लुत्सर्न शहर के हृदय-स्थल में आकर्षण और उत्कृष्टता

सुन्दर नज़ारों के साथ एक सुखद अनुभव। हमारे 4-सितारा होटल में हार्दिक आतिथ्य और आरामदायक विलास के लिए तैयार रहिए। आधुनिक डिज़ाइन जो ऐतिहासिक भवनों की मोहकता से मेल खाता है। इस खास माहौल में हम आपको सुस्वादिष्ट भोजन और हमारी व्यक्तिगत सेवा प्रदान करते हैं। आएं और सुकून पाएं - होटल डेस बैलेंसस (Hotel des Balances) में आपका स्वागत है।

हमारे रूम

एक व्यक्ति के लिए डबल रूम एक व्यक्ति के लिए डबल रूम

हमारे ये डबल रूम आपके लिए बेहद ही आरामदायक हैं। व्यवसायियों और सेमिनार के प्रतिभागियों के लिए आदर्श


रूम अभी बुक करें
सुपीरियर डबल रूम सुपीरियर डबल रूम

हमारे आधुनिक डिज़ाइन वाले सुपीरियर डबल रूम में आपको मिलती है ऐसी शांति और आराम, जिसकी आप केवल कल्पना कर सकते हैं।


रूम अभी बुक करें
जूनियर सुइट जूनियर सुइट

हमारे मनमोहक और बड़े आकार के जूनियर सूइट्स की बालकनी से दिखाई देने वाला रयूस नदी और एल्प्स के पहाड़ों का मनोरम नज़ारा आपको आश्चर्यचकित कर देगा।


रूम अभी बुक करें
सुइट सुइट

हमारे विशेष सुइट्स के अलग-अलग लिविंग और बेड रूम, व्हर्लपूल, बालकनी और उनसे दिखने वाला अलौकिक सौंदर्य आपकी संपूर्ण इच्छाओं को पूरा कर देगा।


रूम अभी बुक करें
रोमांटिक सुइट रोमांटिक सुइट

झिलमिलाते तारों से भरे आकाश के नीचे सच्चे रोमांस का एहसास और शानदार दृश्यों के बीच बड़े बाथ टब का आनंद लें।


रूम अभी बुक करें
रेटिंग रेटिंग

हमारे मेहमानों की संतुष्टि उनकी समीक्षाओं से झलकती है। 15 पोर्टल्स पर, लगभग 6145 मेहमानों ने होटल डेस बैलेंसस (Hotel des Balances) में अपने ठहरने के अनुभव की रेटिंग की है - हमने 91% ग्राहकों को संतुष्ट किया है। यह हमारे लिए खुशी की बात है और इसके लिए हम अपने ग्राहकों का दिल से धन्यवाद करते हैं!

अतिरिक्त

Pflege
सौंदर्य प्रसाधन
L’Occitane के कॉस्मेटिक उत्पादों के रूप में प्रोवेंस के फूलों की खुशबू आपका इंतजार कर रही है।
Coffee
कॉफी और चाय
जब आप चाहें इसका आनंद लें: आपके कमरे में चाय और कॉफ़ी बनाने की मशीन लगी है।
Karten
गेस्ट कार्ड
लुत्सर्न शहर (जोन 10) में बस की सवारी मुफ्त।

रेस्तरां एवं बार

रेस्तरां रेस्तरां

हमारे हेड शेफ एंडी फ्लुरी और उनकी टीम के बनाए गए स्वादिष्ट पकवान खानेवालों को दीवाना बना देते हैं। उनके फ्रांसीसी-मेडिटेरेनियन पकवानों का अनोखा स्वाद और विविधताएं आश्चर्यचकित कर देने वाली हैं। गॉल्ट मिलौ सिस्टम पर 14 अंकों की रेटिंग के साथ के ये उत्कृष्ट हैं। हमारा रेस्तरां प्रतिदिन सुबह 7:00 बजे से रात 12:30 बजे तक खुला रहता है।


टेबल रिज़र्वेशन
बार एवं लाउंज बार एवं लाउंज

हमारे आरामदायक और स्टाइलिश बार एवं लाउंज, हमारे मेहमानों के मिलने की पसंदीदा जगह हैं। लुत्सर्न निवासी भी यहाँ आना पसंद करते हैं और एक बेहतरीन पेय या भोजन का आनंद लेते हैं। हमारा बार और लाउंज प्रतिदिन सुबह 07:00 से रात 12:30 तक खुला रहता है।

छत छत

क्या मनोरम नज़ारा है: आप मंद-मंद बहते रयूस नदी के पानी को देख रहे हैं। सामने की तरफ विश्व प्रसिद्ध कप्पेल पुल, उसके पीछे झील और स्वप्न-सरीखी पर्वतमाला। हमारी छत पर आपका स्वागत है!

