ШАРМ И СОВЕРШЕНСТВО В САМОМ СЕРДЦЕ ГОРОДА ЛЮЦЕРН

Полный удовольствия отдых и самые красивые пейзажи. Вас ожидают теплое гостеприимство и безмятежная роскошь в нашем 4-звездочном отеле. Современный дизайн смешивается с шармом нашего овеянного историей здания. В этой необыкновенной атмосфере насладитесь изысканной кухней и нашим персональным обслуживанием. Ощутите комфорт сразу же по прибытии — добро пожаловать в гостиницу «Hotel Des Balances».

Наши номера

Двухместный номер для одного человека Двухместный номер для одного человека

Наши двухместные номера для одного человека предлагают вам много комфорта. Идеальный вариант для деловых людей и участников семинаров.


ЗАРЕЗЕРВИРОВАТЬ НОМЕР СЕЙЧАС
Двухместный номер Superior Двухместный номер Superior

В наших двухместных номерах Superior с современным дизайном вы можете наслаждаться тишиной и всеобъемлющим комфортом.


ЗАРЕЗЕРВИРОВАТЬ НОМЕР СЕЙЧАС
Номер «Полулюкс» Номер «Полулюкс»

Наши элегантные номера «Полулюкс» приведут вас в восторг благодаря большому пространству и прекрасному виду на реку Ройс и впечатляющей Альпийской панораме.


ЗАРЕЗЕРВИРОВАТЬ НОМЕР СЕЙЧАС
Номер-люкс Номер-люкс

Наши эксклюзивные номера-люкс с просторной гостиной и отдельной спальней, джакузи, балконом и фантастическим видом не оставят желать лучшего.


ЗАРЕЗЕРВИРОВАТЬ НОМЕР СЕЙЧАС
Романтический номер-люкс Романтический номер-люкс

Ощутите настоящую романтику под сиянием звездного неба в отдельно расположенной ванне с открывающимся фантастическим видом.


ЗАРЕЗЕРВИРОВАТЬ НОМЕР СЕЙЧАС
Оценки Оценки

Удовлетворенность наших гостей отражается в их отзывах. На 15-ти порталах около 6145 гостей оценили свое пребывание в отеле «Hotel des Balances», при этом уровень удовлетворенности гостей достиг 91 %. Мы рады этому и искренне благодарим наших гостей!

Специальные предложения

Pflege
СРЕДСТВА ДЛЯ УХОДА
Аромат Прованса ожидает вас в виде косметической продукции L'Occitane.
Coffee
КОФЕ И ЧАЙ
Наслаждайтесь в любое время: в вашем номере есть свой чайник и кофеварка.
Karten
ГОСТЕВАЯ КАРТА
Бесплатные поездки на автобусе по городу Люцерн (зона 10).

Ресторан и бар

Ресторан Ресторан

Наш высококлассный повар Энди Флури и его команда вдохновляют посетителей своими кулинарными творениями. Его французско-средиземноморская кухня удивляет необыкновенными ароматами и вариациями блюд. Она удостоена 14 баллов рейтинга Го-Мийо. Наш ресторан открыт для вас каждый день непрерывно с 7:00 до 00:30.


ЗАРЕЗЕРВИРОВАТЬ СТОЛИК
Коктейль-бар Коктейль-бар

Это популярное место встречи наших гостей — наш уютный и стильный коктейль-бар. Жителям города Люцерн также нравится приезжать к нам и наслаждаться моментом за приятным напитком или едой. Наш коктейль-бар открыт для вас ежедневно с 07:00 до 00:30.

Терраса Терраса

Невероятный вид: вы сидите прямо у неторопливых вод реки Ройс. На переднем плане — всемирно известный мост «Капелльбрюкке», на заднем — озеро и фантастическая горная панорама. Добро пожаловать на нашу террасу!

Завтрак Завтрак

Наш завтрак по системе «Шведский стол» со свежими лакомствами — это идеальное начало вашего дня. От здоровой до обильной пищи — здесь вам предложат еду на любой вкус. У нас вы можете в спокойной атмосфере насладиться шикарным кулинарным предложением.

Расположение и город

Город Люцерн с его знаменитыми достопримечательностями, озеро Фирвальдштеттерзее и близлежащие горы сделают ваше пребывание незабываемым событием. Будь то культура, шопинг, природа, экскурсии, приключения или отдых — мы всегда рады помочь вам с выбором, с удовольствием составим для вас вашу личную программу мероприятий и дадим наши инсайдерские советы.

Впечатления

Оценки

The satisfaction of our guests finds expression in their ratings.
14550 guests across 14 portals have rated their stays at the Hotel des Balances – giving a guest satisfaction rate of 92%.
We're naturally delighted and duly grateful!

