شمس الفخامة والبهاء تشرق في قلب لوسيرن

معايشة سمتها المتعة الخالدة متلحفة برونق منظر سرمدي الجمال. سوف تسعد نفسك بما ينتظرها من استقبال ودود وفخامة متجسدة في أروقة فندقنا ذي تصنيف الأربعة نجوم. هنا تلتقي خطوط التصميم الحديث لتعانق الفخامة الكامنة في تفصيلات فندقنا الشاهد على التاريخ. في هذه الأجواء المميزة سوف ندللك بأروع ما يقدمه مطبخنا من أطباق شهية وخدمتنا الشخصية لك. كل ما عليك فعله هو أن تصل وتتركنا ندللك - مرحباً بك في فندق Hotel des Balances.

غرفنا الفندقية

غرف مزدوجة مميزة غرف مزدوجة مميزة

في غرفنا المزدوجة المميزة المصممة على النمط الحديث سوف تغرق في أحضان الهدوء والراحة التي تتمناها.


حجز غرفتك الآن
غرف مزدوجة للاستخدام المفرد غرف مزدوجة للاستخدام المفرد

غرفنا المزدوجة المخصصة للاستخدام المفرد توفر لك قدراً كبيراً من الراحة. وهي توفر الاختيار الأمثل أيضاً لرجال الأعمال والمشاركين في السيمنارات.


حجز غرفتك الآن
الأجنحة الأجنحة

أجنحتنا الحصرية تلبي كل الرغبات بما تحويه من غرف معيشة رحبة وغرف نوم منفصلة وحمامات دوامة وشرف، بالإضافة إلى المنظر الأخاذ من هناك الذي يأخذك إلى البعيد البعيد.


حجز غرفتك الآن
الأجنحة الصغيرة الأجنحة الصغيرة

أجنحتنا الصغيرة الأنيقة تجذبك إليها بفضل رحابتها وما توفره من إطلالة ساحرة من شُرفها المطلة على نهر الرويس وبانوراما جبال الألب الانطباعية المؤثرة.


حجز غرفتك الآن
التقييمات التقييمات

تقييمات ضيوفنا تبوح برضاهم عن خدمتنا الفندقية المميزة. في 15 بوابة قام بزيارتها 6145 ضيف لتقييم إقامتهم في فندق Hotel des Balances - وبلغت نسبة الرضا 91%. وقد سعدنا كثيراً بهذه النسبة ولذا فنتوجه بجزيل الشكر إلى ضيوفنا!

الجناح الرومانسي الجناح الرومانسي

عِش الرومانسية في أنقى صورها أسفل سقف الجناح المرصع بلمبات الإضاءة المتلألئة وفي البانيو القائم بذاته، كل ذلك ممزوجاً بمنظر حالم.


حجز غرفتك الآن

إضافات

Karten
تذكرة الضيوف
رحلات مجانية بالحافلة في مدينة لوسيرن (المنطقة 10).
Coffee
القهوة والشاي
المتعة بانتظارك متى رغبت فيها: غرفتك مجهزة بماكينة قهوة وشاي.
Pflege
منتجات العناية
ستجد بانتظارك عطر بروفنس المميز في صورة منتجات التجميل من L’Occitane.

المطعم والبار

البار وصالة الجلوس البار وصالة الجلوس

إنه نقطة اللقاء المفضلة لضيوفنا - البار وصالة الجلوس المريحة الأنيقة لدينا. حتى أهالي لوسيرن يحبون القدوم هنا والاستمتاع باللحظة مع تناول مشروب لذيذ أو الاختيار من القائمة ما يناسبهم. البار وصالة الجلوس لدينا مفتوح يومياً لخدمتك من الساعة 07:00 ص إلى 12:30 منتصف الليل.

المطعم المطعم

رئيس الطهاة الأبرز في مطبخنا، الشيف أندي فلوري، وفريقه سوف يأسروك بروعة ما يقدمونه لك من أطباق شهية. فروائع مطبخهم الفرنسي-المتوسطي سوف تبهرك وتخطف لبك بفضل ما تتميز به من نكهات مميزة وتشكيلات غنية بالتنوع. تجدر الإشارة إلى تميز هذا المطبخ، حيث إنه حاصل على 14 نقطة وفقاً لدليل جولت ميلاو. مطعمنا مفتوح يومياً لخدمتك من الساعة 07:00 ص إلى 12:30 منتصف الليل.


