EXCELENCIA CON ENCANTO EN EL CORAZÓN DE LUCERNA

Una experiencia memorable con las mejores vistas. Disfrute de la cálida hospitalidad y el lujo confortable que le ofrece nuestro hotel de 4 estrellas. Un diseño moderno que se une al encanto de un edificio cargado de historia. En este entorno tan especial queremos deleitarle con nuestra cocina refinada y un servicio personalizado. Se sentirá como en casa. Bienvenido al Hotel des Balances.

Nuestras habitaciones

Habitación doble de uso individual Habitación doble de uso individual

Nuestras habitaciones dobles de uso individual le ofrecen el máximo confort. Son ideales también para viajes de negocios y congresos.


RESERVAR HABITACIÓN
Habitación doble superior Habitación doble superior

Nuestras modernas habitaciones dobles superiores le ofrecen tranquilidad y todo el confort que pueda desear.


RESERVAR HABITACIÓN
Suite júnior Suite júnior

Nuestras elegantes suites júnior le cautivarán con sus amplios espacios y las espléndidas vistas al Reuss y al impresionante panorama alpino.


RESERVAR HABITACIÓN
Suite Suite

Nuestras exclusivas suites cuentan con un amplio salón, dormitorio independiente, jacuzzi, balcón y fantásticas vistas para colmar todas sus expectativas.


RESERVAR HABITACIÓN
Suite romántica Suite romántica

Experimente el romanticismo en estado puro bajo un cielo iluminado de estrellas y en la bañera independiente con unas vistas de ensueño.


RESERVAR HABITACIÓN
Valoraciones Valoraciones

La satisfacción de nuestros huéspedes se refleja en sus opiniones. 6145 clientes valoraron su estancia en el Hotel des Balances en 15 portales de internet, con un índice de satisfacción del 91 %. Nos alegramos mucho de ello y queremos agradecérselo a nuestros clientes.

Extras

Pflege
Productos de cuidado personal
El aroma de la Provenza le espera de la mano de los cosméticos de L'Occitane.
Coffee
Café y té
Disfrútelos cuando desee: su habitación cuenta con cafetera y tetera.
Karten
Tarjeta de cliente
Viajes gratuitos en autobús por la ciudad de Lucerna (zona 10).

Restaurante y bar

Restaurante Restaurante

Nuestro reputado chef Andy Fluri y su equipo le maravillarán con sus creaciones culinarias. Déjese sorprender por los aromas y las variedades especiales de su excepcional cocina franco-mediterránea, que cuenta con 14 puntos en la prestigiosa guía Gault Millau. Nuestro restaurante está abierto para usted todos los días desde las 7:00 a las 00:30.


RESERVAR MESA
Bar & Lounge Bar & Lounge

Visite un lugar de encuentro muy apreciado por nuestros huéspedes: nuestro acogedor y elegante Bar & Lounge. Los lucernenses también suelen frecuentarlo para disfrutar del momento con una agradable bebida o un delicioso menú. Nuestro Bar & Lounge está abierto todos los días desde las 7:00 a las 00:30.

Terraza Terraza

Una vista grandiosa: siéntese junto a las tranquilas aguas del Reuss. En primer plano, el mundialmente famoso Kapellbrücke o puente de la Capilla; como telón de fondo, el lago y el idílico panorama alpino. Le damos la bienvenida a nuestra terraza.

Desayuno Desayuno

Nuestro desayuno bufé con deliciosos productos frescos es la mejor manera de empezar el día. Sano o contundente: hay para todos los gustos. Deléitese con total tranquilidad.

La ciudad y su entorno

Lucerna, con sus famosas atracciones turísticas, el lago de los Cuatro Cantones y las montañas cercanas, hará de su estancia una experiencia inolvidable. Tanto si busca cultura, compras, naturaleza, excursiones, aventura como simplemente un lugar para descansar, estaremos encantados de ayudarle a elegir la mejor opción, planificar su estancia y ofrecerle consejos y sugerencias locales.

Impresiones

Valoraciones

The satisfaction of our guests finds expression in their ratings.
16239 guests across 13 portals have rated their stays at the Hotel des Balances – giving a guest satisfaction rate of 92%.
We're naturally delighted and duly grateful!

