EXCELENCIA CON ENCANTO EN EL CORAZÓN DE LUCERNA

Una experiencia memorable con las mejores vistas. Disfrute de la cálida hospitalidad y el lujo confortable que le ofrece nuestro hotel de 4 estrellas. Un diseño moderno que se une al encanto de un edificio cargado de historia. En este entorno tan especial queremos deleitarle con nuestra cocina refinada y un servicio personalizado. Se sentirá como en casa. Bienvenido al Hotel des Balances.

Nuestras habitaciones

Habitación doble de uso individual Habitación doble de uso individual

Nuestras habitaciones dobles de uso individual le ofrecen el máximo confort. Son ideales también para viajes de negocios y congresos.


RESERVAR HABITACIÓN
Habitación doble superior Habitación doble superior

Nuestras modernas habitaciones dobles superiores le ofrecen tranquilidad y todo el confort que pueda desear.


RESERVAR HABITACIÓN
Suite júnior Suite júnior

Nuestras elegantes suites júnior le cautivarán con sus amplios espacios y las espléndidas vistas al Reuss y al impresionante panorama alpino.


RESERVAR HABITACIÓN
Suite Suite

Nuestras exclusivas suites cuentan con un amplio salón, dormitorio independiente, jacuzzi, balcón y fantásticas vistas para colmar todas sus expectativas.


RESERVAR HABITACIÓN
Suite romántica Suite romántica

Experimente el romanticismo en estado puro bajo un cielo iluminado de estrellas y en la bañera independiente con unas vistas de ensueño.


RESERVAR HABITACIÓN
Valoraciones Valoraciones

La satisfacción de nuestros huéspedes se refleja en sus opiniones. 6145 clientes valoraron su estancia en el Hotel des Balances en 15 portales de internet, con un índice de satisfacción del 91 %. Nos alegramos mucho de ello y queremos agradecérselo a nuestros clientes.

Extras

Pflege
Productos de cuidado personal
El aroma de la Provenza le espera de la mano de los cosméticos de L'Occitane.
Coffee
Café y té
Disfrútelos cuando desee: su habitación cuenta con cafetera y tetera.
Karten
Tarjeta de cliente
Viajes gratuitos en autobús por la ciudad de Lucerna (zona 10).

Restaurante y bar

Restaurante Restaurante

Nuestro reputado chef Andy Fluri y su equipo le maravillarán con sus creaciones culinarias. Déjese sorprender por los aromas y las variedades especiales de su excepcional cocina franco-mediterránea, que cuenta con 14 puntos en la prestigiosa guía Gault Millau. Nuestro restaurante está abierto para usted todos los días desde las 7:00 a las 00:30.


RESERVAR MESA
Bar & Lounge Bar & Lounge

Visite un lugar de encuentro muy apreciado por nuestros huéspedes: nuestro acogedor y elegante Bar & Lounge. Los lucernenses también suelen frecuentarlo para disfrutar del momento con una agradable bebida o un delicioso menú. Nuestro Bar & Lounge está abierto todos los días desde las 7:00 a las 00:30.

Terraza Terraza

Una vista grandiosa: siéntese junto a las tranquilas aguas del Reuss. En primer plano, el mundialmente famoso Kapellbrücke o puente de la Capilla; como telón de fondo, el lago y el idílico panorama alpino. Le damos la bienvenida a nuestra terraza.

Desayuno Desayuno

Nuestro desayuno bufé con deliciosos productos frescos es la mejor manera de empezar el día. Sano o contundente: hay para todos los gustos. Deléitese con total tranquilidad.

La ciudad y su entorno

Lucerna, con sus famosas atracciones turísticas, el lago de los Cuatro Cantones y las montañas cercanas, hará de su estancia una experiencia inolvidable. Tanto si busca cultura, compras, naturaleza, excursiones, aventura como simplemente un lugar para descansar, estaremos encantados de ayudarle a elegir la mejor opción, planificar su estancia y ofrecerle consejos y sugerencias locales.

Impresiones

Valoraciones

The satisfaction of our guests finds expression in their ratings.
14629 guests across 14 portals have rated their stays at the Hotel des Balances – giving a guest satisfaction rate of 92%.
We're naturally delighted and duly grateful!

