Charme ed Eccellenza nel cuore di Lucerna

Esperienze di benessere con vista d’eccezione: godetevi la cordiale ospitalità e il lusso informale del nostro hotel a 4*. Presso la nostra storica struttura, l’atmosfera di charme si sposa al design moderno e, in questo peculiare ambiente, sapremo conquistarvi con una raffinata gastronomia e con il nostro servizio personalizzato. Arrivare e sentirsi subito ben accolti – benvenuti all’Hotel des Balances!

Le nostre camere

Camera doppia a uso singola Camera doppia a uso singola

Le nostre camere doppie a uso singola vi offrono il massimo comfort. Ideali anche per viaggiatori business e partecipanti a seminari.


Prenotare subito una camera
Camera doppia Superior Camera doppia Superior

Nelle nostre camere doppie Superior dal design moderno potrete trovare riposo e godere di ogni comfort possibile.


Prenotare subito una camera
Junior Suite Junior Suite

Le nostre eleganti Junior Suite offrono agli occupanti uno spazio generoso e una magnifica vista sulla Reuss e sul suggestivo panorama alpino.


Prenotare subito una camera
Suite Suite

Le nostre esclusive suite con ampia zona giorno e notte separata, vasca idromassaggio e balcone con fantastica vista panoramica sapranno soddisfare qualsiasi desiderio.


Prenotare subito una camera
Suite romantica Suite romantica

Vivete un’esperienza romantica allo stato puro, sotto un soffitto costellato di stelle, con vasca da bagno freestanding e vista da sogno inclusa.


Prenotare subito una camera
Recensioni Recensioni

La soddisfazione dei nostri ospiti si rispecchia nelle loro recensioni: circa 6145 ospiti hanno valutato il proprio soggiorno presso l’Hotel des Balances su ben 15 portali, con un livello di soddisfazione pari al 91%. Un motivo d’orgoglio, per cui desideriamo ringraziarli di cuore!

Extra

Pflege
Prodotti per la cura personale
Il profumo della Provenza vi aspetta sotto forma di prodotti cosmetici a marchio L’Occitane.
Coffee
Caffè e tè
Da gustare ogni volta che lo desiderate: la vostra camera è dotata di una macchina per caffè e tè a uso personale.
Karten
Carta degli ospiti
Corse in autobus gratuite nella città di Lucerna (zona 10).

Ristorante e bar

Ristorante Ristorante

Il nostro super chef Andy Fluri e il suo team vi sapranno conquistare con le loro creazioni culinarie. La loro cucina di matrice franco-mediterranea, premiata con 14 punti Gault Millau, sorprende con uno speciale mix di aromi e variazioni. Il nostro ristorante è aperto tutti i giorni a orario continuato dalle 7.00 alle 00.30.


Prenotare un tavolo
Bar e lounge Bar e lounge

Il nostro elegante bar e lounge costituisce il punto di ritrovo d’elezione dei nostri ospiti, ma anche gli abitanti locali amano trattenersi presso questo locale per una piacevole pausa, sorseggiando un buon drink o gustando un menù. Il nostro bar e lounge è aperto tutti i giorni dalle 7.00 alle 00.30.

Terrazza Terrazza

Che vista! Vi affaccerete direttamente sulle acque della Reuss che scorrono placide, col celebre Ponte della Cappella in primo piano e il lago e l’incantevole panorama alpino sullo sfondo. Benvenuti sulla nostra terrazza!

Colazione Colazione

La nostra colazione a buffet a base di specialità fresche è l’ideale per iniziare al meglio la giornata. Dai prodotti più sani e dietetici a quelli più ghiotti, c’è davvero qualcosa per tutti i gusti. Da noi potrete banchettare a piacimento!

La location e la città

Con le sue celebri attrazioni turistiche, il Lago di Lucerna e i monti circostanti, Lucerna saprà rendere il vostro soggiorno un’esperienza indimenticabile. Cultura, shopping, natura, escursioni, avventure e relax – saremo lieti di assistervi nella scelta e nella composizione del programma quadro personalizzato più adatto a voi, svelandovi tutti i nostri consigli da insider.

Impressioni

Recensioni

The satisfaction of our guests finds expression in their ratings.
14712 guests across 14 portals have rated their stays at the Hotel des Balances – giving a guest satisfaction rate of 92%.
We're naturally delighted and duly grateful!

