شمس الفخامة والبهاء تشرق في قلب لوسيرن

معايشة سمتها المتعة الخالدة متلحفة برونق منظر سرمدي الجمال. سوف تسعد نفسك بما ينتظرها من استقبال ودود وفخامة متجسدة في أروقة فندقنا ذي تصنيف الأربعة نجوم. هنا تلتقي خطوط التصميم الحديث لتعانق الفخامة الكامنة في تفصيلات فندقنا الشاهد على التاريخ. في هذه الأجواء المميزة سوف ندللك بأروع ما يقدمه مطبخنا من أطباق شهية وخدمتنا الشخصية لك. كل ما عليك فعله هو أن تصل وتتركنا ندللك - مرحباً بك في فندق Hotel des Balances.

غرفنا الفندقية

غرف مزدوجة مميزة غرف مزدوجة مميزة

في غرفنا المزدوجة المميزة المصممة على النمط الحديث سوف تغرق في أحضان الهدوء والراحة التي تتمناها.


حجز غرفتك الآن
غرف مزدوجة للاستخدام المفرد غرف مزدوجة للاستخدام المفرد

غرفنا المزدوجة المخصصة للاستخدام المفرد توفر لك قدراً كبيراً من الراحة. وهي توفر الاختيار الأمثل أيضاً لرجال الأعمال والمشاركين في السيمنارات.


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الأجنحة الأجنحة

أجنحتنا الحصرية تلبي كل الرغبات بما تحويه من غرف معيشة رحبة وغرف نوم منفصلة وحمامات دوامة وشرف، بالإضافة إلى المنظر الأخاذ من هناك الذي يأخذك إلى البعيد البعيد.


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الأجنحة الصغيرة الأجنحة الصغيرة

أجنحتنا الصغيرة الأنيقة تجذبك إليها بفضل رحابتها وما توفره من إطلالة ساحرة من شُرفها المطلة على نهر الرويس وبانوراما جبال الألب الانطباعية المؤثرة.


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التقييمات التقييمات

تقييمات ضيوفنا تبوح برضاهم عن خدمتنا الفندقية المميزة. في 15 بوابة قام بزيارتها 6145 ضيف لتقييم إقامتهم في فندق Hotel des Balances - وبلغت نسبة الرضا 91%. وقد سعدنا كثيراً بهذه النسبة ولذا فنتوجه بجزيل الشكر إلى ضيوفنا!

الجناح الرومانسي الجناح الرومانسي

عِش الرومانسية في أنقى صورها أسفل سقف الجناح المرصع بلمبات الإضاءة المتلألئة وفي البانيو القائم بذاته، كل ذلك ممزوجاً بمنظر حالم.


حجز غرفتك الآن

إضافات

Karten
تذكرة الضيوف
رحلات مجانية بالحافلة في مدينة لوسيرن (المنطقة 10).
Coffee
القهوة والشاي
المتعة بانتظارك متى رغبت فيها: غرفتك مجهزة بماكينة قهوة وشاي.
Pflege
منتجات العناية
ستجد بانتظارك عطر بروفنس المميز في صورة منتجات التجميل من L’Occitane.

المطعم والبار

البار وصالة الجلوس البار وصالة الجلوس

إنه نقطة اللقاء المفضلة لضيوفنا - البار وصالة الجلوس المريحة الأنيقة لدينا. حتى أهالي لوسيرن يحبون القدوم هنا والاستمتاع باللحظة مع تناول مشروب لذيذ أو الاختيار من القائمة ما يناسبهم. البار وصالة الجلوس لدينا مفتوح يومياً لخدمتك من الساعة 07:00 ص إلى 12:30 منتصف الليل.