Summary
Reviews

Categories

Room (90%)
Location (97%)
Cleanliness (96%)
Service (96%)
Price (85%)
Breakfast (89%)
Restaurant (92%)
Bar (93%)
Conference / Banquet (89%)

Portals

93%
Customer Alliance
(10844 Reviews)
91%
Booking.com
(1452 Reviews)
92%
Google
(1411 Reviews)
90%
Logitravel
(1277 Reviews)
93%
Hotels.com
(357 Reviews)
94%
Expedia
(270 Reviews)
89%
Agoda
(189 Reviews)
98%
Facebook
(165 Reviews)
90%
HolidayCheck
(56 Reviews)
83%
Hotel.de
(26 Reviews)
92%
Yelp
(14 Reviews)
100%
Travelocity
(5 Reviews)
86%
Orbitz
(4 Reviews)
90%
Zoover
(3 Reviews)
98%
Atrapalo
(2 Reviews)
75%
Despegar.com
(2 Reviews)
91%
HRS
(1 Reviews)
94%
Hotelreservierung.de
(1 Reviews)
80%
Petit Futé
(1 Reviews)
100%
written by Glenn White
2024-11-27
Absolutely fantastic hotel. Location, staff, room, facilities, food and service were second to none. I would go to beautiful Lucerne just for the pleasure of staying at Hotel des Balances. I couldn't recommend more highly.
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Room (100%)
Perfect location in the centre of the old town, close to the beset shopping and overlooking the river. Beautiful setting from all sides.
Cleanliness (100%)
Most professional staff every one was there to help and make for a most welcome and enjoyable stay.
Breakfast (100%)
Beautiful buffet of fresh fruits, grains and seeds, fish, cheeses, freshly made pastries, bread from the oven, and menu with sumptuous selection of freshly cooked hot breakfasts. Absolutely perfect way to start the day.
Restaurant (100%)
Fantastic restaurant with the best food and beautiful menu of perfectly cooked dishes. The chef and staff deserve the highest compliments!
Value for money (100%)
Fabulous room. So comfortable, and every detail has been thought through to make it a most luxurious and pleasant stay.
Service (100%)
Excellent value for the location, facilities, setting, food and service.
Location (100%)
Everything was spotlessly clean. Perfect.
93%
written by Osama
2024-11-27
Had an amazing stay and no doubt if visited again would stay here.
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Room (100%)
Great location and easy access
Cleanliness (100%)
Started from contacting for reservations and were very helpful. Smiles always and welling to assist.
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Very comfy bed, breath taking view and the room size is good, clean with nice touch ups
Service (80%)
For the room view and space and cleanness and other factors. It is worth it for sure
Location (100%)
Well maintained
100%
Anonymous
2024-11-27
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97%
written by Peter from Chicago
2024-11-26
I thought the 2.5 days we spent in Luzern was the height of our trip which included a Viking river cruise.
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Room (100%)
Doesn’t get any better.
Cleanliness (100%)
Staff was very accommodating and really helpful with restaurant suggestions, reviewed map of the city with us and provided their expertise which assisted with our departure.
Breakfast (100%)
Yes, had a wonderful meal at the restaurant. Servers were great.
Restaurant (100%)
No complaints.
Value for money (100%)
Suite was very nice although small problem with shower.
Service (80%)
Expensive but you get what you pay for. Bet it was expensive to rehab that 500 year old property!
Location (100%)
All good.
92%
written by Kara List
2024-11-26
Beautiful room, great location, charge too much for breakfast
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Beautiful room
Service (60%)
35 CHF for breakfast?????? Seriously? I just need a croissant!
Location (100%)
96%
written by Lynn Knight
2024-11-26
Your hotel was a perfect choice for us based on the location. The staff were very attentive and welcomed us warmly.
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Room (100%)
Wonderful location, very convenient!
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
It was very nice but a little small!
Service (100%)
Location (100%)
100%
Anonymous
2024-11-25
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92%
Anonymous
2024-11-25
sehr sympathisches Hotel, welches ich gerne weiterempfehle
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Cleanliness (100%)
nur Kontakt mit der Reception - sehr freundlich, kompetent und zuvorkommend. Kompliment!
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
etwas eng aber sehr sympathisch
Service (80%)
Location (100%)
96%
written by Ivan Cervellin e Sonia Canal
2024-11-25
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94%
Anonymous
2024-11-25
Wonderfull. Really nice and polite stuff
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82%
