Webcam
Hotel des Balances | Weinmarkt | CH-6004 Luzern
T +41 41 418 28 28 | info@balances.ch | www.balances.ch
객실 지금 예약하기
Webcam
Hotel des Balances | Weinmarkt | CH-6004 Luzern
T +41 41 418 28 28 | info@balances.ch | www.balances.ch
객실 지금 예약하기 테이블 예약

루체른의 중심에서 매력과 탁월함을

아름다운 풍광과 함께 향락을 경험하세요. 편안하고 고급스러운 4성 호텔이 여러분을 따뜻하게 맞이해 줄 것입니다. 현대적 디자인이 유서 깊은 저택의 매력과 어우러집니다. 특별한 분위기에서 세련된 요리와 개인 서비스로 여러분을 기쁘게 해드립니다. 도착과 함께 편안함을 느껴보세요 - 호텔 데 발랑스(Hotel des Balances)에 오신 것을 환영합니다.

객실과 스위트 룸 레스토랑과 바 둘러보기

객실

더블 룸 1인실 사용 더블 룸 1인실 사용

더블 룸을 1인실로 쾌적하게 사용하실 수 있습니다. 출장자와 세미나 참가자에게 이상적입니다.


객실 지금 예약하기
슈페리어 더블 룸 슈페리어 더블 룸

현대적 디자인의 슈페리어 더블 룸에서는 휴식과 고객이 원하시는 모든 편의를 누리실 수 있습니다.


객실 지금 예약하기
주니어 스위트 주니어 스위트

우아한 주니어 스위트는 넓은 공간, 그리고 로이스 강과 인상적인 알프스 파노라마의 멋진 전망을 즐길 수 있는 발코니로 여러분을 사로잡을 것입니다.


객실 지금 예약하기
스위트 룸 스위트 룸

넓은 거실과 별도 침실, 월풀, 발코니 그리고 환상적 전망을 갖춘 고급 스위트는 고객의 모든 니즈를 만족시킬 것입니다.


객실 지금 예약하기
로맨틱 스위트 룸 로맨틱 스위트 룸

환상적인 전망과 별이 쏟아지는 하늘을 감상할 수 있는 야외 욕조에서 로맨스 그 자체를 경험해 보세요.


객실 지금 예약하기
평가 평가

고객의 만족도는 리뷰에 반영됩니다. 약 6,145명의 고객이 15개 포털에서 호텔 데 발랑스(Hotel des Balances)에서의 체류를 평가하였고, 고객 만족도는 91%입니다. 높은 평가를 내려주신 것에 감사드립니다!

추가 제공

Pflege
케어 제품
프로방스의 향기가 록시땅 화장품 병에 담겨 여러분을 기다리고 있습니다.
Coffee
커피와 차
원하시는 시간에 언제든 즐기세요. 객실에는 커피/티 메이커가 비치되어 있습니다.
Karten
게스트 카드
루체른 시(Zone 10)에서 버스 승차가 무료입니다.

레스토랑과 바

레스토랑 레스토랑

호텔 최고의 요리사 안디 플루리(Andy Fluri)와 그의 팀이 크리에이티브한 요리로 여러분을 즐겁게 해드립니다. 프랑스풍의 지중해 요리는 특별한 향과 바리에이션으로 놀라움을 선사합니다. 고 미요(Gault Millau) 14점으로 탁월함을 인정받았습니다. 레스토랑은 매일 아침 7시부터 새벽 0시 30분까지 운영됩니다.


테이블 예약
바와 라운지 바와 라운지

아늑하고 세련된 바와 라운지는 손님을 위한 만남의 장소로 인기 만점입니다. 루체른의 현지인들 또한 이곳에서 고급 음료와 메뉴를 즐깁니다. 바와 라운지는 매일 아침 7시부터 새벽 0시 30까지 운영됩니다.