Summary
Reviews

Categories

Room (90%)
Location (98%)
Cleanliness (96%)
Service (96%)
Price (85%)
Breakfast (90%)
Restaurant (93%)
Bar (93%)
Conference / Banquet (89%)

Portals

93%
Customer Alliance
(12259 Reviews)
92%
Google
(1620 Reviews)
90%
Logitravel
(1277 Reviews)
91%
Booking.com
(1210 Reviews)
94%
Hotels.com
(498 Reviews)
94%
Expedia
(350 Reviews)
89%
Agoda
(189 Reviews)
98%
Facebook
(165 Reviews)
93%
HolidayCheck
(64 Reviews)
83%
Hotel.de
(26 Reviews)
94%
Yelp
(15 Reviews)
100%
Travelocity
(5 Reviews)
86%
Orbitz
(4 Reviews)
90%
Zoover
(3 Reviews)
98%
Atrapalo
(2 Reviews)
75%
Despegar.com
(2 Reviews)
91%
HRS
(1 Reviews)
94%
Hotelreservierung.de
(1 Reviews)
80%
Petit Futé
(1 Reviews)
93%
Anonymous
2026-03-09
Piacevole, il personale molto gentile e premuroso, un’ottima pulizia e una posizione unica
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Room (100%)
Perfetta, vicinissima a tutto
Cleanliness (100%)
Breakfast (100%)
Restaurant (no review)
Value for money (80%)
Un po piccola, soprattutto il bagno
Service (80%)
Location (100%)
95%
Anonymous
2026-03-09
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100%
written by Gueneugues
2026-03-09
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96%
Anonymous
2026-03-08
Really amazing view, clean and comfortable rooms, lots of nice touches for convenience, excellent location. Overall a great stay.
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100%
Anonymous
2026-03-08
Beautiful holiday in wonderful location with very friendly staff. Great extras such as water service on every floor, L’Occitane bathroom supplies and robe/slippers for added comfort. Also really enjoyed the complimentary welcome drink (at our leisure) in the waterfront bar.
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100%
Anonymous
2026-03-08
A beautiful hotel in a perfect location. The room and service were top notch and the food in the restaurant was excellent.
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91%
Anonymous
2026-03-07
Wir haben unseren Aufenthalt in Luzern sehr genossen.
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Room (100%)
Der Standort ist perfekt. Deshalb haben wir das Hotel auch gewählt.
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (60%)
Für mich war das Zimmer gut. Für meinen Vater, der nicht so gut laufen kann waren die Stufen etwas schwierig.
Service (80%)
Die Zimmer waren etwas klein und wir hätten uns eine Dusche im Badezimmer gewünscht.
Location (100%)
100%
Anonymous
2026-03-07
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96%
written by William Kieckhaefer
2026-03-06
Our overall experience was just great due in large part to the friendliness and eagerness to please of every staff person we encountered. During our stay, we encountered a small issue with replenishing our coffee pods. However, the front desk staff were very accommodating and they took care of things immediately. We also had a much larger issue with air conditioning. Again, the front desk staff were accommodating and sent their engineering staff to investigate. The engineers were very thorough in their assessment and tried numerous approaches to correct the situation. They even contacted the equipment manufactuerer of help in devising a solution. We appreciated the effort that the staff put in for this. Evidently it wasn't just our room, but most rooms on the south side of the building.
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Room (100%)
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Value for money (80%)
The room was as advertised except that construction work was ongoing for the balcony. Certainly the hotel did contact us and offer alternatives just before we arrived. We did appreciate receiving choices. However, this does not warrant a rating of 5 for the room.
Service (100%)
Location (100%)
Room was very clean upon arrival and daily housekeeping was great
100%
written by José Luis
2026-03-05
Excelente
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87%
Anonymous
2026-03-04
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90%
written by Marc Hendrickx
2026-03-04
Overall very good, but the breakfast experience as well as the creating a typ by yourself is not appreciated.
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Room (100%)
Cleanliness (100%)
Breakfast (60%)
Buffet and Price for it OK, if you eat only fruit & yoghurt and 1 glass of juice and 2 Cups of Coffee, than 30 CHF for the a la carte alternative is Crazy! I don’t care about the Money itself, but about the principle. I told you in Our previous Review. Got a reply at that time, you understood, but same issue this time. Our conclusipn is: we try next time another hotel
Restaurant (100%)