Anonymous
2024-11-25
Grundsätzlich zufrieden; das Haus hat viel Ambiente und das Personal ist freundlich.
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Room (80%)
Cleanliness (100%)
Breakfast (40%)
z.Bp. ein "Mini-Buffet" anbieten (etwas Käse oder Ei) für einen Preis zwischen 15.-- und 20.-- Fr.
Restaurant (80%)
Value for money (100%)
Service (80%)
Eher hoher Preis ohne Frühstück. Die Frühstücksformel überzeugt nach wie vor nicht! Jede einzelne Konsumation bezahlen, wenn man nicht Buffet will (wäre für uns als ältere Leute so viel zu viel), ist typisch schweizerische Kleinlichkeit; wir finden das beschämend.
Location (100%)
100%
Anonymous
2024-11-24
Excellent
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Room (100%)
Cleanliness (100%)
Breakfast (40%)
Restaurant (80%)
Value for money (100%)
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Location (100%)
97%
Anonymous
2024-11-24
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Breakfast (80%)
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94%
Anonymous
2024-11-24
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Value for money (80%)
A little too hot
Service (80%)
Location (100%)
85%
Anonymous
2024-11-24
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Breakfast (80%)
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Value for money (80%)
Service (80%)
Location (100%)
100%
Anonymous
2024-11-23
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97%
written by Julie Randall
2024-11-23
Fabulous
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Value for money (80%)
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100%
Anonymous
2024-11-23
Fantastic
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94%
written by J. Kühne
2024-11-22
Sehr stilvolles Haus mit hoher Qualität in Unterkunft und Restaurant
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Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Sehr guter Service mit Kaffee/Tee-Automat, Minibar, TV
Service (80%)
Location (80%)
90%
Anonymous
2024-11-22
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Room (80%)
Cleanliness (100%)
Breakfast (80%)
Attention aux prix des plats et du vin au verre
Restaurant (100%)
Value for money (80%)
Service (100%)
Location (100%)
83%
Anonymous
2024-11-22
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Room (80%)
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Breakfast (80%)
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (100%)
100%
Anonymous
2024-11-22
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Breakfast (80%)
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Value for money (100%)
Service (100%)
Location (100%)
93%
Anonymous
2024-11-21
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Room (100%)
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Breakfast (80%)
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Value for money (80%)
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Location (100%)
93%
Anonymous
2024-11-20
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Value for money (80%)
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Location (100%)
100%
written by März
2024-11-20
Sehr gute Location. Alles top!!
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97%
written by Marame Gueye
2024-11-19
Excellent séjour. Merci à toute l’équipe pour votre professionnalisme et vos marques d’attention pour l’anniversaire de mon mari.
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Room (80%)
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Breakfast (100%)
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Value for money (100%)
Service (100%)
Location (100%)
cheveux Dans la salle de bain et quelques taches mal nettoyées sur la porte de la salle de bain
95%
Anonymous
2024-11-19
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Room (100%)
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Value for money (100%)
Service (80%)
Location (80%)
88%
written by Evi Kampantai
2024-11-19
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Room (100%)
Cleanliness (80%)
Breakfast (100%)
Restaurant (80%)
Value for money (80%)
Service (80%)
Location (100%)
82%
Anonymous
2024-11-19
Très satisfaisante nous avons eu beaucoup de plaisir à passer malheureusement qu’un week-end à Luzern mais reviendrons avec plaisir découvrir les autres facettes de cette très belle ville
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Room (80%)
Belle vue sur le pont et la Reuss en plein centre de la Vieille Ville donc agréable de tout faire à pied
Cleanliness (100%)
Breakfast (60%)
Restaurant (80%)
Très bon bar man toujours très plein ce qui dénote la qualité des drinks
Value for money (80%)