Summary
Reviews

Categories

Room (90%)
Location (97%)
Cleanliness (96%)
Service (95%)
Price (85%)
Breakfast (89%)
Restaurant (92%)
Bar (93%)
Conference / Banquet (89%)

Portals

93%
Customer Alliance
(10082 Reviews)
90%
Booking.com
(1599 Reviews)
92%
Google
(1305 Reviews)
90%
Logitravel
(1277 Reviews)
96%
Expedia
(717 Reviews)
96%
Hotels.com
(714 Reviews)
89%
Agoda
(189 Reviews)
98%
Facebook
(165 Reviews)
90%
HolidayCheck
(56 Reviews)
83%
Hotel.de
(26 Reviews)
92%
Yelp
(14 Reviews)
100%
Travelocity
(5 Reviews)
86%
Orbitz
(4 Reviews)
90%
Zoover
(3 Reviews)
98%
Atrapalo
(2 Reviews)
75%
Despegar.com
(2 Reviews)
91%
HRS
(1 Reviews)
94%
Hotelreservierung.de
(1 Reviews)
80%
Petit Fut�
(1 Reviews)
97%
Anonymous
2024-04-23
The experience was first class. Hotel Des Balance made our stay in Lucerne so special and romantic. It was luxurious and in a convenient location. My only suggestion is to include the breakfast in the stay because of how pricey the hotel is. Thank you for a wonderful experience!
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
First class breakfast. Excellent servers.
Restaurant (100%)
Value for money (100%)
Service (80%)
The breakfast should be included considering how expensive hotel des balance is. We stayed at another hotel in Lucerne with an extensive breakfast buffet included and it was much cheaper cost.
Location (100%)
Mop the floors better since previous guests wear their shoes indoors
80%
Anonymous
2024-04-23
more details
Room (80%)
Cleanliness (80%)
Breakfast (80%)
Restaurant (100%)
Value for money (60%)
Update bathroom. Mold on ceiling
Service (60%)
Location (100%)
100%
written by Judit
2024-04-23
Everything was super!
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
Anonymous
2024-04-23
Hope to revisit Luzern, and the accommodation I will stay will be definitely Hotel des Balances
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
95%
written by Sarina Stahel
2024-04-23
Es war von A bis Z ein wunderschöner Aufenthalt. Die Freundlichkeit & Offenheit des Personals sticht sehr heraus. Grosses Kompliment!
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (60%)
Es war knapp von der Grösse her. Das kann man aber nicht ändern & es war für zwei Nächte absolut ok.
Service (100%)
Location (100%)
96%
Anonymous
2024-04-22
Sehr gut gepflegtes Hotel in dem man sich sehr wohlfühlt.
more details
Room (100%)
Cleanliness (100%)
Sehr zuvorkommend und hilfsbereit
Breakfast (100%)
Sehr vielfältiges und leckeres Frühstück.
Restaurant (100%)
Value for money (100%)
Sehr schöne eingerichtete Zimmer
Service (80%)
Location (100%)
100%
Anonymous
2024-04-22
Fabulous stay. Accommodating staff and lovely experience.
more details
Room (100%)
Gorgeous area and walkable everywhere
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Gorgeous views, spacious, comfortable bed, ample towels, superb housekeeping
Service (100%)
Location (100%)
100%
written by Alexandra
2024-04-22
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Nice hotel, close to the center, very nice staff
Service (100%)
Location (100%)
94%
written by Sarah Ocampo
2024-04-22
Thank you so much!
more details
Room (100%)
Excellent location. Close to train station lots of shops and restaurants.
Cleanliness (100%)
Front desk was wonderful!
Breakfast (80%)
Food was just ok.
Restaurant (80%)
Value for money (100%)
Loved that you had a Nespresso machine in the room along with a converter and the lighting in the bathroom was great!
Service (100%)
Location (100%)
86%
written by Urs Haeusler
2024-04-22
more details
Room (100%)
Cleanliness (80%)
Breakfast (80%)
Restaurant (80%)
Value for money (80%)
Service (80%)
Location (100%)
100%
Anonymous
2024-04-22
Best location very nice staff.
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (80%)
Value for money (100%)
Service (100%)
Location (100%)
80%
Anonymous
2024-04-22
Very great hotel with beautiful scenery
more details
Room (80%)
Very beautiful
Cleanliness (80%)
Breakfast (80%)
Restaurant (80%)
Value for money (60%)
Can make it more spacious
Service (80%)
Location (100%)
88%
Anonymous
2024-04-21
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (80%)
Value for money (80%)
Service (60%)
Location (100%)
100%
written by Rhonda True
2024-04-21
Great. Everyone was very friendly and helpful. The food was amazing!