Food and Service were Both very good. That afterwards a 15CHF was added (but also taken out when I noticed it during Check out) is not OK. If the staff didn’t Like the „only 10 CHF“ I put on the Bill, doesn’t mean that they have to add an amount hoping I would not notice this!
Value for money (80%)
Room itself ok with nice view. Shower Not very practical and Installation bad!
Service (80%)
Location (100%)
100%
written by Lonnie Gialketsis
2026-03-04
Our entire experience was wonderful
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Our two dinners were amazing. The chef and staff should have a Michelin rating. Preparation, presentation, staff description, flavors, pairings. All perfect
Value for money (100%)
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90%
written by Mathys
2026-03-03
Sehr liebevolles, traditionelles, trotzdem modernes Hotel. Buchung einfach und ohne Probleme.
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Room (100%)
Altstadt, genial
Cleanliness (100%)
Toller Front-Service, Lernende Person während Frühstück sehr aufmerksam, total Kundenorientiert. Grosses Kino!
Breakfast (100%)
Gut organisiert, mit den kleinen Portionen, ein Beitrag zu Food Waste. Uns gefiel es.
Restaurant (100%)
Value for money (60%)
Das Zimmer perfekt, allerdings wusste ich nicht, dass der Balkon gesperrt ist. Hätte mir eine Kulanz gewünscht, oder eine Information bei Check-in.
Service (80%)
Siehe Punkt 1
Location (100%)
Nichts zu beanstanden
96%
written by Adryana Guimarães Rondeli
2026-03-02
Foram momentos preciosos que passei com minha família neste local. Todos amaram a estadia no hotel de vocês. Gratidão por tudo.
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Room (100%)
Perfeita a localização, perto de tudo e com uma vista maravilhosa.
Cleanliness (100%)
Todos muito atenciosos
Breakfast (100%)
O atendimento foi gentil e educado
Restaurant (100%)
Value for money (100%)
A limpeza, espaço e organização foi que mais amei.
Service (80%)
Location (100%)
100%
Anonymous
2026-03-02
Wir fühlen uns immer wie zu Hause Wir sind Stammgäste und wir freuen uns schon wieder auf nächstes Jahr. Das Personal geht sehr auf die Wünsche und Anfragen ein und ist sehr hilfsbereit. Herzlichen Dank an Alle.
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Im Zentrum in der schönen Stadt Luzern
Cleanliness (100%)
Das Personal ist immer sehr freundlich, aufmerksam und immer hilfsbereit.
Breakfast (100%)
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Value for money (100%)
Service (100%)
Das Frühstück hat eine grosse und sehr feine Auswahl.
Location (100%)
Top
76%
written by Bernhard
2026-03-01
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Room (80%)
mitten in der Stadt
Cleanliness (80%)
Breakfast (80%)
lecker, aber auch recht teuer
Restaurant (100%)
Value for money (80%)
schönes grosses Zimmer mit toller Raumaufteilung
Service (60%)
Leider wird das Zimmer jedes Jahr teurer. Die Ausstattung ist zwar toll, aber halt dich schon etwas in die Jahre gekommeb
Location (80%)
88%
written by Ken Taylor
2026-03-01
Lovely hotel in beautiful position Restaurant meal was fantastic
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Value for money (80%)
Balcony would have been better
Service (80%)
Location (100%)
96%
Anonymous
2026-03-01
Excellent
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90%
Anonymous
2026-02-27
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Breakfast (80%)
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94%
Anonymous
2026-02-27
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Service (60%)
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100%
written by Rudi Neininger
2026-02-27
Ein wunderbares, altes Hotel. Es wird sehr gepflegt und die MItarbeiter sind äusserst höflich und natürlich freundlich. Komme immer gerne wieder.
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Die Grösse hat mir sehr gefallen und die kleinen Balkone
Service (100%)
Durch die Renovation ist es wirklich sehr günstig!
Location (100%)
94%
written by James Lunger
2026-02-25
We had an excellent day will definitely come back
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Breakfast (80%)
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96%
Anonymous
2026-02-25
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100%
Anonymous
2026-02-25
Excellent
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Very clean and well appointed.
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100%
written by Dania
2026-02-24
Wonderful hotel
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100%
Anonymous
2026-02-24
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92%
Anonymous
2026-02-23
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Value for money (80%)
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100%
