96%

von Barb Boutin
2025-06-14

Overall the hotel was perfectly located. Didnât like the bathroom set up and the AC could be better.

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Zimmer (100%)

Sauberkeit (100%)

Frühstück (keine Bewertung)

Restaurant (keine Bewertung)

Preis / Leistung (80%)

Room was beautiful but did not like the openness of the bathroom to the bedroom

Service (100%)

Lage (100%)

100%

von Markus
2025-06-14

The hotel was perfect! Definitely recommend!

mehr Details

Zimmer (100%)

Perfectly licated

Sauberkeit (100%)

Staff was great

Frühstück (100%)

Breakfast was great

Restaurant (100%)

Dinner was awesone

Preis / Leistung (100%)

We had a wonderful time! The room was beautiful and perfectly located, the service was great and the restaurant was awesome! I would highly recommend this hotel and we will be back!

Service (100%)

Beautiful hotel

Lage (100%)

Very clean

100%

von Edward
2025-06-14

We were very happy

mehr Details

Zimmer (100%)

Central, perfect for us

Sauberkeit (100%)

Quite

Frühstück (100%)

All inclusive

Restaurant (100%)

Preis / Leistung (100%)

Spacious great amenities

Service (100%)

Lage (100%)

Very

100%

von Alexa Graf
2025-06-13

I loved this hotel. Ut was in a very charming area of town and the rooms were wonderful. The views from the rooms are incredible. Everything was very elegant.

mehr Details

Zimmer (100%)

Perfect location for exploring the sites. The hotel is in a very charming part of town.

Sauberkeit (100%)

Frühstück (100%)

The staff was very friendly.

Restaurant (100%)

Preis / Leistung (100%)

The room was beautiful and nicely decorated. I could stay there longer.

Service (100%)

The hotel was expensive but worth it.

Lage (100%)

The people were so great about cleaning our room.

100%

Anonym
2025-06-13

Lovely

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Excellent

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

96%

Anonym
2025-06-13

A wonderful treatâ¦my room was superb.

mehr Details

Zimmer (100%)

Perfect

Sauberkeit (100%)

Very helpful

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Quiet and comfortable with a beautiful view. Instructions in English on how to use the heating/cooling panel would be helpful - leaving the doors open overnight only filled the room with insects.

Service (80%)

Lage (100%)

Excellent

90%

Anonym
2025-06-12

Good

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Great staff!!

Frühstück (60%)

Too expensive

Restaurant (100%)

Preis / Leistung (100%)

Clean and tidy . A little small

Service (80%)

Lage (100%)

100%

von Kareem
2025-06-12

Very nice, clean rooms. Staff was exceptional and location was great. My only negative is that the walls are thin and can hear the chitter chatter from the hallways a bit too much. Otherwise a fantastic stay with excellent service

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Staff was absolutely superb. I believe the names were Diana and Juliana. They were extremely helpful all throughout our stay.

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

100%

von SC
2025-06-12

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Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Beautiful room with a beautiful view!

Service (100%)

Lage (100%)

88%

Anonym
2025-06-11

mehr Details

Zimmer (100%)

Sauberkeit (80%)

Great chek-up during the first week. Btu no check-up during the second week. Sometimes the coffee tray was not refilled during the second week.

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (80%)

Only see other building from the windows

Service (80%)

Lage (100%)

100%

Anonym
2025-06-11

We loved our stay here and hope to return one day to your beautiful property!

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Most beautiful view!

Service (100%)

Lage (100%)

97%

von Ulrike
2025-06-11

Angenehm freundlich und bescheiden- der Ort lÃ¤sst fÃ¼r sich sprechen und drÃ¤ngt sich nicht auf. Luzerner Understatement? Hat mir sehr gut gefallen. HÃ¤ufig sind teure Grand Hotels unpersÃ¶nlich und abweisend- hier wurde beinahe familiÃ¤re WÃ¤rme ausgestrahlt. Danke an das Team- die phÃ¤nomenale Lage tut ihr Ã¼briges.