नाश्ता नाश्ता

ताजे स्वादिष्ट व्यंजनों वाला हमारा नाश्ता बुफ़े से दिन की आदर्श शुरुआत होती है। स्वास्थ्य से लेकर प्रचुर स्वाद तक, हर प्रकार की पसंद के लिए कुछ न कुछ होता है। हमारे साथ आप शांति से भोजन का आनंद ले सकते हैं।

स्थान और शहर

प्रसिद्ध पर्यटन स्थल, लुत्सर्न झील और आस-पास के पहाड़ लुत्सर्न में आपके प्रवास को यादगार अनुभव बनाते हैं। बात चाहे संस्कृति जानने, खरीदारी करने, प्रकृति से रूबरू होने, भ्रमण करने, रोमांच या मनोरंजन करने की हो - हम सहर्ष आपकी चुनाव में मदद करते हैं, आपके अनुसार खास तौर पर एक प्रोग्राम तैयार करते हैं और आपको अपना सुझाव देते हैं।

विशेषताएं

रेटिंग

The satisfaction of our guests finds expression in their ratings.
15849 guests across 13 portals have rated their stays at the Hotel des Balances – giving a guest satisfaction rate of 92%.
We're naturally delighted and duly grateful!

Summary
Reviews

Categories

Room (90%)
Location (97%)
Cleanliness (96%)
Service (96%)
Price (85%)
Breakfast (89%)
Restaurant (93%)
Bar (93%)
Conference / Banquet (89%)