حجز طاولة
الإفطار الإفطار

بوفيه الإفطار لدينا بأطايب الأطباق الطازجة يمثل نقطة الانطلاق المثلى لبداية اليوم. وأطباقنا تلبي كل الأذواق، بدءاً من الصحية وحتى الغنية الممتلئة. معنا استمتع بطعامك وشرابك بكل هدوء.

الشرفة الشرفة

يا له من منظر: أنت تجلس مباشرة على نهر الرويس ويداعب عينيك منظر المياه المتدفقة الحانية. في المقدمة تجد جسر تشابل الشهير عالمياً، ومن ورائه البحيرة، ثم البانوراما الجبلية الحالمة.مرحباً بك في شرفتنا!

الموقع والمدينة

لوسيرن بما تحويه من معالم سياحية شهيرة وبحيرة لوسيرن والجبال المتاخمة لها، تتضافر خيوطها معاً لتجعل من إقامتك معايشة خصبة لا تنسى. سواء كان الأمر يتعلق بالثقافة أو التسوق أو الطبيعة أو النزهات الخلوية أو المغامرة أو الاستجمام - يسرنا مساعدتك في الاختيار وإعداد برنامجك الإطاري الشخصي والبوح لك بنصائحنا الكامنة خصيصاً لك.

انطباعات

التقييمات

The satisfaction of our guests finds expression in their ratings.
14840 guests across 14 portals have rated their stays at the Hotel des Balances – giving a guest satisfaction rate of 92%.
We're naturally delighted and duly grateful!

Summary
Reviews

Categories

Room (90%)
Location (98%)
Cleanliness (96%)
Service (96%)
Price (85%)
Breakfast (89%)
Restaurant (92%)
Bar (93%)
Conference / Banquet (89%)

