Webcam
Hotel des Balances | Weinmarkt | CH-6004 Luzern
T +41 41 418 28 28 | info@balances.ch | www.balances.ch
欢迎即刻预订
Webcam
Hotel des Balances | Weinmarkt | CH-6004 Luzern
T +41 41 418 28 28 | info@balances.ch | www.balances.ch
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欢迎即刻预订 订台

卢塞恩中心地带的魅力与卓越

诚邀您前来尽情体验最美的风景名胜，期盼您接受我们四星级酒店的热情款待并享受奢华、放松身心。本酒店建筑之古典美与现代设计交相辉映、相辅相成。在这种特殊的氛围里，我们为您呈上精致的美食和亲切周到的服务。宾至如归 - 欢迎光临卢塞恩德太平酒店。

客房和套房 餐厅和酒吧 印象图集

我们的客房

双人房可供单人享用 双人房可供单人享用

我们的双人房温馨舒适，可供您一人独享。非常适合商务人士和研讨会参与者。


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高级双人房 高级双人房

我们的高级双人房采用现代设计风格，您享有宁静和所有您能够想到的舒适性。


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标准套房 标准套房

我们的标准套房宽敞雅致，从阳台上即可欣赏到罗伊斯河的美景以及令人赞叹的阿尔卑斯山全景。


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套房 套房

我们的套房设计独特，内设宽敞的起居室和独立的卧室、漩涡浴缸、阳台以及美丽神奇的远景，能满足您的所有心愿。


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浪漫套房 浪漫套房

在星空下以及在独立设置的浴缸里，您可以体验到纯粹的浪漫和梦幻般的美景。


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点评 点评

在点评栏目，我们的住客满意度可见一斑。约有 6145 位住客在 15 个门户网站上对德太平酒店进行了点评 - 住宿满意度高达 91％。我们由衷地感到高兴，并谨向我们的住客表示深深的谢意！

额外提供

Pflege
护理产品
欧舒丹化妆品散发的普罗旺斯花香味在诱惑您的光临。
Coffee
咖啡和茶
请随时享用：房间里有专用的泡茶咖啡机。
Karten
游客卡
可免费乘坐巴士前往卢塞恩市区 (10区)。

餐厅和酒吧

餐厅 餐厅

我们的顶级厨师 Andy Fluri 和他的团队用他们富有创意的烹饪艺术给顾客带来惊喜。他们的法式和地中海风味的美食种类丰富，色香味俱全。根据高勒米罗评分标准，该团队喜获 14 分的高分。我们的餐厅每天从 7:00 时直至 00:30 时开放营业。


订台
酒吧和休息厅 酒吧和休息厅

我们舒适时尚的酒吧和休息厅是备受我们的宾客青睐的聚会场所。就是卢塞恩的本地人也喜欢来这里品尝美酒佳肴和享受美好的时光。我们的酒吧和休息厅每天从 07.00 时直至 00:30 时开放营业。

露台 露台

眼前的美景令人叹为观止：您正坐在罗伊斯河边，河水在您的身旁潺潺流过。而前方便是闻名于世的卡贝尔木桥，其后是湖泊和梦幻般的山景。欢迎您来到我们的露台！

早餐 早餐

我们的自助早餐新鲜味美，为您开启美好的一天。我们的供应既健康又丰盛，能满足各种口味的需要。请慢慢品尝和享用。

位置和城市

卢塞恩以其秀美的湖泊和壮观的山景令您的驻足成为难忘的体验。无论是人文、购物、自然风光、短途旅行、冒险还是休闲 - 我们非常乐意帮您做出选择，为您单独制定框架计划，并向您透露我们的内参建议。

卢塞恩旅游 卢塞恩的亮点 天气情况

印象图集

评价

The satisfaction of our guests finds expression in their ratings.
15623 guests across 13 portals have rated their stays at the Hotel des Balances – giving a guest satisfaction rate of 92%.
We're naturally delighted and duly grateful!

Summary
Reviews

Categories

Room (90%)
Location (98%)
Cleanliness (96%)
Service (96%)
Price (85%)
Breakfast (89%)
Restaurant (92%)
Bar (93%)
Conference / Banquet (89%)