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Nice big room with beautiful balxony
Service (100%)
Location (100%)
100%
Anonymous
2024-04-21
Satisfatória. O hotel é muito bem localizado, equipe muito atenciosa. Tomamos café da manhã no quarto e estava muito bom. Quartos limpos e espaçosos. Voltaria com certeza.
more details
Room (100%)
Cleanliness (100%)
Todos os funcionários muito atenciosos e educados
Breakfast (100%)
Café da manhã no quarto na hora marcada e de qualidade.
Restaurant (100%)
Value for money (100%)
Conforto e limpeza
Service (100%)
Location (100%)
Muito limpo
92%
Anonymous
2024-04-21
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Service (100%)
Location (80%)
57%
Anonymous
2024-04-21
more details
Room (60%)
Lage des Hotels ist gut, Lage des Zimmers war nicht zufriedenstellend
Cleanliness (60%)
Die Bemühungen der Rezeption noch eine annehmbare Lösung für einen Tisch zum Abendessen zu bekommen, war bescheiden.
Breakfast (40%)
Während des Frühstücks machte ein Mitarbeiter permanenten Krach (Löffel auf Teller geschmissen ???) und die Mitarbeitenden waren mehr damit beschäftigt ihre Schichtpläne zu besprechen - ansonsten entsprach das Frühstücksbuffet dem Schweizer Standard, aber nicht mehr.
Restaurant (80%)
Value for money (40%)
klein - Schrank nur mit Mühe erreichbar, keine Aussicht, Bad sehr klein, Grösse der Dusche inakzeptabel
Service (40%)
Location (60%)
97%
written by Marko
2024-04-21
Just fantastic
more details
Room (100%)
Can’t get more central in old town
Cleanliness (100%)
Super helpful
Breakfast (80%)
Fantastic but no eggs Benedict ????????????
Restaurant (100%)
Great Bloody Mary
Value for money (100%)
Great views great room lovely terras
Service (100%)
Location (100%)
100%
written by Shilpa Mathews
2024-04-21
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
88%
Anonymous
2024-04-20
It was good
more details
Room (100%)
Cleanliness (80%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Smal
Service (80%)
Location (100%)
96%
written by Sumeet
2024-04-20
Good
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
96%
Anonymous
2024-04-19
The view and location are amazing! My stay here was fantastic.
more details
Room (100%)
Can’t beat this location or the view!!!
Cleanliness (100%)
Great staff!
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Room very clean and has all amentities
Service (80%)
Location (100%)
82%
written by PAULET / HEROUX
2024-04-19
Nous avons adoré notre séjour à Lucerne. L'hôtel est propre et très bien situé. Il y a beaucoup de services proposés. La cuisine du restaurant est absolument délicieuse. Toutefois, l'amabilité du personnel n'est pas au maximum et nous avions souvent l'impression de déranger. Le personnel ne s'est pas vraiment intéressé à nous (peut être en raison de la barrière de langue ?)
more details
Room (100%)
Cleanliness (60%)
Nous sommes français et, hélas, le personnel en restauration n'a pas toujours fait l'effort de nous comprendre, alors que mon mari parle plutôt bien l'anglais. Le personnel d'accueil était plutôt souriant mais il n'en va pas de même pour le restaurant. Nous avions l'impression de déranger. Les serveurs et le personnel ne se sont pas vraiment intéressé à nous. Je trouve que cela manque d'échange et de communication. & de sourire !
Breakfast (60%)
Par deux fois le personnel avait vidé et débarrassé notre table alors que nous étions seulement au buffet... Les serveuses se sont excusées mais cela n'est pas très professionnel. Nous avions l'impression de déranger et de ne pas aller assez vite.
Restaurant (60%)
Nous avions pris le menu 6 plats. La cuisine fut délicieuse, rien à dire ! Le service ne s'est pas très bien passé hélas.
Value for money (100%)
Très propre + magnifique chambre. Dommage pour la literie (deux lits simple au lieu d'un grand lieu double), pas très pratique pour dormir à 2
Service (100%)
Le cadre est absolument magnifique. Les chambres également.
Location (100%)
94%
Anonymous
2024-04-19
Great hotel in a fantastic location with extremely friendly staff . The sole blemish was the exceptionally low water pressure in the shower which qas a mere trickle ..
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (80%)
Value for money (80%)
Service (100%)
Location (100%)
74%
Anonymous
2024-04-19
Very good. We stop each year to the Balances
more details
Room (80%)
Cleanliness (80%)