Portals

93%
Customer Alliance
(11056 Reviews)
92%
Google
(1438 Reviews)
91%
Booking.com
(1407 Reviews)
90%
Logitravel
(1277 Reviews)
93%
Hotels.com
(362 Reviews)
94%
Expedia
(280 Reviews)
89%
Agoda
(189 Reviews)
98%
Facebook
(165 Reviews)
73%
HolidayCheck
(57 Reviews)
83%
Hotel.de
(26 Reviews)
94%
Yelp
(15 Reviews)
100%
Travelocity
(5 Reviews)
86%
Orbitz
(4 Reviews)
90%
Zoover
(3 Reviews)
98%
Atrapalo
(2 Reviews)
75%
Despegar.com
(2 Reviews)
91%
HRS
(1 Reviews)
94%
Hotelreservierung.de
(1 Reviews)
80%
Petit Futé
(1 Reviews)
92%
written by Paolo G.
2025-02-02
Hotel molto accogliente. Ottenuta camera superiore con vista fiume con piccolo balconcino davvero stupenda. Servizio ottimo camera ben arredata e top confort grazie allo Staff ci torneremo sicuramente
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Room (100%)
Cleanliness (80%)
Breakfast (no review)
Restaurant (no review)
Value for money (100%)
Top
Service (80%)
Location (100%)
100%
written by Alexander Baltazzis
2025-02-02
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
90%
written by Mike Cook
2025-02-02
Overall very satisfied.
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Room (80%)
Our taxi has some difficulties gaining access
Cleanliness (100%)
excellent service
Breakfast (80%)
Shame that deal only included buffet
Restaurant (100%)
Value for money (80%)
Room always very hot . May be due heat rising from fire in room below.
Service (100%)
Location (100%)
100%
Anonymous
2025-02-02
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Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
Anonymous
2025-02-02
Incroyable
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
94%
written by Raz y
2025-02-02
The rooms need to have a better supply of bottled water
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Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (80%)
Value for money (100%)
Service (100%)
Location (100%)
96%
Anonymous
2025-02-01
No geral gostamos muito da hospedagem. Ótima localização. Vista do quarto maravilhosa . Café da manhã excelente e ótima limpeza.
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Room (100%)
Localiza privilegiada com vista linda.
Cleanliness (100%)
Todos muito atenciosos
Breakfast (100%)
Ótima qualidade
Restaurant (80%)
Value for money (100%)
Quarto bem luxuoso e confortável.
Service (80%)
É caro mas vale o investimento
Location (100%)
Quarto bem limpo e organizado
93%
Anonymous
2025-02-01
Sehr angenehmes Hotel in bester Lage.
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (80%)
Value for money (100%)
Zimmer 401 sehr schön, mit großem Fenster mit Blick zum oberen Turm.
Service (80%)
Location (80%)
87%
Anonymous
2025-02-01
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Room (80%)
Cleanliness (80%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Service (60%)
Location (100%)
100%
Anonymous
2025-01-31
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
96%
written by Beth O’Donnell
2025-01-31
Overall very good.
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
It was clean and nice. Soundproofing not great. We were in two rooms next to each other and we could easily hear each other talking in the morning.
Service (100%)
Location (100%)
72%
Anonymous
2025-01-30
It was ok
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Room (80%)
Cleanliness (80%)
Breakfast (100%)
Restaurant (100%)
Value for money (60%)
Service (60%)
Location (80%)
100%
written by Birgit
2025-01-30
Wir waren sehr zufrieden. Wir kommen gerne wieder.
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Room (100%)
Lage perfekt, mitten in der City mit parkservice, richtig gut????
Cleanliness (100%)
Alle sehr freundlich, sehr hilfsbereit, super
Breakfast (100%)
Das Frühstück war fantastisch
Restaurant (100%)
Sehr leckeres Essen kann man nur empfehlen top
Value for money (100%)
Saubere schöne Zimmer, alles super
Service (100%)
Preisleistung, super
Location (100%)
Alles wunderbar
90%
Anonymous
2025-01-30
Gut. Sehr erfreulich ist die Parkgarage mit reservierter Ladestation.
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (60%)
Es ist sehr dunkel, vor allem im Bad
Service (80%)
Location (100%)
92%
Anonymous
2025-01-29
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (100%)
95%
Anonymous
2025-01-29
Perfect
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
There was a problem with the shower pressure
Service (80%)
Location (100%)
96%
written by Ch Attenhofer Jost
2025-01-29
es war und ist mein Lieblingshotel in Luzern
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
100%
Anonymous
2025-01-28
Tolles Haus an zentraler Lage mit hervorragendem Personal. Bar und Frühstück ausgezeichnet. Es gibt für uns keine Gründe eine Alternative zu suchen. Der Preis ist absolut ok.
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Room (100%)
Zentral mitten in der Altstadt.
Cleanliness (100%)
Wir haben durchwegs freundliches und sehr aufmerksames Personal angetroffen. Von der Rezeption über die Bar bis zum Frühstück. Das hat Seltenheitswert und ist viel Wert!
Breakfast (100%)
Sehr vielfältiges Frühstück. Es lässt kaum Wünsche offen und hat uns begeistert!