المطعم المطعم

رئيس الطهاة الأبرز في مطبخنا، الشيف أندي فلوري، وفريقه سوف يأسروك بروعة ما يقدمونه لك من أطباق شهية. فروائع مطبخهم الفرنسي-المتوسطي سوف تبهرك وتخطف لبك بفضل ما تتميز به من نكهات مميزة وتشكيلات غنية بالتنوع. تجدر الإشارة إلى تميز هذا المطبخ، حيث إنه حاصل على 14 نقطة وفقاً لدليل جولت ميلاو. مطعمنا مفتوح يومياً لخدمتك من الساعة 07:00 ص إلى 12:30 منتصف الليل.


حجز طاولة
الإفطار الإفطار

بوفيه الإفطار لدينا بأطايب الأطباق الطازجة يمثل نقطة الانطلاق المثلى لبداية اليوم. وأطباقنا تلبي كل الأذواق، بدءاً من الصحية وحتى الغنية الممتلئة. معنا استمتع بطعامك وشرابك بكل هدوء.

الشرفة الشرفة

يا له من منظر: أنت تجلس مباشرة على نهر الرويس ويداعب عينيك منظر المياه المتدفقة الحانية. في المقدمة تجد جسر تشابل الشهير عالمياً، ومن ورائه البحيرة، ثم البانوراما الجبلية الحالمة.مرحباً بك في شرفتنا!

الموقع والمدينة

لوسيرن بما تحويه من معالم سياحية شهيرة وبحيرة لوسيرن والجبال المتاخمة لها، تتضافر خيوطها معاً لتجعل من إقامتك معايشة خصبة لا تنسى. سواء كان الأمر يتعلق بالثقافة أو التسوق أو الطبيعة أو النزهات الخلوية أو المغامرة أو الاستجمام - يسرنا مساعدتك في الاختيار وإعداد برنامجك الإطاري الشخصي والبوح لك بنصائحنا الكامنة خصيصاً لك.

انطباعات

التقييمات

The satisfaction of our guests finds expression in their ratings.
15246 guests across 14 portals have rated their stays at the Hotel des Balances – giving a guest satisfaction rate of 92%.
We're naturally delighted and duly grateful!

Summary
Reviews

Categories

Room (90%)
Location (98%)
Cleanliness (96%)
Service (96%)
Price (85%)
Breakfast (89%)
Restaurant (92%)
Bar (93%)
Conference / Banquet (89%)

