Charme ed Eccellenza nel cuore di Lucerna

Esperienze di benessere con vista d’eccezione: godetevi la cordiale ospitalità e il lusso informale del nostro hotel a 4*. Presso la nostra storica struttura, l’atmosfera di charme si sposa al design moderno e, in questo peculiare ambiente, sapremo conquistarvi con una raffinata gastronomia e con il nostro servizio personalizzato. Arrivare e sentirsi subito ben accolti – benvenuti all’Hotel des Balances!

Le nostre camere

Camera doppia a uso singola Camera doppia a uso singola

Le nostre camere doppie a uso singola vi offrono il massimo comfort. Ideali anche per viaggiatori business e partecipanti a seminari.


Prenotare subito una camera
Camera doppia Superior Camera doppia Superior

Nelle nostre camere doppie Superior dal design moderno potrete trovare riposo e godere di ogni comfort possibile.


Prenotare subito una camera
Junior Suite Junior Suite

Le nostre eleganti Junior Suite offrono agli occupanti uno spazio generoso e una magnifica vista sulla Reuss e sul suggestivo panorama alpino.


Prenotare subito una camera
Suite Suite

Le nostre esclusive suite con ampia zona giorno e notte separata, vasca idromassaggio e balcone con fantastica vista panoramica sapranno soddisfare qualsiasi desiderio.


Prenotare subito una camera
Suite romantica Suite romantica

Vivete un’esperienza romantica allo stato puro, sotto un soffitto costellato di stelle, con vasca da bagno freestanding e vista da sogno inclusa.


Prenotare subito una camera
Recensioni Recensioni

La soddisfazione dei nostri ospiti si rispecchia nelle loro recensioni: circa 6145 ospiti hanno valutato il proprio soggiorno presso l’Hotel des Balances su ben 15 portali, con un livello di soddisfazione pari al 91%. Un motivo d’orgoglio, per cui desideriamo ringraziarli di cuore!

Extra

Pflege
Prodotti per la cura personale
Il profumo della Provenza vi aspetta sotto forma di prodotti cosmetici a marchio L’Occitane.
Coffee
Caffè e tè
Da gustare ogni volta che lo desiderate: la vostra camera è dotata di una macchina per caffè e tè a uso personale.
Karten
Carta degli ospiti
Corse in autobus gratuite nella città di Lucerna (zona 10).

Ristorante e bar

Ristorante Ristorante

Il nostro super chef Andy Fluri e il suo team vi sapranno conquistare con le loro creazioni culinarie. La loro cucina di matrice franco-mediterranea, premiata con 14 punti Gault Millau, sorprende con uno speciale mix di aromi e variazioni. Il nostro ristorante è aperto tutti i giorni a orario continuato dalle 7.00 alle 00.30.


Prenotare un tavolo
Bar e lounge Bar e lounge

Il nostro elegante bar e lounge costituisce il punto di ritrovo d’elezione dei nostri ospiti, ma anche gli abitanti locali amano trattenersi presso questo locale per una piacevole pausa, sorseggiando un buon drink o gustando un menù. Il nostro bar e lounge è aperto tutti i giorni dalle 7.00 alle 00.30.

Terrazza Terrazza

Che vista! Vi affaccerete direttamente sulle acque della Reuss che scorrono placide, col celebre Ponte della Cappella in primo piano e il lago e l’incantevole panorama alpino sullo sfondo. Benvenuti sulla nostra terrazza!

Colazione Colazione

La nostra colazione a buffet a base di specialità fresche è l’ideale per iniziare al meglio la giornata. Dai prodotti più sani e dietetici a quelli più ghiotti, c’è davvero qualcosa per tutti i gusti. Da noi potrete banchettare a piacimento!

La location e la città

Con le sue celebri attrazioni turistiche, il Lago di Lucerna e i monti circostanti, Lucerna saprà rendere il vostro soggiorno un’esperienza indimenticabile. Cultura, shopping, natura, escursioni, avventure e relax – saremo lieti di assistervi nella scelta e nella composizione del programma quadro personalizzato più adatto a voi, svelandovi tutti i nostri consigli da insider.

Impressioni

Recensioni

The satisfaction of our guests finds expression in their ratings.
15712 guests across 13 portals have rated their stays at the Hotel des Balances – giving a guest satisfaction rate of 92%.
We're naturally delighted and duly grateful!