Summary
Reviews

Categories

Room (90%)
Location (98%)
Cleanliness (96%)
Service (96%)
Price (85%)
Breakfast (89%)
Restaurant (92%)
Bar (93%)
Conference / Banquet (89%)

Portals

93%
Customer Alliance
(10773 Reviews)
91%
Booking.com
(1460 Reviews)
92%
Google
(1403 Reviews)
90%
Logitravel
(1277 Reviews)
93%
Hotels.com
(351 Reviews)
94%
Expedia
(268 Reviews)
89%
Agoda
(189 Reviews)
98%
Facebook
(165 Reviews)
90%
HolidayCheck
(56 Reviews)
83%
Hotel.de
(26 Reviews)
92%
Yelp
(14 Reviews)
100%
Travelocity
(5 Reviews)
86%
Orbitz
(4 Reviews)
90%
Zoover
(3 Reviews)
98%
Atrapalo
(2 Reviews)
75%
Despegar.com
(2 Reviews)
91%
HRS
(1 Reviews)
94%
Hotelreservierung.de
(1 Reviews)
80%
Petit Futé
(1 Reviews)
88%
written by Marlene Mackenzie
2024-11-05
more details
Room (80%)
Cleanliness (100%)
Breakfast (no review)
Restaurant (no review)
Value for money (80%)
Service (80%)
Location (100%)
94%
Anonymous
2024-11-05
Très bien
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Room (100%)
Cleanliness (80%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
97%
written by Salokat -Oprecht
2024-11-05
Sehr freundliches und entgegenkommendes Personal. Gweburtstagsnachtessen war super.
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Room (80%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Upgrade kostenlos. Herzlichen Dank
Service (100%)
Location (100%)
91%
Anonymous
2024-11-05
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (80%)
Value for money (80%)
Service (80%)
Location (100%)
100%
Anonymous
2024-11-05
L’hôtel est très bien situé, le personnel est très accueillant et très agréable
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Nous avons très bien mangé
Restaurant (100%)
Bon service
Value for money (100%)
Service (100%)
Location (100%)
100%
Anonymous
2024-11-05
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Die Balkon-Türe sollte von aussen zugezogen werden können, ansonsten zieht der Rauch des Rauchers in das Zimmer.
Service (100%)
Location (100%)
100%
written by Reiles Claude
2024-11-05
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Perfekt in Service, Präsentation, Angebot
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
written by Melinda Muskopf
2024-11-04
Our overall experience was a 10 out of 10. We would definetly stay here again.
more details
Room (100%)
This hotel is in the perfect location. It is right along the water and an easy walk to the restaurants and shops. Also close to the train station and bus routes.
Cleanliness (100%)
The staff was professional, polite and helpful. Any questions we had were answered.
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
The room was clean and comfortable. There was ample space and we loved have two windows for two different views.
Service (100%)
Great value for the money. Again, beautiful hotel in a great location.
Location (100%)
Beautiful hotel and extremely clean.
100%
written by Susan and Brad Margheim
2024-11-04
Lovely hotel, great staff and incredible views!
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
very spacious and beautiful balcony for an incredible view!
Service (100%)
Location (100%)
100%
written by Schaub Olivia
2024-11-04
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
97%
Anonymous
2024-11-04
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
88%
written by D. Bicanin
2024-11-04
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Room (80%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (100%)
100%
Anonymous
2024-11-04
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
Anonymous
2024-11-04
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
92%
written by Laureen Pada
2024-11-03
Excellent. Would stay again.
more details
Room (100%)
Great location to shops, restaurants, train station, bridges. Right on water. A little difficult to get to over small bridge in pedestrian, bike pathway.
Cleanliness (100%)
Staff friendly. Helpful. Great customer service. Provided great information. Helped with luggage. As need to bring up 1 flight of stairs. Claire at front desk was friendly and provided excellent service. Also the men you helped with luggage and helped with loading van. Excellent, grateful for their help.
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Challenge to get in and out of tub. No safety bars. Nice, large bathroom. Beautiful room and view. Very clean. Coffee. Tea. Refrigerator.
Service (80%)
4 ???? pricey. Worth it.
Location (100%)
Very clean.
85%
Anonymous
2024-11-03
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (80%)
Value for money (80%)
Service (60%)
Location (100%)
100%
Anonymous
2024-11-03
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (80%)
Value for money (100%)
Service (100%)
Location (100%)
100%
written by Barak Ben-Arye
2024-11-02
Hotel des Balances is a true gem. It has all necessary amenities, it's luxurious, but still captures that old school ambiance and decor. Great location as well.
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Best bar in Lucerne, with best bartender in Switzerland (Patrick)
Value for money (100%)
Spacious room with shower and big bathtub
Service (100%)
Location (100%)
100%
Anonymous
2024-11-02
Wonderful!
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Room (100%)
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Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
96%
Anonymous
2024-11-02