Anonymous
2026-02-23
It was great
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100%
written by Isabella Zeugin
2026-02-22
War ein einmaliger Aufenthalt
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im Zentrum der schönen Altstadt
Cleanliness (100%)
aufmerksam und zuvorkommend
Breakfast (100%)
freundliches und aufmerksames Personal
Restaurant (100%)
Value for money (100%)
hell und geräumig
Service (100%)
Location (100%)
guter Service
97%
written by Judy Ratta
2026-02-22
ich schätze sehr, dass mein Zimmerwunsch beachtet wurde und habe die beiden Aufenthalte über die Fasnacht wie immer sehr genossen. Es ist wie 'nach Hause kommen'
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100%
Anonymous
2026-02-21
sehr gut geführtes Hotel, sehr gute Lage, ich habe mich bei Ihnen sicher und wohl gefühlt
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100%
written by Erica Arnold
2026-02-20
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In der Altdtadt. Alles ist schnell und gut zu Fuss erreichbar.
Cleanliness (100%)
Breakfast (100%)
Sehr schöne Häppchen. Extrem gutes Brot
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100%
Anonymous
2026-02-20
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Beautiful
Service (100%)
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100%
Anonymous
2026-02-19
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80%
Anonymous
2026-02-18
elegant
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Room (80%)
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100%
Anonymous
2026-02-18
Sehr gepflegte Einrichtung. Es stimmt einfach alles und wenn man weisse Einrichtungen liebt wie ich, traumhaft.
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Einfach alles wunderschön aufeinander abgestimmt.
Service (100%)
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76%
written by chantal keller
2026-02-18
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Room (80%)
Cleanliness (60%)
Check In hätte ein wenig freundlicher sein dürfen. Dass man sich eben herzlich willkommen fühlt
Breakfast (80%)
Restaurant (100%)
Value for money (80%)
Bademantel auf Zimmer wäre toll
Service (80%)
Location (80%)
97%
Anonymous
2026-02-17
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Easy to walk anywhere
Cleanliness (100%)
Breakfast (100%)
Delicious meal with very friendly staff
Restaurant (80%)
Value for money (100%)
Beautiful room with a beautiful view
Service (100%)
Location (100%)
100%
Anonymous
2026-02-17
In einer NPS klar: 10 von 10 !
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Vorallem Florina
Breakfast (100%)
Sehr schön und nachhaltig, wir sind öft bei euch zu Gast, weil es uns einfach gefällt!
Restaurant (100%)
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100%
Anonymous
2026-02-16
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Perfekt gelegen mitten in der Altstadt
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Service (100%)
Absolut fair
Location (100%)
Tolles Servicepersonal, die auch zwischendurch das Zimmer sauber halten
100%
written by Eric Nodine
2026-02-16
From check-in to check-out, the entire experience was wonderful. It will be our go-to hotel when we return.
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Perfect location for walking Old Town.
Cleanliness (100%)
Extremely accommodating staff. Very pleasant and engaging.
Breakfast (100%)
Good food and atmosphere.
Restaurant (100%)
Super nice bar staff. Got some recommendations for places to enjoy.
Value for money (100%)
Beautiful Chevron floors and a quaint balcony over the water. Great location for exploring Old Town.
Service (100%)
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Sootless
100%
written by Dennis Freitag
2026-02-15
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93%
Anonymous
2026-02-15
Phantastisch Kommen immer wieder sehr gerne zu ihnen
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Cleanliness (80%)
Sehr zuvorkommend Das personal beim frühstück war leider schlecht Keine teller abgeräumt erst auf bitte, nie gefragt ob wir etwas trinken möchten Hoffe, am montag ist es wieder zuvorkommend wie gewohnt
Breakfast (100%)
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401
Service (80%)
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88%
Anonymous
2026-02-15
WIR HABEN UNS SEHR WOHL GEFÜHLT
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SEHR ENG
Service (80%)
Location (80%)
97%
Anonymous
2026-02-14
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97%
Anonymous
2026-02-14
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92%
written by PN
2026-02-14
Nice well located hotel.
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Perfect for old town.
Cleanliness (80%)