Portals

93%
Customer Alliance
(11684 Reviews)
92%
Google
(1572 Reviews)
90%
Logitravel
(1277 Reviews)
90%
Booking.com
(1262 Reviews)
94%
Hotels.com
(480 Reviews)
94%
Expedia
(328 Reviews)
89%
Agoda
(189 Reviews)
98%
Facebook
(165 Reviews)
85%
HolidayCheck
(59 Reviews)
83%
Hotel.de
(26 Reviews)
94%
Yelp
(15 Reviews)
100%
Travelocity
(5 Reviews)
86%
Orbitz
(4 Reviews)
90%
Zoover
(3 Reviews)
98%
Atrapalo
(2 Reviews)
75%
Despegar.com
(2 Reviews)
91%
HRS
(1 Reviews)
94%
Hotelreservierung.de
(1 Reviews)
80%
Petit Futé
(1 Reviews)
96%
Anonymous
2025-08-31
more details
Room (100%)
Cleanliness (100%)
Breakfast (no review)
Restaurant (no review)
Value for money (100%)
Service (80%)
Location (100%)
96%
written by Franco Gaetano
2025-08-31
more details
Room (100%)
Posizione magnifica nel cuore della città vecchia, con vista sul ponte della cappella
Cleanliness (100%)
Breakfast (80%)
Restaurant (no review)
Value for money (100%)
Stanza di grandi dimensioni, ottimamente disegnata e attrezzata
Service (100%)
Location (100%)
92%
Anonymous
2025-08-30
Very pleasant!
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (no review)
Value for money (80%)
Service (80%)
Location (100%)
100%
written by Kerry Turgeon
2025-08-30
I absolutely loved our stay. My husband and I were just commenting and it was the most comfortable bed we’ve ever slept on while traveling. The view from our room was beautiful. The only thing I would’ve liked tomorrow is to have a balcony.
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
95%
written by Roy and Lynne Hampson
2025-08-30
Excellent, very well run and friendly hotel, ideally placed. Staff were superb.
more details
Room (100%)
Near perfect location
Cleanliness (100%)
Absolutely brilliant, best ever!
Breakfast (100%)
Very good breakfast
Restaurant (100%)
Superb food
Value for money (80%)
Small, bathroom tiny
Service (80%)
Location (100%)
Very good, housekeeping first class
97%
written by Arthur Debowski
2025-08-29
excellent
more details
Room (100%)
very good location. Only getting by car is tricky
Cleanliness (100%)
helpful
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Very clean and spacious
Service (100%)
Location (100%)
fresh
88%
written by Maggie
2025-08-29
Wonderful
more details
Room (100%)
Excellent location!!
Cleanliness (80%)
Very friendly and professional people at the reception, very good the car taker and “bagagiste”. When living, I was carrying some of my bags and I met a man of the staff in the lift: I expected some help from him but he did not offer his help. Pity.
Breakfast (80%)
Restaurant (80%)
Value for money (100%)
Very comfortable, big, well equippped, beautiful light from the windows
Service (80%)
Expensive
Location (100%)
The room was well cleaned
97%
written by Mini Kopilov
2025-08-29
I love this hotel. Amazing experience ! Thank you
more details
Room (100%)
In the heart of the old city, By the river. The BEST
Cleanliness (100%)
Amazing staff !!! Everyone is so friendly !
Breakfast (100%)
Lovely choice
Restaurant (100%)
Wonderful food. Great presentation
Value for money (80%)
Service (100%)
Perfect
Location (100%)
100%
written by Vincenzo
2025-08-28
Eccezionale ma il garage è scomodo, dovreste dare almeno una chiave ai clienti
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
91%
Anonymous
2025-08-28
Very nice. Perfect for sightseeing and getting around the town.
more details
Room (100%)
Perfect location
Cleanliness (100%)
Lovely staff especially the housekeepers
Breakfast (60%)
Compared to other stops on our journey, this breakfast was not up to standards.
Restaurant (100%)
Beautiful dinner
Value for money (100%)
Very comfortable and clean
Service (80%)
We had a travel agent who planned our entire trip. No idea if it was a value
Location (100%)
Very clean
100%
written by Susan Milburn
2025-08-27
It was wonderful
more details
Room (100%)
Great location. Close to the train station but far enough away that you don’t hear the train. The location is overlooking a river and you can watch the ducks and swans.
Cleanliness (100%)
Very helpful. This is our 3rd stay and we cannot consider any other hotel.
Breakfast (60%)
Restaurant (100%)
Value for money (100%)
Love the balcony and the motorized shades. The bath tub /shower is wonderful.
Service (100%)
You get a lot of peaceful rest and the location of a good restaurant for your $. It’s with-in the comparable hotels.
Location (100%)
Everything is handled by the cleaning team with perfection.
100%
written by Hans Bébié
2025-08-27
Es war wie immer alles sehr schön und super!!!!
more details
Room (100%)
Beste Lage an der Reuss!
Cleanliness (100%)
Breakfast (60%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
84%
written by MC
2025-08-27
River view is superb. Great location. Everything is nice but the AC in one of the room doesn't work as it should be. The fan helps but too noisy. Double room is on the small side just enough to open two suitcases. Overall is nice!
more details
Room (80%)
Cleanliness (80%)
Breakfast (60%)
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (100%)
91%
Anonymous
2025-08-27
Perfect location, of you fix your AC it would be the perfect hotel
more details
Room (100%)
The Best location in the city
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (60%)
Air conditioner didnt work well
Service (80%)
Location (100%)
83%
Anonymous
2025-08-26
more details
Room (100%)
Cleanliness (80%)
Breakfast (80%)
Restaurant (100%)
Value for money (60%)
