लुत्सर्न शहर के हृदय-स्थल में आकर्षण और उत्कृष्टता

सुन्दर नज़ारों के साथ एक सुखद अनुभव। हमारे 4-सितारा होटल में हार्दिक आतिथ्य और आरामदायक विलास के लिए तैयार रहिए। आधुनिक डिज़ाइन जो ऐतिहासिक भवनों की मोहकता से मेल खाता है। इस खास माहौल में हम आपको सुस्वादिष्ट भोजन और हमारी व्यक्तिगत सेवा प्रदान करते हैं। आएं और सुकून पाएं - होटल डेस बैलेंसस (Hotel des Balances) में आपका स्वागत है।

हमारे रूम

एक व्यक्ति के लिए डबल रूम एक व्यक्ति के लिए डबल रूम

हमारे ये डबल रूम आपके लिए बेहद ही आरामदायक हैं। व्यवसायियों और सेमिनार के प्रतिभागियों के लिए आदर्श


रूम अभी बुक करें
सुपीरियर डबल रूम सुपीरियर डबल रूम

हमारे आधुनिक डिज़ाइन वाले सुपीरियर डबल रूम में आपको मिलती है ऐसी शांति और आराम, जिसकी आप केवल कल्पना कर सकते हैं।


रूम अभी बुक करें
जूनियर सुइट जूनियर सुइट

हमारे मनमोहक और बड़े आकार के जूनियर सूइट्स की बालकनी से दिखाई देने वाला रयूस नदी और एल्प्स के पहाड़ों का मनोरम नज़ारा आपको आश्चर्यचकित कर देगा।


रूम अभी बुक करें
सुइट सुइट

हमारे विशेष सुइट्स के अलग-अलग लिविंग और बेड रूम, व्हर्लपूल, बालकनी और उनसे दिखने वाला अलौकिक सौंदर्य आपकी संपूर्ण इच्छाओं को पूरा कर देगा।


रूम अभी बुक करें
रोमांटिक सुइट रोमांटिक सुइट

झिलमिलाते तारों से भरे आकाश के नीचे सच्चे रोमांस का एहसास और शानदार दृश्यों के बीच बड़े बाथ टब का आनंद लें।


रूम अभी बुक करें
रेटिंग रेटिंग

हमारे मेहमानों की संतुष्टि उनकी समीक्षाओं से झलकती है। 15 पोर्टल्स पर, लगभग 6145 मेहमानों ने होटल डेस बैलेंसस (Hotel des Balances) में अपने ठहरने के अनुभव की रेटिंग की है - हमने 91% ग्राहकों को संतुष्ट किया है। यह हमारे लिए खुशी की बात है और इसके लिए हम अपने ग्राहकों का दिल से धन्यवाद करते हैं!

अतिरिक्त

Pflege
सौंदर्य प्रसाधन
L’Occitane के कॉस्मेटिक उत्पादों के रूप में प्रोवेंस के फूलों की खुशबू आपका इंतजार कर रही है।
Coffee
कॉफी और चाय
जब आप चाहें इसका आनंद लें: आपके कमरे में चाय और कॉफ़ी बनाने की मशीन लगी है।
Karten
गेस्ट कार्ड
लुत्सर्न शहर (जोन 10) में बस की सवारी मुफ्त।

रेस्तरां एवं बार

रेस्तरां रेस्तरां

हमारे हेड शेफ एंडी फ्लुरी और उनकी टीम के बनाए गए स्वादिष्ट पकवान खानेवालों को दीवाना बना देते हैं। उनके फ्रांसीसी-मेडिटेरेनियन पकवानों का अनोखा स्वाद और विविधताएं आश्चर्यचकित कर देने वाली हैं। गॉल्ट मिलौ सिस्टम पर 14 अंकों की रेटिंग के साथ के ये उत्कृष्ट हैं। हमारा रेस्तरां प्रतिदिन सुबह 7:00 बजे से रात 12:30 बजे तक खुला रहता है।


टेबल रिज़र्वेशन
बार एवं लाउंज बार एवं लाउंज

हमारे आरामदायक और स्टाइलिश बार एवं लाउंज, हमारे मेहमानों के मिलने की पसंदीदा जगह हैं। लुत्सर्न निवासी भी यहाँ आना पसंद करते हैं और एक बेहतरीन पेय या भोजन का आनंद लेते हैं। हमारा बार और लाउंज प्रतिदिन सुबह 07:00 से रात 12:30 तक खुला रहता है।

छत छत

क्या मनोरम नज़ारा है: आप मंद-मंद बहते रयूस नदी के पानी को देख रहे हैं। सामने की तरफ विश्व प्रसिद्ध कप्पेल पुल, उसके पीछे झील और स्वप्न-सरीखी पर्वतमाला। हमारी छत पर आपका स्वागत है!