Grand.
Breakfast (100%)
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Value for money (100%)
Small but well appointed. Loved the electric shutters on the windows to reduce street noise.
Service (80%)
Well Switzerland is expensive!
Location (100%)
Nice
97%
Anonymous
2026-02-13
Un merveilleux moment
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100%
Anonymous
2026-02-12
Parfaite
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83%
written by Daniel Schily
2026-02-11
Sehr gute Location und ein wunderbares Team.
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Room (80%)
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Value for money (60%)
Tapezieren, etc. und dem äußeren Charme des Hotels anpassen..
Service (60%)
Location (100%)
100%
written by Birgit Mennekes
2026-02-11
ich habe mich rundherum sehr gut aufgehoben gefühlt, in ihren exklusiven Räumen mit sehr freundlichem, geschultem Personal. Danke für die schöne und entspannte Zeit in Ihrem wunderbaren Hotel "Panorama & Spa"
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96%
written by Liudmila
2026-02-10
Отель оставил очень хорошее впечатление во всем. Обязательно вернусь сюда
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Room (100%)
В центре на реке
Cleanliness (100%)
Очень любезно объясняли как пройти, где купить билеты
Breakfast (100%)
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Value for money (100%)
Уют и комфорт
Service (80%)
Location (100%)
Ежедневная уборка, смена прлотенец
100%
Anonymous
2026-02-10
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97%
written by Trajilovic
2026-02-10
Excellent hôtel magnifiquement bien situé avec une vue magnifique sur la Reuss et les montagne. A peine à 5 minutes de la Gare à pied. Nous avons passé un weekend excellent .
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Il y avait absolument de tout . Presentation de luxe et personnel excellent
Restaurant (100%)
Délicieux. Un des meilleur restaurant ou on est allé. Mais vraiment tout était parfait. Nous avons pris un menu 7 plats .
Value for money (100%)
Propre avec beaucoup d'espace. Excellente vue avec la terrasse. Lit très confortable
Service (80%)
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93%
Anonymous
2026-02-10
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96%
Anonymous
2026-02-09
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The location is perfect to not use a car as it is close to restaurants, shops…
Cleanliness (100%)
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Every corner of the room have details
Service (80%)
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100%
Anonymous
2026-02-08
Nothing short of perfection
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Next to Chapel bridge
Cleanliness (100%)
Very friendly and helpful
Breakfast (100%)
Lovely welcome drink voucher
Restaurant (100%)
Value for money (100%)
Luxurious amenities
Service (100%)
Amazing hotel
Location (100%)
Spotless room
94%
written by Nathalie
2026-02-08
L’hôtel est beau et parfaitement situé, confortable, très propre avec un merveilleux bar et restaurant.
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Room (100%)
Proche de tout !
Cleanliness (100%)
Breakfast (80%)
Très bon !
Restaurant (100%)
Service impeccable
Value for money (80%)
Avec le recul, j’aurais sans doute dû choisir une chambre d’une catégorie supérieure pour plus d’espace. Cela dit, malgré sa taille, tout était parfait : confort, propreté et qualité du service. Un excellent séjour.
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Impeccable !
100%
written by Marco Oppedisano
2026-02-08
Clean. Very nice. Convenient location. Would stay there again.
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Breakfast (80%)
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94%
written by Henrique
2026-02-07
Excelente!
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Breakfast (80%)
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Service (80%)
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97%
Anonymous
2026-02-07
Schön, wie immer
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Restaurant (80%)
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96%
Anonymous
2026-02-07
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Breakfast (100%)
Restaurant (80%)
Value for money (80%)
Etwas eng
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77%
Anonymous
2026-02-07
Nich schlechtester Restaurant machen und neu Möbel
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Cleanliness (80%)
Breakfast (80%)
Restaurant (60%)
Value for money (80%)
Alte
Service (60%)
Location (80%)
Gut
100%
Anonymous
2026-02-06
We had a lovely stay
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100%