Restaurant (100%)
Gelernte Barkeeper! Personal mit Übersicht. Wir haben eine Kleinigkeit gegessen. Die Karte ist eher knapp. Da wäre eine etwas grössere Auswahl wünschenswert. Die Weinauswahl ist perfekt.
Value for money (100%)
Gutes Ambiente, grosszügig und sauber. Bad/WC kompakt und zweckmässig.
Service (100%)
Location (100%)
100%
Anonymous
2025-01-28
more details
Room (100%)
Cleanliness (100%)
Ausser dass Sie bei dieser Frage auch die Mitarbeiterinnen aufführen könnten oder dann von Mitarbeitenden sprechen sollten ;-). Die meisten Kontakte hatte ich mit dem weiblichen Personal
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Grosszügige Räumlichkeiten, super Service mit Bar, Pflegeprodukte
Service (100%)
Location (100%)
100%
Anonymous
2025-01-28
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
90%
Anonymous
2025-01-28
more details
Room (80%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (60%)
Sehr klein
Service (80%)
Location (100%)
100%
written by Markus
2025-01-28
Seit vielen Jahren für uns die Top-Adresse in Luzern. Es ist wie nach Hause kommen! Alle sind freundlich und wachsam. Die Qualität ist wie immer auf einem sehr hohen Niveau. Wir kommen immer wieder.
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
96%
Anonymous
2025-01-28
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
100%
written by Thomas Wagner
2025-01-28
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
97%
Anonymous
2025-01-27
Nur positiv! Personal sehr freundlich und zuvorkommend
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
100%
Anonymous
2025-01-27
Top
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Top
Restaurant (100%)
Top
Value for money (100%)
Service (100%)
Location (100%)
97%
written by Grimm
2025-01-27
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
85%
Anonymous
2025-01-27
Gut
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Room (80%)
Cleanliness (80%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (80%)
80%
Anonymous
2025-01-26
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (40%)
97%
Anonymous
2025-01-26
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
100%
written by Anastasia
2025-01-26
Me and my sister had a wonderful experience in this hotel in Lucerne. From the moment we checked in till check out everything been perfect and I can’t even think how it could be better! Our room was spacious for two girls and the big mirror was just an amazing addition to the room. Loved having a balcony, especially with such a breathtaking views we had! Having a coffee from Nespresso machine on the balcony with that amazing view - I don’t even know what else could be added to that idyllic morning! 100% would be back to this hotel! I’ve stayed in different hotels around Switzerland, but Lucerne and hotel Des Balances was just the best experience!
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Room (100%)
The best location you can have in Lucerne! Close to everything: to the train station, to the old town, to shopping, to restaurants and bars
Cleanliness (100%)
Everyone been very pleasant and friendly: reception, restaurants, bar. Everyone been welcoming and made us feel home
Breakfast (100%)
Everyone been very nice and pleasant for us, would definitely go back there
Restaurant (100%)
Value for money (100%)
Room was very spacious and airy, we had an amazing view to the river and mountains, beds been very comfortable and we had plenty of space!
Service (100%)
Location (100%)
Very clean room, bathroom and all hotel
97%
Anonymous
2025-01-26
Very comfortable and relaxing stay - wonderful view
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
94%
written by Giulia Danieli
2025-01-26
Great weekend escape, comfortable Hotel room and great f&b offer.
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Room (100%)
Amazing location for travellers arriving by train just 5 minutes walk from the train station . Hôtel in the centre of Lucerne.
Cleanliness (100%)
Breakfast (100%)
Really nice and wide choice, fresh and quality products. On the buffet a variety of options for different dietary preferences. Warm dishes (Omelette) was tasty and well prepared. Service staff friendly and welcoming.
Restaurant (100%)
We tried the à la carte Menu. Well structured Menu with a range of traditional to more creative options following the seasonal offer.
Value for money (80%)
Cosy room and good space management. A refurbishment of the furniture could upgrade it.
Service (80%)
Location (100%)
93%
Anonymous
2025-01-26
Un soggiorno molto piacevole
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Room (80%)
Centrale, ma tranquillo
Cleanliness (100%)
Breakfast (100%)
Servizio cortese ed attento
Restaurant (100%)
Value for money (100%)
Camera spaziosa con vista stupenda
Service (80%)
I prezzi a gennaio hanno un buon rapporto qualità’/prezzo
Location (100%)
97%
Anonymous
2025-01-26
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Déco soignée, propreté, très fonctionnelle.
Service (80%)
Location (100%)
100%
Anonymous
2025-01-25
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