테라스 테라스

장관이 펼쳐집니다. 여러분은 한가로이 흐르는 로이스 강가에 앉아 있습니다. 앞에는 세계적으로 유명한 카펠교(Kappelbrücke)가, 뒤로는 호수와 환상적인 산악 파노라마가 펼쳐집니다. 테라스에 오신 것을 환영합니다!

조식 조식

신선한 재료로 만든 조식 뷔페는 하루를 시작하는데 이상적입니다. 건강식에서 푸짐한 메뉴까지 모든 취향에 맞춰드립니다. 천천히 미식을 즐기세요.

위치와 도시

루체른의 명소와 루체른 호수(또는 피어발트슈테터 호), 인근 산들이 여러분의 체류를 풍부한 경험으로 만들어 줄 것입니다. 문화, 쇼핑, 자연, 인근 소풍, 모험 또는 휴식 - 선택의 폭을 넓히고, 맞춤형 프로그램을 마련하며 현지인만 아는 정보를 드립니다.

루체른 관광 루체른 하이라이트 날씨

둘러보기

평가

The satisfaction of our guests finds expression in their ratings.
15156 guests across 14 portals have rated their stays at the Hotel des Balances – giving a guest satisfaction rate of 92%.
We're naturally delighted and duly grateful!

Summary
Reviews

Categories

Room (90%)
Location (98%)
Cleanliness (96%)
Service (96%)
Price (85%)
Breakfast (89%)
Restaurant (92%)
Bar (93%)
Conference / Banquet (89%)