Das Zimmer ist sehr dunkel + aktuell ist der Blick nach draußen durch die Baustelle gegenüber versperrt.
Service (80%)
Location (100%)
100%
Anonymous
2025-08-26
One of the best hotels we have ever stayed in. The amazing terrace next to the river was a sheer delight, the best breakfast views ever.
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
We had booked Queen Room with a view of the old town but were disappointed when we discovered we were looking out straight onto scaffolding. We had to pay for an upgrade to Room 101 which was much better.
Service (100%)
Location (100%)
100%
written by Ellen LeCompte
2025-08-26
Wonderful!
more details
Room (100%)
Absolutely perfect for sightseeing, shopping, or just enjoying Lucerne.
Cleanliness (100%)
The front Desk Team and Patrick in the Bar were professional, welcoming and always on the ball.
Breakfast (100%)
Delicious omelets on the Terrace
Restaurant (100%)
Beautifully pre prepared and served
Value for money (100%)
Spacious, lots of storage and a stunning view!
Service (100%)
Location (100%)
80%
Anonymous
2025-08-26
more details
Room (80%)
Etwas mühsam mit Rollkoffer auf Steinen
Cleanliness (100%)
Alle von Betten machen bis Restaurant sehr zuvorkommend
Breakfast (60%)
Noch etwas mehr z.B. Butter auf kleine Glasschälchen nicht Verpackungen
Restaurant (100%)
Lage auf Terrasse sehr schön
Value for money (60%)
zu laut von den Treppen
Service (80%)
Luzern ist per se teuer - alles ok
Location (80%)
alles gut
96%
written by BOURGOUIN
2025-08-26
Nous adorons l'hôtel des balances où nous revenons. Une remarque; cette année je n'ai pas pris de petit déjeuner à l'hôtel car le temps était relativement frais et le matin toutes les portes étaient ouvertes. A mon sens il faisait trop froids dans la (jolie) salle de restaurant pour y petit-déjeuner agréablement. Question d'habitude probablement votre clientèle est apparemment moins frileuse que moi (ma femme ne petit déjeune pas). Nous avons dîné trois fois au restaurant dont deux fois après concert. Formidable, très agréables (et à bonne température).
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Formidable cette possibilité de (très bien) dîner après les concerts.
Restaurant (100%)
Value for money (100%)
Pour la seconde année, l'hôtel nous a surclassé dans la chambre 505, petite mais formidable. Ensuite nous avons passé une nuit à 3 personnes dans la chambre 403 peut-être un peu chère mais magnifique à tous égards.
Service (80%)
Location (100%)
100%
Anonymous
2025-08-26
Excellent
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
82%
Anonymous
2025-08-26
great location, staff support, room quality, good breakfast and view
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (80%)
Value for money (80%)
Service (40%)
extremely expensive.
Location (100%)
97%
written by Pascal
2025-08-25
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
100%
Anonymous
2025-08-25
more details
Room (100%)
Tolle zentrale Lage
Cleanliness (100%)
Super freundlich
Breakfast (100%)
Sehr sauber und liebevoll angerichtet
Restaurant (100%)
Sehr gutes Essen
Value for money (100%)
Super schönes Zimmer, liebevoll gestaltet
Service (100%)
Location (100%)
Alles sehr sauber
97%
written by Bebetta Campeti
2025-08-25
A beautiful home away from home. I would come back to Lucerne just to visit you!
more details
Room (100%)
Quiet yet lively, beautiful, the river is like a constant stream of light, I love the little birds coming to eat leftover breadcrumbs…
Cleanliness (100%)
Everyone is kind in a personal way, not just a formal one. This is very special and I have never found it a life of traveling in top hotels all over the world.
Breakfast (100%)
The best croissants ever, perfect sunny side up fried eggs
Restaurant (100%)
Excellent food, imaginative and tasty. More vegetarian and vegan healthy options, both for breakfast and main meals, would be good.
Value for money (100%)
Fantastic view, elegant design and top comfort
Service (80%)
Swiss francs for us are very expensive!
Location (100%)
Top cleanliness
88%
Anonymous
2025-08-24
Sehr persönlicher Empfang als „Wiederholungstäter“;-)
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (60%)
Grösse eher knapp
Service (80%)
Location (100%)
100%
written by Stephen Bloom
2025-08-24
Perfect room , view and locationa
more details
Room (100%)
Right in the middle of everything
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
97%
written by MARIA EUGENIA PRADA
2025-08-24
Beautiful place… good food , service and stuff always please you … I recommande this place to all my friends !
more details
Room (100%)
Beautiful Place!
Cleanliness (100%)
Breakfast (100%)
So good
Restaurant (100%)
Very good ..
Value for money (80%)
Good … in front or Back is Better…
Service (100%)
Location (100%)
92%
written by Daphna Peleg
2025-08-24
Apart from the air conditioner issue, everyhing was to my satisfaction
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (60%)
aircondition did not work well
Service (80%)
Location (100%)
60%
Anonymous
2025-08-23
Diesmal waren wir enttäuscht.
more details
Room (80%)
Cleanliness (60%)
Unterschiedlich am Empfang und auch im Restaurant.
Breakfast (60%)
Klein aber fein.
Restaurant (100%)
Value for money (40%)
Boden hatte viele Flecken. Entsprach nicht dem Standard, den wir in Ihrem Hotel gewohnt sind.
Service (40%)
Zimmer mässig, Preis wegen Festival hoch
Location (80%)
100%
Anonymous
2025-08-23
Un grand plaisir
more details
Room (100%)
Cleanliness (100%)
Grande prévenance de tous
