Adapter
Adapters are available for use in your room. Upon request they can be purchased from Front Desk/Reception.
Air conditioning
Adjust the thermostat in your room to the temperature you desire.
Allergy sufferers
Should you prefer special bed linens or suffer from food allergies, please do let us know.
Assembly point
In case of fire/emergency, the assembly point is in the Weinmarkt next to the fountain.
Baby cots / cribs
Baby cots are provided free of charge. We are happy to make our smallest guests feel welcome as well.
Balances Boutique
Delicious treats and essentials from our hotel are available from Reception or our online shop.
Banks
For information on the location or business hours of neighbouring banks, please contact a member of our Front Desk staff.
Bar
Opening hours from 7.00 am - 12.30 am.
Bathmat (Ant-slip)
Available upon request from Reception.
Bathrobes / Dressing gowns
Do you need a bathrobe? Then please let Reception know at any time.
Bathroom stool
Would you like to have a stool in the bathroom? Please let us know.
Blankets and pillows (additional)
How about another blanket or pillow? Please let Reception know.
Breakfast
Served from 7.00 until 11.00 am in our Restaurant. We can also bring breakfast to you in your room. Simply fill in your breakfast order card and hang it on your outer door handle the night before.
Business Center
A computer with internet access and printer are at your disposal in our business center next to the front desk.
Car park service
We offer a car park service at a nightly fee of CHF 33.– per automobile. Please contact us at Reception.
Change of hand towels
Would you like to have fresh hand towels everyday? Just say the word.
Change of linens
Should you wish to have fresh linens daily, please let us know.
Charging point for electric cars
We will park your automobile in our garage and bring it to the hotel upon your departure. Price including charging costs: CHF 33.00 per night.
Check-In / Check-Out
Your room will be available as of 2.00 pm on the day you arrive. On your departure, your room should be vacated by 12.00 noon.
Churches / Religious services
Regarding local churches and / or religious services, please consult a member of our Front Desk staff.
Coffee and Tea
Every room is equipped with a coffee machine for your convenience.
Concierge
Our Front Desk team is at your service at any time.
Copier and Scanner
A photocopier and scanner are at your disposal in the Business Center.
Credit cards
We accept the following credit cards for payment: Visa, American Express, Diners Club, Eurocard, Mastercard, EC direct, Postcard, JCB, Reka,
as well as the crypto currency Bitcoin
Currency exchange
Foreign currencies can be exchanged at the daily exchange rate at our Front Desk.
Doctor
Please contact us at Reception should you need a doctor.
Dogs
For your little darling, a daily charge of CHF 25.00 applies.
Electricity
Mains voltage in Switzerland is 220 Volt.
Electric kettle
Would you like an electric kettle? Then just let Reception know.
Emergency
In case of emergency, contact Reception immediately. Our Front Desk staff are also available to you for information about the nearest pharmacy or hospital and are eager to be of assistance.
Excursions
Our Reception team are happy to advise you on the various attractions available. You can buy tickets to many of these from Reception.
Express Check-Out
Contact Reception the day before your departure.
Fire
In case of fire, stay calm! Contact Reception for info. Close all windows and doors and leave the room. Exit the building via the designated evacuation route. The Assembly Point is in the Weinmarkt, in front of the Hotel Krone.
Flight confirmations and Changing bookings
Reception is standing by to be of service.
Flowers
Flowers spark joy. Let us get any arrangement your heart desires for you.
Hairdresser
Only a few steps away.
Heating
The room temperature in every room can be individually regulated.
Housekeeping
Do you need an extra hand towel, soap, a washcloth, bathrobe, an extra pillow or blanket etc.? Don’t hesitate to contact Reception at any time.
Ice
Ice cubes and water coolers are located on every floor opposite the lift. Ice buckets and carafes can be found in every room.
Information
Information on the cinema, opera, exhibitions, events and sights you shouldn’t miss can be had at Reception. Our staff can also assist in getting tickets for you.
Internet Station
An Internet-Station is located next to Reception. Additionally, Wireless LAN is free and accessible throughout the hotel.
Ironing service
Available daily from 7.00 am till 8.00 pm and returned within the hour. Ironing boards and irons are available from Reception around the clock.