नाश्ता नाश्ता

ताजे स्वादिष्ट व्यंजनों वाला हमारा नाश्ता बुफ़े से दिन की आदर्श शुरुआत होती है। स्वास्थ्य से लेकर प्रचुर स्वाद तक, हर प्रकार की पसंद के लिए कुछ न कुछ होता है। हमारे साथ आप शांति से भोजन का आनंद ले सकते हैं।

स्थान और शहर

प्रसिद्ध पर्यटन स्थल, लुत्सर्न झील और आस-पास के पहाड़ लुत्सर्न में आपके प्रवास को यादगार अनुभव बनाते हैं। बात चाहे संस्कृति जानने, खरीदारी करने, प्रकृति से रूबरू होने, भ्रमण करने, रोमांच या मनोरंजन करने की हो - हम सहर्ष आपकी चुनाव में मदद करते हैं, आपके अनुसार खास तौर पर एक प्रोग्राम तैयार करते हैं और आपको अपना सुझाव देते हैं।

विशेषताएं

रेटिंग

The satisfaction of our guests finds expression in their ratings.
15408 guests across 13 portals have rated their stays at the Hotel des Balances – giving a guest satisfaction rate of 92%.
We're naturally delighted and duly grateful!

Summary
Reviews

Categories

Room (90%)
Location (98%)
Cleanliness (96%)
Service (96%)
Price (85%)
Breakfast (89%)
Restaurant (92%)
Bar (93%)
Conference / Banquet (89%)