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Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (80%)

Service (100%)

Lage (100%)

100%

Anonym
2025-06-10

Your beautiful hotel went to the trouble of sending an article I left behind. This is superior service. Thank you for a pleasant memory in your beautiful hotel and staff!

mehr Details

Zimmer (100%)

Undeniable beautiful resort locale. Loved the soothing and relaxing river appeal

Sauberkeit (100%)

Every detail and kindness was offered

Frühstück (100%)

Everything we wanted and more

Restaurant (100%)

Excellent cuisine. We had the shrimp.

Preis / Leistung (100%)

Beautiful view and decor. We had everything we needed

Service (100%)

Lage (100%)

100%

Anonym
2025-06-10

Excellent spot in an amazing city with great views, food, and staff.

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Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

82%

Anonym
2025-06-10

Very good. Great location with very good service. My only major complaint is that the shower in the room was extremely small.

mehr Details

Zimmer (100%)

Sauberkeit (80%)

Pretty much everyone was friendly and helpful

Frühstück (80%)

Food and service were very good but a bit expensive

Restaurant (60%)

Bartender not very friendly

Preis / Leistung (80%)

The room was great except for the shower which was very small

Service (80%)

Lage (100%)

60%

Anonym
2025-06-10

Understand that is an old building bit falcilities are not maintained not worth the money

mehr Details

Zimmer (60%)

Sauberkeit (40%)

RecepciÃ³n Ã±or friendly

Frühstück (80%)

Restaurant (60%)

Preis / Leistung (60%)

Update the rooms

Service (40%)

Lage (100%)

95%

von romeo
2025-06-10

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (80%)

Service (80%)

Lage (100%)

100%

Anonym
2025-06-09

mehr Details

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Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

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Lage (100%)

97%

von Courtney DeVane
2025-06-08

We love Des Balances. This was our second stay and if we can, we love to come back again and again. We love the location, the accommodations, the bar and views. The staff have all been fabulous.

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Staff is wonderful! Patrick at the bar is special!

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (80%)

Lage (100%)

100%

Anonym
2025-06-08

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Excellent variety on the buffet and hot made to order eggs omelettes and pancakes. Very tasty

Restaurant (100%)

Excellent menu

Preis / Leistung (100%)

Beautiful view from balcony of room

Service (100%)

Lage (100%)

90%

von Lary Simon
2025-06-08

Very good hotel. See shower comment above.

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (60%)

Bathroom shower is not worthy of the hotel. Terrible.

Service (80%)

Lage (100%)

84%

Anonym
2025-06-07

The location was great and Lucerne is a beautiful city. Honestly, we'd probably stay at a different location on subsequent visits.

mehr Details

Zimmer (100%)

Great location, great views.

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (60%)

Although advertised to have air conditioning, it did not work the entire stay. We had to open the windows instead and since it was rainy and humid, one of us ended up catching a cold. The shower was awkward and uncomfortable.

Service (60%)

We have stayed in nicer places for same or less money.

Lage (100%)

97%

Anonym
2025-06-07

This hotel exceeded our expectations. Location was ideal; view was amazing. And we were delighted with the restaurant and bar. Could not ask for a better hotel. We will be back! Thank you.

mehr Details

Zimmer (100%)

Close to everything but quiet.

Sauberkeit (100%)

Tremendously helpful staff.

Frühstück (100%)

Food and service were excellent. Friendly, helpful and high quality!

Restaurant (100%)

Bartender was tremendous. Went out of his way to help me get my drinks to our room. Thank you!

Preis / Leistung (100%)

Wonderful room! Beds are amazing. View was divine.

Service (80%)

A bit pricey but by Swiss standards reasonable.

Lage (100%)

Everything was spotless.

100%

von Mike Malley
2025-06-06

Very easy and convenient

mehr Details

Zimmer (100%)

Super convenient

Sauberkeit (100%)

Super staff

Frühstück (100%)

Best breakfast of our trip

Restaurant (100%)

Loved the staff

Preis / Leistung (100%)

Very well equipped

Service (100%)

Lage (100%)

All perfect

100%

Anonym
2025-06-06

Top notch, high class, attention to detail. We felt so pampered & taken care of.

mehr Details

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Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Fantastic!!!

