Webcam
Hotel des Balances | Weinmarkt | CH-6004 Luzern
T +41 41 418 28 28 | info@balances.ch | www.balances.ch
欢迎即刻预订
Webcam
Hotel des Balances | Weinmarkt | CH-6004 Luzern
T +41 41 418 28 28 | info@balances.ch | www.balances.ch
欢迎即刻预订 订台

卢塞恩中心地带的魅力与卓越

诚邀您前来尽情体验最美的风景名胜，期盼您接受我们四星级酒店的热情款待并享受奢华、放松身心。本酒店建筑之古典美与现代设计交相辉映、相辅相成。在这种特殊的氛围里，我们为您呈上精致的美食和亲切周到的服务。宾至如归 - 欢迎光临卢塞恩德太平酒店。

客房和套房 餐厅和酒吧 印象图集

我们的客房

双人房可供单人享用 双人房可供单人享用

我们的双人房温馨舒适，可供您一人独享。非常适合商务人士和研讨会参与者。


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高级双人房 高级双人房

我们的高级双人房采用现代设计风格，您享有宁静和所有您能够想到的舒适性。


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标准套房 标准套房

我们的标准套房宽敞雅致，从阳台上即可欣赏到罗伊斯河的美景以及令人赞叹的阿尔卑斯山全景。


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套房 套房

我们的套房设计独特，内设宽敞的起居室和独立的卧室、漩涡浴缸、阳台以及美丽神奇的远景，能满足您的所有心愿。


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浪漫套房 浪漫套房

在星空下以及在独立设置的浴缸里，您可以体验到纯粹的浪漫和梦幻般的美景。


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点评 点评

在点评栏目，我们的住客满意度可见一斑。约有 6145 位住客在 15 个门户网站上对德太平酒店进行了点评 - 住宿满意度高达 91％。我们由衷地感到高兴，并谨向我们的住客表示深深的谢意！

额外提供

Pflege
护理产品
欧舒丹化妆品散发的普罗旺斯花香味在诱惑您的光临。
Coffee
咖啡和茶
请随时享用：房间里有专用的泡茶咖啡机。
Karten
游客卡
可免费乘坐巴士前往卢塞恩市区 (10区)。

餐厅和酒吧

餐厅 餐厅

我们的顶级厨师 Andy Fluri 和他的团队用他们富有创意的烹饪艺术给顾客带来惊喜。他们的法式和地中海风味的美食种类丰富，色香味俱全。根据高勒米罗评分标准，该团队喜获 14 分的高分。我们的餐厅每天从 7:00 时直至 00:30 时开放营业。


订台
酒吧和休息厅 酒吧和休息厅

我们舒适时尚的酒吧和休息厅是备受我们的宾客青睐的聚会场所。就是卢塞恩的本地人也喜欢来这里品尝美酒佳肴和享受美好的时光。我们的酒吧和休息厅每天从 07.00 时直至 00:30 时开放营业。

露台 露台

眼前的美景令人叹为观止：您正坐在罗伊斯河边，河水在您的身旁潺潺流过。而前方便是闻名于世的卡贝尔木桥，其后是湖泊和梦幻般的山景。欢迎您来到我们的露台！

早餐 早餐

我们的自助早餐新鲜味美，为您开启美好的一天。我们的供应既健康又丰盛，能满足各种口味的需要。请慢慢品尝和享用。

位置和城市

卢塞恩以其秀美的湖泊和壮观的山景令您的驻足成为难忘的体验。无论是人文、购物、自然风光、短途旅行、冒险还是休闲 - 我们非常乐意帮您做出选择，为您单独制定框架计划，并向您透露我们的内参建议。

卢塞恩旅游 卢塞恩的亮点 天气情况

印象图集

评价

The satisfaction of our guests finds expression in their ratings.
15202 guests across 14 portals have rated their stays at the Hotel des Balances – giving a guest satisfaction rate of 92%.
We're naturally delighted and duly grateful!