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Vaste ,vue sans egale
Service (100%)
Location (100%)
100%
written by Rick Hand
2025-08-23
Outstanding. Couldn’t have been happier with our decision to stay there.
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
86%
Anonymous
2025-08-22
Very nice
more details
Room (80%)
Beautiful view
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (80%)
Small but oke
Service (80%)
Location (100%)
92%
Anonymous
2025-08-22
more details
Room (100%)
Cleanliness (100%)
front desk persone
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
very clean
Service (60%)
Location (100%)
95%
written by Martin Bednar
2025-08-22
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
94%
written by SAUTREY Annie et Daniel
2025-08-22
Nous revenons chaque année, donc les prestations nous satisfassent. Merci pour les réservations au concert respectant nos souhaits.
more details
Room (100%)
Parfait, proche du centre et du KKL, au calme.
Cleanliness (100%)
comme toujours
Breakfast (100%)
Parfait. Nous n'avons toujours pas compris pourquoi le service demande quel breakfast nous souhaitons.
Restaurant (80%)
peut-être renouveler la carte.
Value for money (100%)
très bien pour un séjour court
Service (80%)
Un peu cher pour la surface disponible
Location (100%)
Impeccable
80%
written by Elena Agazzi
2025-08-22
A parte la camera tutto perfetto ,, cena post concerto e ottima colazione, camerieri molto gentili e competenti
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Una sola parola: favolosa!!
Restaurant (100%)
Apprezzato di poter cenare dopo il concerto alle 22 in terrazza! Grazie
Value for money (80%)
Service (60%)
Location (20%)
100%
Anonymous
2025-08-22
Great location.
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
Anonymous
2025-08-22
Excellent
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
82%
written by Fues
2025-08-21
En revenant régulièrement alors bonne
more details
Room (60%)
Situation
Cleanliness (100%)
Sourire du personnel est parfait
Breakfast (80%)
Très complet et frais les fruits
Restaurant (80%)
Quantité énorme qualite ok
Value for money (80%)
Douche dangereux
Service (80%)
Habituel
Location (100%)
Salle de bain murs avec traces de client
100%
Anonymous
2025-08-21
First rate
more details
Room (100%)
Could not be better, on the water (with balconies that overlook it) in old town.
Cleanliness (100%)
Kind and attentive. When we needed a fan for part of the room that the AC did not reach very well (it was unusually hot in Lucerne when we visited), someone brought one immediately. The bartender gave excellent tips on hiking Mount Pilatus.
Breakfast (100%)
Restaurant (80%)
Value for money (100%)
So much space (junior suite) and beautifully appointed, down to the smallest touches, and featured one of the best bathtubs I've ever used.
Service (100%)
Location (100%)
20%
written by omay
2025-08-21
more details
Room (20%)
Cleanliness (20%)
Breakfast (100%)
Restaurant (80%)
Value for money (20%)
Service (20%)
Location (20%)
91%
Anonymous
2025-08-21
Very good, I would come back without a doubt.
more details
Room (100%)
Easy distance from KKL to hotel, easy for shopping in the Old Town.
Cleanliness (100%)
Reception girls are helpful, someone also helped promptly with my heavy bags.
Breakfast (80%)
Restaurant (80%)
Restaurant has been consistently good in all the years I have visited. This time, you have a new waiter (I do not know the name), he requires some training, and I'm not sure he will ever fit in. Does not really know the menu, attitude rather off-hand, and whistling whilst serving! I moved to another table the next night to get away from him. Sorry to report this.
Value for money (100%)
check-in, daily housekeeping, the water station, and aircon, all perfect.
Service (80%)
Okay for Switzerland. The aircon is definitely the winning item.
Location (100%)
Very tidy and clean
93%
Anonymous
2025-08-20
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (80%)
Value for money (80%)
Service (80%)
Location (100%)
74%
Anonymous
2025-08-20
alles passend, auch Service mit dem Wagen/Garage perfekt ! Restaurant top ! nicht zu überbieten
more details
Room (80%)
meines lag zum Hof
Cleanliness (80%)
Rezeption super ! Restaurant manchmal überfordert dennoch sehr freundlich
Breakfast (100%)
super !
Restaurant (100%)
Wasserkaraffe zu teuer
Value for money (60%)
nicht so laut ! von draußen
Service (60%)
Wasserkraffe für 3CF echt übertrieben
Location (40%)
92%
written by René Schweri
2025-08-20
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
….ein Balkon wäre wünschenswert gewesen
Service (80%)
Location (100%)
100%
Anonymous
2025-08-20
Very satisfied and excellent location
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
written by Lavizzari
2025-08-20
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
82%
Anonymous
2025-08-20
Sehr schönes Hotel und Restaurant
more details
Room (80%)
Cleanliness (80%)
Breakfast (100%)
Meine Frau konnte am 2.Tag wegen Krankheit nicht frühstücken-es wurde trotzdem berechnet
Restaurant (100%)
Ü
Value for money (60%)
Zimmer und vor allem das Bad ist sehr klein
Service (60%)
Location (100%)
82%
Anonymous
2025-08-20
Très bonne mais frustrant pour le petit déjeuner. Les œufs ne sont pas en libre service, il faut donc patienter au risque d’être oubliée
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Room (100%)
Très belle vue du restaurant
Cleanliness (80%)
Breakfast (40%)