Portals

93%
Customer Alliance
(11457 Reviews)
92%
Google
(1543 Reviews)
91%
Booking.com
(1325 Reviews)
90%
Logitravel
(1277 Reviews)
94%
Hotels.com
(472 Reviews)
94%
Expedia
(313 Reviews)
89%
Agoda
(189 Reviews)
98%
Facebook
(165 Reviews)
85%
HolidayCheck
(60 Reviews)
83%
Hotel.de
(26 Reviews)
94%
Yelp
(15 Reviews)
100%
Travelocity
(5 Reviews)
86%
Orbitz
(4 Reviews)
90%
Zoover
(3 Reviews)
98%
Atrapalo
(2 Reviews)
75%
Despegar.com
(2 Reviews)
91%
HRS
(1 Reviews)
94%
Hotelreservierung.de
(1 Reviews)
80%
Petit Futé
(1 Reviews)
96%
written by Barb Boutin
2025-06-14
Overall the hotel was perfectly located. Didn’t like the bathroom set up and the AC could be better.
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Room (100%)
Cleanliness (100%)
Breakfast (no review)
Restaurant (no review)
Value for money (80%)
Room was beautiful but did not like the openness of the bathroom to the bedroom
Service (100%)
Location (100%)
100%
written by Markus
2025-06-14
The hotel was perfect! Definitely recommend!
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Room (100%)
Perfectly licated
Cleanliness (100%)
Staff was great
Breakfast (100%)
Breakfast was great
Restaurant (100%)
Dinner was awesone
Value for money (100%)
We had a wonderful time! The room was beautiful and perfectly located, the service was great and the restaurant was awesome! I would highly recommend this hotel and we will be back!
Service (100%)
Beautiful hotel
Location (100%)
Very clean
100%
written by Edward
2025-06-14
We were very happy
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Room (100%)
Central, perfect for us
Cleanliness (100%)
Quite
Breakfast (100%)
All inclusive
Restaurant (100%)
Value for money (100%)
Spacious great amenities
Service (100%)
Location (100%)
Very
100%
written by Alexa Graf
2025-06-13
I loved this hotel. Ut was in a very charming area of town and the rooms were wonderful. The views from the rooms are incredible. Everything was very elegant.
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Room (100%)
Perfect location for exploring the sites. The hotel is in a very charming part of town.
Cleanliness (100%)
Breakfast (100%)
The staff was very friendly.
Restaurant (100%)
Value for money (100%)
The room was beautiful and nicely decorated. I could stay there longer.
Service (100%)
The hotel was expensive but worth it.
Location (100%)
The people were so great about cleaning our room.
100%
Anonymous
2025-06-13
Lovely
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Excellent
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
96%
Anonymous
2025-06-13
A wonderful treat…my room was superb.
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Room (100%)
Perfect
Cleanliness (100%)
Very helpful
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Quiet and comfortable with a beautiful view. Instructions in English on how to use the heating/cooling panel would be helpful - leaving the doors open overnight only filled the room with insects.
Service (80%)
Location (100%)
Excellent
90%
Anonymous
2025-06-12
Good
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Room (100%)
Cleanliness (100%)
Great staff!!
Breakfast (60%)
Too expensive
Restaurant (100%)
Value for money (100%)
Clean and tidy . A little small
Service (80%)
Location (100%)
100%
written by Kareem
2025-06-12
Very nice, clean rooms. Staff was exceptional and location was great. My only negative is that the walls are thin and can hear the chitter chatter from the hallways a bit too much. Otherwise a fantastic stay with excellent service
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Room (100%)
Cleanliness (100%)
Staff was absolutely superb. I believe the names were Diana and Juliana. They were extremely helpful all throughout our stay.
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
written by SC
2025-06-12
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Beautiful room with a beautiful view!
Service (100%)
Location (100%)
88%
Anonymous
2025-06-11
more details
Room (100%)
Cleanliness (80%)
Great chek-up during the first week. Btu no check-up during the second week. Sometimes the coffee tray was not refilled during the second week.
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Only see other building from the windows
Service (80%)
Location (100%)
100%
Anonymous
2025-06-11
We loved our stay here and hope to return one day to your beautiful property!
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Most beautiful view!
Service (100%)
Location (100%)
97%
written by Ulrike
2025-06-11
Angenehm freundlich und bescheiden- der Ort lässt für sich sprechen und drängt sich nicht auf. Luzerner Understatement? Hat mir sehr gut gefallen. Häufig sind teure Grand Hotels unpersönlich und abweisend- hier wurde beinahe familiäre Wärme ausgestrahlt. Danke an das Team- die phänomenale Lage tut ihr übriges.
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Service (100%)
Location (100%)
100%
Anonymous
2025-06-10
Your beautiful hotel went to the trouble of sending an article I left behind. This is superior service. Thank you for a pleasant memory in your beautiful hotel and staff!
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Room (100%)
Undeniable beautiful resort locale. Loved the soothing and relaxing river appeal
Cleanliness (100%)
Every detail and kindness was offered
Breakfast (100%)
Everything we wanted and more
Restaurant (100%)
Excellent cuisine. We had the shrimp.
Value for money (100%)
Beautiful view and decor. We had everything we needed
Service (100%)
Location (100%)
100%
Anonymous
2025-06-10
Excellent spot in an amazing city with great views, food, and staff.
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
82%
Anonymous
2025-06-10
Very good. Great location with very good service. My only major complaint is that the shower in the room was extremely small.
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Room (100%)
Cleanliness (80%)
Pretty much everyone was friendly and helpful
Breakfast (80%)
Food and service were very good but a bit expensive
Restaurant (60%)