Summary
Reviews

Categories

Room (90%)
Location (98%)
Cleanliness (96%)
Service (95%)
Price (85%)
Breakfast (89%)
Restaurant (92%)
Bar (93%)
Conference / Banquet (89%)

Portals

93%
Customer Alliance
(10556 Reviews)
91%
Booking.com
(1504 Reviews)
92%
Google
(1387 Reviews)
90%
Logitravel
(1277 Reviews)
94%
Expedia
(746 Reviews)
96%
Hotels.com
(714 Reviews)
89%
Agoda
(189 Reviews)
98%
Facebook
(165 Reviews)
90%
HolidayCheck
(56 Reviews)
83%
Hotel.de
(26 Reviews)
92%
Yelp
(14 Reviews)
100%
Travelocity
(5 Reviews)
86%
Orbitz
(4 Reviews)
90%
Zoover
(3 Reviews)
98%
Atrapalo
(2 Reviews)
75%
Despegar.com
(2 Reviews)
91%
HRS
(1 Reviews)
94%
Hotelreservierung.de
(1 Reviews)
80%
Petit Futé
(1 Reviews)
93%
Anonymous
2024-09-10
Most enjoyable!!
more details
Room (100%)
Excellent central location for everything that I was involved with.
Cleanliness (100%)
Everyone was pleasant and helpful. It was pleasure to interact with them.
Breakfast (100%)
Excellent service. Excellent food. Wonderful to dine on the outdoor terrace overlooking the river. What a great way to start the day.
Restaurant (no review)
Value for money (80%)
The room and bathroom was very small, even for one person.
Service (80%)
Location (100%)
The room was very well cared for by housekeeping as was the entire hotel.
96%
written by Alfred Leyvraz
2024-09-10
Excellente expérience, l'une des meilleures des hôtels que nous avons visités dans le monde.
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (no review)
Value for money (100%)
Service (80%)
Location (100%)
76%
written by hugh de santis
2024-09-10
Good, I would say. On the last evening of my stay, which was part of a tour for the Lucerne Festival, I became ill and could not make the dinner for which I had paid. The tour director asked the kitchen to send up some soup and a sandwich so I had something to eat. The hotel billed me for the light bite, which I found disappointing and less than accommodating.
more details
Room (100%)
Wonderful scenic meals by the river.
Cleanliness (100%)
The staff is first-rate: courteous, professional, and considerate.
Breakfast (100%)
Restaurant (no review)
Value for money (20%)
Expand the size of the rooms or rediscover German engineering.
Service (60%)
See 1 above.
Location (100%)
72%
Anonymous
2024-09-10
Sehr positives Erlebnis mit der gravierenden Einschränkung hinsichtlich der Zimmergröße. Andernfalls wäre es eine klare Empfehlung.
more details
Room (80%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (no review)
Value for money (40%)
Das Zimmer war schön, aber viel zu klein. Es gab auch weder genügend Ablageflächen im Zimmer noch im Bad.
Service (40%)
Sehr gutes Hotel, besonders freundliches Personal, aber die Zimmergröße ist nicht akzeptabel und passt auch nicht zum Preis
Location (100%)
96%
Anonymous
2024-09-10
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (no review)
Value for money (100%)
Service (80%)
Bei dieser Zimmerklasse würde ich eigentlich kostenloses Mineralwasser erwawrten
Location (100%)
100%
written by Crystal seyfried
2024-09-10
Everything was lovely! All the staff were very friendly and helpful. Great location. Would definitely return and recommend
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (no review)
Value for money (100%)
Service (100%)
Location (100%)
74%
Anonymous
2024-09-10
It was nice.
more details
Room (80%)
Close to everything.
Cleanliness (60%)
Our room were close to the cleaning storage and the cleaners were loud and also touched our door every now and then when going in and out of the storage. It was very disturbing. We also asked for a table in the restaurant twice and we were met with a bad attitude and one time we asked the service staff that would ask the manager and no one replied back to us with an answer. Really rude! There was a really serviceminded bartender on Saturday evening and the breakfast staff were really sweet and service minded.
Breakfast (60%)
Restaurant (80%)
The bartender were nice and we got the voucher drink with additional snack which was nice.
Value for money (100%)
It was clean and spacious. We liked the coffee machine and options. It was nice with chocolate on the bed at night and also a welcome letter with candy.
Service (40%)
Very expensive with no breakfast included.
Location (100%)
92%
Anonymous
2024-09-10
Lovely hotel n a great location. The breakfast was wonderful although they did sometimes fal to replenish offerings quickly busy days. I had a light dinner several nights after the concert. I loved being able to order a small portion and there were many vegetarian choices. Food was beautifully presented.