Portals

93%
Customer Alliance
(11324 Reviews)
92%
Google
(1492 Reviews)
92%
Booking.com
(1364 Reviews)
90%
Logitravel
(1277 Reviews)
94%
Hotels.com
(466 Reviews)
94%
Expedia
(301 Reviews)
89%
Agoda
(189 Reviews)
98%
Facebook
(165 Reviews)
82%
HolidayCheck
(59 Reviews)
83%
Hotel.de
(26 Reviews)
94%
Yelp
(15 Reviews)
100%
Travelocity
(5 Reviews)
86%
Orbitz
(4 Reviews)
90%
Zoover
(3 Reviews)
98%
Atrapalo
(2 Reviews)
75%
Despegar.com
(2 Reviews)
91%
HRS
(1 Reviews)
94%
Hotelreservierung.de
(1 Reviews)
80%
Petit Futé
(1 Reviews)
93%
Anonymous
2025-05-02
Overall the service was good! Staff were very helpful and treat us nice.
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (no review)
Value for money (80%)
On our last day, We found bugs in the room.
Service (80%)
Location (100%)
100%
written by Michael Churchwell
2025-05-02
The wife and i thoroughly enjoyed our stay at Hotel Des Balance. Beautiful hotel ,beautiful city and beautiful staff. Thank you all for making our stay in Luzern and unforgettable experience.
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Room (100%)
Location could not be better. Great view of river and covered bridge from balcony. Short walk to all shopping and restaurants.
Cleanliness (100%)
The staff were very niceand helpful in every way. The wife and i were treated like royalty.
Breakfast (100%)
Super friendly bar staff, again treated as a V.I.P.
Restaurant (no review)
Value for money (100%)
Beautiful room with a a very nice balcony. Amenities were 5 star.
Service (100%)
I'm sure all travelers are aware of the cost of traveling in tese time and The whole of Switzerland is more costly than some countries. That being said, the wife and I were extremely satisfied with everything we experienced at Hotel Des Balances.
Location (100%)
Immaculate though out the entire hotel.
90%
written by RAMI DANIEL
2025-05-02
Hotel in an excellent location, excellent hospitality, excellent atmosphere, we really enjoyed it. Parking is expensive and problematic, but the staff is so nice and tries so hard that it is worth it and fun to stay at the hotel.
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Room (100%)
Neer the river
Cleanliness (100%)
Your welcome at reception is excellent and also the personal greeting and chocolate in the room is really nice.
Breakfast (100%)
My wife doesn't drink alcohol, but we really enjoyed receiving wine from you. We went down to the bar for a short time and the atmosphere there was wonderful.
Restaurant (no review)
Value for money (60%)
The room was small
Service (80%)
Because the room is a little small
Location (100%)
Very clean thank you
100%
Anonymous
2025-05-01
nice
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (no review)
Value for money (100%)
Service (100%)
Location (100%)
96%
Anonymous
2025-05-01
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (no review)
Value for money (100%)
Service (100%)
Location (80%)
92%
written by Tami Spearman
2025-04-30
We had a wonderful experience. Hotel was lovely. Our room was so spacious, clean and accommodating. We loved our river view.
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Room (100%)
Cleanliness (80%)
Breakfast (100%)
Restaurant (no review)
Value for money (100%)
Service (80%)
Location (100%)
95%
written by Edward
2025-04-30
Amazing, luxury. Unforgettable.
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Room (100%)
Perfect location and surprisingly quiet in the room
Cleanliness (100%)
Staff are amazing. Reception extremely helpful. Bar staff go the extra mile - brought a lamp out for us when it got dark so we could continue playing cards. Service could be slightly quicker
Breakfast (100%)
Great selection of breakfast. Omelette was very nice. Staff attentive
Restaurant (100%)
Luxery food. Good value for money
Value for money (80%)
Lovely room and small touches - toiletries, chocolate, adapter, etc. bed being two pushed together is a minor fault for luxery
Service (80%)
Location (100%)
91%
written by Terry Schrader
2025-04-30
Very nice, location was great
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Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (80%)
A bit more room for luggage
Service (80%)
Location (100%)
92%
written by Müller
2025-04-30
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Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (100%)
87%
Anonymous
2025-04-30
Sehr nettes Hotel in toller Lage.
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Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (80%)
Value for money (80%)
Ich fand das Zimmer etwas eng. Nicht so großzügig, wie gehofft.
Service (60%)
Fand das Zimmer für die Größe sehr teuer.
Location (100%)
100%
written by Fürnschuss Peter
2025-04-30
Tolles Hotel in wirklich zentraler Lage. Service und Freundlichkeit der Mitarbeiter sind bemerkenswert.
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Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (80%)
Value for money (100%)
Service (100%)
Location (100%)
96%
written by John