Belle vue literie confortable
Service (80%)
Location (100%)
93%
written by A C
2024-11-19
Excellent stay in a great location in Lucern.
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Room (100%)
We enjoyed the view from our balcony very much!
Cleanliness (100%)
Breakfast (60%)
Buffet was expansive for limited offerings.
Restaurant (80%)
Value for money (100%)
Room was well appointed and thoughtfully laid out. I really appreciate thoughtful details such as water filled in coffee maker, and provided electrical converter for charging.
Service (100%)
Location (100%)
96%
written by Delphine
2024-11-19
Hôtel familial, indépendant, très confortable et très bien placé Les caramels, petits chocolats et café/thé sont très appréciés
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Room (100%)
Parfaitement bien placé
Cleanliness (100%)
Très souriants très agréables
Breakfast (100%)
Varié délicieux
Restaurant (80%)
Value for money (100%)
Charmant hôtel magnifique vue
Service (80%)
Satisfaisant
Location (100%)
Très propre
96%
written by Amor & Yoly Japitana
2024-11-19
Staff was friendly, helpful and ready to answer questions and concerns. Very reassuring for tourists like us.
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Restaurant (80%)
Value for money (100%)
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Location (80%)
97%
Anonymous
2024-11-18
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100%
Anonymous
2024-11-18
Es war rundum ein wunderschöner Aufenthalt mit Besuch des KKL am Freitag
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Room (100%)
Super Aussicht auf Reuss, gegenüber liegende Kirche, den See und die Berge
Cleanliness (100%)
Breakfast (100%)
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Value for money (100%)
Service (100%)
Location (100%)
100%
written by Heiko Siebert
2024-11-18
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Room (100%)
gut gelegen, auch nicht unruhig
Cleanliness (100%)
sehr gut, haben uns wohl gefühlt
Breakfast (100%)
Auswahl und Freundlichkeit der Mitarbeitenden war toll!
Restaurant (100%)
Value for money (100%)
Größe, Sauberkeit, alles tip top
Service (100%)
Location (100%)
kein Beanstandungen
96%
written by Lang
2024-11-18
Sehr schön gelegenes Hotel. Sehr zuvorkommendes, freundliches Personal. Top Restaurant. Kurz: Ein Hotel um sich rundum wohl zu fühlen.
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Room (100%)
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Value for money (80%)
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100%
written by A Singer
2024-11-17
I was very pleased with the hotel.
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Excellent cocktail by Patrick!
Value for money (100%)
Small, but lovely and well-equipped with nice amenities.
Service (100%)
Location (100%)
51%
Anonymous
2024-11-17
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Room (100%)
Cleanliness (40%)
Breakfast (20%)
Restaurant (20%)
Value for money (60%)
Service (20%)
Location (100%)
96%
Anonymous
2024-11-17
I loved the location and staff was amazing. Beds were very comfortable this was my second stay at your hotel.
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Room (100%)
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Breakfast (20%)
Restaurant (20%)
Value for money (80%)
Would like it to bea bit bigger
Service (100%)
Location (100%)
100%
Anonymous
2024-11-17
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96%
written by Maura
2024-11-16
This is an older hotel but very comfortable, clean and you can't beat the location. A great value for a property right on the river. Our room looked exactly like what I saw online which is not always the case. The hotel has an efficient app that you can use for any requests. The in room coffee/tea selection was very good, and the staff made sure the coffee/tea maker always had water in it so just one more thing a guest does not have to worry about. The room is serviced everyday with an evening turn down. I think the attention to small details is what can make or break an experience and Hotel Balances does a great job with the small details.
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Room (100%)
Right in Old Town on the river and a 10 min walk from the train station. Very central.
Cleanliness (100%)
Breakfast (100%)
A fun lively crowd, bar menu was perfect for what we were looking for, impressive wine list and staff super friendly and professional
Restaurant (20%)
Value for money (80%)
Mattress could use an update and a few more furnishings in the room. The room looked exactly as it appeared online.
Service (100%)
Location (100%)
Immaculate
97%
written by Michael Van Buskirk
