Webcam
Hotel des Balances | Weinmarkt | CH-6004 Luzern
T +41 41 418 28 28 | info@balances.ch | www.balances.ch
객실 지금 예약하기
Webcam
Hotel des Balances | Weinmarkt | CH-6004 Luzern
T +41 41 418 28 28 | info@balances.ch | www.balances.ch
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객실 지금 예약하기 테이블 예약

루체른의 중심에서 매력과 탁월함을

아름다운 풍광과 함께 향락을 경험하세요. 편안하고 고급스러운 4성 호텔이 여러분을 따뜻하게 맞이해 줄 것입니다. 현대적 디자인이 유서 깊은 저택의 매력과 어우러집니다. 특별한 분위기에서 세련된 요리와 개인 서비스로 여러분을 기쁘게 해드립니다. 도착과 함께 편안함을 느껴보세요 - 호텔 데 발랑스(Hotel des Balances)에 오신 것을 환영합니다.

객실과 스위트 룸 레스토랑과 바 둘러보기

객실

더블 룸 1인실 사용 더블 룸 1인실 사용

더블 룸을 1인실로 쾌적하게 사용하실 수 있습니다. 출장자와 세미나 참가자에게 이상적입니다.


객실 지금 예약하기
슈페리어 더블 룸 슈페리어 더블 룸

현대적 디자인의 슈페리어 더블 룸에서는 휴식과 고객이 원하시는 모든 편의를 누리실 수 있습니다.


객실 지금 예약하기
주니어 스위트 주니어 스위트

우아한 주니어 스위트는 넓은 공간, 그리고 로이스 강과 인상적인 알프스 파노라마의 멋진 전망을 즐길 수 있는 발코니로 여러분을 사로잡을 것입니다.


객실 지금 예약하기
스위트 룸 스위트 룸

넓은 거실과 별도 침실, 월풀, 발코니 그리고 환상적 전망을 갖춘 고급 스위트는 고객의 모든 니즈를 만족시킬 것입니다.


객실 지금 예약하기
로맨틱 스위트 룸 로맨틱 스위트 룸

환상적인 전망과 별이 쏟아지는 하늘을 감상할 수 있는 야외 욕조에서 로맨스 그 자체를 경험해 보세요.


객실 지금 예약하기
평가 평가

고객의 만족도는 리뷰에 반영됩니다. 약 6,145명의 고객이 15개 포털에서 호텔 데 발랑스(Hotel des Balances)에서의 체류를 평가하였고, 고객 만족도는 91%입니다. 높은 평가를 내려주신 것에 감사드립니다!

추가 제공

Pflege
케어 제품
프로방스의 향기가 록시땅 화장품 병에 담겨 여러분을 기다리고 있습니다.
Coffee
커피와 차
원하시는 시간에 언제든 즐기세요. 객실에는 커피/티 메이커가 비치되어 있습니다.
Karten
게스트 카드
루체른 시(Zone 10)에서 버스 승차가 무료입니다.

레스토랑과 바

레스토랑 레스토랑

호텔 최고의 요리사 안디 플루리(Andy Fluri)와 그의 팀이 크리에이티브한 요리로 여러분을 즐겁게 해드립니다. 프랑스풍의 지중해 요리는 특별한 향과 바리에이션으로 놀라움을 선사합니다. 고 미요(Gault Millau) 14점으로 탁월함을 인정받았습니다. 레스토랑은 매일 아침 7시부터 새벽 0시 30분까지 운영됩니다.


테이블 예약
바와 라운지 바와 라운지

아늑하고 세련된 바와 라운지는 손님을 위한 만남의 장소로 인기 만점입니다. 루체른의 현지인들 또한 이곳에서 고급 음료와 메뉴를 즐깁니다. 바와 라운지는 매일 아침 7시부터 새벽 0시 30까지 운영됩니다.

테라스 테라스

장관이 펼쳐집니다. 여러분은 한가로이 흐르는 로이스 강가에 앉아 있습니다. 앞에는 세계적으로 유명한 카펠교(Kappelbrücke)가, 뒤로는 호수와 환상적인 산악 파노라마가 펼쳐집니다. 테라스에 오신 것을 환영합니다!

조식 조식

신선한 재료로 만든 조식 뷔페는 하루를 시작하는데 이상적입니다. 건강식에서 푸짐한 메뉴까지 모든 취향에 맞춰드립니다. 천천히 미식을 즐기세요.

위치와 도시

루체른의 명소와 루체른 호수(또는 피어발트슈테터 호), 인근 산들이 여러분의 체류를 풍부한 경험으로 만들어 줄 것입니다. 문화, 쇼핑, 자연, 인근 소풍, 모험 또는 휴식 - 선택의 폭을 넓히고, 맞춤형 프로그램을 마련하며 현지인만 아는 정보를 드립니다.