Bartender not very friendly
Value for money (80%)
The room was great except for the shower which was very small
Service (80%)
Location (100%)
60%
Anonymous
2025-06-10
Understand that is an old building bit falcilities are not maintained not worth the money
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Room (60%)
Cleanliness (40%)
Recepción ñor friendly
Breakfast (80%)
Restaurant (60%)
Value for money (60%)
Update the rooms
Service (40%)
Location (100%)
95%
written by romeo
2025-06-10
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (100%)
100%
Anonymous
2025-06-09
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
97%
written by Courtney DeVane
2025-06-08
We love Des Balances. This was our second stay and if we can, we love to come back again and again. We love the location, the accommodations, the bar and views. The staff have all been fabulous.
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Room (100%)
Cleanliness (100%)
Staff is wonderful! Patrick at the bar is special!
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
100%
Anonymous
2025-06-08
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Excellent variety on the buffet and hot made to order eggs omelettes and pancakes. Very tasty
Restaurant (100%)
Excellent menu
Value for money (100%)
Beautiful view from balcony of room
Service (100%)
Location (100%)
90%
written by Lary Simon
2025-06-08
Very good hotel. See shower comment above.
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (60%)
Bathroom shower is not worthy of the hotel. Terrible.
Service (80%)
Location (100%)
84%
Anonymous
2025-06-07
The location was great and Lucerne is a beautiful city. Honestly, we'd probably stay at a different location on subsequent visits.
more details
Room (100%)
Great location, great views.
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (60%)
Although advertised to have air conditioning, it did not work the entire stay. We had to open the windows instead and since it was rainy and humid, one of us ended up catching a cold. The shower was awkward and uncomfortable.
Service (60%)
We have stayed in nicer places for same or less money.
Location (100%)
97%
Anonymous
2025-06-07
This hotel exceeded our expectations. Location was ideal; view was amazing. And we were delighted with the restaurant and bar. Could not ask for a better hotel. We will be back! Thank you.
more details
Room (100%)
Close to everything but quiet.
Cleanliness (100%)
Tremendously helpful staff.
Breakfast (100%)
Food and service were excellent. Friendly, helpful and high quality!
Restaurant (100%)
Bartender was tremendous. Went out of his way to help me get my drinks to our room. Thank you!
Value for money (100%)
Wonderful room! Beds are amazing. View was divine.
Service (80%)
A bit pricey but by Swiss standards reasonable.
Location (100%)
Everything was spotless.
100%
written by Mike Malley
2025-06-06
Very easy and convenient
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Room (100%)
Super convenient
Cleanliness (100%)
Super staff
Breakfast (100%)
Best breakfast of our trip
Restaurant (100%)
Loved the staff
Value for money (100%)
Very well equipped
Service (100%)
Location (100%)
All perfect
100%
Anonymous
2025-06-06
Top notch, high class, attention to detail. We felt so pampered & taken care of.
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Fantastic!!!
Service (100%)
Location (100%)
96%
written by Sarah
2025-06-06
more details
Room (100%)
Great location. Easy to explore town. Lovely views from room.
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
View was excellent.
Service (100%)
Location (100%)
90%
written by Ralph Gilson
2025-06-05
We loved the room and the view. The issues with air conditioning, the trash and my laundry marred the experience. The couple we traveled with also had issues with the air conditioning.
more details
Room (80%)
Perfect view facing the river!
Cleanliness (100%)
Everyone was very professional and friendly.
Breakfast (100%)
Excellent presentation and selection.
Restaurant (100%)
Great wait staff, and bar staff. Food was excellent.
Value for money (80%)
The view was outstanding, but the air conditioning doesn't work and leaving it at the minimum setting does nothing to cool the room.
Service (60%)
The issue with the air conditioning, waste basket and an issue with the laundry precluded me from giving you a 5. I submitted my laundry, and it was done the same day as promised, but there was someone else's underwear in my order when it came back. I gave it to the front desk attendants. I expect better from a hotel like yours. We stayed at the Victoria Jungfrau and didn't have one single issue.
Location (100%)
The room was exceptionally clean, as was the bathroom. But housekeeping didn't empty the bathroom waste basket. I had to ask the front desk to do that.
97%
Anonymous
2025-06-05
Excellent experience overall. We love this hotel and will definitely be back!
more details
Room (100%)
Great location by the water, center of town. Can walk everywhere.
Cleanliness (100%)
Staff is very friendly, helpful and professional.
Breakfast (100%)
Delicious good. Great service.
Restaurant (100%)
We had dinner as well in the restaurant the food was excellent, so was the service. We had a table out on the terrace with a water view. Simply divine!
Value for money (100%)
Room is a bit small but had a nice view and was very clean. Great bathroom products by L’Occitaine!
Service (80%)
Location (100%)
80%
Anonymous
2025-06-04
positive. the construction was the biggest issue. Realizing it was out of the hotel's control I do feel we should have been made aware when making the reservations. The noise from the condenser was on until 10 pm the first night we stayed at the hotel
more details
Room (80%)
Cleanliness (80%)
Breakfast (60%)
Restaurant (100%)
Value for money (80%)
Service (80%)
the construction noise and scaffolding were very disturbing. An unfortunate and unpleasant consequence
Location (100%)
96%
written by Ca henry
2025-06-04
We enjoyed our stay