Laundry
Our laundry service is here for you from Monday to Friday. Bring your laundry to our Reception by 9.00 am and you’ll have it back the same day by 6.00 pm.
Leisure time
Information available at Reception.
Lost and found
Please contact Reception.
Luggage service / storage
Please contact a member of our Front Desk team at Reception, we will gladly see to it that our porter is at your disposal. If need be, you can store your luggage at Reception as well.
Maintenance
Is something broken? Did you notice that something is not quite right? Kindly report it to Reception.
Massage
Do you need a massage in your room after a long eventful day? Let us arrange an appointment for you.
Minibar
Chilled refreshments await inside! Any drinks consumed will be put on your bill.
Newspapers
A selection of newspapers is at hand in our Restaurant and in the Lobby.
Parking
We offer a parking service for CHF 33.– per night and car. Please contact Reception.
Payment
Ask us for an overview of your invoice.
Pharmacy / Chemist
We would be happy to answer any queries you may have regarding opening hours or for directions to the nearest pharmacy.
Photocopies
Reception will make copies for you for a charge of CHF 0.50 per page. This service is available to you 24/7.
Pillows
In an effort to make your stay even more comfortable, we will happily supply you with the pillow of your dreams. You can choose from down pillows, hypoallergenic pillows, cervical neck pillows, neck rolls, or organic millet chaff pillows. You can reach us by pressing the Reception key or dialling 666.
Radio
For the radio station of your choice, please consult the list on your TV.
Reception
Reception / Front desk is here for you 24 / 7 and will help you at any time.
Restaurant
We look forward to welcoming you to our Restaurant «Balances». Our Chef Andreas Fluri will indulge you with his fantasy-infused, market fresh cuisine. Please contact the Reception to book a table.
Opening hours: 7.00 am till 12.30 am
Room service
Dial 815 from 7.00 am till 11.00 pm to order. Beverages in your Mini bar are available around the clock.
Safe / Valuables
Store your valuables in your room safe. The Hotel does not accept any liability for any valuables which are taken from your room.
Secretarial service
At your request, we will gladly arrange for a secretarial service for your event. Please contact our Event Team for pricing
Sewing service
Daily from 7.00 am till 8.00 pm
For minor repairs you will find needle and thread in your room.
Shoe cleaning service / Shoe cleaning machine
Next to the Reception desk there is an electric shoe polisher. Alternatively, there is a shoe cleaning kit in every room.
Shoehorn
A shoehorn has been provided for your stay in your room. If you’d like to take one home with you, we do have them for sale.
Slippers
Slippers are in your room. These can also be purchased upon request.
Smoking
Ashtrays are provided on your room’s balcony or on the balcony facing the Lobby. Please note that smoking is prohibited in our dining and hotel area. Thank you for your understanding.
Snacks
Can be found in your Mini bar and in our Restaurant.
Taxi / Limousine Service
Our staff on duty at Reception will be happy to call a taxi for you.
Telephone
Dial «0» for an outside line and then the telephone number including area code.
Toiletries (additional)
Should you be in need of any toiletries e.g., a toothbrush, disposable razor, conditioner, etc., then please let a member of our Front Desk crew know.
Train connections
Our Front desk staff would be happy to assist in finding the best train connections in advance.
Turndown-Service (Couverture)
In the evening between 6.00 and 9.00pm our housekeeping staff will prepare your room for the night. If you do not wish for us to do so, kindly lock your door from the inside or hang the red ‘Do not disturb’ sign on the door.
TV
All rooms are equipped with a TV and radio. You will find a complete list of our TV and radio stations.
Umbrella
Umbrellas can be found in your room for use during your stay. We also sell them should you like to buy one.
Wake-up call
A wake-up call can either be arranged with a member of our Front desk staff or you can set it up directly on your phone.
Water
Our tap water is without a doubt drinkable, additionally there is a water cooler on every floor.
Wheelchair
Do you need a wheelchair? Our reception team will be happy to help you.
WLAN
You can connect to our Highspeed Internet «Hotel des Balances Guest» by registering your room number and surname. Should you need a laptop, we will be happy to provide one for you during you stay.
Yoga mat
Would you like a yoga mat? It is available at the reception free of charge.