Portals

93%
Customer Alliance
(11269 Reviews)
92%
Google
(1463 Reviews)
91%
Booking.com
(1362 Reviews)
90%
Logitravel
(1277 Reviews)
94%
Hotels.com
(465 Reviews)
94%
Expedia
(298 Reviews)
89%
Agoda
(189 Reviews)
98%
Facebook
(165 Reviews)
82%
HolidayCheck
(59 Reviews)
83%
Hotel.de
(26 Reviews)
94%
Yelp
(15 Reviews)
100%
Travelocity
(5 Reviews)
86%
Orbitz
(4 Reviews)
90%
Zoover
(3 Reviews)
98%
Atrapalo
(2 Reviews)
75%
Despegar.com
(2 Reviews)
91%
HRS
(1 Reviews)
94%
Hotelreservierung.de
(1 Reviews)
80%
Petit Futé
(1 Reviews)
96%
written by Mike M
2025-04-17
Great location and staff
more details
Room (100%)
Easy access to transportation
Cleanliness (100%)
Very attentive
Breakfast (100%)
Restaurant (no review)
Value for money (100%)
Beautiful River view
Service (80%)
Location (100%)
Well kept
82%
written by Pedro Marroquin
2025-04-17
more details
Room (100%)
Very good location of the hotel overall. Most things were at 10 to 15 minutes of distance at maximum.
Cleanliness (100%)
I want to make emphasis on this point. ALL female staff was very attentive and diligent. I cannot say the same for the male staff. From the buttons, front desk and specially the hotel restaurant, the attention and friendliness male staff provided was not friendly at all and falls into rudeness.
Breakfast (20%)
When making the reservation I stated my wife and myself we're vegetarian, the front desk lady confirm this with the restaurant before reserving and when we got to our table the chef sent a "suprise" of tuna fish which was not pleasent, as well as the experience with our table waiter, he did not provided any attention, when my wife asked for a bread basket he brought 2 pieces of bread to the table. He would not bring us water, saying "he forgot", did not announce the kitchen was closing in case we were interested in dessert. I would not recommend the restaurant just because of the waiter experience. The coliflower soup and Pad Thai were good and jummy.
Restaurant (100%)
Female staff at the bar was very friendly and super attentive, really felt good until we were sitted with the waiter.
Value for money (100%)
Room service and cleaning was very good, and the attention the ladies provided was excellent, we loved they daily remembered us we were honeymooning and left small chocolates that really enhanced our stay.
Service (60%)
I would say a bigger TV set would enhance the feeling of value for money.
Location (100%)
100%
written by Vee
2025-04-16
The hotel is very nice located in the middle of Luzern where visitor can enjoy the view of the lake and the bridge. The staff are friendly and well support.
more details
Room (100%)
Super nice location with amazing view.
Cleanliness (100%)
The staff are very friendly and good support for the information.
Breakfast (20%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Its very value for money!
Location (100%)
Very clean and hygiene.
96%
Anonymous
2025-04-16
Ns sommes heureux s votre Hôtel ????
more details
Room (100%)
Cleanliness (100%)
Breakfast (20%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
100%
written by Maria B.
2025-04-16
We had a wonderful time.
more details
Room (100%)
We loved the location. Such pretty views and walkable to everything.
Cleanliness (100%)
The front desk staff were all friendly and helpful.
Breakfast (20%)
Restaurant (100%)
Value for money (100%)
The room was pretty and clean, and we loved the river view. We do wish the AC was a little stronger, but we felt it for the most part.
Service (80%)
Location (100%)
Our room and hotel common areas were well-maintained.
91%
Anonymous
2025-04-15
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (100%)
100%
Anonymous
2025-04-14
Einfach super
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
Anonymous
2025-04-14
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
Anonymous
2025-04-13
Very pleasant and enjoyable.
more details
Room (100%)
Great!
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Lovely linens…very clean…loved the ammenties
Service (100%)
Location (100%)
100%
Anonymous
2025-04-13
Wir kommen immer wieder gerne zu Ihnen und fühlen uns einfach wohl
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Es war unser Wunschzimmer Nr. 303
Service (100%)
Location (100%)
97%
Anonymous
2025-04-13
Sehr schönes Ambiente, freundliches Personal
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Service (100%)
Location (100%)
100%
Anonymous
2025-04-13
Hyggelig — würde man in Dänemark sagen.
more details
Room (100%)
Perfekt selbst bei Pkw anfahrt
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Echt gemütlich
Service (100%)
Location (100%)
92%
Anonymous
2025-04-12
more details
Room (80%)
Wunderschöne Terrasse.
Cleanliness (100%)
Breakfast (100%)
Mindestens 6 von 5 Smiley...
Restaurant (100%)
Ein Traum - danke an den Koch!
Value for money (80%)