Malheureusement ma commande d’œuf a été oubliée, j’ai attendu 30 mn, je n’ai pas pu attendre plus compte tenu de mes rendez-vous, je n’ai donc quasiment rien mang
Restaurant (80%)
Personnel très sympatique
Value for money (100%)
Très propre. Belle décorations et petits cadeaux d accueil très sympathique
Service (80%)
Location (100%)
48%
written by Olivia
2025-08-20
Terrible
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Room (40%)
Great location and room views but terrible instructions from the venue on how to find it via car when all the roads to it are pedestrianised
Cleanliness (60%)
Welcome was nice but we weren’t shown to the room or helped with our bags of which we had many, we even had to ask where the lift was to get your room
Breakfast (40%)
Restaurant (80%)
Value for money (40%)
Headboard was dirty and unclean, the shower was small and inconvenient to use and the room smelt of tobacco as we entered
Service (20%)
Quality of room and furniture was poor, smelt terrible, headboard physically unclean and staff serviced definitely not worth £500+ per night
Location (80%)
Headboard unclean, dust on the side tables and the room smelt as if the previous guests had smoked heavily in it
96%
written by Chassy Biéler
2025-08-20
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Breakfast (100%)
Restaurant (80%)
Value for money (100%)
Service (80%)
Location (100%)
93%
Anonymous
2025-08-19
Une experience magnifique que nous avons regretté de devoir arrêté et nous reviendrons avec plaisir dans la meme chambre.
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Room (100%)
La situation dans la vieille ville, est un spot privilégié.
Cleanliness (100%)
Le personnel était au petit soin, j'ai rarement vu un tel accueil.
Breakfast (100%)
Un petit déjeuner de qualité, très bien fourni, il est vraiment dans mon top.
Restaurant (80%)
Value for money (100%)
Tout était parfait, les petits chocolats , les verres de prosecco pour l'accueil, la propreté et la qualité de la literie, ainsi que cetre vue magnifique sur le reuss
Service (60%)
Le tarif est un peu élévé dans la mesure ou il n'y a pas de piscine au sein de l'hotel.
Location (100%)
92%
written by Tiana Weiss
2025-08-19
Ein wunderbares Hotel mit sehr viel Charme :)
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Room (100%)
Ein wenig schwierig um an die öffentliche Verkehrsmittel zu gelangen. Ein paar mehr Parkplätze wäre von Vorteil, ist jedoch aufgrund der Lage des Hotels verständlich, dass es nicht mehr hat.
Cleanliness (100%)
Waren sehr zuvorkommend und konnten alle Fragen beantworten
Breakfast (100%)
Restaurant (80%)
Value for money (100%)
Es war ein absolut wunderschönes Zimmer welches moderne mit antike schön mischte.
Service (80%)
Location (80%)
93%
Anonymous
2025-08-19
Great hotel, second time we have stayed there and will do it again. Room, service, food were all really good.
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Room (100%)
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Breakfast (100%)
Restaurant (80%)
Value for money (100%)
Service (60%)
Location (100%)
94%
Anonymous
2025-08-18
Great location and very nice hotel.
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Room (100%)
Cleanliness (100%)
Breakfast (80%)
Good breakfast, but expensive compared to visiting a cafe.
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
96%
written by ASCHBACHER
2025-08-18
belle expérience, à refaire!
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Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
nickel!
Service (80%)
Location (100%)
100%
Anonymous
2025-08-18
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Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
written by Robert and Judy Fendrick
2025-08-18
We would definitely stay at Hotel des Balances again.
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
The room was very comfortable and quiet.
Service (100%)
Location (100%)
82%
written by Joanne Nardone-Woolley
2025-08-18
We had the most wonderful stay in this lovely and centrally located hotel. Very clean with all amenities you could need. However, a few issues with guest service and customer service
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Room (100%)
You can see Mt Pilatus from room 202 and the floors above
Cleanliness (60%)
Mixed review - Some staff where not friendly and others were wonderful - perhaps some staff need to be reminded that we are paying guests in their place of employment and not an inconvenience to their busy day
Breakfast (100%)
Probably one of the best meals eaten - the only thing is the waiter was looking at all the ladies coming in and that made me feel uncomfortable
Restaurant (60%)
The lady on the restaurant reception decided she needed a glass of water rather than serve us and kept us waiting until she was ready and then told someone else to serve us
Value for money (100%)
Suite 202 - most comfortable and spacious - fabulous views and facilities
Service (60%)
You are paying for the location - but what a location
Location (100%)
Spotless
100%
written by Jack Buchanan
2025-08-17
Very fine stay. Hotel location could not be better and dinner was of the highest quality.
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Room (100%)
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Breakfast (100%)
Restaurant (100%)
Value for money (100%)
The room was small but the view balcony view of the river more than made up for the size.
Service (100%)
Location (100%)
91%
Anonymous
2025-08-16