91%
written by B.A.G,
2025-01-25
Man fühlt sich willkommen, Aufmerksamkeit und Freundlichkeit werden gelebt
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Room (100%)
Sicht zur Reuss
Cleanliness (100%)
Breakfast (100%)
Hervorragender Service / freundliche Bedienung / sukkulente Qualität
Restaurant (40%)
Abends: Chef de Bar? [schwarzhaarig mit übergroßen brille] unfreundlich, arrogant.
Value for money (100%)
Service (100%)
Location (100%)
88%
Anonymous
2025-01-24
Romantično
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Room (100%)
Pogled
Cleanliness (100%)
Breakfast (100%)
Sve
Restaurant (80%)
Value for money (80%)
Krevet, balkon
Service (60%)
Location (100%)
97%
written by Sabine Beck-Pflugshaupt
2025-01-24
Der Service ist einwandfrei. Sehr freundlich und zuvorkommend. Die Räumlichkeiten sehr ansprechend mit wohliger Raumatmosphäre.
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Das Zimmer ist wunderschön. Einzig die Bettmatratze war unbequem hart und mit einer grossen "Mulde" versehen.
Service (100%)
Location (100%)
87%
written by Couvreu
2025-01-24
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Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (80%)
Value for money (80%)
Service (80%)
Location (100%)
100%
Anonymous
2025-01-24
Amazing! The room was fantastic and had the most beautiful view, and the staff were so lovely giving us sweet treats every night etc
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (80%)
Value for money (100%)
Service (100%)
Location (100%)
97%
written by Bruno Peter
2025-01-24
Zentrale, ruhige Lage mit traumhafter Aussicht auf Reuss und Stadt.
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Room (100%)
Wir hatten an der Klausur viele Gäste. Die Gehdistanz zum Bahnhof wurde sehr geschätzt.
Cleanliness (100%)
Durchwegs sehr aufmerksam und unterstützend.
Breakfast (100%)
Restaurant (100%)
Der Wunsch nach einem beförderlichen Service mit dem Regierungsrat wurde tadellos umgesetzt.
Value for money (100%)
Vielen Dank für das zuvorkommende Zimmer-Up-Grade. Das wurde von den Stadtratsmitgliedern sehr geschätzt.
Service (80%)
Location (100%)
100%
Anonymous
2025-01-23
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Breakfast (100%)
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Value for money (100%)
Service (100%)
Location (100%)
94%
Anonymous
2025-01-23
wir bleiben Stammgäste!
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Room (100%)
Optimal!
Cleanliness (80%)
alle super, ausser der Chef de service in der Bar…
Breakfast (100%)
Restaurant (80%)
siehe Kommentar oben Punkt 4
Value for money (100%)
Sicht! Terrasse! Nachtruhe!
Service (100%)
Location (100%)
82%
Anonymous
2025-01-22
Schönes klassisches Hotel. Freundliche Mitarbeiter in der Restauration. Kühl im allgemeinen Bereich, sehr warm im Zimmer.
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Room (100%)
S.oben: Eine Junior Suite sollte oben sein!
Cleanliness (80%)
Breakfast (100%)
Restaurant (100%)
Value for money (60%)
Verdient den Namen "Junior Suite" und den Preis nicht. Zu eng, zu lärmexponiert.
Service (60%)
Location (80%)
97%
Anonymous
2025-01-22
Siehe oben
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Room (100%)
Besser geht nicht
Cleanliness (100%)
Parkservice top
Breakfast (100%)
Restaurant (100%)
Hervorragender Nüsslisalat voraus
Value for money (100%)
Entsprach unseren Vorstellungen
Service (80%)
Location (100%)
93%
Anonymous
2025-01-22
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Dusche in der Badewanne Nur 1 Lavabo
Service (80%)
Location (100%)
97%
written by Roch
2025-01-22
Zufrieden
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Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
written by Shui Har SHUM
2025-01-21
Enjoyed my stay. The best hotel experience I had for my 16-day trip in Switzerland.
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
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100%
written by Mike and Jamie
2025-01-21
Wonderful experience in everyway.brautiful room with view, very helpful staff, perfectl location.
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100%
Anonymous
2025-01-21
Wir haben uns alle in höchstem Masse wohlgefühlt.Es war einfach wunderschön!Auch die Bedienung an der Bar höchst freundlich/flexibel/zuvorkommend
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Der Ausbklick auf die Reuss m kleinem Balkon ist megawunderschön!
Cleanliness (100%)
Ich konnte mich immer wieder nach etw erkundigen…ich bekam immer eine gute adäquate u sehr freundliche Antwort!
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Es war das Hochzeitsessen meiner Tochter: wir exquisit gegessen; die Speisen waren sehr frisch u extrem fein zubereitet…es wurde toll u sehr freundlich serviert.
Value for money (100%)
Es war einfach sehr schön m dem Blick auf die Reuss….
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100%
Anonymous
2025-01-21
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100%
written by Nadia Sikorsky
2025-01-21
Excellent, I just wish the restaurant was open a little later in the evening