Breakfast (40%)
Buffet is very much limted in choices
Restaurant (80%)
Value for money (80%)
Service (80%)
Location (80%)
91%
Anonymous
2024-04-18
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (80%)
Value for money (80%)
Service (100%)
Location (100%)
97%
Anonymous
2024-04-18
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
100%
Anonymous
2024-04-18
Beautiful hotel in a beautiful city
more details
Room (100%)
Perfect to walk around the old town
Cleanliness (100%)
All staff super helpful, very professional and friendly
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Loved the view of the bridge and the lakefront
Service (100%)
Location (100%)
Super clean and loved the smell in the room
88%
written by Dirk Peterse n
2024-04-18
Excellent hotel!!
more details
Room (100%)
Cleanliness (80%)
Breakfast (80%)
Restaurant (100%)
Great bartender
Value for money (80%)
Service (80%)
Location (100%)
94%
Anonymous
2024-04-18
more details
Room (80%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
100%
written by Don Nguyen
2024-04-17
Wonderful. Superb.
more details
Room (100%)
Cleanliness (100%)
We appreciate their help very much.
Breakfast (100%)
The front desk helped book a dinner reservation for us - we had a fantastic seating and dinner.
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
96%
Anonymous
2024-04-17
more details
Room (100%)
No parking nearby since it’s a pedestrian zone
Cleanliness (100%)
Very friendly and helpful
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (80%)
94%
Anonymous
2024-04-17
more details
Room (80%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
Wechselhaft, je nachdem wer sauber gemacht hat
95%
Anonymous
2024-04-17
Sehr positiv. Frühstücken würde ich aber nicht mehr bei Ihnen.
more details
Room (100%)
Cleanliness (100%)
Breakfast (60%)
Zu wenig Personal bzw. Personal deckt Tische für Mittagstisch, fehlende Nachfrage, ob weiteres Getränk gewünscht und lange Wartezeit, bis überhaupt gefragt wird, ob man Kaffee wünscht. Büfett zeitweise sehr leer. Nachfrage erforderlich, ob noch Butter gebracht werden kann.
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
88%
written by Sigrist
2024-04-17
more details
Room (80%)
Cleanliness (100%)
Breakfast (60%)
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (100%)
86%
written by Kluger
2024-04-16
Loved the room. Corner room which had a nice view. Nice ability to open the windows because we could not get the AC to work.
more details
Room (100%)
Cleanliness (80%)
Breakfast (80%)
Restaurant (100%)
Value for money (80%)
Could not figure out if the air conditioning worked
Service (80%)
Location (100%)
100%
Anonymous
2024-04-15
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
97%
written by Fiedler Achim
2024-04-15
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
100%
Anonymous
2024-04-15
Wir kommen gerne wieder!
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Die bereits zubereiteten Häppchen sind super und genau richtig in der Grösse!
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
written by Jonas
2024-04-15
Was great would definitely stay again
more details
Room (100%)
Incredible location
Cleanliness (100%)
Breakfast (100%)
Very good, worth getting the 35 franc breakfast buffet
Restaurant (100%)
Value for money (100%)
Room was amazing, with a beautiful view
Service (100%)
Location (100%)
93%
written by Dr. Pfützner
2024-04-15
Wir haben uns sehr wohl gefühlt
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (100%)
100%
Anonymous
2024-04-14
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
85%
Anonymous
2024-04-14
Geschmackvoll renoviertes traditionelles Hotel an der Reuss, zentral gelegen, aufmerksamer und freundlicher Empfang.
more details
Room (100%)
Cleanliness (100%)
Besten Dank für die Duschmatte in der Badewanne und das prompte Nachsenden des Kleidungsstücks.
Breakfast (60%)
Service verbesserungswürdig
Restaurant (100%)
Value for money (80%)
Schade, dass Badewanne anstatt Dusche.
Service (60%)
Location (100%)
100%
Anonymous
2024-04-14
Wonderful
more details
Room (100%)
Cleanliness (100%)
Front desk was so pleasant and helpful with suggestions of what to do and where to eat.
Breakfast (60%)
Restaurant (100%)
Value for money (100%)
Beautiful room
Service (100%)
Location (100%)
100%
Anonymous
2024-04-14
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