루체른 관광 루체른 하이라이트 날씨

둘러보기

평가

The satisfaction of our guests finds expression in their ratings.
15946 guests across 13 portals have rated their stays at the Hotel des Balances – giving a guest satisfaction rate of 92%.
We're naturally delighted and duly grateful!

Summary
Reviews

Categories

Room (90%)
Location (97%)
Cleanliness (96%)
Service (96%)
Price (85%)
Breakfast (89%)
Restaurant (92%)
Bar (93%)
Conference / Banquet (89%)

Portals

93%
Customer Alliance
(11993 Reviews)
92%
Google
(1595 Reviews)
90%
Logitravel
(1277 Reviews)
90%
Booking.com
(1230 Reviews)
94%
Hotels.com
(491 Reviews)
94%
Expedia
(340 Reviews)
89%
Agoda
(189 Reviews)
98%
Facebook
(165 Reviews)
85%
HolidayCheck
(59 Reviews)
83%
Hotel.de
(26 Reviews)
94%
Yelp
(15 Reviews)
100%
Travelocity
(5 Reviews)
86%
Orbitz
(4 Reviews)
90%
Zoover
(3 Reviews)
98%
Atrapalo
(2 Reviews)
75%
Despegar.com
(2 Reviews)
91%
HRS
(1 Reviews)
94%
Hotelreservierung.de
(1 Reviews)
80%
Petit Futé
(1 Reviews)
97%
written by Amit Sood
2025-11-23
Overall experience was great, minimalist aesthetics which I loved, tastefully decorated, great restaurant and breakfast. Some people in the restaurant at breakfast not too friendly , though we are from Australia we are not Caucasians and felt the attitude towards us by some member of the team not all was not great and could see the difference.
more details
Room (100%)
Close to all the shopping, restaurants and train station
Cleanliness (80%)
Could improve in that area, be more smiling and welcoming at the reception desk for international tourists like from Australia.
Breakfast (100%)
Delicious options ,loved it
Restaurant (100%)
Value for money (100%)
Beautifully kept with the best amenities, luxurious feel
Service (100%)
Location (100%)
97%
written by Landerer
2025-11-23
Toll, hatte von der Webseite nicht den Eindruck, solch einen pulsierenden Ort anzutreffen ( auf der Webseite sollte mehr Fotos mit Menschen drauf …) Insofern war es eine Überraschung und alles bestens, Qualität des Essens sehr gut
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Freundlichkeit der Mitarbeiter war herausragend
Restaurant (100%)
Freundlichkeit und fachliche Kompetenz war ebenfalls hervorragend -
Value for money (80%)
Etwas über möbliert und das Volumen der Gardinen drücken den Raum ebenfalls. Die Kunst läge hier im Weglassen…
Service (100%)
Hatte einen Gutschein
Location (100%)
94%
Anonymous
2025-11-22
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Stil des Hotels, Lage, Personal, Einrichtung, Küche.
Service (100%)
Location (80%)
97%
Anonymous
2025-11-22
Sehr gut!
more details
Room (100%)
Nah am Bahnhof, direkt am Fluss: 10 von 10.
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Super Betten, gute Atmosphäre, guter Stil, sensationelle Aussicht!
Service (80%)
Auf der teuren Seite, aber eben auch sehr gut!
Location (100%)
80%
Anonymous
2025-11-22
Restaurant will continue to be a high recommendation but the hotel stay less so.
more details
Room (80%)
Cleanliness (80%)
Breakfast (100%)
Exquisite! Service level (including correction of wrong wine offered), food quality and presentation are best in class!
Restaurant (100%)
Friendly and talented
Value for money (40%)
Our bed broke one night, with one leg collapsed so my wife slept on a downslope! We notified the front desk the next morning but a remedy (move rooms) was only offered that evening the day before we checked out so we declined.
Service (60%)
Due to bed issue and tiny room (not suitable for a 2-person bed as their was very little room between bed and window; I stubbed my toe and badly hurt it in the middle of the night.
Location (100%)
100%
Anonymous
2025-11-22
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
written by Karyna
2025-11-21
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
97%
Anonymous
2025-11-21
Wir haben uns einfach wohl gefühlt
more details
Room (100%)
Tolle Aussicht auf die Reuss
Cleanliness (100%)
Breakfast (100%)
So viele kleine Schälchen
Restaurant (100%)
Gutes essen guter wein
Value for money (80%)
Leider ein kleines Zimmer erwischt
Service (100%)
Wir hatten einen Gutschein
Location (100%)
100%
written by EN
2025-11-20
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Room (100%)
Cleanliness (100%)
Staff were patient and friendly!
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
View of Matterhorn every morning is splendid. Room is clean and big too.
Service (100%)
Location (100%)
100%
Anonymous
2025-11-20
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
85%
Anonymous
2025-11-19
Très positive. (Ancien cilient)
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (80%)
Value for money (60%)
Service (80%)
Location (100%)
92%
Anonymous
2025-11-19
An sich wirklich ein sehr schönes Hotel an einem sehr schönen Ort. Super Location, Zimmer, Essen, Service. Allein die Preise könnten minimal niedriger sein
more details
Room (100%)
Sehr schön am Fluss
Cleanliness (100%)
Sehr sehr nett
Breakfast (100%)