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100%
Anonymous
2025-01-20
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100%
written by DEPREZ ROBERT ET BLANDINE
2025-01-20
Notre séjour du 13 au 15 Janvier 2025 fut très agréable. Nous nous sentîmes fort bien dans votre établissement soigné et accueillant . Nous y reviendrons volontiers et recommandons vivement votre établissement .
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Room (100%)
Emplacement idéal dans la Altstadt !
Cleanliness (100%)
Personnel charmant, efficace, aux petits soins faisant l'effort de parler français ( un bon français)
Breakfast (100%)
Grand choix et fraîcheur d'excellents produits
Restaurant (100%)
Plats délicieux copieux, service charmant et attentionné.
Value for money (100%)
Fort jolie chambre 505 avec vue sur la rivière Reuss et l'église des Jésuites. Toutefois salle de bain-w.c un peu petite.
Service (100%)
Pour nous français, les vacances en Suisse sont chères, mais le rapport qualité-prix dans votre établissement est bon.
Location (100%)
Propreté parfaite ! Femmes de chambre très aimables et efficaces.
100%
Anonymous
2025-01-20
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95%
written by Andreza Devens
2025-01-20
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84%
Anonymous
2025-01-20
Very satisfying. Good location, friendly staff, clean room. Nice room with good facilities except no iphone charger.
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Near rail station
Cleanliness (100%)
Very helpfull
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Value for money (80%)
Service (60%)
For 4 star it rather high
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100%
written by HK Gruber
2025-01-20
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77%
written by -
2025-01-20
-
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100%
written by Alkhathlan MOHAMED AHMED
2025-01-20
تجربة جميلة وساعيد تكرارها بإذن الله
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الاطاله جميلة، الغرفة نظيفة وواسعه، خدمة الغرف التنظيف يقومون بواجبهم بشكل ممتاز
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100%
written by Caroline Jones
2025-01-19
Loved the hotel ..staff were very polite and friendly . Room was beautiful and location was excellent. Food was amazing and good choice of wine. I will be recommending my clients to visit . Thank you.
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97%
Anonymous
2025-01-19
Excellent stay for one night - perfect location, friendly staff and outstanding food.
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Can't be better situated on the river and lake
Cleanliness (100%)
Very helpful and accommodating staff
Breakfast (100%)
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Value for money (100%)
Beautiful room and comfy beds
Service (80%)
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92%
Anonymous
2025-01-19
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Value for money (80%)
Badewanne statt Dusche - unüblich?
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90%
written by Elisabetta Buetti
2025-01-19
Tolles Haus!
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Hervorragend, bekam beim Frühstück ein Extratrinkgeld
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Value for money (60%)
Es wurde mir nicht im Voraus mitgeteilt, dass mein Zimmer im Dachgeschoss mit eingeschränkter Sicht liegt! Ich hoffe, im nächsten Jahr wieder ein Zimmer in einem unteren Stockwerk zu erhalten!
Service (80%)
Immer teurer geworden
Location (100%)
97%
Anonymous
2025-01-18
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Das gesamte Personal war äusserst nett, zuvorkommend und fürsorglich. In keinem anderen Hotel habe ich mich bisher so gut aufgehoben gefühlt.
Breakfast (100%)
Die Auswahl des Frühstücks, die Qualität des Essens und der Spitzenservice haben mich begeistert
Restaurant (80%)
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88%
written by KELLER Stephane
2025-01-18
Très bonne
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Top
Cleanliness (100%)
Top
Breakfast (80%)
Bien
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Top
Value for money (80%)
Armoire type ikea
Service (80%)
Bon
Location (100%)
Bien
93%
Anonymous
2025-01-18
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97%
Anonymous
2025-01-18
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84%
Anonymous
2025-01-18
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100%
written by René Ziegler
2025-01-18
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100%
written by Pop
2025-01-17
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100%
Anonymous
2025-01-17
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We loved the view and balcony
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84%
Anonymous
2025-01-17
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93%
Anonymous
2025-01-16
Wir kommen ja immer wieder …!
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Ist immer eine tolle Aussicht und halt einfach zentral gelegen !
Cleanliness (100%)