Very nice, excellent location and wonderful restaurant!
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Room (100%)
Excellent location!
Cleanliness (80%)
Breakfast (100%)
Outstanding choices for breakfast!
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (100%)
85%
Anonymous
2025-08-16
The construction outside of my room woke me up in the mornings. It begin before 8 AM which I think is unacceptable. For travelers is the most important thing is getting a good night sleep and I think that there should not be any construction that begins before 8
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Room (100%)
Cleanliness (80%)
Breakfast (80%)
Restaurant (100%)
Restaurant was incredible for dinner.
Value for money (80%)
The bathroom for a master is extremely small. It would be nice if there were some shelves or a little bit more area. Extremely hard to put on make up and get dressed in that tiny bathroom.
Service (60%)
Price is inflated for the type of room you get we travel all over Europe, and this was the least appealing room of all extremely tiny bathroom.
Location (80%)
100%
written by Gordon
2025-08-16
It was a great vacation- hotel was great. Perfect location. Staf was amazing- very helpful and attentive- best staff ever.
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
88%
Anonymous
2025-08-16
Hôtel idéalement placé pour une découverte de la ville et proche de la gare et des embarcadères. Vue magnifique.
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Room (100%)
Parfaite pour découvrir la ville et au calme en zone piétonne
Cleanliness (100%)
Très bonne équipe à la réception
Breakfast (100%)
Bon choix, jus d’orange frais etc
Restaurant (60%)
Le 3 est pour le service qui manquait d’organisation et de réactivité. Une longue attente pour avoir quelqu’un à l’accueil puis une longue attente pour être placés, puis un service avec des oublis et peu reactif. Bonne qualité de la cuisine et belle présentation
Value for money (80%)
Mériterait un rafraîchissement au niveau des peintures. Mauvaise isolation phonique. Petite fuite d’eau au niveau de la douche.
Service (80%)
En comparaison des prestations pour un prix identique hors Suisse
Location (100%)
Ok
88%
Anonymous
2025-08-16
Bonne mais le prix du petit déjeuner trop cher
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (60%)
Value for money (60%)
Problème du chantier sous les fenêtres sans rideaux
Service (80%)
Location (100%)
87%
Anonymous
2025-08-15
Very good service and extremely clean hotel. Great location. We always stay with you when we are over. But the separated tables at my birthday dinner was a shame. I could see a solution would have made it easily possible to sear 10 at the same table on the balcony.
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (80%)
The only criticism I had was that for my birthday dinner it would have been possible for the 10 of us to sit together if one two person table had been moved. There was ample space inside not being used to seat 2 people inside. Given 8 of us were staying at hôtel for several nights I found this lack of flexibility unfortunate. The dinner on two tables did not work at all and I would not do it again.
Value for money (60%)
The room and bathroom were really small. Balance very nice on 5th floor.
Service (80%)
Location (100%)
96%
written by Carol Bruder
2025-08-15
I would like to thank the ladies in reception for helping my daughter and myself out of a desperate situation. We were booked in to another hotel by a travel agent . When we arrived we were shocked and disappointed at the standard of the hotel. Once we saw our room we knew we could not stay there even though the room was pre paid. It was more like a dormitory from a boarding school..no space and bare and no air conditioning. My daughter was still feeling the effects of jet lag and at 34C it made things worse for her . We rang Hotel des Balances and they kindly offered us a room saving our lives!!! Many thanks . We loved our stay .
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Room (100%)
Cleanliness (100%)
So kind and helpful
Breakfast (100%)
Restaurant (80%)
Value for money (100%)
Service (80%)
Location (100%)
100%
written by F.S. (Sylvan) van Hoeijen
2025-08-13
After our journey from Montepulciano, the warm welcome and overall experience at the hotel were truly appreciated. Although we only stayed for one night due to our travel schedule, we genuinely wished we could have extended our stay.
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Room (100%)
The hotel boasts a stunning location right on the Reuss river in the heart of Lucerne’s Old Town, offering picturesque views of landmarks like the Chapel Bridge and Jesuit Church. The valet parking service was smooth and convenient, making arrival and departure effortless, even in the pedestrian-friendly city center.
Cleanliness (100%)
From the moment we entered the hotel to the accommodating flexibility in offering dishes beyond the menu, everything was excellent.
Breakfast (100%)
The breakfast offered an impressive variety and was exceptionally fresh. From a hygiene perspective, everything was thoughtfully presented per person. In addition to the buffet, there was a generous selection of both hot and cold dishes.
Restaurant (100%)
The restaurant was a true highlight; elegant, welcoming, and beautifully located by the river. When we requested a dish outside of the menu, it wasn’t even a discussion; it was offered with genuine pleasure, reflecting the staff’s flexibility and commitment to exceptional service.