90%
Anonymous
2024-04-14
more details
Room (100%)
Cleanliness (80%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
92%
Anonymous
2024-04-14
Très agréable moment
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (100%)
88%
written by Nico
2024-04-13
Molto piacevole
more details
Room (100%)
Ottima!
Cleanliness (100%)
molto gentili
Breakfast (100%)
Ottimo livello
Restaurant (20%)
Prezzo alto qualita media
Value for money (100%)
eccezionale
Service (100%)
va bene
Location (100%)
Sempre pulito
100%
Anonymous
2024-04-13
J’ai été enchantée tout était parfait
more details
Room (100%)
Très bien placé
Cleanliness (100%)
Adorablr
Breakfast (100%)
Parfait
Restaurant (20%)
Value for money (100%)
Parfait
Service (100%)
Rien à dire
Location (100%)
Parfait
97%
Anonymous
2024-04-13
Loved our stay at this hotel. We are very particular about cleanliness especially as it's away from home, and we were extremely satisfied with the cleanliness. We never had to raise any issues. The room service were swift. Breakfast was amazing! The team at the breakfast were friendly too. Love the lounge with the fire place downstairs, a nice cosy and beautiful place. Amazing interiors and exteriors, and you cannot beat the location. We had a great time here, and would recommend anyone considering this hotel should not think twice and just book it. If we are ever back in lucerne, this is the place we will stay at again, and we don't say this lightly!
more details
Room (100%)
Amazing location
Cleanliness (80%)
The front desk whilst very helpful could smile a little!
Breakfast (100%)
High quality food, amazing waiters. We thought it was better than some 5 star hotels.
Restaurant (100%)
Value for money (100%)
Comfortable and clean
Service (100%)
Decent
Location (100%)
Very clean. Spotless
100%
Anonymous
2024-04-12
The quality of Hotel des Balances made our trip to Lucerne wonderful!
more details
Room (100%)
The location was excellent. We walked everywhere.
Cleanliness (100%)
All the staff were very nice and helpful!
Breakfast (100%)
Great service!
Restaurant (100%)
Great service!
Value for money (100%)
The room was beautiful and the view was unbelievable.
Service (100%)
Great value for such an excellent hotel!
Location (100%)
Very clean.
100%
written by John Alford
2024-04-12
Everything about our stay was incredible. The rooms and views were beautiful and clean. The restaurant (breakfast and dinner twice) was delicious - there wasn't a single thing we tasted that wasn't excellent. The bar staff and service was prompt and friendly, gladly delivering drinks and snacks to us as we relaxed in the lobby. Everyone from the desk staff, valet, and the restaurant/bar staff were so incredibly welcoming, kind, and hospitable. We could not have loved our stay. more!
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
96%
Anonymous
2024-04-12
Great
more details
Room (100%)
Difficult to reach though, maybe more guidance in how to reach by car would helo
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
A bit smaller than expected
Service (100%)
Location (100%)
91%
Anonymous
2024-04-11
more details
Room (100%)
Within easy reach of most of the tourist places.
Cleanliness (100%)
The front of house was very helpful with recommendations of where to eat and where to get the best local chocolates.
Breakfast (80%)
The food was good but the portions were. Rey meat-heavy. Any salmon or anything like that? Also, I didn’t think scrambled eggs had to have things (like bacon) IN them.
Restaurant (80%)
The martinis need to be better. And the glasses need to be chilled, otherwise, the martini just goes lukewarm fast.
Value for money (80%)
The room was a decent size for the price. The only thing I would improve is the available shower gel and shampoo. Not enough. I only got one each for the 2 nights I stayed. I ended up getting Aesop from in front of the hotel.
Service (100%)
Location (100%)
100%
written by Michael Melvin
2024-04-11
sehr schönes Hotel alles perfekt so wie man es sich vorstellt ich übernachte mehr als 170 Tage im Jahr in Hotels und kann das beurteilen
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
97%
Anonymous
2024-04-10
Schweizer Gastfreundschaft vom Feinsten!
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
91%
written by Giuseppe
2024-04-10
breve ma piacevole. bellissima posizione