Sehr große Auswahl
Restaurant (80%)
Etwas teuer
Value for money (100%)
Schön groß
Service (80%)
Preislich ginge es ggf. noch einen ticken günstiger
Location (100%)
Sehr sauber
96%
Anonymous
2025-11-18
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (80%)
Value for money (100%)
Service (100%)
Location (100%)
92%
Anonymous
2025-11-18
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (80%)
Value for money (80%)
Service (80%)
Location (100%)
100%
Anonymous
2025-11-18
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (80%)
Value for money (100%)
Service (100%)
Location (100%)
100%
written by Anna
2025-11-18
Wunderschönes Hotel. Das Personal ist sehr freundlich und hilfsbereit. Die Zimmer sind fantastisch. Das Essen ist einfach unglaublich köstlich
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
97%
written by Dr.Ionel Roman
2025-11-18
Perfect stay in a perfect place
more details
Room (100%)
Perfect in the old town
Cleanliness (100%)
Ideal
Breakfast (100%)
Very good idea with a small portions
Restaurant (100%)
Nice cuisine perfect we had an anniversary of our daughter
Value for money (100%)
Clean, neat and spacious
Service (80%)
Good
Location (100%)
Stunning
100%
Anonymous
2025-11-17
Great stay in a beautiful location.
more details
Room (100%)
Great location in the old town.
Cleanliness (100%)
All staff were welcoming and very pleasant.
Breakfast (100%)
Great range for breakfast
Restaurant (100%)
As I mentioned, we had a delightful Wedding Anniversary dinner.
Value for money (100%)
A beautiful view across to the Jesuit Church. The room was spacious and very well appointed.
Service (100%)
Location (100%)
Spotless in every way.
92%
Anonymous
2025-11-17
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (60%)
Next to elevator
Service (100%)
Location (100%)
80%
Anonymous
2025-11-16
Staff are very friendly and try their best to help you. However, sound proof of rooms are not good, also unprofessional service in restaurant which is really a shame.
more details
Room (100%)
Cleanliness (100%)
They’re super friendly!
Breakfast (20%)
I made reservation for 3 people, when I arrived the restaurant on time, a waiter took me to a table which only contained culinary for 2 people and say he will bring another culinary. It’s pretty unbelievable this happens in a Michelin recommend restaurant and I didn’t expect such unprofessional service. Also, we requested another table which next to window and can see the river view, but the waiter told us it’s booked by others, however, till the time we left the table was still empty for no one. Food is great but considering the service, I won’t go back nor recommend it to any of my friend.
Restaurant (100%)
Value for money (60%)
It’s better to tell guest and confirm if they want it or not when you offer turn-down service at check-in. I didn’t expect someone come in my room when my luggage is open and unpacked when I’m not in the room.
Service (100%)
Location (100%)
100%
Anonymous
2025-11-16
more details
Room (100%)
Cleanliness (100%)
Breakfast (20%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
91%
Anonymous
2025-11-16
Good!
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (60%)
Service was not good both times I went
Value for money (100%)
Service (80%)
Location (100%)
87%
Anonymous
2025-11-15
Very pleasant
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (80%)
Value for money (80%)
Service (80%)
Location (100%)
90%
written by Michael Hagmann
2025-11-15
Wir können es sehr empfehlen.
more details
Room (100%)
Cleanliness (100%)
Alle Mitarbeiter waren sehr zuvorkommend auch in der Bar
Breakfast (100%)
Restaurant (80%)
Value for money (80%)
Sehr gut möglich mit dem Rollstuhl ins zimmer zu kommen. Das zimmer ist etwa klein mit Rollstuhl. Vorallem da es noch einen Stuhl und Tischchen darin hatte. Es hatte auf beiden Seiten vom Bett Steckdosen was wir gut finden. Die Kaffeeauswahl war super haben wir so noch nie gesehen.
Service (60%)
367.80 CHF finden wir etwas viel für die Nacht.
Location (100%)
96%
Anonymous
2025-11-15
歴史ある建物の中に泊まれることは特別な経験になります。古さはありますが、水回りなどは新しく、とても清潔で、深いバスタブでゆっくり疲れを癒しながら、快適なベッドで休むことができました。
more details
Room (100%)
駅から近い
Cleanliness (80%)
Breakfast (100%)
種類は豊富で、新鮮な食べ物がならぶ
Restaurant (80%)
Value for money (100%)
十分すぎる広さがあり、水回り含めてとても清潔
Service (100%)
Location (100%)
朝食会場もスパも含めてどこも清潔
90%
Anonymous
2025-11-15
Exselent location, quite small room, good service. Thanks a lot.
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (80%)
Value for money (80%)
Service (80%)
Location (100%)
92%
written by Cindy Flanagan
2025-11-15
We had a great experience. We would definitely return and would recommend it to friends and family. Definitely a job well done!!
more details
Room (100%)
Location was great. We appreciated the proximity to the train station and to restaurants.
Cleanliness (100%)
Breakfast (80%)
Restaurant (80%)
Value for money (80%)
