Siehe bitte meine Antwort zu Frage #1.

Lage (100%)

100%

von Maiones loved Lucerne
2025-09-23

One of our best travel experiences.

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Zimmer (100%)

Easy walking and beautiful view

Sauberkeit (100%)

The entire staff was very responsive and can speak many languages well

Frühstück (100%)

Our anniversary 50 th dinner was best ever.

Restaurant (100%)

Bar could make a special drink

Preis / Leistung (100%)

Clean and always presented well

Service (100%)

Lage (100%)

100%

Anonym
2025-09-23

Very enjoyable

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Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

100%

Anonym
2025-09-23

Wonderful!!

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Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

92%

von Sanghyun Han
2025-09-23

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Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Clean~~

Service (60%)

Lage (100%)

95%

von Juan
2025-09-23

Excelente y la atencion muy buena

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Zimmer (100%)

Muy centrica

Sauberkeit (100%)

Frühstück (100%)

Toda la comida excelente

Restaurant (100%)

La terraza con vistas hermosas

Preis / Leistung (100%)

Muy buenas instalaciones y limpiasÃ±

Service (80%)

Lage (100%)

56%

von Maier Konrad & Marie-Louise
2025-09-23

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Zimmer (100%)

Siehe oben

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (20%)

Entspricht nicht dem Preis!! Sooo klein! ! Blick auf die Reuss (extra erwÃ¤jnt bei Bestellung) nur durch die Balustrade mÃ¶glich!

Service (40%)

Lage (20%)

96%

Anonym
2025-09-22

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Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (80%)

Lage (100%)

100%

von Rudolf, Ingeborg und Tochter Barbara Aberle
2025-09-21

Es war wie bereits beim1-mal AUSGEZECHNET: Unserer Tochter hat der Aufenthalt bestens gefallen. Sie war noch nie in Luzern.

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Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

97%

Anonym
2025-09-21

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Zimmer (100%)

Beautiful view

Sauberkeit (100%)

Frühstück (80%)

Food was good. Service was very slow. Took 25 minutes to get menu and water after we were seated.

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

100%

Anonym
2025-09-21

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Zimmer (100%)

Sauberkeit (100%)

Frühstück (80%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

100%

von Carol
2025-09-21

We felt welcomed from the moment we checked in. To us first impressions are everything

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Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Within minutes of checking into our room a lovely young lady showed up with a bottle of wine and snacks

Service (100%)

Lage (100%)

95%

von Vicki Nelson
2025-09-20

Good

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Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Wonderful

Restaurant (100%)

Preis / Leistung (80%)

The bathroom needs a few things to make it better

Service (80%)

The bathroom wasnât the best

Lage (100%)

74%

Anonym
2025-09-20

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Zimmer (80%)

Sauberkeit (80%)

Frühstück (80%)

Restaurant (80%)

Preis / Leistung (60%)

Service (40%)

Lage (100%)

97%

Anonym
2025-09-19

Outstanding.

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Zimmer (100%)

Very convenient to everything we wanted to see on our trip.

Sauberkeit (100%)

Very helpful and spoke multiple languages to help guests from many places.

Frühstück (100%)

Excellent meals.

Restaurant (80%)

Wish there could have been more seating in the bar lounge area but tables were set up for lunch and dinner.

Preis / Leistung (100%)

Large room with a beautiful view.

Service (100%)

What you would expect to pay for a high end hotel with an excellent location.

Lage (100%)

96%

von Jill wallace
2025-09-18

Excellent choice

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Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (80%)

Preis / Leistung (100%)

Service (80%)

Lage (100%)

94%

von Sartori Scherler
2025-09-18

GemÃ¤ss bereits abgegebenen Feedback. Top!

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Zimmer (100%)

Sauberkeit (100%)

Top, 5!

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (80%)

etwas ringhÃ¶rig aber sonst sehr schÃ¶n

Service (80%)

Betrifft nur das Zimmer

Lage (100%)

100%

von Dr. Tracy Nagakura
2025-09-17

We loved staying at Hotel des Balances. We were provided with an excellent room with excellent views. Staying here made our Luzern visit even more comfortable and enjoyable.

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Zimmer (100%)

Excellent location! Convenient and walkable to everywhere we wanted to go.

Sauberkeit (100%)

The staff welcomed us warmly, and professionally. Helped us with all of our needs

Frühstück (100%)

Full complement of hot and cold choices. Wonderful breakfast to start our day.

Restaurant (100%)

Best part was the wait staff. Accommodated our every need courteously, respectfully and professionally.