Value for money (100%)
Our city-view room was beautifully appointed and offered a charming perspective of Lucerne’s historic streets.
Service (100%)
The hotel offers excellent value for money, especially considering its prime location in the heart of the Old Town. The overall experience, including the ambiance, service, and comfort, makes it a memorable and worthwhile stay.
Location (100%)
We experienced the environment as immaculately clean and inviting, contributing to a luxurious and comfortable experience.
94%
written by Christina Crosby
2025-08-13
Fantastically located hotel, w beautifully appointed rooms, clean, good restaurant on the lakefront and friendly staff
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Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
80%
written by Luis Giner
2025-08-12
Buena
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Room (80%)
Cleanliness (80%)
Breakfast (80%)
Restaurant (100%)
Value for money (80%)
Service (60%)
Location (100%)
97%
Anonymous
2025-08-12
Sehr guter Eindruck, wir kommen gerne wieder.
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Schönes Zimmer mit wunderbarer Aussicht auf die Reuss
Service (80%)
Location (100%)
90%
written by Karen McFarlane
2025-08-12
We had a great holiday
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Room (100%)
Cleanliness (100%)
We were impressed by Vanessa walker on reception. She was exceptionally helpful
Breakfast (60%)
The food was excellent but service was slow - we waited over 30 minutes one night after sitting down before our order was taken and one night we were both 2 main courses that we had not ordered .and were meant for someone else
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
72%
Anonymous
2025-08-11
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Room (100%)
Cleanliness (60%)
Breakfast (60%)
Restaurant (100%)
Value for money (40%)
Too small
Service (60%)
Location (100%)
92%
Anonymous
2025-08-11
Hervorragend
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Room (100%)
Cleanliness (100%)
Breakfast (60%)
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (100%)
97%
Anonymous
2025-08-10
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Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
100%
Anonymous
2025-08-08
Wir haben uns sehr wohl gefühlt während unserem Aufenthalt.
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Room (100%)
Perfekt. Je nach Zimmer hat man eine super Aussicht auf die Reuss, die Kapellbrücke und die Jesuitenkirche.
Cleanliness (100%)
Top. Alle Mitarbeiter waren sehr freundlich und haben geduldig unsere fragen beantwortet.
Breakfast (100%)
Wunderbar hergerichtet. Personal sehr freundlich. Auswahl mehr als top.
Restaurant (100%)
Value for money (100%)
Die Grösse des Zimmers war Perfekt. Wir mussten uns nirgends "durchquetschen". Auch der kleine Balkon Richtung Reuss fand ich super.
Service (100%)
Es wäre schön, wenn die Zimmer ein wenig günstiger wären.
Location (100%)
Es war alles sehr sauber.
96%
Anonymous
2025-08-08
Sehr angenehm
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Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
96%
written by Pasquale Marchese
2025-08-07
Delizioso
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Room (100%)
Centralissima
Cleanliness (100%)
Su tutti Iuliana, sempre sorridente, cortese, informatissima. Tenetevela stretta, e’ una persona rara
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Camera bella, la vista no (affacciava su un cantiere edile)
Service (100%)
Location (100%)
100%
written by DeNatale
2025-08-06
Amazing experience. Very helpful with transportation recommendation from Zurich and tour guide recommendations .
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Excellent selection
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
91%
written by New
2025-08-06
Very good
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Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (100%)
96%
Anonymous
2025-08-06
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Room (100%)
Cleanliness (100%)
super nice staff
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
expensive but it is the market price
Location (100%)
87%
written by Markus Zöbeli
2025-08-05
Sehr zuvorkommendes Personal (überall). Herausragende Lage, wunderschöne Ambiente.
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Room (80%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (80%)
Value for money (80%)
Service (60%)
Location (100%)
68%
written by Jeff Forney
2025-08-04
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Room (40%)
Centrally located.
Cleanliness (80%)
Breakfast (100%)
Restaurant (80%)
Value for money (60%)
Room was very small but we enjoyed the terrace balcony.
Service (60%)
Location (100%)
Room was not cleaned or cleared of plates, etc both days.
90%
written by Ghasan
2025-08-04
Great overall
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Room (80%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (80%)
Value for money (80%)
Shower water, esp hot water, is weak and flow inconsistent. Disturbing sudden change in water temperature during shower. Some Fixtures in room and bathroom are aging. One of the blankets had old blood stains, and some of the towels had old stains. All changed promptly but that shouldn't happen in the first place
Service (80%)