2024-11-16
One of our top 3!
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Room (100%)
Could not have been better!
Cleanliness (100%)
Everyone was wonderful... thank you!
Breakfast (100%)
A bit on the expensive side, but to be expected. Staff was great!
Restaurant (100%)
The meal was excellent, and the staff superb!
Value for money (80%)
After having traveled often throughout Europe for over 25 years, I am aware of differences in cultures with regards to hotel rooms. The shower in this room was so prone to flood the floor I feel it needs attention.
Service (100%)
Perfect for us!
Location (100%)
A little amount of bleach around the bathroom tiles goes a long way.
96%
Anonymous
2024-11-14
Wonderful
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Room (100%)
Perfect location
Cleanliness (100%)
Helpful and friendly
Breakfast (100%)
Bartenders were amazing
Restaurant (100%)
Value for money (80%)
I didn't love the shower head and I thought the bedspread was a little boring. Otherwise everything else was great. Loved espresso in the room.
Service (100%)
Location was the best, restaurant and size of the room.
Location (100%)
Very clean
100%
written by Paolo
2024-11-14
Alles bestens. Danke
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94%
written by Mustafa Bilgin
2024-11-14
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Room (100%)
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Super helpfull and polite
Breakfast (100%)
Restaurant (80%)
Value for money (100%)
Service (80%)
Location (100%)
100%
Anonymous
2024-11-13
Très satisfaits de cette adresse. On se sent comme à la maison
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93%
Anonymous
2024-11-13
Great location and lovely hotel
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Room (100%)
Cleanliness (100%)
Very professional
Breakfast (100%)
Nice breakfast
Restaurant (80%)
Value for money (80%)
I tripped a couple of triped a couple of times because of the imbalance in levels of the floor in our suite
Service (80%)
Not qualified to answer
Location (100%)
97%
written by Flammer
2024-11-13
Wenn Luzern Dann des Balances????????????
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Room (100%)
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Alles Perfekt
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
100%
Anonymous
2024-11-13
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76%
Anonymous
2024-11-12
Siehe Bemerkungen oben
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Room (60%)
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Breakfast (100%)
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Value for money (80%)
wird mitlerweile ein wenig altmodisch, braucht Renovation
Service (40%)
von der Lage aus prima, von der Zimmer Gestaltung aus braucht Modernisierung
Location (100%)
Zimmer war nicht 100% gesaubert
95%
Anonymous
2024-11-12
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88%
written by Mona
2024-11-12
Wir hatten einen schönen Aufenthalt und es hat uns an nichts gefehlt.
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96%
written by Christoph Benz
2024-11-11
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96%
Anonymous
2024-11-11
-
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-
Service (80%)
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92%
written by Grabher R.
2024-11-11
Sehr gut. Lage top, Freundlichkeit super,
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Room (100%)
sehr gut, im Zentrum. Viele Sehenswürdigkeiten sind zu Fuß in wenigen Minuten erreichbar.
Cleanliness (100%)
Alle Mitarbeiter sehr freundlich. Hervorheben möchte ich doch die Damen vom Restaurant/Frühstückraum. Sie waren auch bei Sonderwünschen sehr bemüht diese zu erfüllen und nach wenigen Minuten wurde eine Lösung gefunden.
Breakfast (100%)
Es wurde für uns alles geboten
Restaurant (80%)
Wir haben das 3-Gang Menü gewählt, Alles top
Value for money (80%)
Zimmer sehr gut. Die Lage zur Straßenseite ist doch mit Lärm verbunden, da ab 05.30h be- und entladen wird
Service (80%)
Location (100%)
100%
Anonymous
2024-11-10
We found it very easy to get anywhere from the hotel.
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Room (100%)
Very close to all amenities
Cleanliness (100%)
Very helpful
Breakfast (100%)
All staff were extremely friendly.
Restaurant (80%)
Value for money (100%)
Only complaint is the electric kettle didn’t work.
Service (100%)
Good for the price
Location (100%)
Always very clean .
100%
Anonymous
2024-11-10
Exceeded expectations. All staff very helpful and friendly.
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100%
written by Carol p
2024-11-10