Service (100%)

Lage (100%)

96%

von Sarah
2025-06-06

mehr Details

Zimmer (100%)

Great location. Easy to explore town. Lovely views from room.

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (80%)

View was excellent.

Service (100%)

Lage (100%)

90%

von Ralph Gilson
2025-06-05

We loved the room and the view. The issues with air conditioning, the trash and my laundry marred the experience. The couple we traveled with also had issues with the air conditioning.

mehr Details

Zimmer (80%)

Perfect view facing the river!

Sauberkeit (100%)

Everyone was very professional and friendly.

Frühstück (100%)

Excellent presentation and selection.

Restaurant (100%)

Great wait staff, and bar staff. Food was excellent.

Preis / Leistung (80%)

The view was outstanding, but the air conditioning doesn't work and leaving it at the minimum setting does nothing to cool the room.

Service (60%)

The issue with the air conditioning, waste basket and an issue with the laundry precluded me from giving you a 5. I submitted my laundry, and it was done the same day as promised, but there was someone else's underwear in my order when it came back. I gave it to the front desk attendants. I expect better from a hotel like yours. We stayed at the Victoria Jungfrau and didn't have one single issue.

Lage (100%)

The room was exceptionally clean, as was the bathroom. But housekeeping didn't empty the bathroom waste basket. I had to ask the front desk to do that.

97%

Anonym
2025-06-05

Excellent experience overall. We love this hotel and will definitely be back!

mehr Details

Zimmer (100%)

Great location by the water, center of town. Can walk everywhere.

Sauberkeit (100%)

Staff is very friendly, helpful and professional.

Frühstück (100%)

Delicious good. Great service.

Restaurant (100%)

We had dinner as well in the restaurant the food was excellent, so was the service. We had a table out on the terrace with a water view. Simply divine!

Preis / Leistung (100%)

Room is a bit small but had a nice view and was very clean. Great bathroom products by LâOccitaine!

Service (80%)

Lage (100%)

80%

Anonym
2025-06-04

positive. the construction was the biggest issue. Realizing it was out of the hotel's control I do feel we should have been made aware when making the reservations. The noise from the condenser was on until 10 pm the first night we stayed at the hotel

mehr Details

Zimmer (80%)

Sauberkeit (80%)

Frühstück (60%)

Restaurant (100%)

Preis / Leistung (80%)

Service (80%)

the construction noise and scaffolding were very disturbing. An unfortunate and unpleasant consequence

Lage (100%)

96%

von Ca henry
2025-06-04

We enjoyed our stay

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (80%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

88%

Anonym
2025-06-04

Having stayed in previous years I can say the restaurant has dropped considerably. While the breakfast has maintained its high standards, dinner was mediocre and way over priced! The food was no better than a street cafe and the prices reminded us of fine restaurants. I ordered the steak and lobster. Both items were far smaller than one would expect for the price and the lobster portion was a joke.

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (80%)

Restaurant (100%)

Preis / Leistung (80%)

Service (60%)

Lage (100%)

94%

Anonym
2025-06-04

Beautiful hotel in an awesome location. Loved the balconies and used them daily. The restaurant was perfect. Delicious unique food and wonderful staff! Very much enjoyed our stay!

mehr Details

Zimmer (100%)

So close to everything, very walkable!

Sauberkeit (60%)

Answered questions but not overly friendly.

Frühstück (100%)

Loved the outdoor dining. Bar and wait staff very friendly.

Restaurant (100%)

Preis / Leistung (100%)

Loved the room and balconies!

Service (100%)

Lage (100%)

We broke a glass and staff came immediately to clean up.

90%

Anonym
2025-06-03

mehr Details

Zimmer (100%)

Perfect location close to everything.

Sauberkeit (100%)

The staff was wonderful. The front desk ladies helped us so much when our luggage didn't make it on our plane. The wonderful server for breakfast was so sweet and always went above and beyond.