Preis / Leistung (100%)

Great view, spacious room with every amenity expected. Good supply of electrical outlets and good wi-fi.

Service (100%)

We were completely happy and satisfied with everything provided to us.

Lage (100%)

Very clean, no artificial scents to hide anything unpleasant.

96%

von James Kâiânoâshiâta
2025-09-17

very good. Our favourite hoâteâl.

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Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (80%)

Lage (100%)

90%

Anonym
2025-09-17

We enjoyed the breakfast and location of the hotel. The staff was very friendly and helpful. We wish the room was a little larger or configured to make it easier for large luggage.

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Zimmer (100%)

Perfect

Sauberkeit (100%)

Everyone was helpful and friendly

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (60%)

The room was small given that we were traveling with a lot of luggage

Service (80%)

Lage (100%)

88%

von Jules
2025-09-17

Really good. Would recommend.

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Zimmer (100%)

Perfect location- central, but not noisy.

Sauberkeit (80%)

Practically everyone was really lovely. But the blonde, male waiter on Sunday morning was not. There was a table for 2 free at the window so I went to sit down. He rushed over and asked 'Can't you read? This is reserved' and pointed to the tiny card I had missed. Firstly, this was incredibly rude. Secondly, how was someone able to reserve a breakfast table? Thirdly, no one sat there before we finished breakfast. He should be reprimanded. Staff in restaurant and reception seemed to change each day.

Frühstück (80%)

See above. Buffet is excellent. Bacon was too greasy for our taste. But everything else was really good.

Restaurant (100%)

Bar staff were all fabulous and the bar menu reasonably priced (for Switzerland). Quality of food was excellent.

Preis / Leistung (80%)

The room was actually very clean and comfortable, with a fabulous view and balcony, but our first impression was not good. The bedspread was ugly and looked lumpy, towels very thin, and no robes. This was, however, very quickly corrected.

Service (80%)

We found Swiss prices very high everywhere!

Lage (100%)

100%

von Barone Pascal
2025-09-17

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Zimmer (100%)

Sauberkeit (100%)

Frühstück (80%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

94%

Anonym
2025-09-16

Wonderful location, very good food. Clean hotel and rooms with great staff.

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Zimmer (100%)

Perfect location on river and close to KKL

Sauberkeit (100%)

Exceptionally friendly

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (60%)

Better storage

Service (100%)

Lage (100%)

96%

von Richard
2025-09-16

Amazing. And look forward to coming back

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Zimmer (100%)

Sauberkeit (100%)

Patrick our bartender was amazing. He made a dinner recommendation that totally made our trip special. Thanks he is great

Frühstück (100%)

Patrick was super helpful and a great conversationalist

Restaurant (100%)

Preis / Leistung (100%)

Beautiful Room

Service (80%)

A hit pricy

Lage (100%)

80%

von mariaux
2025-09-16

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Zimmer (60%)

Sauberkeit (80%)

Frühstück (80%)

Restaurant (100%)

Preis / Leistung (80%)

Service (80%)

Lage (100%)

96%

von Whitehead
2025-09-16

Very pleasant stay.

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Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Outstanding food and service

Restaurant (100%)

Preis / Leistung (80%)

Very small

Service (100%)

Lage (100%)

88%

von Giacomo Marchetti
2025-09-16

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Zimmer (80%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (80%)

Service (80%)

Lage (100%)

100%

von Des Harris
2025-09-16

Very enjoyable and satisfying.

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Zimmer (100%)

In the heart of the old town.

Sauberkeit (100%)

Very helpful, including the restaurant staff.

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Clean, tidy and creative decor.

Service (100%)

High quality at a good price.

Lage (100%)

Spotless.

95%

Anonym
2025-09-16

Wir sind rundum zufrieden

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Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (80%)

Lage (100%)

100%

Anonym
2025-09-16

My thanks to your staff for their kind help at all times,

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Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

100%

Anonym
2025-09-15

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Zimmer (100%)

Sauberkeit (100%)

The staff was tremendous!

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

It was a little tight, but the drawer and closet space was very good and allowed us to unpack completely during our stay. Of course we loved our view of the lake and church and it was a plus having a little balcony we could sit on and have coffee in the morning. A wonderful experience! Everybody in the hotel was so pleasant and helpful.

Service (100%)

Lage (100%)

100%

von D. Peart
2025-09-15

We really enjoyed our stay in Zermatt. Beautiful views everywhere you look. Hiking is strenuous but worth the hike! Many restaurants to choose from serving pizza to gourmet meals and traditional Switzerland food.