Ein traumhaft schönes Zimmer. Gefreut hätten wir uns über weichere Matratzen und eine Kaffeemaschine, die nachts auszuschalten ist, damit sie kein Licht verströmt.
Service (80%)
Location (100%)
Einziges Manko war ein Blutfleck auf dem einen Bettbezug, ansonsten alles perfekt!
80%
Anonymous
2025-04-12
Sehr gutes Restaurant, sehr schönes Hotel (vor allem die Zimmer zur Reuss), sehr freundliches und kompetentes Personal.
more details
Room (100%)
das nächste Mal Zimmer zur Reuss
Cleanliness (100%)
Breakfast (80%)
Platzangebot war eingeschränkt
Restaurant (100%)
Value for money (60%)
Türe zum Bad klemmt: Reparieren
Service (60%)
Zimmer zur Altstadt war schmal und eher eng
Location (60%)
100%
written by Corkovic igor
2025-04-12
Tolles Hotel
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Sehr gutes Essen!
Value for money (100%)
Service (100%)
Location (100%)
95%
written by Mary Ann
2025-04-12
Great!!!
more details
Room (100%)
Loved the view from the restaurant.
Cleanliness (100%)
Staff were very friendly.
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
I was on the 5th floor so I couldn’t sit and see out on my balcony.
Service (80%)
Location (100%)
100%
Anonymous
2025-04-11
We were vacationing in town for two days. We found the city to be very lovely and the food and everyone was great.
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
Anonymous
2025-04-11
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
97%
Anonymous
2025-04-11
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (80%)
Value for money (100%)
Service (100%)
Location (100%)
94%
written by Park
2025-04-11
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (80%)
Value for money (100%)
Service (100%)
Location (100%)
96%
written by Volker
2025-04-11
Ein altehrwürdiges Hotel, trotzdem modern, in bester Lage. Sehr schönes Hotel.
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (80%)
Value for money (100%)
Service (80%)
Location (100%)
100%
Anonymous
2025-04-10
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (80%)
Value for money (100%)
Service (100%)
Location (100%)
95%
Anonymous
2025-04-10
more details
Room (100%)
Cleanliness (80%)
Breakfast (100%)
Restaurant (80%)
Value for money (100%)
Service (100%)
Location (100%)
100%
written by Doris Boltshauser
2025-04-10
Sehr gut
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (80%)
Value for money (100%)
Service (100%)
Location (100%)
100%
Anonymous
2025-04-10
more details
Room (100%)
Wir reisen mit dem öV. Nähe zum Bahnhof ist super. Die Lage an der Reuss ist super
Cleanliness (100%)
Es ist heute nicht selbstverständlich, dass alle MA gut deutsch sprechen.
Breakfast (100%)
Restaurant (100%)
Wunderschön, dass wir für das Nachtessen einen Platz am Fenster hatten.
Value for money (100%)
Der kleine Balkon von Zimmer 407 ist super
Service (100%)
Location (100%)
91%
written by Corinna Werkle
2025-04-10
Das Hotel ist gut organisiert. Design und Ästhetik stimmt, der Park Service funktioniert hervorragend. Ich habe keine weiteren Änderungen vorzunehmen nur bei der Betreuung für zwei Personen in einem Zimmer, sollte die Reservierung auf die Zimmergrösse achtgeben.
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (60%)
Für zwei Personen war das Zimmer sehr klein.
Service (80%)
Location (100%)
100%
Anonymous
2025-04-09
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
written by Joanna
2025-04-09
Completely embodies the experience of Lucerne!
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
86%
Anonymous
2025-04-08
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (80%)
90%
Anonymous
2025-04-08
more details
Room (100%)
I am very familiar with Lucerne so the location was ideal for me. However, i could see where a new comer to Luzern could struggle to find their way to the Hotel. Although the big sign on the building should be sufficient for people to locate the hotel. also, it's location allows for quiet evenings (no street noise)
Cleanliness (100%)
Extremely helpful, knowledgeable and courteous.
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
The room was very clean and I loved the view from the balcony
Service (80%)
Location (80%)
94%
written by Müller
2025-04-08
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Zimmer 204, alles tipp-top, für die 5 fehlte leider der Balkon
Service (80%)
Location (100%)
100%
written by Frick Christoph
2025-04-08
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
90%
Anonymous
2025-04-07
more details
Room (100%)
Right in the part of the city you'd want to be in. Easy walk to train, bus, and ferry
Cleanliness (100%)
The front desk was SO helpful to me multiple times when I was trying to figure out what activities to do, especially during shoulder season when some things were closed
Breakfast (60%)