more details
Room (100%)
Cleanliness (100%)
Breakfast (60%)
Restaurant (80%)
Value for money (80%)
Service (80%)
Location (100%)
96%
written by Susan and Garrett Meyers
2024-09-09
Terrific! Loved the breakfast
more details
Room (100%)
Cleanliness (100%)
Breakfast (60%)
Restaurant (80%)
Value for money (100%)
What a great view and clean room!
Service (80%)
Final price higher than original booking
Location (100%)
94%
Anonymous
2024-09-09
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
90%
Anonymous
2024-09-09
Sehr angenehm, allerdings recht teuer. besonders weil auch kein Frühstück inkludiert ist. -Wir haben ein kleines kontinentales Frühstück gegessen. Sehr zuvorkommende Bedienung, teilweise von früher bekannt. Das Essen nach dem Konzert könnte noch mehr Kleinigkeiten enthalten.
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (60%)
Location (100%)
76%
Anonymous
2024-09-08
more details
Room (80%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (60%)
Service (80%)
Location (60%)
100%
Anonymous
2024-09-07
The best someone can get. Thanks
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
96%
Anonymous
2024-09-07
Es war alles tip top. Mein Zimmer war einfach etwas klein.
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
90%
Anonymous
2024-09-07
more details
Room (100%)
Cleanliness (80%)
Breakfast (80%)
The food was very good The atmosphere not so good
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
85%
written by Annie et daniel Sautrey
2024-09-06
Proximité du centre ville et du KKL. Personnel au top
more details
Room (80%)
Cleanliness (100%)
Parfait comme d'habitude
Breakfast (80%)
Restaurant (100%)
Value for money (80%)
Un peu petite, en particulier la salle de bain
Service (60%)
un peu cher
Location (100%)
taches sur le sol
95%
Anonymous
2024-09-06
Tres agréable.
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
100%
Anonymous
2024-09-05
Excellent
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
80%
Anonymous
2024-09-05
Tolles Haus, gut geführt, man fühlt sich wohl, immer wieder gerne!
more details
Room (60%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (60%)
Das lässt sich nicht ändern. Die Zimmer sind einfach klein. Vielleicht weniger Möbel reinstellen, sodass man ein kleines bisschen Platz hat. Aber sehr gemütlich!
Service (60%)
Kann ich nicht beurteilen, Geschäftsreise
Location (100%)
92%
Anonymous
2024-09-05
We had a wonderful experience.
more details
Room (100%)
Right in the heart and on the river.
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
The rooms are a little small, but beautiful. Great views and love the little balcony.
Service (80%)
Location (100%)
Perfectly clean.
100%
written by Stacy Leavitt
2024-09-05
we love staying there and hope to come again.
more details
Room (100%)
loved the river view on balcony
Cleanliness (100%)
Breakfast (100%)
loved our server. enjoyed the fresh omelettes and bread and jam. incredible view!
Restaurant (100%)
Value for money (100%)
loved the tub and shower.
Service (100%)
Location (100%)
100%
Anonymous
2024-09-05
Wunderbar!
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
Anonymous
2024-09-05
Very nice ????
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
90%
Anonymous
2024-09-04
Great location. Service good, although prices on the high side.
more details
Room (100%)
Cleanliness (80%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
90%
written by Pat Adarkar
2024-09-04
Fabulous
more details
Room (100%)
Loved the old town location and is so convenient - short pleasant walk to the Railway Station and close proximity to good restaurants and river
Cleanliness (80%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Everything in the room was perfect . The bed, the air conditioning and the products in the bathroom . Classy room ????
Service (80%)
Location (100%)
97%
written by Monika
2024-09-04
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
96%
Anonymous
2024-09-03
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
100%
Anonymous
2024-09-03
Excelente todo
more details
Room (100%)
La mejor ubicación de lucerna
Cleanliness (100%)
Excelente
Breakfast (100%)
Excelente cocina y variedad
Restaurant (100%)
Wow la comoda
Value for money (100%)
Excelente tamaño y modernidad
Service (100%)
El mejor precio y beneficio
Location (100%)
Muy limpio todo
92%
written by Fuchs Peter