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
88%
Anonymous
2025-06-04
Having stayed in previous years I can say the restaurant has dropped considerably. While the breakfast has maintained its high standards, dinner was mediocre and way over priced! The food was no better than a street cafe and the prices reminded us of fine restaurants. I ordered the steak and lobster. Both items were far smaller than one would expect for the price and the lobster portion was a joke.
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (80%)
Service (60%)
Location (100%)
94%
Anonymous
2025-06-04
Beautiful hotel in an awesome location. Loved the balconies and used them daily. The restaurant was perfect. Delicious unique food and wonderful staff! Very much enjoyed our stay!
more details
Room (100%)
So close to everything, very walkable!
Cleanliness (60%)
Answered questions but not overly friendly.
Breakfast (100%)
Loved the outdoor dining. Bar and wait staff very friendly.
Restaurant (100%)
Value for money (100%)
Loved the room and balconies!
Service (100%)
Location (100%)
We broke a glass and staff came immediately to clean up.
90%
Anonymous
2025-06-03
more details
Room (100%)
Perfect location close to everything.
Cleanliness (100%)
The staff was wonderful. The front desk ladies helped us so much when our luggage didn't make it on our plane. The wonderful server for breakfast was so sweet and always went above and beyond.
Breakfast (100%)
So many great options and all the ones we had were delicious.
Restaurant (40%)
Hmmm only meal we didn't love out of all our meals in Lucerne. The flavor was flat and the steak ordered Medium was actually quite rare.
Value for money (100%)
The room was so clean and so beautiful.
Service (100%)
Worth every penny.
Location (100%)
Incredibly clean!
97%
Anonymous
2025-06-03
War toll, komme jedes Jahr nach Luzern und das Des Balances ist einfach super!
more details
Room (100%)
Beste Lage für Luzern
Cleanliness (100%)
Breakfast (100%)
Waren eine riesen Gruppe, konnten À la Carte bestellen und hat alles super und zügig funktioniert
Restaurant (100%)
Value for money (100%)
Sehr sauber, tolle Aussicht!
Service (80%)
Location (100%)
82%
written by Thomas Graf
2025-06-03
more details
Room (100%)
Cleanliness (100%)
Breakfast (60%)
35 Fr. für das Buffet ist hoch.
Restaurant (100%)
Value for money (60%)
Zimmer und Bad waren für den Preis zu klein.
Service (60%)
Location (100%)
90%
Anonymous
2025-06-03
tolles Haus zentrale Lage freundliche Reception und freundliche Service
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Room (100%)
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Breakfast (60%)
etwas unkonzentrierte Mitarbeiter, mussten zwei mal nachfragen was wir bestellt hätten
Restaurant (100%)
Value for money (80%)
unser Zimmer war schon sehr eng. Eine der Personen hätte lieber eine richtige Dusche gehabt anstatt eine Badewannendusche (Alter der Person)
Service (80%)
Location (100%)
68%
written by Cuppoletta
2025-06-03
Une bonne expérience, mais pour ce prix il faut vraiment soigner le détail: La chambre avec le paquet romantique c’était trop basique pétales de rose vraiment de mauvaise , le lit avec des cheveux des clients précédents au les personnel, le petit sachet en plastique pour la bouteille des champagne que mouille sur la surface.
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Room (40%)
Cleanliness (80%)
Breakfast (60%)
Restaurant (60%)
Value for money (80%)
Service (60%)
Location (100%)
Dans le lit il y avait des cheveux des clients précédents
92%
written by Tom M
2025-06-02
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Room (80%)
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Breakfast (60%)
Restaurant (60%)
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Service (80%)
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100%
written by Hodges
2025-06-02
Wonderful experience, wish we could have stayed longer.
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Room (100%)
Amazing location!
Cleanliness (100%)
Very helpful, we arrived early, staff stored our bags, so we could explore town. ❤️
Breakfast (100%)
Excellent
Restaurant (60%)
Value for money (100%)
Beautiful room, what a view, very comfortable.
Service (100%)
Location (100%)
73%
Anonymous
2025-06-01
Pleasant - great location, balcony & terrace. Not amazing though. Shame about the building work.
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Room (100%)
Excellent. Steps at the entrance aren’t easy with suitcases however.
Cleanliness (60%)
Reception could have been warmer given it was our honeymoon - we’d come from a hotel in Grindelwald who were very friendly so we noticed the difference straightaway. It felt quite automatic
Breakfast (60%)
We paid extra for the breakfast in advance not realising you could just have the buffet which meant we could have anything but actually these things like eggs etc are a given as part of breakfast anywhere else - & not extra so we felt a bit cheated
Restaurant (60%)
Value for money (60%)
There was building work going on & a sewage smell occasionally particularly when we first arrived in our room. It was a good size with lovely view & balcony
Service (60%)
We appreciate Switzerland is expensive
Location (100%)
Seemed clean & housekeeping were friendly & efficient
100%
Anonymous
2025-05-31
Wonderful location and a wonderful view
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Breakfast (60%)
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96%
Anonymous
2025-05-31
Fantastic location and beautiful view. Favorite spot in Switzerland.
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Breakfast (60%)
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Service (80%)
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65%
Anonymous
2025-05-31
Very disappointing given it was a significant effort to make our way to Lucerne and were looking forward to unwinding and enjoying the location.
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Room (100%)