Excellent overall but price should be a little lower, considering the above compromises
Location (100%)
See above
82%
Anonymous
2025-08-03
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Room (80%)
Cleanliness (80%)
Breakfast (80%)
Restaurant (80%)
Value for money (80%)
Service (60%)
Location (100%)
100%
written by Lenn Hopkins
2025-08-03
Wonderful!
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Cleanliness (100%)
Breakfast (80%)
Restaurant (80%)
Value for money (100%)
Service (100%)
Location (100%)
100%
written by Rémy
2025-08-02
Excellent séjour. La situation et la vue sont très bien. J'adore ce genre d'hôtel classsique.
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Room (100%)
Un peu compliqué depuis la gare avec des bagages. L'hôtel devrait disposer d'une service de transport.
Cleanliness (100%)
Breakfast (100%)
Excellente qualité des produits et service très efficace et aimable.
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
91%
Anonymous
2025-08-02
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Room (80%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (100%)
93%
written by Nasr saleh
2025-08-02
A wonderful place with great location Clean comfy room Great welcoming
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Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
100%
written by Kurtz
2025-08-02
Perfect grab bars
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Room (100%)
Loved shuttle service
Cleanliness (100%)
Breakfast (100%)
Food and service great
Restaurant (100%)
Value for money (100%)
Great could use grab bars in shower
Service (100%)
Location (100%)
No problems
100%
Anonymous
2025-08-02
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Room (100%)
Cleanliness (100%)
Front desk people were welcoming, patient, helpful
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
written by David Foley
2025-08-01
Very nice room. Excellent location. Delicious breakfast.
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Breakfast (100%)
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84%
Anonymous
2025-07-31
good receptionists, friendly, willing to solve the problems : my husband is 92 years old, and he needs a bright room because he stays in the room at most of time.
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Room (80%)
walking distance
Cleanliness (80%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
clean
Service (80%)
Location (100%)
77%
Anonymous
2025-07-30
Beautiful hotel in a perfect location but over priced, but consistent with Switzerland
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Room (100%)
Perfect to walk anywhere and everywhere
Cleanliness (80%)
Only feedback is to have ideas of other restaurants besides their own as the only positive recommendation we got was for the hotel restaurant.
Breakfast (60%)
Low variety of options for the price
Restaurant (60%)
Over priced for the booze
Value for money (100%)
Beautiful room with great accommodations
Service (60%)
Over priced but honestly so was most things in Switzerland
Location (100%)
62%
written by ——
2025-07-30
Expensive for wat we got.
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Room (80%)
Cleanliness (60%)
Breakfast (60%)
Restaurant (60%)
Value for money (60%)
Service (40%)
A 4 stars hotel for the price of a 5 stars hotel…
Location (80%)
100%
written by Swiss Private Tours
2025-07-30
Tous mes hôtes sont toujours extrement satisfait de leur séjour à l’hôtel des Balances
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (60%)
Value for money (100%)
Hôtes enchantés par la chambre, vue magnifique
Service (100%)
Location (100%)
20%
written by Marjan klous
2025-07-29
Dear Sir/Madam, We were scheduled to stay at your hotel recently, but due to an unexpected illness, we were unfortunately unable to come. I informed you about this by email, but to this day I have not received any response. I followed up with a second email, which also went unanswered. To my surprise, I have now received an email asking me to leave a review of our stay. This feels quite strange, as we never actually stayed at your hotel. I find it very disappointing that there has been no response to my messages. The complete lack of communication makes me feel that our absence went unnoticed and that service and communication are clearly not a priority at your establishment. Should I visit Lucerne in the future, I will unfortunately not be choosing your hotel. Kind regards, Marjan Klous
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Room (20%)
Cleanliness (20%)
Breakfast (100%)
Restaurant (60%)
Value for money (20%)
Ni stay
Service (20%)
Location (20%)
93%
Anonymous
2025-07-27
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Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (60%)
Value for money (100%)
Service (80%)
Location (100%)
93%
Anonymous
2025-07-27
Very good location. Comfortable Room.
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Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (60%)
Value for money (100%)
Service (80%)
Location (100%)
96%
written by Jan
2025-07-27
Fabulous hotel with helpful staff, beautiful views, and easy walkable access to trains and tour boats.
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Room (100%)
Perfect! On water yet in town. Easily able to walk to the boats and trains
Cleanliness (100%)
Staff so kind and helped us plan our activities.
Breakfast (100%)
Restaurant (60%)
Value for money (80%)
Nice rooms but very small
Service (100%)
Location (100%)