2024-09-03
Das ideale Stadthotel. An super Lage.
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (100%)
91%
Anonymous
2024-09-03
more details
Room (100%)
Cleanliness (80%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
95%
Anonymous
2024-09-02
Hôtel agréable, bien situé. Personnel aimable.
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
96%
written by Longchamp Simone
2024-09-02
Nous revenons chaque année
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
96%
written by Frau Verena Müller-Siebenmann
2024-09-02
Ich habe mich gefreut, dass es trotz groser
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
91%
written by Martina Merz-Staerkle
2024-09-02
Sehr angenehm, wir fühlen uns sehr wohl und kommen gerne wieder
more details
Room (100%)
Im Zentrum, alles zu Fuss erreichbar
Cleanliness (100%)
Sehr freundlich, aufmerksam und zuvorkommend
Breakfast (60%)
Wir wurden erst nach dem wir bereits gefrühstückt haben informiert, wie die Kosten für die zwei Frühstücksmöglichkeiten sind. Eine klare Information, sei es bereits bei der Buchung oder dann am Morgen beim Frühstück wäre hilfreich gewesen
Restaurant (100%)
Sehr, sehr freundliche Servicefschfrau, die uns inzwischen kennt und trotz viel Arbeit (Nachtessen nach dem KKL Konzert) ruhig und sehr freundlich blieb. Sie arbeitet unglaublich effizient, nicht aber hektisch
Value for money (100%)
Alles war in bester Ordnung
Service (80%)
Eher teuer
Location (100%)
97%
written by Herb Hughes
2024-09-02
Exceptional
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Service (100%)
Location (100%)
93%
Anonymous
2024-09-01
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Wenn viel los ist, z.B. kurz vor Abreise einer Gruppe, kommt die Küche nicht hinterher, die Tellerchen am Buffet nachzulegen (Lachs, Käse, Wurst ...). Beim Käse fände ich persönlich schön, wenn es eine Auswahl z.B. von Hartkäse gäbe, ohne Brie/Weichkäse mit auf dem Tellerchen.
Restaurant (100%)
Value for money (100%)
Service (80%)
Hierzu kann ich nichts sagen, weil vom Arbeitgeber bezahlt (KKL / Berliner Philharmoniker)
Location (100%)
88%
written by mariaux
2024-09-01
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (80%)
100%
written by À Stewart
2024-09-01
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
90%
Anonymous
2024-09-01
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (100%)
87%
written by Yochy shrem
2024-08-31
Very good
more details
Room (100%)
Cleanliness (100%)
Breakfast (60%)
More vegetables and salads
Restaurant (80%)
Value for money (80%)
Service (80%)
Location (100%)
100%
Anonymous
2024-08-31
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
We did a la carte. It was great!
Restaurant (80%)
Value for money (100%)
Very clean. It was nice you put extra pillows and rose petals to celebrate our honeymoon.
Service (100%)
Location (100%)
93%
Anonymous
2024-08-30
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (80%)
Value for money (80%)
Room abd bath were very small, difficult for 2 people to move around easily. However it was beautifully decorated and clean and well appointed with coffeemaker, etc.
Service (80%)
See above
Location (100%)
100%
written by Hossein Youssefi
2024-08-30
Super time
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (80%)
Value for money (100%)
Service (100%)
Location (100%)
91%
Anonymous
2024-08-30
more details
Room (100%)
Cleanliness (100%)
Breakfast (60%)
Protein
Restaurant (80%)
Value for money (100%)
Service (100%)
Location (100%)
94%
Anonymous
2024-08-30
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (100%)
96%
Anonymous
2024-08-29
We had a very pleasant stay
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Very good drinks
Restaurant (100%)
Value for money (100%)
Service (80%)
It is expensive but the beauty of the location and hotel is impressive.
Location (100%)
Very high standard of care is taken at this hotel
93%
written by Schaub René
2024-08-29
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (60%)
Location (100%)
94%
Anonymous
2024-08-29
Excellent location and quiet rooms with good room amenities. Really like having a coffee machine in the room. Good selection of Nespresso pods.
more details
Room (100%)
Excellent central location.
Cleanliness (80%)
Breakfast (100%)
Excellent coffee and efficient staff service.
Restaurant (100%)
Excellent wine list.
Value for money (100%)
Service (80%)
Location (100%)
100%
Anonymous
2024-08-29
We walked in a hotel last minute got two rooms. We really liked the hotel set up had dinner at the restaurant. It was excellent.