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Room (100%)
Zentral und trotzdem sehr ruhig, super Aussicht.
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Schönes, aber kleines Zimmer. Tolle Dachterrasse.
Service (80%)
Location (100%)
100%
written by Khalid Ashour
2024-11-02
Very enjoyable
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Room (100%)
Cleanliness (100%)
Thanks for the support during the marathon
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
82%
written by Andrew Kahr
2024-11-02
Very good apart from some dramatic flaws.
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Room (100%)
Ideal location.
Cleanliness (100%)
Excellent! Smiling, helpful, available.
Breakfast (100%)
Perfect, wide variety, unlimited.
Restaurant (80%)
Excellent and varied food, but VERY expensive.
Value for money (80%)
The room is fine. However, you have marble-top furniture that is hard to move, VERY undesirable.
Service (80%)
Grand Hotel National is twice as expensive but no better.
Location (100%)
No problem, but one small bar of soap for a 4-day stay (but lots of bottles of stuff I don't need) was RIDICULOUS.
96%
Anonymous
2024-11-02
Wonderful
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Room (100%)
Cleanliness (80%)
Patrick was great; however, need a concierge.
Breakfast (100%)
Restaurant (80%)
Value for money (100%)
Service (100%)
Location (100%)
97%
Anonymous
2024-11-02
top
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Room (80%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
un bonnet de douche usagé pendait derrière la porte de la salle de bain ; le joint en plastique de la porte de douche était rempli de moisissure
88%
written by David and Ginny Fabianski
2024-11-01
Lovely atmosphere
more details
Room (100%)
Perfect location
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Showers is a bit small and quite dated.
Service (60%)
Update amenities. Provide water in the room for drinking.
Location (100%)
97%
Anonymous
2024-11-01
Overall excellent. Outstanding location, excellent room(s). I would say, though, that our second room was not nearly as comfortable as the suite. I wonder if there is something in between. Since our daughters were staying in the standard room, I didn't worry about it, but I did wonder if there was something in between those two experiences.
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Pastries were excellent. Great setting. Lots of bees, although I'm not sure what you could do to mitigate or reduce the bees
Restaurant (100%)
Restaurant was excellent. Good menu, slightly more high end than we needed but very good food.
Value for money (100%)
We had two rooms. Our suite at the end of the hall was fantastic. Spacious, with a quirky layout, it served as our family "hang out" as we were getting ready to explore the city. The second room was a standard double room with river view which was much smaller. It didn't bother our kids, but it was pretty compact!
Service (80%)
Location (100%)
100%
Anonymous
2024-11-01
N'Man fühlt sich sehr gut aufgehoben
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Room (100%)
Super zentral, Valet-Parking, Balkon über der Reuss top
Cleanliness (100%)
Als Gast denkt man, dass alle Mitarbeiter sehr gerne und mit Freude in dem Hotel arbeiten.
Breakfast (100%)
Gutes Konzept mit Buffet und Bestellung aus Karte
Restaurant (100%)
Tolles Essen, nette Bedienung
Value for money (100%)
Service (100%)
Ist schon teuer, aber jeden Franken wert.
Location (100%)
100%
Anonymous
2024-11-01
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Breakfast (100%)
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Value for money (100%)
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Location (100%)
97%
Anonymous
2024-10-31
Wunderschönes Hotel and einmaliger Lage.
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Room (100%)
Wunderbar, diese Lage, diese Aussicht!
Cleanliness (100%)
Freundlich und sehr hilfsbereit.
Breakfast (100%)
Tolles Buffet mit grosser Auswahl!
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
92%
written by Mariëlle
2024-10-31
Fantastisch verblijf gehad i.c.m. deelname aan de Luzern marathon. Ook erg attent in het kader van deze marathon, was de aanmoediging in de vorm van een briefje, energiereep en -drankje.
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Room (100%)
Mooie centrumlocatie en toch rustig en mooi gelegen aan het water
Cleanliness (100%)
Iedereen was aardig!
Breakfast (80%)
Voldoende keuze
Restaurant (100%)
Heerlijke gerechten
Value for money (100%)
Mooie frisse kamer, prachtig uitzicht. Een Prinsessen-kamer.
Service (60%)
Ik weet het niet- ik was uitgenodigd!
Location (100%)
Alles schoon!
100%
Anonymous
2024-10-31
Excellent
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
95%
written by A Dignam.
2024-10-31
Our experience speaks for itself, visiting every year for at least the past 15 years or more, and the quality remains excellent.
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Room (100%)
Perfect location in the City .
Cleanliness (100%)
All have the ability to converse in different languages. Well dressed ( why do the uniforms always have to be black ) ???
Breakfast (100%)
Excellent range of breads, meats , cheese, etc
Restaurant (100%)
Food, drinks and level of service is five star.
Value for money (100%)