Service was very good. Food was average. For the price, I was disappointed. Also, I was surprised that with such a fabulous location each table seemed to be located exactly so that you could not see out the windows.
Restaurant (100%)
Value for money (100%)
Balcony and the view were AMAZING! We really appreciated having a table and 2 chairs in the room.
Service (80%)
Location (100%)
96%
Anonymous
2025-04-07
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
92%
Anonymous
2025-04-07
Buonissima
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (80%)
84%
Anonymous
2025-04-06
more details
Room (80%)
Cleanliness (80%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (100%)
80%
Anonymous
2025-04-06
Luzern hervorragend, das Hotel sehr gut
more details
Room (80%)
Cleanliness (80%)
Breakfast (80%)
Restaurant (100%)
Value for money (80%)
Service (60%)
Location (100%)
96%
Anonymous
2025-04-06
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
97%
written by Cindy Coggin
2025-04-05
more details
Room (100%)
Located in the heart of the city, accessible by car
Cleanliness (100%)
Head bartender was phenomenal. Very attentive and engaging with our small group.
Breakfast (80%)
Restaurant (100%)
Excellent bartender, choices and loved the snacks
Value for money (100%)
The most spectacular view, loved the twin balconies1
Service (100%)
Location (100%)
90%
Anonymous
2025-04-05
more details
Room (100%)
Cleanliness (100%)
Breakfast (60%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
70%
written by Fabienne Schilliger
2025-04-05
more details
Room (100%)
Cleanliness (60%)
Breakfast (100%)
Restaurant (100%)
Value for money (20%)
Es war sehr enttäuschend. Ich habe das Romantikzimmer gebucht und mitgeteilt, dass es unsere Hochzeitsnacht wird. Als wir spät in der Nacht im Zimmer ankamen, wurde jedoch die gesamte romantische Dekoration und die speziellen Dinge, die ich gebucht hatte, vergessen. Gerade weil ich erwähnt habe, dass ich heirate, hätte man doch doppelt darauf achten müssen, dass alles klappt. Es war wirklich sehr schade, und die Überraschung ist leider total geplatzt.
Service (40%)
Das Zimmer war nicht gerade günstig, und durch meine spezielle Buchung wurde es noch teurer. Ich erhielt lediglich 10% Rabatt auf den Gesamtpreis. Weil alles vergessen wurde.
Location (100%)
100%
Anonymous
2025-04-03
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
93%
Anonymous
2025-04-03
I had a great time. Would have been much better without the construction. They kept making loud noises late in the day. At one point I had to ask the receptionist at 8:30 pm to ask the contractor to stop cutting tiles right below our room.
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
The room itself was fantastic. But the construction Nextdoor was annoying.
Service (80%)
Location (100%)
97%
written by Jannuzzo
2025-04-03
Accueil chaleureux et professionnelle ainsi qu’une magnifique ambiance dans un cadre exceptionnel
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
96%
Anonymous
2025-04-03
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
96%
Anonymous
2025-04-03
Great stay.
more details
Room (100%)
Heart of old town. Everything was a 10 min walk.
Cleanliness (100%)
Breakfast (100%)
Great food, pretty space.
Restaurant (100%)
Value for money (80%)
Great room, well appointed. We stayed on the 5th floor. Amazing terrace. Room just needs to be 4 ft larger. Very tight.
Service (100%)
Location (100%)
100%
Anonymous
2025-04-03
Geniales Hotel mit allem Komfort an einer perfekten Lage. Auch das Personal sehr hilfsbereit uns freundlich.
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Room (100%)
perfekte Lage
Cleanliness (100%)
Alle Mitarbeiter sehr freundlich und hilfsbereit
Breakfast (100%)
Perfektes Frühstück, lässt keine Wünsche übrig
Restaurant (100%)
Das Essen war vom Feinsten, kann ich nur empfehlen
Value for money (100%)
Service (100%)
Location (100%)
94%
written by R. + M. Hofer
2025-04-02
Sehr gute zentrale Lage des Hotels.
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Room (100%)
Cleanliness (100%)
Aufmerksames und sehr freundliches Personal
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
96%
Anonymous
2025-04-02
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Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Service (100%)
Location (100%)
87%
Anonymous
2025-04-02
Wonderful. Thank you
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Room (80%)
Cleanliness (100%)
Very helpful
Breakfast (80%)
Restaurant (80%)
Value for money (80%)
Too warm. Could not adjust heat
Service (100%)
Location (100%)
93%
Anonymous
2025-04-02
Great customer service.
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (80%)
Value for money (80%)
Lovely room but a bit small.
Service (80%)
Location (100%)
100%
Anonymous
2025-04-01
Fabulous.
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Room (100%)
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Breakfast (100%)