more details
Room (100%)
Excellent location near walking distance to everything
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Room is small, but it’s convenient
Service (100%)
Location (100%)
87%
Anonymous
2024-08-29
Sehr gut und angenehm
more details
Room (100%)
Cleanliness (80%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (80%)
100%
Anonymous
2024-08-28
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
96%
Anonymous
2024-08-28
Der Gast wird rundum kompetent und zugewandt freundlich begleitet ! Merci!
more details
Room (100%)
Moderne Gepflegtheit in Altstadt und an der Reuss
Cleanliness (100%)
Breakfast (100%)
Auswahl und Frische
Restaurant (100%)
Value for money (100%)
Gesamtgestaltung !
Service (80%)
Bei allem wirtschaftlichen Verständnis etwas mehr Berücksichtigung bei Einzelnutzung wünschenswert
Location (100%)
80%
Anonymous
2024-08-27
gut
more details
Room (100%)
Cleanliness (100%)
xxx
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
ok
Service (20%)
viel zu teuer für das Angebot
Location (100%)
xx
100%
Anonymous
2024-08-27
Sehr zufrieden
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
97%
Anonymous
2024-08-27
Very good
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
A la cart is minimal sometimes
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
Anonymous
2024-08-27
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
91%
written by Manon Fokker
2024-08-26
Heerlijke plek om het oude Luzern te ontdekken.
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Room (100%)
Mooier kan niet.
Cleanliness (100%)
Iedereen was even vriendelijk.
Breakfast (80%)
Ontbijt is gewoon goed.
Restaurant (100%)
Het restaurant is werkelijk top! Hier kun je genieten van een mooi uitzicht en fantastisch eten. Het personeel ook hier erg vriendelijk met kleine verrassingen tussendoor, Leuk!
Value for money (80%)
Douchen in het bad heeft niet onze voorkeur, maar het uitzicht en balkon maakt heel veel goed.
Service (80%)
Het is een prijzig hotel voor 18m2 kamer en douchen in het bad, maar Zwitserland is sowieso duurder.
Location (100%)
Is gewoon goed.
93%
Anonymous
2024-08-26
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Service (80%)
Location (80%)
100%
Anonymous
2024-08-26
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94%
Anonymous
2024-08-26
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Value for money (80%)
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100%
Anonymous
2024-08-26
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90%
Anonymous
2024-08-26
Overall, satisfied
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Room (100%)
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Housekeeper lady was so friendly!
Breakfast (80%)
The food was great!
Restaurant (100%)
Value for money (80%)
The view was fantastic and the bed was comfortable. There were only two slippers in the room although I payed for the triple.
Service (80%)
Location (100%)
88%
Anonymous
2024-08-25
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96%
written by scott hunt
2024-08-25
very relaxing
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beautiful view of the water
Cleanliness (100%)
Breakfast (100%)
great selection of food and great service
Restaurant (100%)
Value for money (100%)
spacious and very clean
Service (80%)
little pricey but was high season
Location (100%)
95%
written by Karel Vopicka
2024-08-25
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Value for money (80%)
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85%
Anonymous
2024-08-25
Very pleasant, the views lovely. Unfortunately our day there was a Sunday and the shops were closed
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Room (100%)
Excellent
Cleanliness (60%)
Reception staff excellent Bar/Resturant manager very rude and unhelpful did not accommodate us, did not ask if we were staying in the hotel etc
Breakfast (80%)
Fine good choice
Restaurant (100%)
Food was very good
Value for money (80%)
Air conditioning was not very powerful
Service (80%)
Would have expected a welcome drink and not a token
Location (100%)
Excellent
94%
Anonymous
2024-08-24
Ein elegantes Hotel
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Breakfast (80%)
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97%
Anonymous
2024-08-23
We stayed in 3 different hotels in 3 different cities, this by far, was our favorite. The location, the decor, staff, all fantastic, I would recommend this hotel to anyone staying in Lucerne.