2025-04-30
Very beautiful and location is awesome.
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Room (100%)
Perfectly located to everything and walkable from train.
Cleanliness (100%)
Breakfast (100%)
Restaurant (80%)
Value for money (100%)
Service (80%)
Location (100%)
96%
Anonymous
2025-04-29
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (80%)
Value for money (100%)
Service (80%)
Location (100%)
96%
written by Zuza
2025-04-29
Great experience overall, very pleased with the location, comfy bed, loved the welcome letter and toiletries.
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Great coctails, bartender was very professional and friendly.
Restaurant (80%)
Value for money (100%)
Lovely welcome, big enough for three people to move around.
Service (80%)
Location (100%)
92%
Anonymous
2025-04-29
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (80%)
Value for money (80%)
Bad ist etwas in die Jahre gekommen.
Service (80%)
Location (100%)
85%
written by Wellauer
2025-04-29
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Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (40%)
Impossible, trop petitex
Service (60%)
Location (100%)
100%
Anonymous
2025-04-28
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
written by Ton Uljee
2025-04-28
Zeer goed
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Goede service. Ontzettend aardige mensen en goede kwaliteit.
Service (100%)
Location (100%)
96%
written by Krauthamer
2025-04-26
Excellent! Hope to visit again in the future!
more details
Room (100%)
Initially we thought it might be an issue being up a hill, but it really was not a big deal and the complimentary shuttle to and from the train with luggage really eliminated any issue.
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
It was very spacious and clean. The only thing I would change is to have the shower fully enclosed.
Service (100%)
Location (100%)
94%
Anonymous
2025-04-26
A very nice place, top location, perfectly managed. We do have a reason to come back whenever we are in the region.
more details
Room (100%)
Can you imagine a better location? Few minutes from main station, quiet on the river bank, top view on famous sight seeings of Lucerne.
Cleanliness (100%)
Staff changed since we were there last time. But we experienced the same friendliness and professional attitude.
Breakfast (80%)
Restaurant (100%)
Nice place, good selection of drinks, friendly statt.
Value for money (100%)
The Balances is a top place to stay in Switzerland. We just love it. Never had to complain.
Service (80%)
Location (100%)
100%
Anonymous
2025-04-26
One of the best hotels we ever stayed at. 10 out of 10. You remembered out booking request for a higher floor. The room was brilliantly designed with lot of nice features like the multiple way to open the window, the variety of supplied glasses, comfy beds, clean modern design , enough hooks in bathroom and of course, the perfect balcony. already recommended hotel to other people
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Room (100%)
Cleanliness (100%)
every member of staff was always ready to help with a smile.
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Loved our 5th floor balcony room with amazing view. nice touch to have chairs with cushionsin the wicker baxket to keep them dry
Service (100%)
Location (100%)
93%
Anonymous
2025-04-25
more details
Room (100%)
Plein centre ville et très silencieux malgré les travaux extérieur
Cleanliness (100%)
Équipe très accueillante et très sympathique.
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Très bien
Service (60%)
Un peu élevé, et le petit déjeuné trop cher…
Location (100%)
96%
Anonymous
2025-04-25
Very enjoyable
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Beautiful view
Service (80%)
Location (100%)
96%
written by Sonia Karapurkar
2025-04-25
Excellent experience. Looking forward to coming again
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Room (100%)
Lovely!!!
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Excellent room with great view
Service (80%)
Location (100%)
100%
written by Marlee cruz
2025-04-24
Nos gusto mucho el hotel!! Súper ubicacion. Y nos sorprendió qu varios empleados hablaran español. Nos facilitó todo!! Gracias
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
96%
written by Alfred
2025-04-24
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
93%
Anonymous
2025-04-23
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (100%)
100%
Anonymous
2025-04-23
Wonderful
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Room (100%)
in the heart of Luzern
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
spacious, clean, great view
Service (100%)
Location (100%)
97%
Anonymous
2025-04-23
wir werden sicher wieder kommen - jedoch ein größeres Zimmer buchen!
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
die Zimmer sind extrem klein - auch das Bad ! Es sollten die m2 angegeben werden.
Service (100%)
Location (100%)
100%
Anonymous
2025-04-23