Good sized room, plenty of space including a safety deposit box, plenty of TV programmes and space for clothes.
Service (60%)
An increase of almost 100 Swiss Francs between my stay in 2023 and 2024 is high.
Location (100%)
Room servicing was very good.
90%
Anonymous
2024-10-31
It was okay but not for vacation
more details
Room (100%)
Cleanliness (100%)
Breakfast (60%)
Not much selection for 35 CHF
Restaurant (100%)
Value for money (80%)
Size of the room is very small, including bathroom
Service (80%)
Location (100%)
96%
written by Gail
2024-10-30
A trip to remember- thank you
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Room (100%)
Location was the best- highly recommend you communicate clearly that gps will not guide you to hotel unless you switch to walking…I literally had to park somewhere and walk to hotel and the valet came back with me to get car.
Cleanliness (100%)
They were wonderful- ALL of them!!!!
Breakfast (100%)
We went to bar every night for a nightcap. The bartender (can’t remember his name- bald guy) was fabulous…considering I’m a bartender I would give him an A+
Restaurant (100%)
Value for money (100%)
Loved the lakeside room, slightly smaller than I’m used to but I wasn’t in there for very long- why would we when we had soooo much to do ☺️
Service (80%)
It was a little pricey for the size (considering off season) but hey! If you can get the price why wouldn’t you? It was fine.
Location (100%)
100%
Anonymous
2024-10-30
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Breakfast (100%)
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Value for money (100%)
Service (100%)
Location (100%)
97%
written by Golatta
2024-10-30
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Value for money (100%)
Service (80%)
Location (100%)
88%
written by Angela Feubli
2024-10-29
Wir waren nur 1 Nacht, haben es aber sehr genossen.
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Room (100%)
Cleanliness (80%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Tolle Aussicht und viel Platz
Service (80%)
Location (80%)
100%
written by Dennille Leslie
2024-10-29
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Room (100%)
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Breakfast (100%)
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Value for money (100%)
Service (100%)
Location (100%)
86%
Anonymous
2024-10-29
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Room (100%)
Cleanliness (80%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Service (60%)
Location (100%)
68%
written by Eward R.
2024-10-28
I was surprised by how small the room was, and the shower in the corner of the bathroom was disappointing. Overall, my experience didn't meet my expectations. The air in the room was quite uncomfortable and warm, and temperature control is managed at the front desk
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Room (80%)
Cleanliness (60%)
Breakfast (100%)
Restaurant (100%)
Value for money (40%)
Allow guests to adjust the air conditioning to their preferred level and fix the shower so that everyone can take a comfortable shower.
Service (60%)
Allow guests to adjust the air conditioning to their preferred level and fix the shower so that everyone can take a comfortable shower.
Location (100%)
93%
written by Rita Lollock
2024-10-28
Great location in old town with helpful staff.
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Room (100%)
East walk from the train station. Room location was a little off because the hallway to our door was frequently blocked by the cleaning team (only room at the end of a narrow hallway)
Cleanliness (100%)
Breakfast (80%)
Service at the bar was a little slow, but drinks, snacks, and view were nice.
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (80%)
100%
Anonymous
2024-10-28
Perhaps the single best hotel experience I have had in 10 years!
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Room (100%)
Cleanliness (100%)
Every (and I mean every) staff member was friendly, gracious and kind to us. It was remarkable to experience such outstanding employees — what great ambassadors for the hotel.
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
Anonymous
2024-10-28
It was a perfect stay! We loved our room and the location!
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Room (100%)
Perfect central location!!
Cleanliness (100%)
Super friendly and helpful!
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Beautiful!!! We loved the balcony and the size of the room.
Service (100%)
Location (100%)
88%
written by Frits Cleijne
2024-10-27
Sfeervol hotel op een pracht locatie, genten van de sfeer in de bar, goede drankjes, de medewerkers waren allemaal top!
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Room (80%)
Perfecte locatie
Cleanliness (100%)
Heel behulpzaam en vriendelijk
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Mooie ruime kamer met mooi uitzicht, alleen douche in bad is niet fijn!
Service (80%)
Location (100%)
97%
written by Lehman
2024-10-27
Absolutely wonderful
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Room (100%)
Cleanliness (100%)
Very helpful and friendly
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
97%
Anonymous
2024-10-27
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
100%
written by Hans Müller
2024-10-27