Summary
Reviews

Categories

Room (90%)
Location (97%)
Cleanliness (96%)
Service (96%)
Price (85%)
Breakfast (89%)
Restaurant (92%)
Bar (93%)
Conference / Banquet (89%)

Portals

93%
Customer Alliance
(11781 Reviews)
92%
Google
(1580 Reviews)
90%
Logitravel
(1277 Reviews)
90%
Booking.com
(1241 Reviews)
94%
Hotels.com
(483 Reviews)
94%
Expedia
(330 Reviews)
89%
Agoda
(189 Reviews)
98%
Facebook
(165 Reviews)
85%
HolidayCheck
(59 Reviews)
83%
Hotel.de
(26 Reviews)
94%
Yelp
(15 Reviews)
100%
Travelocity
(5 Reviews)
86%
Orbitz
(4 Reviews)
90%
Zoover
(3 Reviews)
98%
Atrapalo
(2 Reviews)
75%
Despegar.com
(2 Reviews)
91%
HRS
(1 Reviews)
94%
Hotelreservierung.de
(1 Reviews)
80%
Petit Futé
(1 Reviews)
94%
written by Jan
2025-09-25
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
100%
written by Robert Brown
2025-09-25
Delightful.
more details
Room (100%)
Excellent location on the river in the old city.
Cleanliness (100%)
Very pleasant and helpful at all times.
Breakfast (100%)
Very nice buffet and extensive a la carte menu.
Restaurant (100%)
An elegant restaurant with first class service and gourmet food. The menu contains a nice variety of selections and with new choices every day. The outdoor seating on the river is closed to pedestrian traffic so you can dine in a quiet and private outdoor environment.
Value for money (100%)
The room was clean, comfortable, nicely furnished and well provisioned with such amenities as toiletries and coffee supplies. The beds were very comfortable with quality sheets and pillows. Housekeeping services were prompt and thorough.
Service (100%)
I paid what I expected to and it was well worth it.
Location (100%)
Faultless.
46%
written by Adrianus Niemeijer
2025-09-25
Wij verwachten als hotelgasten meer luxe en uitstraling is.
more details
Room (60%)
Verder geen opmerking
Cleanliness (60%)
Mag ook duidelijk uitleggen.
Breakfast (60%)
Terras is top en heb geen restaurant gezien.
Restaurant (100%)
Value for money (20%)
Kamer 25 m2 zonder uitzicht (tegenover kantoor) zonder ontbijt voor Fr 385,80 is gewoon opgelicht.
Service (20%)
Veel te duur voor kleine hotelkamer
Location (60%)
Kan beter en elke hoek vol stof en vuil.
100%
written by Claire Kramer
2025-09-25
One of the best hotels in Switzerland. I love it and will be back!
more details
Room (100%)
Convenient to Old Toen and shopping.
Cleanliness (100%)
Very helpful and courteous!
Breakfast (60%)
Restaurant (100%)
Value for money (100%)
Beautiful spacious room. Amazingly decorated with everything needed.
Service (100%)
Location (100%)
90%
written by Martin Gelb
2025-09-25
Very satisfactory we were very pleased with our choice
more details
Room (100%)
Can not be better
Cleanliness (100%)
Breakfast (100%)
Restaurant (80%)
Value for money (80%)
Shower a bit small
Service (80%)
Expensive but very good
Location (100%)
100%
written by Jennifer modisett
2025-09-25
Wonderful people, service, location and room and breakfast. Loved it.
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (80%)
Value for money (100%)
Service (100%)
Location (100%)
80%
written by D.Wernikoff
2025-09-24
Fine
more details
Room (100%)
Lovely location but very difficult to access.
Cleanliness (100%)
very helpful and attentive
Breakfast (80%)
Good food, good service, expensive
Restaurant (80%)
nothing special except the lovely terrace
Value for money (60%)
the room is small, no need to fill it with unnecessary furniture; windows directly facing a construction site (noisy)
Service (60%)
expensive for a somewhat uncomfortable room with no view
Location (80%)
perfect
73%
Anonymous
2025-09-24
After staying at several 4 and 5 star hotels you would need to improve I would call you a 3 star no pool or spa but I did enjoy the location.
more details
Room (60%)
We thought the central location was good.
Cleanliness (80%)
The front desk staff were very helpful
Breakfast (100%)
Food was high quality and very tasty
Restaurant (80%)
Value for money (60%)
The bed duvets were to hot for this time of year and the climate control in the room didn’t cool the room down.
Service (60%)
we thought it was overpriced for the quality of the property
Location (80%)
We had to ask for an additional bar of soap on our 3rd day
96%
written by Eric Lopez
2025-09-24
more details
Room (100%)
Excellent location for exploring Lucerne and the surrounding area.
Cleanliness (100%)
Staff was exceptionally friendly and helpful!!
Breakfast (100%)
Restaurant (80%)
Value for money (80%)
The air freshener/diffuser in the bathroom had an overpowering scent and we had to put it on the balcony.
Service (100%)
Location (100%)
85%
Anonymous
2025-09-24
Great location and beautiful room but pricey.
more details
Room (100%)
Cleanliness (80%)
Breakfast (80%)
Restaurant (80%)
Value for money (100%)
Service (60%)
Location (100%)
94%
Anonymous
2025-09-24