Restaurant (100%)
Value for money (100%)
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100%
written by Brenda Marcus
2025-04-01
mein Lieblingshotel - Klasse- Hotel!
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Breakfast (100%)
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Value for money (100%)
schön, angenehm
Service (100%)
Location (100%)
96%
Anonymous
2025-04-01
Very good!
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Room (100%)
Cleanliness (100%)
Breakfast (80%)
Tables weren't prepared with cutlery, so I had to ask for those.
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
86%
written by Gregor Tschirky
2025-04-01
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Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (60%)
Hatte das Zimmer 400, fand ich persönlich nicht so gut. Türdichtung lässt Licht durch. Ältere Personen im Gang mit Gepäck sehr gut hörbar.
Service (60%)
Im Bezug auf mein Zimmer. Gleicher Preis mit einem Zimmer Altstadtblick aber nicht im Treppenhaus, fände ich sehr gut.
Location (100%)
92%
Anonymous
2025-03-31
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Room (80%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
100%
Anonymous
2025-03-30
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Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
Anonymous
2025-03-29
Terrific hotel in a terrific area with caring, helpful staff
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Room (100%)
Cleanliness (100%)
Extremely helpful for cars, boats, trains, restaurants, luggage—thanks
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
92%
written by Stefan Wittmer
2025-03-29
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Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
92%
written by xy
2025-03-29
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Room (100%)
Cleanliness (80%)
Breakfast (80%)
Restaurant (100%)
Value for money (80%)
Service (100%)
Location (100%)
90%
written by David
2025-03-28
Location and breakfast superb, but bed was not nice and rooms were small.
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Room (100%)
Cleanliness (80%)
Breakfast (100%)
Breakfast was outstanding! ????
Restaurant (100%)
Breakfast only
Value for money (60%)
The bed was very old, uneven and not comfortable.
Service (80%)
Was included in river cruise extension, so not sure of cost.
Location (100%)
82%
Anonymous
2025-03-28
The room and location is great while the service is poor.
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Room (100%)
Cleanliness (40%)
We asked the hotel staff about sending the luggage from the hotel to station or station to station. The staff didn’t know anything and didn’t try to help us at all!! We asked many times, more than 10 times that could you please help us to find the answer or make a phone call to ask since our phone cannot make a call in Switzerland. However, they kept saying that they could not help us, we had to find our own way to help ourselves. We did not expect to receive the poor service from the hotel.
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (60%)
Location (100%)
100%
Anonymous
2025-03-27
Had a wonderful stay. Staff was friendly and helpful, location was great for walking, shopping, going to dinner.
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Room (100%)
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Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
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77%
written by Sarah
2025-03-26
Nice location, hotel not worth the price
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Room (80%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (80%)
Value for money (60%)
AC wasn’t working in the room. Shower was very difficult to use as a tall person.
Service (60%)
Location (80%)
93%
Anonymous
2025-03-26
Sehr schönes Hotel, jederzeit wieder
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Room (100%)
Cleanliness (100%)
Sehr freundliches Personal von Reception bis Frühstücksbetreuung
Breakfast (100%)
Sehr gute Auswahl, hohe Qualität der Speisen.
Restaurant (80%)
Value for money (100%)
Grosses schönes Zimmer mit kleinem Balkon mit Sicht auf Reuss und die Berge - perfekt!
Service (60%)
Luzern ist ein teures Pflaster, Frühstück CHF 35 pro Person sehr teuer - sollte besser in Packages angeboten werden
Location (100%)
96%
Anonymous
2025-03-25
great
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (80%)
Value for money (80%)
Room was large with a wonderful view.
Service (100%)
Location (100%)
92%
Anonymous
2025-03-25
Great!
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (80%)
Value for money (80%)
Service (80%)
Location (100%)
96%
Anonymous
2025-03-24