Frühstück (100%)

So many great options and all the ones we had were delicious.

Restaurant (40%)

Hmmm only meal we didn't love out of all our meals in Lucerne. The flavor was flat and the steak ordered Medium was actually quite rare.

Preis / Leistung (100%)

The room was so clean and so beautiful.

Service (100%)

Worth every penny.

Lage (100%)

Incredibly clean!

97%

Anonym
2025-06-03

War toll, komme jedes Jahr nach Luzern und das Des Balances ist einfach super!

mehr Details

Zimmer (100%)

Beste Lage fÃ¼r Luzern

Sauberkeit (100%)

Frühstück (100%)

Waren eine riesen Gruppe, konnten Ã la Carte bestellen und hat alles super und zÃ¼gig funktioniert

Restaurant (100%)

Preis / Leistung (100%)

Sehr sauber, tolle Aussicht!

Service (80%)

Lage (100%)

82%

von Thomas Graf
2025-06-03

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (60%)

35 Fr. fÃ¼r das Buffet ist hoch.

Restaurant (100%)

Preis / Leistung (60%)

Zimmer und Bad waren fÃ¼r den Preis zu klein.

Service (60%)

Lage (100%)

90%

Anonym
2025-06-03

tolles Haus zentrale Lage freundliche Reception und freundliche Service

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (60%)

etwas unkonzentrierte Mitarbeiter, mussten zwei mal nachfragen was wir bestellt hÃ¤tten

Restaurant (100%)

Preis / Leistung (80%)

unser Zimmer war schon sehr eng. Eine der Personen hÃ¤tte lieber eine richtige Dusche gehabt anstatt eine Badewannendusche (Alter der Person)

Service (80%)

Lage (100%)

68%

von Cuppoletta
2025-06-03

Une bonne expÃ©rience, mais pour ce prix il faut vraiment soigner le dÃ©tail: La chambre avec le paquet romantique câÃ©tait trop basique pÃ©tales de rose vraiment de mauvaise , le lit avec des cheveux des clients prÃ©cÃ©dents au les personnel, le petit sachet en plastique pour la bouteille des champagne que mouille sur la surface.

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Zimmer (40%)

Sauberkeit (80%)

Frühstück (60%)

Restaurant (60%)

Preis / Leistung (80%)

Service (60%)

Lage (100%)

Dans le lit il y avait des cheveux des clients prÃ©cÃ©dents

92%

von Tom M
2025-06-02

mehr Details

Zimmer (80%)

Sauberkeit (100%)

Frühstück (60%)

Restaurant (60%)

Preis / Leistung (100%)

Service (80%)

Lage (100%)

100%

von Hodges
2025-06-02

Wonderful experience, wish we could have stayed longer.

mehr Details

Zimmer (100%)

Amazing location!

Sauberkeit (100%)

Very helpful, we arrived early, staff stored our bags, so we could explore town. â¤ï¸

Frühstück (100%)

Excellent

Restaurant (60%)

Preis / Leistung (100%)

Beautiful room, what a view, very comfortable.

Service (100%)

Lage (100%)

73%

Anonym
2025-06-01

Pleasant - great location, balcony & terrace. Not amazing though. Shame about the building work.

mehr Details

Zimmer (100%)

Excellent. Steps at the entrance arenât easy with suitcases however.

Sauberkeit (60%)

Reception could have been warmer given it was our honeymoon - weâd come from a hotel in Grindelwald who were very friendly so we noticed the difference straightaway. It felt quite automatic

Frühstück (60%)

We paid extra for the breakfast in advance not realising you could just have the buffet which meant we could have anything but actually these things like eggs etc are a given as part of breakfast anywhere else - & not extra so we felt a bit cheated

Restaurant (60%)

Preis / Leistung (60%)

There was building work going on & a sewage smell occasionally particularly when we first arrived in our room. It was a good size with lovely view & balcony

Service (60%)

We appreciate Switzerland is expensive

Lage (100%)

Seemed clean & housekeeping were friendly & efficient

100%

Anonym
2025-05-31

Wonderful location and a wonderful view

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (60%)

Restaurant (60%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

96%

Anonym
2025-05-31

Fantastic location and beautiful view. Favorite spot in Switzerland.