Immer sehr freundlich und engagiert.
Breakfast (100%)
Immer einen guten Tisch, mit sehr gutem Essen und freundlichem Service !
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Value for money (100%)
Würden wir auch das nächste Mal wieder nehmen…
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100%
Anonymous
2025-01-16
Beautiful hotel, great location. We loved our stay! The view from the hotel was wonderful and the staff are very friendly and helpful.
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written by Dieter Baalss
2025-01-16
Ich hatte ein komfortables Zimmer mit Blick zur Reuss, von dem man einige Installationen des Lilu Lichtfestivals sehen konnte. Die Minibar ist gut gefüllt, das Frühstück erstklassig, die Mitarbeiter sind sehr zuvorkommend.
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96%
Anonymous
2025-01-16
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100%
Anonymous
2025-01-15
Für uns war ein tolles Erlebnis bei Ihnen und wir konnten unser Jubiläum geniessen.
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Die Hygiene war mit den Schälchen absolut gewährleistet. Danke dafür.
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Absolut köstlich und eine Gaumenfreude.
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100%
Anonymous
2025-01-14
Un moment hors du temps, très apaisant.
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Tout se fait à pied, on a pu apprécier le centre historique facilement
Cleanliness (100%)
Très attentionné, beaucoup d’élégance sans être ostentatoire. Félicitations
Breakfast (100%)
Grande variété de mets tant sucrés que salés. Fraîcheur exemplaire. Pains délicieux et fruits frais parfumés et mûrs à point. Un régal!
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Apaisante, sobre mais élégante, chaleureuse avec des attentions délicates.
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100%
Anonymous
2025-01-13
Sehr behaglich, liebevoll renoviert, fantastische Lage, sehr zuvorkommend Mitarbeiter
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Perfekt
Cleanliness (100%)
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91%
written by Gianluca Raddi
2025-01-13
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Breakfast (80%)
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Barkeeper absolut top
Value for money (80%)
Service (80%)
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100%
Anonymous
2025-01-13
What an amazing experience! The staff, the location, food, amenities - it was all fantastic!
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The entire staff was kind, courteous and extremely helpful. Each person was always happy to assist us regardless of our request.
Breakfast (100%)
We had dinner twice in the restaurant and couldn’t have asked for better service, atmosphere or food!
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85%
Anonymous
2025-01-12
Great experience!
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Breakfast (60%)
Not many options
Restaurant (80%)
Loved the welcome drink!
Value for money (80%)
Service (80%)
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100%
written by Eduardo F. Mtz.
2025-01-12
The hotel is very well located and with beautiful rooms.
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written by Peter Long
2025-01-11
We had a great time at the hotel. Wonderful helpful staff with excellent customer service
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great location on the river
Cleanliness (100%)
excellent, all staff very extremly helpful and professional
Breakfast (100%)
Excellent food and service
Restaurant (100%)
Excellent food and service
Value for money (100%)
Very clean and stylish
Service (100%)
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Very clean
100%
Anonymous
2025-01-11
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y
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96%
written by Jennifer Cox
2025-01-10
Beautiful property with a great restaurant and bar below. (You even get a welcome drink! : ) ) Staff is friendly. Location is perfect: in the heart of Old Town with lots of great bakeries and restaurants nearby; 3 minute walk to the Chapel Bridge; 10 minute walk to the train station. Strongly recommend and we will be back!
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Right in the heart of Old Town! Great bakeries and restaurants nearby plus Chapel Bridge is super close as well as the train station!
Cleanliness (100%)
Breakfast (80%)
A little slow but then nice!
Restaurant (100%)
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Both rooms were beautiful (different layouts!) and clean. Decor was modern, funky, and pretty. Toiletries were great too!
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92%
written by Marc Hendrickx
2025-01-10
Very good experience and good value for money, both for the room as well as for the restaurant. You have to work on the breakfast options and offer as mentioned above a continental breakfast or other solution different than the 2 options you offer now.