Wir feierten die Hochzeit meiner Tochter im Hotel und waren begeistert vom feinen Essen, dem guten Service und der Freundlichkeit des Personals. Das Essen und die Weine waren hervorragend. Das Zimmer, in dem wir übernachteten, war schön, grosszügig und bot eine tolle Aussicht über den Fluss. Das feine und gepflegte Frühstück war eine weitere grosse Freude.
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Cleanliness (100%)
Breakfast (100%)
Restaurant (80%)
Value for money (100%)
Service (80%)
Location (100%)
100%
written by Alba Anchondo
2025-03-24
Unforgettable!
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Room (100%)
Walking distance from everything including the train station
Cleanliness (100%)
The best staff. Specially Rabia Von Keller at the front desk. She was wonderful
Breakfast (100%)
Love the ambiance and the food
Restaurant (100%)
Value for money (100%)
Simply beautiful!
Service (100%)
Location (100%)
Perfect
100%
Anonymous
2025-03-24
Historisches Hotel in der Altstadt direkt an der Reuss. Wunderbares Haus. Unbedingt besuchen.
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Room (100%)
Zentral, umwerfend schöne Aussicht
Cleanliness (100%)
Sehr aufmerksam und freundlich
Breakfast (100%)
Portionierte Speisen sind genial. Es hatte alles was unser Herz begehrt und mehr.
Restaurant (100%)
Hochzeitsessen war wunderbar. Aufmerksam serviert.
Value for money (100%)
Mit wenig Gepäck reichte das kleine Zimmer, sonst wäre es etwas eng geworden. Traumhafte Aussicht.
Service (100%)
Location (100%)
Nichts hinzuzufügen
94%
Anonymous
2025-03-23
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Room (100%)
Cleanliness (80%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
Anonymous
2025-03-23
Wonderful.
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Room (100%)
Cleanliness (100%)
Everyone in the staff has been very kind and pleasant.
Breakfast (100%)
A lot of choices and very good presentation. Bravo!
Restaurant (100%)
Value for money (100%)
Very nice hotel and services.
Service (100%)
The Suite was paid for us so we are not informed about the pricing.
Location (100%)
100%
written by Jeanine Krebs
2025-03-22
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
Anonymous
2025-03-22
Comme toujours enchanteur. C’était ma 4ème fois. Continuez comme cela. MERCI!
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Room (100%)
Central et dans une merveilleuse bâtisse superbement conservée et respectée
Cleanliness (100%)
Toujours prêt à trouver des solutions
Breakfast (100%)
J’ai particulièrement aimé le dessert
Restaurant (100%)
Bons aperitifs
Value for money (100%)
Magnifique décor, nous avons adoré les plafonds étoilés! Literie (comme à chaque fois) très confortable et propre
Service (100%)
Bravo ne changez rien
Location (100%)
Literie, linge, tout est impeccable
100%
Anonymous
2025-03-22
Extraordinary
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Nicely furnished
Service (100%)
Location (100%)
100%
Anonymous
2025-03-22
Perfekt!
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
Anonymous
2025-03-22
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
Anonymous
2025-03-21
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
written by Sabine Schaschl
2025-03-20
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Room (100%)
Tolle Aussicht
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Sauber, tolle Aussicht, gemütlich
Service (100%)
Location (100%)
96%
written by Sharry Graham
2025-03-20
Wonderful and very relaxing!
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
97%
written by K. Krane
2025-03-19
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Service (100%)
Location (100%)
97%
Anonymous
2025-03-19
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Room (100%)
Short walk from train station.
Cleanliness (100%)
Very attentive, helpful staff. Breakfast team and evening bar team were great.
Breakfast (100%)
Staff very polite and efficient. Food was delicious with great selection on the buffet.
Restaurant (100%)
Value for money (100%)
Nice decor, clean and well lit room. Ambiance is great too!
Service (80%)
Location (100%)
100%
written by Nicole Grossling
2025-03-19
From the moment we walked in Illiana helped us get situated. She was so friendly and accommodating. We had a wonderful experience and this hotel was located perfect to everything
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
96%
written by Arno Nagelschmied
2025-03-19
Auf jeden Fall einen Besuch oder auch einen Wiederbesuch wert.
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Room (100%)
Wirklich charmante Umgebung und man ist mitten in der Altstadt. Vom Hauptbahnhof Luzern sehr einfach auch fußläufig erreichbar. Man geht nur etwa 10 bis 15 Minuten.