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (80%)
bagno leggermente piccolo
Service (80%)
Location (100%)
95%
Anonymous
2024-04-10
Incredible introduction to Lucerne and the whole area. Great food, very nice staff, and beautiful decor. We’d stay here again no questions asked
more details
Room (100%)
Can’t beat the location, so easy to get to the train and boat stations
Cleanliness (100%)
Breakfast (100%)
Had breakfast once and it was incredible. I’ll be dreaming of it for many days to come
Restaurant (80%)
Very good! Great wine and service
Value for money (100%)
Well taken care of, well stocked, great service and layout
Service (100%)
Location (100%)
Was lovely coming back to night service having done a final room check before bed
97%
Anonymous
2024-04-09
Great and spacious rooms, lots of in-room amenities, and great location!
more details
Room (100%)
Perfect!
Cleanliness (100%)
I loved the chocolate deliveries!
Breakfast (100%)
The breakfast buffet was delicious!
Restaurant (100%)
Value for money (80%)
The shower would fluctuate in temperatures on its own.
Service (100%)
Location (100%)
Exceptional!
97%
Anonymous
2024-04-09
Very pleasant.
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
I only had the a la carte breakfast but it was very nice.
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
100%
Anonymous
2024-04-09
Great location (among great locations). Staff very nice. Mother fell and staff were extremely helpful and friendly. Would stay again.
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
94%
Anonymous
2024-04-09
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
100%
Anonymous
2024-04-09
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
written by Matt
2024-04-09
This hotel is the perfect one for your stay in Lucerne. Awesome views and perfect location all around. Highly recommend
more details
Room (100%)
Perfect location. On the water but close to town
Cleanliness (100%)
Very friendly
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
So clean!
Service (100%)
Not bad at all for the price!
Location (100%)
So clean
91%
Anonymous
2024-04-09
Freundlich, charmant und exklusiv
more details
Room (80%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
100%
Anonymous
2024-04-09
Perfect!
more details
Room (100%)
Absolutely stunning views
Cleanliness (100%)
The staff were the friendliest that we had for our entire 2 week/5 hotel stay travels. I wish I could remember the ladies name that checked us in cause she was so lovely and we had a number of lovely chats.
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
94%
written by Pedro Benitez Lorenzo
2024-04-08
Excellent; friendly staff, clean room, excellent location. If we visit Lucerne again we will definitely stay at Des Balance Hotel.
more details
Room (100%)
Close to everything.
Cleanliness (100%)
Very friendly and helpful. Attentive and willing to help.
Breakfast (100%)
Excellent variety and service. No surprises; you could order items outside the buffet with no extra cost.
Restaurant (60%)
Excellent menu and quality but service was poor. However, service in the morning (breakfast) was excellent.
Value for money (100%)
Clean, spacious, and comfortable. Good A/C
Service (100%)
Switzerland is costly, however, this hotel is worth it.
Location (100%)
Very clean!!
90%
written by Angelika Estermann
2024-04-08
Super Lage mitten in der Altstadt, wunderschönes, gepflegtes Haus mit tollem Ambiente
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Sehr freundliches Personal und tolle Auswahl
Restaurant (100%)
Ausgezeichnete Speisen
Value for money (80%)
Service (80%)
Location (80%)
90%
Anonymous
2024-04-08
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (100%)
100%
written by Mark Kirschner
2024-04-08
Excellent facility which reminded me of the old says of customer service and a focus on meeting the needs of the client. Various small amenities (coffee selection, ice machine, water machine, shoe horn, stationary, chocolates at night, etc...) were very nice touches and added to the overall experience and stay. Had a view of the town which was nice and room was as advertised.
more details
Room (100%)
Cleanliness (100%)
Iuliana was a rock star. She was pleasant, patient and very helpful. Excellent recommendations and assistance with booking lake cruise. Staff in general was very responsive to requests.