Very pleasant stay, wish we could have been there more than one night. Lovely hotel with a lot of nice touches without being pretentious.
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100%
Anonymous
2024-11-10
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88%
written by Locher, Basel
2024-11-09
Angenehm, etwas stark parfümiert, bei den Liften wartet man etwas lange. Tolle Lage, ruhig.
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Genial
Restaurant (80%)
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Service (60%)
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20%
written by Reinhold Steinmaurer
2024-11-09
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Breakfast (20%)
Restaurant (80%)
Value for money (20%)
Service (20%)
Location (20%)
100%
Anonymous
2024-11-09
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100%
written by Flühmann Katharina
2024-11-09
Wir waren rundum begeistert und zufrieden.
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97%
Anonymous
2024-11-08
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Location (80%)
97%
written by Marcel
2024-11-08
Sehr freundlich und sauber
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Das Frühstück war top!
Restaurant (100%)
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Service (80%)
Location (100%)
100%
written by Zimmer 111
2024-11-07
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Room (100%)
Genial zentral
Cleanliness (100%)
keine schlechten Erfahrungen gemacht
Breakfast (100%)
Reichhaltig. Hervozuheben ist das Konzept der kleinen Schälchen, das ist super, beschleunigt das Ganze
Restaurant (100%)
Value for money (100%)
Zimmer sind zweckmässig und sauber. Vorschläge: die Duftstäbli im Bad sind recht penetrant, aber vielleicht sind die Verträglichkeiten dazu auch unterschiedlich. Im Zimmer 111 würde ich mir einen WC-Deckel wünschen, der beim schliessen bremst (wusste gar nicht, dass es immer noch andere gibt). und die Duschkabine schliesst nicht dicht.
Service (100%)
Kann ich nicht beurteilen, da ich das Zimmer nicht bezahlt habe und keine Ahnung habe, was es gekostet hat. Wenn Sie das Feld als Pflichtangabe definieren, sollten Sie auch einen "n.a." Button machen, dass ich den Fragebogen abschicken kann, auch ohne diese Frage zu beantworten.
Location (100%)
Tadellose
91%
written by Nicole Iten
2024-11-06
Wir waren sehr zufrieden und konnten unsere Auszeit richtig geniessen.
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Room (100%)
Super zentral in der schönen Altstadt. Wir haben alle Wege zu Fuss machen können.
Cleanliness (100%)
Unser gratis Cocktail wurde sehr liebevoll angerichtet und aufs Zimmer gebracht, danke! Personal an der Rezeption sehr freundlich und hilfsbereit.
Breakfast (60%)
Wir haben à la carte gegessen. Die Produkte waren in Ordnung, konnten aber nicht mit dem Hotelstandard mithalten. (Honig, Konfitüren, Käse)
Restaurant (100%)
Tolles Personal, leckere Drinks!
Value for money (100%)
Wir hatten eine Suite. Gross, sauber, gemütlich, toll!
Service (80%)
Für den Leistungsstandard des Hotels ist der Preis absolut in Ordnung. Das Frühstück erschien uns zunächst sehr teuer, aber mit der à la carte Option ist es in Ordnung.
Location (100%)
100%
written by S. Purrone
2024-11-06
Thoroughly enjoyed our stay and looking forward to returning in the future.
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Within Walking distance to everything
Cleanliness (100%)
Breakfast (100%)
Pumkin Soup was amazing!
Restaurant (100%)
Patrick was awesome!
Value for money (100%)
It was great we could upgrade for a fee. Only issue, she told me 50 CHF to upgrade, not 50 CHF/night. Wasn't going to argue as the room was wonderful, but when you offer, you should be clear!
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100%
Anonymous
2024-11-06
perfekt
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92%
Anonymous
2024-11-06
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96%
written by Lothar Hitzges
2024-11-06
Ein langes erholsames Wellness-Wochenende Ende Oktober, Anfang November. Leider blieb der Blick auf den Pilatus wegen Nebel versagt. Trotzdem haben Luzern, besonders die Altstadt und das Umland einiges zu bieten.
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Room (100%)
Die Lage ist konkurrenzlos. Der Blick aus dem Hotelzimmer und dem Frühstücksraum ist ein Genus der besonderen Art.
Cleanliness (100%)
Alle Mitarbeiter, Rezeption, Zimmerservice und Frühstücksraum sind freundlich, hilfsbereit und sehr aufmerksam.
Breakfast (100%)
Das Buffet mit seinen zahlreichen kleinen liebevoll vorbereiteten Häppchen ist eine Augenweide. Die Eierspeisen werden individuell und frisch zubereitet. Verschiedene Brotsorten werden jeder Geschmacksrichtung gerecht. Auch der süße Deckel ist sehens- und essenswert.