Das ganze Ergebnis war sehr zufriedend und angenehm und hat unsere Erwartungen erfüllt. Wir haben uns sehr wohl gefüllt. Die zusätzliche Kleinigkeiten (z.B. das Schokolade und die Caramels) waren sehr geschätzt, weil sie etwas besonderes waren.
more details
Room (100%)
Es gefällt uns, dass das Hotel sich im Altstadt befindet.
Cleanliness (100%)
Breakfast (100%)
Die Auswahl war sehr breit, und das Essen war sehr fein (vor allem die Omlette).
Restaurant (100%)
Das Essen war, wie immer, hervoragend. Die Dienstleistung war auch sehr gut.
Value for money (80%)
Das Zimmer und Badezimmer waren sehr schön eingerichtet, aber sie waren sehr klein für den Preis den wir bezahlt haben.
Service (80%)
Siehe bitte meine Antwort zu Frage #1.
Location (100%)
100%
written by Maiones loved Lucerne
2025-09-23
One of our best travel experiences.
more details
Room (100%)
Easy walking and beautiful view
Cleanliness (100%)
The entire staff was very responsive and can speak many languages well
Breakfast (100%)
Our anniversary 50 th dinner was best ever.
Restaurant (100%)
Bar could make a special drink
Value for money (100%)
Clean and always presented well
Service (100%)
Location (100%)
100%
Anonymous
2025-09-23
Very enjoyable
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
Anonymous
2025-09-23
Wonderful!!
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
92%
written by Sanghyun Han
2025-09-23
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Clean~~
Service (60%)
Location (100%)
95%
written by Juan
2025-09-23
Excelente y la atencion muy buena
more details
Room (100%)
Muy centrica
Cleanliness (100%)
Breakfast (100%)
Toda la comida excelente
Restaurant (100%)
La terraza con vistas hermosas
Value for money (100%)
Muy buenas instalaciones y limpiasñ
Service (80%)
Location (100%)
56%
written by Maier Konrad & Marie-Louise
2025-09-23
more details
Room (100%)
Siehe oben
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (20%)
Entspricht nicht dem Preis!! Sooo klein! ! Blick auf die Reuss (extra erwäjnt bei Bestellung) nur durch die Balustrade möglich!
Service (40%)
Location (20%)
96%
Anonymous
2025-09-22
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
100%
written by Rudolf, Ingeborg und Tochter Barbara Aberle
2025-09-21
Es war wie bereits beim1-mal AUSGEZECHNET: Unserer Tochter hat der Aufenthalt bestens gefallen. Sie war noch nie in Luzern.
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
97%
Anonymous
2025-09-21
more details
Room (100%)
Beautiful view
Cleanliness (100%)
Breakfast (80%)
Food was good. Service was very slow. Took 25 minutes to get menu and water after we were seated.
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
Anonymous
2025-09-21
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
written by Carol
2025-09-21
We felt welcomed from the moment we checked in. To us first impressions are everything
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Within minutes of checking into our room a lovely young lady showed up with a bottle of wine and snacks
Service (100%)
Location (100%)
95%
written by Vicki Nelson
2025-09-20
Good
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Wonderful
Restaurant (100%)
Value for money (80%)
The bathroom needs a few things to make it better
Service (80%)
The bathroom wasn’t the best
Location (100%)
74%
Anonymous
2025-09-20
more details
Room (80%)
Cleanliness (80%)
Breakfast (80%)
Restaurant (80%)
Value for money (60%)
Service (40%)
Location (100%)
97%
Anonymous
2025-09-19
Outstanding.
more details
Room (100%)
Very convenient to everything we wanted to see on our trip.
Cleanliness (100%)
Very helpful and spoke multiple languages to help guests from many places.
Breakfast (100%)
Excellent meals.
Restaurant (80%)
Wish there could have been more seating in the bar lounge area but tables were set up for lunch and dinner.
Value for money (100%)
Large room with a beautiful view.
Service (100%)
What you would expect to pay for a high end hotel with an excellent location.
Location (100%)
96%
written by Jill wallace
2025-09-18
Excellent choice
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (80%)
Value for money (100%)
Service (80%)
Location (100%)
94%
written by Sartori Scherler
2025-09-18
Gemäss bereits abgegebenen Feedback. Top!
more details
Room (100%)
Cleanliness (100%)
Top, 5!
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
etwas ringhörig aber sonst sehr schön
Service (80%)
Betrifft nur das Zimmer
Location (100%)
100%
written by Dr. Tracy Nagakura
2025-09-17
We loved staying at Hotel des Balances. We were provided with an excellent room with excellent views. Staying here made our Luzern visit even more comfortable and enjoyable.
more details
Room (100%)
Excellent location! Convenient and walkable to everywhere we wanted to go.
Cleanliness (100%)
The staff welcomed us warmly, and professionally. Helped us with all of our needs