thankfully there was lots to do close/outside the hotel as we were disappointed to spend our night in the hotel
Cleanliness (100%)
redeeming factor
Breakfast (20%)
Restaurant (100%)
Value for money (20%)
No indication of any construction activities were provided. Room with old town view had essentially a view of scaffolding and construction fabric. This was also coupled with renovations on the interior of the building, again not detailed prior to booking. These details should be provided before booking, especially with the reputation and price of the rooms being provided here.
Service (20%)
disclose information to potential guests before allowing them to book such expensive rooms. Both city construction that impacts the stay as well as interior improvements
Location (100%)
100%
written by Christiane
2025-05-30
Excelente ubicación! Habitación muy cómoda
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88%
Anonymous
2025-05-30
Location and staff are the best part of the hotel, price was very high
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Room (100%)
Right in the middle of town, was great for walking everywhere
Cleanliness (100%)
Front desk staff was fantastic
Breakfast (20%)
Restaurant (100%)
Value for money (80%)
It was nice for a room in Europe
Service (60%)
You can include what looked like just an okay breakfast selection. We paid $1800USD for 3 night and couldn’t even get a cup of coffee. Not Good!!
Location (100%)
96%
Anonymous
2025-05-30
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90%
Anonymous
2025-05-29
Very good.
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Room (100%)
Recommend a balcony overlooking the river.
Cleanliness (100%)
Front desk staff was very helpful.
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
The room was very nice. The bed was uncomfortable.
Service (60%)
the hotel is very expensive.
Location (100%)
88%
written by Dr Stephen Baker
2025-05-29
Overall we enjoyed staying in your hotel. Breakfast and service excellent. Unfortunately it was the smallest bedroom we’ve ever stayed in.
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Room (100%)
Location superb.
Cleanliness (100%)
Staff very very good.
Breakfast (100%)
Breakfast excellent
Restaurant (100%)
Bar service very good
Value for money (60%)
The room was very small, the wardrobe was very small and the balcony almost impossible to sit on it was so small!
Service (60%)
Room too small!
Location (100%)
Room was perfectly clean. Our only complaint is that it was too small.
96%
written by Mitch Bernet
2025-05-29
Excellent overall experience. Could not have been better.
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Room (100%)
Great location. Very central to everything.
Cleanliness (100%)
Everyone was very friendly and helpful.
Breakfast (100%)
Service was great and the food options are very good.
Restaurant (100%)
Value for money (100%)
The room had a great view, and the housekeeping staff kept it very clean. Good size room as well.
Service (80%)
Not much different than other hotels, but still a bit pricey.
Location (100%)
Housekeeping staff was tremendous.
100%
Anonymous
2025-05-29
We had a lovely relaxing stay, enjoying excellent service that we never obsequious and in a wonderful suite where the views, of the Reuss and the Jesuit church will stay with us for a long time
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86%
written by Kirk
2025-05-28
Location was terrific to meet our needs. Staff were very helpful giving directions for sightseeing and activities. However, price for the hotel was surprisingly high.
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Breakfast (80%)
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Value for money (80%)
Service (60%)
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100%
written by Rodrigo Toledo
2025-05-27
Fantastic stay! Excellent location, welcoming staff, and spacious, spotless rooms. I would definitely recommend.
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88%
Anonymous
2025-05-27
We had a very nice stay in a great location thank you.
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Room (100%)
Great location close to the river and easy walking distance to everything
Cleanliness (80%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Would have been nice to be at the front. It was a bit noisy at the back of the hotel
Service (80%)
Location (100%)
92%
Anonymous
2025-05-26
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Breakfast (100%)
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Value for money (80%)
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100%
written by Linda Kirwan-Joseph
2025-05-26
Lovely hotel and setting. Easy walking distance to many sites shops and restaurants.
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Cleanliness (100%)
Staff always friendly and helpful
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
very clean and fabulous view
Service (100%)
Location (100%)
96%
Anonymous
2025-05-26
Me sentí muy bien atendida y mi estancia en Luzerna fue de lujo
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Lindisima vista. Muy cómoda y todos los amenities espectaculares. Solo la ducha muy pequeña
Service (80%)
La ubicación y el servicio lo valen pero es caro
Location (100%)
88%
Anonymous
2025-05-26
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Value for money (80%)
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64%
Anonymous
2025-05-26
Globalement déçue
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Room (80%)
Cleanliness (60%)
Breakfast (100%)
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Value for money (40%)
très petite, sombre, vue sur un mur devant lequel se trouvaient des échafaudages. Ne valait pas du tout son prix
Service (40%)
Location (100%)
90%
written by Jay Russell
2025-05-26
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Breakfast (60%)
Be able to order individual items. Have a Al Carte menu.
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
97%
Anonymous
2025-05-25
gerne immer wieder