Wir haben und bei ihnen sehr wohlgefühlt. Einzig die vielen Touristen in Luzern haben uns teilweise genervt - aber das hat ja nicht mit ihrem schönen Hotel zu tun, ausser dass sie für den Geschäftsertrag auch bei ihnen wichtig sind, was wir verstehen.
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88%
Anonymous
2024-10-27
more details
Room (60%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (80%)
96%
Anonymous
2024-10-26
This hotel is beautiful inside and out. Comfortable, well-appointed rooms and the location was perfect for me. Staff was helpful and friendly.
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Room (100%)
Very convenient near old town and chapel bridge. Walkable from train station.
Cleanliness (100%)
Very kind staff - helped me plan a walking route in old town and book a boat ride.
Breakfast (100%)
Nice bar!
Restaurant (100%)
Value for money (100%)
Beautiful room. Comfortable bed and clean.
Service (80%)
Location (100%)
100%
written by Triplett
2024-10-25
We give our visit to Hotel des Balances a 10 out of 10. Beautiful hotel, staff was so kind, helpful and welcoming. Perfect location
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Room (100%)
Perfect location - we were able to walk everywhere
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Our room was stunning, views were amazing, comfortable bed and very nice bathroom
Service (100%)
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97%
written by Julia Kourtidis
2024-10-25
Ich war sehr zufrieden. Vielen Dank!
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Value for money (80%)
Der Lärm (Restaurant/Imbiss im Nachbarhaus) war abends teilweise etwas unangenehm
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Location (100%)
97%
Anonymous
2024-10-25
Overall vey positive. The hotel had character. The room was quiet. The staff was incredibly helpful. The location was great.
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Room (100%)
Cleanliness (100%)
Everyone at the front desk was incredibly friendly and helpful, especially Rosina who helped me out a lot.
Breakfast (100%)
Great value for the buffet when staying in the hotel.
Restaurant (100%)
Dinner was delicious. Staff was friendly.
Value for money (80%)
The room was nice, just no real room to open up luggage other than on the floor.
Service (100%)
Location (100%)
96%
Anonymous
2024-10-25
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Service (80%)
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100%
written by Sam Webb
2024-10-25
Excellent - wish we could have stayed longer
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100%
Anonymous
2024-10-24
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97%
written by Vroni
2024-10-23
Besonders der Balkon ist ein Traum. Entspannung mitten in der Stadt. Wir waren schon das 2.Mal da.
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90%
Anonymous
2024-10-23
Excellente !!!
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Breakfast (80%)
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Value for money (80%)
Service (80%)
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100%
Anonymous
2024-10-23
We both loved our Room #102! We were fortunate to have had the balcony which we used every evening! We hope that we can return one day!
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82%
Anonymous
2024-10-22
Our overall experience was very enjoyable. We found the hotel, clean, cozy, and well located.
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Cleanliness (80%)
Breakfast (80%)
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Service (60%)
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92%
written by Daniel Schneider
2024-10-22
Sehr schönes, sauberes Hotel mit ausgezeichnetem Essen im Herzen von Luzern
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Room (100%)
Wunderbare Aussicht und ruhige Lage. Parksituation ist gut gelöst
Cleanliness (100%)
Alle Angestelleten waren sehr freundlich und zuvorkommend
Breakfast (100%)
Reichhaltiges Buffet mit Auswahl für jeden Geschmack - prima
Restaurant (100%)
Sehr gutes Essen - schön serviert - top!
Value for money (80%)
Zimmer war sehr toll aber ein bisschen auf der kleinen Seite (was zu erwarten ist bei älteren Gebäuden)
Service (80%)
Location (100%)
Alles prima
100%
Anonymous
2024-10-22
Alles war perfekt
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85%
written by Rupert Limentani
2024-10-22
Good
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Breakfast (80%)
Restaurant (80%)
Value for money (80%)
Well equipped but small
Service (60%)
Expensive. Also big increase in tariff over recent years
Location (100%)
92%
written by Herbert Gilbert
2024-10-22
Top Hotel in sehr guter Lage. Super freundliches und hilfsbereites Personal. Valet-Parking incl. Aufladen war sehr angenehm.
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Room (100%)
Cleanliness (100%)
Breakfast (80%)
Etwas Abwechslung wäre gut. Alles in kleine Portionen anzubieten ist sehr gut.
Restaurant (80%)
Der Kellner war sehr neu und noch ziemlich unsicher. Den Wein ins Wasserglas zu schenken hatten wir so auch noch nicht.
Value for money (100%)
Service (80%)
Als Deutsche empfindet man die Preise in der Schweiz generell als sehr hoch.
Location (100%)
93%
Anonymous
2024-10-22
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96%
written by Jeff
2024-10-21
Overall we really enjoyed our stay. Our dinner was fantastic and we liked the room as well. Great views and close to everything.