We loved the location, the higher end toiletries and the common space where we could gather with friends. We also appreciated the early check in. The only negative was the size of the bathroom, specifically the shower.
Service (80%)
Location (100%)
96%
Anonymous
2025-11-14
A wonderful but too short visit!
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (80%)
Value for money (100%)
Lovely and a beautiful view!
Service (80%)
Location (100%)
100%
written by Carla Vanlerberghe
2025-11-14
Kom je de eerst keer naar Luzern dan zit je met dit hotel op de juiste plaats. In de oude stad, dichtbij de winkels, dichtbij het meer, en dus dichtbij allerlei openbaar vervoer, trein, bus, boot, en een goede invalsbasis om de stad te verkennen. je hebt geen auto nodig om te verkennen.
more details
Room (100%)
was midden in de oude stad. het was ook het mooist beschilderd aan de buitenkant in die typische figuren van aldaar
Cleanliness (100%)
Breakfast (100%)
zeer vers
Restaurant (80%)
Value for money (100%)
De ramen konden aan de buitenkant worden verduisterd.
Service (100%)
Location (100%)
88%
written by Meier Marco
2025-11-14
more details
Room (80%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Die Matratzen sind durchgelegen, nicht mehr ideal!
Service (60%)
Location (100%)
71%
Anonymous
2025-11-13
Lage, Zimmer, Rezeption ok, sonst sehen Sie oben stehend
more details
Room (100%)
Ok
Cleanliness (60%)
Rezeption sehr freundlich und behilfsam
Breakfast (40%)
Nicht zum ersten Mal, hat es aufs neue nicht geklapt mit der Tischreservierung, trotz wir schon viele Jahren Ihr Restaurant besucht haben. Zu Folge habe ich gesagt es reicht, Reservierung storniert uns sonst wo ausgezeichnet gegessen. Einmal Probleme ist ok, jedesjahr das gleiche macht es nicht mehr interessant
Restaurant (80%)
Gerne Platz freihalten fuer Hotelgarste
Value for money (80%)
Vorhaenge fehlten am ersten Nacht, obschon die Rezeption Bescheid wusste. Douche ist regelmaessig kurzstundig kalt
Service (40%)
Preise anpassen
Location (100%)
Ok
100%
written by Harald S.
2025-11-13
Hotel mit Tradition, sensationeller Lage, professionellem und sehr freundlichem Personal eben: „schweizer Top-Gastronomie“
more details
Room (100%)
Wunderbarer Ausblick
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Ausstattung, Sauberkeit und Ausblick top !
Service (100%)
Location (100%)
????
100%
written by Arnulfo Mtz
2025-11-13
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
96%
Anonymous
2025-11-13
Séduit par le charme de l établissement, le classicisme et l élégance . Le personnel, attentif et bienveillant. Nous avons passé un très agréable séjour.
more details
Room (100%)
Échafaudage en vis à vis
Cleanliness (100%)
Top
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Un peu juste pour faire le tour du lit
Service (100%)
Location (80%)
Top
92%
written by Nadia
2025-11-13
Lovely hotel with friendly staff
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
We could hear some noise from the adjacent rooms
Service (80%)
Location (100%)
54%
written by Amanda Powers
2025-11-12
The view and location was the best part. We stayed at another hotel on our last night that had a better price and was twice as large. The breakfast was also more reasonable. We did like having the ability to get water & ice. We would not stay here again nor would we recommend it to anyone.
more details
Room (40%)
The best thing going for this hotel.
Cleanliness (60%)
Breakfast (40%)
Very expensive for what you got. We only wanted eggs, toast & coffee and the ala carte seemed the better option but was not considered you were charged for a second cup of coffee and for honey for the toast.
Restaurant (40%)
Value for money (40%)
There was nowhere to unpack, nowhere to store our suitcases. The writing desk was a waste of space in the room and would have been better to have that room to store luggage. We lived out of our suitcase for 3 days and it was hard to move everything around to get the balcony doors open.
Service (60%)
Location (100%)
There were hairs on the bathroom floor. I walked around in my white socks and they were very dirty from the floor not being thoroughly mopped.
100%
Anonymous
2025-11-12
????
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (40%)
Value for money (100%)
Service (100%)
Location (100%)
100%
Anonymous
2025-11-11
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Beautiful corner room
Service (100%)
Location (100%)
82%
written by Franco
2025-11-11
Accogliente e molto piacevole
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Room (80%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (80%)
Value for money (80%)
Service (80%)
Location (80%)
94%
Anonymous
2025-11-11
Top Lage und Essen
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Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (100%)
71%
written by Donzé
2025-11-11
Agréable mais grand potentiel d’amélioration dans le service.
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Room (80%)
Cleanliness (40%)
Contact assez superficiel.
Breakfast (100%)