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Breakfast (100%)
sehr gutes Essen und Bedienung und Terrasse direkt an der Reuss
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
90%
Anonymous
2025-05-25
We enjoyed our stay at the hotel, But the price is high and not justified
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Room (100%)
Cleanliness (100%)
Breakfast (80%)
We waited a long time for the buffet to be replenished, and the missing items were not always restocked. We waited a long time for the buffet to be replenished, and the missing items were not always restocked.
Restaurant (100%)
Value for money (100%)
Service (60%)
Location (100%)
77%
Anonymous
2025-05-24
Pleasant
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Room (100%)
Obviously, the construction hindered a bit for the location. But the actual location of the hotel is beautiful right on the lake.
Cleanliness (60%)
The day of our arrival and the person at the front desk could’ve been a little bit more friendlier. It seemed that she was rushing and trying to get things done. Also, the restaurant staff could’ve been a lot more friendlier and a lot more attentive.
Breakfast (80%)
Restaurant (60%)
Staff and servers not friendly
Value for money (80%)
Everything in the room was beautiful, the only problem we had is the tub was way too high. We actually had to hold onto something to get in and out of the tub. That’s pretty dangerous.
Service (80%)
Location (80%)
Magnificent!
85%
Anonymous
2025-05-24
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Breakfast (80%)
Restaurant (80%)
Value for money (80%)
Service (60%)
Location (100%)
100%
Anonymous
2025-05-24
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Breakfast (80%)
Restaurant (80%)
Value for money (100%)
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Location (100%)
100%
Anonymous
2025-05-23
Loved the view
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Room (100%)
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Breakfast (80%)
Restaurant (80%)
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96%
Anonymous
2025-05-22
Wonderful!
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Breakfast (80%)
Restaurant (80%)
Value for money (100%)
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77%
Anonymous
2025-05-22
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Room (80%)
Cleanliness (80%)
Breakfast (80%)
Restaurant (80%)
Value for money (60%)
La literie est dépassée et vieillissante!
Service (80%)
Location (100%)
100%
Anonymous
2025-05-22
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Breakfast (100%)
Restaurant (80%)
Value for money (100%)
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91%
Anonymous
2025-05-21
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Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (80%)
Room temperature feels warm e Room temperature gets warm in the middle of the night that wakes me up each time
Service (80%)
Arrived with shower gel half used already
Location (100%)
92%
Anonymous
2025-05-21
very nice, loved the view!
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Room (100%)
Cleanliness (80%)
Breakfast (80%)
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Service (80%)
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88%
written by Dr. ahmad almulla
2025-05-21
its great we enjoyed the stay and i stay in this hotel for third time and for sure i will be stay in it again if im in the area
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Room (100%)
exceptional location in the middle of every think and the lake infront of you
Cleanliness (100%)
they are very helpful in every think
Breakfast (100%)
very good
Restaurant (60%)
we get dinner but one of the order is not fresh they heated only?
Value for money (80%)
Service (80%)
its expensive comparing to other hotel same star
Location (100%)
room and restaurant are very clean
100%
Anonymous
2025-05-21
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Breakfast (100%)
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73%
Anonymous
2025-05-21
Gepflegtes Hotel, zuvorkommendes Personal, unkompliziert, tolle Lage.
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Room (80%)
Cleanliness (80%)
Breakfast (80%)
Welcome Drink und dass man auswählen konnte, welcher Drink es sein kann
Restaurant (100%)
Value for money (80%)
Service (60%)
Preis ohne Frühstück eher teuer
Location (60%)
100%
written by L Swift
2025-05-20
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Room (100%)
Cleanliness (100%)
Very helpful and friendly.
Breakfast (100%)
Restaurant (100%)
Outstanding!
Value for money (100%)
Comfortable bed and beautiful views!
Service (100%)
Location (100%)
88%
Anonymous
2025-05-20
Hotel is historic property with a great deal of character. Great location within Lucerne. Staff was very helpful and friendly.
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Room (100%)
Great location, walking distance to various restaurants, sites
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Service (60%)
Location (100%)
100%
Anonymous
2025-05-20
Alles top!
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Breakfast (100%)
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Value for money (100%)
Service (100%)
Location (100%)
100%
written by Christy D Vaughn
2025-05-20
Everything and everyone were wonderful!!
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Room (100%)
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Breakfast (100%)
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83%
Anonymous
2025-05-20
Hotel, amenities, location and staff are first class. Restaurant was poor overall and was very unhappy with the pacing of the meal and then ended up getting sick overnight. I will stay at the property again but will not eat at the restaurant.
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Room (100%)
Cleanliness (100%)
Breakfast (20%)