Breakfast (100%)
Full complement of hot and cold choices. Wonderful breakfast to start our day.
Restaurant (100%)
Best part was the wait staff. Accommodated our every need courteously, respectfully and professionally.
Value for money (100%)
Great view, spacious room with every amenity expected. Good supply of electrical outlets and good wi-fi.
Service (100%)
We were completely happy and satisfied with everything provided to us.
Location (100%)
Very clean, no artificial scents to hide anything unpleasant.
96%
written by James K i no shi ta
2025-09-17
very good. Our favourite ho te l.
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
90%
Anonymous
2025-09-17
We enjoyed the breakfast and location of the hotel. The staff was very friendly and helpful. We wish the room was a little larger or configured to make it easier for large luggage.
more details
Room (100%)
Perfect
Cleanliness (100%)
Everyone was helpful and friendly
Breakfast (100%)
Restaurant (100%)
Value for money (60%)
The room was small given that we were traveling with a lot of luggage
Service (80%)
Location (100%)
88%
written by Jules
2025-09-17
Really good. Would recommend.
more details
Room (100%)
Perfect location- central, but not noisy.
Cleanliness (80%)
Practically everyone was really lovely. But the blonde, male waiter on Sunday morning was not. There was a table for 2 free at the window so I went to sit down. He rushed over and asked 'Can't you read? This is reserved' and pointed to the tiny card I had missed. Firstly, this was incredibly rude. Secondly, how was someone able to reserve a breakfast table? Thirdly, no one sat there before we finished breakfast. He should be reprimanded. Staff in restaurant and reception seemed to change each day.
Breakfast (80%)
See above. Buffet is excellent. Bacon was too greasy for our taste. But everything else was really good.
Restaurant (100%)
Bar staff were all fabulous and the bar menu reasonably priced (for Switzerland). Quality of food was excellent.
Value for money (80%)
The room was actually very clean and comfortable, with a fabulous view and balcony, but our first impression was not good. The bedspread was ugly and looked lumpy, towels very thin, and no robes. This was, however, very quickly corrected.
Service (80%)
We found Swiss prices very high everywhere!
Location (100%)
100%
written by Barone Pascal
2025-09-17
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
94%
Anonymous
2025-09-16
Wonderful location, very good food. Clean hotel and rooms with great staff.
more details
Room (100%)
Perfect location on river and close to KKL
Cleanliness (100%)
Exceptionally friendly
Breakfast (100%)
Restaurant (100%)
Value for money (60%)
Better storage
Service (100%)
Location (100%)
96%
written by Richard
2025-09-16
Amazing. And look forward to coming back
more details
Room (100%)
Cleanliness (100%)
Patrick our bartender was amazing. He made a dinner recommendation that totally made our trip special. Thanks he is great
Breakfast (100%)
Patrick was super helpful and a great conversationalist
Restaurant (100%)
Value for money (100%)
Beautiful Room
Service (80%)
A hit pricy
Location (100%)
80%
written by mariaux
2025-09-16
more details
Room (60%)
Cleanliness (80%)
Breakfast (80%)
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (100%)
La chambre n'était pas faite une des 3 nuits
96%
written by Whitehead
2025-09-16
Very pleasant stay.
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Outstanding food and service
Restaurant (100%)
Value for money (80%)
Very small
Service (100%)
Location (100%)
88%
written by Giacomo Marchetti
2025-09-16
more details
Room (80%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (100%)
100%
written by Des Harris
2025-09-16
Very enjoyable and satisfying.
more details
Room (100%)
In the heart of the old town.
Cleanliness (100%)
Very helpful, including the restaurant staff.
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Clean, tidy and creative decor.
Service (100%)
High quality at a good price.
Location (100%)
Spotless.
95%
Anonymous
2025-09-16
Wir sind rundum zufrieden
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
100%
Anonymous
2025-09-16
My thanks to your staff for their kind help at all times,
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
Anonymous
2025-09-15
more details
Room (100%)
Cleanliness (100%)
The staff was tremendous!
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
It was a little tight, but the drawer and closet space was very good and allowed us to unpack completely during our stay. Of course we loved our view of the lake and church and it was a plus having a little balcony we could sit on and have coffee in the morning. A wonderful experience! Everybody in the hotel was so pleasant and helpful.
Service (100%)
Location (100%)
100%