Restaurant (80%)
Value for money (40%)
Réparer le store dans une chambre et réparer la fenêtre du balcon dans l’autre chambre.
Service (60%)
Très onéreux par rapport au service
Location (100%)
91%
written by Angela
2025-11-11
Warm, inviting, comfortable.
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Room (100%)
Lovely hotel ans space.
Cleanliness (100%)
Everyone was very kind, hospitable, and willing to assist from start to finish. Thank you!
Breakfast (80%)
Restaurant (100%)
Value for money (80%)
We had an interior room. It was nice, just very dark!
Service (80%)
I only give a 4 because of the darkness of the interior room.
Location (100%)
62%
written by Yasmeen Satar
2025-11-11
Really liked our room.
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Room (80%)
Cleanliness (80%)
Breakfast (40%)
Not enough variety for the price.
Restaurant (40%)
Since the room didnt have a refill of our coffee or enough cream, we went to the bar and had to buy coffee and was charged 3 Swiss franks more for cream on the side. Ridiculous.
Value for money (40%)
The room was nice but the coffee wasn't refilled the 2nd day and we were there for 3 days. The TV screen display was dark on half of the screen.
Service (60%)
Be more in tune with what the room may be missing and better breakfast rates.
Location (100%)
100%
Anonymous
2025-11-10
Restful stay while we toured the area.
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Room (100%)
Walkable to train station and everything in old town.
Cleanliness (100%)
Breakfast (40%)
Restaurant (40%)
Value for money (100%)
Comfortable, quiet, spacious balcony facing the square, luxurious bathroom and amenities.
Service (100%)
Location (100%)
97%
written by Jocelyne Riederer
2025-11-10
Personal am Empfang war super. Weiter so :)
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Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
96%
written by Lluís Serratosa
2025-11-10
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
97%
Anonymous
2025-11-10
We had a great experience. Staff was great. Bar was great too.
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Food and service were great
Restaurant (100%)
Love the snacks served with a drink
Value for money (100%)
Really appreciate the plug adapters you supplied.
Service (80%)
Location (100%)
93%
Anonymous
2025-11-09
Very nice accommodations, loved the location. Easy to all sits and train station
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Room (100%)
Cleanliness (100%)
Breakfast (80%)
Sat at the bar, Waitstaff we’re not very attentive, many standing around and none seeing our glasses were empty
Restaurant (100%)
Value for money (80%)
Service (100%)
Location (100%)
86%
written by franzt
2025-11-09
Good hotel in a perfect location
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Room (100%)
Cleanliness (80%)
Breakfast (60%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
94%
written by Dr Alain Kuffer
2025-11-08
Magnifique et merci
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Room (100%)
Excellent
Cleanliness (100%)
Breakfast (100%)
Excellent
Restaurant (100%)
Excellent
Value for money (100%)
Excellent
Service (60%)
Location (100%)
100%
Anonymous
2025-11-08
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Amazing room
Service (100%)
Location (100%)
90%
written by Naz
2025-11-08
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Service (60%)
Voir taille de la chambre
Location (100%)
92%
Anonymous
2025-11-08
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (100%)
90%
Anonymous
2025-11-08
Bonne
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (60%)
The size of the room 400 was really samll. I bumped my self in the beams several times.
Service (80%)
Location (100%)
100%
Anonymous
2025-11-07
Fantastic. We wished we could’ve stayed at least two more days and are hopeful to come and spend more time in Lucerne and at the hotel. Everything was so very lovely.
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Breakfast was excellent.
Restaurant (100%)
The restaurant was simply outstanding. Some of the best food we’ve ever had. Service was good. Environment lovely.
Value for money (100%)
Only very minor opportunity for improvements: the water pressure was pretty low in the shower. I wish there was a luggage rack in the room. The night shades were barely big enough to cover the window so it let too much light in at night.
Service (100%)
Location (100%)
94%
Anonymous
2025-11-07
We really enjoyed our stay.
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Very clean
Service (80%)
Location (80%)
88%
Anonymous
2025-11-07
Good
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Room (100%)
Cleanliness (80%)
Breakfast (100%)
Restaurant (100%)
Value for money (60%)
Service (80%)
Location (100%)
93%
Anonymous
2025-11-07
A very nice & relaxing time.
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Room (100%)
Cleanliness (100%)
Vanessa at front desk extra helpful when checking in and providing info