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (60%)

Restaurant (60%)

Preis / Leistung (100%)

Service (80%)

Lage (100%)

65%

Anonym
2025-05-31

Very disappointing given it was a significant effort to make our way to Lucerne and were looking forward to unwinding and enjoying the location.

mehr Details

Zimmer (100%)

thankfully there was lots to do close/outside the hotel as we were disappointed to spend our night in the hotel

Sauberkeit (100%)

redeeming factor

Frühstück (20%)

Restaurant (100%)

Preis / Leistung (20%)

No indication of any construction activities were provided. Room with old town view had essentially a view of scaffolding and construction fabric. This was also coupled with renovations on the interior of the building, again not detailed prior to booking. These details should be provided before booking, especially with the reputation and price of the rooms being provided here.

Service (20%)

disclose information to potential guests before allowing them to book such expensive rooms. Both city construction that impacts the stay as well as interior improvements

Lage (100%)

100%

von Christiane
2025-05-30

Excelente ubicaciÃ³n! HabitaciÃ³n muy cÃ³moda

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Frühstück (20%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

88%

Anonym
2025-05-30

Location and staff are the best part of the hotel, price was very high

mehr Details

Zimmer (100%)

Right in the middle of town, was great for walking everywhere

Sauberkeit (100%)

Front desk staff was fantastic

Frühstück (20%)

Restaurant (100%)

Preis / Leistung (80%)

It was nice for a room in Europe

Service (60%)

You can include what looked like just an okay breakfast selection. We paid $1800USD for 3 night and couldnât even get a cup of coffee. Not Good!!

Lage (100%)

96%

Anonym
2025-05-30

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (80%)

Lage (100%)

90%

Anonym
2025-05-29

Very good.

mehr Details

Zimmer (100%)

Recommend a balcony overlooking the river.

Sauberkeit (100%)

Front desk staff was very helpful.

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (80%)

The room was very nice. The bed was uncomfortable.

Service (60%)

the hotel is very expensive.

Lage (100%)

88%

von Dr Stephen Baker
2025-05-29

Overall we enjoyed staying in your hotel. Breakfast and service excellent. Unfortunately it was the smallest bedroom weâve ever stayed in.

mehr Details

Zimmer (100%)

Location superb.

Sauberkeit (100%)

Staff very very good.

Frühstück (100%)

Breakfast excellent

Restaurant (100%)

Bar service very good

Preis / Leistung (60%)

The room was very small, the wardrobe was very small and the balcony almost impossible to sit on it was so small!

Service (60%)

Room too small!

Lage (100%)

Room was perfectly clean. Our only complaint is that it was too small.

96%

von Mitch Bernet
2025-05-29

Excellent overall experience. Could not have been better.

mehr Details

Zimmer (100%)

Great location. Very central to everything.

Sauberkeit (100%)

Everyone was very friendly and helpful.

Frühstück (100%)

Service was great and the food options are very good.

Restaurant (100%)

Preis / Leistung (100%)

The room had a great view, and the housekeeping staff kept it very clean. Good size room as well.

Service (80%)

Not much different than other hotels, but still a bit pricey.

Lage (100%)

Housekeeping staff was tremendous.

100%

Anonym
2025-05-29

We had a lovely relaxing stay, enjoying excellent service that we never obsequious and in a wonderful suite where the views, of the Reuss and the Jesuit church will stay with us for a long time

mehr Details

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Service (100%)

Lage (100%)

86%

von Kirk
2025-05-28

Location was terrific to meet our needs. Staff were very helpful giving directions for sightseeing and activities. However, price for the hotel was surprisingly high.

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (80%)

Restaurant (100%)

Preis / Leistung (80%)

Service (60%)

Lage (100%)

100%

von Rodrigo Toledo
2025-05-27

Fantastic stay! Excellent location, welcoming staff, and spacious, spotless rooms. I would definitely recommend.