written by VERONICA BARONE
2026-02-05
Really loved the hotel, staff and location. Would stay again
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Room (100%)
Walking to everything
Cleanliness (100%)
So nice
Breakfast (100%)
Dinner was great
Restaurant (100%)
Value for money (100%)
Great room and view
Service (100%)
Location (100%)
100%
written by Maria
2026-02-03
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100%
written by Goodhue
2026-02-02
Parfait!
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Room (100%)
Parfait!
Cleanliness (100%)
Parfait!
Breakfast (100%)
Parfait!
Restaurant (100%)
Parfait!
Value for money (100%)
Parfait!
Service (100%)
Parfait!
Location (100%)
Parfait!
82%
written by Renato
2026-02-02
It was very good. The only point that we didn’t like was a bad smell in The room of my son
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Room (80%)
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Breakfast (100%)
Restaurant (80%)
Value for money (80%)
Service (60%)
Location (80%)
86%
Anonymous
2026-02-02
Wegen einer gesundheitlichen Einschränkung bin ich auf ein relativ ruhiges Ambiente angewiesen, ein ruhiges Zimmer, weil ich auch tagsüber immer wieder im Bett ruhen muss und beim Essen (Frühstück) einen Tisch in einer möglichst ruhigen Ecke, ohne Musik. Deshalb buche ich ein Hotel nie online sondern schreibe ein Mail. Auf mein erstes Mail kam keine Antwort, auf ein zweites ein Angebot ohne auf mein Anliegen einzugehen. Dafür brauchte es eine weitere Anfrage. Die Buchung würde ich deshalb höchstens mit einer 2 bewerten. Als wir dann ankamen, die Überraschung, dass am Hotel renoviert wird, für mich ein zünftiger Dämpfer. Ich hätte doch erwartet, dass man mir das vorgängig offen kommuniziert. Also auch dafür eine tiefe Bewertung. Das Personal war dafür sehr freundlich und zuvorkommend, hat sich bemüht, die Sache so gut wie möglich zu regeln. Gottlob war es auch nicht allzu arg mit dem Baulärm, aber zwischendurch eben doch recht störend. Für das Frühstück hatten wir jeweils einen Tisch reserviert. Das erste Mal hat es gut geklappt, das zweite Mal nicht, aber es gab noch einen entsprechenden Platz und das dritte Mal trotz Bestätigung nicht, der Tisch war besetzt. Das Personal war auch da sehr nett, aber das letzte Frühstück war für mich doch ziemlich unentspannt so.
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Room (100%)
Cleanliness (100%)
Die Mitarbeiter waren ausnahmsloss sehr freundlich.
Breakfast (80%)
Siehe unten beim Text.
Restaurant (80%)
Value for money (80%)
Siehe unten beim Text. (Baustelle!)
Service (60%)
In Anbetracht der Baustelle wurde das Preis-Leistungsverhältnis doch etwas strapaziert.
Location (100%)
100%
Anonymous
2026-02-02
It was a wonderful stay in Luzern. Thank you very much
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Room (100%)
It was lovely to be on the water, yet to be able to walk around the old town and we loved it
Cleanliness (100%)
Utterly lovely staff Not one bad vibe!
Breakfast (100%)
I appreciated their flexibility with my dietary requirements and the omelette was so delicious
Restaurant (100%)
Value for money (100%)
Although small it was sufficient though a larger gap between the beds would have been preferable as I stated I would be sharing with my son
Service (100%)
It was fair for the service and quality of the experience
Location (100%)
Immaculate
94%
Anonymous
2026-02-01
Sehr freundliches Personal, in allen Bereichen. Super Ausstattung in den Zimmern. Gerne wieder.
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Value for money (100%)
Service (80%)
Location (80%)
97%
written by Louis Marquis
2026-02-01
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Breakfast (80%)
un peu cher pour le choix
Restaurant (100%)
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93%
Anonymous
2026-02-01
Disappointed that breakfast not included in hotel tariff. This led is the leaving the hotel for breakfast. We also found menu choices confusing.
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Breakfast (80%)
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Service (80%)
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100%
written by Anne
2026-02-01
My mother and I had a wonderful time in Luzern and your hotel contributed to the success of our trip.
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Room (100%)
Cleanliness (100%)
Everyone from the front desk, to the woman leaving chocolate and the the staff in the breakfast room were friendly and helpful
Breakfast (100%)
We ordered à la Carte. Service was very good.
Restaurant (100%)
Delicious meal and lovely service.
Value for money (100%)
Service (100%)
We will stay again!
Location (100%)
The cleaners did a great job
97%
written by Amanda Hall