Breakfast (100%)
We did not find out the name of the bar tender but he was phenomenal! Made a super drink & very friendly
Restaurant (100%)
Value for money (80%)
The shower's diverter became very hot to the touch, with a slight burn when touched. Water pressure wasn't consistent.
Service (80%)
Location (100%)
97%
Anonymous
2025-11-07
Ein tolles Hotel, super Zentral. Man wird sehr verwöhnt
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Sehr klein, normalerweise wird dieses Zimmer als Einzelzimmer angeboten. Wir hatten über Connex gebucht
Service (100%)
Location (100%)
97%
Anonymous
2025-11-07
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
93%
Anonymous
2025-11-06
Die kleinen Aufmerksamkeiten (Nideltäfeli und Schokoladenherzli) machten grosse Freude.
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Room (100%)
Cleanliness (80%)
Breakfast (100%)
Sehr vielfältiges Angebot und wunderschön präsentiert.
Restaurant (100%)
Value for money (100%)
Sehr sauber, geräumig, viele Fenster und ein schönes Bad (auch dessen Beleuchtung).
Service (100%)
Location (80%)
100%
Anonymous
2025-11-06
sehr freundlich, zuvorkommend und jederzeit hilfsbereit - einfach toll! Die Lage des Hauses perfekt und wunderschön.
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Room (100%)
Cleanliness (100%)
absolut perfekt .... in Hotellerie wie auch im Restaurant
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
80%
Anonymous
2025-11-06
Good. Needed to leave early and the girls at front desk very helpfull
more details
Room (80%)
Cleanliness (80%)
Both receptionists very helpful and kind. The bellboy, not that much
Breakfast (100%)
Restaurant (100%)
Value for money (60%)
Bed too soft. But not in a good way seems, old
Service (80%)
Location (100%)
100%
Anonymous
2025-11-05
Excellent experience, but I still have not gotten my invoice emailed to me
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Beautiful view
Service (100%)
Location (100%)
30%
Anonymous
2025-11-05
Price and services do not match
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Room (40%)
see above
Cleanliness (20%)
see above
Breakfast (60%)
There was only one waiter for the entire bar; maybe employ more staff.
Restaurant (100%)
Value for money (20%)
On 21 October, I booked a room for 2–4 November (old town view), but I was given a room with a view of a construction site. Construction workers were walking around on the building scaffolding, so I couldn't open the curtains. On 2 November, I asked for another room, but my request was denied. I therefore left on 3 November and found another hotel.
Service (20%)
The room was very small. I realise that pictures always differ, but when you can only reach the wardrobe from the bed, it's very disappointing. The space between the bed and the wardrobe was just about enough.
Location (20%)
The floor was badly damaged. I also complained about this on the day I arrived.
92%
written by Lothar Hitzges
2025-11-05
Wenn Gutes gut bleibt, ist das eine angenehme Erfahrung.
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Room (100%)
Mitten in der Altstadt und an der Reuss mit Blick auf Kapellbrücke und Jesuitenkirche. Besser geht nicht.
Cleanliness (100%)
Egal ob Empfang, Frühstücksraum oder Zimmerservice, alle sind freundlich hilfsbereit und mit Freude für einen da.
Breakfast (60%)
Restaurant (100%)
Value for money (80%)
Der Blick vom Balkon auf Reuss und Kapellbrücke ist einzigartig. Bad ist ein wenig klein, aber akzeptabel.
Service (80%)
Qualität hat ihren Preis.
Location (100%)
Alles tippi toppi
94%
Anonymous
2025-11-04
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (100%)
91%
Anonymous
2025-11-04
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (80%)
Value for money (100%)
Service (80%)
Location (100%)
72%
Anonymous
2025-11-04
Muy buena tienen buen personal muy amable y servicial me orientaron muy bien y su ubicación del hotel es muy buena ( solo que tienen obra enfrente del hotel y eso le quita vista a las habitaciones que dan a ella )
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Room (80%)
Muy buena ubicación
Cleanliness (100%)
Muy bien tanto en recepción como en bar y restaurante
Breakfast (40%)
Ser un poco más espléndidos en sus porciones
Restaurant (80%)
Muy buena cocina estuve 2 veces buena calidad de todo
Value for money (60%)
Bueno yo tuve que comprar una mejor habitación más grande mejoró mucho
Service (60%)
Se me hace elevado $ habitación y desentumo muy poco todos los complementos
Location (80%)
84%
Anonymous
2025-11-04
more details
Room (80%)
Cleanliness (100%)
Breakfast (40%)
Restaurant (80%)
Value for money (80%)
Service (80%)
Location (80%)
100%
Anonymous
2025-11-04
Great hotel in the centre of Luzern with amazing views
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (80%)
Value for money (100%)
Fantastic view from balcony over the Reuss
Service (100%)
Location (100%)
77%
written by Christopher Serre
2025-11-04