written by D. Peart
2025-09-15
We really enjoyed our stay in Zermatt. Beautiful views everywhere you look. Hiking is strenuous but worth the hike! Many restaurants to choose from serving pizza to gourmet meals and traditional Switzerland food.
more details
Room (100%)
View of Matterhorn was superb
Cleanliness (100%)
Everyone very friendly and helpful
Breakfast (100%)
Full breakfast served. Delicious
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
82%
written by Tomas
2025-09-15
more details
Room (80%)
Cleanliness (100%)
Breakfast (60%)
Restaurant (80%)
Value for money (80%)
Service (80%)
Location (100%)
100%
Anonymous
2025-09-15
Excellent
more details
Room (100%)
Next to Champs de Lysee
Cleanliness (100%)
Great customer service
Breakfast (60%)
Restaurant (80%)
Value for money (100%)
Excellent hotel - clean with nice decor and great customer service l!
Service (100%)
Reasonable price
Location (100%)
91%
written by Brooke fry
2025-09-14
Excellent except the beds. The shower didn't have much pressure but that is expected in an old hotel
more details
Room (100%)
Great to be in the center of everything
Cleanliness (100%)
Everyone was so nice and helpful
Breakfast (100%)
The food was wonderful and so was the ataff
Restaurant (100%)
Everything was great I liked the smaller portions. Staff was great
Value for money (80%)
The beds are the worst I have ever slept in. They are hard so hard our bodies hurt sleeping on them
Service (60%)
If the beds where up to date I would have given a 5
Location (100%)
77%
written by Dr.Bernfried Moosmann und Viola Suhle-Moosmann uhle-
2025-09-14
Ein Haus zum Wohlfühlen! Bei der Zimmerreservierung gab es eine Irritation. Zum ersten Mal seit zahlreichen Aufenthalten. Beim Check-in erhielten wir jedoch die positive Mitteilung, das gewünschte Zimmer beziehen zu können.
more details
Room (80%)
Siehe Kommentar oben, dem ist nichts hinzuzufügen.
Cleanliness (40%)
den Mitarbeitern ein großes Lob. Besonders das Engagement und die Motivation von Frau Pinzaru seien hier zu betonen. Wir würden US freuen, Frau Pinzaru anlässlich eines weiteren Aufenthaltes wieder zu sehen.
Breakfast (80%)
Siehe Begründung 5
Restaurant (80%)
empfehlenswert allerdings wird mit der Zuteilung von Brötchen oder, zur feinen Vorspeise und zum Amuse-Gueule sehr gespart.
Value for money (100%)
logieren seit vielen Jahren im bevorzugten Zimmer.
Service (40%)
Aufgrund der Wechselkurssituation, für Nichtschweizer teuer!
Location (100%)
Der Kosmetikeimer könnte abends, bei Bedarf, geleert werden.
96%
Anonymous
2025-09-14
A very nice comfortable hotel. Very well situated. The most beautiful view from the balcony.
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (80%)
Value for money (100%)
Service (80%)
Location (100%)
96%
written by Joell Ritchey
2025-09-14
more details
Room (100%)
Cleanliness (100%)
So impressed with the staff! Especially the gentlemen who helped rearrange our bed!
Breakfast (100%)
Restaurant (80%)
Value for money (100%)
Service (80%)
Location (100%)
100%
Anonymous
2025-09-14
It was perfect. The setting ,staff ,meals help from concierge couldn’t have been better. Can hardly wait to return. Had a wonderful carrot and lime soup with Great Performance tour on September 8. Is it possible to get the recipe from your amazing chef? Thank you.
more details
Room (100%)
loved the setting on the river
Cleanliness (100%)
from the desk to restaurant and cleaning staff all the best
Breakfast (100%)
Loved the choices
Restaurant (100%)
Every meal was delicious. When we didn’t order a first course but someone at the table did a little appetizer was served to us.
Value for money (100%)
Loved the view . Room 501 small but efficient
Service (100%)
Location (100%)
100%
written by Michael Ritter
2025-09-13
We thoroughly enjoyed all the facilities we chose to use
more details
Room (100%)
Esay to walk to all the historical locations, lake piers and the KKL concert hall
Cleanliness (100%)
All hotel personnel were attentive, courteous and helpful
Breakfast (100%)
The morning wait staff were wonderful!
Restaurant (100%)
Good food
Value for money (100%)
Comfortably spacious
Service (100%)
Location (100%)
100%
Anonymous
2025-09-13
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
97%
Anonymous
2025-09-13
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Excellent service
Service (100%)
Location (100%)
84%
Anonymous
2025-09-12
Very good staff
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (60%)
Service (60%)
Location (100%)
100%
written by Orriere Stephane
2025-09-12
excellente
more details
Room (100%)
Centre ville et calme
Cleanliness (100%)
Breakfast (100%)
Ambiance agréable...vivant..beautè du lieu
Restaurant (100%)
Value for money (100%)
vue rivière...ville
Service (100%)
Location (100%)
95%
Anonymous
2025-09-12
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