2026-01-31
Our stay was excellent from every aspect. We did get a surprise the first day when we realised there was a person on scaffolding outside the window opposite our bathroom area. They must have got one too as plastic was later put up. Fortunately it was too cold to use the balcony as door handles had been removed. Early access to our room was greatly appreciated after 36 hours of travel.
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Room (100%)
Very central to bridges crissings, railway, buses and many restaurants close by.
Cleanliness (100%)
All staff were friendly, helpful and spoke good English which was wonderful.
Breakfast (100%)
We thought that it was expensive in the conversion to AUD but the choice was amazing, something for everyone and all fresh and tasty.
Restaurant (100%)
Delicious and beautifully presented
Value for money (100%)
Our suite overlooking the water was superb. Would love to see outlook in sunshine next time.
Service (80%)
Location (100%)
Spotless
100%
written by Alex
2026-01-31
Hermoso hotel, con la mejor ubicación en lucerna, las vistas desde la habitación increíbles
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Room (100%)
La mejor ubicación en lucerna
Cleanliness (100%)
Staf muy amable, tanto en recepción, como en el restaurant y el personal de limpieza
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Excelente habitación, muy cómoda, la vista inmejorable
Service (100%)
Location (100%)
95%
written by Janser
2026-01-30
Best Place to stay in Lucerne
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Value for money (100%)
Service (60%)
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96%
Anonymous
2026-01-30
Nous connaissons l'établissement et l'apprécions.
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Salle de bains quand même un peu exiguë
Service (80%)
Location (100%)
97%
written by Katharina Schläpfer
2026-01-29
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96%
written by Nada Makki
2026-01-29
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90%
written by leblanc dailleux
2026-01-28
Nous venons régulièrement, c'est toujours un plaisir.
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Cleanliness (100%)
Breakfast (80%)
Tarification mal expliquée, uniquement à l'oral. Je n'aurais pas choisi le forfait si j'avais eu la carte entre les mains. Mais très bon produits, et service rapide.
Restaurant (100%)
Value for money (80%)
chambre petite pour deux, pas vraiment de place pour mettre les valises et les sacs. Mais toujours agréable.
Service (80%)
Location (100%)
83%
Anonymous
2026-01-28
Sehr schönes Hotel, für Geschäftsreisen bzw. nur für Übernachtungen zu teuer. Für privaten Anlass sehr gediegen, man muss Gesamtpacket nutzen.
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Lage direkt an der Reuss
Cleanliness (100%)
Breakfast (60%)
exklusives Frühstück, Preis eher hoch
Restaurant (100%)
Value for money (80%)
Gewünscht Dusche anstelle Badewannen-Dusche
Service (60%)
stolzer Preis für ein eher kleines Zimmer
Location (100%)
97%
written by Gsell
2026-01-27
À refaire
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Room (100%)
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Breakfast (100%)
Top!
Restaurant (100%)
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Service (80%)
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97%
Anonymous
2026-01-27
Eine Hotelperle in Bestlage mitten in Luzern mit ausgezeichnetem Service, köstlichen Speisen und einem außergewöhnlich freundlichen und gut qualifiziertem Personal.
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Service (80%)
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96%
written by Craig Edwards
2026-01-27
Lovely hotel, in a great location. Will definitely stay there again one day
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Service (80%)
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100%
written by Ingrid & Markus
2026-01-27
Seit vielen Jahren kommen wir immer wieder ins Balance und es ist immer eine Freude in diesem Haus zu sein. Es hat eine gute Ambiance, strahlt eine innere Schönheit aus und vor allem ist das ganze Personal perfekt. Freundlich, hilfsbereit, zuvorkommend. Wir kommen immer wieder.
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Room (100%)
Top Lage in der Stadt Luzern.
Cleanliness (100%)
Seit vielen Jahren sind die Angestellten immer ein Highlight im Balance. Alle perfekt freundlich und zuvorkommend. Alles wird gemacht, dass sich der Gast gut fühlt.
Breakfast (100%)
Restaurant (100%)
Sehr schöne Bar mit gutem Service.
Value for money (100%)
Schönes Zimmer mit allem was es braucht um zu geniessen.
Service (100%)
Location (100%)
Alles immer sehr sauber.
100%
Anonymous
2026-01-27