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Beautiful location on the river and very convenient to all sites in Lucerne.
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The room was stunning, and very clean.
Service (80%)
Location (100%)
100%
Anonymous
2024-08-23
We had a wonderful stay! The evening lady and gentleman who came to our room every night with chocolates was a highlight of our children’s trip. Thank you! The rooms were nice and the view, of course, was excellent. Thank you for having us in our final days in Switzerland.
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Clean, pretty, air conditioning!
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Location (100%)
88%
Anonymous
2024-08-23
Gut
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Breakfast (80%)
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Value for money (80%)
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80%
Anonymous
2024-08-23
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92%
written by Tracey Wolff
2024-08-22
Exceeded all our expectations.
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Room (100%)
Cleanliness (40%)
On the night of a sudden storm on the restaurant terrace most staff were calm and professional. One staff member (Asian appearance) was angry and using foul language within our hearing. Notice same lady serving another table the following night and she had a miserable face and bad attitude. This is the only exception. All other staff were wonderful
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97%
Anonymous
2024-08-22
Very nice 4 night stay. Staff is very friendly and forthcoming
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Hart of town, very adequate parking services
Cleanliness (100%)
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76%
written by Dianne
2024-08-22
Het hotel ligt op een mooie locatie. Wel behoorlijk prijzig. Je verwacht dat het dan ook goed moet zijn. Door de slechte matras een slecht begin gehad, wel kregen we een andere kamer. Maar doordat je pas om half 3 slaapt heb je veel betaald voor een hele korte nacht. Er werd verder niets over gezegd toen we uit checkten, ook geen excuus of compensatie. Jammer.
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Room (80%)
Cleanliness (80%)
Breakfast (100%)
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Value for money (60%)
De matras was niet stevig meer, we rolden naar elkaar toe in het midden.
Service (60%)
Location (100%)
92%
Anonymous
2024-08-22
Wir mögen Ihr Hotel sehr und haben es zur Tradition gemacht, jedes Jahr einmal zu kommen. Deshalb mache ich eine Ausnahme und schreibe diese Bewertung. Im Prinzip ist es sehr schön das alles traditionell und liebevoll gemacht ist. Die sehr schönen Details tragen dazu bei. Alle sind freundlich und zuvorkommend. Die Zimmer sind hell und wir fühlen uns sehr wohl. Leider gibt es auch einigen Mängel, die Sie, aus meiner Sicht, bedenken sollten.
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Restaurant (80%)
Manches sehr gut. Manches im Preis übertrieben.
Value for money (100%)
Das Zimmer ist sehr schön, da es eine gute Größe hat, hell ist und durch die sorgfältig ausgesuchte Einrichtung sehr angenehm "leer" wirkt.
Service (60%)
Die Badezimmer entsprechen nicht dem Anspruch des Hotels. Duschstangen die noch nicht mal den Duschkopf in Stellung halten oder schon einwenig in den Ecken "gammelnde" Dictungen der Duschtrennung sind schade.
Location (100%)
91%
Anonymous
2024-08-22
Loved my stay, can't wait to return.
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Room (100%)
You are right in the old town yet super quiet. 5 mins walk to train station, boat quay. Station shops have everything you need and open on Sunday. Location cannot be beat.
Cleanliness (100%)
Breakfast (100%)
Excellent grill menu. Do ask for liw-salt as food is on the salty side. Huge portions, just go for small portion.
Restaurant (60%)
Could be friendlier.
Value for money (100%)
Excellent river facing room 407. Silent air-conditioning, spacious, spotless bathroom with everything you need.
Service (80%)
It is not cheap but worth it. No half day extensions though.
Location (100%)
88%
Anonymous
2024-08-21
I have stayed at the hotel many times and it’s very nice It’s a very old building and we understand that Service was great From check in girls to the valet to restaurant