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
91%
Anonymous
2024-04-07
more details
Room (100%)
Sehr zentrales
Cleanliness (100%)
Breakfast (60%)
Mehr Auswahl
Restaurant (80%)
Value for money (100%)
Betten sehr bequem, alles echtem Marmor, riesige Spiegel, sogar die Mülltonne wie ein Einkaufstasche aussieht.
Service (100%)
Location (100%)
100%
Anonymous
2024-04-07
Great place to stay. Convenient to everything
more details
Room (100%)
The best location
Cleanliness (100%)
Breakfast (100%)
Restaurant (80%)
Value for money (100%)
Great location great view
Service (100%)
Great value
Location (100%)
Very clean room
100%
written by Jess
2024-04-07
Best place we stayed in Switzerland.
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (80%)
Value for money (100%)
Service (100%)
Location (100%)
94%
written by Karin Metzger
2024-04-07
Ich war bereits zum 3. Mal bei Ihnen und komme gerne wieder. Die Lage ist einmalig, mit Blick auf die Reuss, mitten in der Altstadt und trotzdem sehr ruhig.
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Die leckereren Mango waren außergewöhnlich
Restaurant (100%)
Value for money (80%)
etwas eng, ansonsten sehr zufrieden auch mit dem Balkon
Service (80%)
Location (100%)
94%
written by Suchanika Theaker
2024-04-06
I really love this hotel, great location, great view from the room, great food, comfortable bed and pillows.
more details
Room (100%)
Great location over looking spectacular view.
Cleanliness (80%)
The staff at the reception should be nice and helpful
Breakfast (100%)
Great food great service
Restaurant (100%)
Nice atmosphere, a lot of choices for the drink menu.
Value for money (100%)
Best view, comfortable bed and nice pillows
Service (80%)
Location (100%)
100%
Anonymous
2024-04-06
A pleasure to stay with Hotel Des Balances.
more details
Room (100%)
Great location for the old town and only a 5 minute walk to the train station
Cleanliness (100%)
All staff very helpful and polite
Breakfast (100%)
We had the three course tasting inspiration menu which was delicious
Restaurant (100%)
Lovely staff
Value for money (100%)
Room 401 was lovely including extra touches such as an umbrella and daily chocolates on the pillow!
Service (100%)
Compared to other hotel as I have stayed in I would say this was definitely value for the high quality
Location (100%)
Couldn’t fault the cleanliness
100%
Anonymous
2024-04-06
Excellent!
more details
Room (100%)
Cleanliness (100%)
Very helpful and friendly!
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
96%
written by PAB
2024-04-06
Very friendly and helpful staff. Location is great. The room was large and clean. Beds are very comfortable
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
94%
written by Miguel Taveras
2024-04-05
This hotel exceeded our expectations. We would go back in a heartbeat. Again, our room was fantastic, the views were simply outstanding.
more details
Room (100%)
Close to everything
Cleanliness (100%)
Almost everyone we interacted with was very friendly
Breakfast (80%)
The food was great, the a la cart manu was fairly price given the high cost of everything in CH, yes I can’t justify 6 CH for butter.
Restaurant (100%)
We loved everything we ate and had awesome service.
Value for money (100%)
The best view in town, spacious modern room and everything worked.
Service (80%)
Compare with similar hotels in the area, the price was a good value.
Location (100%)
Room was nicely cleaned daily
100%
written by Charled
2024-04-05
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
88%
Anonymous
2024-04-04
Excellente surprise. Nous reviendrons si l'occasion se présente et recommanderons l'établissement autour de nous.
more details
Room (100%)
Central et bien situé, mais il faut être pattient et surtout prudent pour accéder à l'hôtel en voiture.
Cleanliness (80%)
Personnel disponible et accueillant
Breakfast (100%)
Très bon service et plats savoureux.
Restaurant (80%)
Bons service et accueil.
Value for money (100%)
Tout était parfait. Il n'y a rien à redire.
Service (80%)
Rapport qualité prix correct. Un retour du client pourrait être accompagné de remises, forfaits,...
Location (80%)
90%
Anonymous
2024-04-04
Very good.
more details
Room (100%)
Cleanliness (80%)
Breakfast (100%)
Restaurant (80%)
Value for money (80%)