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
Anonymous
2025-04-23
Ich habe mich sehr wohl gefühlt
more details
Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
94%
Anonymous
2025-04-23
We had a great experience - staff were excellent, the facilities were great - clean and fresh, the location is outstanding.
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Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (80%)
Value for money (100%)
Service (100%)
Location (100%)
100%
Anonymous
2025-04-22
El hotel me parece excepcional por todo (ubicación, instalaciones, limpieza, desayuno, etc.), pero, especialmente, por la amabilidad del personal.
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
100%
written by Solliard Christian
2025-04-22
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
90%
written by Nadine
2025-04-22
Wie ich dem Team schons mitgeteilt haben. Sie haben ein tolles Haus, eine tolle Belegschaft und eine ganz tolle Stadt. Es hat uns sehr gut gefallen und wenn wir wieder in der Ecke unterwegs sind, bleiben wir sicherlich wieder bei Ihnen stehen und schauen vorbei. Ganz angenehmer und gelungener Aufenthalt
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Room (100%)
Cleanliness (100%)
Immer hilfsbereit bei jeder Fragestellung
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (80%)
97%
Anonymous
2025-04-22
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Room (100%)
Cleanliness (100%)
Breakfast (100%)
Restaurant (100%)
Value for money (100%)
Service (80%)
Location (100%)
96%
written by Beatrice Camenzind-Widmer
2025-04-22
Positiv......Zimmer,Service, Betten und tolle Lage. Wir kommen gerne wieder. Danke noch für die kleine Osterüberraschung. (Wein etc). Ankommen, Autoschlüssel abgeben und dann die perfekte Erholung pur.
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Room (100%)
Sensationell...vorne die Altstadt...hinten die Reuss.
Cleanliness (100%)
Perfekt.
Breakfast (100%)
Restaurant (100%)
Value for money (80%)
Etwas kleine Juniorsuiten. Sonst perfekt.
Service (100%)
Für uns hat es gestimmt.
Location (100%)
Perfekt.
96%
Anonymous
2025-04-22
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Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
96%
written by Terri Landis
2025-04-22
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Room (100%)
Great location
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
We moved to a larger room and it was fantastic. The first one was small for two women.
Service (80%)
Location (100%)
96%
written by Eickmeyer
2025-04-21
Ein stilvolles Haus in schöner Lage, alles sehr gepflegt. Da wir nur kurz in Ihrem Haus waren, können wir Details nicht beurteilen.
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Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (80%)
96%
Anonymous
2025-04-21
Very good
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Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
92%
Anonymous
2025-04-21
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Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (80%)
Service (80%)
Location (100%)
100%
Anonymous
2025-04-21
كل شي ممتاز
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Room (100%)
Cleanliness (100%)
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
Service (100%)
Location (100%)
60%
Anonymous
2025-04-20
We weren’t told about the restaurant, bar or breakfast. We weren’t offered our luggage to room. We weren’t told how to operate the lights, jacuzzi tub or coffee machine. Felt very unprofessional
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Room (80%)
The view was excellent
Cleanliness (40%)
Breakfast (80%)
Restaurant (100%)
Value for money (60%)
Have someone bring luggage to room and show how to use the lighting
Service (40%)
Location (80%)
72%
Anonymous
2025-04-20
Piacevole
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Room (80%)
Cleanliness (80%)
Breakfast (60%)
Restaurant (60%)
Value for money (80%)
Service (60%)
Location (100%)
86%
written by Alqallaf
2025-04-20
Very nice experience
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Room (80%)
Close to everything
Cleanliness (100%)
Breakfast (80%)
Restaurant (60%)
Value for money (80%)
The is samll and the bed is not comfortable
Service (80%)
Location (100%)
100%
written by Raymond Salva
2025-04-19
Excellent! We will return.
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Room (100%)
Cleanliness (100%)
The entire team at Hotel des Balances was excellent and professional.
Breakfast (100%)
Great variety of food options and the servers were friendly and attentive each morning.
Restaurant (100%)
Friendly and engaging bar staff.
Value for money (100%)
Fabulous corner junior suite. Lovely view of the river and we enjoyed the outdoor balcony.
Service (100%)
Location (100%)
Housekeeping team was excellent and attentive.
85%
Anonymous
2025-04-19
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Room (100%)
Cleanliness (80%)
Breakfast (80%)
Restaurant (80%)
Value for money (80%)
Service (80%)