We would have liked to the room faced to river side. if there is bath tub in the room, it is certainly one of the best hotel we have staied. it was, anyway super!
Service (80%)
Location (100%)
97%
written by Peg Neuhauser
2025-09-12
We loved the hotel. Our room was beautiful, spacious, and the beds were comfortable
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
80%
Anonymous
2025-09-12
Despite my comments the staff were all polite and friendly but professional. The room itself was absolutely wonderful. Only positive comments there. Only negatives were what I commented on, Breakfast and luggage service.
more details
Room (100%)
Cleanliness (80%)
Breakfast (40%)
Overpriced and fair to poor buffet. Eggs to order were good.
Restaurant (100%)
Value for money (100%)
Service (60%)
For the price breakfast should be included. You also need to have someone available to carry luggage up and down entrance stairs. Elderly guests struggling with luggage is not acceptable
Location (100%)
100%
written by Mohamad
2025-09-12
Fantastic
more details
Room (100%)
Cleanliness (100%)
Breakfast (40%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
97%
written by Stella Sayles
2025-09-12
I enjoyed very much my visit and hope I’ll have opportunities for more visits. Thank you
more details
Room (100%)
Perfect
Cleanliness (100%)
Outstanding
Breakfast (100%)
Choice and quality are very good
Restaurant (100%)
Service and food excellent
Value for money (80%)
Bath/shower is difficult
Service (100%)
Location (100%)
Excellent
82%
Anonymous
2025-09-11
Quite nice
more details
Room (100%)
Cleanliness (80%)
Breakfast (80%)
Restaurant (60%)
Value for money (80%)
Not enough horizontal surfaces, especially in bathroom. Could be shelves above toilet.
Service (80%)
Location (100%)
100%
written by Phil West
2025-09-11
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
88%
Anonymous
2025-09-11
Wir haben uns sehr wohl gefühlt in dem Hotel, sonst wären wir auch nicht so ofr gekommen. Wir waren das 9. Mal im Hotel, was für sich spricht, allerdings mit einigen Jahren Unterbrechung.
more details
Room (80%)
Cleanliness (100%)
Von der Freundlichkeit und Hilfsbereitschaft waren wir sehr angetan
Breakfast (80%)
Restaurant (100%)
sehr gute Auswahl an Gerichten und alles sehr schmackhaft
Value for money (80%)
Das Zimmer ist sehr schön, aber es fehlte eine Möglichkeit, die Garderobe aufzuhängen und der Anteil am Schrank für Kleidung ist knapp bemessen. Der Wasserdruck in der Badewanne ist sehr gering.
Service (80%)
Location (100%)
Die Badewanne müsste richtig geputzt werden
53%
written by Mechthildis Brueren
2025-09-11
Da die hautnahe Baustelle mit Geräuschbelästigung bei der Buchung nicht angekündigt wurde und ein entsprechender Zimmerpreisnachlass abrupt von dem Hotelmitarbeiter abgelehnt wurde ist eine Empfehlung obsolet !
more details
Room (80%)
Frühzeitige Mitteilung bei der Zimmerreservierung bzg. Baustellenbelästigung und Zimmerpreisnachlass dadurch bedingt !
Cleanliness (40%)
Breakfast (80%)
Restaurant (100%)
Value for money (80%)
Hoher Badewanneneinstieg . Baustelle am Nachbargebäude . Ab 7:00 Uhr dadurch erhebliche Geräuschbelästigung . Zimmerpreis dadurch vollkommen überzogen ! Ein Nachlass wurde unverständlicherweise nicht gestattet . ! Eine Empfehlung daraus resultierend obsolet !
Service (20%)
Location (20%)
97%
Anonymous
2025-09-10
more details
Room (100%)
Cleanliness (100%)
Great staff. Front desk, Julianna was fabulous with everything from check in, to what to do, dinner recommendations. The servers in the restaurant were also fabulous!
Breakfast (100%)
Great selection. Great buffet. Great menu. Extremely friendly and helpful staff
Restaurant (100%)
We are diner outside in the terrace! Again, every attention to detail was taken care of
Value for money (80%)
Very clean. Very large. Great view!
Service (100%)
Location (100%)
100%
written by Andrea
2025-09-10
Sehr schönes sehr gut geführtes Hotel.
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
Anonymous
2025-09-10
Génial Merci
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Super Merci
Service (100%)
Location (100%)
94%
Anonymous
2025-09-09
Feels like home
more details
Room (80%)
Cleanliness (100%)
Breakfast (100%)
Nice breakfast but could be much nicer if breakfast could be included in the price of the room. It’s feels strange that each piece of bread us calculated or if hot water is charged (3 francs and a bit of hot milk 5 francs, as happened to me one morning)…
Restaurant (100%)
Very good choice and wonderfully prepared
Value for money (100%)
Service (80%)
Location (100%)
93%
Anonymous
2025-09-08
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Ich würde den Plastik ganz rauslassen! Die einzelne Portionen von Butter und Margarine in Plastik verpackt sind umweltunfreundlich und man kann sich leicht ein Stück Butter schneiden…