Portals

93%
Customer Alliance
(11901 Reviews)
92%
Google
(1590 Reviews)
90%
Logitravel
(1277 Reviews)
90%
Booking.com
(1237 Reviews)
94%
Hotels.com
(489 Reviews)
94%
Expedia
(335 Reviews)
89%
Agoda
(189 Reviews)
98%
Facebook
(165 Reviews)
85%
HolidayCheck
(59 Reviews)
83%
Hotel.de
(26 Reviews)
94%
Yelp
(15 Reviews)
100%
Travelocity
(5 Reviews)
86%
Orbitz
(4 Reviews)
90%
Zoover
(3 Reviews)
98%
Atrapalo
(2 Reviews)
75%
Despegar.com
(2 Reviews)
91%
HRS
(1 Reviews)
94%
Hotelreservierung.de
(1 Reviews)
80%
Petit Futé
(1 Reviews)
94%
Anonymous
2025-10-28
Wonderful. Only recommendation would recommend providing robes for such a quality hotel
more details
Room (100%)
Cleanliness (80%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Clean, spacious despite extra bed, well stocked with coffee and tea, beautiful view
Service (80%)
Location (100%)
96%
written by Cristina
2025-10-28
Magnífica ubicación. Bueno, bonito y confortable.
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
92%
written by DIXON DEBORAH
2025-10-28
The amenities were first classs. My city view looked into scaffolding that was feet from my window. Appreciated the toiletries.
more details
Room (100%)
So easy to walk to shops and restaurants
Cleanliness (100%)
Very helpful and pleasant to deal with.
Breakfast (100%)
Great variety
Restaurant (100%)
Value for money (60%)
Room was like a closet off the floor. Could barely walk around the bed to the closet. Bed was hard and the pillows flat.
Service (80%)
Room 111 felt like a closet.
Location (100%)
Spotless
96%
Anonymous
2025-10-27
It was wonderful all around. Would definitely return!
more details
Room (100%)
Amazing location
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Clean, nice amenities in room (mini bar, coffee, toiletries)
Service (80%)
Expensive for the small rooms. But location is key here!
Location (100%)
100%
written by Daughter and son in law traveled with us.
2025-10-27
We enjoyed our stay. The staff was friendly and the setting was very nice.
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Our room was very pleasant.
Service (100%)
Location (100%)
90%
Anonymous
2025-10-27
A lovely hotel for a few days exploring Luzern.
more details
Room (100%)
Ideal location for exploring Luzern
Cleanliness (100%)
Reception staff in particular were extremely helpful
Breakfast (80%)
Restaurant (100%)
Value for money (80%)
Loved the room, but on one night we had noise from the whirlpool bath which we couldn't turn off and disturbed our sleep.
Service (80%)
Location (100%)
96%
Anonymous
2025-10-27
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
82%
Anonymous
2025-10-27
more details
Room (80%)
Cleanliness (80%)
Breakfast (80%)
Restaurant (100%)
Value for money (80%)
308
Service (80%)
Location (80%)
92%
Anonymous
2025-10-27
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
97%
Anonymous
2025-10-27
Es gefällt uns sehr gut
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
written by Götschi Anne
2025-10-27
Ein perfektes kleines Luxushotel das einem persönlich und individuell betreut
more details
Room (100%)
Besser geht es nicht
Cleanliness (100%)
Wie in einer Familie habe ich mich gefühlt
Breakfast (100%)
Spezialwunsch möglich
Restaurant (100%)
Value for money (100%)
Wunderschön und geschmackvoll viele praktische Dinge auch für Beruflich Reisende
Service (100%)
Location (100%)
Als ehemaliges Zimmermädchen in den 80er kann ich nur staunen und loben
100%
Anonymous
2025-10-26
Really good- lovely hotel and we chose the room carefully. Not disappointed. Great view.
more details
Room (100%)
Wonderful.
Cleanliness (100%)
Very friendly and helpful.
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Really comfortable, spotlessly clean. Fantastic view of the river and mountains.
Service (100%)
Location (100%)
Spotless
96%
Anonymous
2025-10-26
trop court pour un bilan
more details
Room (100%)
tres bien
Cleanliness (100%)
Très bien
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
néant
Service (80%)
moyen
Location (100%)
rien à dire
97%
Anonymous
2025-10-26
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
96%
Anonymous
2025-10-26
Tout à fait agréable/donne envie d’y revenir
more details
Room (100%)
Près de tout ! Situation magnifique
Cleanliness (100%)
Accueillants et compétents
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Chambre spacieuse/ lumineuse et confortable/lit excellent
Service (80%)
Location (100%)
100%
written by Janice psoinos
2025-10-25
Beautiful view overlooking The Reuss!!!
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
written by Tom Stanley
2025-10-25
We enjoyed our stay and would stay there again.
more details
Room (100%)
Cleanliness (100%)
Front desk staff were extremely helpful and polite
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
92%
written by Peter Eyles
2025-10-25
more details
Room (100%)
Cleanliness (80%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
93%
written by Magnin
2025-10-25
Cadre et ambiance magnifique. Emplacement incroyable. Personnel sympathique et à l’écoute. Lit confortable
more details
Room (100%)
Emplacement incroyable avec vue magnifique
Cleanliness (100%)
Accueillant et à l’écoute.
Breakfast (100%)
Excellents produits. Personnel aimable et attentifs
Restaurant (100%)
Value for money (80%)
J aurais apprécié un peu plus d’espace à l’entrée de la chambre
Service (80%)
Prix élevé correspondant certainement à une demande touristique forte
Location (100%)
Parfait
80%
Anonymous
2025-10-25
more details
Room (80%)
Cleanliness (60%)
Die beiden Herren, welche beim Gepäck helfen, waren ziemlich unfreundlich; Keiner der beiden hat gegrüsst und unfreundlich geschaut. Die Damen an der Rezeption waren sehr freundlich!
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Die Ecken im Bad könnten etwas sauberer sein.
Service (80%)
Location (100%)
88%
written by Pauchon
2025-10-25
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (60%)