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

88%

Anonym
2025-05-27

We had a very nice stay in a great location thank you.

mehr Details

Zimmer (100%)

Great location close to the river and easy walking distance to everything

Sauberkeit (80%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (80%)

Would have been nice to be at the front. It was a bit noisy at the back of the hotel

Service (80%)

Lage (100%)

92%

Anonym
2025-05-26

mehr Details

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Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (80%)

Service (80%)

Lage (100%)

100%

von Linda Kirwan-Joseph
2025-05-26

Lovely hotel and setting. Easy walking distance to many sites shops and restaurants.

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Staff always friendly and helpful

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

very clean and fabulous view

Service (100%)

Lage (100%)

96%

Anonym
2025-05-26

Me sentÃ muy bien atendida y mi estancia en Luzerna fue de lujo

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Lindisima vista. Muy cÃ³moda y todos los amenities espectaculares. Solo la ducha muy pequeÃ±a

Service (80%)

La ubicaciÃ³n y el servicio lo valen pero es caro

Lage (100%)

88%

Anonym
2025-05-26

mehr Details

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Sauberkeit (80%)

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Restaurant (100%)

Preis / Leistung (80%)

Service (80%)

Lage (100%)

64%

Anonym
2025-05-26

Globalement dÃ©Ã§ue

mehr Details

Zimmer (80%)

Sauberkeit (60%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (40%)

trÃ¨s petite, sombre, vue sur un mur devant lequel se trouvaient des Ã©chafaudages. Ne valait pas du tout son prix

Service (40%)

Lage (100%)

90%

von Jay Russell
2025-05-26

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (60%)

Be able to order individual items. Have a Al Carte menu.

Restaurant (100%)

Preis / Leistung (100%)

Service (80%)

Lage (100%)

97%

Anonym
2025-05-25

gerne immer wieder

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

sehr gutes Essen und Bedienung und Terrasse direkt an der Reuss

Restaurant (100%)

Preis / Leistung (100%)

Service (80%)

Lage (100%)

90%

Anonym
2025-05-25

We enjoyed our stay at the hotel, But the price is high and not justified

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (80%)

We waited a long time for the buffet to be replenished, and the missing items were not always restocked. We waited a long time for the buffet to be replenished, and the missing items were not always restocked.

Restaurant (100%)

Preis / Leistung (100%)

Service (60%)

Lage (100%)

77%

Anonym
2025-05-24

Pleasant

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Zimmer (100%)

Obviously, the construction hindered a bit for the location. But the actual location of the hotel is beautiful right on the lake.

Sauberkeit (60%)

The day of our arrival and the person at the front desk couldâve been a little bit more friendlier. It seemed that she was rushing and trying to get things done. Also, the restaurant staff couldâve been a lot more friendlier and a lot more attentive.

Frühstück (80%)

Restaurant (60%)

Staff and servers not friendly

Preis / Leistung (80%)

Everything in the room was beautiful, the only problem we had is the tub was way too high. We actually had to hold onto something to get in and out of the tub. Thatâs pretty dangerous.

Service (80%)

Lage (80%)

Magnificent!

85%

Anonym
2025-05-24

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (80%)

Restaurant (80%)

Preis / Leistung (80%)

Service (60%)

Lage (100%)

100%

Anonym
2025-05-24

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (80%)

Restaurant (80%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

100%

Anonym
2025-05-23

Loved the view

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (80%)

Restaurant (80%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

96%

Anonym
2025-05-22

Wonderful!

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (80%)

Restaurant (80%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

77%

Anonym
2025-05-22

mehr Details

Zimmer (80%)

Sauberkeit (80%)

Frühstück (80%)

Restaurant (80%)

Preis / Leistung (60%)

La literie est dÃ©passÃ©e et vieillissante!