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Restaurant (60%)
Value for money (60%)
The air conditioning was either not working or working on a low level
Service (80%)
Location (100%)
100%
Anonymous
2024-08-21
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94%
Anonymous
2024-08-21
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90%
written by Kennett
2024-08-20
We enjoyed our stay
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92%
Anonymous
2024-08-20
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Value for money (80%)
Zu klein
Service (80%)
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100%
written by Jennifer Lawrence
2024-08-20
Delightful
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Room (100%)
Could not be better
Cleanliness (100%)
Front desk staff was superb
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Lovely in the bathroom supplies and treats at night (even though i don’t eat caramel)
Service (100%)
Location (100%)
Fantastic team
76%
Anonymous
2024-08-20
Très bonne expérience
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Value for money (80%)
Service (60%)
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88%
Anonymous
2024-08-20
Sehr angenehmes Hotel in schöner Lage. Bedienung freundlich und wenn Sie im Bad Ablagen schaffen, ist es perfekt
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Room (80%)
Bitte Ablagen im Bad schaffen!
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Zimmer gut, Badezimmer hat keine Ablagen! Für eine Frau sehr wichtig!
Service (80%)
Location (80%)
100%
written by Holly Snodgrass
2024-08-19
Outstanding! We were late making a dinner reservation on Friday and because we were hotel guests, we were accommodated and appreciated that very much!
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Room (100%)
Hotel des Balances has the best location in Lucerne!
Cleanliness (100%)
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Value for money (100%)
Junior suite is very spacious with a lovely balcony overlooking the river.
Service (100%)
Location (100%)
Housekeeping very prompt and thorough.
91%
written by Yuri Puello
2024-08-19
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96%
Anonymous
2024-08-19
Perfect got out time in Lucerne
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100%
Anonymous
2024-08-19
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100%
Anonymous
2024-08-19
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97%
Anonymous
2024-08-19
can not have better experience in Lucerne!
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Service (80%)
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100%
Anonymous
2024-08-18
Fabulous!!
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97%
written by Alexander
2024-08-17
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Service (80%)
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written by George Dydek
2024-08-17
Fantastic stay with the best accommodations and access to the offerings of Luzern.
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Excellent central location to city. activities and transportation.
Cleanliness (100%)
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Value for money (100%)
The balcony overlooking the river allowed ample opportunties for relaxation.
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76%
written by Rahul
2024-08-17
Great Location. Front reception staff can be more welcoming and provide better customer experience.
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Room (80%)
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91%
written by McFarlane
2024-08-17
Enjoyable
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Value for money (60%)
Balcony was not big enough for 2 to sit on it comfortably with the table
Service (80%)
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written by Nicholas Skelos
2024-08-15
Great
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Anonymous
2024-08-15
Wonderful!
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written by Schetz Maria
2024-08-14
Alles sehr gut, wir werden wieder kommen
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94%
Anonymous
2024-08-14
Great hotel and staff.
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85%
written by Sullivan
2024-08-14
Tiny room, tiny balcony.
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Value for money (60%)
Tiny room, tiny balcony
Service (60%)
Location (100%)