La chambre est très tranquille, ce que nous apprécions particulièrement, mais elle est vraiment trop petite ; nous avons eu beaucoup de difficultés à nous déplacer.
Service (60%)
Le prix est trop élevé pour une chambre aussi petite.
Location (100%)
93%
written by Bart Puopolo
2025-10-24
One of the BEST HOTELS I EVER STAYED IN AND I TRAVEL ALL AROUND THE WORLD. THE ENTIRE STAFF IS SUPER FRIENDLY AND HELPFUL AND THAT MAKES YOUR HOTEL SHINE BRIGHT:)
more details
Room (100%)
Best location of any hotel in Old Town
Cleanliness (100%)
Patrick in the lounge was the Best of the Best a true professional and super friendly and very knowledgable about wines & spirits a true assett to your company
Breakfast (100%)
Patrick was truly wonderful made our trip to hotel and Lucern extra special
Restaurant (100%)
Value for money (80%)
Beautiful balcony view and would have liked a more premium luxury mattress collection as well of a choice of pillow selections not just the ones you automatical get
Service (80%)
Would like to see higher discount for booking early paid in full program
Location (100%)
Outstanding
100%
written by Noel
2025-10-24
A wonderful place to stay
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
90%
Anonymous
2025-10-23
Agréable et bien situé, un peu dommage que le personnel s est exprimé prioritairement en anglais, avant même l allemand
more details
Room (100%)
Cleanliness (80%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (100%)
96%
written by Sarah Jones
2025-10-23
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
100%
written by TK
2025-10-22
Wonderful stay and a beautiful hotel. Staff was very friendly and we will definitely be back
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Loved the sauna in the room and the balcony overlooking the water
Service (100%)
Location (100%)
94%
Anonymous
2025-10-22
Très satisfaisante.
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (80%)
Value for money (100%)
Service (80%)
Location (100%)
90%
Anonymous
2025-10-22
Pese a la mala experiencia de la limpieza lo demás muy bien
more details
Room (60%)
En el costado del Río, con una vista hermosa
Cleanliness (100%)
Muy bien
Breakfast (100%)
Excelente
Restaurant (80%)
Value for money (100%)
Hermoso
Service (80%)
No nos gustó que en el Restaurante no dieran preferencia a los Huéspedes para una reservación
Location (100%)
El último día no lavaron el baño
97%
Anonymous
2025-10-21
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
100%
written by Virginia Elder
2025-10-21
Fabulous. As I said before , we sat on the terrace in the evenings with a glass of wine and would have enjoyed some food from the bar menu.
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Would have liked bar food on terrace rather than only drinks
Value for money (100%)
Service (100%)
Location (100%)
96%
Anonymous
2025-10-21
Very good location, nice room for 3 persons, with two bathrooms, however with facilities - like sauna, which we did not use.
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
91%
Anonymous
2025-10-21
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Service (80%)
Mein Zimmer was vis a vis Lifr
Location (80%)
91%
written by Calderari Giorgio
2025-10-21
Funzionale elegante centrale
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (60%)
Un po’ piccola per due e peccato per i lavori in corso
Service (80%)
Location (100%)
100%
written by MICHAËL LUCERNE | FINE ARTS SUISSE
2025-10-20
FÜR LUZERN ROYAL
more details
Room (100%)
AN DER REUSS
Cleanliness (100%)
DIE SIND DER HAMMER
Breakfast (100%)
SCHÖNE TAFEL
Restaurant (100%)
COOLE EMBIENTE
Value for money (100%)
SEHR SAUBER UND EDEL - UNSER WASSERTURM GREIFBAR
Service (100%)
VON MEINEM FREUND PETER, EUER LIEBER CHEF, IMMER DAS BESTE
Location (100%)
92%
written by van der Meulen
2025-10-20
Sehr Freundlich!
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Sehr zufrieden
Service (80%)
Location (100%)
82%
Anonymous
2025-10-20
Good. The location is great, and the staff were accommodating.
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (60%)
Value for money (100%)
Service (60%)
The resturant costs were over the top expensive
Location (80%)
96%
Anonymous
2025-10-19
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Excelente vista al rio, mucha variedad y calidad de productos
Restaurant (60%)
Value for money (80%)
Un poco chico para un hotel de 4 estrellas
Service (100%)
Location (100%)
93%
Anonymous
2025-10-19
Really loved ice and water available on our floor.
more details
Room (100%)
Cleanliness (80%)
Breakfast (100%)
Bartenders were the friendliest and nicest!
Restaurant (60%)
Value for money (100%)
Service (80%)
Location (100%)
100%
written by Audra & John
2025-10-19
Just lovely and easy and quiet and safe. Great views from the balcony as a bonus!
more details
Room (100%)
Walking distance to every single thing
Cleanliness (100%)
Very friendly & accommodating
Breakfast (100%)
Just wow!
Restaurant (60%)
Value for money (100%)
Felt like a luxury Paris apartment
Service (100%)
Location (100%)
Sparkling!
96%
written by Alkaabi
2025-10-19
ممتاز نظافه وخدمة والمنظر على البحيره رووعه الموظفين ودودين
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (60%)
Value for money (100%)
Service (80%)
Location (100%)
100%
written by Frei Beat
2025-10-19
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
Anonymous
2025-10-18
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
Anonymous
2025-10-18
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Room (100%)
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Breakfast (100%)
Restaurant (100%)
Value for money (100%)
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Location (100%)
97%
Anonymous
2025-10-17
This hotel ticks every box, so for us it proved to be the perfect choice.
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Room (100%)
Light and airy with little balcony over the Reuss river, nice views and very central to literally everything, above that, no traffic noise!