A very warm welcome and professional staff at both the reception and restaurant. Perfect location with a relaxing atmosphere. Perfect for our business meeting.
more details
Room (80%)
Cleanliness (80%)
Breakfast (80%)
Restaurant (80%)
Value for money (80%)
Service (60%)
Location (80%)
100%
written by maureen christensen
2025-11-03
really enjoyed our stay. centrally located, everything was wonderful
more details
Room (100%)
right on the water
Cleanliness (100%)
Breakfast (100%)
food and staff were grreat
Restaurant (80%)
Value for money (100%)
beautiful room and view. very comfortable bed
Service (100%)
Location (100%)
great job housekeeping
91%
Anonymous
2025-11-03
We were recommended your hotel by a good business exuective friend. The hotel was very comfortable and the staff were wonderful.
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (40%)
Quality of welcome drink
Value for money (100%)
Very good classic taste. Confortable
Service (100%)
Location (100%)
100%
written by Wendelin Niederberger
2025-11-03
Ich durfte im Hotel des Balances in Luzern einen Seminar-Workshop durchführen – und bin rundum begeistert! Die Betreuung durch Frau Rappo von der Seminarorganisation war aussergewöhnlich: persönlich, kompetent und mit einer Herzlichkeit, die man heute nur noch selten findet. Von der ersten Kontaktaufnahme bis zur Durchführung war alles perfekt organisiert. Auch meine Seminarteilnehmer waren begeistert – nicht nur vom wunderschönen Ambiente im Herzen von Luzern, sondern auch vom ausgezeichneten Essen, das wirklich ein kulinarisches Highlight war. Das Hotel des Balances vereint Professionalität, Gastfreundschaft und Genuss auf höchstem Niveau. Ich kann dieses Haus für Seminare, Workshops oder geschäftliche Veranstaltungen wärmstens weiterempfehlen! Herzlichen Dank an das ganze Team – ich komme sehr gerne wieder.
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
Anonymous
2025-11-03
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
Anonymous
2025-11-02
Exceeded our expectations. We had a rental car so it was a little hard to get to.
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Room (100%)
It was central to everything we wanted to do.
Cleanliness (100%)
The staff was professional and friendly always.
Breakfast (100%)
The bartender was fabulous!!!!
Restaurant (100%)
Value for money (100%)
The room was beyond our expectations. Clean and very beautiful.
Service (100%)
Location (100%)
93%
Anonymous
2025-11-02
need exercise room
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (60%)
Location (100%)
74%
Anonymous
2025-11-02
more details
Room (60%)
great location
Cleanliness (40%)
front desk staff could have been more helpful as they are acting as concierge as well
Breakfast (100%)
Restaurant (100%)
great service and wine options, could improve the bar menu
Value for money (60%)
bathroom need some renovations and linens -(sheets and towels ) need to be updated
Service (60%)
Location (100%)
96%
Anonymous
2025-11-02
Amazing stay. Amazing staff. We would definitely come back again!
more details
Room (100%)
I’m
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
92%
written by Bernhard Christen
2025-11-02
tolles, charmantes Hotel an bester Lage, geschmackvoll und persönlich eingerichtet
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
klein, aber sehr schön eingerichtet
Service (80%)
Location (100%)
93%
written by Kathryn Holum
2025-11-02
Overall experience was fabulous. We splurged because of the race, staying at an expensive hotel. We absolutely enjoyed the hotel and the many friendly staff.
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Room (100%)
The location in the heart of the Old City was absolutely perfect.
Cleanliness (100%)
The front desk were professional, efficient and helpful. When they found out that I was in town to run the marathon they left a note in my room wishing me luck in the race with two energy bars and two bottles of gatorade.
Breakfast (100%)
Our server was an absolute prodessional and our dinner was the best meal by far we enjoyed during our one week stay in Switzerland.
Restaurant (100%)
Value for money (100%)
We were originally given a room that had a construction project directly outside our window. While this room should not have been assigned to any guest in the first place, the front desk staff arranged for us to move to another, quieter room by the next night.
Service (60%)
The prices in Switzerland exceed every other country we've visited and will definitely impact future travel decisions. For example, I absolutely loved the marathon and would recommend it to my many running friends if the total cost of a visit to Switzerland were more in keeping with other countries.
Location (100%)
100%
written by Parama Bhattacharya
2025-11-02
We loved every bit of the experience. ????❤️
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Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
Anonymous
2025-11-01