Service (80%)

Lage (100%)

100%

Anonym
2025-05-22

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (80%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

91%

Anonym
2025-05-21

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (80%)

Restaurant (100%)

Preis / Leistung (80%)

Room temperature feels warm e Room temperature gets warm in the middle of the night that wakes me up each time

Service (80%)

Arrived with shower gel half used already

Lage (100%)

92%

Anonym
2025-05-21

very nice, loved the view!

mehr Details

Zimmer (100%)

Sauberkeit (80%)

Frühstück (80%)

Restaurant (100%)

Preis / Leistung (100%)

Service (80%)

Lage (100%)

88%

von Dr. ahmad almulla
2025-05-21

its great we enjoyed the stay and i stay in this hotel for third time and for sure i will be stay in it again if im in the area

mehr Details

Zimmer (100%)

exceptional location in the middle of every think and the lake infront of you

Sauberkeit (100%)

they are very helpful in every think

Frühstück (100%)

very good

Restaurant (60%)

we get dinner but one of the order is not fresh they heated only?

Preis / Leistung (80%)

Service (80%)

its expensive comparing to other hotel same star

Lage (100%)

room and restaurant are very clean

100%

Anonym
2025-05-21

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

73%

Anonym
2025-05-21

Gepflegtes Hotel, zuvorkommendes Personal, unkompliziert, tolle Lage.

mehr Details

Zimmer (80%)

Sauberkeit (80%)

Frühstück (80%)

Welcome Drink und dass man auswÃ¤hlen konnte, welcher Drink es sein kann

Restaurant (100%)

Preis / Leistung (80%)

Service (60%)

Preis ohne FrÃ¼hstÃ¼ck eher teuer

Lage (60%)

100%

von L Swift
2025-05-20

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Very helpful and friendly.

Frühstück (100%)

Restaurant (100%)

Outstanding!

Preis / Leistung (100%)

Comfortable bed and beautiful views!

Service (100%)

Lage (100%)

88%

Anonym
2025-05-20

Hotel is historic property with a great deal of character. Great location within Lucerne. Staff was very helpful and friendly.

mehr Details

Zimmer (100%)

Great location, walking distance to various restaurants, sites

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (80%)

Service (60%)

Lage (100%)

100%

Anonym
2025-05-20

Alles top!

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

100%

von Christy D Vaughn
2025-05-20

Everything and everyone were wonderful!!

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

83%

Anonym
2025-05-20

Hotel, amenities, location and staff are first class. Restaurant was poor overall and was very unhappy with the pacing of the meal and then ended up getting sick overnight. I will stay at the property again but will not eat at the restaurant.

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (20%)

Pacing of the tasting menu was very slow, with large gaps between courses. Soup course was burning hot to touch and couldn't even eat it. Meal took 2 hours to get all courses. I also ended up getting food poisoning overnight and was sick in the morning.

Restaurant (100%)

Preis / Leistung (100%)

Great view and space.

Service (80%)

Lage (100%)

100%

von Jennifer Parker
2025-05-20

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

100%

Anonym
2025-05-19

Wonderful hotel

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

100%

von Koray Sanchez
2025-05-19

Es war einer der schÃ¶nsten Aufenthalte Ã¼berhaupt fÃ¼r uns! Das GrundgefÃ¼hl wenn man in euer Haus schreitet ist einfach warmherzig! Besonders in einer solchen Zeit wie jetzt ist das so viel wert! Alles traumhaft gewesen und unvergesslich????

mehr Details

Zimmer (100%)

Top Lage mit Sicht auf die Reuss!

Sauberkeit (100%)

Wunderbare Herzensmenschen!!!

Frühstück (100%)

Ein traumhaftes Buffet! 5 Sterne!

Restaurant (100%)

Wir durften ihr Surprise MenÃ¼ geniessen, ein Gaumenschmaus!!!

Preis / Leistung (100%)

Wundervoll eingerichtet & sauber!

Service (100%)

Wir haben eur unglaublich GrosszÃ¼gigkeit unr Gastfreundschaft geniessen dÃ¼rfen

Lage (100%)

Kein Staubkorn ersichtlich! 1A!!