Cleanliness (100%)
efficient and friendly. We had no big requests.
Breakfast (100%)
Restaurant (100%)
Perfect dishes in nice surroundings, pleasant lighting good vibe and of course friendly people.
Value for money (100%)
Light and airy with little balcony over the Reuss river
Service (80%)
Switzerland is very expensive, so in other countries it might rate as expensive. Here I think it's reasonable.
Location (100%)
just that
68%
Anonymous
2025-10-17
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Room (80%)
Cleanliness (60%)
Breakfast (60%)
Restaurant (80%)
Value for money (60%)
walk in shower for elder guests
Service (60%)
Robe in room, converters offered to US guests
Location (80%)
66%
written by Chris Harden
2025-10-17
Great location but the room location within the hotel, size and uncomfortable beds made it intolerable. We would not recommend to anyone. Way too expensive for what we received and there are much better hotel rooms for that price.
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Room (100%)
Cleanliness (80%)
Breakfast (80%)
Restaurant (80%)
Value for money (20%)
The furnishings and finishes were nice, but those were not proper rooms. It was in a back corner, way too small, no view at all, bed was hard and slanted. It was by far the worst hotel room experience we had while in Switzerland. We were very uncomfortable and could not wait to leave. Rooms 211 and 212. Not peaceful.
Service (20%)
Way too expensive for the room sizes and quality. You need to discount and include breakfast and vouchers.
Location (100%)
100%
written by Rohit Sehgal
2025-10-17
Good stay
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Cleanliness (100%)
Breakfast (80%)
Restaurant (80%)
Value for money (100%)
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100%
Anonymous
2025-10-16
Had a great time at the hotel. The location was ideal and the room was very nice. We ate at the restaurant for dinner and it was one of the best meals on our trip. Would stay there again.
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100%
Anonymous
2025-10-16
We had a wonderful time
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Room (100%)
Cleanliness (100%)
Very friendly
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Awesome
Service (100%)
Location (100%)
97%
Anonymous
2025-10-16
Excellent staff
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Value for money (100%)
Service (80%)
Location (100%)
97%
Anonymous
2025-10-15
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94%
written by RH
2025-10-15
A very good one. The cleaning staff were always asking if our room was ok and enjoyed giving out the chocolate hearts to our kids. It was much appreciated how kind they were
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Room (100%)
Cleanliness (100%)
Stephanie at breakfast was awesome! She was very helpful every morning and it felt like she really cared. Chris (Christian) at the bar in the afternonns/evenings also provided excellent service and was vdry helpful in explaining local drinks. The front desk staff was ok but not very warm and welcoming
Breakfast (100%)
We liked having the a la cart option. Again Stephanie was excellent. The other female server the days we were there forgot a few things but Stephanie picked up her slack with grace
Restaurant (100%)
We really liked the service provided by Chris (Christian) at the bar. The drinks were good and he could answer the questions we had about local drinks
Value for money (80%)
It was very narrow to fit 4 people and their luggage. It was always clean and the cleaning staff were super nice which we really apppreciated
Service (80%)
It would have been nice to have just a little more space for the 4 of us in the room. The balcony was view was great and we realy enjoyed sitting out on it
Location (100%)
100%
written by Mary Haege
2025-10-15
We loved the location right on the river. Exceptional staff at reception and in the bar.
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Breakfast (100%)
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Value for money (100%)
Beautiful room - very bright! We loved the balcony.
Service (100%)
Location (100%)
60%
Anonymous
2025-10-15
Just OK, for the price and location the hotel could be much better from helping explain to clients the function of the room, unloading of luggage and explaining the town. Hallway carpets are dirty and worn and need to be replaced.
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Room (60%)
Room basically faced construction scaffolding not really the Old Town view described for the room
Cleanliness (60%)
While somewhat friendly staff did not seem attentive to the needs of the customers
Breakfast (80%)
Very good selection
Restaurant (80%)
Good selection and service although somewhat overpriced
Value for money (40%)
Room was very small and crowded, shower was basically non-functional
Service (40%)
overpriced for the location and condition of the hotel
Location (60%)
84%
Anonymous
2025-10-14
Acceptable but not great.
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Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (80%)
Value for money (60%)
The sofa in the room was made up when it should not have been. Not great for a hotel with such high rankings
Service (60%)
Location (100%)
93%
written by Suanne
2025-10-14
Very good
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Breakfast (80%)
Restaurant (80%)
Value for money (100%)
Very nice view!
Service (80%)
Location (100%)
100%
Anonymous
2025-10-14
Extremely satisfied. Would definitely recommend to stay!
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Room (100%)
Very central
Cleanliness (100%)
Staff were very friendly and always willing to assist. Breakfast and Bar service were excellent!
Breakfast (100%)
Fabulous Buffett
Restaurant (100%)
Amazing dinner and service
Value for money (100%)