Location (100%)
90%
written by Nicola
2025-04-19
Great hotel, with great location… overall it did add a lot to our experience at Luzern.
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Room (100%)
Cleanliness (60%)
The lady that made our check-in wasn’t that friendly (I think her name is Vanessa, but not sure)… we had to wait until our room were ready, but she didn’t seem to be making any effort to speed up the procedure or to offer us other things to do while we waited.
Breakfast (80%)
Restaurant (80%)
Value for money (100%)
Perfect room, with great view. The AC was a little too warm for us… but since was nice outside, we slept with the windows opened.
Service (100%)
Location (100%)
84%
Anonymous
2025-04-19
We have stayed twice at your charming hotel, both at the same room category of Junior Suite Lake View. We have fond memories of both, and would have been even delighted if we could have stayed at a higher floor
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Room (100%)
Central betwren old town and station, not too far from the bridges
Cleanliness (60%)
Receptionist was professional and did her job, but attitude was unfortunately curt and aloof
Breakfast (80%)
Restaurant (80%)
Value for money (80%)
Balcony and lake/town view was the standout feature. Bed and sofa/bed were great, though room is somewhat cramped. Bathroom is good, though it would have been nice if the toilet is separated/independent.
Service (80%)
Location (100%)
100%
Anonymous
2025-04-19
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Anonymous
2025-04-19
Excellent experience! Staff were very helpful and friendly. The view from our room was amazing.
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80%
Anonymous
2025-04-18
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97%
Anonymous
2025-04-18
Wir haben uns willkommen gefühlt.
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Traumhaft, über der Reuss!
Cleanliness (100%)
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Freundlicher, zuvorkommend Service
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Value for money (100%)
Komplett eingerichtet und schön.
Service (80%)
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96%
written by Mike M
2025-04-17
Great location and staff
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Easy access to transportation
Cleanliness (100%)
Very attentive
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Value for money (100%)
Beautiful River view
Service (80%)
Location (100%)
Well kept
82%
written by Pedro Marroquin
2025-04-17
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Very good location of the hotel overall. Most things were at 10 to 15 minutes of distance at maximum.
Cleanliness (100%)
I want to make emphasis on this point. ALL female staff was very attentive and diligent. I cannot say the same for the male staff. From the buttons, front desk and specially the hotel restaurant, the attention and friendliness male staff provided was not friendly at all and falls into rudeness.
Breakfast (20%)
When making the reservation I stated my wife and myself we're vegetarian, the front desk lady confirm this with the restaurant before reserving and when we got to our table the chef sent a "suprise" of tuna fish which was not pleasent, as well as the experience with our table waiter, he did not provided any attention, when my wife asked for a bread basket he brought 2 pieces of bread to the table. He would not bring us water, saying "he forgot", did not announce the kitchen was closing in case we were interested in dessert. I would not recommend the restaurant just because of the waiter experience. The coliflower soup and Pad Thai were good and jummy.
Restaurant (100%)
Female staff at the bar was very friendly and super attentive, really felt good until we were sitted with the waiter.
Value for money (100%)
Room service and cleaning was very good, and the attention the ladies provided was excellent, we loved they daily remembered us we were honeymooning and left small chocolates that really enhanced our stay.
Service (60%)
I would say a bigger TV set would enhance the feeling of value for money.
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100%
written by Vee
2025-04-16
The hotel is very nice located in the middle of Luzern where visitor can enjoy the view of the lake and the bridge. The staff are friendly and well support.
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Super nice location with amazing view.
Cleanliness (100%)
The staff are very friendly and good support for the information.
Breakfast (20%)
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Value for money (100%)
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Its very value for money!
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Very clean and hygiene.
96%
Anonymous
2025-04-16
Ns sommes heureux s votre Hôtel ????
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written by Maria B.
2025-04-16
We had a wonderful time.