Location (100%)
100%
Anonymous
2025-09-08
Amazing hotel.
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
88%
Anonymous
2025-09-08
Schönes Ambiente, zentral gelegen!
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Gerne hätten wir vorab gewusst, dass wir zum Frühstück vorzugsweise einen Tisch reservieren sollten da das Restaurant sehr gut besetzt war.
Restaurant (80%)
Value for money (100%)
Service (60%)
Location (100%)
94%
Anonymous
2025-09-08
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Ein rundum perfekter Aufenthalt, bei dem kaum Wünsche offenblieben. Einziger Verbesserungsvorschlag: Beim Frühstück würde eine kleine Eingangskontrolle sowie ein Mitarbeiter, der die Gäste zum Tisch begleitet, den ohnehin hervorragenden Service zusätzlich abrunden
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
100%
written by Dave Geschwind
2025-09-07
more details
Room (100%)
We had a water view with a balcony and amazing to sit out there and enjoy the view.
Cleanliness (100%)
Breakfast (100%)
Every dish was amazing! Staff very friendly and helpful.
Restaurant (100%)
Value for money (100%)
The coffee set up was the best I have experienced. Room large and comfortable.
Service (100%)
Location (100%)
100%
written by Maisy Hengesch
2025-09-07
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
91%
Anonymous
2025-09-07
Ottimo
more details
Room (100%)
F
Cleanliness (80%)
Breakfast (100%)
Eccellente
Restaurant (100%)
Eccellente
Value for money (80%)
Piccola ma confortevole
Service (80%)
Location (100%)
100%
written by Jill Hall
2025-09-07
The hotel is obviously one of the best in Lucerne
more details
Room (100%)
With the river and old town just outside the door, the location was superb
Cleanliness (100%)
Everyone was kind and most willing to help
Breakfast (100%)
Food was excellent and the service was perfect. And of course, the view was outstanding!
Restaurant (100%)
Value for money (100%)
I loved the modern aesthetics as well as the balcony and the view
Service (100%)
Location (100%)
There is obviously much attention to detail to keep the hotel perfectly clean
94%
written by Alpa Kulkarni
2025-09-06
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (100%)
100%
Anonymous
2025-09-06
Das beste Frühstück der Welt. Top Lage. Herrlicher Balkon.
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
94%
Anonymous
2025-09-06
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (60%)
Location (100%)
85%
Anonymous
2025-09-06
Ich komme wieder, aber würde ein anderes Zimmer nehmen
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (60%)
Service (60%)
Location (100%)
91%
Anonymous
2025-09-05
Wir sind schon mehrfach da gewesen - das spricht für sich! Fühlen uns sehr wohl und beim nächsten Festivalbesuch kommen wir wieder!
more details
Room (100%)
Zwar unterm Dach, aber gemütlich
Cleanliness (100%)
Besonders die Freundlichkeit an der Rezeption fiel mir auf. Aber auch beim Frühstück wurde man sehr aufmerksam und freundlich bedient
Breakfast (100%)
Umfangreich und ansprechend präsentiert
Restaurant (80%)
Hat uns sehr gut geschmeckt und die Lage am Fluss ist wunderbar
Value for money (80%)
Ich musste das Zimmer wechseln, weil das erste sehr dunkel war. Im zweiten Zimmer habe ich mich sehr wohl gefühlt . Der Wechsel wurde sehr freundlich und prompt von der Rezeption umgesetzt
Service (80%)
Location (100%)
Sehr sauber
82%
Anonymous
2025-09-05
more details
Room (60%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (60%)
There were black flying bugs in our bathroom our entire stay.
Service (60%)
Location (80%)
The bugs
88%
Anonymous
2025-09-04
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (60%)
not your fault, we book late and only the smallest room was available
Service (80%)
Location (100%)
75%
Anonymous
2025-09-04
more details
Room (80%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (40%)
Service (60%)
Location (40%)
100%
written by Stephen Sparrow
2025-09-04
This was the start of our holiday and it set a very high bar. Now we will be comparing all accommodation back to Hotel des Balances. We talked about coming back to Switzerland and basing ourselves at the hotel while we saw more.
more details
Room (100%)
Could not get a better location for wandering the streets of old Lucern.
Cleanliness (100%)
The staff were all friendly and engaging and always willing to help.
Breakfast (100%)
Good friendly service and advice.
Restaurant (100%)
Value for money (100%)
The room was spacious, fantastic view of the lake.
Service (100%)
Whilst more expensive than other options the quality of the room and the overall facilities make it still worthwhile.
Location (100%)
The room and the hotel were cleaned perfectly.
100%
written by Françoise Cyrot
2025-09-03
Le plaisir d'un hotel de luxe !
more details
Room (100%)