Beautiful room with a fabulous view
Service (100%)
Location (100%)
100%
written by Rhonda Thibault
2025-10-14
Could not have been better. Sad we were only there for one night.
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Room (100%)
We came and left on the train Other than location could not have been better.
Cleanliness (100%)
Everyone was very friendly and approachable.
Breakfast (100%)
We did alacarte vs the buffet. All was amazing.
Restaurant (100%)
Had our welcome drink. Nice touch.
Value for money (100%)
Our stay was perfect! This was the last night of a special family trip and your hotel could not have been more perfect!
Service (100%)
Compared to our other hotel stays this was excellent value.
Location (100%)
Beautiful. Everything was top notch.
93%
Anonymous
2025-10-14
Top Lage, Personal sehr freundlich, der Style im Hotel gefällt mir sehr, Altbau, Design schlicht glatt modern. Frühstück prima.
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Room (100%)
zentral, top
Cleanliness (100%)
Breakfast (100%)
Gute Auswahl. Personal sehr freundlich, Lage am Fluss ist top
Restaurant (100%)
Value for money (80%)
Bei der Buchung nicht auf die Zimmergrösse geachtet. Ist sicher an der Grenze zu "zu klein"
Service (80%)
Location (100%)
100%
written by Megan
2025-10-13
Fantastic ! Great location and room
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100%
Anonymous
2025-10-13
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Staff was great & nice variety of breakfast items
Restaurant (100%)
Meal was delicious!
Value for money (100%)
Great room. Only thing missing was a table to put luggage on. It’s difficult for older people to use luggage on the floor.
Service (100%)
Location (100%)
83%
written by Lyrenmann
2025-10-13
Ein sehr schönes , gehobenes Hotel, mit wunderbarem Frühstückbuffet. Sehr gute Lage!.
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Room (100%)
Cleanliness (80%)
Breakfast (100%)
Restaurant (100%)
Value for money (60%)
Der Raum Zm400 hat auf mich beengend gewirkt.
Service (60%)
Auch Einzelpersonen ein angenehmes Zimmer geben.seh vielseitiges Angebot mit angenehmer Portionengrösse.
Location (100%)
94%
written by Grimm Laurent
2025-10-13
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Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (100%)
100%
Anonymous
2025-10-12
Very comfortable hotel, strategic location, and wonderful views. Very restrictive for smokers; even the outdoor bar doesn't allow e-cigarettes. The bar staff is far from friendly…
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97%
written by Hischier
2025-10-11
Nachhaltig positiv
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Room (100%)
Perfekt im Zentrum der Altstadt, allerbeste Aussicht auf historische Gebäude, See und Fluss
Cleanliness (100%)
Sehr freundlich und aufmerksam
Breakfast (100%)
Mit viel Liebe präsentiert, wir wurden zudem von sehr freundlichem, aufmerksamem Personal bedient
Restaurant (80%)
Sehr gut gegessen, an der Präsentation könnte noch nachgebessert werden
Value for money (100%)
Klein, aber top ausgestattet, sehr sauber, grosser gut eingerichteter Balkon
Service (100%)
Passend
Location (100%)
Top, auch saubere Fenster, was nicht in jedem Hotel so ist
88%
written by Tröster/Bechtold
2025-10-11
Wir haben uns bei Ihnen sehr wohl gefühlt
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Room (80%)
Cleanliness (80%)
Breakfast (100%)
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Value for money (80%)
Service (80%)
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96%
written by Christine Buckley
2025-10-11
Very relaxing.
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Room (100%)
Great spot
Cleanliness (100%)
Super! I needed a foam pillow and it was in my room immediately.
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Clean and well maintained
Service (80%)
A little pricey, but considering its location, understandable.
Location (100%)
96%
Anonymous
2025-10-10
We loved our stay at the hotel des balances! From the location in the old town district to the incredible views from our private balcony of the river and chapel bridge, we loved our stay. Breakfast was a highlight of our trip, and we thoroughly enjoyed the buffet with unparalleled views right on the river. It was magical!
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Room (100%)
The views from across the street and location in historic old town was perfect and convenient for sight seeing on foot
Cleanliness (100%)
The front desk was able to hold our bags for us after check out
Breakfast (100%)
Best breakfast buffet of our stay in Switzerland
Restaurant (100%)
Value for money (100%)
The balcony view was incredible
Service (80%)
The price was as expected for the views and location
Location (100%)
The sheets were clean
95%
written by Tricia
2025-10-10
The room we stayed in was very small but the view out our window and small balcony made it all worthwhile. The staff were all very nice and helpful. The hotel is beautiful and located in a great spot. I would stay here again if I was ever in Lucerne again.
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Room (100%)
Perfect view
Cleanliness (100%)
Very friendly staff especially at bar and dining.
Breakfast (100%)
Good and very nicely displayed.
Restaurant (100%)
Delicious food and well worth having dinner there.
Value for money (80%)
Very small room but great view! I wish that there had been a bottle of water provided for us to use.
Service (80%)
Expensive but worth paying for.
Location (100%)
83%
written by De Tassigny Marie-Françooise
2025-10-10
sehr schöne Lage, gepflegtes Hotel, Zimmerpreis zu hoch
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Room (100%)
Atmosphäre der Altstadt gefällt uns
Cleanliness (80%)
Breakfast (100%)
Wir genossen das gepflegte Essen auf dem Balkon
Restaurant (100%)
Value for money (60%)