Restaurant (80%)
Value for money (100%)
Der Blick auf die Reuss, die Kapellbrücke, den Pilatus (wenn das Wetter mitspielt) und Jesuitenkirche ist einzigartig. Das Zimmer hat alles, was man in dieser Preisklasse erwartet.
Service (80%)
Nicht gerade preiswert und in vielen Belangen angemessen.
Location (100%)
Genügt den höchsten Ansprüchen.
88%
written by Marlene Mackenzie
2024-11-05
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Room (80%)
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Restaurant (80%)
Value for money (80%)
Service (80%)
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94%
Anonymous
2024-11-05
Très bien
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97%
written by Salokat -Oprecht
2024-11-05
Sehr freundliches und entgegenkommendes Personal. Gweburtstagsnachtessen war super.
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Room (80%)
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Upgrade kostenlos. Herzlichen Dank
Service (100%)
Location (100%)
91%
Anonymous
2024-11-05
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Restaurant (80%)
Value for money (80%)
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100%
Anonymous
2024-11-05
L’hôtel est très bien situé, le personnel est très accueillant et très agréable
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Nous avons très bien mangé
Restaurant (100%)
Bon service
Value for money (100%)
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100%
Anonymous
2024-11-05
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Die Balkon-Türe sollte von aussen zugezogen werden können, ansonsten zieht der Rauch des Rauchers in das Zimmer.
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100%
written by Reiles Claude
2024-11-05
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Perfekt in Service, Präsentation, Angebot
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Value for money (100%)
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Location (100%)
100%
written by Melinda Muskopf
2024-11-04
Our overall experience was a 10 out of 10. We would definetly stay here again.
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Room (100%)
This hotel is in the perfect location. It is right along the water and an easy walk to the restaurants and shops. Also close to the train station and bus routes.
Cleanliness (100%)
The staff was professional, polite and helpful. Any questions we had were answered.
Breakfast (100%)
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Value for money (100%)
The room was clean and comfortable. There was ample space and we loved have two windows for two different views.
Service (100%)
Great value for the money. Again, beautiful hotel in a great location.
Location (100%)
Beautiful hotel and extremely clean.
100%
written by Susan and Brad Margheim
2024-11-04
Lovely hotel, great staff and incredible views!
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very spacious and beautiful balcony for an incredible view!
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100%
written by Schaub Olivia
2024-11-04
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97%
Anonymous
2024-11-04
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Service (80%)
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88%
written by D. Bicanin
2024-11-04
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Value for money (80%)
Service (80%)
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100%
Anonymous
2024-11-04
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100%
Anonymous
2024-11-04
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92%
written by Laureen Pada
2024-11-03
Excellent. Would stay again.
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Room (100%)
Great location to shops, restaurants, train station, bridges. Right on water. A little difficult to get to over small bridge in pedestrian, bike pathway.
Cleanliness (100%)
Staff friendly. Helpful. Great customer service. Provided great information. Helped with luggage. As need to bring up 1 flight of stairs. Claire at front desk was friendly and provided excellent service. Also the men you helped with luggage and helped with loading van. Excellent, grateful for their help.
Breakfast (100%)
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Value for money (80%)
Challenge to get in and out of tub. No safety bars. Nice, large bathroom. Beautiful room and view. Very clean. Coffee. Tea. Refrigerator.
Service (80%)
4 ???? pricey. Worth it.
Location (100%)
Very clean.
85%
Anonymous
2024-11-03
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Breakfast (80%)