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the various staff were all very friendly
Breakfast (40%)
We didn't like the choice between either "all in" or otherwise "a la carte". A 3th choice, such as continental breakfast could solve the issue. We don't eat much and went for a la carte, but crazy that in hotel of your style, marmelade, butter, bread, ... have then all separate prices. It would be for us a reason to NOT COME back, despite all the positive things!!
Restaurant (100%)
Excellent food, excellent service
Value for money (100%)
All very good with exception of towels which are below the level of your hotel
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100%
Anonymous
2025-01-09
Nun komme ich schon über 70 Jahre nach Luzern, fast jedes Jahr. Früher hatte ich hier Onkel und Tante, bei denen ich gewohnt habe. Wenn es dann mal etwas Besonderes sein sollte, ist man in der Waage zum Essen gegangen. Nun verbringe ich in diesem Haus Urlaubstage. Einfach wunderbar. Ich fühle mich zuhause.
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Perfekt in der Stadt gelegen, dabei wunderbar ruhig.
Cleanliness (100%)
Man fühlt sich sehr gut umsorgt, in allen Bereichen.
Breakfast (100%)
Wir hatten mehrmals Frühstück à la carte, ein schönes Angebot. Das reicht, weil wir auch sonst kaum oder recht spät frühstücken.
Restaurant (100%)
Wir hatten sehr schönes Weihnachtsmenü am 25. Dezember. Küche war auch bei Umbestellung angenehm flexibel.
Value for money (100%)
Der Blick durch die Fenster oder vom reizenden Balkon auf Reuss und Richtung Berge ist immer wieder schön, sogar erhaben.
Service (100%)
Wir schätzen es, wenn etwas nicht billig ist und dafür der Gegenwert stimmt, also "preiswert" ist, seinen Preis wert ist. (Auch wenn die Schweiz als Ganzes mit ihren Preisen die Deutschen immer wieder staunen macht.)
Location (100%)
Man könnte die Möglichkeit anbieten (wir wir es auch aus anderen Hotels kennen), den Zimmerservice für einen Tag ganz abzubestellen, der Umwelt zuliebe. Da und dort gibt es dafür ein kleines Geschenk, ein Glas Konfitüre oder ähnliches. Muss aber nicht sein.
100%
written by Steve
2025-01-09
Perfect location and staff super friendly
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Right in the heart of the Old Town
Cleanliness (100%)
Even the cleaners smiled and said hello
Breakfast (100%)
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Value for money (100%)
The view from our balcony was amazing1
Service (100%)
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Always clean and room always perfect
96%
written by Julie Exquis
2025-01-08
All is good except the drive there to parking
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The location itself is reallt good however it's hard to find when you have car. The improvement i can think of is to hand off the instructions on how to get there via car
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I love all the meals and the service is excellent too
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92%
written by Enrico
2025-01-07
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83%
Anonymous
2025-01-07
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Immer wieder
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93%
written by Ross Harrison
2025-01-07
Great hotel with old world charm
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Great location on the river
Cleanliness (100%)
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We ate at the restaurant in 2022 and loved it, this time we spent New Year’s Eve in the restaurant and it was some of the best food we have ever had. Outstanding food, service and ambience
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The room was lovely though as we get older the step in tub might become a deterrent
Service (60%)
Pricey for sure
Location (100%)
97%
Anonymous
2025-01-06
Es war ein rundum toller Aufenthalt bei Ihnen und wir haben uns sehr wohl gefühlt
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Upgrade erhalten
Service (80%)
Preis eher hoch für Zimmergrösse
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94%
written by Müller Klaus
2025-01-06
Sehr gutes Hotel
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100%
written by Michael
2025-01-05
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97%
written by Brenda
2025-01-05
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84%
written by Saxer Juan, Edilasy Rios de Souza
2025-01-05
Das Hotel ist an einer Toplage. Service und Küche sind TOP Die Zimmereinrichtungen brauchen unbedingt eine Erneuerung, wie oben erwähnt, Möbel Betten, Matratzen etc. Auch Badezimmer brauchen diese.
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Room (80%)
Beste Lage, TOP
Cleanliness (100%)
TOP , in allen Bereichen
Breakfast (80%)
Restaurant (100%)
Value for money (60%)
Die Möbel sind nicht mehr in gutem Zustand, Schränke alt, Betten und Matratzen auch. Müssten unbedingt ausgewechselt werden. Auch die Wände neu bestrichen werden. Zimmer 500
Service (80%)
Punkt 1 muss für diesen Preis verbessert werden
Location (100%)