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Room (100%)
The location was fantastic!
Cleanliness (100%)
The front desk staff was very friendly and helpful!
Breakfast (100%)
The food was outstanding and we really enjoyed the entire serving staff as well! We had a great dining experience!
Restaurant (80%)
Value for money (80%)
Overall we enjoyed the room and the view. The only issue was the shower which was somewhat awkward and the ceiling height was too low for someone over 6 ft tall.
Service (100%)
Location (100%)
The entire hotel was very clean including our room.
97%
Anonymous
2024-10-21
Very good experience overall.
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Room (100%)
Amazing location!
Cleanliness (100%)
Extremely friendly staff - zero complaints here :)
Breakfast (100%)
Excellent spread. Superb croissants!
Restaurant (100%)
Value for money (100%)
The room was great and super comfortable. Even the city view room had such a cute view of the square outside. The only grouse we had was that the bath tub was a little high up. For somewhat shorter people, it’s a little tough, specially when it’s wet. Also a little dangerous for older occupants who wouldn’t be as agile.
Service (80%)
A little on the pricier side, but for the level of service, location, and facilities it was alright.
Location (100%)
84%
Anonymous
2024-10-20
Satisfaisant, repas excellent, conseils pour les vins tip top.
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Room (80%)
Emplacement très bien, seul bémol l'accès en voiture devrait être indiqué aux clients avec un plan par courriel.
Cleanliness (100%)
Parfait, très sympa et accueillant. Bravo
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Côté cour et un peu bruyant. Sinon très bien.
Service (80%)
Cher mais bien !!
Location (80%)
Salle de bain, les joints de la douche pas très propre.
100%
Anonymous
2024-10-20
This was a special vacation time following a cruise on the Rhine. So glad we chose to visit Lucerne and happy that our travel agent (Kensington) recommended Des Balances.
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Room (100%)
Easy to get to shopping and sightseeing. Also close to the boats and travel.
Cleanliness (100%)
Staff at the front desk answered my questions quickly. They helped me get dinner reservations on a Saturday evening (which was a busy time). They provided one of my party with stamps for sale for postcards (making it easy to connect with home).
Breakfast (100%)
Many options. Attentive staff.
Restaurant (100%)
Excellent choices. wonderful meal!
Value for money (100%)
View was lovely - room was spacious.
Service (100%)
Great hotel for my family.
Location (100%)
Room was freshened daily.
96%
Anonymous
2024-10-20
Wir schätzen das Des Balances schon seit jeher. Es ist ein Hotel in bester Lage (alte aber sehr gepflegte Bausubstanz), mit schön ausgestatteter / tem Bar / Restaurant mit diversen tollen Zimmern. Mehr Augenmerk sollte jedoch allgemein auf die Ausstattung und einen regelmässigen Unterhalt der Zimmer gerichtet werden.
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Room (100%)
Optimal gelegen.
Cleanliness (100%)
Sehr sympathische und kompentes Personal.
Breakfast (100%)
Ein Restaurant mit tollem Ambiente, guter Auswahl an Speisen und Getränken, sehr freundliche Bedienung.
Restaurant (100%)
Value for money (100%)
Die Junior-Suite 409 ist klein und fein. Wir lieben die Lage mit den verschiedenen Ausblicken ( Reuss und um die Ecken), den verspielten Grundriss, der vor allem im WC- / BZ-Bereich heraussticht.
Service (80%)
Im Verhältnis zur Grösse der Junior-Suite ist der Preis zu hoch.
Location (100%)
100%
Anonymous
2024-10-20
We stayed three nights in October in advance of a Rhine River cruise. Our three nights at your hotel were the highlight of our entire trip!
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Room (100%)
Perfect central location. Very walkable to train station.
Cleanliness (100%)
Staff was very friendly and attentive.
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Room was small but had everything we needed. We absolutely LOVED the water view and small balcony. Best view in town!
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96%
Anonymous
2024-10-19
I personally would be back soon…
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Room (100%)
Nearby everything
Cleanliness (100%)
Specifically the young girls at the reception
Breakfast (100%)
To have the choice between the buffet and menu it’s wonderful
Restaurant (100%)
Value for money (100%)
The balcony was beautiful
Service (100%)
Totally
Location (80%)
100%
Anonymous
2024-10-18
Excellent
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100%
Anonymous
2024-10-18
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Beautiful views from the window and balcony. Very clean and quiet
Service (100%)
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95%
Anonymous
2024-10-18
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94%
Anonymous
2024-10-17
It was very nice, staff were supreme.
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Room (100%)
Right on the river, facing Mt Pilitus and Alps nice. Short distance to Rail and boat platforms.
Cleanliness (100%)
Staff at the front desk was so helpful, patient and friendly!
Breakfast (80%)
Little pricier but convenient.