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We loved the location. Such pretty views and walkable to everything.
Cleanliness (100%)
The front desk staff were all friendly and helpful.
Breakfast (20%)
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Value for money (100%)
The room was pretty and clean, and we loved the river view. We do wish the AC was a little stronger, but we felt it for the most part.
Service (80%)
Location (100%)
Our room and hotel common areas were well-maintained.
91%
Anonymous
2025-04-15
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100%
Anonymous
2025-04-14
Einfach super
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100%
Anonymous
2025-04-14
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Anonymous
2025-04-13
Very pleasant and enjoyable.
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Great!
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Lovely linens…very clean…loved the ammenties
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Anonymous
2025-04-13
Wir kommen immer wieder gerne zu Ihnen und fühlen uns einfach wohl
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Es war unser Wunschzimmer Nr. 303
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97%
Anonymous
2025-04-13
Sehr schönes Ambiente, freundliches Personal
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100%
Anonymous
2025-04-13
Hyggelig — würde man in Dänemark sagen.
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Perfekt selbst bei Pkw anfahrt
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Value for money (100%)
Echt gemütlich
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92%
Anonymous
2025-04-12
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Wunderschöne Terrasse.
Cleanliness (100%)
Breakfast (100%)
Mindestens 6 von 5 Smiley...
Restaurant (100%)
Ein Traum - danke an den Koch!
Value for money (80%)
Ein traumhaft schönes Zimmer. Gefreut hätten wir uns über weichere Matratzen und eine Kaffeemaschine, die nachts auszuschalten ist, damit sie kein Licht verströmt.
Service (80%)
Location (100%)
Einziges Manko war ein Blutfleck auf dem einen Bettbezug, ansonsten alles perfekt!
80%
Anonymous
2025-04-12
Sehr gutes Restaurant, sehr schönes Hotel (vor allem die Zimmer zur Reuss), sehr freundliches und kompetentes Personal.
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das nächste Mal Zimmer zur Reuss
Cleanliness (100%)
Breakfast (80%)
Platzangebot war eingeschränkt
Restaurant (100%)
Value for money (60%)
Türe zum Bad klemmt: Reparieren
Service (60%)
Zimmer zur Altstadt war schmal und eher eng
Location (60%)
100%
written by Corkovic igor
2025-04-12
Tolles Hotel
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Sehr gutes Essen!
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95%
written by Mary Ann
2025-04-12
Great!!!
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Loved the view from the restaurant.
Cleanliness (100%)
Staff were very friendly.
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Value for money (80%)
I was on the 5th floor so I couldn’t sit and see out on my balcony.
Service (80%)
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100%
Anonymous
2025-04-11
We were vacationing in town for two days. We found the city to be very lovely and the food and everyone was great.
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Anonymous
2025-04-11
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97%
Anonymous
2025-04-11
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94%
written by Park
2025-04-11
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96%
written by Volker
2025-04-11
Ein altehrwürdiges Hotel, trotzdem modern, in bester Lage. Sehr schönes Hotel.
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100%
Anonymous
2025-04-10
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95%
Anonymous
2025-04-10
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written by Doris Boltshauser
2025-04-10
Sehr gut
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Anonymous
2025-04-10
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Wir reisen mit dem öV. Nähe zum Bahnhof ist super. Die Lage an der Reuss ist super
Cleanliness (100%)
Es ist heute nicht selbstverständlich, dass alle MA gut deutsch sprechen.
Breakfast (100%)
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Wunderschön, dass wir für das Nachtessen einen Platz am Fenster hatten.
Value for money (100%)
Der kleine Balkon von Zimmer 407 ist super
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91%
written by Corinna Werkle
2025-04-10
Das Hotel ist gut organisiert. Design und Ästhetik stimmt, der Park Service funktioniert hervorragend. Ich habe keine weiteren Änderungen vorzunehmen nur bei der Betreuung für zwei Personen in einem Zimmer, sollte die Reservierung auf die Zimmergrösse achtgeben.
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Value for money (60%)
Für zwei Personen war das Zimmer sehr klein.
Service (80%)
Location (100%)
100%
Anonymous
2025-04-09