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Schön ausgestattete Zimmer in gepflegtem Zustand. Platz ist etwas knapp bemessen, aber dennoch ausreichend. Sehr gute Betten sorgen für einen angenehmen Schlaf. Ich hatte ein Zimmer mit Ausblick auf das nahe gegenüberliegende Gebäude. Der Ausblick auf der anderen Gebäudeseite wäre auch spannend gewesen. Diesen tollen Ausblick hat man zumindest vom Frühstücksbereich bzw. dem Restaurant.
Service (100%)
Location (100%)
100%
Anonymous
2025-03-19
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Room (100%)
Perfect location! Couldn’t be any closer to everything we wanted to see
Cleanliness (100%)
The front desk staff was very helpful
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Beautiful room! Everything was clean and comfortable
Service (100%)
Location (100%)
The room was very clean
100%
written by FEHR
2025-03-18
Es war wunderbar
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Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
94%
Anonymous
2025-03-18
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Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Klein aber fein
Service (80%)
Location (100%)
100%
written by Raúl Robledo
2025-03-18
Excellence All around!!
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Room (100%)
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Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
91%
Anonymous
2025-03-18
We love Des Balances :-)
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Room (100%)
Cleanliness (100%)
Breakfast (80%)
Very good service and breakfast selection
Restaurant (80%)
Value for money (100%)
We love Room 506. Small but with great views and orivacy
Service (80%)
Location (100%)
85%
Anonymous
2025-03-18
Wonderful 10 night stay.
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Room (80%)
Right in the midst of Lucerne.
Cleanliness (100%)
Very helpful.
Breakfast (80%)
Some dishes better than others.
Restaurant (80%)
Friendly staff.
Value for money (80%)
Nice clean room in a fabulous location.
Service (80%)
Would stay again.
Location (100%)
Nice clean room. Lovely hotel.
100%
written by Elshan Musayev
2025-03-18
Place for relax and meet nice people.
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Room (100%)
Nice view, near train station and city center
Cleanliness (100%)
Staff very friendly,i am look like my self at home with my friends and relatives
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Nice room
Service (100%)
Location (100%)
97%
Anonymous
2025-03-17
L'hotel è molto accogliente ed è ottimamente posizionato in Lucerna sia per quel che riguarda le bellezze paesaggistiche che per la vicinanza al centro storico.
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Room (100%)
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Breakfast (100%)
Restaurant (80%)
Value for money (100%)
Service (100%)
Location (100%)
96%
written by Ayush Srivastava
2025-03-17
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Cleanliness (100%)
Breakfast (100%)
Restaurant (80%)
Value for money (100%)
Service (80%)
Location (100%)
90%
written by Ruud
2025-03-17
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Room (80%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (80%)
Value for money (80%)
Service (80%)
Location (100%)
100%
Anonymous
2025-03-16
Whatever you are doing keep doing. All staff we encountered were very friendly and attentive. I was very impressed by the front staff who attended to everything I asked for including a room change with absolute grace.
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Room (100%)
Beautiful over lake balcony
Cleanliness (100%)
The staff was amazing. I had more request than usual and they never made me feel uncomfortable. Attended my every need with such grace.
Breakfast (100%)
Great selection of food and great service.
Restaurant (100%)
Great friendly service by our waitress
Value for money (100%)
Beautiful. Loved our hotel gifts
Service (100%)
Location (100%)
Very clean
95%
Anonymous
2025-03-16
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Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
100%
written by Galina and ronen
2025-03-16
Excellent The spa area in amazing
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Room (100%)
In the centre of the town. A minute from a bus station
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Big and comfortable room with lovely balcony
Service (100%)
Location (100%)
96%
Anonymous
2025-03-16
Fabulous…we loved it.
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Unique setting and fun treats with our drinks.
Restaurant (100%)
Value for money (80%)
Too much furniture.
Service (100%)
Location (100%)
100%
Anonymous
2025-03-16
Perfect location and facilities.
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
91%
Anonymous
2025-03-15
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Room (100%)
Cleanliness (80%)
Breakfast (100%)
Restaurant (80%)
Value for money (100%)
Service (80%)
Location (100%)