Restaurant (100%)
Value for money (100%)
Service (80%)
Seems comparable in the location.
Location (100%)
Nice touch on the bed service and chocolate.
100%
written by Laura Manion
2024-10-17
Wonderful hotel!
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Excellent food and view from outside
Restaurant (100%)
Great bartender - very friendly and helpful
Value for money (100%)
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97%
Anonymous
2024-10-17
A great hotel in a most beautiful city!
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Such a beautiful hotel overlooking the water. The staff were very helpful planning excursions. We hated to leave!!!
Service (80%)
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96%
Anonymous
2024-10-17
My wife and I celebrated our 20th wedding anniversary here. And it was nothing short of phenomenal. Looking forward to coming back one day!
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Room (80%)
Nowhere better in Luzern
Cleanliness (100%)
All were very friendly and helpful. And the late night bar staff on October 4th went above and beyond for my wife and me.
Breakfast (100%)
Great staff, great top shelf
Restaurant (100%)
Value for money (100%)
Amazing layout, view, finishes (flooring, lighting, etc).
Service (100%)
Certainly isn’t the least expensive hotel but you get what you pay for!
Location (100%)
Coach was a little stained but everything else was very clean.
88%
written by MARTIN
2024-10-17
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100%
Anonymous
2024-10-16
Outstanding staff!
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96%
Anonymous
2024-10-16
Amazing stay! The room amenities were top-notch and the staff were extremely friendly. Perfect romantic getaway :)
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85%
Anonymous
2024-10-15
Very good.
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Cleanliness (100%)
Extraordinary, specially in the reception.
Breakfast (80%)
Restaurant (60%)
Camera for videocenference.
Value for money (80%)
After changing to lake view, very good.
Service (80%)
Location (100%)
100%
written by Cori Evans Ayala
2024-10-15
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Value for money (100%)
Our room on the 4th floor was one of the most beautiful rooms we have ever stay in. The view was incredible and the room quite elegant.
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84%
written by Arne Eriksen
2024-10-15
Everything from the first direct contact till the last (this feedback) has been handled very professionally and always with a willingnes and abition to make this the best stay for us. You succeeded :).
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Room (100%)
Great central position, and still with opportunity for privat transport by car
Cleanliness (100%)
Breakfast (60%)
Breakfast was definitely on the high side, compared to the offer
Restaurant (80%)
Great food, quick service, responded fast to allergies with new menu
Value for money (80%)
Service (80%)
Missed a cosy and quite (not busy) place to relax, other than on the terrace!
Location (100%)
88%
Anonymous
2024-10-14
Wonderful!
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Breakfast (80%)
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Value for money (100%)
The room was complete with every detail.
Service (80%)
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97%
Anonymous
2024-10-14
As you can see from my above comments, we had a wonderful experience and if ever in Lucerne again will stay with you again. Very comfortable beds as well.
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Room (100%)
convenient to all of the sites in old town Lucerne.
Cleanliness (100%)
Interacted with room attendant, front desk, breakfast servers and bartender. All were pleasant and helpful
Breakfast (100%)
I had the breakfast buffet and was happy with the offerings. My husband ordered off the menu and the eggs were cooked to his liking.
Restaurant (100%)
Excellent atmosphere, personable bartender and very well made cocktails
Value for money (100%)
very clean, nicely appointed
Service (80%)
Location (100%)
very clean
96%
Anonymous
2024-10-14
Excellent - we enjoyed it so much.
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Value for money (100%)
Great amenities.
Service (80%)
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100%
written by Warren Williams
2024-10-14
Absolutely beautiful location, an immaculate hotel and wonderful staff.
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Room (100%)
Stunning location situated right on the rivers edge.
Cleanliness (100%)
More than helpful and friendly at every interaction.
Breakfast (100%)
Fresh and wonderful choices. The view out the window was a wonderful way to start the day.
Restaurant (100%)
Wonderful food and overall experience.
Value for money (100%)
Absolutely stunning room and location, best we had whilst travelling through Europe.
Service (100%)
Price as to be expected at such a luxurious location.
Location (100%)
Immaculate throughout.
95%
Anonymous
2024-10-13
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100%
written by Mr and Mrs Edward Goodhew
2024-10-13
Wonderful hotel in a wonderful location. Like the artiness of the hotel. Very friendly and helpful staff.
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97%