Beautiful hotel, great location
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Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
96%
written by Peter Crew
2025-10-31
Hotel was excellent - would thoroughly recommend for anyone want to stay in Luzern
more details
Room (100%)
Great view over the river and close to everything
Cleanliness (100%)
Staff were super-friendly and helpful
Breakfast (100%)
Restaurant was really nice, great food and great service, without being overcrowded
Restaurant (100%)
Value for money (100%)
Room was immaculate
Service (80%)
Location (100%)
Immaculate
100%
Anonymous
2025-10-31
Very pleasant and will definitely return for another stay
more details
Room (100%)
Right in the centre of the city made it very easy to commute.
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
77%
Anonymous
2025-10-30
more details
Room (100%)
Cleanliness (80%)
Breakfast (20%)
Price for breakfast buffet was outrageous.
Restaurant (80%)
Value for money (60%)
Lighting should be explained upon arrival.
Service (100%)
Location (100%)
100%
Anonymous
2025-10-30
Great
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Room (100%)
Excellent, right on the river ,
Cleanliness (100%)
Excellent
Breakfast (100%)
Restaurant (80%)
Value for money (100%)
Service (100%)
Lovely bath tub excellent
Location (100%)
Excellent, made up room when requested at a late part of day unlike in US chains
80%
Anonymous
2025-10-30
more details
Room (80%)
Cleanliness (80%)
Breakfast (80%)
Restaurant (80%)
Value for money (80%)
Service (80%)
Location (80%)
96%
written by Poe & Guy Carpenter
2025-10-29
we loved the hotel! The restaurant was amazing! We ate there the two nights that we were in town.
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Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (80%)
Value for money (80%)
a bit small but beautiful
Service (100%)
Location (100%)
100%
Anonymous
2025-10-29
We stayed here in 2017 and after reviewing other hotels in the nearby location we decided to return to this hotel since we had such a good experience. It was just as great as in 2017!
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Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (80%)
Value for money (100%)
Service (100%)
Location (100%)
100%
written by Stephanie Haynes
2025-10-29
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Room (100%)
Great location! Walking distance to everything you need!
Cleanliness (100%)
Great customer service!
Breakfast (80%)
Restaurant (80%)
Value for money (100%)
Beautiful and comfortable
Service (100%)
Location (100%)
94%
Anonymous
2025-10-28
Wonderful. Only recommendation would recommend providing robes for such a quality hotel
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Room (100%)
Cleanliness (80%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Clean, spacious despite extra bed, well stocked with coffee and tea, beautiful view
Service (80%)
Location (100%)
96%
written by Cristina
2025-10-28
Magnífica ubicación. Bueno, bonito y confortable.
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
92%
written by DIXON DEBORAH
2025-10-28
The amenities were first classs. My city view looked into scaffolding that was feet from my window. Appreciated the toiletries.
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Room (100%)
So easy to walk to shops and restaurants
Cleanliness (100%)
Very helpful and pleasant to deal with.
Breakfast (100%)
Great variety
Restaurant (100%)
Value for money (60%)
Room was like a closet off the floor. Could barely walk around the bed to the closet. Bed was hard and the pillows flat.
Service (80%)
Room 111 felt like a closet.
Location (100%)
Spotless
96%
Anonymous
2025-10-27
It was wonderful all around. Would definitely return!
more details
Room (100%)
Amazing location
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Clean, nice amenities in room (mini bar, coffee, toiletries)
Service (80%)
Expensive for the small rooms. But location is key here!
Location (100%)
100%
written by Daughter and son in law traveled with us.
2025-10-27
We enjoyed our stay. The staff was friendly and the setting was very nice.
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Our room was very pleasant.
Service (100%)
Location (100%)
90%
Anonymous
2025-10-27
A lovely hotel for a few days exploring Luzern.
more details
Room (100%)
Ideal location for exploring Luzern
Cleanliness (100%)
Reception staff in particular were extremely helpful
Breakfast (80%)
Restaurant (100%)
Value for money (80%)
Loved the room, but on one night we had noise from the whirlpool bath which we couldn't turn off and disturbed our sleep.
Service (80%)
Location (100%)
96%
Anonymous
2025-10-27
more details
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Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
82%
Anonymous
2025-10-27
more details
Room (80%)
Cleanliness (80%)
Breakfast (80%)
Restaurant (100%)
Value for money (80%)
308
Service (80%)
Location (80%)