Bathroom set up was not ideal. There was nowhere to place personal items. It felt very cramped. Other than that, the room, the balcony, the view, all of it was gorgeous.
Service (80%)
Location (100%)
100%
written by Hugo und Sonja
2024-04-04
Eine Nacht im Balances und es fühlte sich an wie eine Woche Ferien... Wir konnten völlig abschalten und den Aufenthalt geniessen, weil alles so gut klappte. Danke - wir kommen sicher wieder
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Hier werden keine Wünsche offen gelassen. Wunderschön präsentiert und freundlich bedient.
Restaurant (100%)
Ein stimmungsvoller Abend mit wundervollem Essen. Produkte von bester Qualität, Saucen fantastisch im Geschmack. Nicht nur ein Gaumen - sondern auch ein Augen - Schmaus. Vielen Dank
Value for money (100%)
Service (100%)
Location (100%)
87%
written by Mike
2024-04-04
Alles im Hotel läuft sehr gut, das Personal ist sehr freundlich ,der Service mit dem Auto klappt hervorragend
more details
Room (100%)
Cleanliness (100%)
Breakfast (60%)
eine extra Bestellung wie Rührei wurde an zwei tagen vergessen
Restaurant (60%)
Die Erwartungen wurden nicht erfüllt
Value for money (100%)
Service (80%)
Location (100%)
100%
written by Lehmann
2024-04-04
Parfait
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (60%)
Value for money (100%)
Service (100%)
Location (100%)
100%
Anonymous
2024-04-03
Great
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (60%)
Value for money (100%)
Service (100%)
Location (100%)
96%
written by Chen Kuan Yu
2024-04-03
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (60%)
Value for money (80%)
Service (100%)
Location (100%)
100%
Anonymous
2024-04-02
Super
more details
Room (100%)
Bien placé
Cleanliness (100%)
Breakfast (100%)
Personnel au petit soin, nourriture excellente
Restaurant (100%)
Tip top
Value for money (100%)
Splendide
Service (100%)
Location (100%)
100%
Anonymous
2024-04-02
Tolles Haus, toller Service!
more details
Room (100%)
Top!
Cleanliness (100%)
Super Service!
Breakfast (100%)
Sehr lecker
Restaurant (100%)
Sehr gut, wenn auch teuer
Value for money (100%)
Service (100%)
Location (100%)
92%
Anonymous
2024-04-02
more details
Room (80%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Odeur de tabac trop importante
Service (100%)
Location (100%)
Tache sur coussins
100%
Anonymous
2024-04-01
Superbe!
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
97%
written by Privat Bernard
2024-04-01
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
97%
written by Theo Auf der Maur
2024-04-01
Super, wir sind sehr zufrieden. Wie immer.
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
92%
written by Chris Chan
2024-04-01
more details
Room (100%)
Cleanliness (80%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
94%
Anonymous
2024-04-01
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (100%)
85%
Anonymous
2024-03-31
Great
more details
Room (100%)
Cleanliness (80%)
Would have liked more assistance with train and other local info.
Breakfast (60%)
Ala Carter only one day which was fine
Restaurant (80%)
Value for money (100%)
Service (80%)
Location (100%)
92%
Anonymous
2024-03-31
more details
Room (100%)
Cleanliness (100%)
Breakfast (60%)
Restaurant (80%)
Value for money (80%)
Service (80%)
Location (100%)
100%
written by Gunther Schneider
2024-03-31
Das war eine wunderschöne Zeit im Hotel des Balance wir kommen gerne wieder.??
more details
Room (100%)
Alles in der Nähe top
Cleanliness (100%)
Sehr freundlich
Breakfast (100%)
Das fünf Gang Menü war für vorzüglich sehr zu empfehlen
Restaurant (100%)
Alles bestens
Value for money (100%)
Sehr schönes kleines Zimmer für 2 Tage absolut empfehlenswert
Service (100%)
Es geht natürlich immer günstiger, aber das Hotel und das Essen war einfach hervorragend.
Location (100%)
Alles bestens
86%
Anonymous
2024-03-31
more details
Room (100%)
Cleanliness (80%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (80%)
100%
Anonymous
2024-03-30
Man fühlte sich bereits beim einchecken willkommen. Freundliche Mitarbeiter*innen. Gastropersonal auch super freundlich. Sehr schöne Suite.
more details
Room (100%)
Sehr zentral und dehr ruhig gelegen.
Cleanliness (100%)
Sehr freundlich.
Breakfast (100%)
Sehr grosse Auswahl.
Restaurant (100%)
Sehr fein.
Value for money (100%)
Sehr schönes Zimmer
Service (100%)
Location (100%)