Wir haben die Zimmer mit Sich auf die Reuss in den unteren Etagen in besserer Erinnerung
Service (60%)
Wir fanden das Zimmer ohne Frühstück sehr teuer
Location (100%)
100%
Anonymous
2025-10-09
Wonderful! Breakfast was wonderful and staff was very welcoming and helpful.
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Cleanliness (100%)
Breakfast (100%)
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100%
written by Jill
2025-10-09
Absolutely wonderful!
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Room (100%)
We loved the location. It made our visit very easy.
Cleanliness (100%)
All staff were very pleasant and helpful.
Breakfast (100%)
The selection was great and food was exceptional.
Restaurant (100%)
Very friendly and inviting atmosphere.
Value for money (100%)
We loved the space and amenities. The widow views were great. Although construction next door, we were not bothered.
Service (100%)
The price for what the hotel provided was exceptional.
Location (100%)
Loved how clean and prepared everything was.
96%
Anonymous
2025-10-08
Sehr angenehm und schön. Herzlichen Dank.
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Room (100%)
Sehr zentral gelegen.
Cleanliness (100%)
Alle sehr freundlich und zuvorkommend, ohne aufdringlich zu sein.
Breakfast (100%)
Alles sehr gut, grosse Auswahl, schön präsentiert und immer aufgefüllt.
Restaurant (100%)
Value for money (100%)
Das Zimmer war sehr schön, zweckmässig und sauber. Die Sicht über die Reuss und auf die Berge war beeindruckend.
Service (80%)
Ich habe den Aufenthalt geschenkt bekommen. Wenn ich sonst einmal in ein Hotel gehe, bin ich eher in günstigeren Hotels.
Location (100%)
Alles war tiptop sauber. Herzlichen Dank an die Mitarbeitenden.
93%
Anonymous
2025-10-08
10 out of 10!
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Room (100%)
Fabulous view
Cleanliness (100%)
Very competent
Breakfast (60%)
Too busy!
Restaurant (100%)
Value for money (100%)
Beautiful clean perfect
Service (100%)
Lovely rooms
Location (100%)
Spotless!
100%
written by Paul and Deborah Bonanno Slaninka
2025-10-07
One of the best on this journey. Location perfect. Hotel was beautiful and comfortable. The staff extremely friendly and very helpful for our needs. Our train to Milan was cancelled and the front desk immediately provided us with alternative transportation . Even the driver: John was great! We enjoyed the bar and restaurant, The entire staff was wonderful. Patrick made us feel welcomed. He is special! Great hotel!
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97%
written by Schneider Hans-Rudolf
2025-10-07
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Breakfast (100%)
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Value for money (100%)
Service (80%)
Location (100%)
96%
Anonymous
2025-10-06
Great service and location.
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Room (100%)
The river view was top drawer
Cleanliness (100%)
Breakfast (100%)
Always delicious
Restaurant (100%)
Value for money (80%)
The bathroom was a bit tiny
Service (100%)
Location (100%)
100%
written by Caryn Sprovieri
2025-10-06
Very clean, friendly close to the train station, amazing breakfast buffet Unfortunately only able to stay the one night passing through.,,
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Best breakfast buffet in our two week vacation in Switzerland and including Italy!
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
written by L mark
2025-10-06
Terrific!!
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93%
Anonymous
2025-10-05
We loved it. Probably should have eaten at the restaurant.
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Room (100%)
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Breakfast (80%)
Restaurant (100%)
Value for money (100%)
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94%
Anonymous
2025-10-05
I would say the overall experience was an 8 out of 10
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Room (100%)
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Breakfast (100%)
Restaurant (100%)
Bartender was prompt and friendly
Value for money (80%)
Service (80%)
Location (100%)
97%
Anonymous
2025-10-05
We had a magical time at Hotel Des Balances! The welcome beverage and caramels were such an elegant touch. The nightly turn down service with chocolates were such a cherry on top to a great stay. The room amenities were fantastic - it was so nice to enjoy a coffee each morning. While we wish there had been a workout facility, the hall ice and water machines were very appreciated for people who are used to drinking water all day long! One of our best hotel stays!
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Room (100%)
Perfect location for easy walking around Old Town, Lucerne
Cleanliness (100%)
Breakfast (100%)
The food was incredible but definitely expensive.
Restaurant (100%)
Value for money (100%)
Loved the in room coffee maker and full length mirror!
Service (80%)
Location (100%)
97%
written by MOESCHING
2025-10-05
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Service (80%)
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100%
written by Brian F.
2025-10-05
Of our two weeks in Italy, Switzerland and Germany we enjoyed our two nights here most. Well done. We will return.
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Room (100%)
Right on the promenade and close to the trains.
Cleanliness (100%)
Staff was most helpful and friendly!
Breakfast (100%)
Restaurant (100%)
Enjoyed a lovely dinner.
Value for money (100%)
Well appointed and comfortable beds.
Service (100%)
Location (100%)
100%
Anonymous
2025-10-05
It was a. Wry special place . Nice people who are happy to help.
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Room (100%)
Wonderful
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Great and. Clean
Service (100%)
Location (100%)
100%
Anonymous
2025-10-05