tellement beau de se trouver au bord de la rivière
Cleanliness (100%)
Service au bar et au restaurant accueillant, portier serviable, accueil sympathique
Breakfast (100%)
Plats délicieux et service sympathique et convivial
Restaurant (100%)
service rapide, souplesse par rapport au cocktail d'accueil, cette qualité d'accueil nous a motivé pour aller ensuite au restaurant.
Value for money (100%)
Très jolie décoration, literie impeccable, plancher au sol, Plusieurs fenêtres avec une jolie vue. pleins de petites attentions ...
Service (100%)
Promo sur booking + nous étions 3 dans la chambre.
Location (100%)
RAS, propre = propre
94%
Anonymous
2025-09-03
Tout est très bien Très bonne première visite
more details
Room (100%)
Parfait > en ville et au bord de l'eau
Cleanliness (100%)
Très bien partout
Breakfast (80%)
Un peu compliqué à la carte et un peu cher en buffet
Restaurant (100%)
Excellent et parfait
Value for money (100%)
Très confortable et très bien agencée, même si salle de bains un peu petite
Service (80%)
Petit dejeuner buffet plutôt cher
Location (100%)
Ok
96%
Anonymous
2025-09-03
We had a wonderful stay. It's our 3rd time here and we will be back.
more details
Room (100%)
Perfect location!
Cleanliness (100%)
Wonderful staff
Breakfast (80%)
Restaurant (100%)
Value for money (80%)
A little on the small side
Service (100%)
Really nice place to have a drink, great staff
Location (100%)
Great housekeeping
100%
written by Matt ronan
2025-09-03
Great
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
95%
written by Lady Annabelle Weidenfeld
2025-09-03
I already have recommended it and it will be my hotel in Lucerne in the future but please give me rösti with my bratwurst!
more details
Room (100%)
Perfect location
Cleanliness (100%)
Very friendly and very efficient
Breakfast (100%)
Excellent breakfast and choice
Restaurant (60%)
The terrace was idyllic but forme personally the food was a disappointment although excellently cooked. In Lucerne to find a bratwurst served with sweet potatoes is an abomination! Why not the traditional rösti which everyone adores and expects? Why cocktail sauce with a hamburger? Too much pesto where it does not belong. I suggest you ask the excellent chef to be more simple and authentic. Breakfasts were good and o. My last night we were offered a delightful chilled tomato soup which was perfect.
Value for money (100%)
The room was perfect and very well designed. The air conditioning was also very good and subtle when required
Service (100%)
I consider the ratio quality and price very fare
Location (100%)
Very clean and I notice the floor was also washed every day as it was still wet when I returned after breakfast.
96%
written by Karen lind
2025-09-03
We loved our stay and would come back
more details
Room (100%)
We loved the view and picked this hotel because of the view and proximity to town
Cleanliness (100%)
Staff was so nice and welcoming
Breakfast (100%)
We had a lovely meal on the terrace and they were able to accomodate us earlier than our reservation
Restaurant (60%)
Value for money (80%)
The just lovely. The water pressure was very low and it was difficult to wash hands.
Service (100%)
Location (100%)
95%
Anonymous
2025-09-03
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (100%)
91%
Anonymous
2025-09-02
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (60%)
Bed was too hard and AC was not cooling enough.
Service (80%)
Location (100%)
100%
Anonymous
2025-09-02
Fantastic
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Best food in town
Value for money (100%)
Service (100%)
Location (100%)
96%
Anonymous
2025-09-02
Aconchego, praticidade e ben estar .
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
A Sauna, as camas .
Service (80%)
Location (100%)
86%
Anonymous
2025-09-01
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (80%)
Service (60%)
Location (100%)
93%
Anonymous
2025-09-01
Siehe oben. Insgesamt sehr schön aber die Kurtaxen sollten direkt im Zimmerpreis drin sein.
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Relativ klein zu dem Preis sonst sehr schön
Service (80%)
Das nachträgliche Einfordern der Kurtaxe gibt einen etwas faden Nachgeschmack, vor allem da dies bei der Reservation nicht wirklich deklariert wurde.
Location (100%)
93%
Anonymous
2025-09-01
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
96%
Anonymous
2025-08-31
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
96%
written by Franco Gaetano
2025-08-31
more details
Room (100%)
Posizione magnifica nel cuore della città vecchia, con vista sul ponte della cappella
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Stanza di grandi dimensioni, ottimamente disegnata e attrezzata
Service (100%)
Location (100%)
92%
Anonymous
2025-08-30
Very pleasant!
more details
Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (100%)