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Service (60%)
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100%
Anonymous
2024-11-03
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100%
written by Barak Ben-Arye
2024-11-02
Hotel des Balances is a true gem. It has all necessary amenities, it's luxurious, but still captures that old school ambiance and decor. Great location as well.
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Best bar in Lucerne, with best bartender in Switzerland (Patrick)
Value for money (100%)
Spacious room with shower and big bathtub
Service (100%)
Location (100%)
100%
Anonymous
2024-11-02
Wonderful!
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96%
Anonymous
2024-11-02
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Zentral und trotzdem sehr ruhig, super Aussicht.
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Schönes, aber kleines Zimmer. Tolle Dachterrasse.
Service (80%)
Location (100%)
100%
written by Khalid Ashour
2024-11-02
Very enjoyable
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Cleanliness (100%)
Thanks for the support during the marathon
Breakfast (100%)
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82%
written by Andrew Kahr
2024-11-02
Very good apart from some dramatic flaws.
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Room (100%)
Ideal location.
Cleanliness (100%)
Excellent! Smiling, helpful, available.
Breakfast (100%)
Perfect, wide variety, unlimited.
Restaurant (80%)
Excellent and varied food, but VERY expensive.
Value for money (80%)
The room is fine. However, you have marble-top furniture that is hard to move, VERY undesirable.
Service (80%)
Grand Hotel National is twice as expensive but no better.
Location (100%)
No problem, but one small bar of soap for a 4-day stay (but lots of bottles of stuff I don't need) was RIDICULOUS.
96%
Anonymous
2024-11-02
Wonderful
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Room (100%)
Cleanliness (80%)
Patrick was great; however, need a concierge.
Breakfast (100%)
Restaurant (80%)
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97%
Anonymous
2024-11-02
top
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un bonnet de douche usagé pendait derrière la porte de la salle de bain ; le joint en plastique de la porte de douche était rempli de moisissure
88%
written by David and Ginny Fabianski
2024-11-01
Lovely atmosphere
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Room (100%)
Perfect location
Cleanliness (100%)
Breakfast (100%)
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Value for money (80%)
Showers is a bit small and quite dated.
Service (60%)
Update amenities. Provide water in the room for drinking.
Location (100%)
97%
Anonymous
2024-11-01
Overall excellent. Outstanding location, excellent room(s). I would say, though, that our second room was not nearly as comfortable as the suite. I wonder if there is something in between. Since our daughters were staying in the standard room, I didn't worry about it, but I did wonder if there was something in between those two experiences.
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Pastries were excellent. Great setting. Lots of bees, although I'm not sure what you could do to mitigate or reduce the bees
Restaurant (100%)
Restaurant was excellent. Good menu, slightly more high end than we needed but very good food.
Value for money (100%)
We had two rooms. Our suite at the end of the hall was fantastic. Spacious, with a quirky layout, it served as our family "hang out" as we were getting ready to explore the city. The second room was a standard double room with river view which was much smaller. It didn't bother our kids, but it was pretty compact!
Service (80%)
Location (100%)
100%
Anonymous
2024-11-01
N'Man fühlt sich sehr gut aufgehoben
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Room (100%)
Super zentral, Valet-Parking, Balkon über der Reuss top
Cleanliness (100%)
Als Gast denkt man, dass alle Mitarbeiter sehr gerne und mit Freude in dem Hotel arbeiten.
Breakfast (100%)
Gutes Konzept mit Buffet und Bestellung aus Karte
Restaurant (100%)
Tolles Essen, nette Bedienung
Value for money (100%)
Service (100%)
Ist schon teuer, aber jeden Franken wert.
Location (100%)
100%
Anonymous
2024-11-01
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97%
Anonymous
2024-10-31
Wunderschönes Hotel and einmaliger Lage.
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Room (100%)
Wunderbar, diese Lage, diese Aussicht!
Cleanliness (100%)
Freundlich und sehr hilfsbereit.
Breakfast (100%)
Tolles Buffet mit grosser Auswahl!
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)