The feeling is that you thought about everything for your guests and the employees and service providers are their for the guests. If and when we return we will not take a room with a step at the entrance- see our comment above. Maybe you should give a short explanation about the shower and guest card - we couldnt open it and found out on the last day that it can enable free rides. All your ideas are wonderful and you obviously put a lot of effort into making your guests feel good and happy
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Room (100%)
Close to everything- a bit difficult to find with a car even that you send information in advance which is a good idea
Cleanliness (100%)
Listening/ patient / professional/ friendly
Breakfast (100%)
The waitress was very kind and patient. The choise of dood was very good
Restaurant (100%)
Waiters were super nice. Food was good and atmosphere great
Value for money (100%)
We refer to room 202. Excellent. As for rooms 201 - 211 because of the step our son fell and hit his head. He had a bruise. Our daughter also fell and i almost broke my leg.
Service (100%)
Location (100%)
Super
100%
Anonymous
2025-10-04
Excellent!
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Breakfast (100%)
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100%
Anonymous
2025-10-04
exccellent. Loved the bar. very nice room and hotel.
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100%
written by F. Nouroullaev
2025-10-04
Beautiful , very grateful ????
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Room (100%)
Beautiful Aans the Best
Cleanliness (100%)
Beautiful
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Beautiful
Location (100%)
Beautiful
77%
written by Hanke
2025-10-03
Sehr gute Lage mit tollem Service! Leider in den letzten Jahren immer teurer geworden!
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Room (80%)
Cleanliness (100%)
Sehr nette Mitarbeiter
Breakfast (80%)
Gutes Frühstück, aber kaum Platz zum Hinsetzen
Restaurant (80%)
Value for money (60%)
Gardinen bitte waschen und Zimmer sehr klein !
Service (40%)
Zu teuer
Location (100%)
100%
written by Dennis Cahill
2025-10-03
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Breakfast (100%)
Restaurant (80%)
Value for money (100%)
Service (100%)
Location (100%)
100%
Anonymous
2025-10-03
Outstanding! We would love to return!
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Room (100%)
Perfect! Well situated for walking and seeing all the sites in Lucerne.
Cleanliness (100%)
The best!! Very helpful in providing expert tips on the area - made our stay totally special and memorable!
Breakfast (100%)
Very, very good. We ate on the terrace - lovely!
Restaurant (100%)
The best in Lucerne!
Value for money (100%)
Very comfortable and fabulous view!
Service (100%)
Location (100%)
84%
Anonymous
2025-10-03
not bad
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Room (100%)
good
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (60%)
make it more spacious
Service (80%)
Location (80%)
100%
written by Robert Malloy
2025-10-02
Our stay was short, yet everything about your hotel was perfect,
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
the restaurant was completely booked, yet the personnel made up a table in the bar area so we could have dinner with a friend from Lucerne during our last day in Switzerland.
Value for money (100%)
Service (100%)
Location (100%)
100%
written by Linda Tortora & Stephen Burns
2025-10-02
I am a former flight attendant. I do trip planning for friends and family and I will definitely recommend your Hotel. Our experience was excellent!
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Room (100%)
We were so happy that we removed from another hotel to your facility.
Cleanliness (100%)
Outstanding staff breakfast reception drinks everyone was just wonderful
Breakfast (100%)
We were at breakfast every morning by seven because it was so good. Eggs made to perfection.
Restaurant (100%)
The welcoming drink was a nice touch. We also had drinks and snacks at the bar. Again, the service was superb.
Value for money (100%)
We were lucky enough to be able to get a room at your hotel. The room was adequate and we appreciated the kind service we received.
Service (100%)
The upgrade to your Hotel was a real treat for us. We loved the location and the service.
Location (100%)
The room was quite small, but again it was definitely an upgrade from where we were going to be staying
92%
Anonymous
2025-10-02
very comfortable ambiance
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Cleanliness (80%)
Breakfast (100%)
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Service (80%)
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100%
Anonymous
2025-10-01
Absolutely fabulous
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Room (100%)
Cleanliness (100%)
Excellent
Breakfast (100%)
Restaurant (100%)
Food was sublime staff were so friendly and very helpful loved it
Value for money (100%)
Very friendly helpful staff loved our stay here thank you
Service (100%)
Location (100%)
96%
Anonymous
2025-10-01
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Service (80%)
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80%
written by PJL
2025-10-01
See above comments.
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Room (100%)
Wry good.
Cleanliness (60%)
Staff was friendly but not outgoing.
Breakfast (60%)
Again, food was fine, service just ok and prices too high. I’ve never seen such strict pours on wine. I’m used to (and prefer) half a glass of wine…not priced by the DCL.
Restaurant (80%)
Value for money (100%)
Accommodations in the room were very good. Price was too high though.
Service (60%)
$600 CHF per night was too high. Especially when considering exchange rate.
Location (100%)
100%
Anonymous
2025-09-30
Fabulous!!!!
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Breakfast (100%)
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