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written by Joanna
2025-04-09
Completely embodies the experience of Lucerne!
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86%
Anonymous
2025-04-08
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90%
Anonymous
2025-04-08
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I am very familiar with Lucerne so the location was ideal for me. However, i could see where a new comer to Luzern could struggle to find their way to the Hotel. Although the big sign on the building should be sufficient for people to locate the hotel. also, it's location allows for quiet evenings (no street noise)
Cleanliness (100%)
Extremely helpful, knowledgeable and courteous.
Breakfast (80%)
Restaurant (100%)
Value for money (100%)
The room was very clean and I loved the view from the balcony
Service (80%)
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94%
written by Müller
2025-04-08
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Zimmer 204, alles tipp-top, für die 5 fehlte leider der Balkon
Service (80%)
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100%
written by Frick Christoph
2025-04-08
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90%
Anonymous
2025-04-07
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Right in the part of the city you'd want to be in. Easy walk to train, bus, and ferry
Cleanliness (100%)
The front desk was SO helpful to me multiple times when I was trying to figure out what activities to do, especially during shoulder season when some things were closed
Breakfast (60%)
Service was very good. Food was average. For the price, I was disappointed. Also, I was surprised that with such a fabulous location each table seemed to be located exactly so that you could not see out the windows.
Restaurant (100%)
Value for money (100%)
Balcony and the view were AMAZING! We really appreciated having a table and 2 chairs in the room.
Service (80%)
Location (100%)
96%
Anonymous
2025-04-07
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92%
Anonymous
2025-04-07
Buonissima
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84%
Anonymous
2025-04-06
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80%
Anonymous
2025-04-06
Luzern hervorragend, das Hotel sehr gut
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96%
Anonymous
2025-04-06
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97%
written by Cindy Coggin
2025-04-05
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Located in the heart of the city, accessible by car
Cleanliness (100%)
Head bartender was phenomenal. Very attentive and engaging with our small group.
Breakfast (80%)
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Excellent bartender, choices and loved the snacks
Value for money (100%)
The most spectacular view, loved the twin balconies1
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90%
Anonymous
2025-04-05
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70%
written by Fabienne Schilliger
2025-04-05
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Value for money (20%)
Es war sehr enttäuschend. Ich habe das Romantikzimmer gebucht und mitgeteilt, dass es unsere Hochzeitsnacht wird. Als wir spät in der Nacht im Zimmer ankamen, wurde jedoch die gesamte romantische Dekoration und die speziellen Dinge, die ich gebucht hatte, vergessen. Gerade weil ich erwähnt habe, dass ich heirate, hätte man doch doppelt darauf achten müssen, dass alles klappt. Es war wirklich sehr schade, und die Überraschung ist leider total geplatzt.
Service (40%)
Das Zimmer war nicht gerade günstig, und durch meine spezielle Buchung wurde es noch teurer. Ich erhielt lediglich 10% Rabatt auf den Gesamtpreis. Weil alles vergessen wurde.
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100%
Anonymous
2025-04-03
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93%
Anonymous
2025-04-03
I had a great time. Would have been much better without the construction. They kept making loud noises late in the day. At one point I had to ask the receptionist at 8:30 pm to ask the contractor to stop cutting tiles right below our room.
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The room itself was fantastic. But the construction Nextdoor was annoying.
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97%
written by Jannuzzo
2025-04-03
Accueil chaleureux et professionnelle ainsi qu’une magnifique ambiance dans un cadre exceptionnel
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96%
Anonymous
2025-04-03
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96%
Anonymous
2025-04-03
Great stay.
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Heart of old town. Everything was a 10 min walk.
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Great food, pretty space.
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Value for money (80%)
Great room, well appointed. We stayed on the 5th floor. Amazing terrace. Room just needs to be 4 ft larger. Very tight.
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