Anonymous
2024-10-12
Wonderful experience. Felt special at your hotel. Was a nice retreat during a busy touring trip. Unfortunately, the death of our dog really ruined our trip.
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Room (100%)
Cleanliness (100%)
Staff was amazing. Accommodating. We always felt welcome to ask questions at the desk, or to visit the bar/restaurant. One day, we learned my dog had died back at home, and my wife left the dining room in tears. One of your staff went and got her a fresh coffee with chocolates so she could go to the room.
Breakfast (100%)
We only used ala carte. But the selection and preparation was excellent.
Restaurant (100%)
We were given a great table even though we had no reservations. The food was unique and excellent, and our server was professional but also friendly. Even going back to ask about the origin of some of the cheese.
Value for money (80%)
Beautiful and quiet room. Few issues. 1) The air con could only reach a minimum of 18c. With only a heavy bed cover, it was hard to be comfortable when sleeping. 2) The bed had some sort of sanitary cover under the bed sheet. This did not breathe at all, and creates a very hot, sweaty sleeping experience. 3) The roll down cover on the restroom window may have given privacy, but it was impossible to be sure or comfortable showering next to a window when you can see tourists outside taking pictures of your window. 4) The shower design in the bathtub would be nearly impossible for an elderly or fat person to use. My wife and I were able to use it, but it was definitely not convenient. 5) Anyone with a large amount of luggage would really struggle to store it.
Service (100%)
Location (100%)
100%
written by Dinah Beams
2024-10-12
Wonderful!
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Room (100%)
Cleanliness (100%)
Staff was outstanding! Friendly, helpful, professional.
Breakfast (100%)
Great food and service
Restaurant (100%)
Value for money (100%)
Lovely room
Service (100%)
Location (100%)
94%
Anonymous
2024-10-12
Amazing
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Room (100%)
Located in the middle of all the action
Cleanliness (100%)
Front desk staff were great and Samira needs a raise or promotion because she is amazing.
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Amazing and comfortable room.
Service (60%)
Location (100%)
100%
Anonymous
2024-10-11
Excellent
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Room (100%)
Easy Walk to train station and everything we wanted to see
Cleanliness (100%)
Very helpful front desk re boat and Mount Pilatus information
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Clean and large
Service (100%)
Location (100%)
100%
Anonymous
2024-10-11
We had a very enjoyable stay and were well looked after. We particularly enjoyed the daily heart-shaped chocolates.
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Room (100%)
So close to everything we needed
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Very friendly and helpful
Value for money (100%)
Very comfortable, spacious
Service (100%)
Location (100%)
100%
Anonymous
2024-10-10
Great room with a fabulous view and a balcony.
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96%
written by Kris
2024-10-10
Overall experience was great. Very nice staff, room and location
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Service (80%)
Location (100%)
100%
Anonymous
2024-10-10
I appreciated your anticipation of what we would need! The voltage adapter plug and umbrella were very useful. Ideally I would have liked to have an extra set of bath towels available in the room when it is made up. And by the way, your gold chocolate hearts at turndown were more delicious than those at other hotels.
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Room (100%)
Well positioned in the old town area. Convenient to walk to sights as well as to train station. So glad we stayed an extra night with you instead of going to Zurich. The ease of getting to the Zurich airport from Lucerne made it unnecessary to spend the night in Zurich before our flight home.
Cleanliness (100%)
Helpful and courteous. Special thanks to Rosina for assisting me with extending my stay!! Thank you for adjusting the room rate for my benefit.
Breakfast (100%)
Staff was friendly and remembered us each day. I think I would have liked a few more (labeled) cheese choices available because while in Switzerland we tourists are eager to try all that is available! I enjoyed tasting the various local yogurts! So creamy.
Restaurant (100%)
The complimentary welcome drinks was such a lovely touch. We sat overlooking the river and enjoyed the whole experience
Value for money (100%)
The superior room with balcony and river view was magnificent!
Service (100%)
I was pleased to have paid a little more to have such a gorgeous hotel.
Location (100%)
Beautifully cleaned each day. The balcony furniture was probably difficult to clean given the weather but the table was very sticky.
96%
Anonymous
2024-10-10
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91%
Anonymous
2024-10-10
Superb!
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Room (100%)
Cleanliness (100%)
Absolutely superb staff!
Breakfast (100%)
Restaurant (100%)
Value for money (60%)
Booked larger room than offered but still very nice
Service (80%)
Location (100%)