Fuer uns perfekt
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Wenn wir in Luzern kommen ist Hotel Des Balances unser Ziel. Hotel , Service und Personal sind perfekt.
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97%
Anonymous
2026-01-27
Es gefällt uns bei ihnen
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Room (100%)
Altstadt, an der Reuss
Cleanliness (100%)
Sehr freundliches Personal
Breakfast (100%)
R
Restaurant (100%)
Gutes Essen
Value for money (100%)
Sehr sauber.
Service (80%)
Location (100%)
80%
Anonymous
2026-01-27
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Room (80%)
Cleanliness (80%)
Breakfast (80%)
Restaurant (80%)
Value for money (80%)
Service (60%)
Location (80%)
100%
written by Raoul Oberson
2026-01-26
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100%
Anonymous
2026-01-26
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97%
Anonymous
2026-01-26
It was a very nice hotel with good location, I would like to return back when I'm in Luzern
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Value for money (80%)
It wasn't a suit size as we expected but, except for that it was very good.
Service (100%)
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96%
Anonymous
2026-01-26
Sehr guter Eindruck. Hervorzuheben ist der Barkeeper (der langjährige Mitarbeiter). Er sieht alles, ist sehr freundlich und arbeitet sehr speditiv. Es ist eine wahre Freude ihm bei der Arbeit zuzuschauen. Er liebt seine Arbeit.
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94%
Anonymous
2026-01-26
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100%
Anonymous
2026-01-26
Our experience at this wonderful hotel was amazing! It was our first stop after a long travel day, and we truly could not have asked for anything else. The hotel itself was gorgeous and charming, the location was perfect within walking distance to everything we wanted to do, and the staff was beyond great. They were all so kind, willing to do whatever we needed, and very responsive. We had a wonderful experience at this hotel and would most definitely stay here again anytime!
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Room (100%)
Perfect location! Easy to walk to everywhere we needed to go.
Cleanliness (100%)
Top notch staff! Everyone was beyond kind and we loved every aspect!
Breakfast (100%)
Really good.
Restaurant (100%)
Really good!
Value for money (100%)
Our room was beautiful, very clean, and had everything we needed. We love the fact that there was an ice machine right outside our room. For those of us from the states, we really appreciate this.
Service (100%)
Great experience from beginning to end.
Location (100%)
Very clean!
92%
written by Pavel
2026-01-25
A very cozy and pleasant hotel. I really liked that before our arrival, the staff explained in detail how to best get there by car. This was very helpful.
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Room (60%)
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It was clear to us that the room was being cleaned by two people. One day, the bed linen was always neatly made, the nightgown neatly folded. Another day, the bed linen was always simply changed and lay on the bed, the nightgown lay next to it on the table, and one day it even fell on the floor.
100%
written by van Grevenstein
2026-01-24
Zentral, aber dennoch ruhig, schönes historisches Ambiente. Sehr saubere Zimmer, höfliches und äusserst zuvorkommendes Personal. Wunderbares Restaurant und hervorragendes Frühstück - das beste Angebot, das wir bis jetzt gesehen haben.
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Breakfast (100%)
Das beste Frühstück, das wir bisher in einem Hotel hatten!
Restaurant (100%)
Schade, dass man bei der Reservierung nicht zwischen dem "eigentlichen" Restaurant und der Bar wählen konnte. Die Atmosphäre in der Bar ist einfach eine andere. Dennoch: Die Mitarbeiter waren sehr freundlich, wir durften auch den Platz wechseln, weil es am Fenster zu kalt war (Luftzug). Das Essen war 1A und wir kommen sehr gerne wieder.
Value for money (100%)
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100%
Anonymous
2026-01-24
Sehr geehrte Damen und Herren, wir kommen seit Jahren während des Klavierfestivals zu Ihnen ins Balance fürs Essen und Schlafen. Das sollte hoffentlich eine genügende Bestätigung sein, dass wir sehr zufrieden sind mit Ihren Leistungen? Viele herzliche Grüsse Elisabetta Buetti
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97%
written by Barbara
2026-01-23
Sehr angenehmer Aufenthalt. Wir kommen gerne wieder!
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Value for money (100%)
Schöne Einrichtung, toller Blick auf den Fluss
Service (80%)
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