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Zimmer (100%)

View of Matterhorn was superb

Sauberkeit (100%)

Everyone very friendly and helpful

Frühstück (100%)

Full breakfast served. Delicious

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

82%

von Tomas
2025-09-15

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Zimmer (80%)

Sauberkeit (100%)

Frühstück (60%)

Restaurant (80%)

Preis / Leistung (80%)

Service (80%)

Lage (100%)

100%

Anonym
2025-09-15

Excellent

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Zimmer (100%)

Next to Champs de Lysee

Sauberkeit (100%)

Great customer service

Frühstück (60%)

Restaurant (80%)

Preis / Leistung (100%)

Excellent hotel - clean with nice decor and great customer service l!

Service (100%)

Reasonable price

Lage (100%)

91%

von Brooke fry
2025-09-14

Excellent except the beds. The shower didn't have much pressure but that is expected in an old hotel

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Zimmer (100%)

Great to be in the center of everything

Sauberkeit (100%)

Everyone was so nice and helpful

Frühstück (100%)

The food was wonderful and so was the ataff

Restaurant (100%)

Everything was great I liked the smaller portions. Staff was great

Preis / Leistung (80%)

The beds are the worst I have ever slept in. They are hard so hard our bodies hurt sleeping on them

Service (60%)

If the beds where up to date I would have given a 5

Lage (100%)

77%

von Dr.Bernfried Moosmann und Viola Suhle-Moosmann uhle-
2025-09-14

Ein Haus zum WohlfÃ¼hlen! Bei der Zimmerreservierung gab es eine Irritation. Zum ersten Mal seit zahlreichen Aufenthalten. Beim Check-in erhielten wir jedoch die positive Mitteilung, das gewÃ¼nschte Zimmer beziehen zu kÃ¶nnen.

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Zimmer (80%)

Siehe Kommentar oben, dem ist nichts hinzuzufÃ¼gen.

Sauberkeit (40%)

den Mitarbeitern ein groÃes Lob. Besonders das Engagement und die Motivation von Frau Pinzaru seien hier zu betonen. Wir wÃ¼rden US freuen, Frau Pinzaru anlÃ¤sslich eines weiteren Aufenthaltes wieder zu sehen.

Frühstück (80%)

Siehe BegrÃ¼ndung 5

Restaurant (80%)

empfehlenswert allerdings wird mit der Zuteilung von BrÃ¶tchen oder, zur feinen Vorspeise und zum Amuse-Gueule sehr gespart.

Preis / Leistung (100%)

logieren seit vielen Jahren im bevorzugten Zimmer.

Service (40%)

Aufgrund der Wechselkurssituation, fÃ¼r Nichtschweizer teuer!

Lage (100%)

Der Kosmetikeimer kÃ¶nnte abends, bei Bedarf, geleert werden.

96%

Anonym
2025-09-14

A very nice comfortable hotel. Very well situated. The most beautiful view from the balcony.

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Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (80%)

Preis / Leistung (100%)

Service (80%)

Lage (100%)

96%

von Joell Ritchey
2025-09-14

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Zimmer (100%)

Sauberkeit (100%)

So impressed with the staff! Especially the gentlemen who helped rearrange our bed!

Frühstück (100%)

Restaurant (80%)

Preis / Leistung (100%)

Service (80%)

Lage (100%)

100%

Anonym
2025-09-14

It was perfect. The setting ,staff ,meals help from concierge couldnât have been better. Can hardly wait to return. Had a wonderful carrot and lime soup with Great Performance tour on September 8. Is it possible to get the recipe from your amazing chef? Thank you.

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Zimmer (100%)

loved the setting on the river

Sauberkeit (100%)

from the desk to restaurant and cleaning staff all the best

Frühstück (100%)

Loved the choices

Restaurant (100%)

Every meal was delicious. When we didnât order a first course but someone at the table did a little appetizer was served to us.

Preis / Leistung (100%)

Loved the view . Room 501 small but efficient

Service (100%)

Lage (100%)

100%

von Michael Ritter
2025-09-13

We thoroughly enjoyed all the facilities we chose to use

mehr Details

Zimmer (100%)

Esay to walk to all the historical locations, lake piers and the KKL concert hall

Sauberkeit (100%)

All hotel personnel were attentive, courteous and helpful

Frühstück (100%)

The morning wait staff were wonderful!

Restaurant (100%)

Good food

Preis / Leistung (100%)

Comfortably spacious

Service (100%)

Lage (100%)

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