Pacing of the tasting menu was very slow, with large gaps between courses. Soup course was burning hot to touch and couldn't even eat it. Meal took 2 hours to get all courses. I also ended up getting food poisoning overnight and was sick in the morning.
Restaurant (100%)
Value for money (100%)
Great view and space.
Service (80%)
Location (100%)
100%
written by Jennifer Parker
2025-05-20
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100%
Anonymous
2025-05-19
Wonderful hotel
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Restaurant (100%)
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100%
written by Koray Sanchez
2025-05-19
Es war einer der schönsten Aufenthalte überhaupt für uns! Das Grundgefühl wenn man in euer Haus schreitet ist einfach warmherzig! Besonders in einer solchen Zeit wie jetzt ist das so viel wert! Alles traumhaft gewesen und unvergesslich????
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Room (100%)
Top Lage mit Sicht auf die Reuss!
Cleanliness (100%)
Wunderbare Herzensmenschen!!!
Breakfast (100%)
Ein traumhaftes Buffet! 5 Sterne!
Restaurant (100%)
Wir durften ihr Surprise Menü geniessen, ein Gaumenschmaus!!!
Value for money (100%)
Wundervoll eingerichtet & sauber!
Service (100%)
Wir haben eur unglaublich Grosszügigkeit unr Gastfreundschaft geniessen dürfen
Location (100%)
Kein Staubkorn ersichtlich! 1A!!
97%
written by Wendy Mangin
2025-05-19
Great location and accommodations
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Delicious.
Restaurant (100%)
Value for money (80%)
Would have preferred room to be cooler
Service (100%)
Location (100%)
100%
written by Nadia Wüthrich
2025-05-19
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Room (100%)
Cleanliness (100%)
Sie wahren alle sehr zuvorkommend!
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
94%
Anonymous
2025-05-18
Wir waren vollkommen begeistert und zufrieden, die Mitarbeiter waren alle super freundlich und zuvorkommend.
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Service (80%)
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100%
Anonymous
2025-05-18
Very positive
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95%
Anonymous
2025-05-18
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Breakfast (80%)
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96%
Anonymous
2025-05-18
Relaxing, enjoyable.
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Room (100%)
Cleanliness (100%)
Extra recognition to Dominic in the restaurant. She was exceptional.
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
100%
Anonymous
2025-05-18
Excellent
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Breakfast (80%)
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Value for money (100%)
More outlets for chargers
Service (100%)
Location (100%)
93%
written by Jyoti Kohli
2025-05-18
Excellent experience. Beautiful view from hotel rooms.
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Breakfast (60%)
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90%
Anonymous
2025-05-17
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Breakfast (80%)
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96%
Anonymous
2025-05-17
excellent loved it thank you
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Service (80%)
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94%
written by Leslie
2025-05-17
Wonderful stay in the beautiful city!
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Breakfast (100%)
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Value for money (80%)
Comfortable beds and bathroom. Nice touch to have the extra converter for our use. The balcony was delightful! The room arrangement could be more efficient as the club chair was in the way much of the time. Also, with having to dry your hair outside the bathroom, it might have been nice to have a dressing table with mirror.
Service (80%)
Location (100%)
100%
written by Jkg
2025-05-16
Beautiful hotel close to shopping and the essence of Lucerne.
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91%
written by Troyer
2025-05-16
Great
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Cleanliness (80%)
The gentleman at checkout made some errors and didn’t like being corrected
Breakfast (100%)
Restaurant (60%)
Service was slow. Reserved tables made it difficult to find seating.
Value for money (100%)
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100%
Anonymous
2025-05-16
Loved it. Would do it again.
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Breakfast (100%)
Best breakfast of our three week trip.
Restaurant (100%)
Expensive.
Value for money (100%)
Small but great and quiet.
Service (100%)
Location (100%)
97%
Anonymous
2025-05-15
As always absolutely excellent
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100%
written by Jeff
2025-05-15
Charming
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100%
written by Penny Cheah
2025-05-15
To be honest, I was worried before I arrived at the hotel as it is built in the 16th century. But it was such a delight when I arrived and stayed. The hotel was furnished with modern design, well lit, modern amenities. It was a lovely 3 nights, slept well, good food, great location, wonderful staff. Truly a great experience in a lovely town.
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Room (100%)
Location is perfect. At the old town where all the shops and attractions are just within walking distance.
Cleanliness (100%)
The staff is very pleasant and helpful. Especially Manuela from the breakfast dining.
Breakfast (100%)
The spread was lovely. Best breakfast I had at a hotel. Much better than a buffet.
Restaurant (100%)
The food was good.
Value for money (100%)
The room design is modern and clean. The bed is comfortable
Service (100%)
Good value.
Location (100%)
The room and other areas are clean
100%
Anonymous
2025-05-14
It was great!!
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Small but very clean and what a view!!
Service (100%)
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100%
Anonymous
2025-05-13
Juste magique
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