97%

von Wendy Mangin
2025-05-19

Great location and accommodations

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Delicious.

Restaurant (100%)

Preis / Leistung (80%)

Would have preferred room to be cooler

Service (100%)

Lage (100%)

100%

von Nadia WÃ¼thrich
2025-05-19

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Sie wahren alle sehr zuvorkommend!

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

94%

Anonym
2025-05-18

Wir waren vollkommen begeistert und zufrieden, die Mitarbeiter waren alle super freundlich und zuvorkommend.

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (80%)

Lage (80%)

100%

Anonym
2025-05-18

Very positive

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

95%

Anonym
2025-05-18

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (80%)

Restaurant (100%)

Preis / Leistung (100%)

Service (80%)

Lage (100%)

96%

Anonym
2025-05-18

Relaxing, enjoyable.

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Extra recognition to Dominic in the restaurant. She was exceptional.

Frühstück (80%)

Restaurant (100%)

Preis / Leistung (100%)

Service (80%)

Lage (100%)

100%

Anonym
2025-05-18

Excellent

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (80%)

Restaurant (100%)

Preis / Leistung (100%)

More outlets for chargers

Service (100%)

Lage (100%)

93%

von Jyoti Kohli
2025-05-18

Excellent experience. Beautiful view from hotel rooms.

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (60%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

90%

Anonym
2025-05-17

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (80%)

Restaurant (100%)

Preis / Leistung (100%)

Service (60%)

Lage (100%)

96%

Anonym
2025-05-17

excellent loved it thank you

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (80%)

Lage (100%)

94%

von Leslie
2025-05-17

Wonderful stay in the beautiful city!

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (80%)

Comfortable beds and bathroom. Nice touch to have the extra converter for our use. The balcony was delightful! The room arrangement could be more efficient as the club chair was in the way much of the time. Also, with having to dry your hair outside the bathroom, it might have been nice to have a dressing table with mirror.

Service (80%)

Lage (100%)

100%

von Jkg
2025-05-16

Beautiful hotel close to shopping and the essence of Lucerne.

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

91%

von Troyer
2025-05-16

Great

mehr Details

Zimmer (100%)

Sauberkeit (80%)

The gentleman at checkout made some errors and didnât like being corrected

Frühstück (100%)

Restaurant (60%)

Service was slow. Reserved tables made it difficult to find seating.

Preis / Leistung (100%)

Service (100%)

Lage (100%)

100%

Anonym
2025-05-16

Loved it. Would do it again.

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Best breakfast of our three week trip.

Restaurant (100%)

Expensive.

Preis / Leistung (100%)

Small but great and quiet.

Service (100%)

Lage (100%)

97%

Anonym
2025-05-15

As always absolutely excellent

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (80%)

Lage (100%)

100%

von Jeff
2025-05-15

Charming

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

100%

von Penny Cheah
2025-05-15

To be honest, I was worried before I arrived at the hotel as it is built in the 16th century. But it was such a delight when I arrived and stayed. The hotel was furnished with modern design, well lit, modern amenities. It was a lovely 3 nights, slept well, good food, great location, wonderful staff. Truly a great experience in a lovely town.

mehr Details

Zimmer (100%)

Location is perfect. At the old town where all the shops and attractions are just within walking distance.

Sauberkeit (100%)

The staff is very pleasant and helpful. Especially Manuela from the breakfast dining.

Frühstück (100%)

The spread was lovely. Best breakfast I had at a hotel. Much better than a buffet.

Restaurant (100%)

The food was good.

Preis / Leistung (100%)

The room design is modern and clean. The bed is comfortable

Service (100%)

Good value.

Lage (100%)

The room and other areas are clean

100%

Anonym
2025-05-14

It was great!!

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Small but very clean and what a view!!

Service (100%)

Lage (100%)

100%

Anonym
2025-05-13

Juste magique

mehr Details

Zimmer (100%)

Sauberkeit (100%)

Frühstück (100%)

Restaurant (100%)

Preis / Leistung (100%)

Service (100%)

Lage (100%)

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